Frequently Asked Questions Nsi Autostore 6.0

Frequently Asked Questions NSi AutoStore 6.0

Notable Solutions, Inc. Frequently Asked Questions – AutoStore 6.0

I. General Product Info

1. What is new in AutoStore 6.0? NSi AutosStore™ 6.0 empowers real-time business by orchestrating the capture and secure delivery of paper and electronic documents into smart business applications. The new capabilities within AutoStore 6.0 help organizations gain efficiency and standardization within their operations, improves communication and collaboration and enhances personalized productivity for users. Below is a list of new capabilities available in AutoStore 6.0. For more information, please refer to: http://www.nsiautostore.com/autostore

Improved Operational Efficiency and Standardization: • Enhanced process designer UI • MRC PDF compression • Data filter • XML Importer • Document binder • Rightfax capture component • 1D/2D barcode recognition • New destinations

Improved Communication and Collaboration: • Open XML document support • Capture from any email account • Send to PC – Offline mode

Personalization and Employee Productivity • Front panel icon library • NSi WebCapture™ • NSi AutoCapture™

2. How can I tell which version of the product I have currently? To identify the version of AutoStore, click on the ‘About’ reference in the AutoStore Process Designer ribbon located in the same area as other common tasks such as print and save.

3. Where can I learn more about the software? NSi provides customers and partners several methods to obtain more information regarding AutoStore. In addition to online training, there is also in-house technical training available to provide customers / partners with in- depth product information.

4. Where can I obtain printed collateral materials such as product datasheets and brochures? All marketing materials are in electronic format from the following locations:

1. NSi Front Panel Simulator: Starting with version 3.0 of the simulator, you will find a “Resources” section. All materials are available for download from within this section.

2. Manufacturer Micro sites: The device manufacturer specific portals have all of the same materials available. They are: http://ricoh.nsiautostore.com, http://xerox.nsiautostore.com, http://hp.nsiautostore.com, http://lexnmark.nsiautostore.com and http://konicaminolta.nsiautostore.com.

3. NSi Website: Product specific materials are available in each product section of the website located at www.nsiautostore.com

5. Will support for AutoStore 5.x still be available? Yes, support for AutoStore 5.x will continue. NSi’s policy is to support the current and prior release. For more information on NSi’s product life cycle policy, please visit: http://www.nsiautostore.com/product-life- cycle-policy

6. Is VMWare supported? Virtual machines are supported, however migration tools such as VMotion will expire your license. VMotion will be supported AutoStore Enterprise 6.0 scheduled to be released in 2012.

7. Will local language versions of AutoStore 6.0 be available? Local language versions of AutoStore 6.0 are not available at this time. However, help documentation will be made available after the initial launch in French and German.

8. Can a customer upgrade from AutoStore 4.x (or earlier) directly to AutoStore 6.0? Yes, you can upgrade from previous version of AutoStore. However, customers should first run the preflight tool (http://preflight.nsiautostore.com). This tool will provide information regarding steps required for upgrading to AutoStore 6.0. If a customer requires assistance, they can contact the NSi Professional Services team for assistance.

9. Can I upgrade my AutoStore 5 configuration files to be compatible with AutoStore 6.0? Yes, however, it is highly recommended that any AutoStore configuration file be passed through the ”preflight” tool to check the compatibility of your configuration files as some components in 6.0 have been updated, changed or discontinued. By running your configuration file against this tool, a full report will be provided given guidance on your upgrade considerations. Visit: http://preflight.nsiautostore.com.

10. Is the Binder component available in both Express and Workflow? Yes, the Binder component is available in both Express and Workflow.

11. Are there any AutoStore components that are no longer available in AutoStore 6.0? Some components from AutoStore 5 have been merged into new, more powerful components in AutoStore 6.0. Furthermore, some older components have been removed from the default installation but are available as free add-ons from our “Sunset Package”. Where possible, it is advisable to alter your configuration files to make use of the new components. Running the pre-flight tool is a great way to identify any Sunset Package items or changes to existing components.

