August 2018 DIGITAL CITIES Connecting Cities of the United Kingdom and Western Balkans through Digital Technology

British Council Project Team: Larisa Halilović, Alma Hasić, Hana Jusić, Amila Lagumdžija, Eldina Kulin, Sanja Lulo

Culture Code Project Team: Relja Bobić, Marko Radenković, Nana Radenković

Creative England Project Team: Adam Killey, Gail Caig, Tim Evans, Kathy McArdle, Nikki Locke

Nova Iskra Project Team: Kristijan Šujević, Andrija Kovač, Vladimir Miladinović, Nemanja Babić, Maria Adamović, Tijana Stevanović, Sanja Čolaković

Publisher: Pages 38, 39, 109 © NetworksINT Video: The British Council Andrija Kovač Pages 40, 41 © Spark Vladimir Miladinović Editor at Large: Pages 42, 43, 115 © Cacttus Nemanja Babić Steve Effron Pages 44, 45 © Jakova Innovation Print: Executive Editor: Center Alta Nova, Relja Bobić Belgrade, Serbia Pages 46, 47 © Open Data Kosovo

Proofreading: Pages 48, 49, 116, 117 © InPlayer Paper: Alex Papke Remake Midnight 250g Pages 50, 51 © BSC Bar Pergraphica Natural Rough Design and Layout: 120g Pages 52, 53 © Digitalizuj.me Milica Pantelić Pages 54, 55 © Deli - Space for Fonts: Photograph Credits: creative activity The British Council Sans Pages 4, 10, 12, 13, 16, 17, 19, 20, Pages 56, 57 © SEE ICT/Startit 21, 28, 29, 60, 61, 62, 63, 65, 66, WWW.BRITISHCOUNCIL.ORG 67, 81, 82, 83, 86 87,90,91, 96, 97, 103, 104, 105, 106, 107, 108, 110, Pages 58, 59 © Coprix media 114, 118, 119, 129, 131 © Nemanja Pages 71, 72, 73 © Theo Wood; Knežević; courtesy British Council courtesy British Council Pages 75, 76, 77, 79, 89, 92, 93, 127 © Alex Mead; courtesy British Pages 32, 33 © EasyPay Council Pages 34, 35 © Protik Innovation Connecting Cities of Center Pages 36, 37 © GotSolution the United Kingdom and Western Balkans through Digital Technology CONTENTS

06 - Introduction by Larisa Halilović (The British Council) 08 - Introduction by Marko Radenković (Culture Code) 10 - Introduction by John Newbigin (Creative England)

12 - About the Project 16 - Open call: Digital Cities 20 - Digital Cities Participant List

28 - Profiles of Full Project Beneficiaries 32 - EasyPay 34 - Protik Innovation Center 36 - GotSolution 38 - Networks INT 40 - SPARK 42 - Cacttus 44 - Jakova Innovation Center 46 - Open Data Kosovo 48 - InPlayer Hub 50 - BSC Bar 52 - Digitalizuj.me 54 - Deli 56 - SEE ICT / Startit 58 - Coprix Media

60 - Events and Key Activities 62 - Digital Cities Kickoff 70 - Digital Policy Symposium 74 - Business and Hub Engagement Programme 80 - Digital Cities Bootcamp 88 - Digital Cities Final Conference

96 - Mobility and Collaboration Grants

104 - Realised Collaboration Projects 107 - Digitalising Citizens Payment Services 109 - Digital Build Up 110 - Coworking Cities 111 - HyperReality Hackathon 114 - Smart Incubator 115 - Play, learn and earn 116 - Music Content Monetisation

120 - Western Balkans Digital Cities Map

126 - About The British Council 128 - About Culture Code 4 130 - About Creative England 5 LARISA HALILOVIĆ British Council Digital Cities Project Director

When we started thinking of the Digital Cities them as relevant players and contributors to pilot project, we couldn’t even dream of how the global market. Working through networks many industry professionals and leaders in of networks makes it possible for meaningful the Western Balkans and the UK were ready joint interventions that create value and en- to join us. The digital agenda has recently sure quality, scale and relevance globally. come up as one of the highest priorities in the Western Balkans and it is the perfect moment Connecting digital hubs, businesses, profes- to identify key opportunities for the devel- sionals and leaders in the UK and Western opment, growth and economic contribution Balkans has revealed some very interesting of the digital industry. The creative economy findings. As John Newbigin of Creative En- in the UK in 2016, according to NESTA, grew gland pointed out at the project start: Talent twice as fast as any other sector, with the is everywhere, but the opportunities are not. digital industry paving the way forward. In the Talent, skills and potential of digital industry Western Balkans the data currently does not professionals in the Western Balkans and the exist to show whether and to what extent this UK is impressive on both sides and oppor- might be the case, but there is definitely a tunities for collaboration and exchange with buzz pointing in that very same direction. appropriate support and facilitation are strong and many. The key difference, however, is ac- Working with and connecting 41 cities of the cess to public-private partnerships and stra- UK and Western Balkans yielded some import- tegic investment in the start-up industry. This ant realisations. For cities to grow effectively, requires an entire break from specialised silos develop economically and offer relevant and calls for collaboration across sectors, services to their citizens, digital solutions industries, cities and borders in the Western are inevitable. However, before jumping to Balkans. The pilot revealed and confirmed that individual isolated solutions and responses, a city administrations, educational institutions growing city needs to have a digital policy and and research bodies and businesses need to strategy in place to set the vision and direc- work together to drive this change and foster tion of its digital growth. Cities in the Western genuine growth and development. Only that Balkans are currently at the starting point of way is there space for innovation, relevance of introducing such policies and strategies and skills and sustainability of product and service there is a strong need and commitment to do offer in the changing world. so. The UK, on the other hand, has been ad- dressing this area of development for the past To have an impressive network of 226 20 years and there are some valuable lessons professionals in 41 cities and seven coun- to be learned from this experience. It is truly tries after such a short time is a powerful exciting to be linking the cities of the UK thought. It paints an inspiring picture of what with their Western Balkans counterparts and could be, where we are and what we need supporting the first steps towards developing to do to get there, when it comes to skills, digital policies and strategies in the region. collaboration and policies within the digital industry in the Western Balkans and UK. This said, it is also strikingly important to Creating opportunities and space to help continue working on connecting cities within make it happen is a fantastic role to have in the Western Balkans and within the UK into this process! interest-led networks in order to position

6 7 JOHN NEWBIGIN Creative England Chairman

Creative England was pleased to be one of strated a practical way of doing so. the partners in this programme to promote What was unanticipated was that the pro- collaboration and learning between city gramme also promoted greater intra-re- administrations and digital entrepreneurs gional collaboration within the Western in the UK and the Western Balkans. It built Balkans, with the mayors of several of the naturally on the partnership working model participating cities meeting each other for we have developed within England, work- the first time and agreeing to collaborate ing with city administrations to nurture on future strategies. their digital and creative sectors and, in turn, encouraging them to use the skills of The programme also provided ample evi- the sector to innovate and improve public dence that the resources, experience and service delivery. The Creative England ap- expertise of the UK can be very relevant to proach attracts a great deal of internation- other countries as they seek to grow their al interest and this programme provided digital and creative sectors. This project further proof that the challenges we seek provided a range of practical opportunities to address in the UK context are replicated for UK organisations, as well as businesses. elsewhere, and are often best dealt with This is summed up in a comment made by at city level rather than at the level of the managing director of the UK partner national government. of one of the programme’s grant-aided collaborations, “I think the idea of the UK It is encouraging that the enthusiasm of supporting companies like Cacttus [a Koso- business participants from the Western van software business] to solve difficult Balkans (many more wanted to join the pro- and challenging problems in their home gramme than had initially been expected) territories, but with paid input from UK- was matched by the response from the UK, based businesses is a brilliant one…” Our suggesting that there are sound commer- experience endorses that assessment. cial reasons for finding ways to continue the kind of exchange and partnership Finally, our partnership with the that the programme made possible. For British Council and Nova Iskra has been micro and SME businesses in the digital stimulating, positive and productive. and creative sectors of small nations, such The response to the evaluation forms we as those of the Western Balkans, the need asked participants to complete suggests to extend networks, to find partners and we are not alone in considering the pro- markets that stimulate broader internation- gramme to have been an overall success. al ambition is essential to long-term growth and sustainability. This programme demon- 8 9 MARKO RADENKOVIĆ

Culture Code President of Executive Board

As a representative of Culture Code, an isations from the UK, as well as with the organisation that initiated the first creative representatives of the city administrations hub in the Balkans under the name of Nova from the Western Balkans. Iskra, it was of great significance for us to be part of the project Digital Cities - Con- Although the project lasted only three necting Cities of the United Kingdom and months, we believe that many important Western Balkans through Digital Industry. goals were reached, such as connecting, sharing experiences, expanding knowledge This project gave us a fantastic insight and increasing professional capacities of into what is going on in the Western Balkans the project participants. when it comes to the topic of innovation and digitalisation. It was more than At the end of the project, we created an refreshing to see that the Western actual map that visualises the connections Balkans has more to offer then what is created between 55 hubs, organisations, visible in the mainstream media, that there startups and companies from 27 cities is a great number of companies, organi- across the Western Balkans. This map sations and startups which are involved in represents the powerful potential of the building new communities and the creation Western Balkans region when it comes to of services and products that are corre- the domain of creative and digital indus- sponding to the actual needs of citizens, as tries, social innovation, fintech projects, well as the public, private and civil sectors. as well as entrepreneurship at large. We believe it will be a useful tool for everyone Throughout the Digital Cities project, we who would like to know who to connect to were part of the creation of an inspiring across the Balkans when developing new network of more than 55 organisations, projects, initiatives and businesses in the companies and initiatives from the West- future, and of the future. ern Balkans region, but as well we also managed to create strong connections between experts, colleagues and organ-

