Chessington-World-Of-Adventures.Pdf
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WELCOME TO YOUR WILD ADVENTURE! FIRST AID CENTRE We want all our Adventurers to have a really wild This is located in Forbidden Kingdom close to Rameses adventure every time they visit Chessington World of Revenge. The First Aid team caters for a number of Adventures Resort. This guide has been designed to special needs, including cold storage of medicines. highlight the facilities available for guests with a disability. Merlin Entertainments Group takes a responsible approach with regards to policies and WHEELCHAIR HIRE procedures for guests with a disability visiting its Wheelchair hire is available from Adventure Point attractions. In this respect, all UK attractions work to Gift Shop and is charged at £10 per day plus a £50 a Group policy in order to maintain consistency of fully refundable pre-authorisation. The number approach, and also to comply with the Equality Act 2010 (EA). of wheelchairs we hold is limited and we cannot guarantee their availability. Please note wheelchair loss or damage may result in a charge. Registered disabled guests with documented proof may hire BALPPA STATEMENT a wheelchair free of charge, a £50 refundable “Members of the British Association of Leisure Parks, pre-authorisation will still apply, please speak to a Piers and Attractions (BALPPA) welcome visits by member of staff for more details. Failure to return disabled people and will do all that is possible to wheelchair will result in a charge of £185, all pre- ensure a safe and pleasurable stay. However, certain authorisations must be done on a credit or debit card. rides and attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides should TOILETS we feel there is a danger to a particular individual Toilets with disabled access are available or individuals for whatever reason. We have been throughout the park and you’ll find their locations advised by the Health & Safety Executive that refusal marked on the park map. Please note that these on the grounds of health & safety does not constitute facilities are fitted with a Radar Key. If you do not discrimination. We hope that you understand and accept have a Radar Key and require use of these facilities, the decisions made in the interests of your safety.” please speak with a member of staff at Guest Help and Information for assistance. GUEST HELP & INFORMATION CHANGING PLACES TOILET Located in Adventure Point this should be your first Changing Places toilets are located in the Pirates’ Cove port of call. The Guest Help and Information team area of the Resort and include a hoist, change area can offer advice on ride access and restrictions, and shower facility alongside accessible toilet facilities. issue Ride Access wristbands and passes (conditions These facilities are also fitted with a Radar Key. apply) and provide further information on facilities for Adventurers with a disability. Guest Help and Information can also check Adventurers’ heights to RESTAURANTS AND SHOPS confirm which rides you can go on. If you need assistance when visiting any of our shops or restaurants, you’ll find hosts on hand who will be GROUPS happy to help. Large groups of guests with a disability visiting our park are advised to contact our Guest Help and Information ZOO AND SEA LIFE CENTRE team, ideally prior to their visit, or otherwise upon arrival for further advice about access and facilities. Our Zoo and SEA LIFE centre are all fully accessible and can be found in 3 areas. The SEA LIFE centre is located near our Lodge Gate and hosts are on hand to assist any guests who require additional ANNUAL PASS assistance. Our Trail of the Kings is accessible to Adventurers with a disability can obtain a transferable get a close up look into the world of our fascinating helper’s Annual Pass if you are able to provide animal Kings. Wanyama Reserve is located behind evidence of your disability (e.g. blue badge or similar). our Resort Hotels and puts our Grevy’s Zebra, To find out more please visit The Merlin Annual Pass Scimitar Horned Onyx, Meerkats and Giraffe Hub in Mexicana. centre stage. RIDES & CHESSINGTON ZOO ATTRACTIONS AMAZU TREETOP ADVENTURE • Disabled access via the attraction entrance. • No more than 3 companions per disabled guest. AFRICA • Not suitable for non-ambulant guests. • Guests must be over 0.9m tall to experience this attraction. THE GRUFFALO ARENA • A number of steps are in place at this attraction. • Suitable for both ambulant and non-ambulant guests. • Wheelchair seating available. • Speak to stage host for Meet & Greet opportunities. TREETOP HOPPERS • Disabled access via the ride exit. • No more than 3 companions per disabled guest. FORBIDDEN KINGDOM • Suitable for both ambulant and non-ambulant