WELCOME TO YOUR WILD ADVENTURE! FIRST AID CENTRE We want all our Adventurers to have a really wild This is located in Forbidden Kingdom close to Rameses adventure every time they visit Chessington World of Revenge. The First Aid team caters for a number of Adventures Resort. This guide has been designed to special needs, including cold storage of medicines. highlight the facilities available for guests with a disability. Merlin Entertainments Group takes a responsible approach with regards to policies and WHEELCHAIR HIRE procedures for guests with a disability visiting its Wheelchair hire is available from Adventure Point attractions. In this respect, all UK attractions work to Gift Shop and is charged at £10 per day plus a £50 a Group policy in order to maintain consistency of fully refundable pre-authorisation. The number approach, and also to comply with the Equality Act 2010 (EA). of wheelchairs we hold is limited and we cannot guarantee their availability. Please note wheelchair loss or damage may result in a charge. Registered disabled guests with documented proof may hire BALPPA STATEMENT a wheelchair free of charge, a £50 refundable “Members of the British Association of Leisure Parks, pre-authorisation will still apply, please speak to a Piers and Attractions (BALPPA) welcome visits by member of staff for more details. Failure to return disabled people and will do all that is possible to wheelchair will result in a charge of £185, all pre- ensure a safe and pleasurable stay. However, certain authorisations must be done on a credit or debit card. rides and attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides should TOILETS we feel there is a danger to a particular individual Toilets with disabled access are available or individuals for whatever reason. We have been throughout the park and you’ll find their locations advised by the Health & Safety Executive that refusal marked on the park map. Please note that these on the grounds of health & safety does not constitute facilities are fitted with a Radar Key. If you do not discrimination. We hope that you understand and accept have a Radar Key and require use of these facilities, the decisions made in the interests of your safety.” please speak with a member of staff at Guest Help and Information for assistance.

GUEST HELP & INFORMATION CHANGING PLACES TOILET Located in Adventure Point this should be your first Changing Places toilets are located in the Pirates’ Cove port of call. The Guest Help and Information team area of the Resort and include a hoist, change area can offer advice on ride access and restrictions, and shower facility alongside accessible toilet facilities. issue Ride Access wristbands and passes (conditions These facilities are also fitted with a Radar Key. apply) and provide further information on facilities for Adventurers with a disability. Guest Help and Information can also check Adventurers’ heights to RESTAURANTS AND SHOPS confirm which rides you can go on. If you need assistance when visiting any of our shops or restaurants, you’ll find hosts on hand who will be GROUPS happy to help. Large groups of guests with a disability visiting our park are advised to contact our Guest Help and Information ZOO AND CENTRE team, ideally prior to their visit, or otherwise upon arrival for further advice about access and facilities. Our Zoo and SEA LIFE centre are all fully accessible and can be found in 3 areas. The SEA LIFE centre is located near our Lodge Gate and hosts are on hand to assist any guests who require additional ANNUAL PASS assistance. Our Trail of the Kings is accessible to Adventurers with a disability can obtain a transferable get a close up look into the world of our fascinating helper’s Annual Pass if you are able to provide animal Kings. Wanyama Reserve is located behind evidence of your disability (e.g. blue badge or similar). our Resort Hotels and puts our Grevy’s Zebra, To find out more please visit The Merlin Annual Pass Scimitar Horned Onyx, Meerkats and Giraffe Hub in Mexicana. centre stage. RIDES & CHESSINGTON ZOO ATTRACTIONS AMAZU TREETOP ADVENTURE

• Disabled access via the attraction entrance. • No more than 3 companions per disabled guest. AFRICA • Not suitable for non-ambulant guests. • Guests must be over 0.9m tall to experience this attraction. THE GRUFFALO ARENA • A number of steps are in place at this attraction. • Suitable for both ambulant and non-ambulant guests. • Wheelchair seating available. • Speak to stage host for Meet & Greet opportunities.

