Goodwill GOODWILLONLINE.CA Amity

Annual Report 2020/21

Changing lives and strengthening communities through the power of work.

GOODWILL THE AMITY GROUP ANNUAL REPORT 2020/2021

Table of Contents

Introduction ...... 4 Vision, Mission, About Goodwill

What We Do ...... 6 Employment Services, Mission Integrated Social Enterprise, Ecosystem of Support

Report from the Chair and the CEO ...... 16 Image on the tablet: The Hamilton Spectator article Mission in Action, 85th Anniversary, on the ways Goodwill Amity is Strategic Plan, Our Thanks marking our 85th anniversary amid a pandemic. Statistics and Impact ...... 28

Success Stories ...... 30

Testimonials ...... 32 Read the Article Outstanding Achievement Awards 2020 ...... 34

Funders ...... 36

Partners and Donors ...... 37

Financial Results ...... 40

Board of Directors, Senior Leadership ...... 42

PHONE: 905-526-8482

WEBSITE: WWW.GOODWILLONLINE.CA This report is optimized for digital use. All interactive SOCIAL MEDIA: @GOODWILLAMITY links and buttons included are to external sources ADDRESS: 225 KING WILLIAM STREET, SUITE 101 HAMILTON ON L8R 1B1 outside of Goodwill Amity. 4 ANNUAL REPORT 2020/2021 INTRODUCTION 5

Introduction Vision About Goodwill Vibrant, inclusive and sustainable communities We are committed to people, the In particular, we are committed to We are a path to income security where everyone has an opportunity for planet and community prosperity. realizing the following three SDGs for individuals and their families. meaningful employment. We support all three through the for the people, the planet, and the We are a catalyst for strong and power of work. communities we support: healthy neighbourhoods. We are a benchmark for sustainability We believe that the power of work • Reducing inequality by in the retail marketplace. In all can address the intractable social advocating for equal access these ways, Goodwill Amity is issues of our time: tackling poverty, to work, regardless of gender, influencing positive, long-lasting Mission: contributing to a greener planet, age, race, sexuality or ability. transformational change. Changing lives and building stronger communities. and strengthening • Assuring decent work Our work changes lives. and economic prosperity communities through by strengthening the social As part of a global network the power of work. and economic fabric of our implementing solutions at the neighbourhoods through stable local level, we are inspired by the and sustainable employment, United Nations 17 Sustainable responding to labour market Development Goals (SDGs). needs, and investing in future workforce development.

• Building sustainable cities and communities and safeguarding the planet by integrating green practices into our business activities while engaging consumers in reuse and recycling to reduce our local landfill footprint. 6 WHAT WE DO | EMPLOYMENT SERVICES

What We Do Employment Services

We work with job To serve employers, our seekers to provide job specialists work to understand preparation, training, and specific staffing needs and skills development around help them secure a workforce workplace behaviors, interview to meet their operational skills, and networking. Our objectives. We can identify career counsellors provide candidates and manage many individual support and aspects of the screening and coaching where needed. recruitment process. For those facing barriers to employment, we help break down the barriers. When not in lockdown, the Resource areas in our Career Centres provide access to computers, the internet, and printers for more independent job seekers as Goodwill Amity they conduct their search. helps people We host job fairs. We provide continued enter and support after a candidate is hired if re-enter the that would help retain or advance the workforce. individual in their new organization. In many cases, we can also help employers access government wage, hiring, and training incentives. 8 WHAT WE DO EMPLOYMENT SERVICES 9

Image below: Our Administrative Assistant Diana Castillo providing in-person support to a Career As a catalyst for Center visitor. change, Goodwill Amity is a place where people can transform possibility into purpose. Employment Services

For clients, our mission is For employers, our work has transformational. It can lead to the ability to tap a hidden pool of financial stability, provide for candidates, from internationally food and shelter, give purpose trained professionals to skilled to someone who has lost a tradespeople, to part-time and career, help newcomers join the seasonal staff. Image below: Canadian labour market, give an Our Career Development individual with a disability Specialists continued providing workshops the skills to pursue employment, virtually during COVID. or launch a youth from school to work.