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ABOUT THE PROJECT

12 13 Digital Cities project connects cities of the 20 December 2017. 30 December 2017 UK and six countries of the Western Balkans Launch of DC End of DC open call for WB Open Call (Albania, Bosnia and Herzegovina, Kosovo, 01 hubs and startups 02 Macedonia, Montenegro and Serbia) through Digital Industries. Kickoff event 03 19 January 2018 (Bečići, Montenegro)

The project supports prosperity, security • Digital bootcamp for professionals LAUNCH OF END OF and stability of the UK and the region, by from 39 WB Hubs and SMEs (Mokrin, MOBILITY AND MOBILITY AND sharing and enhancing digital policies and Serbia, February 2018) COLLABORATION COLLABORATION strategies of city administrations and de- 04 05 GRANTS OPEN GRANTS OPEN veloping skills and collaboration capacities • Mobility scheme for WB and UK digital of digital professionals across the Western CALL CALL professionals to include shadowing, 5 February 2018 Balkans (WB) and UK. knowledge sharing, exchange, skills 26 January 2018 and collaboration development Since December 2017, 24 cities have (February-March 2018) signed up to participate in policy dialogue and development in the WB and UK and • Short intensive collaboration projects be- UK DIGITAL POLICY over 50 digital hubs have actively joined tween UK and WB in the area of digitalising the programme. cities, innovation in creative industries and digital education (February - March 2018) 06 From January 2018, we have conducted a SYMPOSIUM needs analysis of 129 digital businesses in • Final conference bringing together UK 30 January 2018 (London, UK) the WB and developed an intensive mobili- and WB professionals and policy makers ty, capacity development and collaboration to present existing collaboration projects programme to connect and strengthen and open up opportunities for continued 14 February 2018 – 16 February 2018 digital industry collaboration between the relationships in digital industries UK and the WB. • Digital Cities project is funded by the UK Business and Hub 07 Digital Cities activities include: Government and implemented by the British Engagement Programme Council in partnership with Creative England • Kick off conference for policy makers and Culture Code across six countries of and industry professionals in the WB, build- the WB and UK ing on the UK experience and case studies (Budva, Montenegro, January 2018) Digital Cities Bootcamp • UK-WB policy dialogue and networking 09 21 February 2018 – 23 February 2018 (Mokrin, Serbia) for city administrations engaged in digital policy and strategy development (London, UK, January 2018)

• Digital Industries capacity development and networking programme for the UK and WB digital professionals (Machester, UK, February 2018) Final event 26 March 2018 – 27 March 2018 (Birmimgham, UK) 09 14 15

OPEN CALL: OPEN CALL: DIGITAL CITIES DIGITAL

16 17 OPEN CALL: DIGITAL CITIES

All participation costs for the participating As it was announced, by joining this organisations and their representatives project, digital industry professionals were covered by the project. Eligible from the Western Balkans (WB) will have organisations were NGOs, hubs, incuba- the opportunity to: tors, accelerators, start-ups and small and medium sized enterprises (SMEs) active in the domain of innovation in digitising city • Take part in the research and needs – administrations, creative industries and assessment of the WB digital industry digital education from one of the Western Balkan (WB) countries (Albania, Bosnia and • Attend capacity-building and networking Herzegovina, Kosovo, Macedonia, Monte- events in the WB with leading experts from negro and Serbia). both the UK and the WB (on 19 January 2018 in Montenegro, and from 21 – 24 All interested applicants were required to February 2018 in Serbia) complete an extensive application form, which was also used for mapping purpos- • Be matched with a suitable counterpart es, and provide as much detailed descrip- from the UK and complete exchange and tions in the responses as possible. shadowing visit in the UK (January – February 2018) A total of 128 applications were received, providing valuable insight into the initia- • Attend a capacity development confer- tives and national ecosystems when it ence and study tour in the UK in the period comes to digital and creative industries from 16 – 20 February 2018 across the WB. • Develop collaborative projects with the Due to the high quality of the applicants, UK, supported by mentors from experi- as many as 46 organisation were invited enced hubs and SMEs, and apply for a to take part in the project, through three British Council UK – Western Balkans col- levels of participation: full beneficiaries, laboration project grants (January – March bootcamp beneficiaries and mobility 2018) beneficiaries. • Take part in the final networking and ca- In December 2017, an open call was pacity development conference in the UK announced for hubs, start-ups and SMEs at the end of March 2018 and present the from the WB countries, for participation in results of capacity building and collabora- the Digital Cities project. The application tion actions deadline was 30 December.

18 19

DIGITAL CITIES DIGITAL PARTICIPANT LIST PARTICIPANT

20 21 COUNTRY CITY NAME OF ORGANISATION / TYPE OF KICK MOBILITY BOOTCAMP BOOT COLLABORATION FINAL COMPANY ORGANISA- OFF GRANTS MOKRIN CAMP UK GRANTS EVENT TION EVENT UK

FULL BENEFICIARIES 14 TOTAL WEBSITE

1 Albania Tirana EASY Pay COMPANY X X X X X X www.easypay.al

2 Albania Tirana Protik Innovation Center HUB X X X X X X www.protik.org

3 Bosnia and Herzegovina Banja Luka GotSolution COMPANY X X X X X X www.jsguru.io www.qlab. space www.jsu.io

4 Bosnia and Herzegovina Sarajevo Networks INT HUB X X X X X X http://networks.ba/v2/

5 Bosnia and Herzegovina Mostar SPARK poslovni park d.o.o. HUB X X X X X X https://spark.ba/ (SPARK business park ltd.) / Udruga Pozdrav svijete Mostar (Association Hello World Mostar) - branded as SPARK School

6 Kosovo Prishtina Cacttus Sh.A. COMPANY X X X X X X www.cacttus.com www.cacttus.education/

7 Kosovo Gjakove Jakova Innovation Center HUB X X X X X X www.jic-ks.com

8 Kosovo Prishtina Open Data Kosovo HUB X X X X X X www.opendatakosovo.org

9 Macedonia Skopje InPlayer Hub DOOEL COMPANY X X X X X X www.inplayer.com

10 Montenegro Bar Business Start-up Centre HUB X X X X X X www.bscbar.org Bar - BSC Bar

11 Montenegro Podgorica Digitalizuj.me INITIATIVE X X X X X X www.digitalizuj.me

12 Serbia Nis Deli – Space for creative activity HUB X X X X X X www.deli.rs

13 Serbia Belgrade / SEE ICT / Startit HUB X X X X X X https://startit.rs/ Novi Sad

14 Serbia Belgrade COPRIX media LLC COMPANY X X X X X X http://coprix.school

BOOTCAMP BENEFICIARIES 25 TOTAL WEBSITE

15 Bosnia and Herzegovina Mostar Foundation for innovation and HUB X X www.intera.ba technology development – INTERA Technology Park

16 Bosnia and Herzegovina Sarajevo Association of Architects in INITIATIVE X X www.aabh.ba Bosnia and Herzegovina - AABH (Asocijacija arhitekata u BiH - AABH)

17 Bosnia and Herzegovina Travnik Center for Youth Education INITIATIVE X X www.cem.ba (Centar za edukaciju mladih)

18 Bosnia and Herzegovina Tuzla “TUZLA LIVE” Association – BRDO HUB X X www.tuzlalive.org Coworking Space

19 Bosnia and Herzegovina Banja Luka “Smart Office” d.o.o. HUB X X www.smartoffice.ba

20 Kosovo Prishtina Fondacioni BONEVET HUB X X www.bonevet.org Gjakova & Prishtina 22 23 COUNTRY CITY NAME OF ORGANISATION / TYPE OF KICK MOBILITY BOOTCAMP BOOT COLLABORA- FINAL WEBSITE COMPANY ORGANISATION OFF GRANTS MOKRIN CAMP UK TION GRANTS EVENT EVENT UK

21 Kosovo Prishtina Free Libre Open Source Software HUB X X www.flossk.org Kosova (FLOSSK) www.prishtinahackerspace.org

22 Kosovo Prishtina RRITU-Termokiss INITIATIVE X X termokiss.space

23 Kosovo Prishtina Kosovo Association of INITIATIVE X X www.stikk.org Information and Communication Technology-STIKK

24 Macedonia Bitola BITHub – Bitola, Incubator/acceler- HUB X X ator at Faculty of Information and Communication Technologies Bitola, St. Kliment Ohridski University in Bitola

25 Macedonia Skopje Creative Hub HUB X X www.creativehub.mk

26 Macedonia Tetovo KOLABOR HUB X X www.kolabor.net/en

27 Macedonia Skopje SmartUp - Social Innovation Lab HUB X X Socialinnovation.mk; Skopje innovationlab.mk; skopjelab.mk

28 Macedonia Tetovo “SEEUTechPark” HUB X X http://techpark.seeu.edu.mk/ (South East European University Technology Park ltd.)