TREETOP HOPPERS • Disabled access via the ride exit. • No more than 3 companions per disabled guest. FORBIDDEN KINGDOM • Suitable for both ambulant and non-ambulant guests. • Non-ambulant guests will need to transfer from their wheelchair to the ride. RAMESES REVENGE • Guests must be 0.9m tall to ride. An adult over 16 must accompany guests between 0.9m and 1.3m tall. • Disabled access via the dedicated entrance. Please be aware that this access route involves 18 steps. • Maximum of 2 adults per row. • No more than 3 companions per disabled guest. • Not suitable for guests who suffer from back, heart or neck problems, or expectant mothers. • Suitable for both ambulant and non-ambulant guests. • Guests must be able to brace themselves with their • Non-ambulant guests will need to transfer from hands and/or feet and remain sitting in an upright their wheelchair to the ride. position. • Guests must be over 1.4m and under 1.96m tall to ride. TOADIE’S CRAZY CARS • Not suitable for guests who suffer from back, heart or neck problems, or expectant mothers. • Disabled access via the ride exit. • Guests must be able to brace themselves with • No more than 3 companions per disabled guest. their hands and/or feet and remain sitting in an • Suitable for both ambulant and non-ambulant guests. upright position. • Non-ambulant guests will need to transfer from their wheelchair to the ride. • An adult over 16 must accompany guests under 1.1m tall. TOMB BLASTER • Not suitable for guests who suffer from back, heart • Disabled access via the ride exit. or neck problems, or expectant mothers. • No more than 4 companions per disabled guest. • Guests must be able to brace themselves with their • Not suitable for non-ambulant guests. hands and/or feet and remain sitting in an upright • This ride involves a complex evacuation procedure position. and is not suitable for all guests. For more detailed • Ambulant Adventurers are able to ride this information, please speak to a Host. attraction with a companion under the age of 14; • An adult over 16 must accompany guests we strongly recommend that if you choose to ride under 1.1m tall. without the assistance of a companion at least 14 years old someone of at least this age remains in a • Ride Access Pass holders must be able to walk unaided. close proximity of the ride in the unlikely event of • Ride Access Pass holders must sit in the 2nd carriage an emergency situation. of the train. LAND OF THE DRAGONS DRAGON’S PLAYHOUSE

• Disabled access via the attraction entrance. • No more than 3 companions per disabled guest. • Suitable for both ambulant and non-ambulant guests. CANOPY CAPERS • Guests must be under 1.4m tall to experience this attraction. • Disabled access via the attraction entrance. Please be aware that this access route has 21 steps. • One companion must be over 14, over 1.4m tall and non-active in the attraction. • No more than 3 companions per disabled guest. • Please note there are uneven surfaces in this • Not suitable for non-ambulant guests. attraction and climbing is required to reach the • An adult over 16 must accompany guests under upper levels. 0.9m tall. • Please be aware that there are uneven surfaces and steps inside the attraction. GRIFFIN’S GALLEON • Disabled access via the ride exit. DRAGON’S FURY • No more than 3 companions per disabled guest. • Suitable for both ambulant and non-ambulant guests. • Disabled access via the dedicated entrance. Please be aware this access route has 9 steps. • Non-ambulant guests will need to transfer from their wheelchair to the ride. • No more than 3 companions per disabled guest. • Guests must be over 0.9m tall to ride. An adult over 16 • Not suitable for non-ambulant guests. must accompany guests between 0.9m and 1.2m tall. • This ride involves a complex evacuation procedure • Not suitable for guests who suffer from back, and is not suitable for all guests. For more detailed heart or neck problems, or expectant mothers. information, please speak to a Host. • Guests must be able to brace themselves with • Guests must be over 1.2m and under 1.96m tall their hands and/or feet and remain sitting in an to ride. upright position. • Maximum of 3 adults per car. • Ambulant Adventurers are able to ride this • Ride Access Pass holders must be able to attraction with a companion under the age of 14; walk unaided. we strongly recommend that if you choose to ride • Ride Access Pass holders with vertigo may without the assistance of a companion at least 14 be affected. years old someone of at least this age remains in a • Not