For families impacted by our work, secure employment can break generational cycles of poverty and provide children with role models for future success.

Image on the right: Our Career Development Specialist Mbuso Dandato assisting a job seeker in his job search at one of our Career Centre. 10 WHAT WE DO MISSION INTEGRATED SOCIAL ENTERPRISE 11

When curbside was allowed during COVID our donation doors stayed open to accept donations.

Retail Stores Today, our donated goods retail stores provide a supportive environment for those looking for work experience and an Mission Integrated opportunity to join a dynamic and Social Enterprise disciplined team. Our stores also fulfill an environmental mission. Textile “Social enterprise”– Environmental responsibility is production generates 1.2 billion meaning a line of business also an increasing imperative. tonnes of greenhouse gas within a nonprofit that emissions annually, more than On both counts, Goodwill ______generates proceeds for and those of all international flights Amity is almost 120 years 1 1 Ellen MacArthur complements its charitable ahead of the curve. and maritime shipping combined . Foundation Study: mission – is what many In addition to providing an nonprofits have aspired to Goodwill was founded in affordable option, our thrift A-New-Textiles-Economy_ launch in the last decade. Boston in 1902 and Amity stores and donation centres Summary-of-Findings_ was founded in Hamilton in support healthy and sustainable Updated_1-12-17.pdf 1935. Both began with the communities and ethical shopping. (ellenmacarthurfoundation.org) collection of donated goods and used those goods to train unemployed job seekers in repairing, refurbishing, and reselling. Skill development, employment, and

Throughout COVID our sustainability as well as the Our thrift stores and store team members entrepreneurial spirit have donation centres support have regularly been part of our DNA since reviewed health and healthy and sustainable safety protocols. the very beginning. communities and ethical shopping. 12 WHAT WE DO MISSION INTEGRATED SOCIAL ENTERPRISE 13

Stairways Café The photo on the left: When we were able and Catering to be open, Stairways continued to provide Our Stairways café and catering division also hearty meals in the provides hands-on training opportunities for cafe. individuals seeking employment in the food service or hospitality industries.

In the past year, with the decline of food service and thanks to pandemic-support grants received, we pivoted this division to providing individual meals to those experiencing food In these ways our insecurity during COVID. social enterprises are entirely integrated with our mission and form an ecosystem of support.

During COVID, we transitioned our food service division to preparing and providing individual meals to those experiencing food insecurity. 14 WHAT WE DO| ECOSYSTEM OF SUPPORT ECOSYSTEM OF SUPPORT 15 Ecosystem of Support Our social enterprise businesses generate proceeds for and complement our charitable mission: Changing lives and strengthening communities through the power of work.

Stairways Café Retail Stores Employment Services and Catering With the proceeds from our social Our retail stores The sales of your Proceeds from cafe Our Stairways café and enterprise services: Goodwill catering division: ● provide a supportive donated goods support and catering services our free employment Amity helps people enter and environment for are invested in our ● provides hands-on those looking for programs. re-enter the workforce. free employment training opportunities work experience and services. for individuals seeking an opportunity to employment in the join a dynamic and food service or disciplined team hospitality industries

● fulfill an environmental ● provides individual mission: Over 3 million meals to those pounds of goods are experiencing food resold and repurposed insecurity during through our non profit COVID stores every year

● create an affordable option and ethical Business Services shopping for our Proceeds from room rentals, community IT and media destruction services, and recycled bags of rags are invested in our free employment services. 16 REPORT FROM THE CHAIR AND THE CEO MISSION IN ACTION 17

Strengthening communities has truly been our North Star during the pandemic.