12. Does WebCapture rely on IIS? WebCapture does not rely on IIS. WebCapture includes its own built-in Web server.

13. Is AutoCapture scripting different from WebCapture? Yes, the two are different. AutoCapture uses VB script. WebCapture uses VB.net scripting.

14. If I have a customer who is current on their Support and Maintenance software contract, how do they get their new AutoStore 6.0 software? NSi partners may have different processes. It is best to confer with the appropriate partner organization as that organization may choose to have their professional services organization assist in customer updates.

II. Installation

1. Where can I download the software? Please contact your point of purchase for the software for the specific process to follow for downloading the software. Alternatively, NSi AutoStore and all of NSi’s latest products can be downloaded at http://www.nsiautostore.com/downloads

2. Can I install and use my software on multiple computers? AutoStore is licensed based on the number of devices connected to the server and in some cases, based upon the volume of images imported through the server. There is no limitation to the number of AutoStore servers deployed in any one environment. AutoStore licensing is enforced and limited by the number of capture sources (i.e. multi-function devices, scanners, and file imports). These capture licenses can be distributed across any number of AutoStore servers so long as the total number of capture source licenses is not exceeded. For example: 10 MFD capture licenses can be distributed as follows:

 1 Server – 10 MFD licenses  2 Servers – 5 MFD licenses each

3. How will I know when there are updates? With AutoStore Process Designer, click on the software update button and select the appropriate component to update.

4. What are the pre-requisites for the software? The pre-requisites for AutoStore include: .NET 3.5 and .NET 4.0

5. Where do I find add-on components? The add-on components are available on the update server which can be accessed from the AutoStore Process Designer (APD).

6. I am receiving a message saying my license expired. What do I do? Please go to: http://www.nsiautostore.com/contact for the appropriate support contact.

7. Does the installation require a reboot? No, it does not require a reboot. However, if you are installing the pre-requisites such as .NET 4.0, then you might be prompted to perform a reboot.

8. Can I upgrade my AutoStore 6.0 Evaluation license version to Production? Yes, the AutoStore evaluation license can be upgraded to a production version. Please contact your NSi AutoStore sales contact. You will be provided an ‘INV’ number to migrate your evaluation license to production.

9. My license key isn’t working or I can’t generate a License Key Request. What should I do? There could be several reasons why either of situations might occur. Please contact support: http://www.nsiautostore.com/support

10. What products are available with AutoStore 6.0? AutoStore is a platform with a suite of complementary solutions. For a comprehensive list of the components found in each version of AutoStore, please visit: http://www.nsiautostore.com/autostore/compare

11. Can customers still order AutoStore 5.0? New orders will only be fulfilled with AutoStore 6.0. Existing AutoStore 5.0 customers can either upgrade to AutoStore 6.0 or they can continue to order AutoStore 5.0 to supplement their system.

12. Are Standard and Universal Device Connects available with AutoStore 6.0? With AutoStore 6.0 there is no longer a Standard Device Connect. The MFP Device License is the replacement which is nothing more than the “Universal” license type previously available in AutoStore 5.

13. What clients come as part of the order? By base product:  MFP Device (per)– includes three AutoCapture Clients and three WebCapture Clients  File Import – includes three AutoCapture Clients and three WebCapture Clients  Desktop Bundle – includes 20 AutoCapture Clients and 20 WebCapture Clients

14. Does AutoStore come with a 30 day trial? AutoStore does not come with a 30 day trial initially. However, a trial license can be requested after initial installation. Once installed, go to AutoStore Process Designer (APD) and request a license key.

15. Are there any new licensing additions in AutoStore 6.0? AutoStore natively supports more than 500+ MFP devices and network scanners. However, for those circumstances where the business process requires automatically importing files from disk, AutoStore provides a file import license to meet this need. File import types will have an annual volume of 60,000 pages that automatically resets at the end of the calendar year. Multiple quantities of file import licenses can be ordered. Additionally, to accommodate peak processing periods, a customer can also purchase a non-expiring file import battery which has a volume of 30,000 images also available in quantities.

