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St. Mary’s Our General Hospital and Foundation Mission

Our Mission is to continue the healing Ministry of Christ consistent with our Catholic traditions and values

St. Mary’s General Hospital is a Table of Contents 191 bed adult acute care hospital and Regional Cardiac Care Centre located in Leadership Message ...... 2 the heart of Kitchener, Ontario. We are SJHS Message ...... 4 proud to serve the more than 500,000 residents of Waterloo Region and International Outreach surrounding municipalities. Caring for the Global Community ...... 5 Finding the Strength Within Sexual Assault & Domestic Violence Treatment Centre .... 8

Wedding Story Caring for the Whole Person - Body, Mind & Spirit ...... 11

Ontario Breast Screening Program Putting Power in the Hands of our Patients ...... 15

Donor Recognition ...... 18-21

Operational Overview ...... 22

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St. Mary’s General Hospital Foundation Board of Directors Mr. Shaun Devine Leadership Mr. John Dippell Mr. Michael Dye Message Mr. Jim Evans - Treasurer Mr. Bruce Gordon Mr. Jim Harper - Past Chair Mrs. Cathy Finch Mrs. Christiane M.S. Kahlen - Chair Sister Anne Karges Mr. Karl Kaufman Mrs. Dianne Moser - SMGH Board of Trustees Mr. Jeff Nesbitt MISSION FOCUSED. Those two Mrs. Jean Ann Norman words represent, in a variety of Mrs. Sandra Reid - Vice Chair ways, who we are and what we Ms. Cynthia Roth Mrs. Jennifer Schoenmakers do here at St. Mary’s. Mr. Peter Sweeney - Secretary As a supporter of our cause, Mrs. Yin Tang you know that we strive to go Mrs. Moira Taylor - SMGH President Mr. John Wissent beyond simply being a Dianne Moser Christiane Kahlen hospital, but rather, a place of Chair, Board of Trustees, Chair, Board of Governors, St. Mary's General St. Mary's General healing and hope. Our Hospital Hospital Foundation St. Mary’s General Hospital philosophy lies in the belief Board of Trustees that true healthcare ministry is one where we care for the Ms. Dianne Moser - Chair Dr. Douglas R. Letson - Past-Chair whole person – mind, body, and spirit. It is, as our Mr. Rob Way - Vice-Chair founders, the Sisters of St. Joseph of Hamilton say, an Mr. Tim Rollins - Treasurer honour to serve the sick. Dr. Kevin Smith - Secretary, CEO Dr. Shivinder Jolly, With that mission in mind, we are pleased to provide you Vice-President, Medical Staff with our annual update, which includes information from President, Medical Staff (vacant) the Hospital and our Foundation. In staying true to our Dr. Amit Chakma Mr. Kerry Hadad focus, we have chosen to give you a glimpse of what we Mr. Tom Hunter believe are examples of our mission in action, for the Ms. Sandra Reid, St. Mary’s General Hospital Foundation greater good of humanity. Mr. Larry Kotseff You will read stories about the lives we touch here in our Mr. Geoff Lorentz, community, and around the world. We hope you find these Councillor - City of Kitchener (partial) Ms. Kelly Galloway, stories not only inspiring but in keeping with what you Councillor - City of Kitchener (partial) expect us to be – mission focused. Sister Teresita McInally, C.S.J. Ms. Joan McKinnon On behalf of the staff, physicians, volunteers, and Mr. Tom Motz members of the Board of our Hospital and Foundation, Ms. Tanya Radstake, Staff Representative please accept our gratitude and gratefulness for your Ms. Karen Scian, Councillor - City of Waterloo ongoing support. Dr. Ashok Sharma, Chief of Staff We wish you and your loved ones continued good health. Mr. Bill Strauss, Councillor - Region of Waterloo Ms. Lisa Strayer Ms. Frances Walton, President, Volunteer Association Ms. Moira Taylor – President, St. Mary’s General Hospital

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Sisters of SJHS St. Joseph of Hamilton Message

t. Joseph’s Health System (SJHS) is a • to develop a governance and management structure Ministry of the Sisters of St. Joseph of to achieve this vision; S Hamilton. Founded in 1991, the System is • to maximize opportunities related to the a continuation of over 150 years of providing a full retention/recruitment of staff, management, range of values-based health care and social services physicians, and volunteer Board members; through community-based organizations in • to further integrate mission and service excellence Hamilton/Halton, Kitchener, Dundas, Guelph to provide a true holistic approach to care;

and Brantford. • to provide an opportunity to take a leadership role St. Joseph’s Resource Development System with our Local Health Integration Networks (SJRDS) was founded in 1999 and is Canada’s first (LHINs) and the Ministry of Health and Long- system of independent Foundations. Term Care (MOHLTC) in fulfilling their mandate In May 2008, the Board of Directors of SJHS of providing a continuum of carethrough partnerships. approved the undertaking of a major corporate renewal process which included extensive consultation with We would like to express our sincere gratitude to internal and external stakeholders. The report and those donors who continue to support our Ministry recommendations were presented to the SJHS Board through their generous donations to our Foundations. in October 2008, and, following a further consultation Our Foundation Boards, CEOs, staff, and volunteers with internal stakeholders, the recommendations were work in partnership with SJHS member approved in principle in January 2009. organizations to ensure that care is delivered in The question the Corporate Renewal addressed modern facilities with state-of-the-art equipment. was: The unselfish contributions of all donors - large and “What is the most appropriate governance/management small, corporate and individual - directly impact our model to ensure that the Mission, Vision and Values of ability to deliver patient and resident care in an SJHS continue to be realized?” environment which respects the individual dignity of Feedback provided a strong consensus of support for those whom we are privileged to serve. the following strategic directions: As we look forward to future opportunities and

• to pursue an integrated vision that includes high challenges, we are confident that both SJHS and quality care across the continuum (home care, long- SJRDS are well positioned to continue the Sisters’ term care, acute care, community-based care); legacy of values-based care in our communities.