Report from the Chair and the CEO Mission in Action

In January 2020, just before In addition to reviewing Our Mission statement had As the fiscal year started, In addition to our continuing the beginning of the fiscal year stakeholder inputs, scanning previously read “changing lives we had just received funding Employment Service offerings we are reporting on, which also the environment, and identifying through the power of work” and for two new Employment these equip participants for means just before COVID really strategic directions, we also it was at this retreat that “and programs that also became high potential career paths in strengthening communities” even more timely than demand industries. landed in our midst, the Board revisited our Mission, Vision, was added. In January 2020, when we had submitted our and Senior Leadership Team and Values. We also continued our long- the larger Mission of “changing proposals months earlier. of Goodwill Amity held a standing Employment Service lives and strengthening One is a program for youth strategic retreat. programs – though often in communities through the with disabilities to gain new ways. power of work” was meant to pre-employment skills and reflect a recognition of our own hands-on work experience broader role in contributing to in a program funded by communities and a recognition Employment and Social that work itself has not only an Development Canada (ESDC). individual and family impact but The second is also a skills a community impact as well. training and work experience program in food and beverage We could not have known then manufacturing funded through how the “communities” part Skills Advance Ontario of our new Mission statement within the Ministry of Labour, Andrea Donlan, Kelly Duffin, would guide our actions in the Training and Skill Development Chair President and CEO year ahead but “strengthening (MLTSD). communities” has truly been our North Star during the pandemic. 18 REPORT FROM THE CHAIR AND THE CEO MISSION IN ACTION 19

Employment Services was Stairways’ café and catering recognized as an essential service business evaporated during the so while following all public pandemic, so we secured grants health guidance and government and developed partnerships regulations, our teams worked with CityHousing Hamilton, St. tirelessly to continue to serve. Matthew’s House, and St. Patrick’s We transitioned almost overnight DeMazenod Door street outreach to providing support virtually to program to provide meals for both job seekers and employers those experiencing food insecurity when our Career Centres could exacerbated by the pandemic. By not be open for in-person service. the end of the 2020/2021 fiscal We delivered online workshops, year, we had provided over 25,000 connected with job seekers and meals to those in need. employers by phone and video, and continued to help people find work and employers find people. We also engaged in new ways including Imagine Canada and new funding relationships, In our retail operations, in response to COVID. We Ontario Nonprofit Network and with the City of Hamilton, because curbside was permitted represented the nonprofit Chambers of Commerce we the Hamilton Community throughout most of the pandemic, sector on Hamilton Mayor advocated for the needs of the Foundation, and United Way we accepted contact-free Fred Eisenberger’s Task charitable sector to continue to deliver those meals. That donations drop offs of clothing By the end of the Force on Economic Recovery, to be effective first and foray into food security work and household goods even when 2020/2021 fiscal year, we raising policy and funding second responders and were has also resulted in Food 4 our stores had to be closed. initiatives to effect an inclusive frequently tapped by media to Life fresh food fridges being had provided over 25,000 Everyone was home cleaning out recovery. We hosted a mid- speak to nonprofit and labour piloted in our Career Centres their closets, so we have literally meals to those in need. pandemic status update market impacts. We built new for those in our community thousands of treasures with politicians of all stripes communities of support, such who need access to healthy to share with shoppers. and all levels. Together with as those mentioned above to options. And when our stores were open, nonprofit sector associations, provide meals. We developed shoppers returned enthusiastically to the hunt! 20 REPORT FROM THE CHAIR AND THE CEO 85TH85TH ANNIVERSARY ANNIVERSARY 1721

Hamilton Mayor Fred Eisenberger presents President and CEO Kelly Duffin with a Certificate of Recognition to mark Goodwill Amity’s 85th anniversary. 85th Anniversary

In all these ways Goodwill Amity not We even adapted our anniversary We held outdoor celebrations during only served our communities, but also celebrations! The gala planned for June that week, MPPs Jane McKenna and demonstrated our adaptability and 2020 went by the wayside, but we Stephen Crawford made Member's Burlington Mayor resilience. Indeed, 2020 saw Goodwill Amity Week proclaimed Statements at Queen's Park, we Marianne Meed was our 85th anniversary, and no in Burlington and Oakville in late garnered extensive media and social Ward presents Kelly organization survives 85 years without September. media coverage, and hosted a virtual Duffin with the changing to meet evolving needs. Awards Ceremony for our 2020 City of Burlington’s winners in November. Proclamation of Goodwill Amity Week.

