Information and Communication Technology Faculty and Staff Survey

INFORMATION AND COMMUNICATION TECHNOLOGY FACULTY AND STAFF

SURVEY REPORT

Author: Obinna Adindu, Research Assistant & Graduate for the Department of Sociology

Table of Contents

Demographic Distribution of Respondents ...... 3 Personal Devices: ...... 12 Devices Used to Access the Internet: ...... 14 Operating Services: ...... 15 Classroom or Meeting Room Issues: ...... 18 ICT Communication: ...... 21 Browser Most Frequently Used: ...... 23 Personal Computer Usage for Work: ...... 24 Privacy and Security:...... 26 Services Provided on Campus: ...... 28 Instructor Computer Station Usage: ...... 32 Technology and Student Learning: ...... 33 Software and Technology Requests: ...... 35 Experience and Improvements with NMSU ICT:...... 36 Appendix I: ...... 39 Appendix II: ...... 40 Appendix III: ...... 44 Appendix IV: ...... 47 Appendix V: ...... 56 Appendix VI: ...... 59 Appendix VII: ...... 63 Appendix VIII: ...... 64 Appendix IX: ...... 71

NMSU Information Technology (IT) Faculty and Staff Survey 2016/2017 Report

The plan to conduct the NMSU Information Technology (IT) Faculty and Staff survey 2016/2017 started in December 2016 and was released to the student community on April 20, 2017 until May 31, 2017. This year’s survey was a collaborative effort between the Information & Communication Technologies department and the Department of Sociology at the Las Cruces campus. Collected through this survey is data about Faculty and Staff satisfaction with technology services from all NMSU campuses.

This was the first year Faculty and Staff from all campuses were surveyed. In previous years, only Las Cruces campus Faculty and Staff were invited to participate in the survey.

The data collected will be used to identify areas needing improvement, which will help guide the future direction of central technology at NMSU. There were 900 Faculty and Staff who completed the survey this year compared to 300 respondents in 2015. This report is a summary of the responses collected from survey participants, also referred to throughout this report as respondents of Faculty and Staff.

Demographic Distribution of Respondents: 1. What is your age?

What is your age?

78+ 0% 73-77 0% 68-72 2% 63-72 7% 58-62 11% 53-57 16% 48-52 11% 43-47 10% 38-42 9% 33-37 12% 28-32 10% 23-27 7% 18-22 4% <17 0% 0% 2% 4% 6% 8% 10% 12% 14% 16% 18%

The chart shows the age range of respondents who participated in the survey. A total of 808 participant’s answers recorded for this question. Most respondents who answered the survey are within the age range of 53 – 57 years. Those within the age range of 33 – 37 is also significant.

2. What is your sex?

What is your sex? 0.9%

Male

35.3% Female

63.8% Other (please specify)

The table above shows that there are more female faculty and staff who took the survey. A total of 867 participants answered the question and 63.8% were female, 35.3% male and 0.9% who specified other. From the less than 1% who selected other, there was one transgender male.

3. What is your race/ethnicity?

What is your race/ethnicity? Response Response Answer Options Percent Count White (Non-Hispanic) 55.2% 478 Hispanic or Latino 33.7% 292 Other (please specify) 5.1% 44 Asian 3.7% 32 Native American 1.4% 12 Black or African American (Non-Hispanic) 0.9% 8 Answered question 866 Skipped question 34 What is your race/ethnicity? 5.1% White (Non-Hispanic)

Black or African American (Non-Hispanic) Asian 33.7% 55.2% Native American

Hispanic or Latino

1.4% Other (please specify) 3.7% 0.9%

This question evaluates race/ethnicity of respondents in the faculty and staff survey. The results show that there are more Whites (Non-Hispanics) at 55.2%, followed by Hispanics at 33.7%. Those who chose other accounted for 5.1% of the respondents and 3.7% reported being Asian. Native Americans at 1.4% and Black or African America at less than 1% are the lowest in the category.

4. Which best describes your employment position within NMSU?

Which best describes your employment position within NMSU? Response Response Answer Options Percent Count Faculty 33.6% 294 Staff 66.4% 580 Answered question 874 Skipped question 26

Which best describes your employment position within NMSU?

Faculty 33.6% Staff 66.4%

The table above shows there were more staff at 66.4% than faculty at 33.6% who participated in the survey. A total of 874 participants answered the question while 26 skipped the question. NMSU Factbook 2016 reported that there are 1,062 faculty members and 2,519 staffs.

5. How many years have you been employed at NMSU?

How many years have you been employed at NMSU? Response Response Answer Options Percent Count Less than one 10.6% 94 1-3 18.8% 167 4-6 15.8% 140 7-9 11.4% 101 10-12 10.9% 97 13-15 9.2% 82 16+ 23.2% 206 Answered question 887 Skipped question 13

How many years have you been employed at NMSU? Less than one 1-3 10.6% 23.2% 4-6 18.8% 7-9 9.2% 10-12 10.9% 15.8% 11.4% 13-15

16+

A total of 887 respondents answered this question and 23.2% of them said they have been employed at NMSU for over 16 years. Those who have been employed for a period of 1-3 years accounted for 18.8% and 4-6 years 15.8%. Those with 10 - 12 years working experience at NMSU accounted for 10.9% of the respondents. Those with less than one year working experience accounted for 10.6%. The lowest of the categories were those that have been employed for 13-15 years, which accounted for 9.2% of the respondents.

6. At which campus are you primarily employed?

At which campus are you primarily employed?

Response Response Answer Options Percent Count Las Cruces 72.1% 635 DACC (East Mesa, Gadsden, Sunland Park, Workforce, Chaparral, Hatch) 11.1% 98 Alamogordo 5.3% 47 Other (please specify) 5.1% 45 Carlsbad 3.7% 33 Grants 2.6% 23 Answered question 881 Skipped question 19

At which campus are you primarily employed? 5.1% 5.3% Las Cruces 3.7% 2.6% DACC (East Mesa, Gadsden, Sunland Park, Workforce, Chaparral, Hatch) Grants 11.1%

72.1% Carlsbad

Alamogordo

Other (please specify)

There were 881 faculty and staff who answered this question and 19 who skipped the question. Las Cruces campus has the highest number of faculty and staff who participated in the survey with 72.1% of the respondents. DACC had 11.1% faculty and staff who participated in the survey while 5.3% were from Alamogordo, 3.7% from Carlsbad, and 2.6% from Grants. Those that selected other accounted for 5.1% of the total respondents. The NMSU 2016 Factbook does not present this information in percentages. However, the headcount for faculty and staff are as followed: Las Cruces campus has 1062 faculty members and 2519 staffs. Alamogordo has 93 faculty members and 103 staffs. The Carlsbad campus has 77 faculty members with 86 staff members. Dona Ana has 510 faculty members and 273 staff members. Grants campus has 64 faculty members and 41 staffs.

Below is a breakdown of those who selected other. Comments are in raw format and might contain typographical errors.  SFCC  Roosevelt County Extension Office,  Albuquerque Center Portales, NM  Cooperative Extension Service  Field staff  Remote  BCES  ASC-Tucumcari  Valencia County Extension Office  Anthony N.M  Santa Fe County, ICAN Educator  Bernalillo County Cooperative Extension  Colfax County CES Service  Lea County CES  SATURN  Clovis/Portales  Farmington ASC  Eddy County Cooperative Extension  Torrance CES program unit  Carlsbad Environmental Monitoring and  Field staff Research Center - Carlsbad, NM  Lincoln County CES  MCKINLEY Extension Office  Sunspot, New Mexico (SSOC staff  Los Alamos Cooperative Extension Office member)  Extension Off Campus  Cooperative Extension County Office  Curry County Extension Office  ABQ Center  CES Office  Split time between Las Cruces, DACC East  Union County Extension Mesa, Gadsden, Sunland Park, Espina Campuses

7. In which college do you work?

In which college do you work? Response Response Answer Options Percent Count None of these 47.9% 304 Arts and Sciences 18.5% 117 Agricultural, Consumer and Environmental Sciences 11.0% 70 Education 6.9% 44 Engineering 5.2% 33 Business 4.9% 31 Health and Social Services 4.7% 30 Honors 0.8% 5 Answered question 634 Skipped question 266

In which college do you work?

11.0% Agricultural, Consumer and Environmental Sciences Arts and Sciences

Business

47.9% 18.5% Education Engineering

4.9% Health and Social Services

6.9% Honors 5.2% 0.8% None of these 4.7%

There were 634 respondents who were presented with this question. Those who choose none of these accounted for 47% of the 634 respondents who answered this question. The 266 which were reported as skipped on the chart were not prompted with this question and they were faculty and staffs from community colleges. Arts and Sciences accounted for 18.5% of the participants while 11% were from Agricultural, Consumer and Environmental Science. The College of Education had 6.9% participants, the College of Engineering had 5.2%, the College of Business had 4.9%, and the College of Health and Social Services had 4.7%. The Honors College had the lowest percentage in the categories. Respondents who answered “None of these” were prompted to answer question 8. Those that selected another answer option skipped question 8.

8. In which division/unit do you work?

In which division/unit do you work? Response Response Answer Options Percent Count Administration and Finance 13.7% 41 Student Affairs and Enrollment Management 12.7% 38 Other (please specify only if your department/unit do not fall under these categories) 12.3% 37 Information and Communication Technologies 12.0% 36 Facilities and Services 8.3% 25 Library 7.3% 22 Auxiliary Services 7.0% 21 NM Department of Agriculture 5.3% 16 Research 4.0% 12 University Advancement/Executive Director NMSU Foundation 4.0% 12 Executive Vice President and Provost 3.0% 9 Associate Vice President and Deputy Provost 2.7% 8 Athletics 2.7% 8 Associate Vice President for Administration & Finance 1.7% 5 Human Resource Services 1.3% 4 Economic Development 1.0% 3 Audit Services 0.7% 2 Special Assistant to the President 0.3% 1 University Controller 0.0% 0 Budget 0.0% 0 Answered question 300 Skipped question 600

In which division/unit do you work? Audit Services

Executive Vice President and Provost

Associate Vice President and Deputy Provost

Human Resource Services

3.0% Library 0.7% 2.7% 1.3% Economic Development

Research 12.3% 7.3% 1.0% Student Affairs and Enrollment Management 5.3% 2.7% Administration and Finance 4.0% Associate Vice President for Administration & Finance 4.0% 0.3% University Controller 12.7% 0.0% Auxiliary Services 12.0% Facilities and Services

Information and Communication Technologies 13.7% 8.3% Budget

7.0% Special Assistant to the President

0.0% 1.7% University Advancement/Executive Director NMSU Foundation Athletics

NM Department of Agriculture

Other (please specify only if your department/unit do not fall under these categories)

There were 300 participants who answered this question of the 304 who selected none of these in question 7. This question is contingent to question 7. The Administration and Finance unit had the highest participants in the survey with 13.7%, which was followed by Student Affairs and Enrollment Management at 12.7%. Those who choose the answer option “other” accounted for 12.3%, Information and Communication Technologies was at 12.0%, Facilities and Services was at 8.3%, Library was at 7.3%, Auxiliary Services was at 7.0%, NM Department of Agriculture was at 5.3%. There were no respondents from the Budget office and University Controller unit. The lowest number of respondents were from the Economic Development unit, Audit Services, and Special Assistant to the President, which all accounted for 1% or less.

Personal Devices:

9. Which of the following devices do you own for your personal use? (Check all that apply)

Which of the following devices do you own for your personal use? (Check all that apply) Response Response Answer Options Percent Count Cellphone 97.7% 814 Tablet/iPad 66.0% 550 PC laptop/netbook 65.4% 545 Digital media players (Blu-ray player, AppleTV, etc.) 49.7% 414 PC desktop 43.8% 365 Portable music device (e.g. iPod, Zune) 33.5% 279 Gaming console (PlayStation, XBOX, etc.) 29.3% 244 Wearables (watches, gadget jewelry or accessories) 26.3% 219 Dedicated eBook reader (Kindle, Nook, etc.) 25.5% 212 MAC laptop 23.8% 198 MAC computer 11.4% 95 Portable gaming device 9.0% 75 Other (please specify) 2.6% 22 I do not use any of the devices listed above 0.2% 2 Answered question 833 Skipped question 67

Which of the following devices do you own for your personal use? (Check all that apply)

I do not use any of the devices listed above 0.2% Other (please specify) 2.6% Portable gaming device 9.0% MAC computer 11.4% MAC laptop 23.8% Dedicated eBook reader (Kindle, Nook, etc.) 25.5% Wearables (watches, gadget jewelry or accessories) 26.3% Gaming console (PlayStation, XBOX, etc.) 29.3% Portable music device (e.g. iPod, Zune) 33.5% PC desktop 43.8% Digital media players (Blu-ray player, AppleTV,… 49.7% PC laptop/netbook 65.4% Tablet/iPad 66.0% Cellphone 97.7%

0% 20% 40% 60% 80% 100% 120%

This question was used to evaluate which devices faculty and staff own for personal use. Cellphone ranked the highest with 97.7% respondents. The second most commonly owned device was Tablet/iPad at 66%, then followed by PC laptop/netbook at 65.4%, and digital media players at 49.7%. Those that choose “other” made up 2.6% of respondents. Those who indicated they owned a PC desktop were 43.8%. MAC owners accounted for 19.4% of the total respondents. Below are comments made in the “other section.” They are in raw format and may contain typographical errors.  IPAD for games  Bluetooth head phones  smart TV  Offbrand cheap tablet with android  auto bluetooth system  linux based laptop and desktop  ipad, dell computer  USB PC, Alexa  Chromebook  VR HEADSET  Chromebook  VR HEADSET  Samsung Nook  I use my laptop more than all other devices  A*S AND P****Y combined.  bluetooth speaker  Fitbit  I JUST REALIZED I'VE ALREADY  Homelab Hypervisor Server TAKEN THIS SURVEY. MY  Samsung Smart TV RESPONSES ARE DUPLICATE.  Linux desktop and laptop

Devices Used to Access the Internet:

10. Which of the following devices do you use to access the NMSU internet (AggieAir wireless and wired)? (Check all that apply) Which of the following devices do you use to access the NMSU internet (AggieAir wireless and wired)? (Check all that apply) Response Response Answer Options Percent Count Cellphone 77.5% 642 PC laptop/netbook 50.1% 415 Tablet/iPad 40.6% 336 PC desktop 39.0% 323 MAC laptop 20.7% 171 Campus computer (labs and stations) 14.4% 119 MAC computer 9.5% 79 Dedicated eBook reader (Kindle, Nook, etc.) 3.9% 32 Wearables (watches, gadget jewelry or accessories) 3.6% 30 I do not use any of the devices listed above 3.6% 30 Portable music device (e.g. iPod, Zune) 1.9% 16 Digital media players (Blu-ray player, AppleTV, etc.) 1.6% 13 Other (please specify) 1.3% 11 Gaming console (PlayStation, XBOX, etc.) 1.0% 8 Portable gaming device 0.8% 7 Answered question 828 Skipped question 72

Which of the following devices do you use to access the NMSU internet (AggieAir wireless and wired)? (Check all that apply)

Portable gaming device 0.8% Gaming console (PlayStation, XBOX, etc.) 1.0% Other (please specify) 1.3% Digital media players (Blu-ray player, AppleTV, etc.) 1.6% Portable music device (e.g. iPod, Zune) 1.9% I do not use any of the devices listed above 3.6% Wearables (watches, gadget jewelry or accessories) 3.6% Dedicated eBook reader (Kindle, Nook, etc.) 3.9% MAC computer 9.5% Campus computer (labs and stations) 14.4% MAC laptop 20.7% PC desktop 39.0% Tablet/iPad 40.6% PC laptop/netbook 50.1% Cellphone 77.5% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

The data shows that cellphones are the most commonly used device by faculty and staff to access the NMSU internet at 77.5%. There were 50.1% of the respondents who access the NMSU internet using PC laptop/netbooks, 40.6% who use tablet/iPads, 39.0% who use PC desktops and 20.7% who use MAC laptops. Less than 1.0% use portable gaming systems to access the NMSU internet.

