Orchestrated Release Management with complete visibility

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CHALLENGES SOLUTIONS BENEFITS Release management processes have Serena Release Manager provides a Serena Release Manager helps been characterized by a lack of visibility platform that allows you to manage the Application Development, IT Operations, and traceability, poor coordination, and implementation of changes and Development Operations plan, time-consuming manual tasks that are into your production environment, control, and automate the continuous prone to error and difficult to track. In whether you are managing the entire delivery of changes (major, minor, and fact, release management processes release lifecycle or just the rollout of emergency) to the applications that often resemble a complex web of a new patch for an application. With organizations require to improve their communications that involves phone Release Manager, you will improve your business agility and competitiveness. calls, email, and weekly meetings. release visibility, increase your release Serena customers are saving millions Structure is lacking, and people get left flow, reduce your production downtime, of dollars each year by improving the out of the loop unintentionally. and simplify your release compliance. production readiness of application changes, by releasing more frequently, Additionally, as development teams and by releasing more changes in a increasingly adopt Agile development shorter amount of time – all without methodologies, release deployment increasing deployment staff levels. has become even more of a bottleneck, delaying key application deployments at a time when businesses rely on software for competitive advantage and innovation.

From this extreme disorder and growing number of releases emerges a backlog of changes that can pose significant risk to software release schedules and a company’s overall competitiveness, profitability, and reputation.

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Why Serena Serena Release Manager is an integral part of the Serena Orchestrated IT solution set, which helps you tie your organization’s existing mainframe and distributed systems IT tools into a coordinated, process-driven, highly visible human workflow. Orchestrated IT streamlines IT processes to deliver applications faster, improve IT service performance and lower overall IT costs. The Serena family of Orchestrated IT products works together to deliver the speed, automation and control demanded by today’s application development and IT operations organizations. Serena has helped thousands of IT organizations make dramatic improvements to their application development processes, including greater visibility, faster time to market, higher stakeholder satisfaction, and lower development costs.

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• Improve Visibility: A “single source Deploying Application Changes Efficiently and Effectively of truth” that delivers real-time Are Critical for Success release status updates to all What if you could reduce your release window by 90% or more? What if you could release stakeholders improve the production readiness and quality of your application code? Or what if you • Increase Release Flow: Release more could improve the handoffs of releases between development, test, and operations, often, release more each time and thereby eliminating communication errors and installing only authorized and reduce the release window with validated changes into production? automated planning, coordination and deployment of releases Regarding the application lifecycle, independent research shows that over 80% of software expenditures occur during the operations and post-deployment phase. • Reduce Downtime: Increase Increasing release efficiency and coordination to improve the production readiness of production availability by improving code can have a significant financial impact. the production readiness of application changes and successfully Enhancing applications after deployment is normal and acceptable. But many deploying applications within post-deployment changes are to fix problems in the applications. With significant agreed upon service levels revenue being earned through applications, any production downtime is expensive downtime, and having an efficient and effective release management process, as part • Simplify Compliance: Be audit of overall application lifecycle management, is critical for business success. ready in minutes through a release governance framework that is based on your release processes Orchestrated Release Management Serena helps IT Operations and Application Development teams improve the delivery and policies of application releases by providing a common and secure orchestrated release • Self-service Deployments: management solution based on the organization’s release policies and processes. Application Development can Unlike isolated release management tools, Serena provides an integrated solution for now deploy to test without release management that enables you to plan, control, and automate the continuous involving IT Operations. delivery of multitier applications on mainframe and/or distributed systems.

• Deploy applications on premise or ...... to the Cloud

...... Release Manager Dashboard displays Release Trains, Release Types, Release Status, and Business Request Status with real-time updates.

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Serena customers have been able to dramatically shorten release times, increase the quality of application code, and reduce deployment costs: Operations can now focus on their • Reduce deployment time from 90 to 3 minutes work instead of manually deploying • Eliminate release deployment errors software for the development department all the time. • Accelerate time-to-market by 80% and increase efficiency by 50%

Release Manager Serena Release Manager consists of three integrated components: Serena Release Global Insurance Company Control, Serena Release Vault, and Serena Release Automation.