29 Macedonia Skopje CEED-Ornela HUB X X https://ceedhub.mk

30 Montenegro Podgorica NGOs Center for Economic INITIATIVE X X www.cepsmn.org, www.preduzet- Prosperity and Freedom – nici.me CEPS & Center for Development of Entrepreneurial Society – CRPD

31 Montenegro Podgorica Mtel Digitalna Fabrika HUB X X http://digitalnafabrika.mtel.me/

32 Montenegro Podgorica Propeler INITIATIVE X X http://propeler.me

33 Montenegro Nikšić Innovation and Entrepreneurship HUB X X www.tehnopolis.me Center Tehnopolis

34 Serbia Kragujevac Business innovation center LLC HUB X X www.bickg.rs

35 Serbia Kragujevac Centre for Entrepreneurship HUB X X www.kgcoworking.rs

36 Serbia Belgrade ICT Hub HUB X X http://icthub.rs

37 Serbia Zaječar Timok Youth Center HUB X X www.toc.rs www.pomak.org

38 Serbia Sombor Fabrika Coworking and Social HUB X X www.fabrika.org.rs Accelerator

39 Serbia Belgrade POLYHEDRA HUB X X http://polyhedra.co

MOBILITY BENEFICIARIES 7 TOTAL WEBSITE

40 Serbia Belgrade HTEC CONTROL SYSTEMS DOO COMPANY X X www.htec.rs

41 Serbia Belgrade Technology Partnership doo COMPANY X X tp.rs

42 Serbia Belgrade Serbia Film Commission INITIATIVE X X www.filminserbia.com

43 Serbia Novi Sad SHARE Foundation INITIATIVE X X www.shareconference.net www.resursi.sharefoundation.info www.sharecert.rs

44 Macedonia Radovis Inovatika doo COMPANY X X https://tutor.xplorify.net/

45 Macedonia Skopje INTELLIGENT NETWORK SOLUTION COMPANY X X www.ins.com.mk DOO Skopje

46 Macedonia Skopje Adeva IT DOO COMPANY X X https://adevait.com/ 24 25 COUNTRIES PROFESSIONALS 6 in WB (Albania, Bosnia and FROM 41 CITIES IN 7 COUNTRIES PARTICIPATED IN THE Herzegovina, Kosovo, Macedonia, PROJECT OVER THE PILOT IMPLEMENTATION PERIOD Montenegro, Serbia) JANUARY – MARCH 2018 7 and the UK 2 26 132 INSTITUTIONS AND 41 CITIES PARTICIPATED, ORGANISATIONS IN THE 22 IN WB AND 19 IN UK INSTITU- UK AND WB WERE IN- VOLVED IN THE PROJECT/ 63 BUSINESSES IN THE UK TIONS AND AND WB, 17 IN THE UK AND 46 IN THE WB/ A PEER-TO- PEER NETWORK AND RE- ORGANI- LATIONSHIPS ACROSS WB INITIATED, RESULTING IN MOBILITY AND EXCHANGE OF KNOWLEDGE AND SATIONS EXPERIENCE BEYOND THE 132 SCOPE OF THE PROJECT 55

IN THE UK AND WB REPRESENTATIVES of city administration participated in policy Businesses in the UK and WB: dialogue session 63 17 in the UK and 46 in the WB 11 including 7 mayors in WB MOBILITY SCHEMES COMPLETED, AN ONLINE MAP OF INVOLVING 13 THE WB PARTICI- INDIVIDUALS FROM PANTS PRODUCED THE WB TRAVELLING FOR NETWORKING AND COLLABORA- TO THE UK FOR 159 TION PURPOSES RESEARCHERS PROFESSIONAL HUB LEADERS AND ENTRE- AND ACADEMICS IN THE UK AND WB DEVELOPMENT PRENEURS PARTICIPATED 26 27

PROFILES OF OF PROFILES FULL PROJECT FULL PROJECT BENEFICIARIES

28 29 Final Participants

Albania Macedonia

— EasyPay — InPlayer Hub

— Protik Innovation Center

Bosnia and Herzegovina Montenegro

— GotSolution — BSC Bar

— Networks INT — Digitalizuj.me

— SPARK

Kosovo Serbia

— Cacttus — Deli

— Jakova Innovation Center — SEE ICT / Startit

— Open Data Kosovo — COPRIX Media

30 31 MISSION Making people’s lives easier by facilitating Name EasyPay inclusive access to Type of organisation digital financial Company Country services. Albania City Tirana Website www.easypay.al Email ORGANISATION/COMPANY PROGRAMMES/ Programme formats PURPOSE/AIMS/GOALS [email protected] WOULD BENEFIT FROM PRODUCTS/SERVICE Workshops / Seminars / • Digitalisation of CAPACITY BUILDING AND Mentoring / Product Presentations / Lectures / financial services Phone design / Communication Panel discussions • Fighting the informal + 355 42 264 982 EXPERIENCE EXCHANGE and marketing / economy, cash-focused B2B connections / Programme themes Contact person WITH THE UK IN THE Networking / Event IT / Social business / • Financial inclusion Lindita Shomo, CEO FOLLOWING FIELDS production Entrepreneurship / Social [email protected] • Digital financial literacy + We have created the innovation / Capacity Business development • Promotion of mobile first mobile application building / Digitalisation Fundraising payments for payments in Albania. / Fintech / Women / Service/product Through our electronic Entrepreneurship • Making payments as development wallet, people can pay easy as one click SPACE RESOURCES for a large portfolio of • Employment of Community building N/A services such as utility talented youth Storytelling and branding bills, tax payments, police (for your organisation) fines, kindergarten Fees, SUGGESTED PARTNERS Marketing and digital Mobile top-ups, Paytv, IN UK by Landmark promotions sport betting etc. They Communications can top up their EasyPay Transferwise International collaboration account with Visa or Innovate Finance Mastercard, directly by HR aspects Virgin Money UK General management linking their Bank account or with cash at one of iWoca our 300 agents all over Funding Circle Albania. World Remit

32 33 MISSION Protik Innovation Center was established as a local non-for- profit organisation in 2012 and the center’s mission is to catalyse the development of the Information and Communications Technology (ICT) sector in Albania. The achievement Name of Protik’s mission is founded and Protik will continue to be inspired on the Innovation Center values of Integrity, Excellence, Transparency, Collaboration and Co-operation. Protik is an Albanian Type of organisation ICT hub: a connection point for Non-profit organisation those seeking the latest and most The Protik Innovation Center is a innovative ideas, products, and Public Private Partnership between services in the ICT industry. the Government of Albania (GoA), USAID, Albanian-American Development Foundation (AADF), Microsoft, Cisco, and Albtelecom. ORGANISATION/COMPANY WOULD PROGRAMMES/PRODUCTS/ Programme themes SUGGESTED PARTNERS IN Country BENEFIT FROM CAPACITY BUILDING SERVICE IT / Social business / UK by Protik Innovation Albania AND EXPERIENCE EXCHANGE WITH Education / Mentoring / Entrepreneurship / Social Center THE UK IN THE FOLLOWING FIELDS Acceleration / Incubation / innovation / Creative Protik is familiar with City Coworking / Research and industries / Capacity building UK based initiatives like / Design and architecture Tirana Business development development (only project Seedcamp with whom we based) / Prototyping (only / Gaming industry / cooperated in the frame of Digitalisation / Fintech Website Fundraising project based) / Consulting / UK-Albania Tech Hub, and Service/product development B2B connections / would like to connect with www.protik.org Networking / Event SPACE RESOURCES the following organisations: Community building production 300m2 – 500m2 Email Co-working open space Storytelling and branding http://www.tech.london/ Dedicated offices [email protected] Programme formats incubators/innovify-ventures (for your organisation) Meeting rooms Workshops / Seminars / http://tech.london/ Workshop/education area Phone Marketing and digital promotions Presentations / Lectures incubators/angelscube Event space International collaboration / Hackathons / Camps http://www.tech.london/ + 355 69 2059 240 Makerspace / Conferences / Panel incubators/design-council- HR aspects Protik provides co-working discussions / Bootcamps spark Contact person General management space for 23 start-ups. Mr. Erton Graceni Executive Director [email protected]

PURPOSE/AIMS/GOALS

• Foster innovation and entrepreneurship • Help increase demand for ICT products and services • Promote networking and partnerships 34 35 MISSION To become one of the most influential JavaScript programming Name language organisation GotSolution in East Europe, and use that influence to Type of organisation significantly improve Company the quality of life in Country our country through IT. Bosnia and Herzegovina City Banja Luka Website jsguru.io qlab.space ORGANISATION/COMPANY WOULD PROGRAMMES/ Programme formats SPACE RESOURCES jsu.io BENEFIT FROM CAPACITY BUILDING PRODUCTS/SERVICE Workshops / Seminars 300m2 AND EXPERIENCE EXCHANGE WITH Coworking / Education / Presentations / Coworking open space Email THE UK IN THE FOLLOWING FIELDS / Mentoring / Research Hackathons / Conferences Workshop/education area [email protected] and development / / Panel discussions / Event space Business development Prototyping / Consulting Bootcamps Dedicated offices Phone Fundraising / Product design Meeting rooms + 387 60 3603 836 Service/product development / Communication Programme themes Terrace Community building and marketing / B2B IT / Social business Lounge Contact person connections / Residency Storytelling and branding / Entrepreneurship / Vladimir Sukara, CEO / Networking / Event SUGGESTED PARTNERS (for your organisation) Digitalisation / Fintech [email protected] production IN UK by GotSolution Marketing and digital promotions None International collaboration HR aspects General management PURPOSE/AIMS/GOALS Our business has three different brands, JSGuru is a highly specialised JavaScript development shop, JSU is focused on educating kids and adults in IT, and Qlab as a coworking space that promotes values of entrepreneurship, possibilities of IT and brings diversity to a conservative society.