Operating Services:

11. Which Operating System do you regularly use? (Check all that apply)

Which Operating System do you regularly use? (Check all that apply) Response Response Answer Options Percent Count Windows 83.5% 690 Mac 33.7% 278 Chrome 25.3% 209 Linux 6.9% 57 Other (please specify) 4.4% 36 Answered question 826 Skipped question 74

Which Operating System do you regularly use? (Check all that apply)

Other (please specify) 4.4%

Linux 6.9%

Chrome 25.3%

Mac 33.7%

Windows 83.5%

0% 20% 40% 60% 80% 100%

There were 826 respondents who answered this question and Windows was reported as the operating system they regularly use at 83.5%. This is followed by MAC at 33.7%, Chrome at 25.3% and Linux at 6.4%. Faculty and staff were given another option, “Other,” where they could report the different operating systems they use regularly. From the “Other” comments, some respondents reported using cellphones, hand-held devices, and internet browsers.

Due to the unexpected high percentage of users who selected Chrome and the comments referencing web- browser versions, some respondents may not have understood that Google Chrome is used interchangeably when referencing an operating system, an application software, browser, and tablet.

Below are extracts from the “Other” section. Duplicated comments are not included. Comments are in raw form, which may contain typographical errors.

 Unix  Centos (because all the department  sharepoint computers run on it; I personally hate it)  Android  Mozilla Firefox  Foxfire  IOS (Apple OS for Ipads, Ipods, Iphones,  android etc)  Safari  Nokia  firefox , internet explorer, yahoo.com  Safari  NOKIA

12. What is your preferred Operating System?

What is your preferred Operating System? Response Response Answer Options Percent Count Windows 54.2% 447 Mac 19.9% 164 Chrome 10.3% 85 Linux 2.8% 23 I have no preference 10.7% 88 Other (please specify) 2.1% 17 Answered question 824 Skipped question 76

Faculty and staff reported that they prefer to use Windows at 54.2% compared to other operating systems. There were 18.9% of the respondents who reported they prefer MAC. Another 10.3% said they prefer Chrome and 2.8% preferred Linux. Those without a preference accounted for 10.7% and 2.1% accounted for “Other.” There were notable changes comparing question 11 and 12 about choices in what they use and what respondents prefer. The number of Windows, Mac and Chrome users dropped significantly when they have to choose their preferences. Respondents showed that they prefer to use Windows operating system at 54.2% compared to Mac, Chrome and Linux.

Below are the extracts from the “Other” section. Duplicated comments are not included. Comments are in raw form which may contain typographical errors.

 I use mac for regular desktop work, but linux for high-performance computing and analysis.  I must use Mac and Windows  Safari  NOKIA  Depends on what I'm doing.  Firefox  I use Windows, but only out of habit. I would prefer Linux if I was better with it.  Explorer  I use Windows because students all have access to it.  Specifically windows 7 or 10  Thx  Nokia

Classroom or Meeting Room Issues:

13. How often do you encounter problems with classroom or meeting room technology per semester?

How often do you encounter problems with classroom or meeting room technology per semester? Answer Always Very often Sometimes Rarely Never Response Count Options 1% 9% 33% 42% 16% 804 Answered question 804 Skipped question 96

How often do you encounter problems with classroom or meeting room technology per semester? 50% 42% 40% 33% 30% 20% 16% 9% 10% 1% 0% Always Very often Sometimes Rarely Never

This question was used to evaluate how often respondents experience or encounter problems with classroom or meeting room technology per semester. Respondents who answered that they never encounter problems using technology in classrooms or meeting rooms accounted for 16%, while 42% said they rarely have problems. Only 1% reported always having problems with classroom or meeting room technology.

14. When you experience technical problems, who do you contact for help? (Check all that apply) When you experience technical problems, who do you contact for help? (Check all that apply) Response Response Answer Options Percent Count Help Desk (Password reset, technical help, antivirus, etc.) 53.9% 439 Department IT professional 45.3% 369 Other ICT department/staff (Non Help Desk) 21.3% 173 Another instructor/colleague 14.6% 119 Online resources (website, Wiki's, FAQ's, etc.) 14.5% 118 Classroom technology 10.7% 87 Other (please specify) 10.6% 86 Students (friends, students in your class) 9.3% 76 Faculty support 7.2% 59 College (Labs, advising center, etc.) 4.2% 34 Student computer labs 2.8% 23 Library 2.7% 22 Answered question 814 Skipped question 86

When you experience technical problems, who do you contact for help? (Check all that apply)

Library 2.7% Student computer labs 2.8% College (Labs, advising center, etc.) 4.2% Faculty support 7.2% Students (friends, students in your class) 9.3% Other (please specify) 10.6% Classroom technology 10.7% Online resources (website, Wiki's, FAQ's, etc.) 14.5% Another instructor/colleague 14.6% Other ICT department/staff (Non Help Desk) 21.3% Department IT professional 45.3% Help Desk (Password reset, technical help, antivirus, etc.) 53.9% 0% 10% 20% 30% 40% 50% 60%

There were 53.9% of the respondents who reported that they contact the Help Desk when experiencing technical problems. Another 45.3% rely on a Department IT professional while 21.3% reported that they contact another ICT department/staff for assistance. Some of the respondents reported that they contact faculty for support. There were 10.6% who selected “Other.” Those that contact online resources when experiencing technical problem were 14.5%, another instructor/colleagues 14.6% and classroom technology 10.7%. Some 19 who reported that they contact students were 9.3% while those that contacts faculty support accounted for 7.2%. The options that were least contacted are Library at 2.7, student computer lab at 2.8% and college labs or advising at 4.2% when faculty and staff are experiencing technical problems in classrooms. Below contain some of the “Other” responses. Comments are in raw form and may contain typographical errors.  College of Engineering Help Desk  Workorder to either FSA or ICT  I contact Dr. Jennifer Villa in the College of Education but we have suffered while she was gone.  just restart system  Canvas support  FSA  Grants campus IT  Never gotten so bad that I needed to contact someone. Jon Holtzmann, our chair, does a great job of troubleshooting issues.  Husband  DACC IT people, 2nd floor Sonoma DAAR Bldg.  N/A  no time to call anyone

For an expanded list, see the raw data in Appendix I

15. How effective have those you contacted been in resolving your technical issues?

How effective have those you contacted been in resolving your technical issues? Answer Very Somewhat Somewhat Very Neutral Response Count Options ineffective ineffective effective effective 7% 4% 13% 28% 48% 823 Answered question 823 Skipped question 77

How effective have those you contacted been in resolving your technical issues?

Very effective 48% Somewhat effective 28% Neutral 13% Somewhat ineffective 4% Very ineffective 7%

0% 10% 20% 30% 40% 50% 60%

A total of 823 answered this question and they demonstrated that those they have contacted to resolve their technical issues have been effective with 76% acknowledging it. There were 11% of the participants who reported that those they contact have be ineffective.

ICT Communication:

16. Which is the most effective way for ICT to communicate with you? (Please rank from 1-most effective to 8-least effective)

Which is the most effective way for ICT to communicate with you? (Please rank from 1-most effective to 8-least effective)

Response Answer Options Count Email 72% 15% 5% 1% 1% 1% 2% 3% 707 Phone messages/voicemail 13% 34% 21% 13% 5% 4% 4% 7% 663 Web 2% 9% 21% 25% 19% 13% 6% 5% 607 Text messages 12% 24% 23% 13% 8% 6% 5% 9% 653 Campus mail 4% 8% 12% 19% 26% 12% 8% 10% 617 ICT Newsletter 1% 3% 5% 6% 16% 33% 28% 8% 584 Campus Hotline 3% 9% 12% 18% 15% 18% 21% 5% 633 FACT Newsletter 4% 1% 1% 4% 6% 9% 20% 55% 640 Answered question 792 Skipped question 108

Which is the most effective way for ICT to communicate with you? (Please rank from 1-most effective to 8-least effective) 120% 1% 1% 1% 3%4% 100% 4% 9% 4% 12% 3% 12% 6% 9% 2% 8% 18% 80% 5% 15% 20% 13% 12% 18% 55% 24% 6% 16% 21% 60% 23% 19% 9% 33% 13% 26% 5% 40% 21% 28% 8% 72% 34% 25% 8% 12% 10% 20% 6% 8% 9% 21% 19% 13% 5% 5% 15% 13% 6% 7% 0% 5% 1% 1% 1% 2% 3% 5% 4% 1 2 3 4 5 6 4% 7 8 Email Phone messages/voicemail Web Text messages Campus mail ICT Newsletter Campus Hotline FACT Newsletter

Which is the most effective way for ICT to communicate with you? (Please rank from 1- most effective to 8-least effective)

FACT Newsletter 6% ICT Newsletter 9% Campus Hotline 24% Campus mail 24% Web 32% Text messages 59% Phone messages/voicemail 68% Email 92% 0% 20% 40% 60% 80% 100%

The first chart above shows that 72% of the respondents answered that the most effective way for ICT to communicate with them is through email. Phone messages/voicemail was ranked second at 34%, text messaging third at 23% and Web fourth at 25%. The ICT Newsletter, Campus Hotline and FACT Newsletter were ranked the lowest. The second chart above represents the summation of the first three percentage values in the ranking table.

The third chart represents the first three ranking (1-3) average. This chart clearly shows that respondents think that email is the most effective way ICT should communicate with them. Phone messages/voicemail and text 22 messages are ranked second and third. The two lowest ranked forms of communication are the FACT Newsletter at 6% and the ICT Newsletter at 9%

Browser Most Frequently Used:

17. Which browser do you mostly use?

Which browser do you mostly use? Response Answer Options Response Percent Count Chrome 47.4% 380 Firefox 27.3% 219 Internet Explorer 15.4% 123 Safari 6.9% 55 Other (please specify) 3.0% 24 Answered question 801 Skipped question 99

Which browser do you mostly use? 3.0% 6.9% Safari 15.4% Firefox 27.3% Chrome

Internet 47.4% Explorer Other (please specify)

There were 801 respondents who answered this question. Almost half of them, 47%, answered they use Chrome more often than any other browser. Firefox was ranked second at 27.3%, followed by Internet Explorer at 15.4%, and Safari at 6.9%. In addition, 3% of the respondents chose “Other.” Many respondents used the “Other” answer option section to indicate when and why they use Safari, Firefox, and Chrome. Below are comments from the “Other” section. The comments are list of browsers respondents use often. Duplicated comments are not included. Comments are in raw format and may contain typographical errors.

 the various applications on campus require me to use IE, FireFox, and Chrome (all 3) Gets confusing as to which application works on which platform.  Opera  Midori  Safari and Firefox 23

 Chrome for Canvas; IE for regular Internet access and DACC email  I use all of them, depending on the application  Edge  Safari, Firefox, Chrome depending on need  Prefer Google forced to use firefox  OL GREGS BOOT  which one works best with the application I am trying to work with  Opera  Microsoft Edge  Safari at home, Firefox here at NMSU, though I have had some troubles recently and started using Chrome.  both chrome and internet explorer, due to testing requirements by the exam sponsor internet explorer is recommended  Edge  Opera  I use both IE and Firefox depending on the application I'm accessing  Edge  Edge  Midori  Nokia

Personal Computer Usage for Work:

18. If you use your personal computer for work, choose the statements that best describe why you use your personal computer for work. (Check all that apply) If you use your personal computer for work, choose the statements that best describe why you use your personal computer for work. (Check all that apply) Response Response Answer Options Percent Count I do not use my personal computer for work 57.5% 436 I choose to work from home 18.3% 139 Other (please specify) 13.2% 100 My work computer is too slow 7.3% 55 I do not have a work computer 6.2% 47 My work computer is a desktop and I prefer a laptop 5.5% 42 My work computer does not have the software I need 5.4% 41 My computer is too old 4.7% 36 Answered question 758 Skipped question 142

If you use your personal computer for work, choose the statements that best describe why you use your personal computer for work. (Check all that apply)

My computer is too old 4.7% My work computer does not have the software I… 5.4% My work computer is a desktop and I prefer a… 5.5% I do not have a work computer 6.2% My work computer is too slow 7.3% Other (please specify) 13.2% I choose to work from home 18.3% I do not use my personal computer for work 57.5%

0% 20% 40% 60% 80%

This question was used to evaluate why respondents use their personal computer for work. The table above shows that most of the respondents, 57.5%, do not use their personal computer for work. A high number of faculty and staff, 18.3%, use their personal computer because they choose to work from home.

Below are extracts from respondents who provided other reasons why they use their personal computer for work. Comments are in raw form and may contain typographical errors.

 I use my laptop for work when working past working hours, away from the office, and work requires completion.  I can't do Skype on my work computer as well as on my home computer with wireless  I often work in locations outside of my office and need access to my software and files  I only use my personal computer for work when I'm at home.  I only own a laptop, which I carry to school.  As Adjunct Faculty, I only come to campus when I am teaching an in-classroom course.  I teach many distance courses and spend a lot of time in the evenings and on weekends. This is especially important when NMSU cuts back on HVAC.  Rarely use personal computer for work  Occassionally I must work from home or while on vacation. This probably represents a couple of work hours per year.  I simply have a university-owned mac laptop with which I do nearly everything that requires a computer.  If I need to leave the office and go somewhere else on campus, I will use my laptop. That is the only time.  I use my personal computer when I am working from home. "I choose to work from home" seems like a "I always work from home" statement, which is not true for me. For an expanded list, see the raw data in Appendix II.

Privacy and Security:

19. When NMSU collects your electronic personal data, do they provide enough information on how it is used? When NMSU collects your electronic personal data, do they provide enough information on how it is used? Response Response Answer Options Percent Count Yes 43.2% 334 No 56.8% 440 Answered question 774 Skipped question 126

When NMSU collects your electronic personal data, do they provide enough information on how it is used?

Yes 43.2% No 56.8%

Most respondent believe that NMSU does not provide enough information on how their collected personal information is used with 56.8% showing their dissatisfaction. However, 43.2% of the respondents believe that NMSU provides enough information on how their collected personal information is being used.

20. What are your main privacy and security concerns regarding electronic personal data stored by NMSU? (Please explain)

There were 466 respondents who answered this question. Respondent concerns in regards to privacy and security of their personal data stored by NMSU, are summarized in the categories below. There were others who said they don’t have privacy or security concerns on how NMSU uses their collected electronic personal data. Manifest coding procedure was used to get information in the table below

Top Emerging Issues of Privacy Concerns

Codes Frequency Hacking 105 Loss of Personal data 65 Who have access to personal data 45 How are collected personal data Stored 33 How secured are collected personal data 33 How collected personal data are used 29 What personal data is Collected 22 Identity theft 18 Stealing personal data 17 Password 15 Breach 14 Leaking of personal information 9 Selling personal data 9 Username 8 Scamming 7 How are collected personal data shared 6 Virus 6 How long personal data are stored 6 Phishing 5 How are collected personal data handled 4 type of security use outdated or still in use 2 How data are transmitted in cloud and if secure 1 Inappropriate use of leaked information 1 Single user sign-in is very convenient 1 Using Wireless to access financial information 1 Total 456

Below are extracts from the responses. Comments are in raw form which may contain typographical errors.  Incompetence at ICT  lack of a dedicated CISO. this is a critical position and should not be a bolt on activity  Unauthorized, inappropriate, or unethical employer (administrator) access.  We change passwords too often. It's less safe. Try to use two-factor identification.  Working in Anderson Hall, a badge is required to access the building due to DoD regulations. Swiping in and out is a security requirement and not meant to be a timeclock. We have never signed any form acknowledging that swiping of badges could be used as a timeclock. Several employees have been repremanded for not working their 8 hours based on swipe data. The use of this data without employee knowledge is unetiical. Although I was not repremanded in any way, employees have the right to know how they are being monitored. Very dissapointing by the NMSU administration to use that information in that manner. For an expanded list of concerns, see the raw data in Appendix III.