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Caring International for the Global Outreach Community

or more than twenty years, the Sisters of Board and Senior Team, but by the staff and St. Joseph of Hamilton have been physicians who eagerly came forward to be part of F improving the lives of countless people the initial team. “The culture of St. Mary’s is such world-wide through the Sisters’ International that, where we see a great need, we work to fill it. Outreach Program (IOP). From Haiti to Uganda, working in cooperation with member organizations of the “...clean water, food, shelter, St. Joseph Health System, the Sisters have been partnering with developing and universal health care - are not a countries to provide hands-on ‘given’ for the Sudanese...” assistance to develop healthcare systems and processes through teaching and training, the provision of medical International Outreach aligns perfectly with our supplies, and helping to make donated equipment mission to care for all those in need – particularly operational in some of the world’s most basic the poor and vulnerable. In Sudan, where there is environments. In 2008, St. Mary’s an expressed need in cardiac care, we are proudly joined this remarkable able to share our expertise; It was an initiative, launching a program to opportunity we couldn’t pass up.” help develop a new heart centre In November, St. Mary’s team in Wad Medani, Sudan. The arrived in Wad Medani to meet partnership with Sudan was their colleagues at the inspired by Dr. Abdel Bashir, University of Gezira Medical a Sudanese-Canadian internist School and assess, in detail, who practices in Stratford, where they could provide the most Ontario. help and support. “It became clear to LeeAnne Kidd, St. Mary’s us almost immediately that we have a International Outreach Program Lead, says huge opportunity to provide help in the short that the decision to participate in the IOP was term, but more importantly, that our efforts can immediately embraced not only by the hospital’s have a real, lasting impact that will touch the lives

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of many Sudanese people,” says LeeAnne. “The at the University of Gezira develop and launch a basic needs that we take for granted at home – clean cardiac surgery program from the ground up, water, food, shelter, and universal health care - are LeeAnne explains. “In many cases, their clinical not a ‘given’ for the Sudanese. While we may not be experts have been educated and trained abroad, so, while they have the skill set to provide excellent care, they don’t “We may be the First-World experts,” have the practical experience to do so in a Third-World environment. she says, “but there is a lot we can Our team can bring this practical learn from the Sudanese...” experience while helping them problem solve through the challenges faced by all new centres, able to address all of their needs, we know that we especially in an environment where access to can help them develop their own full service cardiac equipment, supplies, and basic diagnostic tools and program in Wad Medani.” tests may be limited.” Donating equipment is an important part of Indeed, it is the team of experts that led the first St. Mary’s outreach in Sudan; however, equally as trip to Sudan who see the most opportunity for a important is the plan to focus on helping colleagues rich and valuable partnership. Vera Millar, a Nurse

The St. Mary's Team with Drs. Habour and Saaed with the The Children of Wad Medani. Vice Chancellor of the University of Gezira.

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theirs and we know there is an opportunity for Indicator Canada Sudan mutual learning and understanding.” Life Expectancy 80 years 50 years The next major step in the outreach partnership Infant Mortality Rate (>1 yr.) 0.5% 8.7% will include a visit to Kitchener by a Sudanese team % of population with of physicians, who will come to observe and learn adequate sanitation facilities 100% 34% from the experts at St. Mary’s, with nurses and allied health staff to potentially follow. Vera views this as an integral opportunity for mutual growth. Practitioner in St. Mary’s cardiac program, didn’t “Nursing, as a profession, is still coming into its hesitate to join the team when she was approached. own in Sudan, and there is an opportunity for us to She explained: “I was excited to share my learn from them, as well as discuss and provide knowledge with nurses on the other side of the information on the role of nurses in Canada, and world, and this project spoke to me on a personal how this might help the profession move forward in level. I have wanted to become involved in Wad Medani. I am looking forward to having the international outreach and didn’t realize I would team here, so that they can return to Sudan and have the opportunity to do so as part of my career share what they’ve learned, and further enhance the at St. Mary’s.” care they provide their community.” While St. Mary’s has a lot to share with its new For LeeAnne, and the team at large, the purpose partners in Sudan, LeeAnne believes that the for developing a long-term relationship with relationship is two-way, providing opportunities for colleagues in Sudan is simple: “Our purpose for growth and learning on both sides of the globe. “We being, whether in Kitchener or Sudan, is to care for may be the First-World experts,” she says, “but those in need – body, mind, and spirit – regardless there is a lot we can learn from the Sudanese. What of their culture, history, religion or politics. Health is most amazing is that in the midst of Third-World care is about connecting with and helping people, conditions, they are doing some very novel and and we will continue in this initiative to help the innovative things that we can learn from.” For people of Sudan.” example, the team was surprised to see that family health teams, which are a new element in Ontario’s health care landscape, are well established and integral to care in Sudan. “They have so little and yet their focus is very similar to ours – on providing Stats & Facts quality, patient-centred care.” Most Common Health Problems in Sudan: While the team found some of the conditions in • Malaria which care is provided to be dire in the state of • Diarrheal Diseases Gezira, they also had moments of inspiration, says • Upper Respiratory Infection LeeAnne. “The level to which families become • Malnutrition involved in the care of their loved ones is integral to • Anemia care in Sudan. It’s clear that our values align with