suitable for guests who suffer from back, heart close proximity of the ride in the unlikely event of or neck problems, or expectant mothers. an emergency situation. • Guests must be able to brace themselves with their hands and/or feet and remain sitting in an upright position. SEA DRAGONS • Ride Access Pass holders must be able to board the • Disabled access via the ride exit. cars whilst in motion (conveyor-belt system). • No more than 3 companions per disabled guest. • Suitable for both ambulant and non-ambulant guests. • Non-ambulant guests will need to transfer from their wheelchair to the ride. • An adult over 16 must accompany guests under 1.1m tall. • Ambulant Adventurers are able to ride this attraction with a companion under the age of 14; we strongly recommend that if you choose to ride without the assistance of a companion at least 14 years old someone of at least this age remains in a close proximity of the ride in the unlikely event of an emergency situation. ADVENTURE POINT MEXICANA

ADVENTURE TREE RATTLESNAKE • Disabled access via the dedicated entrance. • No more than 3 companions per disabled guest. • Disabled access via the ride exit. • Suitable for both ambulant and non-ambulant guests. • No more than 3 companions per disabled guest. • Wheelchairs are permitted on the ride but must be • Not suitable for non-ambulant guests. secured into designated carriages. A maximum of two wheelchairs are permitted per ride. • This ride involves a complex evacuation procedure • An adult over 16 must accompany guests under 1.1m tall. and is not suitable for all guests. For more detailed • Accompanying adults must stand next to the child information, please speak to a Host. they are accompanying, if the child is sitting on • Guests must be over 1.4m and under 1.96m tall a tiger, giraffe, rhino or capybara. They must not to ride. stand on the outside edge of the ring. • Accompanying adults must sit next to the child they • Maximum of 3 adults per car. are accompanying, if child is sitting in a spinning • Ride Access Pass holders must be able to walk unaided. tub or rocking chariot. • Ride Access Pass holders with vertigo may • Limited restraint on ride. Guests must be able to sit be affected. in an upright position at all times and hold on tight to be able to sit on a tiger, giraffe, rhino or capybara. • Not suitable for guests who suffer from back, heart or neck problems, or expectant mothers. • Not suitable for guests with heart conditions, high blood pressure, back problems, neck problems or • Guests must be able to brace themselves with expectant mothers. their hands and/or feet and remain sitting in an upright position. HOCUS POCUS HALL • Disabled access via the attraction entrance – please approach the Host at the entrance for access. • No more than 3 companions per disabled guest. SCORPION EXPRESS • Suitable for both ambulant and non-ambulant guests. • Disabled access via the ride exit. • An adult over 16 must accompany guests under 1.1m tall. • May not be suitable for those under the age of 4. • No more than 3 companions per disabled guest. • Strobed lighting is used in this attraction and visibility • Not suitable for non-ambulant guests. may be reduced as a result of 3D and UV lighting effects. • This ride involves a complex evacuation procedure • Ambulant Adventurers are able to ride this attraction and is not suitable for all guests. For more detailed with a companion under the age of 14; we strongly recommend that if you choose to ride without the information, please speak to a Host. assistance of a companion at least 14 years old someone • Guests must be over 0.9m and under 1.96m tall of at least this age remains in a close proximity of the to ride. An adult over 16 must accompany guests ride in the unlikely event of an emergency situation. between 0.9m and 1.1m tall. • Ride Access Pass holders must be able to TINY TRUCKERS walk unaided. • Disabled access via the ride exit. • Not suitable for guests who suffer from back, • No more than 3 companions per disabled guest. heart or neck problems, or expectant mothers. • Suitable for both ambulant and non-ambulant guests. • Non-ambulant guests will need to transfer from • Guests must be able to brace themselves with their wheelchair to the ride. their hands and/or feet and remain sitting in an • An adult over 16 must accompany any guest under 1.1m tall. upright position. • One truck per group, depending on size of guest. • Ride Access Pass holders must sit in designated seats • Maximum of 2 adults per truck. as advised by the Rides host. • Not suitable for guests who suffer from back, heart or neck problems, or expectant mothers. • Guests must be able to brace themselves with their hands and/or feet and remain sitting in an upright position. • Ambulant Adventurers are able to ride this attraction with a companion under the age of 14; we strongly recommend that if you choose to ride without the assistance of a companion at least 14 years old someone of at least this age remains in a close proximity of the ride in the unlikely event of an emergency situation. MYSTIC EAST PIRATES’ COVE