Services Provided on Campus:

21. Have you used any of these services on campus? (Check all that apply)

Have you used any of these services on campus? (Check all that apply) Response Response Answer Options Percent Count my.nmsu.edu 96.3% 721 AggieAir Wireless 72.1% 540 Help Desk (Password reset, technical help, antivirus, etc.) 70.2% 526 learn.nmsu.edu 61.3% 459 Computers in labs 49.0% 367 Printing in the labs (Aggie Print Stations) 19.8% 148 Information TV Screens (digital signage) 17.4% 130 Help in computer labs 13.9% 104 Equipment Rental Program 6.3% 47 Answered question 749 Skipped question 151

Have you used any of these services on campus? (Check all that apply)

Equipment Rental Program 6.3% Help in computer labs 13.9% Information TV Screens (digital signage) 17.4% Printing in the labs (Aggie Print Stations) 19.8% Computers in labs 49.0% learn.nmsu.edu 61.3% Help Desk (Password reset, technical… 70.2% AggieAir Wireless 72.1% my.nmsu.edu 96.3% 0% 20% 40% 60% 80% 100% 120%

Total number of respondent for this question was 749. My.nmsu.edu is the most used services on campus, accounting for 96.3% of the total respondents. Aggie wireless ranked second with 72.1% and the Help Desk accounted for 70.2% of the total respondents. Learn.nmsu.edu was ranked fourth with 61.3% and computers in the lab was at 49%. Information TV Screens, help in computer labs and Equipment Rentals are the lowest in the category.

22. Please rate your satisfaction with each of the following services.

Please rate your satisfaction with each of the following services.

Very Somewhat Somewhat Very Response Answer Options Neutral Dissatisfied Dissatisfied Satisfied Satisfied Count my.nmsu.edu 1% 5% 9% 41% 44% 740 Help Desk (Password reset, 2% 5% 20% 29% 43% 684 technical help, antivirus, etc.) AggieAir Wireless 7% 10% 24% 30% 29% 673 learn.nmsu.edu 2% 3% 28% 32% 35% 632 Computers in labs 1% 5% 42% 26% 26% 601 Help in computer labs 1% 4% 61% 16% 18% 550 Printing in the labs (Aggie Print 2% 4% 62% 15% 17% 529 Stations) Information TV Screens (digital 2% 2% 67% 15% 15% 525 signage) Equipment Rental Program 0% 1% 80% 7% 11% 496 Answered question 754 Skipped question 146

Please rate your satisfaction with each of the following services. 0% Equipment Rental Program 1% 80% 7% 11%

Information TV Screens (digital signage) 2% 67% 15% 15% 2% Printing in the labs (Aggie Print Stations) 4% 62% 15% 17% 2% Help in computer labs 4% 61% 16% 18% 1% Computers in labs 5% 42% 26% 26% 1% learn.nmsu.edu 3% 28% 32% 35% 2% AggieAir Wireless 7% 10% 24% 30% 29% Help Desk (Password reset, technical help, antivirus, 5% 20% 29% 43% etc.) 2% my.nmsu.edu 5%9% 41% 44% 1% 0% 20% 40% 60% 80% 100% 120% Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied

The table above shows respondents rating on services provided by ICT. My.nmsu.edu has the highest rating with 85% of the respondents being satisfied with the services. This is followed by Help Desk services with 72% of the respondents being satisfied with the service. In addition, 59% of the respondents were satisfied with AggieAir wireless services. Respondent were satisfied with Learn.nmsu.edu at 67%. Computers in the lab had 52% of the respondents who were satisfied with the service. However, there were a good number of respondents who choose to remain neutral in answering the question. Printing in the labs, Information TV Screens, and Equipment Rental Program, received the lowest percentage rating by the respondents.

23. Have you used any of the NMSU ICT computing support and technology services? (Check all that apply) Have you used any of the NMSU ICT computing support and technology services? (Check all that apply) Response Answer Options Response Percent Count myNMSU (employees self-service features) 87.4% 617 Help Desk (Password reset, technical help, antivirus, etc.) 67.3% 475 learn.nmsu.edu (Canvas) 58.2% 411 Campus data network (wireless) 43.2% 305 ICT telecommunications services (phone services) 39.5% 279 Central Reporting System (Cognos, ePrint) 37.8% 267 ICT help pages (ict.nmsu.edu) 37.3% 263 ICT software offerings 36.1% 255 Campus data network (wired) 34.4% 243 Computer equipment in classrooms 33.1% 234 Virtual Private Network-VPN (vpn.nmsu.edu) 30.7% 217 Human Resource System-Overall 24.6% 174 Student computer labs 21.7% 153 SPAM filtering 21.7% 153 Finance System-Overall 21.2% 150 Student System-Overall 20.0% 141 ICT PC/Apple maintenance (work orders) 12.0% 85 ICT computer sales 5.7% 40 Answered question 706 Skipped question 194

Have you used any of the NMSU ICT computing support and technology services? (Check all that apply)

ICT computer sales 5.7% ICT PC/Apple maintenance (work orders) 12.0% Student System-Overall 20.0% Finance System-Overall 21.2% SPAM filtering 21.7% Student computer labs 21.7% Human Resource System-Overall 24.6% Virtual Private Network-VPN (vpn.nmsu.edu) 30.7% Computer equipment in classrooms 33.1% Campus data network (wired) 34.4% ICT software offerings 36.1% ICT help pages (ict.nmsu.edu) 37.3% Central Reporting System (Cognos, ePrint) 37.8% ICT telecommunications services (phone services) 39.5% Campus data network (wireless) 43.2% learn.nmsu.edu (Canvas) 58.2% Help Desk (Password reset, technical help, antivirus, etc.) 67.3% myNMSU (employees self-service features) 87.4% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

The table above shows that most respondents frequently use myNMSU, the Help Desk and learn.nmsu.edu with their responses accounting for well over 55% each. Other services like student computer labs, SPAM filtering, Finance System-Overall, Student System-Overall, ICT PC/Apple maintenance (work orders), and ICT computer sales did not receive a high response rate for use frequency.

24. Please rate your satisfaction with NMSU ICT's computing support and technology services.

Please rate your satisfaction with NMSU ICT's computing support and technology services. Very Somewhat Somewhat Very Rating Response Answer Options Neutral Dissatisfied Dissatisfied Satisfied Satisfied Average Count myNMSU (employees self-service features) 1% 5% 16% 41% 37% 4.08 671 Help Desk (Password reset, technical help, 3% 6% 23% 31% 37% 3.94 639 antivirus, etc.) learn.nmsu.edu (Canvas) 2% 4% 30% 34% 30% 3.86 579 Central Reporting System (Cognos, ePrint) 2% 9% 50% 23% 16% 3.43 571 Campus data network (wireless) 4% 11% 35% 28% 22% 3.53 562 ICT telecommunications services (phone 2% 5% 41% 26% 26% 3.69 559 services) ICT help pages (ict.nmsu.edu) 3% 8% 47% 27% 15% 3.43 550 Computer equipment in classrooms 2% 9% 46% 26% 17% 3.48 550 Campus data network (wired) 1% 4% 43% 23% 29% 3.76 549 ICT software offerings 1% 4% 51% 24% 20% 3.57 544 Virtual Private Network-VPN (vpn.nmsu.edu) 3% 4% 58% 15% 21% 3.48 533 SPAM filtering 2% 7% 52% 24% 17% 3.47 526 Finance System-Overall 2% 4% 62% 18% 13% 3.34 523 Human Resource System-Overall 1% 6% 61% 19% 12% 3.35 519 Student System-Overall 1% 4% 62% 20% 14% 3.43 510 Student computer labs 1% 3% 59% 17% 20% 3.52 503 ICT PC/Apple maintenance (work orders) 2% 3% 72% 10% 14% 3.30 484 ICT computer sales 1% 3% 80% 6% 10% 3.19 472 Answered question 718 Skipped question 182

The top three services faculty and staff are most satisfied with are myNMSU, Help Desk, and learn.nmsu.edu. The respondents were also satisfied with ICT telecommunications services at 54%, campus data network (wired) at 52%, campus data network (wireless) at 50%, ICT software offerings at 44%, and computer equipment in classrooms at 33%.

Instructor Computer Station Usage:

25. How frequently do you use the instructor computer station (computer, document camera, projector, inputs to use your laptops) when teaching your classes or presenting at meetings? How frequently do you use the instructor computer station (computer, document camera, projector, inputs to use your laptops) when teaching your classes or presenting at meetings?

Answer Very Response Always Occasionally Rarely Never Options frequently Count 136 117 122 80 259 714 Answered question 714 Skipped question 186 32

Most of the respondents reported that they do use instructor’s computer station. On average, we could conclude that there were more instructors who uses the computer station compared to those who reported never.

Technology and Student Learning:

26. Do you think NMSU is using the best technology to improve the way students are learning? Do you think NMSU is using the best technology to improve the way students are learning? Response Response Answer Options Percent Count Yes 32.0% 241 No 22.6% 170 Don’t know 45.4% 342 If No, provide a suggestion 135 Answered question 753 Skipped question 147

Do you think NMSU is using the best technology to improve the way students are learning?

Yes 32.0% 45.4% No Don’t know

22.6%

Most comments provided in the “if No, provide a suggestion” section, referenced NMSU running on outdated technology and equipment. Most of the respondents want upgrades in the classrooms and labs. They also commented on the type of computers in use. Other suggested comments included, that they want instructors to be trained on how to use most of the technology in classrooms.

Below are extracts from comments provided by respondents related to improving NMSU’s technology and enhancing learning through the use of latest technologies. Comments are in raw format and might contain typographical error.

 The computers in the smart rooms need to be updated more often. I think overall, it's pretty good and would rather rate this question than say yes or no. It would be great to have computer monitors where you could draw on them and it would project onto the screen. Something more interactive.  Need a better degree mapping system and smart registration system (ability to track classes that are filling up and provide options)  Not aware if we are using cutting edge technology or not. I wold hope we'd be using the most up to date technology, that is reasonably priced, easy to use, and easily accessible by our students.  I believe Zoom is far superior to Adobe Connect or Skype for web conferencing and also for use in Canvas during online or hybrid/blended courses.  Additionally, we need more training and awareness to help faculty make the best use of technology.  I think the current system is too labor-intensive. I have encountered numerous computers that were either very much out of date or hacked.  All of the classroom computers and portable laptop carts are out of date and incredibly slow.  Students are not trained on how to send email from their NMSU email accounts. Likewise with forwarding their NMSU email to their everyday mail. There is no easy way to collect student numbers to send text from Canvas. Students like to get short MEANINGFUL text messages about their classes but we don't exploit that.  "1. The DE classroom in TB 304 should have instructions clearly labeled for instructors to know how to use everything. It should also have a ""help line"" phone number, so that if there is an emergency, they know exactly who to call.  2. I find that Canvas requires too many clicks, so that I don't make use of it in real time in the classroom for videos or presentations, even though that's the natural place to deposit all of that material. Logging in, navigating to the right file location, and opening and downloading a PPT presentation can waste time in class.  3. I need to be able to draw easily all over my PPT presentations so that they ""come alive"" with colors. We have one smart board in our building (TB 304). I teach mainly in TB 204 because the table arrangement is so good. As a result, I scribble all over the chalkboard and I'm sure students get more than a little confused.  4. I saw an arrangement of 4 smart boards in a classroom at Arrowhead Park (high school). My guess is that what you ""draw"" on one, appears on the other 3, so that students can do group work easily facing any direction and can still follow a short lecture or comment on the smart board.  5. I know that ""technology"" doesn't sound like it has anything to do with furniture, but we need tables and desks with wheels. We broke about 4 tables this semester in TB 204 moving them around. Group sizes and table formations change during the semester, but we cannot easily re-arrange the classroom."  I am working on building a Maker Lab with current technology tools. Our labs are old  still quite a few old computers around that crash. Also, chalkboards are messy and outdated  We do a good deal of courses online. Please get a campus license for Zoom. Adobe Connect is too difficult to use for our students. It has many glitches that make it hard for students. Zoom we use effortlessly and it works well for us.  I think everything that is at NMSU is about 5 years behind other schools. That and the maintenance required to keep the computers and software up to date is not up to par.

For an expanded list, see the raw data in Appendix IV.

Software and Technology Requests:

27. Which software are you currently using or would like to use that NMSU does not offer? This question was used to evaluate the type of software respondents are using or want to be introduced. There were 238 people who answered this question. Respondents reported that they want both application and system software to meet their academic needs. NMSU ICT already have licensing for some of these software and they can be received free at the Help Desk Below are lists of software requested for by the respondents. Comments are in raw format and may contain typographical errors.

 Travel reimbursement  CasewareeLearning Authoring suite such as  Procurement and A/P System Storyline or Camtasiaplagiarism checker  Encumbrances to eliminate need for shadow such as TurnItIn Dropbox system  Google Apps  MaxCDQ  Adobe Cloud would like some type of  Envivo messenger service  SPSS  Mathtype  Respondus  accounting software  Windows  endnote referencing  Adobe suite  Qualtrics  Adobe PDF writer is not offered to Adjunct  Simulink license for research faculty Matlab  Banner  SAS  Cognos  CAD  Guide on the Side  Distance Meeting Software  mudbox Rhino  SoftChalk  popplet  Respondez Turn It In - integrated into  Better wireless internet Canvas Updated Java (for Banner)  VPN  Micosoft Office  Various web browsers For an expanded list, see the raw data in Appendix V.

28. What technological service(s) do you think should be brought to campus? There were 183 respondents for this question and they have various innovative suggestion to make NMSU live at the pace of other schools. A respondent suggested this  “Hubs for students to interact with researchers, scientific, and business communities in New Mexico.”  Another respondent suggested “new technologies like 3 d printers and Virtual reality.”  A respondent suggested that there should be “monitored testing software for online classes.” Some want more WEPA stations around the campus. In addition, they want “Total campus WiFi overlay (indoor and outdoor).” They want better technology to be able to achieve their academic goals and want faculty and staff to be trained to use technology. For an expanded list, see the raw data in Appendix VI.

29. What technological service(s) do you think should be eliminated on campus? A total of 107 respondents answered and 793 respondents skipped this question. Their responses indicate that faculty and staff want improved technological service in the areas of: printing, software licensing, faxing, training, and equipment repair services. In the question, there were five lines provided to the respondents for up to five comments. Of particular note, one respondent said, “If ICT is going to continue to charge departments for services then EVERY department (including Pres office) should be charged as well. Be fair and equitable Stop charging for ICT services, you are killing ICT and departments Phone service charges, they are greatly hurting departments.” This comment was representative of many comments made about how ICT charges departments for services.

For an expanded list, see the raw data in Appendix VII.

Experience and Improvements with NMSU ICT:

30. Is there anything we didn't ask about your experience with NMSU ICT services that you would like to share with us? Is there anything we didn't ask about your experience with NMSU ICT services that you would like to share with us? Response Answer Options Count 172 Answered question 172 Skipped question 728

This question was used to evaluate suggestions respondents might have that was not asked in the survey. There were 172 responses provided and 728 respondents who skipped this question. Of the 172 respondents, 35.5% provided an answer that did not indicate they had a suggestion. There were numerous respondents that complained about ICT’s services and some that praised them. Some of the suggestions that were given by the respondents can be categorized in following statements:  Improving instructors teaching equipment.  A good directory to know who to contact with in-depth ICT issues  Connectivity issues with Wifi (e.g., AggieAir, WAP2)  Online students suggesting to change from Adobe Connect for their online classes to Zoom.  Adobe licensing subscription should be one-time thing.  Problems with Canvas, Digital Measures, and WEAVE  After-hours technology support Below are extracts from the comments. The comments are in raw text and may contain typographical errors.  “Although it is not the fault of ICT, NMSU is 20 years behind in the computing and software capacity they offer students, staff and faculty”  Another pointed out  “I put this above but the fact that ICT is a cost center or charges for services is WRONG. It is a system that is not working and compels Academic Depts. to not use ICT thus our systems can get hacked into, we get viruses we can't fix, and we have computers that are not working as well as they should. If you

have a service at a university, it should be a SERVICE. This will ultimately be the end of ICT as well. As budgets are cut departments will use ICT even less”  “Currently, ICT is convoluted and operates more as a "for profit" business rather than as a service organization within the University”

For an expanded list, see the raw data in Appendix VIII.