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Sexual Assault & Domestic Finding the Violence Treatment Centre Strength Within

ooking back, Andrea can see things and that she needed to search for the strength that much more clearly – the warning signs would enable her to escape her destructive and L that she was getting into an unhealthy abusive relationship with Frank. relationship, the life experiences that blurred her “Frank came into my life at a time when perception of what a ‘normal’ relationship should I was in a very vulnerable place emotionally,” be, and the subtle ways in which her partner eroded Andrea explains. “In a very short period of time, her self-confidence to ensure that she was never on I lost both my best friend and my mother – and I equal footing in their relationship. When Frank also met Frank. In the devastation of my loss, he began abusing her, she was fully invested in the was like a knight in shining armour and over the relationship and, like many women who are victims course of a year we became close friends. Eventually of abuse, she convinced herself that it was her fault. our friendship evolved into a romantic relationship, and I felt like I was with someone that I “The defining difference for me is could trust.” A mere six months that I found the courage to make a phone into their romantic call that had life-changing impact.” relationship, Andrea lived through what would be the first of the physically “My story is the same as thousands of women,” violent incidents. Bruised and battered, she Andrea says. “The defining difference for me is that blamed herself and reconciled with Frank - and I found the courage to make a phone call that had a she continued living through cycles of abuse life-changing impact.” until she made her life-changing call to the Confident, beautiful, and vibrant, Andrea is a Waterloo Region Sexual Assault and Domestic loving and capable single mother who raised two Violence Treatment Centre (SADVTC), a program successful children while simultaneously climbing of St. Mary’s General Hospital. the ranks in the corporate world to a management “I remember the anxiety, the sick feeling and position. Despite these successes, it took her a while embarrassment I felt when I dialled the number, to realize that she was in an abusive relationship, but as soon as someone answered the phone I knew

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I had done the right thing. The person that feeling was almost overwhelming, but I had an answered my call was warm, caring, not almost instant connection with Sandy. You can tell, intimidating in the least. I felt instantly at ease.” just by looking into her eyes, that she is filled with Andrea made an appointment to speak to compassion and understanding. Her expertise in someone in the Centre as soon as possible – which domestic violence is invaluable, but it is her heart is an essential part of helping women to take the and strength that has helped me find the courage to steps needed to make positive changes in their lives, live through this experience.” says Sandy Jardine, Andrea’s Social Worker and one “When I first began seeing Andrea, she was still of twelve Social Workers on the SADVTC team. “If with Frank,” Sandy points out. “My initial goal was our clients have to wait too long, they may talk to help her reframe her relationship with him – to themselves out of going through with their plans to untwist the knot of emotions that he had twisted – seek help – our commitment is to meet with them and to help her believe that she wasn’t the crazy before that happens.” one in the relationship. I wanted to help her build “It took a lot of courage for me to walk through her self-worth so that she could see the person I that front door for the first time and to tell them could see, regain control, and re-integrate into the who I was, without wanting to turn around and run life she deserved.” or stand there and cry.” Andrea recalls that “The Like many women who seek the support of the

Confident, beautiful and vibrant, Andrea is a loving and capable single mother who raised two successful children while simultaneously climbing the ranks in the corporate world to a management position.

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SADVTC, helping Andrea shed the shame, Centre. I now have an opportunity to help other embarrassment, and fear of being in an abusive women – and to share the message that it doesn’t relationship took time – but for Sandy, every matter how smart, or professional you are – those minute of their sessions together was worth it. “It who choose to abuse are also smart, but they are took a lot of time to help Andrea realize that she cunning as well. To be successful in leaving the was worth it,” says Sandy. “But once she knew that cycle of violence, you need help being I would never judge her, or criticize her choices, she ‘deprogrammed’ from your abuser and from the knew that she could trust me to help guide her abuse. Luckily, our community has the team at the through this experience to a much more positive, SADVTC to help in this journey.” healthy place.” In Sandy’s eyes, Andrea is an inspiration to the Through her relationship with Sandy, Andrea many women who suffer abuse at the hands of their found the strength not only to leave Frank, but to partners. “I’m really proud of her,” Sandy says. press charges against him for assaulting her. “Every “She’s a smart, successful businesswoman and day is a challenge, but I know that on the days that mother – and she’s also a survivor. She has a I feel weak, all I have to do is make the call, and the positive story, and she is a strong voice for other help I need is there. For me, the most important women. I may be the channel that helps her tell her step in this journey was making that first call to the story – but it’s her journey that is inspiring.” Sexual Assault and Domestic Violence Treatment * The names “Andrea” and “Frank” are pseudonyms to protect the real identities of the individuals involved.

Stats & Facts The Waterloo Region Sexual Assault and Domestic Violence Treatment Centre sees approximately 400 people a year because of sexual assault or domestic violence. • There is no charge for the service. • Nurses and Social Workers are on call for the program 24/7 at St. Mary’s. • The SADVTC team speaks with more than 100 groups a year to raise awareness about Casey Cruikshank, Director of the Waterloo Region the program. Sexual Assault Domestic Violence Treatment Centre onsite at the St. Mary's location.

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Caring for A Wedding the Whole Person – Body, Mind and Story Spirit

s a young woman living with Cystic looking forward to planning her wedding. A lot of Fibrosis, Jessica Mogg became a familiar the nurses on our floor are close in age with Jessica, A face to the staff in the Intensive Care Unit and we connected with her right away because we (ICU) and Chest Unit at St. Mary’s. With sparkling could relate to her on so many levels.” eyes and a beautiful smile, she was like many a While Jessica’s health would improve enough for woman in her mid-twenties – full of personality, a her to be discharged after that admission, she would be admitted again a number of times over the “They went out of their way to look after next 15 months. In Jessica’s physical needs – but focused on January, 2009, she was admitted again – this her mind and spirit as well.” time, with chronic lung failure, and the knowledge that it would doting aunt to her two nephews, and head over likely be her last admission. “Jessica had had a heels in love with her fiancé, Colin. One would double lung transplant three and a half years never guess that Jessica was living with a earlier,” says Donna. “It was a hard decision to devastating, chronic and ultimately fatal disease. make at that time, and a very scary experience for “Very early in life, she had accepted her diagnosis her. She was facing another double lung transplant, and she was determined to live every day to its and with a lot of difficulty, decided that she didn’t fullest. She was outgoing, friendly, and a ‘hit’ want to go through that again.” wherever she went,” says her mother, Donna. That Without a transplant, Jessica’s prognosis was was definitely true at St. Mary’s, where the staff in both the ICU and Chest Unit connected with Jessica immediately. “I remember one of the first times I met Jessica,” says Jocelyn, a Registered Nurse on the Chest Unit. “It was shortly after her birthday, and she had just become engaged. She was so excited and giddy, and