16. What if a customer needs to capture data from FTP and email? To capture data from FTP and email, customers will have to purchase one FTP file import license and one email file import license. FTP allows import from multiple FTP sources and email import allows for capture from multiple email accounts and sources.

17. What about the Content Management Queue? The Content Management Queue is also a file import license type which has volume associated.

18. What happens for customers upgrading from AutoStore 5.0 to 6.0 with regard to licensing? Components that did not have volume licensing will be grandfathered forward and no volume licensing will apply with AutoStore 6.0. For example, if the customer had Multi-Poll with AutoStore 5.0, there was no volume licensing associated with that component. Therefore, when upgrading to 6.0, the customer will continue to use Multi- Poll without volume licensing on that licensed server.

19. What comes with the Desktop Bundle? The Desktop Bundle includes:  20 Send to PC  20 AutoCapture or 20 WebCapture

20. What comes with the email file import license? The email file import license includes SMTP, POP3 and IMAP protocol support.

21. What is an INV Number and what do I do with it? The INV is a license string. It is required for NSi to issue a license. There is a prompt on the Web Licensing Portal where you enter the INV.

22. What happens to the AutoStore 5 licenses I currently have when I upgrade to AutoStore 6.0? Components licensed for with 5.0 are carried forward with 6.0.

23. What is a volume license? With our new file import licenses, the following components will be required to have an annual image/file volume license:

 XML Importer (a process component with volume)  Multi-Poll  FTP Importer  RightFax Importer  Email Import (which includes all of the following): o POP3 Email Importer o IMAP Email Importer o SMTP Capture Service

Licenses for each of the above items can be purchased for annual volumes of 60,000 pages.

24. Will existing customers be grandfathered-in? To accommodate existing customers, we will honor the existing license our 5.x customers have and when they upgrade to 6.x, there will be no volume license associated with any of the components listed above. However, all the above components must be active (present) in their existing 5.x configuration prior to upgrading to 6.x. Without those components present, we will be unable to inherit and promote their historical license. Further, if they are not using a component or a new one is introduced; volume licensing will then be enforced for that particular component going forward.

25. When are page count volume licenses used? Page count volume licensing is used with file import components and the XML import process. Volume is measured on a calendar year.

26. What volume licenses are available in NSi AutoStore 6.0? The following lists the basic volume licenses available in AutoStore:  “Image Volume” - allows you to scan or import an image. It can also be used to import an electronic document (such as a Microsoft Word file) too.  Electronic files (such as Microsoft Office documents) are counted as one page, regardless of the number of actual pages in the document.

27. Can I mix “battery” and annual volumes? Batteries are intended to supplement your volume usage if you have peak requirements. You can order batteries in multiple quantities.

28. What is the Sunset Package? At some point in a product's "career", particular capabilities or piece of functionality reach the end of their product life cycle. NSi will begin the process of slowly phasing out certain components from AutoStore. The Sunset Package is a set of components which will be completely removed from AutoStore when AutoStore 7.0 is introduced. Within AutoStore 6.0, "The Sunset Package" will by default not be in the core setup installer. Instead, this package will be made available for install via AutoStore Process Designer's (APD) Software Update Service.

Some of these components have been made redundant (example: Poll Directory has been made redundant by Multi Poll) or the devices support is near the end of its Product Life Cycle.

The components in the Sunset Package include:

1. Sharp Imager

2. Poll Directory 3. Basic Image Management 4. Gray2Mono 5. FTP Store 6. Documentum 4/5 7. Sentry File 8. Interwoven iManage 9. Interwoven Worksite MP 10. Kyocera MFP 11. Ricoh MFP 12. Interwoven iManage eConnector 13. Interwoven Worksite MP eConnector

29. Which versions of Windows 7 are supported with AutoStore 6.0? AutoStore 6.0 has been validated with Windows 7 Professional 32 and 64 bit. However please keep in mind AutoStore is a 32-bit application. Therefore, in a 64-bit OS, it will run in 32-bit mode. For more details, please reference the Quick Reference Guide found in the NSi AutoStore Front Panel Simulator “Resources” section or at http://www.nsiautostore.com/support/documentation for complete OS details.