31. Please provide us with any comments you feel will help us improve technology services for Faculty/Staff. (Please describe)

There were 171 respondents who answered the question. Of those respondents who provided an answer, 15.8% did not comment on how technologies can be improved for faculty/staff on campus. Others provided useful feedback. Some of the respondents reported having concern being hacked. There were comments showing respondents dissatisfaction with the help desk not returning or picking up calls. The respondents wants a quicker response rate when work orders are sent in for a computer to be checked. Respondents commented on that there should be ICT personnel on call during the weekends. There were comments about the Wifi. For example, comments describing how ICT department should be restructured, was noted repeatedly. Below are extracts from the 171 comments. Comments are in raw form and may contain typographical errors.

 We need the Chancellor to be aware first hand the IT needs of the University, including the branch campuses. To do this the CIO needs to have a seat at the table with the Chancellor. The CIO needs to be directly under the Chancellor. IT needs to be centralized to be made more efficient otherwise you will have to financially support a wide variety of technologies to fit everybody's favorite IT tools. We need to allow IT infrastructure to be more flexible, and allow it to be used where it is most needed. Under a budget constraint this is the most effective way utilize it."

 “I am afraid this is again one of these surveys for which the outcome has already been determined. I can't tell you how frustrating it is when administration asks for your input and opinion but the decision as to how to change something has already been made. Anyhow, that being said, we have an outstanding College wide IT support system paid by the College that is highly effective and rapidly responsive. Why does it need to be changed/ When computer problems arise they are always urgent and need to be addressed immediately, not in 24 hours or a week or two. That is how work comes to a grinding halt. Not all IT tech support is equal. Again, if it ain't broken don't fix it”.

 The students, particularly the students at DACC need to know more about the computer rental program. It is an uphill battle for Faculty to make sure that they have access to the technology they need and the rental program could help them out so much. It's something none of our students know about though, which is a shame and really puts them at a disadvantage.

 Problem with the Wireless network

 Help Desk DOES NOT return phone calls.

 keep ACES IT in the college and not combined.

 PLEASE ...... PLEASE Create an archives site for all nmsu web sites: i.e. archieves.nmsu.edu, 37

 Bring back the one-stop shop for everybody: faculty, staff, and students.

 An overall evaluation/inventory of software used across campus and limit users ability to add unauthorized software on university computers could assist in improving the overall system. Established protocol training, to assist in managing technology.

For an expanded list, see the raw data in Appendix IX.

Appendix

Appendix I: Question 14: When you experience technical problems, who do you contact for help? (Check all that apply). Comments are in raw form and may contain typographical errors. Comments have not been altered or edited. Comments including “N/A,” “none” or “I don’t know” have been removed during analysis.  Our department cannot afford an IT technical problems i encounter rarely get professional, so we rely on graduate students really solved. I just learn how to work who have technical experience. around them. This is my experience within  ACES IT provider for Cooperative my department and in classrooms around Extension Service campus.  ABQ Center IT Director Michael Vaughn  ACES IT  I often sort out a problem on my own  FSA Tech (BFHRTECH)  FSA  I don't use it  The receptionist at the Hatch Branch. She  We have our own IT Department - We are knows everything about that building. not student based  Spouse  I don't utilize this technology, so I don't have  other staff a need to contact anyone.  OL GREG  Not Applicable because I am not in a  Who ever is nearby when the problem classroom occurs  College of ACES technology Group  anyone I can find  I troubleshoot on my own first. My previous  No problems to contact anyone occupation was Librarian/ IT specialist. If a  I solve it myself password is required, I have to fill out a  departmental IT ticket and wait.  FSA  Fix it myself  ACES IT  Colleagues  ACES IT Professional staff-They are  DACC computer support great!!!  Ag IT  IT Support at NMSU Grants  I have been informed that I must report it to  Myself my department head and so I do so.  there's no one to help me.  ACES IT  College IT professional (department does  I troubleshoot the problem myself and not have IT professionals) generally fix it.  FSA  College IT Professional  FSA, sadly  I try to work it out because IT requires providing an index number before problems  FSA can be addressed by them.  University Advancement IT Department  Division Head or Administrative Assistant  Aces it  I never have contacted anyone about  FSA technical issues  ACES IT Staff  Go to backup and call it latter.  never can find anybody  FSA  I've never been able to get through to IT.  IT Help Desk  NMDA IT  I would ask a co-worker for help.  Division Suppport  I work at the ICT Help Desk, we assist  No one. Any help that I ever have sought is individuals with the issues they encounter. usually a day late and a dollar short. The  FSA 39

 FSA technical support  PC Support for DACC  Try to solve it; if I cannot solve it, I ask the  College IT professional system administrator.  Our lord and savior Cthulu  NA  Anderson Hall IT  College IT staff  DON RHEAY AND CARLOS ARE  Department or I don't even bother telling GREAT, GREAT, GREAT anyone since I feel like the problem will get  none I have to fix the issue because I am IT ignored anyway.  myself  Workstudy who work in dept office  technology person in Albuquerque  Other non-IT departmental staff

Appendix II: Question 18: If you use your personal computer for work, choose the statements that best describe why you use your personal computer for work. (Check all that apply). Comments are in raw form and may contain typographical errors. Comments have not been altered or edited. Comments including “N/A,” “none” or “I don’t know” have been removed during analysis.

 When I'm at home, I use my "work" laptop. When I'm in the office, I use my office desktop computer.

 I prefer to work at my office because the lighting is better than at my home. I cannot work at all in my classroom because the networked computer system at DACC is slow, slow, slow.

 I access powerpoint from my laptop for lecturing; I do not like using classroom PCs--too slow

 I try not to use it but because I have too much to do and am often confronted with having to get stuff done while I am sick or not at work, I sometimes have to.

 sometimes I use my home laptop to prepare materials for teaching

 I do not have a work computer

 I use my cpu from home only when I need to get tasks done.

 I work both at ABQ Center and at home - where I am usually most effective due to physical location issues.

 When I am in my office, I use my desktop office. When I am working at home, I use my laptop. My work computer is more up to date than my laptop.

 I use my personal laptop if I am away and need to check my work email.

 I only check my nmsu emails from home and respond as necessary.

 Remote in on occasion to complete tasks

 I'm part time, so I'm not on campus.

 I am part time so at college I use the class computer(s) and at home I use my personal computer.

 Complete work tasks

 At this time, I do not have a personal computer and/or laptop.

 NOOOOO

 If I could bring in my personal desktop I would use that...My work computer is SUPER slow.

 K

 I use my personal laptop, when away from campus. I do not have a work laptop.

 I don't like my work computer's OS

 I'm adjunct and the office areas for adjuncts have very slow computers that struggle to boot up or deal with multiple tabs.

 I work primarily on campus, but also work from home.

 I use it to remote into work from home.

 I have one laptop that I purchased using NMSU funds. I use it for everything.

 Rarely, I will do a bit of office work from home (respond to emails, edit something, etc.).

 I only use my personal phone to check/respond to email.

 na

 I am adjunct so I do almost everything from home.

 To meet project deadlines.

 I use my office computer for work when I am at work (about 9 hours/day) and my personal computer when I am at home (about 2 hours/day).

 don't have a personal computer therefore do not use personal computer for work.

 At night and weekends I use my personal computer for work. I will bring my personal iPad to work in case my work computer goes down

 I use my own iPad because it's portable and I use it to check email and do other things when I'm not at my desk. Yes, I bought my own iPad for work.

 I have an iPad issued to me as I travel a lot. When the Internet is down I access the iPad

 I only use my personal computer for work when I'm out sick or on annual leave.

 When grading, my home environment is more conducive to productivity. My work/office suite is very loud.

 Only if I've left my work laptop at work, and I need to do something work related in the evening or on the weekend that I did not anticipate.

 my home computer has double screens

 For online work, I use whichever device I have handy when an issue arises, work or personal.

 i only use my personal desktop when i am sick and can remote in from home

 Actually my computer works very well for a 4 year old laptop

 check e-mail from laptop, don't have to login in

 Check my work email first thing in the morning.

 I am able to access certain programs and aps from my home computer if necessary.

 My work laptop is heavy and large, so sometimes I chose to use my personal computer.

 I am more comfortable working on my personal computer when dealing with photographs

 When I need to use software to access a meeting/webinar

 I use personal devices when I am away from my office or my home office, such as in meetings.

 I teach online out of state.

 Adjunct faculty - I have a fulltime job

 Prefer Mac, have PC at work.

 All of my important files are located on my laptop computer.

 I work at different campuses

 Work computer is not supplied

 travel

 I enjoy using my computer at work

 There are times I need to use a laptop outside of the office.

 My laptop does not work on campus, something with the wireless driver I think.

 I prefer to do work in different locations and/or need to do so when traveling.

 Choose to work in other places (not just home)

 I login from home before leaving on annual leave to make sure before I leave there is nothing important that I have to forward to someone to complete since most places I go we have no internet.

 when i work from home i use my personal computer or phone

 my personal computer is great.

 I use my personal laptop when I am traveling.

 only use it when at home; otherwise use work computer

 I dislike the keyboard on my work computer.

 finish work at home from the day

 I only have 1 work computer

 I use my personal computer to remote into my workstation in order to work when I'm away from the office

 To test and evaluate technology without expending NMSU funds (which aren't available).

 remote into laptop at work from home laptop so as not to take work laptop home daily

 I need to remote in to campus sometimes to work during off-hours.

 work on project over the weekend....without interruptions

 The only time I use my home computer is when my work computer is not working properly (it recently crashed).

 Work computer works fine. No issues

 I sometimes need to write on-screen/directly into the computer (OneNote)... the school computer does not have this capability.

 I check e-mail with my personal computer, but I don't usually work on it.

 I use my home desktop and laptop for teaching I am a part time instructor

 I don't own a personal computer, other than my smartphone. If I did, I would probably use it occasionally to access email from home during non-business hours.

 I use my personal computer for work when at home otherwise I use my work computer.

 when I travel which is fairly often

 I use work computer when I'm on campus; at home I log in via my personal laptop.

 Nokia

 I usually use both my personal computer (Mac laptop) in tandem with my Mac desktop in my cubicle provided by my dept.

 I use both

 I prefer to teach from a laptop

Appendix III: Question 20: What are your main privacy and security concerns regarding electronic personal data stored by NMSU? (Please explain). Comments are in raw form and may contain typographical errors. Comments have not been altered or edited. Comments including “N/A,” “none” or “I don’t know” have been removed during analysis.

 Is the information being shared outside the University?

 Security of the storage and access systems.

 I suspect that I trust that NMSU will maintain the privacy of the information. However, it seems likely that the data is sold off to data vendors on occasion.

 When I receive requests from foreign banks, stripe, and other solicitations that pose as legitimate but are trying to steal my passwords or disrupt my computer with a virus.

 I am concerned about the requirement to use computers for online learning, say, with the inevitable risk associated with open browsers.

 We change passwords too often. It's less safe. Try to use two-factor identification.

 How long the information is stored and who can access the information and for how long they can gain access to it.

 Not just NMSU, but in general, if someone wants it, they will get it.

 I don't really have any concerns.

 private information being leaked 44

 None - more concerned about outside parties like Blue Cross Blue Shield.

 Working in Anderson Hall, a badge is required to access the building due to DoD regulations. Swiping in and out is a security requirement and not meant to be a timeclock. We have never signed any form acknowledging that swiping of badges could be used as a timeclock. Several employees have been repremanded for not working their 8 hours based on swipe data. The use of this data without employee knowledge is unetiical. Although I was not repremanded in any way, employees have the right to know how they are being monitored. Very dissapointing by the NMSU administration to use that information in that manner.

 I'm trusting that NMSU holds highest security of any other org.

 practices.

 just the fact that they get hacked and my personal data would be accessible

 what are they monitoring?

 I didn't even know NMSU was collecting my electronic data usage statistics... interesting though...

 None - I have nothing to hide. On the other hand, I hope that your computer system protects my personal information from hackers (which I know it hasn't fully done in the past).

 Unauthorized, inappropriate, or unethical employer (administrator) access.

 That NMSU will not do enough to adequately protect this information.

 None really. Other than my employee file, I don't think anything personal is at NMSU.

 I didn't know personal data was being collected!! What is the purpose of this collection??

 Not providing personal and professional information

 "is there a yearly report?

 Don't know who uses it, how it is used, and where it is located. Not sure what is stored in the "cloud".

 I did not know that NMSU stores personal data.

 At present, I do not have any privacy or security concerns. Thank you!

 Don't know what they have or how they use and secure it.

 That there are not enough data security personnel on staff at NMSU to adequately ensure data is protected. NMSU needs to invest in data security area.

 Your last question, I am not sure what data nmsu collects?

 I feel reasonably satisfied with the level of security provided by ICT

 A strong firewall, access to NMSU computer information contains a lot of personal information

 My biggest concern would be an information leak to a non NMSU party

 Insufficient training/knowledge/protocols on the part of personnel across campus who handle sensitive information

 Capture/use of data for purposes beyond what data were submitted for"

 PII must be encrypted!

 I didn't realize they stored electronic personal data!

 I didn't realize that NMSU collected my personal data.

 How long will my personal data be stored by NMSU after I retire? What happens to it?

 Incompetence at ICT

 lack of a dedicated CISO. this is a critical position and should not be a bolt on activity.

 I worry that some of my information will be available to other people when I use computers in computer labs on campus.

 My main concern is that I, myself, do not pay much attention to privacy and security due to time restrictions in my work.

 "What do they need it for?

 Also, almost nothing NMSU does matches their written policy. Things are just randomly done based on someones idea."

 My main privacy concern is that NMSU does not have a secure server to store human subject data collected for research.

 If nmsu has my personal data that data should be viewable by me.

 I'm more worried about student trying to look at my information than the college itself.

 Ability to adhere to the data collection policy and data warehousing requirements.

 Looking through my files would be ok (for me). Please ensure there are ways for me to know which

 Inadequate persistence of privacy settings. Several times, I have flagged my personal address and telephone information to not be published in the phonebook, only to discover later that the flags were

 I did not realize that personal data was being stored by NMSU...

 Attempt to break-in to my account has happened this semester at least 3 times.

 I have no qualms about the university using my data to improve services or learn more about users. I want to know when they're using it and why. Right now, in terms of Question 19, I just don't know what they're collecting.

 "Anderson hall is a secure building who requires badges for access to the building. It was never supposed to be used to monitor individuals movements within the building or serve a work timestamp. I know this data, along with outlook calendar data has recently been used to monitor individuals.

 Although I could care less if anyone tracks my activities, the use of this data without employees knowledge is unethical and discraceful."

 security compliance

Appendix IV: Question 26: Do you think NMSU is using the best technology to improve the way students are learning? Comments are in raw form and may contain typographical errors. Comments have not been altered or edited. Comments including “N/A,” “none” or “I don’t know” have been removed during analysis.

 "1. The DE classroom in TB 304 should have instructions clearly labeled for instructors to know how to use everything. It should also have a ""help line"" phone number, so that if there is an emergency, they know exactly who to call.

 I find that Canvas requires too many clicks, so that I don't make use of it in real time in the classroom for videos or presentations, even though that's the natural place to deposit all of that material. Logging in, navigating to the right file location, and opening and downloading a PPT presentation can waste time in class.

 I need to be able to draw easily all over my PPT presentations so that they ""come alive"" with colors. We have one smart board in our building (TB 304). I teach mainly in TB 204 because the table arrangement is so good. As a result, I scribble all over the chalkboard and I'm sure students get more than a little confused.