Continuous Delivery Continuous Delivery is an application delivery methodology aimed at rapidly delivering incremental and high quality application changes at low risk. Development teams, especially those using Agile or other iterative development processes, use the self- service deployment capability of Serena Release Manager to deploy application changes into approved environments for test and QA. This frees up IT Operations to focus on the critical deployments into production. With Serena Release Manager, you have your choice of implementing continuous delivery, traditional “ops-centric” stage gate release processes, or the best of both worlds: a hybrid continuous delivery plus stage gate application delivery methodology.

1. Release Control With Serena Release Control, organizations can orchestrate the planning, control, and coordination of all releases using workflows designed for their specific release policies. Notification and reporting to all release stakeholders occur automatically, ensuring that the status of releases is communicated accurately and promptly, and that there are no surprises regarding release schedules. Additionally, handoffs between Application Development, QA, and IT Operations are streamlined and accelerated.

Release Control uses a visual release calendar and dashboard to display release status, release packages, and release trains.

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...... Release Calendar weekly view of scheduled Release Trains.

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2. Release Vault Serena Release Vault automates a common and secure path to production for all releases, regardless of the development environment. Businesses are quickly Serena solutions support our implementing online applications that drive revenue, and corporate mergers and application lifecycle management acquisitions continue unabated. With these business demands, IT organizations often process, allowing us a 99.9% success have multiple development environments, with each environment using a different rate in rolling out changes, and development methodology and platform. giving us the ability to roll back with confidence if necessary. When a centralized release vault is implemented, organizations can easily and securely funnel all application changes from multiple development environments IT Director through a common path to production. The Release Vault serves to prevent Global Telecommunications Services Company unauthorized changes, maintains the integrity of deployment areas, and provides role-based promotion, deployment, and rollback, while ensuring complete traceability and transparency.

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...... History of deployments with event types, results, and reasons.

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3. Release Automation Serena Release Automation reduces downtime and application failures caused by human error by automating application deployment tasks. It enables QA, DevOps Through standardization and release teams, and IT Operations to deploy, maintain, remediate, and recover multitier automated deployment, we applications across physical, logical, and cloud servers. Role-based permissions from have reduced implementation Release Automation allow you to limit execution privileges across development, QA, errors by 75% with the same and operations teams. level of staffing. With Serena Release Automation, IT organizations have lowered operating costs by: IT Vice President Global 500 Banking Company • Reducing by 90% the amount of time required to deploy application changes • Eliminating errors and application production failures • Reusing application service operations across multiple environments such as development, QA, staging, production, and infrastructures

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...... Visual Release Automation processes ease the pain of manually maintained release scripts.

Summary Serena offers the only end-to-end solution for releasing application changes into production. With Serena Release Manager, organizations can improve release visibility, increase release flow, reduce production downtime, and simplify compliance. Customers who are using Serena’s comprehensive release management solutions are already realizing dramatic results – much shorter deployment times, greater visibility, fewer application errors, and complete auditability.

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...... ABOUT SERENA SOFTWARE Serena Software provides solutions ...... that orchestrate application delivery, IT operations, and business processes for the Global 2000. Serena’s mission is to help enterprises orchestrate their world. Its 3,000 active enterprise customers, encompassing almost one million users worldwide, have made Serena the largest independent ALM vendor, and are now using Serena to orchestrate IT service management and many other processes.

Headquartered in Silicon Valley, Serena serves enterprise customers from 29 offices in 14 countries. Serena is a portfolio company of Silver Lake Partners, the leader in private investments in technology-enabled industries. For more information on Serena, visit www.serena.com.

www.serena.com Phone: 1-800-457-3736 [email protected]

Copyright © 2012 Serena Software, Inc. All rights reserved. Serena is a registered trademark of Serena Software, Inc. All other product or company names are used for identification purposes only, and may be trademarks of their respective owners. Revised October 30, 2012. Document ID: SB-RLM-110112