DRAGON FALLS BLACK BUCCANEER • Disabled access via the dedicated entrance. Please • Disabled access via the dedicated entrance, be aware that this access route has 27 steps. Please be aware this access route has 7 steps. For For special assistance please speak to a Ride host. wheelchair access please speak to a Rides host at • No more than 4 companions per disabled guest. the exit. • Not suitable for non-ambulant guests. • No more than 4 companions per disabled guest. • This ride involves a complex evacuation procedure • Suitable for both ambulant and non-ambulant guests. and is not suitable for all guests. For more detailed • Non-ambulant guests will need to transfer from information, please speak to a Host. their wheelchair to the ride. • Guests must be over 1.2m tall to ride. An adult over • Guests must be over 1m tall to ride. An adult over 16 16 must accompany guests under 1.3m tall. must accompany guests between 0.9m and 1.3m tall. • Ride Access Pass holders must be able to walk unaided. • Non-ambulant guests and companions must use the • Ride Access Pass holders must be able to board the middle seat of the boat as directed, they must face boat whilst in motion (conveyor-belt system). the Ride Operator and an adult over 16 must be at each end of the row. • Not suitable for guests who suffer from back, heart or neck problems, or expectant mothers. • Not suitable for guests who suffer from back, heart or neck problems, or expectant mothers. • Guests must be able to brace themselves with their hands and/or feet and remain sitting in an • Guests must be able to brace themselves with their upright position. hands and/or feet and remain sitting in an upright position. • Ride Access Pass holders must sit in the middle of the boat. • Ambulant Adventurers are able to ride this attraction with a companion under the age of 14; we strongly recommend that if you choose to ride without the assistance of a companion at least 14 years old someone of at least this age remains in a close proximity of the ride in the unlikely event of • Disabled access via the ride exit. an emergency situation. • No more than 5 companions per disabled guest. • Suitable for both ambulant and non-ambulant guests. SEASTORM • Non-ambulant guests will need to transfer from their wheelchair to the ride. • Disabled access via the dedicated entrance. • An adult over 16 must accompany guests under • No more than 3 companions per disabled guest. 1.1m tall. • Suitable for both ambulant and non-ambulant guests. • Weight and balance restrictions may apply. • Non-ambulant guests will need to transfer from • Ride Access Pass holders with vertigo may their wheelchair to the ride. be affected. • Guests must be over 0.9m tall to ride. An adult over 16 must accompany any guests between 0.9m and 1.1m tall. • Not suitable for guests who suffer from back, heart or neck problems, or expectant mothers. • Guests must be able to brace themselves with their hands and/or feet and remain sitting in an upright position. • Ambulant Adventurers are able to ride this attraction with a companion under the age of 14; we strongly recommend that if you choose to ride without the assistance of a companion at least 14 years old someone of at least this age remains in a close proximity of the ride in the unlikely event of an emergency situation. WILD WOODS WILD ASIA

