Our Business 1 2 3 4

CR CORPORATE RESPONSIBILITY

Our Workplace Our Marketplace Our Community Our Environment Our Business 1 2 3 4 CR CORPORATE RESPONSIBILITY

Welcome to our latest CR Report At Eurovia, we have reported on our strategy and performance each year since 2008. This report covers activities carried out during 2013 and looks at key targets for 2014. We have compiled it with emphasis on addressing our customers, employees, communities, suppliers, partners and shareholders.

If you have any comments, queries, or requests for the coming year, please get in touch with me.

Siobhan Riordan Group Sustainability and CR Advisor e: [email protected] Our Business 1 2 3 4 Contents

Contents

We have chosen to report on four key areas that align with our CR strategy: Workplace, Marketplace, Community and Environment. Our Business We work with Business in the Community on CR reporting, taking guidance on how and what to report. Learn more about our group, The information and stories presented here give evidence of activities in operation throughout our group. including Ringway and Eurovia. Further details can be sought from our websites. page 4 1 234 Our Workplace Our Marketplace Our Community Our Environment What it is like Our products and services, and how How we interact with and support What we do to protect and to work in our group. we contribute to our industry . communities where we work . enhance the areas we work in .

page 13 page 23 page 31 page 41

www.eurovia.co.uk www.ringway.co.uk

3 Our Business Our Business 1 2 3 4

Foreword I am delighted to present Eurovia’s latest Corporate Responsibility report. In 2013, our business grew significantly in both services - contracting and production - which stretched our management and support functions significantly. This should have been better anticipated and the impact managed more effectively but we have taken a lot of learning from the experience and put in place a number of recovery and business improvement plans. These will help our businesses establish themselves more effectively and bring future sustainability by widening the scope and services we offer.

Highlights Director, is leading an HTMA Centre Line Working Party, which includes the Health and Safety Executive, to establish guidelines CR Champions are now established throughout our group and for all highways-related tasks on or near the centre line. supported in carrying out their responsibilities. I was pleased that our management of environmental impact We have carried out mobilisation of the new Highways PFI continues to improve as we closely monitor and control our pathfinder 25 year contracts in the London Borough of Hounslow carbon footprint and are reducing our waste to landfill. and on the Isle of Wight. The core investment phases see wholescale Highway and Streetscene regeneration of roads, 2013 was a successful year for Eurovia’s Surfacing, Contracting, footways and structures, and investment in LED street lighting. Specialist Treatments and Roadstone businesses, with positive Both contracts require wide-ranging “Operate & Maintain” orders for 2014. The established Ringway term service contracts services and have extensive street cleansing requirements, all were also successful, although our greatest focus was on business run via a central operations and communications hub. and service improvement of our newer Ringway contracts. Ringway Jacobs, BEAR Scotland and South West Highways, our Performance long term Joint Venture companies, all continue to perform strongly. Alongside many opportunities, rapid growth brings challenges. This included a dip in the progress of our all-important Health A UK-wide employee survey helped us target what’s working & Safety performance, which remains our highest priority. In well for our workforce and where we need to do better. A follow - South West Highways, we had a tragic fatality of one of our up survey in 2015 will show us whether we achieved our aims. operatives. This has been terrible for the family, and for SWH colleagues and the whole community in our company. There has been a thorough investigation by our shareholders, and investigations by the Police and the Health & Safety Executive are ongoing. Scott Wardrop Chief Executive David Campbell, our Group Health, Safety and Environment EUROVIA UK

4 Our Business 1 2 3 4 Our Business

Eurovia UK - Structure

Eurovia Management Shared Service Centre

JLUK Technical Consultancy Services

Specialist Contracting Specialist Manufacturing Term PFI’s Joint Venture Treatments Businesses & Production Services Companies

Eurovia Specialist Eurovia Surfacing Euromark Eurovia Roadstone Bracknell Forest Treatments Eurovia Contracting Eurosigns Wight Building Cheshire West North RVG Materials & Chester Midlands Highways North Kent Hertfordshire Alliance (MHA) Roadstone North Yorkshire Eurovia Contracting Devon South Shropshire A30/A36 DBFO Eastern Highways Worcestershire Alliance (EHA) Milton Keynes A130 DBFO A1(M) DBFO A417 & A419 DBFO Buckinghamshire Newport SDR DBFO Cheshire East Council London Borough of Essex Kensington & Chelsea London Borough of Newham NE Trunk Road LoHAC North East (TfL) SE Trunk Road London Borough of Islington NW Trunk Road London Borough of Haringey

5 Our Business Our Business 1 2 3 4

Eurovia provides specialist services to the highways, construction and transport Ringway is one of the national leading providers of industries across the UK. Our businesses cover asphalt production, the manufacture highway services. We are renowned for our consistent and installation of signs, highway construction, and the production and laying of delivery of quality performance at efficient cost, and roadmarking materials and specialised surfacing. Every Eurovia business can call for sustainability and innovation. on expertise from across Eurovia UK. For more than 30 years we have worked closely with local Eurovia Contracting authorities, delivering integrated services that range from • Eurovia Surfacing Jean Lefebvre UK highways maintenance, gully cleansing, grass cutting, • Eurovia Contracting North Specialists in pavement engineering, asset traffic management and street lighting installation to (working with Midlands Highways Alliance) management, technical knowledge, product winter service planning and delivery and emergency • Eurovia Contracting South development and technology transfer. response. Our flexible approach and broad expertise (working with Eastern Highways Alliance) Jean Lefebvre (UK) is a technical consultancy enable us to anticipate and meet the varied needs of our • Eurovia CCTV services to our group and to external clients. clients, keeping relationships strong.

Specialist Businesses Eurovia Management Ltd • Eurosigns (sign manufacture) Shared head office function providing all • RVG (vehicle graphics) core corporate management services to • Euromark (road marking materials Ringway and Eurovia. manufacture and installation)

Specialist Treatments Eurovia Specialist Treatments (Specialist surfacing treatments)

Eurovia Roadstone Eurovia UK Description 2010 2011 2012 2013 Asphalt production Turnover (£million) Excludes Joint Ventures 296.5 291.5 287.9 443.8

6 Our Business 1 2 3 4 Our Business

Ringway & Joint Ventures Coverage

7 Our Business Our Business 1 2 3 4

Corporate Responsibility in practice at Eurovia UK We believe that good CR is good business. Eurovia and Business in the Community One year ago, in our 2012 CR report, The principles of corporate responsibility mirror Since 2009, we’ve had our CR activities rated on the we set ourselves 12 new CR targets Eurovia’s business values and have informed our Business in the Community CR index - a rigorous for the year ahead. How have we done so far? approach for many years. Each year, we work investigative tool that BITC has used to interrogate hard to push CR strategy deeper into practice, CR performance for more than a decade. Our ratings Obtain ISO 50001 ‘Energy Management’ setting genuine targets that require thought, over the years vividly illustrate our progress: from standard at our head office. planning and buy-in throughout our organisation. an initial bronze rating in 2009, we achieved silver Ongoing - We have set up the energy management in 2011 and in 2013 were finally awarded gold system for the site and completed our precertification 2013 saw a step-change in our community status, representing an overall score of 90%. It’s an audit. In early 2014, we will have the system verified engagement, as the CR Champions we have nominated achievement every one of our team can be proud of. by our independent partner and will then roll it out within every one of our businesses began to fully to other parts of our business. exercise their responsibilities. CR Champions are “This shows how we are continually developing, supported by the CR Committee and the Group innovating and improving our business,” says Scott Increase the number of STEM Ambassadors Sustainability & CR Advisor, and we take their Wardrop, Eurovia UK Chief Executive. “Ahead of our within the group, with at least one in each work and recommendations very seriously . In competitors and peers in our sector, we have been able Ringway business and larger Eurovia businesses. their first year of full functioning, we have found to show the real, positive impacts we are having as a Achieved - We now have 18 acting Science Technology their local knowledge and on-the-spot research business and how we are working to be more Engineering or Maths (STEM) experts throughout invaluable in targeting community support where responsible and to make things better for our staff, the group. This was partly achieved by successfully it is most relevant. the communities where we work, and the environment.” encouraging graduates to take up the role. CR Champions investigate which parts of a community Stephen Howard, Chief Executive of Business in the Report on energy saved through - particularly the young, the old and the vulnerable Community, said: “I congratulate Eurovia UK for energy reduction methods. - may be affected by our activities and work with achieving Gold because it signifies a key step on the them to make the experience positive. In this way, journey, a willingness to rise to the challenge and Achieved - 1% of our energy consumption came we’ve found schools that welcome our input when that they are part of a movement of responsible from renewable sources during 2013. Energy teaching children about safety, and helped a business in which all companies have their unique saving measures in Eurovia head office saved 5% hospice rebuild the paths in its grounds using part to play.” of electricity during our campaign in December. recycled materials from our works. We find imaginative interventions make a huge difference, as long are they are truly appropriate. CR 8 Our Business 1 2 3 4 Our Business

Report on % or volume of water consumed Fit water meters on all un-metered sites to provide from recycled methods. accurate water consumption information. We met seven of the 10 CR targets Achieved - We have captured rainwater in our Ongoing - All but two of our permanent sites now we set ourselves in 2011 Bracknell depot, Island Roads and Hounslow have water meters. Highways offices. This is only supplying 1% of our Our 2012 CR report shows how we met seven of total water consumption so far. Publish GRI content for sustainability and the 10 CR targets we set ourselves in 2011. In CR reporting on website in 2013. 2013, we continued to work towards the three Engage with our stakeholders on Ongoing - Website redevelopment during 2013 unmet targets, with the following results: Corporate Responsibility. meant that this target was not feasible. Considering Ongoing - We use our website, publications and this for 2014/15 and joint independent verification. Start recording Scope 3 emissions and implement meetings to communicate with stakeholders on programmes to obtain this data from our supply topics that include, for example, CO2 and sustainable Complete supply chain performance reviews partners. travel, although the full CR agenda is not specifically throughout 2013, using our system eSource. Achieved - Recording of Scope 3 (Indirect) addressed. We will continue to review communications Part of these reviews will consider their emissions has now been trialled by Ringway and throughout 2014/15 to ensure we always understand environmental and social performance. rolled out to larger Eurovia schemes. This data is what our stakeholders want to know about us and Achieved - Performance reviews are being gathered on key strains of the Scope 3 criteria, engage accordingly. completed around the business. mainly related to waste, distribution and materials.