Watch Video of Burlington and Oakville Celebrations

Outdoor celebration for Outdoor celebration for our 85th anniversary in our Review our 85th anniversary Watch Oakville location. Oakville Photos at our Burlington store. Burlington Video 22 85TH ANNIVERSARY 85TH ANNIVERSARY 23

Goodwill Amity Week Proclamations and Recognitions

Watch MP Damoff presenting a certificate of recognition outside Goodwill's Burlington store on October 2nd.

Watch MPP McKenna’s Watch Minister Gould’s Queen’s Park Member’s video message marking Statement on Goodwill Goodwill Amity’s Amity’s 85th anniversary. 85th anniversary. Pam Damoff, Watch MP MP Oakville North – Burlington Damoff's Video

Oakville Mayor Rob Burton and Council proclaimed September 27 Jane McKenna, Karina Gould, to October 3 as Goodwill Amity MPP Burlington MP Burlington Parliamentary Assistant to the Minister of International Week in Oakville. Minister of Labour, Training Watch MPP Development Watch Minister and Skills Development McKenna’s Video Gould’s Video

Rob Burton, Review Oakville Mayor the Tweet Watch MPP Crawford’s Watch Hamilton Queen’s Park Member’s Mayor Fred Statement on Goodwill Eisenberger and Amity’s 85th anniversary. Ward 2 Councillor Burlington Mayor Marianne Meed Jason Farr recognize Ward and City Council proclaimed Goodwill Amity’s 85th September 27 to October 3 as anniversary at Council. Goodwill Amity Week in Burlington. The proclamation in Stephen Crawford, Fred Eisenberger, the video link below The proclamation in the video link MPP Oakville Hamilton Mayor starts at 3:07. below starts at 37:53. Parliamentary Assistant to the Minister of Infrastructure

Marianne Meed Ward, Watch Watch MPP Watch Burlington Mayor Mayor's Video Crawford’s Video Mayor’s Video 24 REPORT FROM THE CHAIR AND THE CEO STRATEGIC PLAN 25

YourTV interview with President and CEO Kelly Duffin, on Goodwill Amity’s 85th anniversary.

Watch Strategic Plan Kelly’s Video

The same adaptability we Reducing the Purchase our revenue streams by adding a demonstrated in our operations of New Goods fund development function was over the last year has also guided analyzed in fiscal 2020/2021 through our longer-term view. Our Strategic Nature has been a saving grace during an engagement with KCI, a leading Plan was adjusted to make sure that the pandemic and that has made philanthropy advisory firm. As a result responding to new imperatives would protection of the planet an even higher of that work, we have our first fund be a feature of our work. priority for our communities. Our stores reduce the purchase of new development plan and will be launching Hybrid of Virtual and goods, enable reuse, and what we the function at Goodwill in the fiscal In-Person Services don’t sell we recycle. Along with those year ahead. During COVID who seek out affordable purchasing Keeping Our Teams and The labour market has changed options, our stores reflect and meet our Communities Safe communities’ values like never before. profoundly in COVID and those It was undeniably a demanding year. We can play a bigger role in advancing already disadvantaged will need In addition to the work described sustainability by adding locations for new skills and different supports to above, we closed and opened our our donation drop offs and stores in stand out in a more competitive and social enterprises three times each the months and years ahead. automated environment. We will need time recalling all our staff, prudently to be on top of trends and deliver in Our Food Service Division managed our cash flow, transitioned new ways to be accessible to and We see meal provision for those in many internal processes to virtual, YourTV interview with meet the needs of both job seekers accessed all available government Tracy Cunning, need as a bigger part of our food and employers in the months and subsidies, and made countless Goodwill Amity’s Vice service division in future because the years ahead. Modes of access have updates to our health and safety President of Employment need will continue to be there. changed and we expect to offer protocols to keep our teams and Services, on the COVID a hybrid of virtual and in-person Continuing to Diversify labour market. communities safe. services on the other side of COVID. Our Revenue Streams We also know there is more to Review be done than can be funded by Strategic Plan Watch governments and social enterprise Tracy’s Video alone so continuing to diversify 26 REPORT FROM THE CHAIR AND THE CEO OUR THANKS 27