JUNGLE BUS THE GRUFFALO RIVER RIDE ADVENTURE • Disabled access via the ride exit. • Disabled access via the dedicated entrance. Please be aware this access route has a number of steps. • No more than 3 companions per disabled guest. • Suitable for both ambulant and non-ambulant guests. • Disabled queue merges with main queue at batching point. • Non-ambulant guests will need to transfer from their wheelchair to the ride. • No more than 4 companions per disabled guest. • Guests must be over 0.9m and under 1.96m tall. • Not suitable for non-ambulant guests over 1.1m. An adult over 16 must accompany guests between • Non-ambulant guests under the height of 1.1m are 0.9m and 1.1m tall. permitted to ride but carers must be able to carry • Not suitable for guests who suffer from back, guest in the event of an emergency situation. heart or neck problems, or expectant mothers. • This ride involves a complex evacuation procedure • Guests must be able to brace themselves with and is not suitable for all guests. For more detailed their hands and/or feet and remain sitting in an information, please speak to a Host. upright position. • An adult over 16 must accompany any guests under • Ambulant Adventurers are able to ride this attraction 1.1m tall. with a companion under the age of 14; we strongly recommend that if you choose to ride without the • Maximum of 4 adults per boat. assistance of a companion at least 14 years old someone • Ride Access Pass holders must be able to board the of at least this age remains in a close proximity of the boat whilst in motion (conveyor-belt system). ride in the unlikely event of an emergency situation. • Ride Access Pass holders must be able to walk unaided if over 1.1m. • Not suitable for guests who suffer from back, heart • Dedicated disabled entrance via the ride exit. or neck problems, or expectant mothers. Please note this access has 8 steps. • Guests must be able to brace themselves with their • No more than 3 companions per disabled guest. hands and/or feet and remain sitting in an • Not suitable for non-ambulant guests. upright position. • This ride involves a complex evacuation procedure and is not suitable for all guests. For more detailed information, please speak to a Host. • Guests must be over 1.2m and under 1.96m tall to ride. • Disabled access via the dedicated entrance in Trail • Ride Access Pass holders must be able to walk unaided. of the Kings. Please be aware this access has 7 steps. • Not suitable for guests who suffer from back, • No more than 3 companions per disabled guest. heart or neck problems, or expectant mothers. • Not suitable for non-ambulant guests. • Guests must be able to brace themselves with their hands and/or feet and remain sitting in an • This ride involves a complex evacuation procedure upright position. and is not suitable for all guests. For more detailed information, please speak to a Host. • Guests must be over 1.1m and under 1.96m tall MONKEY SWINGER to ride. An adult over 16 must accompany guests • Disabled access via a dedicated entrance. between 1.1m and 1.3m tall. • No more than 3 companions per disabled guest. • Ride Access Pass holders must be able to walk unaided. • Suitable for both ambulant and non-ambulant guests. • Ride Access Pass holders must sit at the back of the train. • Non-ambulant guests will need to transfer from their wheelchair to the ride. • Guests must be over 1.2m tall to ride. • Limited restraint on ride. Guests must be able to sit in an upright position at all times and hold on tight. • Not suitable for guests who suffer from back, heart or neck problems, or expectant mothers. • Guests must be able to brace themselves with their hands and/or feet and remain sitting in an upright position. TEMPLE OF MAYHEM ZUFARI • Disabled access via the attraction exit. • No more than 3 companions per disabled guest. • Suitable for both ambulant and non-ambulant guests. • Guests must be over 4 years of age and under FLYING JUMBOS 1.4m tall to enter. • Disabled access via the dedicated entrance. • One companion must be over 1.4m tall and • No more than 3 companions per disabled guest. non-active in the attraction. • Suitable for both ambulant and non-ambulant guests. • Please note that there are stairs to the upper levels. • Non-ambulant guests will need to transfer from their wheelchair to the ride. • An adult over 16 must accompany any guests under TUK TUK TURMOIL 1.1m tall. • Disabled access via the ride exit. • Ambulant Adventurers are able to ride this • No more than 3 companion per disabled guest. attraction with a companion under the age of 14; • Suitable for both ambulant and non-ambulant guests. we strongly recommend that if you choose to ride without the assistance of a companion at least 14 • Non-ambulant guests will need to transfer from years old someone of at least this age remains in a their wheelchair to the ride. close proximity of the ride in the unlikely event of • Guests must be over 0.9m tall to ride. An adult over an emergency situation. 