TSP000 EN173103

User’s Guide User’s

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Iomega Corporation. Iomega mentioned in this document are the property of their respective companies. Copyright © 1997, © Copyright companies. respective their of property the are document this in mentioned

Tape Systems Tape names product and company other All Corporation. Iomega of, trademarks are eye and hand,

Iomega and the Iomega logo are registered trademarks of, and Ditto and the graphic swirl, graphic the and Ditto and of, trademarks registered are logo Iomega the and Iomega

utmrSrieadTcnclSpr Itrainl ...... ++353-1-8075-170 ...... (International) Suport Technical and Service Customer

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European Toll Free Support Numbers Support Free Toll European

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document or in the electronic documentation included with your Ditto software. Ditto your with included documentation electronic the in or document

Before calling Iomega for technical support, check the help under “Solving Problems” in this in Problems” “Solving under help the check support, technical for Iomega calling Before Contacting Iomega Contacting

Optional: Ditto Dash Tape Accelerator (2Mbps Floppy Controller) General Reference for all Ditto Tape Drives Iomega’s “Ditto Dash,” an optional tape accelerator card for internal tape drives, can transfer data up to two megabits per second and may reduce your back-up time. For Inserting and Removing Tapes more information on the Ditto Dash card, call Iomega directly, using the phone numbers under “Contacting Iomega” in this guide. Grip and insert your tape minicartridge as illustrated below. Push past the spring resistance of the drive until the minicartridge snaps into place, leaving about 3 cm (about one and one-quarter inches) still outside the drive. To remove the tape Operating Temperature and Condensation minicartridge from the drive, grip as before and pull it straight out of the drive. Let the drive and any tape minicartridges adjust to operating temperature (from Do not remove the minicartridge if the drive activity light is on and blinking. 10Ⴆto 45ႦC or 50Ⴆ to 113ႦF) before use. Do not operate the drive when condensation is present on the drive or tapes.

Warranty Warranty information is listed in the detailed warranty statement shipped with your drive.

Specific Information for Your Tape Drive

Preformatted Tapes Ditto 2GB All Ditto 2GB tapes are preformatted for you; only Ditto 2GB tapes Parallel Port Tape Drives can be used with the Ditto 2GB drive.

Ditto Easy When using preformatted tapes, Iomega recommends Travan EPP and 8-Bit Bi-Directional Ports preformatted tapes. Your Parallel Port Tape drive is compatible with both EPP and 8-bit, bidirectional ports. Iomega recommends EPP when possible. Tape Capacity Overall Printer-Cable Length and Cable Quality Ditto 2GB The formatted capacity of a Ditto 2GB tape is 1000MB (mega- Avoid low-quality printer cables and do not exceed an overall cable length (from bytes). Compressing your raw data by a 2:1 ratio (compression ratios computer to tape drive to printer) of 3 meters (about 10 feet). If you have data- depend on data type) allows you to store up to 2000MB of data. transfer problems, try using shorter or higher-quality cables. Ditto Easy The formatted capacity of Ditto Easy 3200 tapes (Travan TR-3) and Ditto Easy 800 tapes are about 1600 and 400MB respectively. Internal Tape Drives Compressing your raw data by a 2:1 ratio (compression ratios depend on data type) allows you to store up to 3200MB of data on Ditto CAUTION Before handling your internal tape drive touch a grounded Easy 3200 tapes and up to 800MB of data on Ditto Easy 800 tapes. metal object (like one of the metal cover screws on your computer) to discharge any buildup of personal static electricity. Circuit boards and integrated circuits can be damaged by electrostatic discharge. Reformatting Tapes Ditto Easy Old tapes and tapes that are generating too many errors should be Removing a Floppy or Other Drive bulk-erased and reformatted using your software format options. If you remove a floppy or other drive from your computer to make room for the tape Erasing tapes with a commercial-grade bulk eraser is the best way to drive, remember to reconfigure your system when this installation is complete ensure that your tape is ready for reformatting. Commercial-grade (Refer to your computer manual about “System Setup” or “CMOS Setup”). bulk erasers are available at many computer dealers. Note: The drive that was removed should be set to none in the CMOS settings. Tape Compatibility My drive works intermittently, or fails formats and has too many bad blocks in the Ditto 2GB drives will read and write as shown in the following table. We recommend 4 certify. Possible Solutions: (a) There may be a conflict with other adapter cards in the using only Ditto 2GB tapes. computer. Refer to the documentation for other cards and try to resolve addressing conflicts. (b) The tape might be degrading. Try using a newer tape. (c) Clean the Compatible read/write head according to the instructions in this guide. (d) If you are using DOS 2GB Drive(s) Tape Format Tape Type Read Write software, try to free up more conventional memory. If you are using Windows 2GB Ditto 2GB Ditto 2GB YES YES software, try starting windows in standard mode using the command “win /s”. 2GB QIC-3020 Travan TR-3 YES NO (e) Reposition your tape drive as far as possible from your hard drive, CD-ROM, 2GB QIC-3020 Wide 3020XLF YES NO 2GB QIC-3020 3020XL YES NO and/or monitor. 2GB QIC-80 Travan TR-1 YES NO 2GB QIC-80 Wide 5122 YES NO Why can’t I get full capacity from my Ditto tape? Answer: Compression ratios 2GB QIC-80XL 2120XL YES NO 5 depend on data type. If your original data can be compressed by a 2:1 ratio, you 2GB QIC-80 2080 or 2120 YES NO can get full capacity from your Ditto tape.