With every of our brands we have different goals:

• To solve the issue of finding good quality IT experts that will be employed in long-term • To improve the process of education with current trends and latest technologies • To create events in our coworking space that will empower others to create startups • To provide soft skills education to IT experts • To connect entrepreneurs from all over the world with our community through our coworking space • Reduce the rate of youth that is leaving our country in a searching for jobs and better lives

36 37 MISSION Networks, in co-operation with partners and investors, promotes and applies creativity, innovation and excellence in the Name Networks INT field of starting up and running a business, ensuring at all times that our members and clients have Type of organisation motivating work space, quality Company education services, mentoring Country and functional platform for cross- Bosnia and Herzegovina sectoral co-operation. City Sarajevo Website www.networks.ba PROGRAMMES/ Programme formats PURPOSE/AIMS/GOALS Email PRODUCTS/SERVICE Workshops / Seminars / [email protected] • Startup Guide (published Presentations / Lectures / • Development of business through innovation guide with glossary Hackathon / Conferences / Phone and basic concepts in Panel discussions / Ideathons • Creation of affirmative ecosystem for development of a startup business creating and running a • Support for increasing employability of individuals through specifically + 387 33 407 211 start-up) Programme themes tailored courses • “How to Startup Your IT / Entrepreneurship / Social Contact person Community” guide innovation / Creative Industries • Support in the professional development of young people and promotion Bojana Škrobić-Omerović, CEO (published guide on / Capacity building / Design & of entrepreneurial learning [email protected] creating a smaller architecture / Digitalisation / scale hub in local Fintech • Support in creating financial sustainability of business ideas and startups communities in Bosnia • Support to SME growth and development and Herzegovina, that SPACE RESOURCES • Support of digitisation and rebranding of businesses through innovative services included setting up 1000m2 + Coworking open the hub, creation of space / Dedicated offices / community, examples of Meeting rooms / Workshop/ activities etc.) education area / Event space / ORGANISATION/COMPANY • 3D lab products (which Makerspace / Terrace / Lounge WOULD BENEFIT FROM we do either on request / Library CAPACITY BUILDING AND of our clients, or together EXPERIENCE EXCHANGE WITH with students for THE UK IN THE FOLLOWING displaying their models SUGGESTED PARTNERS IN FIELDS for competitions and/or UK by Networks INT academic showcasing) - Digital catapult (practical Business development • Sarajevo Unlimited Forum application of digital Service/product development innovation, making UK General management • Coworking / Education / businesses more competitive, Mentoring / Acceleration more productive and driving / Funding / Incubation regional growth.) / Consulting / Product - Supreme Factory London design / Communication (Start-up development) and marketing / B2B - Innovation Academy at UCD connections / Residency / (Education) Networking / Publishing / - Creative works London Event production (Creative economy)

38 39

MISSION SPARK is an advanced digital technology acceleration platform dedicated to regional start-ups and projects commissioned by leading European Name companies. SPARK poslovni SPARK aspires to become globally park d.o.o. known (Company) and for its excellence and lead digital Association Hello acceleration. World Mostar (NGO) SPARK will start an entrepreneurial - branded as SPARK tech investment movement and build school SEE Silicon Valley.

Type of organisation PURPOSE/AIMS/GOALS PROGRAMMES/PRODUCTS/ Programme themes SUGGESTED PARTNERS Company and NGO SERVICE IT / Social business / IN UK by SPARK poslovni SPARK is comprised of: SPARK School / SPARK Startup / Coworking / Education / Entrepreneurship / Social park d.o.o. (Company) and SPARK Research and Development / SPARK Business Country Mentoring / Acceleration innovation / Creative Association Hello World Mostar (NGO) - branded as School - Mission: Contribute to increasing IT literacy among / Funding / Research and Industries / Capacity Bosnia and Herzegovina youth, thereby increasing their job prospects.Vision: Becoming development / Prototyping building / Design and SPARK school the engine of education system reforms in Bosnia and / Consulting / Product architecture / Gaming • Techstars London (London) City Herzegovina. design / Communication and industry / Gaming and - startup acceleration and

marketing / B2B connections sportsdata / Digitalisation partnership development Mostar Startup - Mission: Transforming the IT industry in SEE region by accelerating digital startups with scalable business models. / Advocacy / Networking / IoT and Big Data / Digital • Impact Hub Kings´ Cross Website Vision: Becoming the top acceleration platform for digital / Legal affairs / Event media and e-commerce (London) - co-working, event startups in SEE region, via technology innovation, and business production / HRM / Business management and community www.spark.ba opportunities expansion across the globe. advisory SPACE RESOURCES building 2 2 ideaSpace (Cambridge) - Email Research and Development - Mission: Supporting all SPARK Programme formats 300m – 500m + Startup • operations, both financially and technologically, by being an acceleration open space / partnership -development [email protected] important backbone of the company. Vision: Launching our Workshops / Seminars / Coworking open space / • Founder Institute (London) own custom-developed products, and working on interesting Presentations / Lectures / Dedicated offices / Meeting - startup launching Phone and innovative projects for our international clients. Hackathons / Conferences rooms / Workshop/education programme / Panel discussions / + 387 36 348 234 Business - Mission - Twofold: (1) To provide innovative, creative area / Event space / Bootcamps / Forums / • Accelerate Cambridge and effective brand marketing, PR and event campaigns which Makerspace / Library (Cambridge) - startup Contact person help SPARK companies and startups grow their businesses. Speed-date mentoring (2) To position SPARK as innovative human resources, acceleration programme, Sanjin Osmanbašić marketing, business advisory, coworking and event coaching and workspace Managing Director management service provider. Vision: To increase the number of people in marketing and event teams and to become an [email protected] innovative marketing and event agency providing services to local companies, and thus helping the SPARK sustainability. ORGANISATION/COMPANY WOULD General management BENEFIT FROM CAPACITY BUILDING Coworking space exchange (for both AND EXPERIENCE EXCHANGE WITH SPARK in Bosnia and Herzegovina and the organisation in the UK) THE UK IN THE FOLLOWING FIELDS Business development Mentoring exchange (for both SPARK in Fundraising Bosnia and Herzegovina and the Service/product development organisation in the UK) Community building Storytelling and branding (for your Speakers (motivational, experts on certain organisation) topics, etc.) exchange (for both SPARK in Marketing and digital promotions Bosnia and Herzegovina and the International collaboration organisation in the UK) HR aspects 40 41 PURPOSE/AIMS/GOALS

• Demonstrate excellence in all aspects of the company; never to be satisfied. • Be a trustworthy and reliable partner to each of our clients • To continuously improve: the desire and ability to develop and incorporate ways to improve. Name Cacttus • Exchange of ideas and information throughout all levels of the organisation, • Explore new ideas, create change, take risks, inflate creativity. Type of organisation Company Country Kosovo PROGRAMMES/PRODUCTS/ SPACE RESOURCES Interested in events 2 City MISSION SERVICE CACTTUS – 600 m - Web Summit – the largest tech Delivering quality CACTTUS Education – 750 conference in the world - Prishtina CACTTUS is committed to delivering 2 technology solutions, m CACTTUS Business https://websummit.com/ quality technology solutions and Software Development, Solution and Software - Europe’s largest Education Website 2 professional services. and creating specialised Development – 250 m Tech Conference - www.cacttus.com educational programs. Dedicated offices / http://edtechxeurope.com/ www.cacttus.education Our mission is to contribute to local Meeting rooms / Workshop/ - Arizona State University and regional development with our Programme formats education area / Event summit https://www. space Email technology solutions, commitment and Workshops / Seminars / asugsvsummit.com/ - Future London Academy - [email protected] dedicated customer service. Presentations / Lectures / Hackathons / Camps SUGGESTED PARTNERS IN https://futurelondonacademy. / Conferences / Panel UK by Cacttus co.uk/en/course/design- Phone We strive to foster an open, trustworthy discussions / Bootcamps Already collaborating with thinking-and-innovation - Digital Strategy Innovation + 381 38 6004 88 and friendly environment conducive 1. Swishd, auditing of iOS and Summit to innovation, mutual respect, career Programme themes Android apps https://theinnovationenterprise. Contact person development and personal growth so IT / Entrepreneurship / 2. Foster and Freeman, com/summits/digital-strategy- Social innovation / Creative http://www.fosterfreeman. Arber Skenderi that our people can achieve their full innovation-summit-london-2018 Industries / Capacity com/index.php; http://www. Software Development, potential. We are committed to our responsibility towards our society and building / Gaming industry / fosterfreeman.com/latest- news/36-foster-freeman- Operations and Sales our environment. Digitalisation / Fintech [email protected] supply-document-examination- equipment-to-kosovo.html

ORGANISATION/COMPANY WOULD BENEFIT FROM CAPACITY BUILDING AND EXPERIENCE EXCHANGE WITH THE UK IN THE FOLLOWING FIELDS Business development Service/product development International collaboration General management 42 43 MISSION

To establish an environment in which an array of care through training, management expertise, Name shared space, and support Jakova networks will enable Innovation Center emerging technology, agricultural and crafts orientated businesses to Type of organisation succeed and growth. NGO Country Kosovo City Gjakove PROGRAMMES/PRODUCTS/SERVICE ORGANISATION/COMPANY PURPOSE/AIMS/GOALS Coworking / Education / Mentoring / WOULD BENEFIT FROM Website Incubation / Research and development / CAPACITY BUILDING AND • Educating new businesses in www.jic-ks.com Prototyping / Consulting / Product design EXPERIENCE EXCHANGE structuring their ideas, considering / Communication and marketing / B2B WITH THE UK IN THE market validation, product Email connections / Residency / Networking FOLLOWING FIELDS licensing, financial projections and [email protected] fundraising, team working, connect Programme formats them to know-how/international Phone Business development Workshops / Presentations / Fundraising network + 377 45 250 555 Lectures / Hackathons / Community building • Establishing / Developing new Panel discussions / Bootcamps ventures and start-ups around Contact person Marketing and digital Kosovo Fatos Axhemi Programme themes promotions • Create jobs through successful Executive Director IT / Social business / Entrepreneurship / International collaboration businesses [email protected] Social innovation / Design and architecture / Digitalisation / Fintech