30. Is there an automatic notification when running low on page counts? Yes, there is automatic notification when running low on page counts. When volume reaches 80% consumed, warning messages will begin to appear in the Status Monitor. In addition, customers can set notifications to be alerted. See the Administrator’s Guide for more information.

31. How do you promote an evaluation license server to production licensed server? Once a customer purchases production license, the customer will need to apply their latest license request file along with their INV # to the Web License Portal to obtain a load file for their server.

III. Upgrading

1. Do I have to upgrade or can I keep my current version? Customers can remain on AutoStore 5.0 and continue to purchase additional licenses for their existing system. All new system purchases will be fulfilled with AutoStore 6.0 licenses.

2. Can AutoStore Express be upgraded to AutoStore Workflow? Yes, AutoStoreExpress can be upgraded to AutoStore Workflow.

3. Are software upgrades free? Software version upgrades are covered under the maintenance agreement. However, if you wish to move from one product to another (in example, AutoStore Express to AutoStore Workflow), then there will be an additional upgrade fee.

4. What happens to volume usage when I upgrade my system? For customers upgrading from AutoStore 5.0, your licensing carries forward to AutoStore 6.0. There is no volume usage with 5.0, therefore all your existing components will upgrade with no volume. New file import license components will have AutoStore 6.0 volume licensing apply.

5. We are running Device CoNNect Standard licenses in AutoStore 5.0. These are no longer available in AutoStore 6.0 anymore. What happens after the update? Customers upgrading from AutoStore 5.0 will have their Device CoNNect Standard licenses converted to AutoStore 6.0 MFP Device Licenses.

6. We are using a third party application to generate XML files. What component do we need to process them with AutoStore 6.0? Customers using a third party application need to use XML Importer, a File Import License component.

7. We have custom components developed by Professional Services how are they handled through the upgrade? It is highly recommended that customers with custom components contact NSi Professional Services. Many Professional Services custom components have been tested with 6.0. To assess current status with many of these Professional Services’ components, please use the Pre Flight tool at http://preflight.nsiautostore.com for preliminary information.

8. We have AutoStore 5.0 and are using Knowledge Package Loader/Builder to write XML files out to storage. What do we need to do to upgrade to AutoStore 6.0? With AutoStore 6.0 there is volume licensing in Knowledge Package Loader (KPL) for XML files not generated on the same version of AutoStore 6.0 (i.e. Express to Workflow). The implementation of volume control will allow NSi to limit/prohibit the unauthorized importation of images/documents into AutoStore. While KPL/B is typically not used for the immediate importation of objects into AutoStore, it is possible.

9. There is no volume license for Knowledge Package Loader (KPL). How do you ensure authorized use? NSi is introducing a GUID into Knowledge Package Builder (KPB) Transaction. If the XML file that KPL is using was generated by KPB, this would be the result of a step in a task within an AutoStore process. The GUID will allow all XML files produced in this manner to be processed by the KPL without the need of volume counting.

10. Are there any caveats? Yes there are. For instance, KPL only Loads XML from KPB. KPL will now *only* be able to be used to load XML which originates from KPB. If this new Transaction GUID is not detected, or an incorrect GUID is attempted, KPL will fail that task. If "vanilla" XML is required for import into AutoStore, the XML Import component can instead be used—which already has volume licensing in place for 6.0.

11. What is the Customer Impact? If you have a customer or partner that has leveraged the KPB XML schema for a custom import into AutoStore, please understand that if the GUID is *not* present in the XML being loaded by KPL, it will fail. To that end, it might be a great idea to start discussing with some partners that they will need to change their configs to use the XML Import component to import in these files. A volume license will be required.

12. What is Like for Like" Requirement? To also minimize the risk that a large deployment will consider a "fleet" of Express licenses, and then simply use one or two Workflow licenses, we are adding to the algorithm generating the Transaction GUID a flag that tells KPL what product produced the KPB XML file.

