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National Profile of the Information Society in Lebanon - 2013

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National Profile of the Information Society in Lebanon - 2013 Distr. LIMITED E/ESCWA/ICTD/2013/6/Add.6 18 December 2013 ORIGINAL: ENGLISH ECONOMIC AND SOCIAL COMMISSION FOR WESTERN ASIA (ESCWA) NATIONAL PROFILE OF THE INFORMATION SOCIETY IN LEBANON - 2013 United Nations New York, 2013 ________________ Note: This document has been reproduced in the form in which it was received, without formal editing. The opinions expressed are those of the authors and do not necessarily reflect the views of ESCWA. 13-0361 Table of Contents INTRODUCTION 1 1. THE ROLE OF THE GOVERNMENT AND ALL STAKEHOLDERS2 A. National information society policies and e-strategies .......................................................................... 2 B. Public/Private Partnership (PPP) or Multi-Sector Partnership (MSP) ................................................... 3 C. Role of Non Governmental Organization .............................................................................................. 4 2. ICT INFRASTRUCTURE 5 A. MARKET STRUCTURE AND REGULATORY LANDSCAPE .......................................................................... 5 B. PENETRATION OF ICT SERVICES ........................................................................................................... 6 C. INITIATIVES/PROJECTS FOR ICT INFRASTRUCTURE AND DEVELOPMENT OF NEW SERVICES ................ 8 D. ICT CONNECTIVITY................................................................................................................................ 8 E. INTERNET INFRASTRUCTURE ................................................................................................................. 8 3. ACCESSIBILITY TO INFORMATION AND KNOWLEDGE 11 A. Public domain information .................................................................................................................. 11 B. Access to information and public information .................................................................................... 12 C. Multi-purpose community public access points .................................................................................. 12 4. ICT CAPACITY BUILDING 12 A. ICT in education and training .............................................................................................................. 12 B. Training programmes for capacity building in the use of ICT ............................................................ 13 5. BUILDING CONFIDENCE AND SECURITY IN THE USE OF ICTS 14 A. Use of electronic transactions and documents ..................................................................................... 14 B. Online and network security ................................................................................................................ 14 C. Privacy and Data protection ................................................................................................................ 15 D. Countering misuse of ICTs .................................................................................................................. 16 6. ENABLING ENVIRONMENT 17 A. Legal and regulatory environment ....................................................................................................... 17 B. Domain name management ................................................................................................................. 19 C. Standardization in ICT......................................................................................................................... 19 D. ICT investments and Government-supported facilitation measures .................................................... 20 7. ICT APPLICATIONS 20 A. E-government ...................................................................................................................................... 21 B. E-business ............................................................................................................................................ 24 C. E-learning ............................................................................................................................................ 25 D. E-health................................................................................................................................................ 26 E. E-employment ..................................................................................................................................... 27 8. CULTURAL DIVERSITY AND IDENTITY, LINGUISTIC DIVERSITY AND LOCAL CONTENT 28 A. Use of ICT in support of cultural and linguistic diversity ................................................................... 28 B. Local and national digital content development .................................................................................. 29 C. ICT software, tools, and R&D programmes in Arabic language processing ...................................... 29 D. Arabic domain names .......................................................................................................................... 29 9. MEDIA 30 A. Media diversity, independence and pluralism ..................................................................................... 30 B. The media and its role in the Information Society .............................................................................. 30 C. Convergence between ICT and the media ........................................................................................... 31 10. INTERNATIONAL AND REGIONAL COOPERATION 31 A. Financing of ICT networks and services ............................................................................................. 31 B. Infrastructure development projects .................................................................................................... 31 C. WSIS Follow-up .................................................................................................................................. 32 D. Participation in Internet Governance activities.................................................................................... 33 11.BUILDING THE ICT SECTOR 33 A. ICT Firms ............................................................................................................................................ 33 B. Government facilitation ....................................................................................................................... 34 C. Contribution of ICT sector in the national economy ........................................................................... 34 D. R&D and Innovation in the ICT sector................................................................................................ 36 E. Investments in the ICT sector .............................................................................................................. 37 REFERENCES 39 ANNEX 1: 41 Table 1 - Core indicators on ICT infrastructure and access 41 Table 2 - Core indicators on access to, and use of, ICT by households and individuals 44 Table 3 - Core indicators on use of ICT by businesses 52 Table 4 - Core indicators on the ICT (producing) sector 57 Table 5 – Core indicators on international trade in ICT goods 58 Table 6 - Core indicators on ICT in education 58 Table 7 - Core indicators on ICT in government 60 iv Introduction In mid-2010, an e-Government strategy roadmap was devised by the Office of the Minister of State for Administrative Reform (OMSAR) with the main purpose of translating the set strategies of 2002 and 2007 into an actual action and time plan. The formulated roadmap was submitted to the Office of the Prime Minister (OPM) for revision and approval. The OPM has established a unit to follow up on all set national strategies for Lebanon and to coordinate among all such initiatives. As a first actual step towards the implementation of the e-Government strategy, the OMSAR is working on launching the e-government portal (Dawlaty.gov.lb) during the year 2013. 1 1. THE ROLE OF THE GOVERNMENT AND ALL STAKEHOLDERS A. National information society policies and e-strategies The latest e-Strategy was developed in 2003. One of the pillars of this strategy is the Lebanese e- Government strategy which was updated in 2008. Within this strategy a unit had to be established to drive and monitor the e-Government implementation action plan. The e-Government Program Unit was established on the 12 January 2012 by decision number 13 of the Minister of Administrative Reform at OMSAR. The creation of the Unit was possible due to decision number 12 of 2011, by the Council of Ministers, that gives the Ministry the authority to establish and manage an information repository and an e-Government programme portal including running it. Within this Unit, there are four groups working to achieve the plan set for e-Government in collaboration with each other and all stakeholders. These groups are: 1. Central Office for Transactions; 2. Data Center and Portal; 3. Simplification of procedures and Government Process Reengineering; and 4. Interoperability. The mission of the Lebanese e-Government Strategy is concerned with the following programmes: 1. Enhancing service efficiency and reinforcing the relation between the administration and citizens; and 2. Enhancing IT usage and creating an e-Government Portal. The e-Government Unit has the following responsibilities: 1. Develop and Implement the e-Government Programme Plan; 2. Develop and suggest common standards for the e-Government; 3. Implement e-Government projects; 4. Manage and operate the e-Government Portal; 5. Manage and Operate the Call Center; 6. Support the Single
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