Our Thanks

That would not have It would not have been In many cases staff had been possible without the possible without our childcare responsibilities guidance, wisdom, and community partners, to juggle as well. support of our volunteer who came together in It is a tribute to them that Board of Directors, who new ways to address we achieved what we gave more of their time new problems. And of did for our community in the last year than we course, it would not have and that we end the have ever asked before. been possible without fiscal year in a strong It would not have been all Goodwillians on the financial position, poised possible without the front lines. for growth in the years strong, capable, and Our store staff had ahead as we continue compassionate leadership to manage capacity, our mission of “changing of our senior team and maintain physical lives and strengthening managers. distance, add new communities through the It would not have been cleaning practices, power of work.” possible without our and oversee our mask funders who showed requirements and other Image on the phone: The Mountain News interview caring and commitment safety protocols with with Goodwill Amity when it was needed donors and shoppers. Employment Services most. It would not have Our team members Manager Rachel Hunt been possible without our working from home had to on job hunting during steadfast sponsors and operate in new platforms the pandemic. donors who stood with and navigate client us throughout. service in a virtual world. Read the Article 28 STATISTICS & IMPACT STATISTICS & IMPACT 29

Statistics & Impact in 2020/21 In Employment Services

we assisted we placed we supported • When placed, our job seeking clients earned Through our retail an average starting wage 304 404 116 19% higher than minimum stores we enabled the employers people in jobs people in entering wage and often saw training and education further wage increases as reuse or recycling they progressed in their employment.

we supported we delivered • The average working hours a further pre-employment per week for those placed workshops to was 33.3, with the majority 817 being full-time. • Goodwills in Ontario placed people in their own 1,422 4.65 a candidate in a job every job searches job seekers, both in million pounds of 46 minutes. person and virtually textiles and goods 30 SUCCESS STORIES SUCCESS STORIES 31

In the Fall of 2020, John registered in the Youth Job Connection (YJC) program. John was a recent university graduate struggling to makes ends meet and find employment. From the beginning John was eager, engaged, and supportive of others in the program but not confident in his own Success Stories skills and presentation. After completing the John’s Journey with Goodwill pre-employment training, John found a full-time job with Sunshine Cleaners.

Meantime he continued to work with his Goodwill Amity Career Specialist to consider what he really wanted to do as a career. His Career Specialist supported him in one-on-one coaching sessions, identified transferrable skills, and considered jobs that would be steps on the path to achieving his end goal.

Within a few weeks, John secured an interview with Canada Revenue Agency. He and his Career Specialist ran through mock interviews to ensure he was confident and prepared. He got the job, first on a six-month contract which has now been extended to eight months! With the support of Goodwill Amity, John’s hard work and perseverance have him on an exciting career trajectory. 32 TESTIMONIALS TESTIMONIALS 33