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grim and Donna knew they were facing a difficult mind and spirit – that led staff on the Chest Unit time ahead – but being at St. Mary’s brought both to bring about an event that would fulfill one of of them a sense of peace, she recalls. “We’ve been in Jessica’s wishes: that she marry her fiancé and long- many, many hospitals because of Jessica’s illness – time love, Colin. and there is just something different about St. Many of the nurses caring for Jessica had Mary’s. The staff in the ICU and on the Chest Unit become her friends – and they wanted to give are friendly and beyond caring. They went out of her a special moment she would never forget. their way to look after Jessica’s physical needs – but When Jessica’s health improved slightly, weeks focused on her mind and spirit as well. It was as into her stay, one of her nurses (also named Jessica) though their perspective was to focus on her life, thought of a most special gift; an event that could and not her illness. She was truly more than just a be held in the hospital’s Chapel and would provide ‘patient’ to them.” Jessica with a wonderful surprise: the wedding she It was this focus on the whole person – body, had dreamed of.

Jessica Mogg playfully flexes her muscles during one of her many stays on the Chest Unit at St. Mary's.

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“Looking back, it’s hard to believe everything came together so perfectly,” Jocelyn remembers. “It seemed that once we decided to host the wedding, things fell into place with ease.” “I remember the nurses came in, and just took over!” Donna recalls. “It was amazing – within hours, they had two dresses for her to choose from, had arranged for hair and make-up, flowers – it was truly a celebration.” The staff on the Chest Unit, and throughout the hospital, went above and beyond to make the experience as perfect as possible for Jessica and her groom. Jocelyn went home on her lunch hour to bring in a bridesmaid’s dress she had worn previously (a beautiful, chocolate silk gown) and another nurse on her day off brought in her own wedding dress. Jessica Graff, the R.N. who was Left to right; Jessica’s Mother - Donna Mogg, particularly close to Jessica, called a local store and Best Friend - Holly Iskra and Sister - Shannon Langer. with money donated by the staff she was able to purchase wedding flowers, including an overflowing front of a standing-room only crowd that included bouquet of red roses for the bride and a centrepiece. her grandmother, godmother, and countless hospital With the volume of donations, she was also able to staff and friends. Jessica’s favourite physician, Dr. purchase food and drinks for the reception, which Jonathon Langridge, provided a reading, and there was held in the cafeteria. Other nurses came in wasn’t a dry eye in the Chapel as Jessica and Colin off-shift and volunteered to cover those nurses on pledged their love to one another. “She looked the floor who were close to Jessica and wished to be beautiful,” says Donna. “And I know that it meant at the wedding, and staff from other floors came to the world to her to realize her dream of marrying help in whatever way they could. While all this Colin fulfilled.” activity went on behind the scenes, the bride-to-be “Jessica was one of those people who touched your called her fiancée to tell him to pick up the rings, heart,” says Jocelyn. “We all feel like we were get a suit, and be at St. Mary’s Chapel for blessed to know her, and blessed to be a part of her his wedding. life in such an important way. Jessica’s wedding was Jessica chose the chocolate silk gown, and walked as special to us as it was to her – to have been able down the aisle on her own, much to the surprise of to give her that experience, despite her being so ill her family, and the nursing staff. With her sister and in hospital, was wonderful for us.” Shannon as her Maid of Honour and her two young St. Mary’s had become a home away from home nephews accompanying her, Jessica met Colin at the for Jessica, where she was surrounded by people she front of the Chapel, where they exchanged vows in knew and trusted. “It is the little things during her

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stay that made the biggest difference in Jessica’s time at St. Mary’s,” says Donna. “For example, one nurse knew that Jessica was missing her cat, and suggested she be brought in for a visit because it would cheer her up. Many of the staff, and even Dr. Langridge, brought her special gifts after the wedding. Dr. Langridge made sure there was a cot for me in Jessica’s room when she was admitted so I could spend as much time as possible with her – these are the ‘above and beyond’ moments that are truly important.” When Jessica passed away at St. Mary’s less than two weeks after her wedding, many of her dreams had been fulfilled. “I think what makes the people at St. Mary’s remarkable is that they do these things without really knowing the impact they have on people – it is natural to them to go above and beyond to make a difference in the lives of those Jessica on her wedding day they care for. Jessica’s life was fulfilled, in part, in the Chapel at St. Mary's. because of their care.”

About Cystic Fibrosis About St. Mary’s Chest Unit

Cystic fibrosis (CF) is the most common, fatal St. Mary’s General Hospital is a Centre of genetic disease affecting young Canadians. CF is a Excellence for respiratory and thoracic care. multi-organ disease attacking primarily the lungs and The 27-bed Chest Unit is located on the sixth floor. the digestive system. In the lungs, CF causes severe In addition to inpatient rooms, the Chest Unit also breathing problems. A build-up of thick mucus makes includes a four-bed intermediate care room, which is it difficult to clear bacteria and leads to cycles of designed specifically for patients with acute infection and inflammation which damage the respiratory diseases. The goal of the Chest Unit’s delicate lung tissues. It is estimated that one in every interprofessional team is to help patients manage 3,600 children born in Canada has CF. their health and to meet achievable health goals.

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Putting Power Ontario Breast in the Hands of Screening Program our Patients

hen St. Mary’s made the decision to replace its existing mammography W machine with the latest digital technology in 2006, it was with the vision of providing women in Waterloo Region with enhanced access to the most efficient, most current, and most comfortable breast-screening capability possible, and to do so as part of Cancer Care Ontario’s Ontario Breast Screening Program (OBSP). “For our staff and radiologists, it wasn’t enough to simply replace our equipment,” says Uwe Claussen, Administrative Director of Radiology and Imaging radiology began what would become a three-year for St. Mary’s. “We wanted to invest in a program goal – to achieve Accreditation from the Canadian that clearly exemplified our mission values, and Association of Radiologists, and partners with which would ultimately improve the health and OBSP as an affiliate site. lives of women in our community.” “Often, health care is reactive instead of proactive. It can be controlling, rather than encouraging self-responsibility and “We wanted to invest in a a sense of empowerment in people, and for many people in Waterloo Region program that clearly exemplified without a primary care physician, it can our mission values..” be difficult to access. The OBSP is the opposite of all of these things, which is why it is such a perfect fit at St. Mary’s,” The community immediately rallied to support Uwe notes. “We are proud to provide women in our the hospital’s pursuit of OBSP designation, raising community with a program that lets them take $800,000 in record time to purchase the Region’s control of their own health, empowers them to be first full-field digital mammography machine. With their own advocates, and is accessible without a that in place, the team of staff and physicians in physician’s referral.”