 I saw an arrangement of 4 smart boards in a classroom at Arrowhead Park (high school). My guess is that what you ""draw"" on one, appears on the other 3, so that students can do group work easily facing any direction and can still follow a short lecture or comment on the smart board.

 I know that ""technology"" doesn't sound like it has anything to do with furniture, but we need tables and desks with wheels. We broke about 4 tables this semester in TB 204 moving them around. Group sizes and table formations change during the semester, but we cannot easily re-arrange the classroom."

 I am working on building a Maker Lab with current technology tools. Our labs are old

 still quite a few old computers around that crash. Also, chalkboards are messy and outdated.

 Students are not trained on how to send email from their NMSU email accounts. Likewise with forwarding their NMSU email to their everyday mail. Their is no easy way to collect student numbers to send text from Canvas. Students like to get short MEANINGFUL text messages about their classes but we don't exploit that.

 There is no campus wide virtual computing capacity. I feel we are in the minority of Univeraities in the regard. We should provide vrtual computing capacity to students, staff and faculty. We should also provide distance meeting capabilities in our current distance platform.

 I think the current system is too labor-intensive. I have encountered numerous computers that were either very much out of date or hacked.

 Could use more Integrated Learning Classrooms. I know they are CRAZY expensive but they don't all have to be as fancy as the one in Hardman-Jacobs.

 I would like to see new cable and access for housing students to watch on all their devices from anywhere

 Not enough money investment for IT and e-learning

 NMSU is way behind K12 schools in integrating technology into the classroom. Since faculty cannot rely on ALL students having access to technology, it makes it hard to integrate it into the classroom. We need more smart classrooms, classroom sets of technology and portable labs. Additionally, we need more training and awareness to help faculty make the best use of technology.

 I always need updated cords in the classroom, we need more options to charge our electronics on campus. It would also be nice to have access to wifi when outside of a building.

 Instructor computer station has frequently technical problems. In theory the options are good, but the "switchboard" fails often. Also the station is used quite differently by instructors. Cables tend to be too short which results in frequently unplugged cable connections. It is a pain we have to call the ICT technical help to fix something as simple as that, especially as this problems occurs at the beginning of class time and hinders teaching as planned.

 All of the classroom computers and portable laptop carts are out of date and incredibly slow.

 The best that we can afford during this difficult time.

 "Offer technology/social media training to faculty. A lot of faculty has issues utilizing current technology.

 Example: they often don't know how Canvas works and cannot fully use all of Canvas' functionalities.

 Home made instructional movies lack quality. "

 NMSU must embrace technology as the medium for all teaching and communications, the rest of the world is!

 Instructor stations need major upgrades

 At DACC the computer classrooms run very slow. I've reported problems accessing CHROME several times but no one responds to fix it. I use Firefox as the default, but I don't want to be put in a position to have to access Canvas w/ Explorer. The students and I cannot get Chrome access at all -- it comes up encrypted or something. If an instructor reports a problem, it needs to be fixed and if not, the IT people should explain why it is not being fixed.

 Smart boards would be nice. Also a clicker to click through presentations is helpful.

 needs to be more interactive

 I would like to see classrooms invest in clickers for immediate student feedback or programs that use both clickers and smartphones (not every student has a smartphone)

 Need a better degree mapping system and smart registration system (ability to track classes that are filling up and provide options)

 Just need updating

 Not aware if we are using cutting edge technology or not. I wold hope we'd be using the most up to date technology, that is reasonably priced, easy to use, and easily accessible by our students.

 Technology is good at telling students WHAT the correct answer is. It is not nearly as good as human help in helping them see WHY their answer was not correct

 We do a good deal of courses online. Please get a campus license for Zoom. Adobe Connect is too difficult to use for our students. It has many glitches that make it hard for students. Zoom we use effortlessly and it works well for us.

 update technology - ict distance

 It would be much better if we can install software ourselves

 The university uses an old way of allowing the students to use buildings, lock, and key. I've been at other institutions where there have been card systems implemented that allow students in the specific buildings at specific times to foster the ability to learn at the schedule of the students. This would be a more student-focused approach to the utilization of our campus.

 Much of the equipment on my campus is very outdated and slow

 The public schools have interactive boards and projection devices that are sorely lacking at the university level. We have bowling alley technology for an IHE.

 I believe Zoom is far superior to Adobe Connect or Skype for web conferencing and also for use in Canvas during online or hybrid/blended courses.

 "The document cameras in O'Donnell Hall is on the desk but it is close to the wall and so when presenting I feel that I am removed from the students. Also the monitor also gets in the way. Ideally, it would be on a cart so that I can place it in the middle of the room while still facing the students. I realize that there are security concerns that these may be stolen. But in terms of use that would be the best.

 Also, I am not sure if I will have a chance in the next questions, but O'donnell Hall is not set up well for skyping with our international and domestic students who are in other countries and states. Here is what happens. We have a conference room with a beautiful large screen. To set up the camera for the student to see the doctoral committee, we have to set up a tripod on the conference table connected by an overhead wire. This seems a bit makeshift and not the state of the art."

 We should have a single log-in for a campus-wide U-drive, and it should be easy to access from off campus. I don't know why we don't have this - other institutions of our size have had this technology for decades. Literally decades.

 Don't have one, but it needs to be more interactive.

 I would like more training on how to use all of the technology in the classrooms. Last year, training was only in the summer when I was out of state. We need to have that training throughout the year.

 I have used Web CT, Blackboard, and Canvas. Canvas is the very best. Please keep it!

 need tablets in classroom and required

 I think everything that is at NMSU is about 5 years behind other schools. That and the maintenance required to keep the computers and software up to date is not up to par.

 Better projectors, better high speed internet, and better screen/light positions. Also, get chalk board away from technology!

 At the community college, AggieAirWireless doesn't exist therefore it isn't an option and the wi-fi the community college offers isn't the best. I would like to see better wifi services offered or more wi-fi spots added especially in the older building that have thick walls.

 Due to lack of funding, and politics, bad Management structuring, NMSU is not able to provide the best technology for student learning.

 I think there's no way for NMSU to use the best because we have neither the budget nor the resources to support improved technology use. NMSU is doing the best it's able to do currently, and that's pretty darn good, but technology deserves a substantial uptick in funding for sure.

 Internet too slow. Software outdated. Community campuses have to pay extra for additional software.

 Most of the computers are out dated in the class rooms

 Increase the number of IP addresses inside the University's range. Using a commercial pool that is not within the university for purposes of licensing electronic resources limits our students ability to access needed information while on campus.

 Some computer labs for statistics and GIS are out of date and not sufficient.

 Technology is a distraction from learning more often than a support. More professional development is needed for faculty to create learning communities characterized by intimacy and trust that only use technology when it is a clear advantage. A huge part of expenditures on technology purchases and maintenance, is wasted.

 I think technology needs to be geared towards mobile devices. Making canvas easier to access through phones and tablets. Students use their phones as computers and the university needs to accommodate to that.

 We don't use but a small portion of the classroom tech. I'd rather have stuff that works than stuff I can't figure out how to use.

 The computer projectors in the classrooms appear to have poor resolution and need to be updated.

 There are quite a few faculty at the 12 AG Science Centers who could be doing on-line teaching with better facilities.

 classroom technology is somewhat outdated.

 I think more classes should be taught using tablets for books. I also think that homework should be required to be turned in using PDF's instead of printing. The continual use of trees for homework assignments and reports and research papers needs to stop.

 I think we could do a better job of utilizing programs/ software/ others that speak to each other better. To ensure the student experience is more seamless.

 "Hard to know if it is the best with the continual changes in technology”

 I believe having Canvas should be enough to take a course, without having to pay for a link to another website for each course taken online. It gets too expensive, on top of books and tuition.

 at least as much can be afforded

 I don't think technology helps with learning at all. I am a total Luddite.

 I think it is good, perhaps fine, but not the best.

 To many rooms with sporadic wireless connectivity and antiquated computer systems. Instead of the _Service_ ICT should provide, it attempts to be operated as a "business" within the University

 Much of the technology is outdated. Newer technology such as Aquos Boards is much more efficient. 51

 Canvas, Digital Measures, and WEAVE are all garbage. Canvas gets worse every year. Instructure has refused to address basic issues and simple requests for years. All this expensive proprietary software is a waste of money.

 Not sure, but the equipment in our EMS classrooms, seems to work fine. When I do have a problem, someone comes from IT to solve it.

 There are easier, more common systems that could be used. In addition, the human angle is the hardest one to overcome. It would be helpful to have more support for those resources.

 The lack of classroom technology support definitely decreases opportunities for our students to learn. Students can not learn if faculty have constant problems with classroom equipment and can never manage to get someone to address the problem.

 Many computers are old, outdated, and inoperable.

 I work for a university in Florida in 2003-2007 and they were way ahead of 2017 NMSU classroom technology. Smart boards in the classrooms that were able to be used as realtime distance learning classrooms. Also all lectures were recorded and saved onto a server that the students could access and download the lectures. All of this was accomplished without an ICT person being present. The system very seldom needed ICT help to get it back up and running. With the Smart board a variety of programs could be opened and used in the lecture and you could annotate in different colors. NMSU is very limited in this regard.

 I think NMSU is geared towards the "OUT OF HIGH SCHOOL" student. The offerings for ADULT COLLEGE (married, kids, full/part time jobs) is virtually non-existent. Seems weekend/night and online class offerings are minimal at best. Easier to take an online course as an adult student anywhere but at NMSU.

 There are still times when wi-fi is not available, so the network is stretched beyond its capacity. They need to work on infrastructure before adding too many other things that they don't support well.

 As far as I can tell, with the limited I have on computers and technology, NMSU is doing a good job.

 Not even sure what this survey is really about, Las Cruces is not a really effective communicator when it comes to things like this.

 more updated system

 They could update equipment and use Ipads

 DACC is making good progress with the implementation of Apple TV and mobile technology, but more is needed.

 Instructor Computer Stations often time don't even have HDMI inputs.

 More iPads in classroom and iPad stations.

 No smart boards, lots of other newer technologies that can facilitate learning and effective use of the faculty time are not in use.

 Drop Microsoft connection. Allow system level VPN (rather than have to use client). Obtain a DropBox - University agreement.

 There are some ways that Canvas could work a LOT better, however all decisions are made by the people who run canvas. For the most part they are well-meaning people, but there are some things they are too inflexible on: Examples: (1) some of us would like our Canvas pages to appear a lot earlier, (2) observers can't take quizzes, (3) you can't invite multiple sections of a course to an Adobe web conference, plus many others

 This is a poorly worded question. Technology is a tool that teachers can use. Some teachers can improve student learning without the use of technology. Others can use technology poorly and do more to hinder rather than improve student learning and still other teachers can use technology in combination with a number of other quality teaching techniques and render improvements on student learning. Technology does not cause learning to occur.

 Many of the computer stations in the technology classrooms are older, and don't support some of the programs I would like to use. There are also no web cams available, or limited classrooms with audio and video capabilities in order to work with distance students. I had to purchase my own.

 We need to make all work digital. No paper. No paper texts or flyers. Improve mobile phone interface design with learn.nmsu.edu and my.nmsu.edu. Use mobile phones instead of clickers.

 learn.nmsu.edu is too slow

 The technology that is purchased with grants is not put into the technology plan, so there is no upkeep to it. When we first get the equipment, it's great. However, the equipment ages and breaks, and then we have labs full of broken items.

 Our networks are glacially slow most of the time and Aggie Air is completely inconsistent in coverage. This is why I work from home as much as possible.

 We need more technology in classrooms. Not every classroom has been updated (Skeen Hall).

 We are always underfunded and behind.

 The computers (in the EE department at least) are out of date, and slow. It's difficult to run the software and demonstrate the educational tools on the PCs when they can barely handle it.

 I would like to hope that we are....

 We need to have laptops for every student instead of computer labs. Students could "plug into" stations instead of us maintaining labs where computers are too old and slow and expensive to replace. Also, we should have this capability in classrooms. We are still operating like we did in 2000 or before.

 There are areas that the aggieair has deadzones. Some process feel robotic loose the human factor when contacting for services.

 I'd like to see more non-Microsoft and non-Apple/Mac availability, but I'm guessing that the market drives that.

 NMSU uses the best technology available given our budgetary and human-resource constraints.

 There's no coherent plan in running technological services and we appear to be behind what other research universities are doing.

 Canvas adoption has been slow and there is not enough mandatory training for faculty.

 The internet within skeen hall is terribly slow both wired and wireless (when connecting via personal computers). It can cause potential problems when starting up a presentation or attempting to connect via skype

 But you use it too much. I don't like online classes so no tech there please. Traditional is best but I think the college is being cheap in using more online classes to cut cost and advertise that anyone can get a degree... it's not the same.

 Doing so would require much high allocations of capital to investing in newer technologies as well as actually providing the training for the employees responsible for supporting it. Considering the financial slump we are currently in, I think we are doing OK for what we have.

 Update websites, they are outdated, confusing, and many pages lead to dead links. Hire usability specialists and engineering psychologists.

 NMSU hasn't caught up with technology and the move toward tablets.

 Instructors need more training in the use of the various features on Canvas

 Not enough of it is available.

 Some area in the University have Grad Student run process/GPU intensive models on 15 year old computers. We have professors conduction grant funded research on Windows 98 (and older) lab machine.

 There is always something new and improved ahead and I think that NMSU ICT is trying to keep up with the demand with what little funding they have.

 Computers in classroom are slow and don't always connect to the internet. Also, the internet drops out and updates are not done regularly to these computers.

 Need to improve wireless access and speed on all campuses. Using more wireless devices in classroom and access and performance is inadequate.

 Require Instructors to be trained in QM and to develop a standard LMS in Canvas. There are too many variations and instructors are rarely updating their technology. 54

 In some circumstances this is true; however, this is often dependent upon the department and/or building.

 I think we are, given budget constraints.

 The classroom consoles do not seem very functional with regards to audio.

 the nursing students in Alamogordo that are using the ITV technology are having a terrible learning experience. The equipment from Milton hall that transmits to the Alamo campus needs an upgrade BADLY

 However, there is always room for improvements

 Given our budget constraints, I think we do a good job. Office 365 is a good example of this, but we need time and resources to provide better training concerning these resources, for both students, staff and faculty.

 Need a holistic approach to the student experience from recruitment through final grades. Information is scattered and not centrally available. Access to all information, on-boarding, and learning should be directed through my.nmsu.edu

 "Hardware and software need to be updated and MAINTAINED regularly in O'Donnell. It seems that nearly every computer I log onto asks if I want to update something. The equipment should be ready to use when students and instructors need to use it.

 Another issue I have is accessing wireless from inside the PanAM. I don't think it's my technology because it only happens when I'm in that building. "

 Computer Lab in Civil Engineering building needs upgrades. The lab crashes constsntly and its one of few that has the programs I need, but the computers internet goes out frequently. Also we need new chairs. Its hard to find ones that aren't broken.

 old technology. Needs to be updated to more current equipment and controls.

 we're using the best we can reasonably afford  Some systems are not using the most current software (for example, still using Windows XP & 7); Training Central upgrades have not be done although the request was put in YEARS ago!

 A lot of the newer software does not always sync or function properly on the older machines, they being machines that are more than 4 years old.

 There are a lot of technology issues. Wireless signal is no good. Equipment is old many of the times.

 The lack of a university-level cloud drive (and a universal log-in to all on-campus computers) is arcane. Please update the system to have a single log-in for all computers, and when logged in please allow me to access my files. It would be much more efficient than the current system, and in line with what other campuses have.

 Faster internet better wireless acces in all areas of campus

 The classroom tech is too old and clumsy to truly improve the students' learning. E.g., there is a projector in one of my classrooms in which the light burns out every week. ICT has stopped replacing the bulb, but we can't get anywhere on getting the actual projector replaced.

 Need a better way to communicate with students since they don't reply to email.