Formatting takes much longer than estimated by my backup software; what is Ditto Easy drives will read, write, and format as shown in the following table. wrong? Possible Solutions: (a) The tape might be degrading. Try using a newer Compatible 6 tape. (b) If you have a Ditto Easy drive, try to bulk-erase (using a commercial- Easy Drive(s) Tape Format Tape Type Read Write Format grade bulk eraser) and reformat the tape. (Note: Ditto 2GB drives do not format 3200 QIC-3020 Travan TR-3 YES YES YES tapes; do not bulk-erase your Ditto 2GB tapes.) (c) If you installed a Ditto Dash 3200 QIC-3010 Travan TR-2 YES NO NO accelerator, verify that it is connected to your tape drive. 3200 QIC-3020 Wide 3020XLF YES YES YES 3200 QIC-3020 3020XL YES YES YES I am having trouble restoring files. Possible Solutions: (a) Rebuild the catalog 3200 QIC-3010 Wide 3010XLF YES NO NO using the backup software. (b) Clean the read/write head. (c) Boot your computer 3200 QIC-3010 3010XL YES NO NO 7 800/3200 QIC-80 Travan TR-1 YES YES/NO YES/NO with a minimal set of drivers. (During boot, press F8 when you see “Starting 800/3200 QIC-80 Wide 5122 YES YES/NO YES/NO MSDOS.” Then answer “NO” to all DEVICE= and DEVICEHIGH= lines. 800/3200 QIC-80XL 2120XL YES YES/NO YES/NO (d) Run without software or disk-controller caching. (e) Set backup software to run 800/3200 QIC-80 2080 or 2120 YES YES/NO YES/NO at a slower speed (see on-line backup software manual for configuration information).

I get miscompares during the compare process. Possible Solutions: (a) Re-tension Cleaning Read/Write Head 8 the tape using the Ditto Tools re-tension option in your backup software. After approximately every twenty-five hours of operation, clean the read/write head (b) Try a new tape. (c) Reposition the tape drive as far as possible from your hard of the drive as described below. drive/CD-ROM and/or monitor. (d) It is normal for files that are changed during backup to miscompare at the end of the backup. (e) If you have a Ditto Easy drive, Use Cleaning Procedure 1 if you have: Ditto Easy 800 try bulk-erasing and/or reformatting the tape. (Note: Ditto 2GB drives do not format tapes; do not bulk-erase your Ditto 2GB tapes.) Use Cleaning Procedure 2 if you have: Ditto 2GB Ditto Easy 3200 I get errors like “Unable to update the tape header” or “Unable to read tape 9 volume table.” Possible Solutions: (a) Iomega preformatted TR-series tape CAUTION No other maintenance procedures are authorized by Iomega. minicartridges are recommended. (b) Re-tension the tape using the Tape Tools re- Attempting to service the drive in any other way will void the warranty. ˾ tension option in your backup software. (c) There may be a conflict with other adapter cards in the computer. Refer to the documentation for other cards and try Cleaning Procedure 1 Cleaning Procedure 2 to resolve addressing, DMA, or interrupt conflicts. (d) If your tape is a preformatted tape, try reformatting it again with the backup software shipped with your tape drive. (Note: Ditto 2GB drives do not format tapes; do not bulk-erase your Method A CAUTION QIC-80 cleaning A cleaning tape cartridge is available cartridges are NOT compatible Ditto 2GB tapes.) from Iomega (use the Sales with QIC-3020 Travan drives, Information number later in this and will damage the read/write I am unable to use data compression, or the system locks up in the compare guide). Follow the instructions head. ˾ 10 process. Possible Solution: Free enough memory for the software to run properly. included with the cartridge. Execute the DOS MEM command at the DOS prompt to find the largest executable program size, and make sure there is at least 540KB (kilobytes) available. Method B Clean the read/write head drive If you don’t have an Iomega cleaning with a foam swab (do not use a The tape-activity light stays on (and is not blinking) after exiting from the cotton swab) moistened in tape cartridge, clean the read/write backup software. Possible Solution: For some reason, the backup software did not pharmaceutical grade isopropyl 11 head with a cotton swab moistened in return the tape to BOT (beginning of tape) or EOT (end of tape). This is not a pharmaceutical grade isopropyl alcohol alcohol (make sure that the alcohol (make sure that the alcohol has no has no additives such as lanolin). problem; simply pull the tape out of the drive. additives such as lanolin). Push open Push open the tape access door, the tape access door, locate the head, locate the head, and wipe the head I am experiencing write-protect errors. Possible Solutions: (a) Make sure the write- and wipe across the head as illustrated up and down (not sideways) as 12 protect tab on your tape cartridge is not in the write-protect position. below using very light pressure. illustrated below using very light (b) If you just bulk-erased your tape, it may need to be bulk-erased again to pressure. completely eliminate previous data. (c) Make sure you are using the correct tape minicartridge. Some minicartridges cannot be written to, but can be read. The Ditto 2GB drive reads and writes to Ditto 2GB and TR-2 formatted cartridges.