13. What is the Customer Impact? XML produced by KPB in AutoStore Express can only be imported into KPL in AutoStore Express. Thus, like for like. Something to consider: If you are promoting the idea of "FutureStore" (export an XML file for later use in reimporting into a ECM system at a later time) make 110% certain that it is AutoStore Workflow licenses used to produce the XML. Otherwise, the GUID will fail the KML test if being imported into AutoStore Workflow (required for most of our ECM Route processes).

V. Components

1. Where do I find a list of all the components that come with my software? All the components that have been licensed can be viewed in license manager.

2. Where can I find a list of all the optional components? Contact your point of sales representative for a list of additional available components.

3. Has any of the scripting languages or calls changed? Scripting languages have not changed from AutoStore 5.0 to AutoStore 6.0.

4. What happened to former components-e.g., Basic Image Management, Professional Image Management, and Professional Barcode, etc? Will my workflow still work after the upgrade? Professional Image Management and Professional Barcode are still components 11 Version 1.2 Copyright 2012 Notable Solutions, Inc. Frequently Asked Questions – AutoStore 6.0

of AutoStore 6.0. Basic Image Management and other Sunset components are available from the update server.

5. We have Professional Services components that are now part of the standard product, how does this impact my existing application? Please contact Professional Services as they will need to certify custom development on AutoStore 6.0.

VI. Maintenance

1. Why does AutoStore 6.0 ship with 30 days maintenance? AutoStore 6.0 ships with 30 days warranty from the day it is installed to allow customers to download updates and add-ons. If it shipped with software maintenance expired this would not be possible.

2. A customer bought multiple years of maintenance. Will he be charged for the price difference? No, with the purchase of multiple years of maintenance, the customer does not have to buy anything extra until his contract expires.

3. A customer bought multiple years of maintenance. Is he eligible for new components? Does he have the ability to convert licenses? Yes, the terms of the maintenance are not changing.

4. What happens to a customer who upgraded from AutoStore 5.0 to 6.0 who had a file importing product like Multipoll, Poll Director, POP3 Email connect or SMTP capture? Will his license remain without a page count? Yes, customers who migrate their installation from AutoStore 5.0 to 6.0 will be provided “grandfathered” licensing. In other words, no page count will be applied to the licenses they grandfather.

5. What happens to customers who have generic licenses with Poll Directory? These customers need to download and install the Sunset Package from the Software Update Server to receive the Poll Directory license without a page count. They will be treated as file import customers and can no longer change licenses from generic to another vendor.

6. A customer needs to import files from multiple file import sources like Multi Poll and POP3 Email connected. What does he need to order? The customer needs to order one file import license for Multi Poll and one file import license for email. File import for email provides POP3, SMTP, and IMAP licenses.

7. How will page counting in the above sample work? The customer will have independent counts on both file import licenses (60,000 pages per calendar year on Multi Poll and 60,000 pages per calendar year on POP3 Email). 12 Version 1.2 Copyright 2012 Notable Solutions, Inc. Frequently Asked Questions – AutoStore 6.0

8. What is my available page count if I purchase file import on December 1, 2012? You can capture 60,000 pages until Dec 31st 2012. On January 1, 2013 your page count will be reset to 60,000 pages.

9. How are battery licenses being used? A battery license can be used to extend the page count of a server to handle a peak. When ordering battery licenses, specify the type of file import battery you need (example: Batch Importer, Email, Multi Poll, etc.).

10. What does maintenance cover? Maintenance allows a customer to receive major updates to the software (i.e. 5.x to 6.x), minor updates and service packs, access to the NSi support. For more details contact: [email protected].

11. Is maintenance paid annually? The initial maintenance contract always starts on the date the software license is purchased, regardless of the date of installation.

12. What if add-on components are purchased later? Add-on components also follow the policy as stated above. If the customer would like to arrange for coterminous contracts, please contact your point of sales.

13. Does a customer need to be current on maintenance to upgrade to AutoStore 6.0? Yes, all customers on current maintenance contracts have access to AutoStore 6.0.