16 must accompany any guests between 0.9m and 1.3m tall. • Not suitable for guests who suffer from back, heart or neck problems, or expectant mothers. • Guests must be able to brace themselves with their ZUFARI: RIDE INTO AFRICA! hands and/or feet and remain sitting in an upright position. • Disabled access via the dedicated entrance. • Ambulant Adventurers are able to ride this • No more than 4 companions per disabled guest. attraction with a companion under the age of 14; • Not suitable for non-ambulant guests. we strongly recommend that if you choose to ride • This ride involves a complex evacuation procedure without the assistance of a companion at least 14 and is not suitable for all guests. For more detailed years old someone of at least this age remains in a information, please speak to a Host. close proximity of the ride in the unlikely event of • Guests must be over 1m tall to ride. An adult over an emergency situation. 16 must accompany any guests between 1m and 1.3m tall. • Ride Access Pass holders must be able to walk un-aided. • Wheelchairs are not permitted. • Not suitable for guests who suffer from back, heart or neck problems, or expectant mothers. • Guests must be able to brace themselves with their hands and/or feet and remain sitting in an upright position. ABOUT THE If you require a Ride Access Pass you will need to provide one of the following forms of RIDE ACCESS PASS documentation: • A certified NHS Letter from your doctor or consultant clearly stating why you are eligible Ride Access Passes are reserved for Adventurers for the policy. who do not understand the concept of queueing; have difficulties with everyday social interaction; • A letter from a professional body (e.g Nurse, Bupa have a limited capacity to follow instruction or to Healthcare Advisor) clearly stating why you are understand others’ emotional feelings or expressions, eligible for the policy. and may become agitated or distressed having to • A DLA, DWP or PIP letter stating you are entitled wait for extended periods of time; have a physical to HIGHER RATE MOBILITY allowance – please note disability that prevents them standing for we will only accept higher rate mobility extended periods of time and permanently allowance for a Ride Access Pass, no other non-ambulant guests. letters will be accepted. Please note that having a registered disability does • A blue badge along with an additional not mean you automatically receive a Ride Access Pass. form of photographic identification. An application for a Ride Access Pass is made at Guest Help & Information. Documentation is required to support all applications and staff reserve the right to refuse a Pass to anyone who does not show appropriate documentation. RIDE ACCESS The 7 most popular rides (as listed below) are our busiest and therefore restrictions apply: the Ride SYSTEM Access Pass needs to be presented to the Rides Host upon arrival at the ride of your choice; you will then be allowed to board your first ride at the earliest opportunity. When going onto the ride you will be • Adventurers will be issued with a Ride Access Pass given a time for your next ride, which will correlate by the team at Guest Help and Information. to the length of the main queue for that ride, up • All Adventurers will be required to sign terms to a maximum of 45 minutes. This process will be and conditions to confirm they understand the repeated at each of the rides listed below. policy and how to use it. • Dragons Fury • Once issued with a pass, Adventurers will have 10 • Vampire tokens to use on any attractions of their choosing. • The Gruffalo River Ride Adventure • Adventurers are required to present the pass at • Tiny Truckers the designated disabled access point as listed in • Scorpion Express this guide. • Kobra • Once at an attraction the attraction host will • Tomb Blaster cross through one token. You are free to use all other rides by awaiting assistance at the dedicated disabled access point, each attraction visited will require one token. Only one pass will be issued to each eligible disabled Adventurer and lost or damaged passes will not be replaced under any circumstances. Please note that a maximum of three companions (companions can be interchanged throughout the day) can accompany a disabled adventurer onto our Rides and Attractions via the access stated above. Height, size and other safety restrictions also apply; these are displayed on the Park Map and on signage at the rides and should be read in conjunction with this guide.

If guests wish to use the main queue line of a ride to avoid using a ride token they are able to do so however all Ride Access Pass holders must still follow the relevant restrictions for disabled guests and follow the instructions of the Rides and Attractions team.