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Sharon Lau-Wiffin, a warm and engaging woman cared about her as a woman – and not just a in her early 50s, read about the launch of the ‘patient’. “The discussion that took place with program in The Waterloo Region Record, and called Denise, my technologist, was excellent. She immediately to make an appointment. She was seen described how my treatment would be handled if within two weeks. “I liked the fact that I could do something showed up on the mammogram. It was something for myself, to take charge of my own so reassuring to know that regardless of what my health,” Sharon says. She describes her experience test showed, I would be able to handle the next with the Program as seamless, easy, and stress free, step. The time and knowledge she shared with me despite the fact that it was a potentially life-altering was invaluable.” test. “Too often, health care takes away our ability Within days, Sharon had her results – which were to be empowered and in control. Everything about negative and which provided a sense of relief. “You this experience was amazing, and made me feel like learn very quickly how hard the waiting is, but I an active participant in my own care.” knew that no matter what the results, I was in good In addition to feeling empowered, Sharon felt hands with people who truly cared about me as a that the technologist who performed her exam truly person, and not just a patient.”

Stats & Facts Regular breast screening can find cancer when it is small, which means: • There is a better chance of treating the cancer successfully. • It is less likely to spread. • There may be more treatment options.

Sharon felt empowered as Denise, her technician, reassured her and guided her through the process of getting a mammogram.

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Since its launch, St. Mary’s OBSP has been compassionate and patient-focused care to women inundated with calls from women like Sharon, and in the community. In addition to screening, OBSP many others who are relieved that they are able to ensures that follow-up care is coordinated for make an appointment without a physician’s women with abnormal mammograms. “St. Mary’s performs approximately 400 breast cancer surgeries per year,” explains Uwe. “Being a designated OBSP To book an appointment site builds on our vision to provide a continuum of care that focuses on the needs of our patients.” at St. Mary’s OBSP, Finding cancer early is important. Breast call 519-749-6456. screening and better treatments are helping to reduce deaths from cancer. The Ontario Breast Screening Program (OBSP) is referral. “Our bookings have far surpassed what we a program of Cancer Care Ontario. OBSP provides expected to see in our first months,” Uwe says. top-quality breast screening services for women “We thought there would be a ramping up period 50+ who have no previous history of breast cancer. while we tried to promote and raise awareness about the Program. We’re thrilled that people have embraced it.” Breast cancer remains the number one diagnosed cancer in women in Waterloo Region. Cancer Care Ontario estimates that in the next year 8,500 Ontario women will develop breast cancer and approximately 2,000 women will die from the disease. St. Mary’s hopes to do its part to reduce that number by increasing the number of women who are screened for breast cancer in Waterloo Region. Cancer Care Ontario’s target for the Ontario Breast Screening Program is to have 70% of women aged 50+ participate in regular screening by the year 2010. “The research is unequivocal,” Uwe notes. “Early detection saves lives. A mammogram is an essential diagnostic tool in the fight against breast cancer.” St. Mary’s has had a mammography program for more than 15 years and while it retains a traditional mammography service, the addition of OBSP is essential in enabling the hospital to expand its reach and ability to provide quality,

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Our Valued Bonaventure Donors Society

Bonaventure Society

Sister M. Bonaventure was the first superintendent of St. Mary’s. Under her guidance Ms. Sandra Hett we developed an ongoing commitment to excellent care. This society encompasses those Mr.Dave Heubach who contributed $1000-$4999 from April 1, 2008 to March 31, 2009 Mr.& Mrs. Richard & Shirley Hillier Mr.Glenn Baechler Dr.& Mrs. Dale & Barbara Doran Mrs. Mary Hiuser Mr.Werner Hohn Bauer Hockey Corp Mr.Michael Doughty Mr.& Mrs. John & Martha Huber Mr.& Mrs. Phares & Laura Bauman Mr.& Mrs. Doug & Erika Dubrick Mr.& Mrs. John & Deborah Huck Becton Dickson Canada Inc Mr.& Mrs. Tom & Lynn Dunlop Mr.& Mrs. Ken & Carol Huehn Bell Canada Employee Giving Program Mr.& Mrs. Rodney & Susan Dusick Mr.Kenneth A. Hurst Ms. Shirley Bennett Edwards Lifesciences Inc Mr.& Mrs. John & Madelyne Imrie Mr.John Biesel Eli Lilly Canada Inc. J.N. Staunton Consulting Dr.& Mrs. Robert & Gale Blackburn Dr.and Mrs. Frank Ellingham Services Inc Blessed Sacrament RC Church Evangel Community Church Mr.& Mrs. Wilfred & Cathie Jenkins Mrs. Margaret Bodman Dr.& Mrs. Ronald & Betsy Eydt Mr.Gerald Kesselring Mr.& Mrs. Jack & Jan Borman FaithLife Financial Mr.& Mrs. Tom & LeeAnne Kidd Ms. Annie Bowman Mr.Joseph Fehrenbach The Kitchener and Waterloo Mr.& Mrs. Vernon & Lillian Bowman Mr.& Mrs. Ian D. & Constance Ferguson Community Foundation Mr.& Mrs. Thomas & Elizabeth Boyd Mr.& Mrs. Steve & Cathy Finch Kitchener Oktoberfest Lions Club Inc. Mr.& Mrs. Gary & Joanne Brown Mr.& Mrs. Jerry & Margaret Finnen Kitchener Sports Association Mr.& Mrs. Howard & Mary Brown Mr.Roy Firth Kitchener-Waterloo Fastball Promotions Inc. Dr.Ian D. Brown Mrs. Grace Flewelling Mr.John T.Kittel Canton Poultry Meats Inc Mr.& Mrs. Ralph & Phyllis Forbes Ms. Trudy Klassen Dr.Mel Cescon & Dr.Donna M. Ward Franklin Templeton Investments KMH Cardiology & Diagnostic Centres Ms. Lydia Chudleigh Mrs. Marie Gardner Ms. Dorothy C. Knipfel Mr.& Mrs. Phil & Frances Clappison Mrs. Marjorie Gilliland Mr.John J. Kraemer Mrs. Mary Collins Mr.& Mrs. Ron & Jean Gimbel Mr.William Kreller Conestoga Rovers & Associates Limited Mr.& Mrs. Karl & Marga Glockemann Mr.& Mrs. Edward & Helen Kuntz Conestogo Electric Inc. Golden Windows Limited Mr.& Mrs. Robert & Mary E. Kuntz Mrs. Velma G. Cressman Gore Mutual Insurance Mrs. Jean Kurt Cross Country Concrete Ontario Limited Company Foundation Dr.Warren Law Mrs. Doris Darling Mr.& Mrs. David & Pat Graham Dr.Desta Leavine Mr.& Mrs. John & Susan Dedyna Guidant Canada Inc Dr.Yves Leclerc Mr.Mario DeLisi Mr.Don Guloien Mr.& Mrs. Stephen & Brenda Leis Deloitte & Touche LLP Ms. Wendy Hallman Lions Club of Kitchener Mr.& Mrs. Pierre & Gisele Denomme Mr.Jim Harkins Mr.& Mrs. Shu Hing & Cindy Man Mr.Edward Diebolt Mr.& Mrs. Jim & Pauline Harper Maple Leaf Consumer Foods Golf Tournament Mr.& Mrs. John & Marilyn Dippell Dr.& Mrs. Eric & Maria Hentschel Ms. Gerda Marschall