Increase skills support to reduce engineering Engage with our supply chain on Help the environment by increasing our use of skills gap, supporting school leavers to choose Corporate Responsibility. sustainable products/cold micro-surfacing - such our industry. Achieved - CR was addressed at our to our Group as ULM, Ultraphone, Gripfibre and Griptex options. Achieved - We have continued to take on Supply Chain Conference 2013, attended by our Achieved - In 2013, we sold twice the amount of graduates and apprentices and recognise that large, national suppliers. We also ensured that CR these sustainable materials as we did in 2011. spending time with schools and at career was incorporated by both our new PFIs in Early development days encourages students to consider Contractor Involvement meetings. Make improvements to VC/TC facilities and careers in our sector . A specific result is hard to recording car sharing better. measure and we consider that there is more Pilot six retrofit electric hybrid duo-power units on Ongoing - We support the use of conferencing targeted work to be done. See page 11 for our Ford transit tippers around the Group to see facilities to reduce travel and related emissions but information on SWH National Skills Academy. how they perform in ‘real-life’. are emphasising computer- and internet-based solutions rather than improving our VC/TC provision. Invest in gully waste treatment processes to Achieved - We fitted units in tippers on the Isle of We do encourage car sharing, with dedicated recycle water content and reduce waste to landfill. Wight. We could see the results like for like considering territory and work types. parking in some areas of the business. Achieved - See page 46 for the full story.

9 Our Business Our Business 1 2 3 4

Eurovia UK Our achievements Shropshire in Bloom Throughout 2013, we have received numerous awards and recognition for our achievements. awards Ringway Some of these are detailed on these pages and throughout this report.

Considerate Constructors Eurovia was awarded a 2013 National Company Award by the Considerate Constructors Scheme (CSS). Ringway Jacobs also won Bronze in the Awards, for Bow Common depot. Eurovia’s A57 Worksop Road/Sheffield Road Improvement Scheme in Rotherham and Ringway’s Cowgate Enhancement Scheme in Peterborough have also both been awarded certificates for ‘Performance Beyond Compliance’ from the Considerate Constructors Scheme (CCS). Read the full story on page 24. Shropshire in Bloom Committee hosted the awards to celebrate and recognise efforts of people who helped the town achieve a Gold Award and Category Award the RHS Britain in RoSPA Double Gold Bloom competition. RoSPA Awards Adjudication Panel have recommended that Eurovia UK be Working in partnership with local businesses and awarded the RoSPA President's Award council teams, Ringway staff helped to achieve a (11 consecutive Gold’s) for Occupational number of awards for the town, including the Health and Safety and the MORR Gold “Small City” and “Public Park” awards. Award for management of road risk.

Eurovia UK ranked Gold in Business in the Community’s Corporate Responsibility Index.

10 Our Business 1 2 3 4 Our Business

Eurovia won two awards at this year’s Brake Fleet Safety Conference and Awards: the Fleet Safety Innovation Award for the company-wide road safety campaign ‘Drive for Life’ and the Best Newcomer to Road Risk Management Award. Excellent Customer Service Innovation Awards Two members of Hounslow Highways’ Street Ringway East Midlands scoops Cleaning Team were winners in the ‘Excellent Eurovia companies swept away with three top Green Accreditation Award and Customer Service’ category of the London prizes at the VINCI UK & Ireland Innovation Borough of Hounslow’s Staff Recognition Awards. Great Green Award. See page 41 Awards 2013. Read the full story on page 25.

South West Highways has become recognised as a National Skills Academy for Construction. This scheme is led by CITB, where a dedicated project skills co-ordinator supports the Training Centre in Devon.

Highway Industry Product of the Year Hounslow Highways was named BEAR Scotland, together with Vaisala Limited, won this year’s runner up in the “Quality Highways Magazine Excellence Award for ‘Highway Industry Improvement” category in the Keep Product of the Year’ for the DSP310 (Mobile Service) Condition Britain Tidy Annual Network Awards Patrol (Winter Carriageway Condition Sensor).

11 Our Workplace Our Business 1 2 3 4

Above: Eurovia Surfacing completing work on the Isle of Wight, on behalf of Island Roads. Our Business 1 2 3 4 Our Workplace 1 Our Workplace Looking after our people in their place of work is our highest priority. We owe our position as a successful, sustainable company to a workforce that remains safe and well despite operating in high-risk environments. Their wellbeing is crucial to our service: to our clients, and to the public.

The start of two new PFI contracts - Hounslow Highways and, on the Isle of Wight, Island Roads - along with growth in Term Maintenance contracts in Shropshire and Hertfordshire, effectively doubled the size of our workforce in one year. The You Said efforts of our group HR team were critical to support a smooth TUPE transfer and positive experience for new starters. We We did wanted to know more about those new employees, too: the story of our group-wide survey can be found on pages 16-17. Above: Training for operational staff We continue to improve and to target our training provision, at Hounslow in 2013. “I was concerned about the personal changes and to promote “near miss” reporting as a means of preventing During 2013 Eurovia UK harm. Encouragingly, the number of “near miss” reports with the PFI and my new role. But it’s been continues to rise, meaning our staff are spotting and acting on spent over £850,000 fun and I relish a new challenge.” on training. issues that could cause accidents or injury. To support this trend, at managerial level we emphasize the importance of Mandy Clifford, Finance Assistant, Hounslow Highways This significant investment has feeding back to employees who raise such issues: a process we been provided to support the call, “You said - We did”. start of our new contracts. Keeping safety standards high was an issue inherent in the induction of new staff. Despite our efforts, we saw a rise in Positively, as part of our expansion we have been able to create the number of safety incidents resulting in time off. Analysis brand new jobs and to open up apprenticeships in several suggests this trend will correct in coming months, being due geographical areas. Upskilling our workforce and making a local to the number of people taking on new procedures and ways difference remain corporate priorities and we are pleased to of working - but we are never complacent. provide local opportunities, as you can read in this section.

13 Our Workplace Our Business 1 2 3 4

Eurovia UK HSE Team Eurovia UK HSE Team Safety Thinking about Each year, we ensure that our safety message is refreshed and re-emphasized in the Consequences mind of every single employee. This is never more important than when new people join our group: this year our workforce doubled in size.

Our HSE team invested enormous efforts on the first day inductions for our two new PFI contracts. From the moment of becoming a Eurovia UK employee, it is vital that everyone understands and engages with the way we do things - health and safety being paramount.

Induction training is in addition to the day-long Our Chief Executive, Scott Wardrop, pulls safety briefing run by each of our businesses at the no punches about Eurovia’s concerns in start of every year. All employees attend. We are the opening shots of our newest safety film, proud of constantly progressing the content of this Safety briefing at Ringway Worcestershire Consequences. “We have to get to the root training: tailoring presentations and workshops in causes,” he says, “We have to make response to new information, legislation and Once more this year, we refreshed and re-ran our a difference.” successful Drive for Life driving safety campaign, feedback, and producing targeted films and training Consequences - launched on Eurovia International timed to end at Brake’s national Road Safety Week materials to focus on priority issues in new and Safety Day in May 2013 - has been shared across our engaging ways. so that our group-wide message is reinforced on a industry, with all proceeds from DVD sales going to national scale. charity. The hard-hitting film illustrates the far-reaching We also use this forum to gather feedback from our impact of a serious accident or incident at work, operatives, and we discuss and share data from Near-miss reports and employee feedback raised featuring emotional interviews with real Eurovia across our group and industry partners. Open vehicle reversing as an important safety issue. We employees and their colleagues. Our aim, as Scott communication about incidents and near misses is responded with focused toolbox talks, including makes clear, is to reach every worker with the message essential to improving everyone’s safety and we specially produced safety videos for drivers, and that any single safety lapse is completely unacceptable. work particularly hard to maintain and reward a renewed emphasis on involving our supply chain in culture of openness about the workplace issues this issue. In this way, we ensure that our safety has been donated to BRAKE through that we face. culture extends to everyone working on our sites. £600 the sale of the ‘Consequences’ DVD

14 Our Business 1 2 3 4 Our Workplace

Eurovia UK HSE Team Hand Arm Vibration Face Fit Testing Safe Digging

We are concerned with ensuring that our Refresher at Ringway Jacobs employees are sufficiently protected from Hand Face masks are used in areas of Ringway Jacobs is on a mission to stop service Arm Vibration Syndrome (HAVS), which can our group to prevent strikes: we want zero unplanned interference with affect the nerves, blood vessels, muscles and inhalation of dust or fumes. cables, power and water infrastructure when joints of the hand and wrist of people using Supporting our employees to excavating highways and pathways. certain types of power equipment. wear these correctly was a task we refreshed in 2013. Trials have been carried out in selected divisions across the group to ascertain the effectiveness of We invested in testing kits and trained our our control measures. These measures include job HSE advisors to test all operational staff rotation, appropriate PPE, provision of training and work with them to achieve a well and information, and the selection and fitting mask. maintenance of equipment.