 The wireless signal should reach all parts of campus. I can rarely get any signal, even in the campus core.

 I am disappointed in the online class offering and am pretty annoyed that there is an additional fee for online classes when all they seem to be using is the same Canvas stuff that the regular classes use. Seems like the online fee is really a double charge. Also I would like to see better use of technology in the online classes.

 There are too many variables to consider, first not all students learn the same way and yet, we tend to push them into certain learning styles. More and more students are learning from interactive pedagogic styles, which we tend to offer less technology for this style of learning.

 the computers in the classroom are really really slow. I bring my work laptop to the classroom because the desktop computer is ridiculously slow, takes for ever to start up and the interface is really clunky

 Technology is always improving. What a WASTE of resources on the installation of some projectors. They are installed about 10 inches from screen, thus students in back can not see. This makes it useless!!!!!! I rather you remove the screen and project on the wall but bigger

 It could benefit from regular updates and maintenance.

 Offer remote learning

Appendix V: Question 27: Which software are you currently using or would like to use that NMSU does not offer? Comments are in raw form and may contain typographical errors. Comments have not been altered or edited. Comments including “N/A,” “none” or “I don’t know” have been removed during analysis.  Envivo  SPSS  Most of us are not familiar with what  Respondus software is availalb eat NMSU  Windows  Centralized print services on campus. Either dump WEPA or pharos. But there's little use  Adobe suite in keeping both.  Adobe PDF writer is not offered to Adjunct  Travel reimbursement faculty Matlab  Procurement and A/P System  SAS  Encumbrances to eliminate need for shadow  CAD system  Distance Meeting Software  MaxCDQ  SoftChalk 56

 Respondez Turn It In - integrated into  windows 10 Canvas Updated Java (for Banner)  windows 13  Micosoft Office  windows 17  CasewareeLearning Authoring suite such as  snagit Storyline or Camtasiaplagiarism checker  skype conferencing such as TurnItIn Dropbox  camtasia  Google Apps  blackboard  Adobe Cloud would like some type of  Banner messenger service  BANNER  Mathtype  Plagiarism Scanners like Grammarly  accounting software  AIM  endnote referencing  sigmaplot  Qualtrics  unsure, I wish a list would have been  Simulink license for research provided  Banner  mathtype  Cognos  Aspen plus. It's only offered in a couple  Guide on the Side buildings. Not everywhere.  mudbox  Same goes for MathCAD  Rhino  Same goes for photoshop  popplet  Mathematica  Better wireless internet  Adobe Creative Suite (Photoshop, Illustrator, Premiere, Aftereffects, etc)  VPN  FinalCut Pro  Various web browsers  any recording software (GarageBand, etc)  terminal emulators  Maple  A plagerism software  Photoshop - for staff  Video Editor  Dragon  Adobe Illustrator access to high-memory  Password Safe cloud storage (i.e. dropbox)  Vimeo  Classroom Response System finale 2016  Apple dreamweaver (2017)  Sophos  antivirus avg  SAS  Degree Works  Qualtrics  Starfish  Nota Bene and Archiva  PeopleSoft  Tophat - students could purchase this for 5  Zoom years for 85$, or they purchase by semester  Flipgrid for 25$. The university should do a central  I had to purchase my own Zoom pro buy in and save the students money - this account. software lets faculty upload all lectures to  I have to purchase my own SPSS yearly the students, and they can stream them license. during lecture on their ipads, iphones or any  I had to purchase my own SurveyMonkey smart device. account.  MATLAB  Stata  smart  Rosetta Stone  VISIO part of the  Magix Pro  Hangouts  Designer Pro  Toad

 ToonBoom Harmony  Letter Head Software  Graffle for Mac  Sibelius  Latex  Screen Cast o Matic  LabView  Recording on Computer from the Digital  PLS-Toolbox Imager  R  Bioraft  Octave  Better presentation and data mining like  LISREL Tableau  Mplus  SoftChalk  HLM  Native INB  SugarSync  Agriculture Research Manager (ARM) by  Adobe licenses for individual faculty Gylling  Dragon Naturally Speaking  GraphPad Prism  I prefer Firefox  Autodock  Apple TV's  Articulate with SCORM interaction to  REDCap Canvas  Access to university purchased app's for ios  Origin devices (like visible body)  STATA  Oracle  electronic signature software options that do  Prezi not require installation of specialized  SolidWorks software  Zemax  Lotus  Google Earth  Quark  photo editing  SPSS  video editing  Qualtrics  Tableau  Cell phones cost more afordable  EduGameCloud  Photoshop Elements  Nvivo (available sporadically)  Wondershare PDF  xpression graphics  Premiere Elements  Autodesk Maya  Visual Stuido  YouTube add in  Python  Would like to see global availability of  ARC GIS ESRI products  Bluebeam  Linux  Speakers in all classrooms (it's hit or miss  Grammarly with speakers)  CrossOver  word press training  project 2013  iTunes (to use as an alternative to Pandora  Screen capture software or Internet Radio)  Camtasia (or other screen recording  moodle training software)  google plus training  Tegrity  adobe creative suite  Keynote  sophos  OmniGaffle  microsoft office 2016  Chem Office  Scientific Workplace  Full use of Sharepoint at NMSU main capus  Omnigraffle  Photoshop  Unity  Finance Software  Spark messenger 58

 sigmaplot  Mplus  Zoom  Air Server  ExamSoft  NVIVO or some other QUALITATIVE  Softchalk ANALYSIS software. It's *SHOCKING*  Drop Box we do not provide this type of software  more support for iOS devices in the  Some sort of online based project classrooms management software  InDesign  Remote access to my office station from  NX home  EES  general purpose linux servers for staff us  Rosetta Stone  I would like students to be able to upload  Full services that Banner is capable of videos to a secure and confidential system  Auto Cad for staff, not Faculty housed by NMSU.  Research version of Matlab  a single log-in that you remain logged into  Full version of ShareLatex across Canvas, library account, email,  Springshare employee self-service, etc

 geneious

Appendix VI: Question 28: What technological service(s) do you think should be brought to campus? Comments are in raw form and may contain typographical errors. Comments have not been altered or edited. Comments including “N/A,” “none” or “I don’t know” have been removed during analysis.

 Free wifi with no sign in  2 factor sign-in  Innovation center for students to interact  don't know with mentors and related  in classroom ipads communities.(Expanded Arrowhead  monitored testing software for online classes Concept)  ipad presentation set-up with interactive  Labs that show students and STAFF how to presentation software live without printing on paper.  True distance education  Virtual Computing - Campus wide  Total campus WiFi overlay (indoor and  Free cloud access for faculty outdoor)  Enhanced supercomputing Some sites verify  plagiarism software that a computer is up to date and not  Video Editing compromized before allowing it to connect  Classroom Response System to the network or site.  stronger wifi  A "where is my computer" service  charging stations  ROKU  document imaging  For our unit: perhaps updated PCs  portable white boards  More on-line classes to provide educational  user friendly HR software access to more people. Not everyone can  drones! take time off during the day for classes.  blimps!!  Dropbox  yogurt robots!!!  Google Apps  zoom  Power stations  adobe captative 59

 Card based technology in opening of  dropbox buildings.  expansion of video teleconference services  NFC or Apple Pay stations in our food  expansion of distance education tools and eateries and stores software  More utilization of digital forms  Plagiarism detection software - urgently  interactive boards needed!  Weekend help-desk 8 - 5 pm or later for  GPS maps of buildings those of us teaching online and from  How to maintain computers Albuquerque would be extremely helpful.  How to deal with malware / keeping your  Zoom for everyone computer healthy  helping us have a better skype system to  More printers. reach out to our international and domestic  blackboard students  tablet technology in academic programs  We need to be able to use a system that  Upgrade Banner so it uses current JAVA allows for 2 and 3 way video conferencing.  Access to plagiarism checking program We can skype or use Adobe Connect with  unsure, I wish a list would have been one person but not 2 or three. I once had a provided guest speaker from the Michigan State and  more Macs she called into us from Zoom. She felt it was  better wifi much more efficient than Adobe Connect,  usb charging stations on wall outlets (and which I think is pretty good but I can't more wall outlets) compare. Another problem I

have is with Word. Some IBM computers on  laptop trackers/registration - ie, put an campus, specifically our GA office uses electronic sticker on (or tracking software IBM and I use a MAC but the word version in) a student/faculty member/staff is different and so the features are different member/etc's computer so if it gets lost or stolen it can be tracked and found and I have to hunt around to find features. But this is not an NMSU problem. It is a  hotspots (both for wifi and gaming) Word problem. Let Bill (Gates) know.  institutional respository  More WEPA printers in each building  Shibboleth authentication  Staff to troubleshoot and fix broken printers  Training for use of classroom technologies in O'Donnell Hall  SQL Data Analytics System  A universal university u-drive, accessible  Cloud Based Video and Web Conferencing from on and off campus.  Apple TV's  Small video recording studio to record  Mobile outlet charging stations for students, online class lectures ones with capabilty to charge a  Aggie Air to football stadium and Pan Am  makerspace  Excel Update  training on makerspace  Simple augmented reality  Sound recording  Ability to open my building doors with my  Smart Labs cell phone  Smart Boards  Use my cell phone as entry "ticket" to  Direct hardware support for students campus events  More display screens of information  More e-book access at Library site  More technology services  Better/reliable remote meeting/classroom  Smart Boards technology  WiFi printers  iPad technology  newer computers  windows 17  SugarSync

 Replace projectors with flat screen TVs  A document sharing system that is more  more "free" services; things that should be intuitive like Google Docs/Google Drive provided and paid for by someone other than  Connect Hobbson with Banner the poor end-users  Replace AGRIS with a modern tool  the above would include more software,  Student records system that can do Pre-Req phone, computer support, etc checking  Support for faculty to teach with more  Modern Journal access system for the technology in the classroom Library  video/audio  Modern Financial tools  Better wifi  e textbooks  People to support faculty and students using  Have chargers available for students technology should be brought to campus  Digital Imager should record independently NOT technology.  More security cameras  More faculty members to use the existing  Higher definition security cameras technology.  Test design and analysis software like OWL  More online video of meetings, Testing Sofware (www.owlts.com) presentations and colloquia  Rooms around campus that are wired for  plagiarism checker audio and video.  better wifi in SKEEN  Mobile phone clicker input  Car sharing Services  virtual  More online courses  drones  Weekend and night courses  Qualtrics - survey and evaluation tool.  a better help desk with extended hours  PCB printing  Visual voice mail sent to email  more 3D printers  hand-held projectors  more high frequency oscilloscopes  air conditioning and heating for homes  Better buying system (online?)  Better wireless internet  Recycling  more provision for proctored online exams  More video online interactive classrooms  iPads  Video equipment and instruction for  its fine as is students to use  Lower tuition  Work Flow - too much paper is used and it  More support for free and open source would make us more effiicent software  Zoom - MORE (especially for mtgs with  Single sign-on branch campuses)  More electronic business workflows  laptops for every student (if required their  Support for usable electronic document scholarships could help pay for) filing (not sharepoint)  Service from ICT that is NOT CHARGED  Training and leadership in moving to more TO DEPARTMENTS RUN ICT LIKE IT IS electronic processes RUN AT MOST OTHER UNIVERSITIES  video tutorials  UPDATE COMPUTERS MORE OFTEN  Support kiosoks thorughout ALL campuses  For my job, I have everything I need. for students and faculty to receive  Dropbox immediate assistance with ALL tech  IPTV questions/problems.  Free help to faculty when we need it.  Gaming and gaming areas  Don't know  makerspace  more hotspots  Virtual reality  Smartboards 61

 more obligatory use of email & messaging  Internal messenger service for departmental services. Many of our faculty and staff are use not computer saavy. More  Better wifi obligatory training of faculty and staff to  Print portal help them use computers.  Apple support  paper-free offices, in general  Virtual Reality campus tours  Smart boards  mobile charging stations (like airports)  video tutorials for using library resources  Need to enhance ability to easily meet/work  More WAPs with greater agility; bandwidth remotely. Not sure what resources are bogs down when taxed, and current WAPs available. are slow to release a device and connect to a  Solutions management - end user usually less taxed WAP. initiates solution. Would like see shift to  Centralized service to manage licenses (ICT where ICT provides solution based on does not provide this) customer problem  Virtual Desktop Infrastructure to replace  More computers for Engineering students desktop stations on campus (saves money)  Rosetta Stone  More bandwidth for AggieAir  Computer repair tech that doesn't charge the  Better Wi-Fi Dept.  Free class on coding  Off site backup of PCs  Access to crest student webs pages using the  iPads NMSU website  Stronger Wireless Infrastructure  Phones campus to call an emergency  A universal cloud drive accessable from any personnel computer on campus after log-in  some sort of chats bewtween departments  A single log-in to use on every computer on that eliminates phone calls or emails campus  Repair center for tablets and smartphones  Updated Banner (even if run by an outside company)  True distance education services.  More Research Computing Support Something beyond just a webcam to record  Software Development for Research lectures.  Lab Equipment maintanence  Live streaming of events/lectures/programs  Solar charging stations on campus  More Bluetooth capabilities  streaming of library materials to classrooms  Improved wireless access and speed  more things to help students  Improved internet access and speed  software TRAINING. how to use SPSS/SAS  a trainer in technology (see question 25)  Skypefor Business/Polycom Office 365  better end-user training for all software, videoconference system for all computers especially office 365 and microsoft outlook  I would like the statistical package R  better help desk support with 2nd tier installed on student lab computers support if 1st tier can't help  More use of touch screen devices  help documentation in the form of videos  the interactive wireless classroom not just text  Nokia  more intuitive ICT website so tech services  Nokia are easy to find  Nokia  more maker space support and equipment  Nokia  rent (or sell) of devices such as Arduino  Nokia microcontrollers, Raspberry Pi  Augmented reality microcontrollers, and small electronic  3D software components such as resistors and capacitors 62

 technology that makes student interactive in  stronger wifi the classroom during lecture  Mobile Computer Fixing Service  Software updates/maintenance  Fix the projectors in Dominici!!!!!

Appendix VII: Question 29: What technological service(s) do you think should be eliminated on campus? Comments are in raw form and may contain typographical errors. Comments have not been altered or edited. Comments including “N/A,” “none” or “I don’t know” have been removed during analysis.

 we need more technological services in each  Sharepoint college  Useless, outdated and SLOW PC's in the  Printing that can easily be managed via PDF classrooms. Mobile tech is easier, faster and  Individual software licenses friendlier.  anything that relies on Windows machines  Slide projectors  The football team (kidding!)  document projectors  Microsoft  Office 365  any service not used by enough faculty to  Microsoft based systems and software justify the cost  Flash based software  McAfee  Environmental Safety Chemical Inventory  old PCs (shoudl be replaced with Microsoft Excel)  partnerships with credit card companies and This is a violation of NMSU's uniformity in non-local banks software policy however they have not been  Digital Measures called on it.  WEAVE  Land-line telephones in offices - just  canvas subsidize our personal cell phones  rotary phones!  Anything that is not used by less than 25  iTV faculty or staff unless it is new technology  Adobe Connect  New technologies need to be marketed more  canvas effectively  certain OSs (like Centos for instance)  Fire Luddites.  Dial-up internet  canvas  troubleshooting/repairing personal  ICT charging departments equipment  Not giving people MULTIPLE  Hardware video conferencing computers/laptops. One laptop should be  Printing and printers enough per person what works from home.  OFFICE / OUTLOOK 360  Printing to paper unless a real reason for paper is justified.  Sophos  a paper form  older computers

 Canvas  fax machines

 Digital Measures  Banner (too complicated)

 WEAVE  Any services hosted locally that we already provide in the cloud. EX sharepoint, email,  Old computers workflows,  Mass email  Centralized buying of desktop computers (it

 all faculty should have access to in person is over-priced for what you get) tech training as needed  canvas  fax machines 63

 FSA  Long distance phone bill, since phones are  Wepa print now run through network  Native Banner requiring obsolete Java  ARGIS versions  Nokia  Redundancy of services between ICT, FSA,  Nokia and individual units  Nokia  Supporting Internet Explorer instead of  Nokia finding how to work with others like Firefox  Nokia

Appendix VIII: Question 30: Is there anything we didn't ask about your experience with NMSU ICT services that you would like to share with us? Comments are in raw form and may contain typographical errors. Comments have not been altered or edited. Comments including “N/A,” “none” or “I don’t know” have been removed during analysis.