18 The St. Mary’s Experience: Living Mission SMGHFAnnualReport09:StMarysAnnualReport09 8/19/09 10:34 AM Page 19

Bonaventure Our Valued Society Donors

Mr.& Mrs. Lloyd & Delphin Martin Mr.Bruce H. Raszmann Mr.& Mrs. Peter & Krista Sweeney Mr.& Mrs. Rick & Nancy Martin RBC Foundation Takapa Holdings Ltd. Maximum Results Real Estate Services Inc. Mr.& Mrs. Gordon & Jean Riedlinger Mr.& Mrs. Roger & Moira Taylor Dr.& Mrs. Robert & Helen Mazurka Mr.& Mrs. Willi & Magda Ristau Mrs. Elizabeth E. C. Thomas Dr.Kevin McCann Mr.& Mrs. Paul & Audrey Rooney Toyota Motor Manufacturing Canada Inc. Mr.Armand P.McCarthy Ms. Cynthia Roth Mr.Jacques Tremblay Mr.& Mrs. John & Barbara McCrory Royal Canadian Legion 469 UPI Energy Mr.Todd McGrath Mr.Peter Rubenovitch Mr.John E. Verity Mr.& Mrs. Danny & Paula McKinnon Mr.David J. Rumpel Victoria Star Motors Inc Mr.& Mrs. John & Carla McLennan Ms. Catherine A. Russell Mr.& Mrs. Donald & Laurana Waito Mrs. Thelma Mennie S.G.Cunningham (Kitchener) Limited Waterloo Region 911 Slo-Pitch Tournament Mr.Howard Meyer Mr.& Mrs. George & Debra Schell Waterloo Region Portuguese Business & Mr.& Mrs. Neil & Lois Moore Schering Canada Inc. Professionals Assoc. Mr.Wayne Moore Mr.& Mrs. Fred & Charlene Schiedel Dr.Alan F.Watson Mr.Thomas Morrissey Schiedel Construction Incorporated Ms. Marjorie L. Weber Mr.& Mrs. Wayne & Dianne Moser Mrs. Wilma M. Schill Mr.Wilfred Weiler Mr.& Mrs. Gerald & Audrey Moser Mr.& Mrs. David & Gloria Schoenhals Mr.& Mrs. Lorne & Dorothy Weppler Mr.& Mrs. Thomas & Elizabeth Motz Mr.& Mrs. George & Jeanne Seegmiller Mrs. P.Constance White Ms. Margaret A. Motz Mr.& Mrs. Robert & Lena Shantz Mr.Harold Widrick Mrs. Rita Mroz Mrs. Winifred Shantz Mrs. Ann M. Williams-Gorrie Mr.Ali Nanji Mr.& Mrs. Don & Carolyn Shilton Wilmot Centre Missionary Church Optimist Club of Conestogo - Winterbourne Dr.& Mrs. Thomas & Anne Shoniker Mr.& Mrs. John & Susan Wissent Ostomy Chapter of Kitchener Waterloo Dr.Jacqueline Sieber Your Neighbourhood Credit Union Mr.Siegfried Ott Ms. Lori Sieling Zonta - Betty Thompson Golf Classic Our Lady of Lourdes Parish Mr.Sean Simmons Mr.David Paleczny and Ms. Mary Reynolds Mr.& Mrs. Richard & Janis Simpson Paradise & District Lions Club Mr.& Mrs. Rick & Alison Smerchinski Parkin Architects Dr.Stuart J. Smith Mr.& Mrs. Howard & Rosemary Pell Mr.& Mrs. Peter & Elizabeth Steffens Mr.& Mrs. David & Carolyn Playford Mr.& Mrs. Gordon & Elizabeth Stewart Dr.Sadhana Prasad Mr.& Mrs. Paul & Jo-Anne Straus Proctor & Gamble Pharmaceuticals Canada Inc. Dr.& Mrs. Martin & Marisa Strban Purdue Pharma Mrs. Catherine Strite Mrs. Margaret Quarry Mr.Henry Stroh Mrs. Donna P.Querengesser Mr.Frederick Strong Mr.Brian Quinn Sun Life Financial Rae & Lipskie Investment Counsel Inc. Mrs. Kay Sweeney

