OFFICE OF THE OMBUDSMAN English Services ANNUAL REPORT 2011-2012 August 2012 Mr. Rémi Racine, Chair, Board of Directors, CBC/Radio-Canada Mr. Hubert T. Lacroix, President and CEO, CBC/Radio-Canada Members of the Board of Directors, CBC/Radio-Canada Dear Mr. Racine, Mr. Lacroix and Members of the Board of Directors: I am pleased to submit the annual report of the Office of the Ombudsman, English Services, for the period April 1, 2011, to March 31, 2012. Sincerely, Kirk LaPointe Ombudsman English Services Office of the Ombudsman, English Services | P.O. Box 500, Station A, Toronto, Ontario M5W 1E6
[email protected] | www.cbc.ca/ombudsman TABLE OF CONTENTS The Ombudsman’s Report 2 Le rapport de l’ombudsman des services anglais 7 (French translation of The Ombudsman’s Report) Complaints reviewed by the Ombudsman 13 APPENDICES I Chart: Number of communications received 74 II Map: Source of complaints 75 II Mandate of the Office of the Ombudsman 76 The report's cover is a Wordle of the Ombudsman's reviews, expressing in a "cloud" the prominence of each word in proportion to its frequency in the text of this year's reviews. THE OMBUDSMAN’S REPORT 2011-12 The Ombudsman is the public representative at CBC, so my annual report focuses on what I believe are the significant issues for the general public with CBC News, with its Journalistic Standards and Practices, and with the Office of the Ombudsman itself. There were a record 91 reviews of CBC news and information content by this Office in the 2011- 12 fiscal year.