The trial demonstrated that our control measures are 5 Minutes on safety successfully limiting Following a VINCI exposure. Feeding back innovation award in results to our operatives 2012, we have adopted We asked operatives to trial two new detectors, further reassures them that the 5 minutes on safety the eCAT4+ and Genny 4 - Cable Avoidance Tools. risk to their health is being approach throughout The detectors identify the presence and depth of appropriately controlled. our business. This underground services and store relevant data for up dissemination is part of to 12 months, providing a valuable record of when the purpose of the awards and it is working and how the equipment has been used. This insight really well in many parts of our business. informs staff training, as incorrect use is easily identified.

The key idea of this process is to gather all Since the trial began in summer 2013, we have operational employees together at the start achieved our aim: zero service strikes by our internal of the shift, spend 5 minutes running over operatives. The successful scheme will now be rolled safety for their tasks on the day. out across the entire group, including subcontractors.

15 Our Workplace Our Business 1 2 3 4

Ringway Careers Eurovia Careers Creating Opportunities in Stepping up! Cheshire West & Chester Career paths within Eurovia

Our contract in Cheshire West & Chester has led to the “I spent a long while in my early life on the shovel, creation of 21 jobs for local people: 17 permanent driving a digger... It’s very important to me that we roadworker positions and four roadworker apprenticeships. have people in management who know our business.”

The roadworker role is central to our contract. It involves Neil Huntington, Regional Director footway reconstruction, kerb laying and a range of repairs including carriageway patching and drainage. The new A priority for many of our employees is the clear and attractive recruits will be based out of Ringway’s two borough offices, career path Eurovia provides within our companies and group. at Winsford and at Guilden Sutton in Chester. The benefits of this are tangible and wide-ranging: we attract talent through opportunity, we retain it through the rewards The four apprentices are further eligible for Ringway’s of promotion and new skills, we achieve stability and loyalty national apprenticeship scheme, which involves two years within our workforce and - not least - we increase job of college and can lead to a Diploma and Level 2 NVQ in satisfaction for both mentors and mentees as people progress. highways maintenance operations. “We want to grow, from within the orgainisation, people who understand how we want to do things.”

Simon Willis, Managing Director “Ringway prides itself on employing local people and I am pleased that In 2013, Eurovia Infrastructure Services produced through our apprenticeship scheme Stepping Up, a video describing our approach to career we are able to invest not only in progression for our staff from entry level upwards. “Don’t be afraid to step up. the present, but in the future.” It shows how we encourage our people in their ambitions: If you’ve got the potential - as well as successful on-the-job mentoring, we support have a go at it!” Kevan Rudd, Divisional Manager qualifications of all grades up to university post-graduate Ringway Cheshire West & Chester Mick Wallhead, Foreman degrees. When you offer the kind of opportunity we do, it’s a good idea to shout about it.

All quotes by Eurovia Infrastructure Services

16 Our Business 1 2 3 4 Our Workplace

Eurovia UK HR employee survey Listening helps us to lead With a workforce that doubled in size this year, finding out more about our employees - their needs, opinions, motivation and suggestions - was a high priority for Human Resources. We led the way with a group-wide employee survey, the first of its kind since 2009.

The emphasis of the survey was on people’s Perhaps even more importantly, though, attitudes to their career and working life, and some of the more negative results give us I have good relationships on what measures they felt could improve clear pointers as to where we need to target 96% with my work colleagues. these. The vital data obtained will enable us improvement, and fast. Among our large I get help from others to focus on areas for change, good practices numbers of TUPE transferees this year, too when I need it. on which to build, and on support for our high a proportion had not received sufficient 90% management teams in translating information communication or understood their new I have a clear understanding into action. responsibilities thoroughly, despite the vast 88% of my duties/responsibilities. majority - 86% - having received induction It was fantastic to find that more than 85% of training within the first week of joining I understand what clients want from the company. our employees are happy with their team , the company. 87% understand what they are supposed to be doing and feel supported by their colleagues We have devised an action plan to address the I work in a great team. in doing it. Indeed, only 4% of all respondents concerns highlighted by the survey, covering 87% didn’t reply positively to the statement, communication, training, performance “I have good relationships with my work management and employee support. Details colleagues” - excellent news for stability and of these actions are posted in every Eurovia 85% OR MORE morale. We were also pleased to see positive office and depot and the plan is incorporated AGREE trends in already high-scoring areas such as in 2014 Divisional business plans. Four task tolerance of difference, openness about groups will both track and guide progress opinions and a sense of being appreciated across the group. We’ve given ourselves just and well informed. one year to get it right: in January 2015, a TUPE Employed Employees repeat survey will tell us how effective we I had an induction within the first have been. 86% week of joining the company.

17 Our Workplace Our Business 1 2 3 4

Eurovia UK Wellbeing Making a date with good health Looking after our employees’ wellbeing is part of “Individuals with the medical conditions we’d our remit as a commercially successful company: a featured told us that raising awareness was really healthy, productive workforce is simple good sense. good, as many such conditions go undiagnosed We also believe that showing concern for staff health for a long period. And after Stoptober, two sets up a virtuous circle of care. When we offer people people emailed me to say they had stopped the resources to look after themselves, we find they smoking, which is rewarding to know.” respond with enthusiasm and are increasingly receptive to further health initiatives. Claire Habbin, Health, Safety & Environment Coordinator

Our annual wellbeing The focus of our monthly theme - from calendar is one example January’s “Love Your Liver” to December’s that’s been growing in “Flu Awareness” - is on raising awareness of success each year. The the symptoms of common conditions and calendar features a monthly pointing out what can be done about them. health theme that has been All too often, people fail to take action selected for its relevance through lack of awareness or the belief to our industry. Often, these that they simply have to live with tie in with a simultaneous symptoms that they suffer. We emphasize national promotion or identification of symptoms, diagnosis of campaign - increasing underlying disorders, early intervention and exercise in “National proactive steps to maintain good health in those Walking Month” or quitting smoking in “Stoptober”. who are symptom-free. Further support for the campaign is provided These are serious topics, seriously dealt with - but through our group intranet, NEVA, and a monthly used sensitively humour is an excellent tool for themed poster for display at offices and depots. dispelling myths, too. Our “Love Your Gut” week Importantly, we supply a relevant toolbox talk, and raised some laughs, but with the laughs raised training records show that these are popular and people’s knowledge about the health of their well-used throughout our divisions. digestive system!

18 Our Business 1 2 3 4 Our Workplace

Eurovia UK Wellbeing Something extra Eurovia’s workforce to support our staff springs into action In addition to their core benefits, we use the The year saw the repeat of our enormously popular dedicated ‘Our Benefits’ page on our intranet - ‘Steps to Health’ 2012 initiative, re-titled, accessible to all staff - to offer treats, discounts ‘Put a Spring in your Step’. The group-wide walking and bargains from a wide range of sources. competition kicked off in May 2013 to coincide with The themes and events change regularly, and National Walking Month - also the featured theme on employees can get more for their money on Eurovia’s Wellbeing Calendar - and achieved even products from groceries to holidays. greater success and participation than before.

Walking fever gripped Eurovia businesses and JVs as healthy competition took hold. One hundred and twenty-five teams entered, involving 625 employees from all levels and areas of the organisation: managing directors and operatives, road workers and office staff, male and female, fitness lovers and A share in their future sedentary employees of all ages and capabilities. We issued each participant with a pedometer to be worn We make it simple for employees to buy at all times - every step counts. Team captains were critical shares in our parent company, VINCI. For to making the campaign work, urging participants to those who have invested, returns have been success under jokey team titles they chose themselves. positive as global performance continues to When Eurosigns came up with ‘Muttz Nutz’, who would go well. As an additional incentive, every have guessed they were onto a winner? But by clocking up purchase is matched with equal shares in an amazing 4.5 million steps in just one month, they earned Eurovia UK. We believe in our future and their place at the top. we’re happy to share.

They and five runners up went home with a pocketful of from top: Teams from ‘Put a Spring in your Red Letter Day vouchers and a head-start on fitness in 2013. Step 2013’. Wight Walkers team from Island Roads, The Crocs team from Eurovia Contracting and the winning team Muttz Nutz from Eurosigns.