Report to the community 2009 19 SMGHFAnnualReport09:StMarysAnnualReport09 8/19/09 10:34 AM Page 20

Our Valued Heasely Donors Society

Heasley Society Col. Hugh J. Heasley was selflessly dedicated to the public good. His commitment to building a strong community inspired this gift society, honouring Foundation donors of $5000 or more from April 1, 2008 to March 31 2009. Estate Gifts

The Foundation would AGFA HealthCare Inc. Manulife Financial like to honour the following Ms. Lynne Alex Maquet-Dynamed Inc individuals who had the Ms. Joy Atherton Mabel and Gordon McMillen Foundation foresight to provide for the Mr.& Mrs. Paul & Janice Aucoin Medtronic of Canada Ltd future needs of St. Marys. Mr.& Mrs. Brian & Mary Barrett Mersynergy Charitable Foundation In the past fiscal year we Mr.& Mrs. Brian & Liz Bickerton Mr.& Mrs. William & Doreen Motz received bequests previously Boston Scientific Ltd MTD Products Limited arranged by these individuals: Mrs. Marguerite H. Brooke Novartis Pharmaceuticals Canada Inc. Can Am Roofing Services Mr.& Mrs. Helmut & Margaret Oberlander Mrs. Mary T.Prince Mr.& Mrs. Dave & Lina Caputo Paca Industrial Distribution Mr.Dominic Vidoni Deer Ridge Charity Pro-Am Golf Tournament Pfizer Canada Mr.Alfreds Kviesitis Mrs. Vera Dubrick Philips HealthCare Mrs. Rita Weber Economical Insurance Group Mr.& Mrs. Adolph & Sylvia Prachar Mrs. Olive Ibberson The Edelweiss Tavern Mr.& Mrs. Harvey & Sandra Reid Mrs. Gertrude Jacky Mrs. Pauline Evoy Ms. Lucy Richard Fairways 'n Friends Mr.& Mrs. Jack & Jennifer Schoenmakers Mr.Brian Baker Gateman Milloy Inc. Sisters of St. Joseph of Hamilton Mrs. Ivy G. Berger GE Healthcare Canada Inc Spaenaur Inc. Mr.Win Foster The GlaxoSmithKline SpinAlive Mr.Albert Holst Mr.& Mrs. Bruce & Donna Gordon Mr.David A. Sprott Ms. Kanwaljit Anand Mr.& Mrs. Walter & Jean Hachborn St. Mary's General Hospital Volunteer Association Mrs. Catherine Kelly Mr.& Mrs. Bron & Diana Hausman Steed and Evans Limited Mrs. Ellen R. Dentinger Mr.Dorian Hausman & Mrs. Christina Kempster Mr.& Mrs. Fred & Ruth Stork Mr.Walter Metzger Mr.& Mrs. Bob & Betty Hinsperger Mr.& Mrs. Frank & Colette Udvari Mrs. Anna E. Smith Hogg Fuel & Supply Limited Mr.Thuy L. Vo Mr.Ivan M. Hilborn Home Hardware Stores Limited Mr.& Mrs. Harold & Delphine Voisin Mrs. Reta Bechtel IBM Employees' Charitable Fund Mr.& Mrs. Raymond & Joan Voll Mr.& Mrs. Joe & Iris Judd Wallenstein Feed Charitable Foundation Mr.Clarence C. Evers Mr.& Mrs. Hans Peter & Christiane Kahlen Waterloo County Shrine Club Inc. Mrs. Ruth M. Ostell Kitchener Waterloo Poppy Fund Mrs. Josephine Weiland Mr.John McLean Mr.& Mrs. Hartman & Brenda Krug Westmount Oktoberfest Charity Pro-Am Mrs. Elaine White Lackner McLennan Insurance Ltd. Mr.& Mrs. Gerald & Joanne White Mr.Albert Lorch Dr.& Mrs. Frank & Juliana Wong

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Cornerstone Our Valued Society Donors