I have installed the Ditto Dash in my computer system and am having problems Wipe Across Wipe Only configuring it to run with my computer. Refer to the Solving Problems section of Up and Down 13 the Ditto Dash Installation Guide and User’s Reference, or to the documentation for Read/Write Head Read/Write Head the accelerator or controller you are using.

I am having problems reading Irwin tapes. Possible Solution: Irwin-read capability is based on EZ-Tape versions 2.02 to 3.2; make sure the tape was written Solving Problems 14 with one of these versions. Irwin tapes are not compatible with Ditto Easy 3200. Many solutions to common questions and problems are answered in the Iomega FaxBack Service (801) 778-5763 or in the on-line services (refer to Iomega on the Information Superhighway in this guide). Special Solutions for Parallel Port Drive Problems I’m installing the tape drive and I cannot get it to work. My floppy drive My software fails to recognize the tape drive or reports format failure, compare lights are on and I get an FDC (floppy disk controller) failure. Possible 1 errors, or a high number of corrected errors. Possible Solutions: (a) Make sure the 1 Solutions: (a) Check the pin-one orientation of all connections involved with tape drive is plugged in. (b) Make sure the tape drive is positioned at least 25cm your tape drive installation. Refer to your installation guide and those steps that (about 10 inches) from the monitor. discuss and illustrate connections. The printer connected to my drive doesn't work. Possible Solutions: (a) Make sure I get erratic, inconsistent performance, or the tape drive is not seen. Possible 2 the printer is turned on and the tape drive is plugged in. (b) Check all cable Solutions: (a) Make sure that data and power connections are straight and connections. 2 secure. (b) Refer to your software manual for solutions involving software timing issues with programs like screen savers, screen clocks, etc. (c) Reposition Special Solutions for Ditto Easy 3200 Drives your tape drive as far as possible from your hard drive, CD-ROM, and/or My backup software cannot read a TR-3 tape. Possible Solutions: (a) Try cleaning monitor. (d) If you installed the Ditto Dash accelerator, make sure that your the read/write head. (b) Preformatted TR-3 tapes are formatted using 1Mbps internal tape drive is connected to it. (megabit per second) or 2Mbps controllers. If your tape drive is connected to a 500 Kbps controller (1/2 Mbps), TR-3 tapes will not be readable. If you reformat Why does it take so long to format a tape? Answer: Unlike random-access the TR-3 tape using a 500 Kbps controller, half the capacity will be lost. To devices, tape drives are sequential-access devices requiring more access time. reformat a TR-3 tape to its maximum capacity, connect your tape drive to a 1Mbps 3 Ditto drives are formatting the equivalent of hundreds 1.44MB floppy disks. or 2Mbps floppy controller.

More Problem-Solving Help More solutions may be present in the README file on your backup software disk. Additionally, many solutions to common questions and problems are answered in the Iomega FaxBack Service (801) 778-5763 or in the on-line services (refer to Iomega on the Information Superhighway in this guide).

EN173103