19 Our Workplace Our Business 1 2 3 4

Eurovia UK Public Engagement Public engagement Aggression from members of the public towards Working in pairs and our operatives increased this year: verbal abuse, gangs provides better threatening behaviour, physical violence and protection for our teams deliberately dangerous driving. We are working and, where appropriate, with the utmost urgency to reverse this trend we negotiate with our and protect our people. clients to eliminate lone working altogether. Our gangs and supply chain carry out essential work that benefits the entire community. They do so in An intensive programme of employee training, conditions that - being outdoors, in public and usually communication and public education complements on the highway network - necessarily involve a these measures. degree of risk and inconvenience. The very least they should expect is to be safe from purposeful harm. Group-wide, a new development team - ‘TM Safety’ same way we do. These workshops put us in the - is specifically targeting safety issues relating to eyes and minds of the customer and are designed Eurovia’s response in this crucial area focuses on Traffic Management. Representatives from across to help us appreciate their perspective.” protection and prevention. our businesses raise issues from their local teams, which are discussed by the group and changes We have ramped up the intensity of our We have extended CCTV site monitoring (including implemented accordingly. communication with the public, focusing on how using cameras mounted on stop/ go signs) and are the community benefits from the work we carry out: working with the police to provide increased security. On the ground, we help our staff to keep themselves safer crossings for pedestrians, safer roads for drivers safe using our bespoke training course, “Highways and provision of surfaces less prone to flooding, for to Excellence”. This trains operatives in appropriate example. We spread our message using the radio, behaviour and ways of communicating with the leaflets, letters to targeted addresses, and new general public when working on site, and equips media as well as face-to-face meetings with incidents of physical abuse were reported against our staff by them to handle the challenges they may face. This community members, parishes and schools. members of the public in 2013. year, we targeted the course at Eurovia’s new PFI 6 contract, Hounslow Highways. As long-term members of the Considerate near misses reported in total Contractors scheme, we have received awards for for third party (including general Hounslow Highways Service Director Rob Gillespie our efforts and are confident that public perception 570 public) motorists and abuse. points out: “...not everyone sees our tasks in the is indeed improving year on year.

20 Our Business 1 2 3 4 Our Workplace

Trend Key Our Workplace Increase Target reached Performance & targets Decrease Cannot be coded

Eurovia UK Description 2010 2011 2012 2013 Trend Target for 2014

Number of employees Total headcount for full/part time employees 1,813 1,518 2,360 2,584 No target set. as at 31/12/2013 * Female employees Overall - 12.76% 12% 12.26% In management roles (including Specialists) * - 18.87% 14% 24.29% No target set. BAME Rate (Black, Asian & Minority Ethnic) * ---3.6% LITFR Lost time incident rate per million person hours 5.55 5.38 4.15 4.37 Target <2.5 worked by the group and supply chain employees * RIDDOR Incidents notifiable under RIDDOR regulations 0.42 0.26 0.29 0.27 ZERO per 100,000 hours worked by the group employees Near misses Number of near misses reported by employees 1,468 2,029 2,651 4,401 No target set. and supply chain * Service strikes Number of incidents of damage to utility services * 161 153 137 170 20% reduction on 2013.

The number of employees within Eurovia UK, has increased again in 2013 following the start of our PFI contracts and business growth. The ratio of female and male employees within Eurovia UK has increased, with more females in our overall workforce and growth in the number of females at management levels. The safety incident rate for our business has increased in 2013, which we are taking very seriously and putting actions in place to reduce this. The majority of our incidents in 2013 were from slips, trips and falls and manual handling, specific training and investment is being planned to support reduction in this type of incident. RIDDOR rate with JV’s is 0.27 and without the JV’s 0.39. Near Misses have increased in 2013, following further training and encouragement from our International Safety Day in May. Service Strikes including JV’s = 252. The majority of strikes occurred on telephone and cable tv services.

* Excluding Joint Ventures

21 Our Business 1 2 3 4

Above: Eurovia Surfacing working with Ringway Cheshire West & Chester. Our Business 1 2 3 4 Our Marketplace 2 Our Marketplace It has been a strong year for Eurovia UK in terms of commerce, marked by innovation, new and renewed business, public recognition and our continued contribution to good practice in our industry.

For Ringway, the year opened with preparation for the start of In Wiltshire, where we did not retain our longstanding contract two major PFI contracts, on the Isle of Wight and in the London with the county council, we worked hard to ensure a successful Borough of Hounslow. We are providing much-needed, handover to the new contractor. We have every confidence immediate investment in their highway networks as well as that our efforts and those of the long-term employees who getting to grips with the very different challenges the two transferred to the new contract will provide a good level of contracts involve. On the Isle of Wight, we have further service to the community during transition. announced a joint venture with a local asphalt plant that will support the Island Roads contract and the local community. It was good to have our approach to service recognised by the Considerate Constructors scheme in November 2013. Eurovia Eurovia Infrastructure companies continued to perform well received a National Company Award from the scheme this year, over the year, with Eurovia Specialist Treatments (EST) awarded which places us in the top 20% of construction companies in Ringway Jacobs achieved a two-year contract extension by the South Yorkshire the UK for consideration of neighbourhood, public, workforce significant success through consortium. This is led by Wakefield Metropolitan District and environment in our work. Considerate Constructors, Council and includes the Metropolitan Borough Councils of gaining its second Bronze Doncaster and Barnsley as well as, most recently, the City We were also delighted to see our companies come out on top award in as many years. of Leeds. in three out of 11 categories at the VINCI Innovation Awards - As recipients of the Considerate read more about that on page 25. Constructors National Company Award, we’ve been recognised for our efforts towards improving the image of construction.

23 Our Marketplace Our Business 1 2 3 4

Eurovia Contracting North MHA Partnership Considerate Constructors Scheme 2013 Award Winners One strength Getting better all the time leads to another with Considerate Constructors

White Building Materials We entered into a new joint Venture in 2013 to form WBM on the Isle of Wight. This company will be centred around asphalt production for the Island and supporting the Good performance in our partnership with the Midland Above from left: Paul Lewis, Tony Dougal, Matt Burridge, Neil Huntington, Island Roads contract. We are Bill Deards, Alan Lowater & Dave Boswell collect Eurovia’s winning award. Highways Alliance (MHA) - mentioned in last year’s CR Report committed to upgrading and - has helped Eurovia Contracting to increase its work. modernising the plant to make The Considerate Constructors Scheme aims to improve the plant efficient and producing We secured large-scale infrastructure projects on the A57 around the image and performance of our industry: an excellent high quality products. Rotherham and in Loughborough, where our contract for the match for our own values. In 2013, after several years as High Street scheme resulted from a successful earlier project. a member, Eurovia’s determination to constantly improve helped us gain our best ever results. Lesley Pendleton, Leicestershire County Council Cabinet Member for Environment & Transport, said: “This long-awaited High scores from audits across the group were crowned by scheme will help boost Loughborough’s economy, spark Eurovia Infrastructure’s certification for “Performance regeneration and improve safety. (Ringway) did a fantastic beyond Compliance” . The company’s work on the A57 job on the Eastern Gateway and we are looking forward to Improvement Scheme in Rotherham merited the score, working with them again on this project.” with a particularly high mark for community engagement - 9 out of 10 , which rates as “Exceptional” .

24 Our Business 1 2 3 4 Our Marketplace

Ringway Worcestershire Green Apple Award VINCI UK & Ireland Innovation Awards Getting it right in Broadway: Innovating our way Ringway wins Green Apple award into international finals Ringway’s work in the beautiful Cotswold village of Broadway trumped more than The VINCI UK & Ireland Innovation Awards take place every 200 other nominations to carry off the Green Apple Environment Award for the two years, following group-wide local innovation awards. Built Environment and Architectural Heritage. Finalists will compete at the International Innovation Awards in Paris against winners from every nation in which Working on behalf of Worcestershire VINCI operations. Highways, we implemented an intensive communications regime before, during and There were 11 award categories on offer at the Royal after carrying out drain replacement works on Geographical Society in Kensington, London on 24th October the picturesque village’s busy high street. This 2013, and Eurovia companies swept away with three top prizes. enabled us to listen properly to local concerns and plan works to minimize the inevitable Right: Karim Hamza and disruption, keeping residents and visitors well Dr Michael Wright collect the informed. Local people appreciate the result: Management prize for Jean a long-term solution to the severe flooding Lefebvre at the VINCI 2013 that has affected the village for decades. Innovation Awards.

Green Apple is a nationwide campaign that identifies Britain’s greenest companies, councils and communities. Management prize “We are delighted to have won this Asset Optioneering Model prestigious award,” says Siobhan Riordan, Eurovia Group Sustainability & Corporate Responsibility Advisor. “The Broadway scheme Equipment & Tools prize was a flagship project for us in terms of Paving stone lifting tool working with the community, and feedback from residents and local businesses has been Sustainable Development prize extremely positive.” Mobile unit for treating waste from high-pressure water jetting

25 Our Marketplace Our Business 1 2 3 4

Eurovia UK Supply Chain Greening our Supply Chain Clear approach For our companies to deliver a reliable and excellent service, we need Our approach to sustainable supply chain our supply chain working with us, meeting the same values. management and ethical trading is clear; • We set and communicate standards For example, sourcing sustainable materials is high on our agenda. • We monitor supply chain performance In assessing sustainability, we consider distance travelled, method of processing and final life-span, all of which influence our purchasing • We have effective processes for decisions. Such priorities have an impact on which suppliers we choose. tackling problems • We work together proactively to It’s not always easy to be ‘green’ - short term mitigate their impacts inconvenience or simple confusion can stand in the way of long term rewards. But we are in the business • We build capacity to anticipate and Helping Supply of helping our supply chain to overcome obstacles meet future demands and challenges. Chain Partners so they, with us, can reap the benefits of better inc environmental performance: operational rease visibility efficiencies, real savings, increased revenue and valuable public profile.