Testimonials COVID Community Job Seekers Food Recipients

“My favourite part about the Pathways Program “Having the prepared meals that Goodwill has is that I am supported by people outside of my provided has been essential for our recipients at mom and dad. This program has given me a this time. [It gave] the most vulnerable access to strong mind and skill set to be able to succeed a healthy and satisfying lunch. The St. Matthew’s in the workplace, after the uncertain times of recipients would not have the means of preparing COVID, and the struggles of day to day life as a meal for themselves.” – Renée Wetselaar, someone with a disability. This program has Executive Director, St. Matthew’s House been everything I needed to be excited, proud and confident in who I am and what “This is just wonderful. It is a wonderful lunch. I am capable of in my future endeavours.” The ham and cheese on the ciabatta bun is really – Lindsay tasty and there is an apple, juice, and cookies. It is much better than my normal fare of eating which “The work is challenging and fulfilling. I’m is canned goods and dry goods. I really appreciate practicing and developing office skills like I this, and you will never know how much.” wanted to. I’ve got my foot in the door internally – Doug, a recipient as well, so we’ll see where this opportunity leads me! [The] hard work you’ve put in at Goodwill to help people like me... helped motivate me and helped me develop skills and Employers ways of thinking that help me day-to-day at my current position. I’m sure it will continue to help “G.T. French teamed up with Goodwill for help with an on- They come to G.T. French on their assigned days ready in the future as well.” – John going project a few years ago, and we are very pleased that to work. We would highly recommend Goodwill and their we did. The project has been quite successful as a result of wonderful support to anyone looking for assistance. We the 2 reliable individuals we hired through Goodwill. These definitely would not hesitate to contact the team again if employees have been working in our warehouse facility a and when future opportunities arise.” – Chris Martin, few days per week. They are dedicated and trustworthy. HR Manager, GT French 34 ACHIEVEMENT AWARDS 2020 ACHIEVEMENT AWARDS 2020 35

Goodwill Amity’s Annual Outstanding Achievement Awards were held virtually on November 26. From top left to bottom right: Mike Fortune, Master of Ceremonies Andrea Donlan, Chair of the Board Kelly Duffin, President and CEO Outstanding Sabir Gull, Award Winner Carmela Trombetta, Sponsor, RBC Kathy Johnston, Award Winner Brent Foreman, Sponsor, Achievement SimpsonWigle Heela Berat, Goodwill Job Developer Judy Lam, Sponsor, Hamilton Awards 2020 Economic Development Congratulations to Our Watch 2020 Award Winners Awards Video

Working with Goodwill Amity, Kathy gained confidence and Since 2014, Fruitland has Sabir initially transitioned acquired workplace skills in hired 16 candidates put from Ontario Works to a the Transitional Employment forward by Goodwill for pizza delivery job to support and Mentoring (T.E.A.M.) a variety of roles in the his family. With continued Program for people with company. They have been support he pursued career- disabilities. As a result, and open to assisted interviews path opportunities and with her friendly disposition, and once hired, have offered landed the position of Inside Kathy became a valued training and support so their Sales Representative at Volunteer for St. Peter’s employees can develop Fruitland UPS, using his education Kathy Johnston, Hospital where she assisted their skills and advance in Sabir Gull, Manufacturing, in Pakistan in his first Success Story patients by reading to them, their roles. Achiever of the Year Business Partner professional job in Canada. of the Year talking with them, and of the Year brightening their days with her visits.

Watch Watch Watch Sabir’s Video Kathy’s Video Fruitland’s Video 36 FUNDERS PARTNERS AND DONORS 37

Funders Partners & Donors Thanks to Our Funders In Kind Donations Lordly Jones Limited Melrose Investments Inc.

Service Canada City of Hamilton Donations Under $1,000

Anonymous (2) Fundraising Lab

Burlington Federal Liberal Lordly Jones Limited Association Cathy Mann Donald Clarke The Ministry of Children, United Way of Richard Nichol Community and Social Services Hamilton and Halton DEE Signs Inc. Marian Page Eileen Donohoe The Persnickety Painter Michael Farrell Moe Shudlik FirstOntario Credit Union Sevasti and Kyprianos Soleas Hamilton Bulldogs Foundation Helen Sobon Employment Ontario Hamilton Community Foundation Hamilton Chamber of Commerce George Takach

Martha Fox Talka Credit Union 38 PARTNERS AND DONORS PARTNERS AND DONORS 39

Donations Donations Donations $1,000 to $2,499 $2,500 to $4,999 $5,000 to $10,000