 I hate not being able to call and talk to someone! I hate it! I use the ICT College of Engineering Help Desk. They rarely communicate back with me. We have students that work in our building. Their schedule is not posted on their door. So, I have no idea when they'll be here and when they won't. I hate this impersonalized service. I hate it!

 I am happy when Dr. Jennifer Villa is here for help.

 The frequent password change procedure seems antiquated according the the latest research that I read. Consider reevaluating. Look at real world faculty, staff and students. They write down their passwords. That compromises the the whole deal.

 Although it is not the fault of ICT, NMSU is 20 years behind in the computing and software capacity they offer students, staff and faculty.

 The computers and their periphery connected to the projectors in most of the technology rooms I have used need to be updated. One of the keyboards I have to use has buttons that stick or don't strike accurately when typing.

 There is too much faculty need to do to use Canvas effectively and there are many different ways faculty are using Canvas. This makes things difficult and confusing for students. I think NMSU needs to establish best practices for Canvas and make an effort to support them through technology and training.

 so many really good staff in that operation, they can really help.

 A good directory to know who to contact with indepth ict issues. Help desks sometimes just give basic answers assuming that the problem you are having is just a simple entry level problem.

 This is confusing to me because it talks about "NMSU ICT" so I don't know if I'm supposed to answer regarding DACC ICT services. For example, DACC does not have print stations but students print in big labs and computer classrooms. I do think the weight time to reach someone at the NMSU help desk has improved. 64

 Very disappointed in the way my college was switched from our network to the university network. My staff temporarily (but for too long) lost access to important files and it impacted our ability to serve students.

 Too costly for departments & individuals; likely understaffed leading to slow response time

 I have problems with the AggieAir WiFi. My cell phone will not connect, because it views the wifi as unsafe. Therefore, I always have to log on and use the AggieGuest wifi.

 The phone services and ICT tech support are invaluable when there is an issue. They strive to solve the problem.

 All of these questions only relate to a someone on campus teaching. Although I am a faculty member, my classrooms are generally not on NMSU property, they are in community setting. What kind of technology can you provide me????

 Online synchronous discussions with Adobe Connect are difficult - we used AC last semester and I want to move to Zoom this next year and probably will.

 I think that the classes offered by ICT and by Robbie and Steve (who I am so sorry has passed). But these two were amazing to help me with Canvas, such as setting up a developmental course... Thanks for being so responsive. My phone is great. But the campus has a phone number problem. The NMSU operator does not have an up-to-date directory numbers for offices and people. I know it is not there problem, but other universities do have up to date phone numbers. Those operators feel bad when I have to call a second and third time. I just think it is not PR for a top tier university. For me and I am sure others, this has been a problem since I arrived in 2010.

 The classroom services are only marginally helpful. They do not do enough preventative maintenance, nor do they have enough parts on hand to fix things in an appropriate amount of time.

 The Finance and Administration ICT department has always been almost instantly responsive to all of my ICT maintenance requests. They are professional and friendly.

 ICT should leverage the helpdesk to triage ALL IT related issues, which they will assign to appropriate teams, and eliminate the multitude of distribution lists which are hard to remember and not as accountable

 Please offer a few more classes so we can learn more about how to use Canvas.

 Centralizing all IT into one unit on campus will be ineffective for faculty off-campus.

 I often teach in Dom 252 with a couple of distance students. When it works, the technology is beautiful. When it does not, it is a mess. What is needed are clearly written instructions on how to troubleshoot the system as there is no help available after 5 pm.

 Most everyone I've dealt with at ICT has been extremely courteous and patient. Thank you.

 The customer service for the ICT phone services is great. I have not had any bad service from the Helpdesk. I do work with students, and (sometimes) they will say that the person at the Helpdesk was rude.

 If there is such as thing as computer sales that is associated with the ICT department, that would be great to let staff know in case we are interested in purchasing a computer for personal use that perhaps might be discounted.

 My work computer acts strangely every time it gets shut down. When I turn it back on and try to log in, it can't find my home directory so it takes me back to the login page. Sometimes it fixes itself after a few minutes, sometimes not - I often have to go to the department head (who does all the network stuff) and ask him to help me fix it, and often he has to try several different things before something works (it never seems to be the same problem). I feel like these kinds of problems shouldn't be happening...

 Sometimes the face of Canvas changes too much with little warning during a semester causing frustration keeping up...

 the times I have used NMSU ICT they have been helpful and prompt

 There really needs to be some way of tracking ICT response to issues reported to them. The Library is using a ticket system.

 The college IT professionals should be left in place. They are very professional, they fix things almost immediately and do not require a work order. The college IT professionals have specialized knowledge of the types of problems that we encounter and our specialized needs. Please do not centralize them!!!

 Please find a way to email zip etc files or provide how to rename a folder. I haven't a clue and need to send files to local printing services

 We use CACES ICT staff to fulfill our needs. We set up a temporary office every year in Santa Fe and they have been extremely helpful, prompt and efficient. I'm very dependent on technology to do my work and CACES has been very responsive and efficient and provides excellent service.

 Training Central has connectivity issues at Carlsbad Environmental Monitoring and Research Center, CEMRC, but when accessed from home using same laptop. All users at this facility seem to have difficulty with this system.

 I've noticed under utilized computer labs. Students, now more than ever have crossed the digital divide and have access to tech like never before. We may not need to maintain so many labs filled with computers that no one uses.

 Charging $35 to reset a voicemail pin is outrageous.It seems that should be an automated process or at least not charged like a password reset.

 The aggie-air wpa2 never works for me.

 Why does FS have their own computer people? It would be much easier to have just one department. FSA is really hard to work with (lack of personal touch, student workers don't know enough to fix problems the first time, etc.) 66

 Phone service costs way to high for departments. Charging for every little service change is ridiculous. Removable of vm- $35 for a flip of a switch.

 The Clutter folder in email is making is extremely difficult to communicate with students. Often times my emails are pushed into there and students miss it. This OUTLOOK 360 also does not allow phone connection. Since the campus changed to this, my phone, like other people I have talked to, does not connect so I cannot get email on my phone any longer. Also, the "drive" for 360 (Yammer) is confusing, hard to use, and is difficult to find.

 COGNOS should offer a way to generate personalized reports. Reports either don't have all of the information that is needed or have too much. Banner needs to be upgraded.

 I believe they do a great job with the resources they have.

 Good attitude provided by people "in the field." Extremely poor attitude by people in the office.

 Questions about Canvas, Digital Measures, and WEAVE. Those are the biggest problems.

 The people are lovely and very happy to help.

 Changes to Cognos reports does not happen or takes too long.

 "As far as I can make sense of it, NMSU ICT should be on hard money and not send bills to departments with no money to fix technology/computer problems we experience.

 I had more confidence I could get computer support when I was a university student (different institution) than since I have been a faculty member at this university. It is stunningly lacking. "

 Overall, they do a great job and are very appreciative. I would like Chrome though.

 The service is sometimes slow but ICT staff is under staffed and not enough resources.

 A way to directly report problems with ICT help services would be greatly appreciated.

 The VPN from home sometimes disconnects randomly while working. I'm not sure if it my internet connection, but other devices in my home do not have that problem. I use CenturyLink.

 I would like more publicity about what software and hardware is available to staff.

 I use NMSU ICT infrequently because we have a very efficient College IT service.

 Don't centralize ICT and IT assistance at the Colleges. Everytime things are centralized here the service declines significantly.

 Las Cruces ICT seems to want to control everything technology wise but when it comes to remote users at the branches they really don't care to help. It should not take days to get a password reset or get help from Las Cruces ICT. Either start helping or get out of the way so the branch campus IT people can keep things moving forward. 67

 You guys have really improved the usability and ease of use of the helpdesk and password resets from the old days

 Robbie Grant is super fast and efficient in helping me when our IT person, who has double-duty now as our ADA officer, is busy. Thank you!

 Computing Facilities in general needs to be improved.

 Our department currently has a poly com that is underutilized. It would be nice to share items that are not being used to their potential.

 I wish that a real live person would answer the help desk. In my entire time at NMSU, which is about 20 years, I'm not sure a real life person has ever answered the help desk phone. Phone calls go straight to voice mail. If I encounter a student that needs help-desk assistance I usually have them use my office phone, to-date not one phone call has been answered. The call usually goes to voicemail.

 Too much double billing for the same service. Office phones are completely outdated.

 "What a waste it was to replace telephones a couple of years ago.

 Help desk is WORTHLESS!!!!!!!!!!!!!!!!!

 The Adobe Cloud software bundle should be a one-time fee and not a service like every other program.

 There is a serious issue that the wireless connections to NMSU cannot be used to validate software license yet modern-day computers are sold without ethernet connections. I bought a wireless USB adapter solely for the purpose of validating the MSOffice license on my laptop.

 Sophos has not been that effective at protecting my computer."

 Ag IT gets back to you. Central IT MAY get back to you if at all.

 Speaker placement in my classroom isn't great. I teach music and use it a lot. Because it is fastened to the wall between two classrooms, it broadcasts into the next classroom as well and drives them nuts. I'm happy, but the next classroom is not. Fastening the speakers to side walls would greatly reduce this problem.

 After hours technology support. Many of my colleagues and I teach after 5:00 p.m., and if there is a problem we have no one to call.

 I really don't like the work order requirement for small computer issues, such as creating local admin accounts.

 ACES's ICT group is excellent and does a great job helping our college. They are very responsive and wise.

 No. New Mediocrity State University is NOT a place of innovation and probably never will be.

 I think you guys do an awesome job - especially as we are all experiencing the pain of doing more with less. Thank you!

 I put this above but the fact that ICT is a cost center or charges for services is WRONG. It is a system that is not working and compels Academic Depts. to not use ICT thus our systems can get hacked into, we get viruses we can't fix, and we have computers that are not working as well as they should. If you have a service at a university, it should be a SERVICE. This will ultimately be the end of ICT as well. As budgets are cut departments will use ICT even less.

 Ordered laptops for my boss last year and it took 3 months for it to arrive. And we bought one from the ICT website. That is not acceptable. If it's out of stock, then take it off your web page.

 ICT is unresponsive to phone calls and emails requesting help and/or information. I have experienced faculty coming to me asking for help after they've contacted ICT and had not response for up to 3 weeks. I have to refer them back to ICT, and the faculty just give up what they were trying to get done.

 Internet is slow and causes problems in presentations. Especially at DACC east mesa. Computers at DACC main campus are often buggy and won't load Adobe programs

 The difficulty adjunct faculty have accessing WiFi at the East Mesa campus. Should be fast and easy .

 yes. My tech was stuck with a computer problem so I put in a work order. A supervisor brought two students with him to "show them how it's done." After spending only a few minutes with my problem, he said he didn't know how to fix it. Eventually, my tech fixed it, but ICT will be the last stop if we centralize and can't act like this. They will have to research problems to completion.

 Currently, ICT is convoluted and operates more as a "for profit" business rather than as a service organization within the University.

 If some people are having challenges, can they state what is causing the dissatisfaction....e,g, timeliness of response

 There were no questions specifically addressing turn-around on requests to ICT. Our Alamogordo campus personnel do not always respond, and although all of the guys are very nice people, I think that they have very limited options to work directly with faculty and staff.

 Customer service is always very friendly and willing to help troubleshoot issues that arise.

 There needs to be a better way for Raiser's Edge and Scholar Dollars to work together when dealing with scholarship and donor handling...

 The staff at ICT are excellent to work with. Great attitudes and dedication. Thank you for all you do!

 Why should professor would pay out close to half their grant to NMSU, have to pay for ICT services.

 It seems like most of the problems I've experienced from NMSU ICT services is a result of not enough IT staff to help out, so while the services are good, access and delivery is sometime inefficient if not impossible to obtain.

 In maker spaces and some labs, it was frustrating to not be able to build my Adobe library (fonts, etc) because every time I logged off, everything was erased and all libraries gone. As a graphic designer, this really limited my efficiency while working.

 Don't centralize ICT services for all; those that have IT individuals in their colleges/departments should remain. Services are quicker and department's needs can be addressed quicker since internal personnel already know what those needs are.

 The way departmental phone bills are calculated and charged is severely problematic and poorly thought out.

 Please change the NMSU email system to not have a "Focused" and "Other" option. It essentially creates two email boxes that one needs to check, and having them separate based on previous data is unnecessary.

 My.nmsu often doesn't save my authentication cookie when I first login. I have to login, logout, and login again if I want to access my timesheet.

 ICT had never replied to my phone message

 We need a better response time for fixing issue online (wireless networks/equipment) and we need to charge less for computer support. And please stop allowing computer support to setup departmental office computer with their admin privileges.

 ICT are wonderful. They have always addressed our departments problems immediately with great results.

 Very thankful that someone ALWAYS answers the help desk phone when I call!

 access to more outlets in the student areas. There are times when I see them waiting for the next outlet to do hw.

 my.nmsu.edu is a complicated webpage design. Does not work well for cellphone use. I do not like how clicking on a tab (i.e. "faculty" or "employee") does not take you directly to that menu...instead you end up having to click on a specific link below (under "quick links") that does not necessarily show the page you want to go to. Waste of time to have to click 2-3 links before you go to the page you want.

 The tech's who come and work on the computers and phones are knowledgeable, helpful and friendly and willing to find the problem.

 On classroom computers controlled by ICT, the software is often obsolete and should be updated more regularly, with the latest security updates from Microsoft, Adobe, etc.

 Upgrades to systems are not performed in a timely manner, Cognos report requests take an unreasonable time to complete,

 Your staff talks to the less advanced like we are idiots. Not everyone enjoys sitting and looking a device all day. They have forgot how to communicate via phone or face to face. We are producing a society of non-social individuals and the university is allowing this to happen 70

 Help Desk sometimes not really listening to what we're saying and giving us a scripted answer.  Response time needs to be faster than it is.

 For the vast majority of interactions, the ICT staff are very pleasant and are trying their best to be helpful. The reasons for my dissatisfaction have mostly to do with the utter lack of resources (i.e., money) to provide comprehensive ICT services to faculty.

 Ron Logan and his team are very helpful and knowledgeable.

 Changing passwords has become a serious time wasting process for me as I have to do several devices and several services: pecos, ods, banner, etc. etc. etc.

 The IT service in the college is extremely valuable and important for our program! If there are plans to centralize ACES IT, it would be detrimental to the college and a lot of programs in ACES!

 Billing for phone services, including phone rental, is random and not based on actually use and is not consist from phone to phone.

 Nokia

Appendix IX: Question 31: Please provide us with any comments you feel will help us improve technology services for Faculty/Staff. (Please describe) Comments are in raw form and may contain typographical errors. Comments have not been altered or edited. Comments including “N/A,” “none” or “I don’t know” have been removed during analysis.

 "A help desk is a help desk. You call it, or email it, and you get a response. The ICT COE help desk is not. I avoid calling them until I'm totally stuck. They even took over admin on my PC desktop so that I can't do simple stuff (like downloading and installing some new software that I need for making printed circuit boards).

 Another thing that's been terrible, terrible, terrible is backups of data. We have a server where our students and faculty do all of our work for VLSI. I think the name of the server is gauss2. It has never, ever been backed up. We have accidentally lost a lot of data.

 My personal PC is never backed up. So I leave all my files on gauss2, as well, although that is never backed up. There is no back up system. It's not till an emergency happens that someone even thinks about it. You should not even build a computer or file server and deploy it, if there isn't an automatic backup system in place. It's like deploying a computer without anti-virus protection. Computers die! Anyone knows that!