We have an excellent Eurox is able to develop and to develop our products and relationship with Eurox, our expand through the opportunities services, which has since been main supplier of PPE. As a we afford - a just reward for the promoted to VINCI. We have result, we have been happy good service they help us to increased our sales whilst to promote their business provide to our own clients. continuing to develop our throughout VINCI. relationship with Eurovia.” “Eurovia UK supports the United Nations “Working with Eurovia UK Global Compact and we ask our suppliers businesses for over 10 years, Max Palak to sign up to its ten universally accepted Eurox has shared growth with Managing Director, Eurox principles respecting human rights, labour, both Ringway and Eurovia. We the environment and anti-corruption.” have worked together as a team Keith Aldrich, Group Supply Chain Manager

26 Our Business 1 2 3 4 Our Marketplace

Eurovia UK Supply Chain Supporting good performance In 2013, we launched eSource, a performance management tool that gives us full visibility of factors such as EMS certification and Environmental Incidents within our supply chain.

We invited our larger supply chain partners to the eSource launch so that we could learn from and help each other in meeting stringent expectations in this area of performance. Our newest contracts incorporate our toughest targets yet for reducing water consumption and carbon production, and to meet these our supply chain must support us fully. eSource will feed vital new information into Eurovia’s existing system of performance reviews. Reviews provide a forum at which we and our suppliers pursue improvement together. We identify possible innovations, tailor our operations for efficiency and agree trials of new materials and ways of working that will benefit us all.

We have 21 Key Indicators that each supply chain partner will be reviewed against. These cover; Operations, Commercial, Health & Safety, Environmental and Trading areas.

of supply chain required for 100% eSource are now on the system. Above: eSource ‘performance review launch’, summer 2013.

27 Our Marketplace Our Business 1 2 3 4

Eurovia UK EFQM Route to Excellence For nine years, Eurovia UK has subscribed to the EFQM excellence model as a means of assessing and continuously improving our performance. Long-standing businesses within our group now score very highly on EFQM assessments. These scores correlate directly with good safety performance, efficiency and profitability, which we believe demonstrates the long-term value of using the model.

We have recently made a commitment to EFQM in our group EFQM also involves interviewing representatives from our business plan. Our experienced and specially trained assessors clients and supply chain partners, preferably from all levels of aim to assess each Division regularly. They scrutinise a the organisation. These interviews enable us to gauge their comprehensive range of areas of our activity, including non- perception of our performance and of the relationship and are conformances, quality of leadership (both strengths and areas recorded and acted upon. needing improvement), people, strategy, processes, products and services, and results - for customers, our own people, our Having introduced new businesses to our group in 2013, we performance, and society. saw our average EFQM score fall for the first time in some years. We are confident that these assessments will again Each assessment takes place over three days and involves improve in time: the Excellence model is useful in a business’s confidential interviews throughout the business. Interviewees first year to indicate how well core functions have been are selected or may volunteer. The timing of senior implemented, and it identifies where most effort is required for management involvement is important: interviewing staff at improvement. this level is most useful towards the end of the assessment period, when they are able to comment on themes that have Well-established group businesses such as Eurovia Surfacing arisen in earlier interviews. gained excellent results. And Ringway Worcestershire, which operates in a longstanding partnership with Worcestershire The Divisional Manager’s team also take part in the opening Highways, achieved the highest score in our group. meeting and in the verbal feedback session that closes the assessment period. Where possible, the Regional Director is involved as well. Ringway Worcestershire achieved the highest score in our group so far Completed reports are published on our intranet where they may be seen by all our employees. with a score of 600

28 Our Business 1 2 3 4 Our Marketplace

Trend Key Our Marketplace Increase Target reached Performance & targets Decrease Cannot be coded

Eurovia UK Description 2010 2011 2012 2013 Trend Target for 2014

EFQM results Averaged score for the group from assessments of 452.0 465 476 435.25 To continually improve business units against Business Excellence Model Small & Medium Enterprises Total number of SME’s engaged --405 2,620 No target set Days Sales Outstanding - 57 57 60 <62 by 2013 Vendors registered Total number of vendors registered N/A N/A 45.48% 100% Target met in our eSource system (%) Total number of (includes subcontractors, professional services 2,979 2,643 2,722 2,925 No target set vendors worked with and material suppliers) Total spend with vendors (£million) 270.9 261.2 256.5 403.7 No target set Sustainable materials Tonnes of sustainable products sold 15,326 8,175 16,697 41,861 To increase year on year sold by Eurovia UK

All results shown exclude Joint Ventures. EFQM:Our average EFQM score has seen a reduction in 2013, despite strong performances from many areas of the group who were audited. Our newer contracts were assessed in 2013, were some areas of the scoring relates to performance. Whilst this is difficult to demonstrate when we have operated for a year or less, it does give a good indication to the business how their core functions have been implemented. We still scored very high in long standing businesses during 2013, with Eurovia Surfacing achieving an excellent result. DSO:We stayed within our target of 60 days from invoice to payment. Vendors registered: All supply chain partners required to use eSource are now registered on our system. The total we spend on our supply chain and the number of vendors is increasing each year as we grow and fund growth in our supply network. Materials sold: Including low temperature asphalt, Reclaimed Asphalt Planings (RAP) and Foambase. This has increased dramatically in 2013, with the installation of a RAP dryer at our Roadstone plant in late 2012.

29 Our Business 1 2 3 4

Above: Eurovia Contracting & Ivor Goodsite at Todwick Infant & Primary School. See page 33. Our Business 1 2 3 4 Our Community 3 Our Community Being a good corporate citizen doesn’t just happen from the top down. Our interaction with the communities in which we work relies on thousands of individuals: our people.

We are proud of the enthusiasm with which so many Eurovia and Ringway employees find ways to give something extra to match funded in 2013 the communities they serve. To lead the way, the group £10,507 supports charitable fundraising and volunteering efforts with That’s a 60% increase from 2102 established initiatives such as our matched funding scheme and volunteer day allowance. Olympic inspiration Last year’s Olympics continued to inspire our staff, as Near Miss reporting evidenced by the number of employees involved cycle-based Near Miss reporting is the vital fundraising events: the Coast-to-Coast ride for Macmillan tool that helps us drive down Cancer Care, raising £805, and a team in the London-to- the number of actual safety Brighton Bike ride who raised £1,500 for the British Heart incidents in our business. So for Foundation. Walkers and runners raised money too, and you every Near Miss report we can read their stories among those in this section. receive from our people in the workplace, we donate £1 to The benefits of such schemes extend beyond direct support of Brake, the road safety charity. good causes, although that is an end in itself. Participation School involvement increases a sense of fulfilment in our workforce. Those involved Our involvement in local schools intensified in 2013 as we often form new and beneficial relationships with our clients, in developed new and engaging ways of teaching children to stay Over £18,000 the community and with other colleagues from within our safe around our works. We’re particularly pleased to have donated to Brake since our Group, all of which facilitate communication and teamwork introduced ourselves in this way on our new PFI contract on partnership began in 2008. in the future. the Isle of Wight, and hope to do more in this area.

31 Our Community Our Business 1 2 3 4

Island Roads All Saints’ Primary School Eurovia Lewisham Job Fair Meeting the next generation Career options on display

Our PFI contract on the Isle of Wight involves a great deal of work in The London Borough of Lewisham’s 2013 Job Fair was attended by more residential areas. As much as local adults may consider roadworks a than 2,500 people over two days, Friday 14th and Saturday 15th June. necessary nuisance, many of their children are fascinated by such Graduates, students, job-seekers and a wealth of interested parties turned sites without realising that there are dangers inherent, too. out to investigate the careers on offer - including two genuine vacancies at Ringway, displayed on Lewisham’s Wall of Opportunity. Rebecca Tuck, Island Roads Communications Officer, is The Council - our client for a CCTV contract - leading a programme of was keen that Eurovia should be a presence at engagement with schools that the fair. Our stand was manned by Eurovia’s teaches children to stay safe Public Liaison Manager, Jackie Wellesley, and while capitalizing on their two former graduate trainees now in curiosity. As she explains: “The permanent positions with us: site engineer Alex James and quantity surveyor PFI is about more than just James Haig. Other senior Eurovia staff, improving and maintaining the including John Hatton, Eurovia Island’s highways: we really do want to involve everyone in the community Contract Manager for Lewisham, took in what we are doing.” time to visit the stand and engage with local people attending the fair. Our visit to All Saints’ Primary School in Freshwater was timed to correspond with the start of surfacing works in the area. Island Roads Among such ‘local people’ was Sir staff combined sessions explaining the dangers of roadworks with a Steve Bullock, Mayor of Lewisham, project to help pupils engage with our industry. After outlining some whose job fair walkabout included basic engineering principles, we led the children in designing and building a chat with Eurovia about our their own, simple bridges. business and the opportunities we offer. “We are always impressed by the behaviour and enthusiasm of the students. It would be nice to think that some of the children we are visiting could, in the future, become Island Roads staff “Once again I would like to thank Eurovia for helping delivering the project!” make Lewisham Job Fair 2013 a great success.”