SPACE RESOURCES 800 m2 Coworking open space Dedicated offices Meeting rooms Workshop/education area Event space Library

SUGGESTED PARTNERS IN UK by Jakova Innovation Center None

44 45 MISSION Open Data Kosovo is civic-tech organisation that believes that technology has a crucial role to play in contributing to good governance, transparency, citizen engagement, and social good. The organisation’s mission revolves around leveraging the cross- Name cutting and borderless nature of digital Open Data Kosovo technologies towards developing custom digital products that engage youth, grassroot communities, NGOs, Type of organisation CSOs, journalists, media, government NGO institutions, advocacy agents, and norm entrepreneurs towards consolidating Country and co-ordinating their efforts with Kosovo digitally assisted impact-driven results. City Prishtina

Website PROGRAMMES/ Good as Corporate Social PURPOSE/AIMS/GOALS www.opendatakosovo.org PRODUCTS/SERVICE Responsibility. Coworking / Education / In order to contribute Programme formats Email Mentoring / Incubation towards combating high / Consulting / Product Workshops / Seminars / [email protected] design Presentations / Lectures / unemployment and youth Hackathons disenfranchisement, Open Phone Services • Data collection, Programme themes Data Kosovo designs all + 386 49 690 975 processing and visualisation IT / Social innovation of its programmes as an • Research (governance, / Capacity building / opportunity to incorporate Contact person transparency, Digitalisation Blerta Thaçi accountability, openness SPACE RESOURCES elements of IT and digital of public institutions, 300m2 – 500m2 product development Executive Director public services) and Data analysis Coworking open space / trainings, workshops, [email protected] • API, App, Full-Stack Web Dedicated offices / Meeting Development rooms / Workshop/education skills constructions, • Graphic and Human area / Event space and capacity building Centred Design • Training and Mentorship in targeted at youth up to SUGGESTED PARTNERS IN Digital Development Life ORGANISATION/COMPANY WOULD the university level. Cycle UK by Open Data Kosovo BENEFIT FROM CAPACITY BUILDING • Development of Data- Already partners with Driven and Evidence- AND EXPERIENCE EXCHANGE WITH Based Policy Proposals The Westminster Foundation Training and Digital for Democracy (WFD) is THE UK IN THE FOLLOWING FIELDS We would benefit Capacity-Building a partner through the from and would like to (equipping youth and ActionSEE network in public officials with implementing the Regional Business development connect with private skills to develop, use and maintain digital tools) http://actionsee.org/project/ Fundraising enterprise and local • Ability to Scale Through regional-openness-index/ Community building government institutions Network of Over 600 Local Digital Community Interested in events Marketing and digital promotions that are interested in Contributors (number of OpenDataCon implementing corporate beneficiaries involved International collaboration in the previous ODK https://www. social responsibility projects). opengovpartnership.org/ • Investment in Building and OGP Conference projects that revolve Tech Communities for https://www. around civic-tech. Social opengovpartnership.org/

46 47 MISSION Our mission is to make our clients more money from their library of online media assets, be they live, recurring or on-demand.

Name InPlayer Hub ORGANISATION/COMPANY WOULD BENEFIT FROM CAPACITY BUILDING AND EXPERIENCE EXCHANGE WITH THE UK IN THE FOLLOWING FIELDS Type of organisation Company Business development Fundraising Country Service/product development Macedonia Community building Storytelling and branding (for your City organisation) Skopje International collaboration Website www.inplayer.com PURPOSE/AIMS/GOALS Email PROGRAMMES/ Programme formats PRODUCTS/SERVICE Conferences / [email protected] Our long-term goal is to redefine the digital asset monetisation with InPlayer is a next Presentations the introduction of new technologies and improving the overall user Phone generation video and Programme themes digital asset monetisation experience. Our main focus is on product, sales and customer success. +389 70 280 561 IT platform. Together with Contact person American Express we SPACE RESOURCES were able to deliver N/A Elena Draganovska the first ever stream Head of Client and Sales on Twitter, marking a SUGGESTED PARTNERS major moment in the Support IN UK by InPleer Hub [email protected] music and social media industry. It was a live We have worked with streaming of a Basement Filmbox International Jaxx Live event in the Ltd., Jackshoot UK that reached 25,000 Our business will benefit video impressions. Our from knowledge sharing goal was to make video and networking events streaming possible on where other companies Twitter where publishers from the IT and digital can easily reach their content publishing target audience and offer sector are involved. them direct access. For example: Organising IT conference for Artificial intelligence http://www.streaming- and Machine learning. forum.com/2018/ Programme.aspx

48 49 MISSION Mission of BSC Bar to its support the creation of an enabling environment Name for economic growth Business Start-up Centre Bar through the creation - BSC Bar of small and medium- sized enterprises in Type of organisation Montenegro NGO Country Montenegro City PURPOSE/AIMS/GOALS PROGRAMMES/PRODUCTS/SERVICE SPACE RESOURCES Bar Coworking / Education / Mentoring / 1000m2 Coworking open space / Dedicated offices / Meeting rooms / • Facilitate the creation and growth of small and Funding / Incubation / Consulting / Website Communication and marketing / B2B Workshop/education area / medium-sized enterprises in Montenegro and to connections / Advocacy / Networking Event space / Terrace / Lounge www.bscbar.org increase employment + We have following services: training Email • Support the development of the education system programmes, business planning support, SUGGESTED PARTNERS IN UK by to better meet the needs of the labour market consultancy and mentoring, business Jakova Innovation Center [email protected] with special focus on innovation and innovative plan competition and micro-loan support, So far collaborated with networking, project management support Phone capacities; University of Sheffield, http://www.idealab.uns.ac.rs/ + 382 30 313 712 • Influence the reduction of business barriers with Programme formats We are primarily interested in innovative our programmes - providing easier access to Workshops / Seminars / Presentations / approaches to financial capital for start-ups, to international Lectures / Conferences / Panel discussions Contact person Improving our own services networks and to knowledge • http://www.nwes.org.uk/london-small- Ivana Tomašević, Programme themes Director • Influence the strengthening of institutional business/ support for SMEs IT / Social business / Entrepreneurship / • UK Business accelerators and [email protected] Social innovation / Creative industries / incubators • Support international collaboration: Capacity building • UK experience to supporting start-up technology transfer, joint ventures, companies and entrepreneurs especially access to international market in innovative areas http://www.ukisraelhub.com/about-us/

ORGANISATION/COMPANY WOULD BENEFIT FROM CAPACITY BUILDING AND EXPERIENCE EXCHANGE WITH THE UK IN THE FOLLOWING FIELDS

Business development Service/product development Community building Storytelling and branding (for your organisation) Marketing and digital promotions International collaboration 50 51 MISSION To help citizens and organisations in Montenegro understand and realise exciting new opportunities for social change and business in Name Digitalizuj.me the digital environment.

Type of organisation PURPOSE/AIMS/GOALS NGO The strategic focus of Digitalizuj.me is to Country try and reach as many people as possible Montenegro and teach them about the business and social entrepreneurship opportunities that City digital technologies offer. Through different Podgorica programmes the organisation is trying to reach Website different demographics in a way that will be approachable and interesting. www.digitalizuj.me PROGRAMMES/PRODUCTS/SERVICE ORGANISATION/ • Creating an environment that would foster Email Education / Mentoring / Incubation / Consulting / COMPANY WOULD innovation and be conductive for new Communication and marketing / Advocacy / Networking / BENEFIT FROM CAPACITY organisations, both in the fields of start-ups and [email protected] Event production BUILDING AND social enterprises EXPERIENCE EXCHANGE Introduce digital skills to youth and adolescents, Phone Programme formats • WITH THE UK IN THE either through formal education, or various forms + 382 67 305 005 Workshops / Seminars / Presentations / Lectures / FOLLOWING FIELDS Hackathons / Conferences / Panel discussions/ Bootcamps of non-formal education • Improve digital literacy among the general Contact person Digitalizuj.me provides trainings and workshops for private Service/product companies and government institutions. population, and allow them to more easily identify and realise new opportunities in the Vladimir Vulić Digital media-related services include developing digital development Director of Projects marketing strategies, community building and community Community building digital environment management, social media marketing and promotion. Marketing and digital • Help companies in Montenegro in digital [email protected] Through the Youth Innovation Lab the organisation also offers transformation initiatives skills workshops and incubation and acceleration for social promotions entrepreneurship projects. International collaboration Digitalizuj.me hosts a Speakers Series - a regular monthly event free of charge for the general public, which features inspirational, informative and passionate speakers who share their ideas on topics that include digital marketing, digital transformation, social innovation, leadership, managing change, social media, start-ups.