 I apologize for my passionate language about ICT. I've had a difficult experience ever since we lost Bill Smith in Electrical and Computer Engineering. Now we have no one."

 Educational updates

 Make it easier for those adjunct faculty that teach online to access VPN service reliably. Also, when we do come on campus, logging into the WiFi system is next to impossible.

 Go virtual. Everyone has access if we do.

 It is frustrating to have to wait for days to have a computer problem even looked at one a work order has been submitted.

 Bring back the one-stop shop for everybody: faculty, staff, and students.

 I wish once every year or two ICT would come to a staff meeting and update all departments on their offerings, so much offered that people do not know  my classrooms have all the technology needed and in good working order.

 ICT does a great job.

 The instructor stations in the school of social work need upgrading to their computers, they are often slow and the speakers seem "blown" as they sound terrible.

 I worry about NMSU being hacked since my identity has already been stolen. The IRS told me to contact HR and let them know, so I sent HR an email which they never answered. Shouldn't people acknowledge receipt? Did they just ignore the email? I don't know. A basic courtesy would be to acknowledge since it impacts my life.

 It would be great if faculty/staff could build websites with pertinent information.

 Wifi in the music building is awful! Please fix it

 Reduce costs to departments & individuals; need more staff or other means to improve response time

 When someone calls the help desk, help them, don' just tell them to fill out a work order. It is really annoying when someone says call us for help when they don't actually mean it or want to talk to you. When people call, they are using that communication avenue for a reason.

 I have had a great experience with technology services.

 Updating password is ridiculously frustrating.

 None of this relates to employees off campus in a community based setting. We do not access any of these services, because they are TOO FAR AWAY!

 Having an IT person on call on weekends and evenings would be extremely helpful for us who are teaching online and hybrid/blended courses located in Albuquerque. 72

 Thanks for all your help! You do a lot and we appreciate it. Anita

 There is no information about what services are offered and how to access them or use them. Password system is horrible, I have to call the help desk every time.

 Of course, cutting edge technology is preferred. However, our "budget friendly" technology is very good.

 It takes a lot of effort to deal with computer issues. It would be great if more personalize help was more readily available to troubleshoot, install programs, fix the print, etc.

 Why can't you change user name when moving from student to instructor?

 Thank you for the great job you're doing! It's very much noticed--and appreciated!

 You are great. Keep evolving. This is definitely a digital era.

 A couple of the microphones in the classrooms in Domenici Hall are not working.

 "I have three.

 2, IT needs to be centralized to be made more efficient otherwise you will have to financially support a wide variety of technologies to fit everybody's favorite IT tools.

 We need to allow IT infrastructure to be more flexible, and allow it to be used where it is most needed. Under a budget constraint this is the most effective way utilize it."

 What I hear complaints about is that ICT isn't responsive to work-orders that they accept to perform and "we are working on it" is the normal status update given.

 Many students that I work with just need a password reset. During busy times, it would be nice to have a separate Helpdesk number just for that - might cut down on the wait times.

 The campus REALLY needs better wifi. And I think that when buying new tech, it would be better to spend a little more for a nicer more-efficient better-running machine than to just go with the cheapest option that later causes problems for the people using it.

 Be more up to date

 Clear communication in language that people who are not full time technology workers can understand.

 NMSCU/ACES ICT works hard and in continual movement and is rarely in stasis. What is bought today is obsolete tomorrow so overall, they do an excellent job. Keep up the good work

 The wireless network does not cover the whole campus. It also it too difficult to log in to.

 We appreciate the great help provided to us by Brian Hinds, our regional NMSU IT representative. He does a great job and has helped us immensely.

 Get Stacey some help on the Eastern side of the state.

 Again, professional development, like the Teaching Academy provides, to center student learning and utilize technology only when it provides a clear advantage over what humans can do.

 do not get rid of departmental IT people. We have come to trust our dept IT people and they are dependable. I can foresee that centralizing IT will give us haphazard and untimely service.

 ICT needs to lead the way in Student Engagement software platform acquisition and implementation. Campus Activities, ASNMSU and the Colleges don't currently have a way of truly communicating with and monitoring student interests, events and engagement. In my humble opinion, I believe ya'll should be looking for the next solution that helps Student related programs, and the faculty/staff who run them, tap into the digital landscape of student engagement. The Check I'm Here software platform is an example of what could have been successful...

 I have worked at other universities where there was a more aggressive effort in the IT group of raising extramural funds to support campus technology so IT was not such a financial burden on the faculty. In general, there were computer science and related faculty, as well as core facilities faculty associated with the IT services group. The person in charge of IT held a faculty appointment and was a successful grant writer.

 Department centered IT works best for departments with specialty needs and software. To centralize IT support for troubleshooting of daily software/hardware problems will be cost prohibitive for some units. Internal staff saves large departments with many pcs money.  thanks for asking

 "I would like to see better wireless service. Many offices have extremely poor wireless which makes it unusable.

 The Help Desk may be great for setting phones up to receive email, but other than that, they offer no value, solutions, or recommendations for any problems. Perhaps retitling the department and not portraying them as a help service would be useful.

 All departments have received staffing cuts. When requesting help from ICT now, ICT personnel simply state that they're short on staff. It almost seems that the mindset is to stop providing services or completing projects to push home the drive for more employees."

 I've had some issues with One Drive being truly usable between devices and with whom I share files. It is not anywhere near as seamless as Dropbox. 74

 better overall wifi

 Help Desk DOES NOT return phone calls. I recently left 3 messages concerning a software issue and no one ever called me back. A non-ICT person finally helped me fix the issue.  I would like a computer that works, that is not five years old, and does not freeze when I have different programs open.

 I prefer to utilize the ACES IT staff rather than NMSU help desk. The help desk just reads stuff from a handbook and are not helpful. ACES IT staff is very helpful and always returns call.

 It is a SERVICE! It should not be operated as a "business." Get rid of the internal policy that requires an index number to have anything done. (I was required to provide an index number to reset a password on a voice-mail account. This is a simple software action that requires no specific skills or time. I wasted hours of my time dealing with this simple process.)

 ICT staff are excellent.

 Continue to expand the resources for researchers. While there are some resources, most are not focused on research. Many seem to deal with administration and some with teaching and almost none for research.

 The computer lab in the Health & Social Services building has been inactive but the computers are still there. What is going to happen to that equipment? It was a useful resource for students and faculty to use.

 For faculty who teach on Sundays, there is no tech support. This has caused a problem for me before.

 As a faculty member, what would improve technology services for me would be actually having services -- someone to come to my classroom IMMEDIATELY when I have a problem with the equipment, someone to come solve a printer problem in my office when it occurs other than asking my boss to help.

 Work out the bugs so that Chrome will on =our network.

 keep ACES IT in the college and not combined.

 ICT does a very good job. Unfortunately money is the issue. I think that Microsoft Office should be offered to all fac/staff at no cost. I think that other programs should be offered to Fac/Staff at reduced rates like Adobe Pro.

 Give Norma's thoughts and ideas some benefit by allowing her to run the ICT team more efficiently. She has some good ideas.

 update MS Office suite on any computer used for presentation in rooms on campus - so that correct versions are supported. Too many times the powerpoint version is outdated and we look silly because our powerpoint doesn't work!

 Provide security update information along with instructions (or a link) to how to update.

 I am afraid this is again one of these surveys for which the outcome has already been determined. I can't tell you how frustrating it is when administration asks for your input and opinion but the decision as to how to change something has already been made. Anyhow, that being said, we have an outstanding College wide IT support system paid by the College that is highly effective and rapidly responsive. Why does it need to be changed/ When computer problems arise they are always urgent and need to be addressed immediately, not in 24 hours or a week or two. That is how work comes to a grinding halt. Not all IT tech support is equal. Again, if it ain't broken don't fix it.

 I am extremely grateful for the Help Desk, as I can call anytime and assistance is given PROMPTLY.

 Services? For the branch campus you get in the way more than you help. When I ask for something local IT hops right on it, but when Las Cruces gets involved suddenly a day turns into a month. We should not get substandard service because we are not in Las Cruces.

 You're doing very well with your current funding

 Making sure wifi is strong enough to reach to the labs at Espina Campus. That side of campus is a dead zone for the internet.

 thank you for all you do

 ICT has very skilled staff, just not enough staff to handle the needs of a university the size of nmsu.

 "Better online portals to guide users.

 For example, the Aggie-WPA2 doesn't have a helpful guide to how to set it up."

 The Help Desk service is not useful at all. The individuals who answer the phone are just students who cannot answer any questions.

 "Answer the phone at the help desk, or else return messages.

 When ICT ""bans"" a computer they should offer a method to fix it.

 Anything that I answered neutral about was information that didn't apply to me since I'm off campus. So far, everything that I've used regarding tech services has been user friendly. The only problems I encountered were initially during my training process.

 How about computers work when going to training.

 NMSU IT does a great job, all the time!

 Include more scantrons throughout the campus and more printing stations

 I used to be able to go upstairs to the library at DACC and report technical problems I was having. They were always quickly dealt with. Now I have to run everything through the department head who submits a work order. Adding in the layers of bureaucracy has made the process much slower and less efficient.

 We used to have a person in our building that ran a computer lab, troubleshot the departmental computers of faculty and staff, even fixed their personal laptops and offered advice on new software. His position was lost to indiscriminate budget cuts. Because of his long standing industry ties, he was able to purchase equipment at discounted rates. I have not seen how the situation has been improved either financially for the university by eliminating his position, or by the delivery of technology services for the faculty, students and staff.

 offer electronics recycling, please

 Great work!

 We need more software offerings in the Agriculture world. ARM by Gylling, etc.

 In the College of ACES we have fantastic IT support staff who help us quickly, and efficiently with anything and everything!

 Get a new president, provost, governor and board of regents.

 I think what we have here at NMSU is excellent, from products to service, I am a very happy customer.

 I appreciate that you are checking with folks to see what can be done better and smarter...!

 Again, STOP CHARGING FOR SERVICES!

 ICT should meet with users on a regular basis to discuss what is and what isn't working. This needs to be a conversation rather than a survey.

 Maybe you should have a plan for replacing computers like DACC does...for most staff positions they don't need the latest and greatest. CMT got the best, then 3 years later it went to staff then 3 years later it goes to student employees. I see people get new laptops/computers all the time here, and the old ones don't get reassigned to someone else.

 Respond to people who ask you for help. Provide an effective solution to do what they need to have done.

 Consider the security problems that frequent changes in passwords cause. Does the research support that every 6 months is better than every 48 months?

 I think you should be helping us get our computers set up in our offices and in our labs, including installing basic software.

 Consolidate ALL ICT services. Stop charging individual departments for telephone service and internet availability (this should be funded using single budget lines for the university).

 Document cameras are wonderful for class-please keep.

 RE the Cisco phones: It would be nice to be able to program my own programmable phone buttons on my own/ at my desk, without having to have the department pay ICT to do it.

 Aggie air is frustrating sometime

 I think that surveys like this are very good, but I'm guessing that few people will take the time to fill them out. I think that it might be better to have ICT staff regularly participating in faculty staff meetings.

 I would ask ICT to keep in mind that appropriate data governance BEGINS with ensuring access to the business intelligence that administrators, faculty, and staff need to do our jobs, and that security and control are built AROUND that access. I would also ask that ICT remember that, although we were not identified as stakeholders in (for example) the Moran study, the colleges are actually an extremely large and significant share of their constituency, and, indeed, the reason the university itself exists.

 When you work off campus you don't get much from campus IT. Thank goodness ACES has its own. But wonder with NMSU C in the same town why we don't get help from them.

 Moving to a Virtual Desktop Infrastructure has many benefits for the university.

 Email response through IT is quite horrible. ACES IT rarely ever respond to emails and in some cases haven't returned calls

 Better directory to reach the correct ICT/computer/classroom help.... very compartmentalized

 Facilitate more Computer programs for student and employees

 We need more Research/IT support.

 The technology in the Alta Vista Early College High School is very lacking. They need a serious overhaul.

 your questions are geared toward faculty. so I put neutral on the areas that do not affect me.

 NMDA's in house ICT services are excellent and I would not like to see those services absorbed by NMSU ICT

 Centralize ICT, physically and in terms of managerial.

 Improve technical training as part of ICT and not as an expense to the employees.

 I have found the ICT services to be beneficial regardless of campus of origin.

 More staff and resources for IT.

 It's hard, because I think it's a matter of having more ICT staff, and the budget just keeps shrinking for everyone.

The creative cloud downloads and updates seem to be the most problematic for my staff. It seems whenever we try and update the CC software, everyone gets reset to trial accounts. We've put in work orders and got it resolved, but it seems like there should be a more sustainable and cost effective solution to updating software.

 More training. A lot of staff do not know how to use features on Windows or Chrome or Firefox. Such as being able to reduce your print so documents fit on one page instead of two.

 I think NMSU only nees one computer support group not two ;we don't need FSA

 "Regarding removal of services that seem to only require a touch of a button; don't understand why charges must be so steep for a simple process. Understandable when services must be activated. Possibly reduce the cost for removal?!! This would be helpful. Also have a price list menu for ALL services ICT provides, this will help departments budget for their immediate needs. We are all in this TOGETHER>

 Improve EvaluationKit or find better software. Good program but way too many steps to get to the end result.

 same as above.

 1. PLEASE ...... PLEASE Create an archives site for all nmsu web sites: i.e. archieves.nmsu.edu, archives.registrar.nmsu, (etc) website to house old/not current info, forms, pages. Constant problems are caused when faculty/staff pull up old info and think it's current. Huge problem !! This would allow NMSU to maintain history without interfering with progress.

 It would be helpful to have someone from ICT support come to new Employee training and teach people how to get registered on the VPN and explain how important it is when working from home.

 Aggie Air at Gadsden and Sunland Park campuses can be improved.

 Learn how to help those that do not understand how technology is to assist us in our job. Without talking down to their peers.

 ICT staff is always courteous and FAST with responses, thank you for all the help you provide!!!

 Forcing us to use Internet Explorer for Banner is wrong to do to us. Screen letters are VERY hard to see and causes eyestrain, neck strain and makes our job much harder.

 Prompt in responding and assisting

 Thanks You

 Streamline when you call the help desk and when you are trying to find out about a ticket. I have had several calls or tickets where I am on the phone for about 10 or so minutes and always get transfered like 6 7 times minimum

 The Aggie Air login process is difficult and fraught with malfunctions..I frequently have to go through the whole process over and over again....

 Update Banner PLEASE!!!!

 Sometimes it is difficult to find someone who actually knows the answer to some (admittedly rather specific) technical questions. It becomes very frustrating to have to call the help desk and try to explain that deleting cookies will not solve a dynamic domain name server resolution problem (true story).

 This survey was set up with insider language. You might receive better and more responses if you used common language to write questions and radio button answers.

 Our local campus IT support staff is out-dated and often not helpful at all.

 Please extend any wireless signal to South campus. I do have to take a lot of pictures on my personal cell phone which are work related and then need to upload them to the cloud to access on other devices to disseminate. I have never found a reliable AggieAir or AggieGuest or the wpa-2 connected signal, even INSIDE many buildings. The signal is very disjointed and spotty at VERY BEST. I would definitely like and need to see a signal boost so that I can do my job properly.

 I think it is VERY important for ACES to maintain ICT support for faculty. The ACES ICT staff is responsive to our needs and keeps us operating efficiently.

 Do not go to centralized IT support!! The college IT professionals are excellent, and give almost immediate personalized service. They do not require placing a repair request. Do NOT break what is working so well.

 Nokia

 take some time and walk into the classrooms sit in the back and take a deep look at the classroom. That is what the student is experiencing, most of the time you will not be able to see the screen.

 Providing routine maintenance, updating of software, and scans for viruses/malware.

 Please fix the wifi strength in the music building.

A collaboration of the Department of Sociology & Information & Communication Technologies (ICT) Student Technology & Planning