VII. License Processing

1. How are licenses activated in AutoStore 6.0? The process for provisioning AutoStore 6.0 licenses has been improved. Both evaluation and production licenses can be obtained via www.weblicense.nsiautostore.com. The process is a complete “self-service” system where the end-customer registers for access to the system. Once registered, the end-customer can provision the required licenses for their AutoStore 6.0 system. In the future, end-users will also be able to reallocate licenses through this same system.

2. Who should register on the license portal, an end customer or the technician from the partner? The end customer should register on the Web Licensing portal. This is done for several reasons, including license recovery, extension and reallocation.

VIII. Technical License Questions

1. In AutoStore there is a new barcode component named just, “Barcode”. It can do much more than Professional Barcode. What is the reason behind it? The “Barcode Component” is the new standard barcode engine in AutoStore. It is a very complete engine with many features, which means the Professional Barcode component is available for special projects or for legacy reasons and can be found within the Sunset Package. It is highly recommended that all configurations move to this much more complete barcode reading component.

2. A customer who has migrated from 5.0 to 6.0 wants to use any new component in AutoStore 6.0, like Barcode or Data Filter. What does he need to do? These licenses will be available free of charge if he has active maintenance. The user must attach their AutoStore 6.0 License Request File to the License Portal and select “Obtain 5.0 to 6.0 migration booster pack” option from the drop-down list.

3. What happens to components which are no longer available in AutoStore 6.0, such as Poll Directory, etc? Many of these legacy components are included as an optional download through Software Updates. They are all included in a package called the “Sunset Package.” Each of the Sunset Package components will work perfectly fine in AutoStore 6.0. However, they will likely be discontinued with the next release, AutoStore 7. With the exception of some very old device capture components, most of the Sunset Package components are included as they have been replaced by newer components which provide greater capability.

4. What happens to the OmniPage OCR component which was part of AutoStore 5.0.? The OmniPage OCR component is no longer supported by NSi and is not included in the Sunset Package.

5. What happened to Active Workflow Driver and Data Parser? Both components wil remain available as Professional Services components and can be ordered as prt of a paid engagement. Customers who have them will keep their license. Technically, most of the capabilities of these components are now included in the Data Filter component found in both the Express and Workflow versions of AutoStore 6.

6. A customer wants to use AutoCapture and WebCapture. How are these licensed? The components are licensed per user and have their own separate license pool. Customers can purchase additional AutoCapture and WebCapture licenses by purchasing a Desktop Bundle License.

7. I’m new to AutoStore and have installed and licensed 6.0. Can I take advantage of AutoStore 5.0 Sunset Package components? You will see the Sunset Package components on the Software Update Server, however, you will not be able to license the components on a new 6.0 installation.

IX. Technical Support

1. How do I generate log files for troubleshooting? In the task configurator there is an option to set the debug level. See the Administrator’s Guide or AutoStore Web Help (http://webhelp.nsiautostore.com/autostore/autostore.htm) for additional information.

2. What information do I need to collect before contacting Technical Support? Have the following information available:

 The customer maintenance contract information (must be current on maintenance)  The Configuration file  The log file  The server operating system and service pack versions  If a particular component is failing , specific information regarding that component version  The information from the “About” button within the Processor Designer  A description of the problem and the expected desired result as well as steps to recreate the issue

3. Is there online help available? Yes, online help is available. Click on the Help link in the Process Designer. If connected to the internet the link will connect to the on-line help located at http://webhelp.nsiautostore.com/autostore/autostore.htm.