Programme themes IT / Social business / Entrepreneurship / Social innovation / Digitalisation / Digital marketing

SPACE RESOURCES N/A

SUGGESTED PARTNERS IN UK by Open Data Kosovo Nesta - Innovation foundation - London - https://www.nesta.org.uk/ Content Marketing Academy - Education and conferences - Edinburgh/Dundee - https://www.thecontentmarketingacademy.co.uk/

52 53 MISSION Deli space connects creative people who work here and share their ideas, knowledge and experience. In Deli space are people, who are connecting their Name skills for common business Deli – Space for creative activity ventures. Deli space is discontinuity with the current values. Deli is the Type of organisation place of creation of new NGO values. Deli is the centre Country of creative Niš. Serbia City Niš PROGRAMMES/PRODUCTS/SERVICE ORGANISATION/ PURPOSE/AIMS/GOALS Website Coworking / Education / Mentoring / Incubation / COMPANY WOULD www.deli.rs Research and development / Consulting / Product design BENEFIT FROM CAPACITY • Identifying the needs of creative / Communication and marketing / B2B connections / BUILDING AND people for their independent and Residency / Advocacy / Networking /Event production Email EXPERIENCE EXCHANGE networked work [email protected] Research – coworking The first research on the capacities WITH THE UK IN THE and the power of the coworking community in Serbia. • Creating a space for education, Research available at www.deli.rs/prezentacija FOLLOWING FIELDS Phone creative and permanent learning Marketing campaigns – For Beginning program and improvement + 381 60 4495 345 of NiCAT cluster Business development • Creating a new, unique approach Counselling for new entrepreneurs – Connecting with the Fundraising Contact person for creative individuals and young National Employment Service, Eneca and APR. Community building Nenad Stojanović entrepreneurs who are ready to Storytelling and Project Director Programme formats launch their ideas through Workshops / Seminars / Presentations / Lectures / branding (for your innovative approaches [email protected] Conferences / Panel discussions organisation) • Support for young people in Programme themes creative industries IT / Social business / Entrepreneurship / Social innovation / Creative industries / Design and architecture

SPACE RESOURCES 50m2 – 300m2 Coworking open space / Dedicated offices / Meeting rooms / Workshop/education area / Event space / Library

SUGGESTED PARTNERS IN UK by Deli – Space for creative activity None

54 55 MISSION

SEE ICT’s mission is to educate 100,000 people in basic IT and entrepreneurial skills by 2020 and help them find jobs in the IT industry, start new businesses, develop and strengthen Name family businesses and SEE ICT / Startit self-employment through freelance platforms. This will be achieved through Type of organisation the development of 12 local NGO Startit Centers for tech and entrepreneurship with Country various education programs Serbia and an innovative online City education platform. Belgrade

Website PROGRAMMES/ SPACE RESOURCES PURPOSE/AIMS/GOALS ORGANISATION/COMPANY WOULD www.startit.rs PRODUCTS/SERVICE BELGRADE BENEFIT FROM CAPACITY BUILDING Coworking / 500m2 Email AND EXPERIENCE EXCHANGE WITH • Providing professional growth Education / Mentoring Coworking open [email protected] THE UK IN THE FOLLOWING FIELDS support for tech professionals / Consulting / space / Meeting in the country Networking / Event rooms / Workshop/ Phone Community building • Providing technological production / Online education area / International collaboration + 381 11 767 0010 Tech Jobs Platform Event space / Kitchen education for beginners General management Contact person / Terrace / Lounge / • Increasing the potentials of Programme formats Library / VR room Katarina Kosmina smaller cities across Serbia Workshops / Programme Coordinator Presentations / NOVI SAD [email protected] Lectures / Hackathons 200m2 / Conferences ZRENJANIN / Panel discussions 250m2 Programme themes VRŠAC IT / Entrepreneurship 130m2 / Social innovation / Creative Industries / VALJEVO Capacity building / 150m2 Digitalisation

SUGGESTED PARTNERS IN UK by SEE ICT / Startit Bristol VR Lab - https://bristolvrlab. 56 com/ 57 MISSION Revolutionise the early years education, by creating teaching aids in the form of applications that leverage latest Name technologies in order to COPRIX media provide, adaptive and personalised educational experiences based on each Type of organisation child’s specific needs and Company strengths thus allowing Country them to achieve their Serbia personal maximal potential City right from kindergarten. Belgrade Website www.coprix.school PROGRAMMES/PRODUCTS/ Programme themes PURPOSE/AIMS/GOALS SERVICE IT / Social business / Email Cross platform Applications Entrepreneurship / Social To increase the availability of our applications globally as well as the adoption in [email protected] that are used as Interactive innovation / Creative Digital teaching aids in early Industries / Gaming industry formal and non-formal educational systems. Our goal for 2018 is to increase the Phone education. Tools for creation / Digitalisation acceptance of our applications in the UK and USA, amongst teachers in private and + 381 11 26 39 524 of digital teaching aids. public elementary schools as well as home-schooled students. We plan to achieve SPACE RESOURCES Complete solutions for this through increasing our marketing and sales efforts in the targeted markets. Contact person elementary schools, N/A interactive classroom Vladimir Koprić, CEO design, trainings, SUGGESTED PARTNERS IN [email protected] applications with content, UK by COPRIX media maintenance. ARBOR arbor-education.com

Programme formats https://www.education- Seminars / Presentations show.com/ / Lectures / Conferences / Help services for https://www.bettshow.com/ development of apps

ORGANISATION/COMPANY WOULD BENEFIT FROM CAPACITY BUILDING AND EXPERIENCE EXCHANGE WITH THE UK IN THE FOLLOWING FIELDS

Business development Fundraising Service/product development Community building Storytelling and branding (for your organisation) International collaboration 58 59 & KEY & KEY EVENTS EVENTS ACTIVITIES

60 61 Digital Cities Kickoff Bečići, Montenegro | 19 January 2018

The lecture, implemented by the British Council and the UK government, was presented at Bud- va’s Splendid Hotel at an event that also served as the project’s official launch.

The project was introduced by Gavin Vessey, Deputy Head of Mission at the British Embassy in Montenegro, and Larisa Halilović, Director of British Council Bosnia and Herzegovina and Project Director for Digital Cities. The one-day conference provided the participants with the opportunity to learn more about the latest trends in this field and examples of good practice from the UK.

A lecture that drew special interest was the one given by John Newbigin, CEO of Creative England and a pioneer in the creative industries development, as well as the intriguing and inspiring, interactive action by Paul Bourne from the Cambridge Judge Business School.

62 63 Representatives of the selected digital ect, which aims to connect selected centres got a chance to connect with Western Balkans creative centres with local self-governments and exchange those from the UK. The project will experiences. Developing joint projects contribute to furthering the appli- with partners from the UK that focus cation of digital technologies with a on the digitisation of city administra- focus on innovation in creative indus- tions, education, and creative indus- tries and technology in education, tries will be yet another benefit of this both in the Western Balkans and in the programme. UK,” says Larisa Halilović, Director of British Council Bosnia and Herzegovi- “I am very honoured that we are able na and Project Director for to implement this important proj- Digital Cities.

Have more events, in every local country, so more participants from the organisations can take part of these events.

Ana Tomikj, Inovatika

Lecturers and Facilitators: Average grade given to lecturers (from 1 to 5) 4.16 John Newbigin Lazar Džamić Average grade for overall satisfaction (Creative England, United Kingdom) (Faculty of Media and with the programme (from 1 to 10) Communications, Serbia) 9.46 Larisa Halilović (The British Council, Will Mercer Average assessment of the improvement Bosnia and Herzegovina) (La Salle, United Kingdom) of knowledge of the UK startup scene and establishment of new contacts Stephan Kuester Jovana Tokić Improved (Tech City United Kingdom) (Autheos, Serbia/Netherlands) To what extent were the expectations met Charles Armstrong Marko Radenković 50 percent fully met / 50 percent exceeded (The Trampery, United Kingdom) (Culture Code, Serbia) 98 percent Paul Bourne Relja Bobić of participants confirmed that their knowledge (Cambridge Judge (Culture Code, Serbia) and skills have advanced because Business School, United Kingdom) of attending the bootcamp

64 65 These gatherings are a great way to connect and make changes in our work and city through joint projects. Also it is important to share experience and knowledge with each other and to grow together.

Marijana Milićev, SEE ICT

66 67 DIGITAL CITIES | Kickoff event

19 January 2018 Hotel Splendid | Bečići | Montenegro 11:30 Coffee break and split into two groups

GROUP 1 GROUP 2 CITY ADMINISTRATIONS HUBS & SMEs PROGRAMME Moderated by Will Mercer Moderated by Marko Radenković

11 :45 Lecture Lecture Story as Destination: Owning a Product: Digital Storytelling for Cities Intro to digital product management

Lazar Džamić Jovana Tokić (Belgrade, Serbia) (Belgrade, Serbia)

12:30 Peer-to-peer Session Peer-to-peer Session

Informal introductions from the Informal introductions from the par- participants, exchange of experiences, ticipants, exchange of experiences, overview of existing projects, strategies overview of past activities and existing and processes... projects and products, future plans...

Overview of upcoming project activities Overview of upcoming project activities for city administrations for hubs and digital SMEs

Open dialogue and moderated discus- Announcement of the open call for col- sion laboration projects and mobility grants 19 JANUARY 2018 Q&A and notes Q&A and notes 08:30 Registration | Meet and greet 13:30 Lunch break 09:00 09:30 09:45 15:00 Official Opening Presentation Keynote Lecture Short wrap ups and key obser- Open discussion Larisa Halilović Digital Cities - Project overview The UK’s policies for its Wrap Up and vations form moderators with all of the (Director at The British Council creative and digital sectors Lessons Learned Bosnia and Herzegovina) Larisa Halilović participants. Overview of the day from (Director at The British Council John Newbigin Moderated by Bosnia and Herzegovina) Gavin Vessey (Creative England, United Kingdom) Will Mercer and perspective of both groups, Q&A and notes (Deputy Head of Mission at the British Marko Radenković discussingsome of the mutual Embassy in Podgorica, Montenegro) touchpoints and opportunities.