Rebecca Tuck, Island Roads Communications Officer Denise Atkinson, Job Fair Organiser

32 Our Business 1 2 3 4 Our Community

Eurovia Contracting Todwick Infant & Primary School Taking safety to school Children at Todwick Infant and Primary school welcomed a rather unusual visitor to school assembly - part of a programme of community engagement undertaken by Eurovia Contracting North while working on the A57 Road Improvement Scheme in Rotherham.

In front of 190 pupils, a larger-than-life character called Ivor Goodsite enlivened an educational presentation about the construction industry, and the potential dangers of works sites. The character is a creation of the Considerate Constructors Scheme and used as an industry mascot. Ivor was supported by Site Engineer Dan Ferneyhough, Senior Site Agent Anja Reid and placement student Philipp Richter.

Our frequent involvement in this kind of activity helped Eurovia to score an impressive 9 out of 10 in the Community section of the Considerate Constructors Scheme’s ‘Code of Considerate Practice.’ Overall, our performance on the £10.5million A57 project earned us certified ‘Performance beyond Compliance’ under the scheme.

Our team’s final task was to judge posters made by the pupils after the school event, either of Ivor Goodsite or depicting a dangerous situation on a construction site. Winning posters are displayed at the site information point, providing a “The day was very successful with the children taking on genuine reminder to our staff and the public of the the message of safety at construction sites. They really importance of safe behaviour. enjoyed spending time with Ivor and having their photo taken with him!”

Learn more about Ivor Goodsite at www.ivorgoodsite.org.uk Dan Ferneyhough, Eurovia Contracting Site Engineer

33 Our Community Our Business 1 2 3 4

Eurovia Management & Ringway Horsham Girl Guide Campsite Clearing a way to satisfaction Every Eurovia employee is granted two volunteer days per year to help with community projects. Our staff report enormous satisfaction from their involvement, as well as unforeseen benefits in terms of work relationships, local knowledge - and fun!

Eurovia’s head office is in Horsham, but when approached by the local Girl Guides for help clearing their overgrown campsite, staff realised the project required expertise from across the group. The team that assembled on Tuesday 3rd September consisted of seven head office staff, two skilled operatives from Ringway’s Bracknell depot and a specialist arboriculturalist from Hounslow Highways. “I really enjoyed working alongside people from Five years’ worth of untrammelled growth had invaded the different areas of the company. I’d recommend helping the Guides’ camp, blocking views of an over-shaded pond. Our Eurovia is committed to getting involved in a volunteering day: it’s a works, and communities in which it team cleared weeds and brambles and replaced the broken great feeling to look back knowing you helped wo days per allows each employee t perimeter fence. We coppiced the ash trees that overhung the ary activities. to do something positive in the community.” year to spend on volunt pond so that sunlight could reach the area, encouraging biodiversity. We also stacked salvaged wood for campers to Paul Tillier, Eurovia Category Manager use and removed cut vegetation from site for recycling.

The Campsite Committee was overwhelmed by the result - and our hard-working team felt happy, too.

Before After

34 Our Business 1 2 3 4 Our Community

Eurovia Specialist Treatments Invasive Weed Removal Ringway East Midlands Pond Clearance Eurovia tackles Himalayas... near Bristol Ringway helps schools take

The Avon Invasive Weed Forum (AIWF) is an independent group that raises public learning outdoors awareness of non-native weeds so that they may be tracked and controlled. It brings Ravensthorpe, Leighton, Braybrook and Discovery Primary together representatives of a number of organisations, including the Environment Schools in Peterborough have benefited from Ringway’s Agency, the Wildlife Trust and British Waterways - and, on this occasion, Eurovia. involvement in their regeneration.

The AIWF was alerted to the presence of Himalayan We worked with Balsam in the grounds of the Grade II listed Oldbury Peterborough City Court estate near Bristol. With the information in Council and The place, the group was urgently seeking manpower to Wildlife Trust for tackle the problem. The connection with Eurovia was Bedfordshire, made by South Gloucestershire County Council, Cambridgeshire and which had good experience of our Give & Gain Northamptonshire to volunteering days. establish interactive outdoor learning Sure enough, on 17 June, co-ordinated by Eurovia space for the Specialist Treatments’ Corporate Responsibility children. Champion, Penny Teall, eight intrepid volunteers got to work removing the stifling plant from the parkland. Works involved refurbishing a pond area - including existing “This weed is really incredible,” commented Penny pond-dipping platforms and trees - and laying a path between after the encounter. “Some of the stems were two playground and pond. In keeping with the ecological nature of metres high and as thick as an arm, but it was great the project, we reused old and surplus materials from recent to get to grips with it by the end of the day.” local schemes: Bridge Street refurbishment and Peterborough town centre.

“Many thanks to the team from Eurovia. Thanks to them, we nailed a massive stand of Himalayan “It is great to work with Peterborough City Balsam at Oldbury Court - the biggest stems I’ve Council and The Wildlife Trust to have such seen. I really appreciated the help!” an impact on the schools open spaces.” Neil Green, Avon Invasive Weed Forum Bob Sutton, Ringway Contracts Manager

35 Our Community Our Business 1 2 3 4

Eurovia UK Donation to Brake Ringway Hertfordshire Macmillan Coffee Morning Near Misses add up Cakes bake up £400 for charity to a growing donation We take partnering with our clients very seriously indeed, and never more so than when there are cakes to be had! Employees of Ringway Hertfordshire worked with Hertfordshire Near Miss reporting is the vital tool that helps us drive County Council staff on their tastiest project of the year when they baked up a tableful of down the number of actual safety incidents in our gorgeous treats for Macmillan Cancer Support. business. So for every Near Miss report we receive from our people in the workplace, we donate £1 to Brake, the The cakes were sold at County Hall as part of road safety charity. MacMillan’s nationwide “World’s Largest Coffee Morning”, an annual event that has raised more than £75million since its inception in 1990. Across Hertfordshire, a baking competition pitted all four Ringway depots against each other - with Kings Langley carrying off the top prize.

Our fundraising effort also involved a dress- down day and coffee bean counting competition at County Hall, altogether raising £400 towards MacMillan’s planned cancer centre in Stevenage. It’s one of several ways we motivate our employees to be aware, take the necessary time, and notify us of every Near Miss they see. Our aim is that every year, our “The work that MacMillan does is incredibly donation to Brake will grow - and in 2013, we presented important and affects so many. We are delighted a cheque for £4401. Ringway Jacobs also donated £1694 for to be able to support the efforts of our staff in their 2013 Near Misses. Since our partnership began in organising such a successful event.” 2008 we have donated over £18,000 to Brake. Matthew Kelley, Ringway Hertfordshire Divisional Manager

£6,095 donated to Brake in 2013

36 Our Business 1 2 3 4 Our Community

Hounslow Highways Matched Funding Eurovia Matched Funding Something extra for your effort Cold work for hot pies

We’re happy to encourage staff in their fundraising endeavours by adding up to £300 to the funds they raise for good causes. Under Eurovia’s Matched Funding Programme, we’ll match the efforts of any individual employee raising between £100-£300 in a calendar year for a UK charity that fits our criteria.

Alice Campion, Hounslow Highways Communications Officer, took full advantage of the programme when she spent her 24th birthday running a half marathon in Greenwich, Southeast London, in aid of Leukaemia & It snowed in March 2013, but despite the weather seven Eurovia Lymphoma Research. Surfacing employees hiked 10km on behalf of Cotswold Care Hospice As one of more than 19,000 participants, in Gloucestershire. she successfully completed the “Nike The team, based in Quedgeley, took part in the annual Men’s Pint ‘n’ Pie Run to the Beat” 21km run on 8th September. Runners in the event, also known Walk sponsored by Brunsdon LLP in association with Gloucester Rugby as London’s Music Half Marathon, are spurred on by DJs positioned around Club. Their efforts raised more than £900 for the hospice - an increase on the course, and were treated to a performance by Jessie J after the finish. last year’s event. Not only did Alice find training a great way to keep fit, but with our contribution “We all enjoyed the walk even though it was freezing cold. It was all worth she raised more than £800 for her cause. it, as we managed to raise a good sum for the Cotswold Care Hospice.” "It was a huge challenge for me,” said Alice, “but having all Mark Todd, Surfacing Co-ordinator those people support me - including my employer! - was an Participants were rewarded with a hot pie and a pint at the end of the amazing motivation. I really wanted to prove I could do it. And walk, followed by a free ticket to the rugby game that afternoon. Was it was an awesome way to spend my birthday, helping out such this the incentive that made all our team finish the walk within an important charity." three hours - or were they racing to get out of the cold?

Over £800 raised Over £900 raised

37 Our Community Our Business 1 2 3 4

Ringway Peterborough Green Festival Sponsoring Green Fun in Peterborough Green can mean a lot of fun, as showcased by Peterborough’s nine-day Green Festival, launched on Saturday 25th May this year. The aim of the organisers - Peterborough Environment City Trust - was to emphasize that small changes can make a big difference to our world: a message that’s also central to our corporate culture.