guests. • Non-ambulant guests will need to transfer from their wheelchair to the ride. RAMESES REVENGE • Guests must be 0.9m tall to ride. An adult over 16 must accompany guests between 0.9m and 1.3m tall. • Disabled access via the dedicated entrance. Please be aware that this access route involves 18 steps. • Maximum of 2 adults per row. • No more than 3 companions per disabled guest. • Not suitable for guests who suffer from back, heart or neck problems, or expectant mothers. • Suitable for both ambulant and non-ambulant guests. • Guests must be able to brace themselves with their • Non-ambulant guests will need to transfer from hands and/or feet and remain sitting in an upright their wheelchair to the ride. position. • Guests must be over 1.4m and under 1.96m tall to ride. TOADIE’S CRAZY CARS • Not suitable for guests who suffer from back, heart or neck problems, or expectant mothers. • Disabled access via the ride exit. • Guests must be able to brace themselves with • No more than 3 companions per disabled guest. their hands and/or feet and remain sitting in an • Suitable for both ambulant and non-ambulant guests. upright position. • Non-ambulant guests will need to transfer from their wheelchair to the ride. • An adult over 16 must accompany guests under 1.1m tall. TOMB BLASTER • Not suitable for guests who suffer from back, heart • Disabled access via the ride exit. or neck problems, or expectant mothers. • No more than 4 companions per disabled guest. • Guests must be able to brace themselves with their • Not suitable for non-ambulant guests. hands and/or feet and remain sitting in an upright • This ride involves a complex evacuation procedure position. and is not suitable for all guests. For more detailed • Ambulant Adventurers are able to ride this information, please speak to a Host. attraction with a companion under the age of 14; • An adult over 16 must accompany guests we strongly recommend that if you choose to ride under 1.1m tall. without the assistance of a companion at least 14 years old someone of at least this age remains in a • Ride Access Pass holders must be able to walk unaided. close proximity of the ride in the unlikely event of • Ride Access Pass holders must sit in the 2nd carriage an emergency situation. of the train. LAND OF THE DRAGONS DRAGON’S PLAYHOUSE • Disabled access via the attraction entrance. • No more than 3 companions per disabled guest. • Suitable for both ambulant and non-ambulant guests. CANOPY CAPERS • Guests must be under 1.4m tall to experience this attraction. • Disabled access via the attraction entrance. Please be aware that this access route has 21 steps. • One companion must be over 14, over 1.4m tall and non-active in the attraction. • No more than 3 companions per disabled guest. • Please note there are uneven surfaces in this • Not suitable for non-ambulant guests. attraction and climbing is required to reach the • An adult over 16 must accompany guests under upper levels. 0.9m tall. • Please be aware that there are uneven surfaces and steps inside the attraction. GRIFFIN’S GALLEON • Disabled access via the ride exit. DRAGON’S FURY • No more than 3 companions per disabled guest. • Suitable for both ambulant and non-ambulant guests. • Disabled access via the dedicated entrance. Please be aware this access route has 9 steps. • Non-ambulant guests will need to transfer from their wheelchair to the ride. • No more than 3 companions per disabled guest. • Guests must be over 0.9m tall to ride. An adult over 16 • Not suitable for non-ambulant guests. must accompany guests between 0.9m and 1.2m tall. • This ride involves a complex evacuation procedure • Not suitable for guests who suffer from back, and is not suitable for all guests. For more detailed heart or neck problems, or expectant mothers. information, please speak to a Host. • Guests must be able to brace themselves with • Guests must be over 1.2m and under 1.96m tall their hands and/or feet and remain sitting in an to ride. upright position. • Maximum of 3 adults per car. • Ambulant Adventurers are able to ride this • Ride Access Pass holders must be able to attraction with a companion under the age of 14; walk unaided. we strongly recommend that if you choose to ride • Ride Access Pass holders with vertigo may without the assistance of a companion at least 14 be affected. years old someone of at least this age remains in a • Not suitable for guests who suffer from back, heart close proximity of the ride in the unlikely event of or neck problems, or expectant mothers. an emergency situation. • Guests must be able to brace themselves with their hands and/or feet and remain sitting in an upright position. SEA DRAGONS • Ride Access Pass holders must be able to board the • Disabled access via the ride exit.