10.15 Coffee break

16:45 10:30 11:00 Closing action - Interactive Keynote Lecture Keynote Lecture Performative Lecture

Fostering entrepreneurial The creative hub as engine & Survival of The Smartest ecosystems connector:a case study from The Trampery Paul Bourne Stephan Kuester (Cambridge Judge Business School, (TECH City United Kingdom) Charles Armstrong United Kingdom) (The Trampery, United Kingdom) 18:15 Official program end

68 69 Digital Policy Symposium London, UK | 30 January 2018

At the Digital Cities Policy Symposium hosted in London 29 – 30 January 2018, a delegation of 17 senior city representatives from the Western Balkans met with the representatives of 11 UK cities in order to connect and share their experiences in Digital Industry policy developments.

Participants had the opportunity to visit some of the leading public-private partnership ini- tiatives in London, including the British Library and its Business and IP Centre and Youtube Space London. As part of the programme, participants were able to see and experience some of the leading digital innovation in Cre- ative Industries, including Augmented and Virtual Reality, at an event hosted by the All-Party Parliamentary Group on the Fourth Industrial Revolution and Creative England – opened by Rt Hon Matt Hancock, Secretary of State for Digital, Culture, Media and Sport.

70 71 Different cases presented and new solutions gathered by networking with others have helped me improve my understanding and knowledge.

Šadi Matar, Ministry of Communications and Transport of Bosnia and Herzegovina

Lecturers and Facilitators:

John Newbigin Liam Nwanze (Creative England, United Kingdom) (DCMS, United Kingdom)

Andy C Pratt Katie Peate (City University (Business Growth Hub, London, United Kingdom) United Kingdom)

John Kieffer Jim Mawdsley (Situations, United Kingdom) (Generator, United Kingdom)

John Davies (Nesta, United Kingdom)

72 73 Business and Hub Engagement Programme

Bristol and Manchester, UK | 14 – 16 February 2018

Business and Hub Engagement Programme took place on 14 – 16 February in Bristol and Manchester – two cities renowned for their strengths in the creative and digital industries.

The programme included visits to a num- Throughout the programme one-to-one ber of innovative creative and digital hubs; meetings were organised between Western an invitation to attend BE MORE MANCHES- Balkans (WB) participants and UK SMEs TER, a creative and digital industry show- working across the digital industries, to case event with high-profile discussions improve connections between UK and WB and networking opportunities; and capacity digital businesses and hubs and to provide building workshops including a digital hub valuable opportunities to develop new development workshop delivered by Emma partnerships and collaborative projects. Cheshire, CEO of DotForge - a leading tech startup accelerator provider - featuring speakers with expertise in managing digital hubs and delivering support to help digital SMEs grow and scale.

74 75 It would be great if next time you could invite some of poten- Everything was great, tial investors to learn keep going! :) what are their key interests. Emilija Zlatković, Deli

Ljubica Vojnović, Fabrika

76 77 DIGITAL CITIES | Business and Hub Engagement Programme

PROGRAMME

14 February 2018

9:00 – 10:00 1-1 meetings

10:00 – 11:00 Pervasive Media Studio visit / 1-1 meetings

11:00 – 12:00 Bristol VR Lab visit

12:00 – 13:30 Lunch

13:30 – 14:30 Engine Shed visit / 1-1 meetings

15:00 – 18:00 Travel to Manchester

19:00 Dinner

15 February 2018

9:00 – 11:30 Sharp Project visit / 1-1 meetings

11:30 – 12:15 Travel to Old Granada Studios

12:15 – 19:00 BE MORE MANCHESTER: creative and digital industry showcase and network- ing event focused around ‘the future of storytelling’; featuring keynotes and panel discussions from leading industry pro- fessionals and digital entrepreneurs from across the Greater Manchester region.

19:00 Dinner

16 February 2018

9:30 – 11:00 Digital business growth presentation / 1-1 meetings

11:30 – 13:00 ‘How to tell the story of your business’ workshop delivered by Ian Golding

13:00 – 13:30 Lunch

14:00 – 17:00 Digital hub development workshop delivered by Emma Cheshire and featuring digital hub leaders

17:00 – 18:00 Business networking and refreshments

19:00 Programme ends

78 79 The bootcamp was opened by Habib proud of the success achieved by the Lešević, a visiting professor at Cass project participants so far. The way in Business School and Royal College of which they have interacted, established Arts in London, who gave a lecture on co-operation and shared their experi- Digital Cities st entrepreneurship in the 21 century. ences and knowledge is truly inspiring. Distinguished speakers such as Lazar I am especially pleased with the fact Džamić, a representative of the Faculty that they will be able to apply the newly of Media and Communications from acquired knowledge in their every- Bootcamp Belgrade, Yiuwin Tsang, representative day work and thus contribute to the of the UK company Disruptive Thinking, further enhancement of the relations Mokrin, Serbia | 21 – 23 February 2018 and Jovana Tokić, a representative between the United Kingdom and the of Autheos studio from Amsterdam, Western Balkans. These young people shared their knowledge and experience keep changing the world in which we and illustrated different approaches live through their innovativeness and After the official start of Digital Cities project to solving problems in everyday work entrepreneurship and it is a pleasure to in Montenegro and a series of meetings and through specific examples. be the link connecting them.” events held in the UK, representatives from Larisa Halilović, director of British Council in Bosnia and Herzegovina the digital industry had the opportunity to and director of Digital Cities project, take part in an intensive bootcamp at Mokrin said on this occasion: “I am extremely House, the first and most advanced rural hub in the region.

Industry from the region had the chance to explore intensively the most current topics, working together with prominent experts in the international digital scene. Numerous lec- tures and workshops covered popular topics, such as entrepreneurship in 21st century com- panies, digital product management, team cul- ture, strategic marketing and digital business development, development and mapping of digital communities, and blockchain detection. In addition, the participants who had already started the collaboration with the UK partners had the opportunity to prepare for implemen- tation of their joint projects.

80 81 I think the organisation was very good. The topics were interesting and the operational part was quite im- pressive. For the upcoming activities I would like to have the same quality of organisation and content.

Ergest Nako, Protik Innovation Center

Lecturers and Facilitators:

Habib Lešević Jovana Tokić (JC2, Montenegro/ (Autheos, Serbia/Netherlands) United Kingdom/Germany) Kerem Alper Lazar Džamić (Atoyle, Turkey) (Faculty of Media and Communications, Serbia) Nana Radenković (Culture Code, Serbia) Mališa Pušonja (MVP workshop, Serbia) Yiuwin Tsang (Disruptive Thinking, United Kingdom)

82 83 DIGITAL CITIES | Bootcamp

21-23 February 2018 Mokrin House, Mokrin/Kikinda, Serbia

11:30 House C Coffee break

11 :45 House B GROUP A GROUP B House D PROGRAMME Owning a product: intro to Team culture digital product management

Workshop by Workshop by

Jovana Tokić Nana Radenković 21 February (Autheos, NL/Serbia) (Nova Iskra, Serbia)

18:00 Transfer of participants from hotel in Kikinda to Mokrin 13:15 House C Lunch 18:30 Mokrin House Welcome drink 14:30 House B GROUP B GROUP A House D 19:00 Mokrin House Welcome address and program overview (House C) Business development Owning a product: intro to Larisa Halilović digital product management (Director British Council Bosnia and Herzegovina) Workshop by Workshop by Relja Bobić Yiuwin Tsang Jovana Tokić (Culture Code, Serbia) (Disruptive Thinking, United Kingdom) (Autheos, Netherlands/Serbia)

16:00 House C Coffee break 19:15 Mokrin House Keynote lecture (House C) From managing value to creating value - how to be an entrepreneurial organisation in the 21st century 16:15 House B GROUP B GROUP A House D

Habib Lešević Team culture Owning a product: intro to (J2C, Montenegro/United Kingdom/Germany) digital product management

20:15 House C Dinner Workshop by Workshop by

22:00 Transfer of participants from Mokrin to Kikinda Nana Radenković Jovana Tokić (Nova Iskra, Serbia) (Autheos, Netherlands/Serbia)

22 February 17:45 Free time, drinks, networking

09:00 House C Transfer of participants from hotel in Kikinda to Mokrin House 18:30 Tour of the Mokrin House estate

09:30 House C Arrival to Mokrin House and welcome coffee Ivan Brkljač (MH General Manager, Serbia) 10:00 House B GROUP A GROUP B Nikola Cvijan House D (MH Community Manager, Serbia) Owning a product: intro to Business development digital product management

Workshop by Workshop by 19:00 House C Dinner

Jovana Tokić Yiuwin Tsang 21:00 Transfer of participants from Mokrin to hotel in Kikinda (Autheos, Netherlands/Serbia) (Disruptive Thinking, United Kingdom)

84 85 86 87 Digital Cities Final Conference Birmingham, UK | 26 – 27March 2018

After a three-month journey through the UK and the Western Balkans, Digital Cities pilot programme arrived in Birmingham for a final conference, which brought together UK and Western Balkans professionals and policy makers to present the existing collaboration projects and open opportunities for further relationship building.