Ringway was proud to be the Festival’s lead We helped participants to plant seeds in pots, sponsor, and as a major local employer we were which they took away to tend at home. There was happy to get involved on a more personal level, too. prize on offer for a photo of the healthiest plants, four weeks along. “Ringway have been really amazing,” said Ben Middleton, Communities Project Officer at the Other activities included climbing walls, music and Peterborough Environment City Trust. “They’ve dancing, circus performers and cooking jumped in and become part of the festival, which is demonstrations. These themes were carried great. It’s exactly what you want from a sponsor.” throughout the festival with cycle rides, walks, picnics and other events promoting healthy eating Promoting our interest in green innovation, we ran a and active living. competition in local schools for the design of an electric vehicle suitable for travelling around In all the fun, our serious commitment to community Peterborough. We were delighted by the and environment came though loud and clear. As range and inventiveness of the children’s Suzanne Seaman, Ringway Business Manager, put it: responses as they engaged with an issue - reducing carbon footprint - that is a daily “Ringway’s involvement demonstrates our on-going concern in our industry. support and commitment to sustainability and corporate responsibility as a leading employer in On the fantastic sunny day of the launch, Ringway Peterborough. We are delighted to get involved in staff donned green t-shirts to run one of the such a good cause - and it was delightful to see the most popular stalls at this lively event. “Seed children’s faces when they were given their prizes.” it up!” - well branded with Ringway banners and information about our company - was designed to focus on the living world.

38 Our Business 1 2 3 4 Our Community

Trend Key Our Community Increase Target reached Performance & targets Decrease Cannot be coded

Eurovia UK Description 2010 2011 2012 2013 Trend Target for 2014

Materials, equipment Value £ of materials, equipment and sponsorship 23,771 17,493 77,459 97,204 No target set and sponsorship donated donated by our group businesses Funds raised for charity £ donations to charity by our employees 14,187 32,535 38,604 36,042 Increase by 5% and our businesses Days volunteered Each employee can use 2 working days 116 104.5 151.5 168.5 2014 target >300 (Working day of 8 hours) for volunteering Days volunteered equivalent % of employees volunteered days taken up 3.19 3.44 3.20 3.26 2013 target >4% Target not met, but improvement seen Match funding to employees £ (up to £300 per employee is available per year) 5,120 6,980 4,211 10,507 No target set Maintain the group’s Reported annually for award the following year Not Silver Not Gold Steady improvement benchmark score and Silver Entered Entered Target met status in the BITC’s CR Index

All results shown exclude Joint Ventures. Whilst we have collected and donated a large amount in 2013, continuing on work we developed during 2012, the amount has not increased. This is mainly due to newer businesses within the UK getting started and developing community networks and employee engagement. Our commitment to volunteering days remained throughout 2013, whilst we didn’t meet our target of 300 completed we did continue to improve. As our new employees become more aware of the opportunities available, we are confident that this activity will increase in 2014.

We saw a huge increase in match funding requests from our employees in 2013, where we actively promoted successful fund raisers. Our employees select the charities they support and so we feel that this really helps us to connect with the community through our workforce. We achieved Gold status in the Business in the Community CR Index in 2013, see pg 8 for more information. This has improved from Bronze in 2009.

Eurovia UK ranked Gold in Business in the Community’s Corporate Responsibility Index.

39 Our Environment Our Business 1 2 3 4

The 8 electric vehicles operated by Island Roads and Ringway Worcestershire during 2013 covered 47,000 miles & saved 16 Tonnes CO2 when compared to using fuel powered vehicles.

Above: Island Roads operate a fleet of electric vehicles that help cut emissions on the island. Our Business 1 2 3 4 Our Environment 4 Our Environment In a year in which we took our business into new areas of the UK, we also took the opportunity to set high standards for environmental practice from the very start of those contracts.

Carbon emissions, water usage, waste, noise and vehicle Green garlands for Ringway East Midlands movement are universal issues in our industry, affecting city Ringway East Midlands picked up not one but and countryside alike. Our approach to mitigating these issues two Environmental awards in recognition progressively over a 25-year term of contract was integral to of the company’s success in reducing winning new business. Furthermore, it remains a priority for both consumption and waste. clients we have served for years. Peterborough Environment City Trust In this section, you will read about some of the innovations we established the Investors in the continue to introduce to deal with waste, save resources, Environment (iiE) awards in 2010 to Solar panels installed reduce carbon impact and improve our ability to monitor support sustainable behaviour by businesses. for Ringway during environmental performance. Gathering and management of Ringway signed up in March 2013 and, following a site visit 2013 have generated accurate environmental data is an important feature of our from iiE and scrutiny of the company’s use of gas, water and enough energy to offset progress this year, particularly as it is this area of development electricity over five years, was awarded “Green Accreditation” over 30 Tonnes of CO2, that most enables us to improve the performance of our supply - the highest level of the scheme. or over £7000 chain along with our own. electricity charges! Better still, the additional measures we were able to Sustainable building for our new contracts is also featured demonstrate - such as reducing landfill, re-cycling waste and here, as are staff initiatives from across the group. It is part of monitoring use of diesel - landed us a “Great Green Award” , our culture to focus on individual impact and to encourage our which is purely for businesses that outperform the standard staff to understand how little changes mean a lot - particularly on a range of environmental issues. when multiplied across a workforce as large as ours.

41 Our Environment Our Business 1 2 3 4

Hounslow Highways PFI Contract Hounslow Highways begins as we mean to go on We’re working closely with Hounslow Council’s regeneration teams to change the face of the Borough - and green ambitions are firmly embedded in the plan. It’s a comprehensive approach, acknowledging the need for economic growth as well as sustainable practice in generating an improved quality of life for residents.

Hounslow Highways is already starting to help. We Currently 40% of cleansing waste on the contract is prioritised street cleansing as affecting people’s lives recycled: we’re aiming for 80%. We’ve increased recycling every day: surroundings matter. A cleaner, better cared levels in other areas, too, particularly the reprocessing for environment is being achieved through a refocused of excavated materials to use for constructing footpaths. regime that uses recycled water systems. Steps to reduce carbon emissions include the Recent figures from Keep Britain Tidy show replacement of high-energy street lighting - 16,000 across the Borough with low-energy LED lamps. that, since the start of our contract, there’s 80% We use a greener fleet and train our drivers in energy- less flyposting, 50% less graffiti and 23% less saving behaviour behind the wheel. The reduction of litter in Hounslow. That’s just the beginning. waste to landfill is another area of focus, as is the efficiency of works planning to reduce the number of vehicle journeys taken.

Hounslow Highways was named runner up in the “Quality Improvement” category in the Keep Britain Tidy Annual Network Awards

42 Our Business 1 2 3 4 Our Environment

Island Roads Green Travel Plan Eurovia UK Lean Your Load Moving with muscle-power Lean Your Load leaves

Employees of Island Roads are getting fitter while protecting the a lighter footprint beautiful environment in which they work and live. Every year we refresh the categories in our From the start of our contract on the Isle of Wight, we’ve boosted support successful ‘Drive for Life’ campaign, which aims to for cycling by providing employees with showers, changing facilities and increase driver safety awareness and lessen environmental impact. secure bike stores at the workplace, and discounts on bikes and accessories. In 2013, we introduced ‘Lean Your Load’, In a strong field, Ringway Worcestershire Partnering on routes to the main office is also encouraged and facilitated. an initiative to encourage all our drivers carried off the prize in the Lean Your of commercial vehicles to assess the Load category - but Island Roads were It’s all part of our Green Travel Plan equipment and materials they carry winners overall. Our newest contract for the contract, which will reduce with them each day. Our teams took showed how seriously they take the carbon emissions associated to the task with gusto, slimming loads road safety by winning the Young with employee journeys to work down to what they really need. Driver Award, receiving numerous each day. Commended and Highly Commended As well are increasing fuel efficiency, placements, and providing entries in this good practice leads to tidier every single category. vehicles, reduces losses, lessens the risk of slips, trips and falls and ensures that vehicles aren’t loaded past their approved weight limit. 195 vigiroute (driving) incidents were reported in 2013 The six-month campaign was launched - an increase of just 29 from the on 28th May at Eurovia International previous year, despite a workforce Safety Day, maximizing exposure and increase of 2,000 employees. uptake throughout the UK group. We were delighted by the widespread participation of our employees, as 77,099 miles were our insurance providers. They saved through car sharing and were happy to sponsor the campaign video/tele conferencing in Eurovia UK. in recognition of its positive effect in Equal to around 22 Tonnes CO2. reducing accidents.

43 Our Environment Our Business 1 2 3 4

Eurovia UK Carbon Reduction Strategy and action on We are sticking to our commitment to reduce our carbon footprint by 30% between 2012 and 2020. This affects every business within our group, whether dealing with production, materials, term maintenance or contracting.