CCXIT Computer Services Maria Zegarac David Court

City Window & Glass Silver Sponsor : Progressive Industrial Fluids Ltd

Tracy Cunning Diamond & Sapphire Sponsor:

Sheila Davidson

Deloitte Hamilton Economic Development Graeme C. Imrie & Associates

Glen Norton

Bronze Sponsors: RBC Royal Bank

Donations Simpson Wigle SKP Trading Inc. Over $10,000 Kelly Duffin 40 FINANCIAL RESULTS FINANCIAL RESULTS 41

Operating Revenue 2021 2020

Employment Services 3,726,241 3,234,530 Financial Results Mission Integrated Social Enterprise 2,591,619 2,604,548 Leasing 932,706 1,138,028 Revenues for our Employment In Mission Integrated Social Despite the challenges of Fund Development 169,239 10,101 Services mission grew by Enterprise, sales in our thrift COVID, our growth and revenue $863K in fiscal 2020/2021 with stores and Stairways café and diversification contributed to our Other 164,943 33,040 the addition of new programs catering revenues were down overall surplus of $278K ($559K funded by Employment dramatically from prior year due on an EBITDA basis). Total Revenue 7,584,748 7,020,247 and Social Development to repeated lockdowns. These That performance, our Canada (ESDC) and Skills losses were largely offset by new operational improvements, and Operating Expenses Advance Ontario (Ministry of granting relationships with the our ever-expanding partnerships Labour, Training and Skills City of Hamilton, the Hamilton give us confidence that we Mission Related 6,080,295 5,713,841 Development.) Community Foundation, and will have the resources to fund United Way Halton & Hamilton Management and Support Services 1,226,828 1,189,027 These gains were partly offset the growth objectives in our which delivered $158K in by underutilization of incentives Strategic Plan. revenues, mostly for our food Total Operating Expenses 7,307,123 6,902,868 for job seekers and employers, insecurity work. That would not be possible which flow through service without the strategic leadership providers such as Goodwill. In all divisions, government of our volunteer Board of Operating Surplus / (Deficit) 277,625 117,379 These funds typically support subsidies, including the Canadian Directors, the business acumen employer training costs and Emergency Wage Subsidy of our Senior Leadership job seeker transportation, for (CEWS) and the Canadian Team, the competence and Depreciation and Impaired Assets 280,925 276,442 instance, and the pandemic Emergency Rent Subsidy commitment of our staff, and the dramatically reduced the use of (CERS), were critical lifelines in generosity and support of our incentives. While this has a net maintaining some staffing during funders, sponsors, leaders, and zero impact on the bottom line, the lockdowns, recalling all staff Earnings Before Interest, Taxes, communities. it did reduce both our revenues on reopening, and covering a Depreciation/Amortization (EBITDA) 558,550 393,821 and one time adjustments and expenses versus the portion of store rent when we We are very grateful. prior year. were forced to close. 42 BOARD OF DIRECTORS & SENIOR LEADERSHIP ANNUAL REPORT 2020/2021 43

Board of Senior Directors Leadership

Dan Sturk, Chair Kelly Duffin, President and CEO (until September 2020) Tim Murphy, Vice President, Andrea Donlan, Chair Mission-Integrated Social Enterprise (after September 2020) Tracy Cunning, Vice President, Tim Dobbie, Vice Chair Employment Services (until September 2020) Glenn Cockfield, Director, Glen Norton, Vice Chair People and Culture (after September 2020) Sheila Davidson, Director, Martha Fox Operations and Administration

Kareen Hall-Clarke Maria Zegarac, Director of Finance and Controller Linda Nazareth

Cortney Oliver (after September 2020)

Marian Page (until January 2021) We are proud to win the Hamilton Chamber’s David Rathbun Outstanding Business Achievement Award Andy Skrypniak in 2021. (until May 2020)

Vidis Vaiciunas Watch the Announcement