Cornerstone Society

These remarkable individuals are helping to lay a secure foundation for our Mr.Petar Nikolov Hospital’s future. Members of this society have notified the Foundation that they have Mrs. Margaret O'Sullivan made a provision for St. Mary’s General Hospital in their estate or financial plans. Mrs. Kathleen P.Pearce Mr.& Mrs. Alfred & June Preiss Mr.& Mrs. John & Marjorie Acheson Mrs. Diana Hausman Ms. Irene Price Ms. Waltraud Anton Mrs. Jacqueline Hayes Ms. Hilda Puddicombe Mrs. Marjorie E. Atchison Mr.Stewart Hayward Mr.& Mrs. Roland & Elaine Rees Ms. Joy Atherton Mr.Clarence Hehn Mr.& Mrs. Jim & Mary Robertson Ms. Catherine Bachman Mr.& Mrs. Rob & Christine Henhoeffer Mrs. Alice M. Roeder Ms. Ruth Y.Baker Ms. Frances Hergott Mr.& Mrs. Edward & Jan Rooney Mr.& Mrs. Mark & Wendy Basse Mr.Dave Heubach Mr.Gerrardo Santantonio Mr.Eric O. Beam Ms. Thi Hue Hoang Mr.Phonpraseuth Saysanavong Ms. Verna Bechtel Ms. Ksavera A. Horlor Mr.& Mrs. George & Debra Schell Mrs. Helen Benninger Ms. Alfreda Jarosz Ms. Virginia Schmidt Mr.& Mrs. Edmour & Josephine Boudreau Mr.Arthur E. Jones Mr.& Mrs. Abram & Margaretha Schmitt Mrs. Mildred G. Bullas Mr.& Mrs. Karl & Judy Kaufman Mr.Keith Schnarr J. Burns Mr.David J. Kelly Miss Margaret O. Schnarr Mr.& Mrs. Garry & Nancy Collins Mr.& Mrs. Francis & Elizabeth Kieswetter Mrs. Pauline Seblefski Mr.James Cranston Dr.Robert Kilborn Mr.Walter Sidler Mrs. Loretta Ditner Mrs. Geraldine Knarr Mr.Istvan Sipos Mr.& Mrs. John & Dolores Doherty Mr.& Mrs. Frederick & Erika Knipfel Mr.W. Ross Smith Mr.Gerald G. Dubrick Mr.& Mrs. Edward & Helen Kuntz Mr.Miriam H. Sokvitne Mr.& Mrs. Lorne & Elvera Einwechter Mrs. Marcella Kuntz Mrs. Mary Strauss Mr.& Mrs. Nelson & Leona Erb Mrs. Mary E. Kuntz Mr.& Mrs. Hugh & Mary Stroeder Dr.& Mrs. Gerard & Moyra Evans Ms. Karen V.Lackenbauer Mrs. Katherine Tebbutt Miss Elsie Ewald Mr.& Mrs. Victor & Anna Lagonia Mr.Daniel Tessier Mr.& Mrs. Arnold C. & Dorothy Falconer Ms. Amy Linton and Mr.Bryan D. Atkinson Mr.Andrew Trainor Mr.& Mrs. John & Shirley Fenwick Dr.Klaus Lutzer Dr.G. Alan Turner Mr.Frank Fisher Mr.& Mrs. Gordon & Catherine Mackay Ms. Karin Voisin Mr.Karl J. Fox Mr.& Mrs. Keith & Chris Masterman Mr.Mac Voisin Mr.& Mrs. Charles & Marie Fundak Ms. Kaete Melchers Mr.Arthur Weiler Mr.Gerhard Goetz Mr.& Mrs. Henry & Marie Meyer Mr.& Mrs. Edward & Judy Whalen Mr.& Mrs. Keith & Bobbie Gummow Mr.Keith Miller Mr.Roy Wilhelm Ms. Doretha Guthrie Mrs. Zorica Mitic Mrs. Dorothy Wolfenberg Rev. Judith Harris Mr.& Mrs. Thomas & Margo Montgomerie Mrs. Thelma E. Zlateff Mr.& Mrs. John & Joan Hatashita Ms. Genowef Myszor Mr.Bron Hausman Mrs. Marie M. Neeb

Report to the community 2009 21 SMGHFAnnualReport09:StMarysAnnualReport09 8/19/09 10:34 AM Page 22

St. Mary’s Operational General Hospital and Foundation Overview

SMGH Expenses In 2008/09, our community invested over $4 million in St. Mary’s. by Category (000's) Their generosity enabled the Foundation to make numerous grants to the Hospital, including: • $160,000 for an automated pharmacy dispenser $4,097 • $295,000 for upgrades to our cardiac catheterization lab $89,457 $13,116 • $201,000 for a new portable c-arm diagnostic machine • $253,000 for a new 3-D echocardiography machine • $216,000 for a new ultrasound machine $25,272 St. Mary’s General Hospital is committed to delivering quality, compassionate, innovative and patient-centred care. By focusing on four key programs and designated Centres of Excellence, we have established a reputation for excellence in clinical care and patient Medical Surgical Other Supplies Supplies and Expenses outcomes. Salaries and Drugs Our four key programs: Centres of Excellence: Benefits • Medicine • Cardiology and Cardiac Surgery • Surgery • Thoracic Surgery and Respirology SMGH Source of • Chest • Minimally Invasive Survery Operating Revenue • Cardiac • Ophthamology (000's) • Urology

Programs and Services $12,743 • 24/7 Emergency Care $104,729 $11,768 • Regional Cardiac Care Centre • Surgical Program • Chest Program • General Medicine • Regional Nuclear Medicine Program • Diagnostic Imaging Ministry of Billable Patient Health and LTC Services • Outpatient Clinics and Services Operating Funding Other Revenues • St. Mary’s Counselling Service • Sexual Assault and Domestic Violence Treatment Centre

22 The St. Mary’s Experience: Living Mission SMGHFAnnualReport09:StMarysAnnualReport09 8/19/09 10:34 AM Page 23

Living St. Mary’s General Hospital Mission Foundation

Throughout this community update, you have read examples of what we believe is the essence of St. Mary's General Hospital - that we are, above all else, mission focussed. With the legacy of compassion and hope that the Sisters of St. Joseph have bestowed on us, we work hard every day to ensure that every patient is treated with dignity and humanity. And while we have continued this work for the past 85 years, none of it could be possible without our donors - people just like you. We hope that you found this report to be informative, interesting, and above all, inspiring. Our goal was to demonstrate to you that we take our role in this community seriously and are Your donation will go deeply committed to excellence and innovation. It is also our hope towards enhancing our cardiac that you find your financial investment in St. Mary's to be one centre, expanding our surgical worth continuing and as such, we would be honoured if you would program and automating our support us again this year. pharmacy system. Please explore our secure donation Cheques can be made payable to: form at: www.smgh.ca/foundation St. Mary’s General Hospital Foundation

Charitable Business No. 11918 9017 RR0001. For information on our Privacy Policy, please visit www.smgh.ca/foundation or call (519) 749-6797.

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I wish to give anonymously and not be named in Foundation communications. Telephone: ( ) I have made a provision in my will for St. Mary’s General Hospital Foundation. If you have questions or wish to provide banking information for monthly giving, please call (519) 749-6797. SMGHFAnnualReport09:StMarysAnnualReport09 8/19/09 10:58 AM Page 24

St. Mary's General Hospital Phone: (519) 744-3311 Fax: (519) 749-6426 Email: [email protected]

St. Mary's General Hospital Foundation Phone: (519) 749-6797 Fax: (519) 749-6945 www.smgh.ca Email: [email protected] 911 Queen's Boulevard. Kitchener, Ontario N2M 1B2