Eurovia is part of the UK Carbon Reduction goals, using the toolkit to convert data from recent Commitment Scheme, in keeping with the schemes into baseline targets for new projects, and Total tonnes CO2e (Scope 1 & 2) Government’s targets for carbon reduction. Further, even on-going projects. we have entered our Roadstone asphalt plant into the EU Emissions Trading Scheme. Involvement in The toolkit also helps us to evaluate our full carbon these schemes means our energy consumption data impact - an important advance on measuring is inspected and reviewed by a wide range of straightforward energy consumption. The relevant independent and expert parties, ensuring total data includes measurement of energy consumption, transparency and absolute accuracy on which to waste, carbon embedded in materials and base on-going strategy. transportation of staff.

We strongly believe that good practice leads to good By using this information to identify and incorporate client relationships and helps us win business. New carbon-saving strategies early in planning, we are well PFI contracts with the London Borough of Hounslow -placed to support change throughout our supply chain. and on the Isle of Wight include stringent requirements for carbon, water and waste reporting, in line with Currently, we report our carbon emissions internally our group-wide strategy for progress in these areas. on a quarterly basis. Reports include a league table of Natural Gas (kwh) 0.9% emissions and efficiency levels across Eurovia’s Electricity used (kwh) 13.1% We are working on the development of a sustainability business so that all parts of our group can identify Petrol used (Litres) 0.5% toolkit that will help us put strategy into action. where they stand and seek to improve accordingly. Diesel used (Litres) 46.7% Gas Oil used (Litres) 31.5% During 2013, the prototype toolkit was trialled at Reprocessed Gas Oil (Litres) 5.6% a number of sites and on selected schemes. Our LPG 1.7% eventual aim is to progressively tighten sustainability

44 Our Business 1 2 3 4 Our Environment

Eurovia UK New PFI Buildings Eurovia Management Energy Saving Sustainable buildings Little changes for sustainable contracts mean a lot In 2013, we constructed new offices in Hounslow and in Newport, Isle of A pre-Christmas Energy Awareness Week at our head office Wight. Both design and build were carried out in accordance with in Horsham saved 5% of our usual energy consumption. sustainable building standards. The seven-day information campaign included staff training, email Building layout considers low-energy, high specification lighting, airflow and and poster messages, a ‘switch-off’ challenge and drop-in sessions conditioning, and both buildings are fitted with high efficiency solar panels to with an energy assessor. generate their own energy. At the Isle of Wight office, our visitor centre includes a live energy monitor displaying how much energy these panels have generated each day.

In 2013, these panels generated 66606 Kwh in solar energy, equating to 30 CO2 Tonnes saved.

0-25 Both buildings received an 26-50

51-75 A-rated Energy 76-100 Performance 101-125 Certificate 126-150 Over 150 CO2

45 Our Environment Our Business 1 2 3 4

Eurovia UK Waste & Recycling Recycling water and reducing waste Eurovia has invested significant sums and ingenuity in recycling gully waste. Such systems reduce landfill and save water: last year’s CR report showcased the successful reed bed system implemented by our joint venture, South West Highways.

In 2012, the UK Government issued new rules for the disposal Space constraints mean that a reed bed system is not an option of gully waste to ensure that contaminants do not enter the for many of our depots. Nonetheless, we continue to invest in food chain. This affected systems such as ours that process systems, (like the diagram shown opposite), that de-water and arisings to produce compost and clean - though non-potable - dry out waste, filter out useable materials and produce clean water. Undeterred, we rethought aspects of our investment waste water to refill the gully tankers - massively reducing the and adapted to meet the new requirements. amount of fresh drinking water used for gully cleansing.

Gully tanker in operation. Dewatering unit in operation, tipping the dried waste. Polymer is added to adhere contaminants together.

46 Our Business 1 2 3 4 Our Environment

1 2 Portable Wet Waste Reception Station Polymer added to adhere contaminants together.

Topping up the tankers for use back on highway gully cleaning.

Gully Waste Recycling 3 Cleansed and separated materials

4 Stones & Debris 5 Dewatered Sludge 6 Recycled Water Sand, stones and gravel Dewatered sludge is used Recycled water is used to are recycled. for landfill topping. clean vehicles and to refill the gully tankers.

47 Our Environment Our Business 1 2 3 4

Eurovia UK Water Consumption Using water wisely Environmental Sustainable use of water is a key theme in Eurovia’s long-term environmental strategy and an increasing Incidents 2013 challenge for the highway maintenance industry. Indeed, throughout the South East of England, the management of water resources is a matter of public concern.

We therefore entered into our PFI contract on the Isle of Wight with heightened awareness of water scarcity issues affecting the Island, which are likely to intensify over the life of the contract. To inform a water saving strategy, we are establishing our current water footprint by recording the quantity and source of all water we use, including the water content embodied in products we make or buy. Tanks re ady to be sunk and installed a Water saving systems established elsewhere in our t Island Roads. business use harvested water for a range of purposes: vehicle washing, depot washdown and as brine for winter maintenance processes, for example. These Meanwhile, the offices and depots of Island Roads Ground contamination 7 will be established locally wherever feasible. use rainwater harvested from the roofs to feed WCs - Spillage/discharge of water 6 saving water with every flush. Plants/Animals 2 Fire 1 There is further work to be done to build on recycling Total 16 and saving systems that Eurovia businesses already have in place. In particular, we see potential in wider uses for the water we currently reclaim from gully waste. We seek to further discussions with local water authorities about re-using such water within the cleaning regime. of waste was diverted 98% from landfill in 2013.

48 Our Business 1 2 3 4 Our Environment

Trend Key Our Environment Increase Target reached Performance & targets Decrease Cannot be coded

Eurovia UK Description 2010 2011 2012 2013 Trend Target for 2014

Total waste generated Materials arising from all highways related 757,574 814,898 676,728 1,054,686 No target set and core activities (tonnes) Waste landfilled Waste sent to landfill for disposal (tonnes) 58,263 47,573.7 29,358.6 18,436 Continue to decrease Recycled materials used Total secondary material procured 8.25 6.35 7.81 6.5 over 10% by 2015 (% of total purchased) Waste diverted from Landfill % of waste diverted from landfill 92.3 94 95.6 98.27 Target remain above 95% diversion Water consumption Consumption across the group (m 3) 4,057 4,275 19,599 39,456 To gain better results from metered supplies Scope 1 & 2 carbon footprint Tonnes of carbon dioxide equivalent 36,751 25,324 28,357 37,147 Reduction measured on greenhouse gas emissions (CO2e) normalised data Emission intensity Tonnes of CO2e per £million turnover 124 86.86 98.5 83.7 Reduced by 15% (Headline target 30% reduction from 2012 by 2030) Travelling miles saved by use of Video/Tele Conference & Car Sharing - 32,887 61,443 77,099 Continue to increase miles saved Environmental incidents Reported by employees, normalised against 0.091 0.054 0.114 0.036 Target of <0.05 £million turnover/Number /27 /16 /33 /16 All results shown exclude Joint Ventures. Carbon Footprint - Eurovia UK GHG Emissions rose in 2013, however, due to the changes in our company through contract wins/loses, we always look to normalise our data. We can see a sharp decrease in the Tonnes of CO2 emitted for every £1 million we turnover. This is an excellent demonstration of our business growing efficiently and being mindful with resources. Waste - The total waste we produced in 2013 increased to our highest level, but it is great to see that whilst this is the case as our business grows, we are still championing an excellent diversion from landfill culture. The amount we have landfilled has decreased, even with our growth. Recycled products - Our UK business increased in 2013 where we saw a hug rise in materials purchased by Eurovia UK. The quantity of recycled products purchased also rose, but not as much as we would have hoped. We will continue to support and guide our businesses to consider recycled products in the supply chain agreements. Water - Each year, since 2010, we have been reporting on our water consumption and we show a large increase due to better more accurate metering and recording. In 2012 we recorded our baseline, based on estimated figures, which we have exceeded in 2013. We have invested in harvesting techniques and recycling processes and expect this consumption to stabilise in 2014. Environmental Incidents - We have reduced the number of incidents that caused by Eurovia UK businesses, which is extremely positive. We will continue to work to improve incident prevention throughout our business in 2014 by using different training media and refreshing our guides.

49 Targets Our Business 1 2 3 4

2014 targets Our key targets for CR and sustainability are published within our strategy documents for our UK business.

Obtain ISO 50001 ‘Energy Management Systems’ standard Supporting ongoing training and development at our head office. for the CR Champions.

Engage with our stakeholders on Corporate Responsibility. Reduce Lost Time Incidents rate to below 2.5 (per million working hours).

Continue to gather more accurate water consumption data, including metering remaining sites, and monitoring water 20% reduction on Service Strikes from 2013. gathered through recycling and harvesting.

Increase the quantity of Sustainable materials Support roll out of all upgraded scanning equipment, to (Foambase, RAP’s,) sold by our UK businesses. prevent service strikes, following Ringway Jacobs’ trial.

Complete more than 300 volunteering days Liaise with key supply chain partners on their CR agenda.

Continue to reduce our Green House Gas Emissions Each division to complete a Road Safety day by 2015. heading towards our 2020 target.

50 Our Business 1 2 3 4 EUROVIA UK Limited Albion House Springfield Road Horsham West Sussex RH12 2RW www.eurovia.co.uk www.ringway.co.uk

Feedback to: Siobhan Riordan, Group Sustainability and CR Advisor e: [email protected]

All copyrights and trademarks acknowledged. Text: Leonie Gombrich, e: [email protected] Designed & produced by Storm Creative www.stormcp.co.uk