X. System Requirements

1. What operating systems are supported for the Server? The AutoStore server is a 32-bit application which runs on:

 Windows 7 Professional (32/64 bit) SP1  Windows 2008 R2 Standard/Enterprise SP1  Windows 2008 (32/64 bit) Standard/Enterprise SP2

 Windows 2003 R2 (32/64 bit) Standard/Enterprise SP2  Windows 2003 (32 bit) Standard/Enterprise SP2 * - will only run in 32-bit mode in a 64-bit environment

These are the supported and certified operating systems for 6.0 Server

Server 2003 (32bit) Standard, Enterprise Latest Service Pack Server 2003 R2 (32bit) Standard, Enterprise Latest Service Pack

Server 2008 (32\64bit) Standard, Enterprise Latest Service Pack Server 2008 R2 SP1 Enterprise

2. What operating systems are supported for the Client?  Windows Vista SP1 (32 and 64 bit)  Windows 7 (32 and 64 bit)

3. What browsers are supported?  Internet Explorer 8.0 or greater  Firefox 4.0 or greater  Google Chrome 10.0 or greater

4. What databases are supported?  SQL Express 2008 (32 bit)  Microsoft SQL Server 2005  Microsoft SQL Server 2008 (32 and 64 bit) 5. What are the minimum: CPU, RAM, HDD and Network requirements?  CPU – Single Desktop CPU: 2 GHz or more – small deployment recommendation  XEON or Opteron CPU: 2MG or more 2nd level cache 1 or 2 CPUs/core – medium deployment recommendation  XEON or Opteron CPU: 2MG or more 2nd level cache Multiple CPUs / cores – large deployment recommendation

o RAM – 1 Gigabyte – small deployment recommendation - 2 to 4 Gigabyte – medium deployment recommendation - 4 Gigabyte or more – large deployment recommendation o HDD - 10 Gigabyte – small deployment recommendation 40 Gigabyte – medium deployment recommendation 100 Gigabyte – large deployment recommendation o Network – 100 Mbit – small deployment recommendation - 100 Mbit / 1Gbit – medium deployment recommendation - 1 Gbit – large deployment recommendation

XI. Custom Development

1. I created a Route or Process component for my customer. Is it going to break if I upgrade them to AutoStore 6? Test any customization on the new AutoStore 6.0 platform for compatibility.

2. Do I have to uninstall 5.0 and install 6.0 in order to upgrade on the same machine? Yes. Please see the Installation Guide for further details.

3. I have Poll Directory on the Express 5.0 level. If I upgrade to 6.0 Express will I still have Poll Directory? Upgrading from version 5.0 to 6.0 allows customers to have like-for-like compatibility. Customers that have Poll Directory on 5.0 will have that capability on 6.0 as well.

4. I have Poll Directory/POP3/SMTP/Multi-Poll on 5.0. If I upgrade to 6.0 will I have to pay a volume license for each? Volume licensing will only be applicable for new components with 6.0. Customers who are upgrading from 5.0 with those components will not have volume licensing applied.

5. Can I still purchase additional licenses from the 5.0 catalogue and license them on my 6.0 server? No. Licenses are version specific.

6. Can I still purchase additional licenses from the 4.6 catalogue and license them on my 5.0 or 6.0 server? No. 4.6 has been discontinued.

7. Does RIS still existing for AutoStore 6.0 and if so, what software can be included in this service? Yes, please contact [email protected] for details.

8. Is the licensing for AutoCapture per user? Yes, licensing is per user.

XII. DocAccel Upgrading to AutoStore 6.0

1. Will my existing IKON DocAccel 5 customers be able to upgrade to a future release of NSi AutoStore? Yes. With the release of AutoStore 6.0 –NSi provides a way for existing IKON DocAccel licenses to transition to NSi AutoStore. Any IKON DocAccel 5 license can be upgraded to NSi AutoStore 6.0. This license transition automatically takes place upon activating the new AutoStore 6.0 license.

2. What about maintenance renewal contracts? Software Support Contract Desk will work with NSI.

3. What about product support. Where do I go, who do I call? If your customer is under maintenance nothing will change. They should still continue to call the Client Support Desk using the information provided to them when they secured their maintenance.

4. Where can I go to get sales support materials for NSi AutoStore? NSi has developed a dedicated supplier portal for AutoStore materials. Manufactures can find presentations, datasheets, front panel simulators, documentation and more at this location. Check out our website for more information at www.nsiautostore.com.