Some of the speakers and presenters at the Curzon Building of the Birmingham City Uni- versity were Mrs Gaynor Cheshire, Principal of Birmingham Ormiston Academy specialising in Creative, Digital and Performing Arts, Bristol, Open’s Chief Executive Julie Snell and Coven- try University’s Dom Breadmore, the Creative Director of Ludic Rooms.

88 89 Lecturers and Facilitators:

Jo Birch Dr Shaun Hides (Birmingham City University, United Kingdom) (Coventry University, United Kingdom)

Gaynor Chesire Andrew Spicer (Birmingham Ormiston Academy, (University of the West of England, United Kingdom) United Kingdom) Dr Amy Genders Gary Griffiths (University of the West of (Conventry City Councio, United Kingdom) England, United Kingdom) Neil Rami (West Midlands Growth Company, Nick Pinks (Covatic, United Kingdom) United Kingdom) Adrian Green Dom Breadmore (Pressure Point, United Kingdom) (Ludic Rooms, United Kingdom)

Julie Snell John Newbigin (Bristol is Open, United Kingdom) (Creative England, United Kingdom)

Clayton Shaw Martin Bryant (STEAMhouse, United Kingdom) (Technology and Media Consultant, United Kingdom) Mike Phillips (Plymouth University, United Kingdom)

90 91 92 93

DIGITAL CITIES | Final Project Summit 16:00 The role of Universities in growing creative, digital clusters 26 – 27 March 2018 Curzon Building, Panel discussion, moderated by Birmingham City University John Newbigin

Clayton Shaw Dr Shaun Hides (Programme Manager, STEAMhouse, (Academic Dean, Faculty of Arts & Birmingham City University) Humanities, Coventry) PROGRAMME Mike Phillips Nick Pinks (Professor of Interdisciplinary Arts, (University spin out start up, Covatic) University of Plymouth) 26 March 2018

10:00 Registration and Coffee 17:00 Performance Students (Birmingham Ormiston Academy) 10:30 Welcome John Newbigin (Creative England)

Larisa Halilović (British Council) 17:30 Ends

19:15 Lunar Suite, Radisson Blu, 12 Holloway Circus, Birmingham, B1 1BT Transfer of participants from Mokrin to Kikinda 10:45 Place Neil Rami (Chief Executive Officer, West Midlands Growth Company)

27 March 2018

11:15 People Gaynor Cheshire 10:00 Registration and coffee (Principal, Birmingham Ormiston Academy) 10:30 Collaboration and Mobility Projects: Presentations

11:45 Break 11:30 Break 12:00 Technology Panel discussion, Gary Griffiths moderated by Martin Bryant (Lead ICT Strategy Delivery Manager, 11:45 Collaboration and Mobility Projects: Coventry City Council) Presentations

Julie Snell (Chief Executive, Bristol is Open) 12:30 Lunch Dom Breadmore (Creative Director, Ludic Rooms) 13:30 Mapping Bristols film and TV creative cluster and the role of freelancers 13:00 Lunch

14:00 Business and Hub Workshop Policy Workshop Professor Andrew Spicer & Dr Amy Genders

Facilitated by Facilitated workshop 14:00 Adrian Green John Newbegin Creative England: Culture Code: (Pressurepoint) (Creative England) Presentation Presentation

15:30 Visit The Custard Factory www.custardfactory.co.uk

15:45 Break 17:00 Ends

94 95

GRANTS MOBILITY & MOBILITY & COLLABORATION COLLABORATION

96 97 Three special calls for grant applications for selected participants in the project Digital Cities programme were announced in January - for mobility and exchange, as well as collaboration projects.

WB. Mobility grants should support Western Balkans applicants were ap- professional development and can plying on behalf of a hub or a compa- focus on shadowing, staff exchange ny selected for participation on the and sharing learning for professional project Digital Cities under category development reasons. “full beneficiary”. This call was open to those 14 participating companies The proposed traveller or their and hubs from across the WB. The proposed host were eligible to apply. call was also open to companies and Digital Industry Professionals and Lot 1: UK - Western Balkans Even though this programme was hubs in the UK wishing to establish SMEs residing in the UK and the International Mobility focused on individuals, we wanted collaboration and exchange with Western Balkans (WB) were eligible to to ensure that participants have a one of the 14 HUBs or companies apply. The individuals and SMEs that The programme provided grants for positive experience of the exchange from WB. were applying were expected to be UK Digital Professionals to apply for and the manner of hosting by the active in one of three key areas: Dig- travel to WB countries, or WB digital host SME or organisations in the host The joint collaboration will take place italising Cities, Innovation in Creative professionals to travel to the UK for country will contribute to this. The through intensive and focused activ- Industries and Digital Education, and up to ten days in the period 1 Febru- successful applicants were expected ity and address one of the following to work either in tech start-ups, digi- ary – 15 March 2018. to present the results and impact of objectives: research and development tal and creative hubs or digital micro, the mobility scheme at the final proj- (R&D) collaboration, idea/project small and medium-sized enterprises ect conference in the UK in March development, prototype development, (SMEs). 2018 and draft a short report. product development, product testing, Lot 2: International Mobility market testing, collaborating to As many as ten mobility visits As part of selection process in WB in within the Western Balkans commercialise IP or other. were realised, chosen among the period December 2017 – January 16 applications. Projects could be based around a 2018, 129 companies and hubs ex- The programme provided grants for wide range of the digital and creative pressed interest in participation and WB digital professionals to apply for industries sub- sectors, but they took part in the needs analysis. Twen- participation in the mobility scheme have to be categorised as one of the ty-one companies and hubs have been in WB countries for up to ten days, Lot 3: WB and UK following: digitalising cities, innova- selected to participate under the cate- in the period 1 February – 15 March Collaboration Projects tion in creative industries and digital gories of mobility, and full beneficiary. 2018. education. Hence this call was open to those 21 For the Western Balkans, applicants This programme provided grants to participating companies and hubs from were expected to be applying on be- partnering applications including at Projects had to be completed in the across the WB, as well as companies half of a hub or a company selected least one UK and 1 WB digital hub period between 1 February 15 and hubs in the UK wishing to establish for participation in the project Digital or business to carry out a significant – March 2018, with results presented collaboration and exchange with them. Cities under the category “full benefi- collaboration project in one of the at the end of March 2018. The open ciary” or “mobility”. following areas: Digitalising Cities, call deadline was 5 February 2018. This call included funding for inter- Innovation in Creative Industries and national mobility and collaboration The aims of the mobility grants are to Digital Education. grants, and was divided into three encourage learning and skills ex- separate lots. change between SMEs in the UK and As many as seven projects were funded out of ten applications. 98 99 DIGITAL CITIES MOBILTY GRANTS

Name of City/Country Name of the partner City/Country organisation / Company 3 Inovatika doo Radovis, Nesta, London Tech London, UK 1 Serbia Film Belgrade, Serbia Sohonet, London, UK Macedonia City Connect Commission Creative England Next Generation Skills 4 Deli-Space for Niš, Serbia Red Brick House Bristol, Academy, creative activity Bristol Manchester, UK Escape Studios, Accelerate places Manchester Vertex Conference, 5 Adeva IT DOO Skopje, Accelerator London, London, UK Creative Skill Set, Macedonia Start-up boot camp, Double Negative, Tech Hub, Framestore, Tech City Connect, Foundry, Hatch enterprise The Tech Partnership 6 STIKK Kosovo Prishtina, Kosovo Tech City UK London, UK ICT Association

2 SHARE Novi Sad, Serbia Centre for Creativity London, 7 GotSolution Banja Luka, Emile Education, Bristol, Foundation Regulation, Glasgow, d.o.o. Bosnia and Miappi Manchester, Edinburgh, Herzegovina Preston, UK Enterprise and UK 8 Digitalizuj.me Podgorica, Mon- London, UK Technology, Additive tenegro Institute for future Cities, 9 Networks INT Sarajevo, Bosnia Studio Sky Labs, Manchester, and Herzegovina UK Centre for Research Telefonica Start-up into Information, accelerator

Surveillance and Privacy CRISP, 10 SPARK busines Mostar, Bosnia Dot Forge Accelera- Newcastle, Urban Big Data Centre, park ltd and Herzegovina tor & Tus co-working Manchester, space Newcastle, UK Open Rights Group Accelerate place Manchester

100 101 COLLABORATION GRANTS

Name of City/ Name of the City/ Name of organi- Country partner Country the project sation / Company

1 SEE ICT/ Belgrade/ Bristol VR Lab Bristol, HyperReality Startit Novi Sad, UK Hackathon Serbia

2 Deli – Space Nis, Serbia Redbrick House, Bristol, Digital for creative Bristol UK Co-working activity Cities

3 SPARK Mostar, Acorn Aspira- London, ‘Play, learn and business Bosnia and tions, UK earn’ – Startup park ltd Herzegovina game for early Supreme Facto- stage startups ry ltd

4 Business Bar, International London, SMART Start-up Montenegro Communities UK Incubator Centre Bar- Organisation BSC Bar (ICO)

5 InPleer HUB Skopje, Marathon Artists London, Music Content DOOEL Macedonia Labs UK Monetisation

6 Networks Sarajevo, Skylab Manches- Digital Build Up INT Bosnia and ter, UK Herzegovina

7 Cacttus Prishtina, Shoothil - Lon- Shoot- Digitalizing Sh.A Kosovo don, Municipal- hill-Lon- Citizens ity of Prishtina, don, UK/ Payment Municipality of Prishtina, Services Prizren Kosovo / Prizren, Kosovo

102 103

PROJECTS REALISED REALISED COLLABORATION COLLABORATION

104 105 PROJECT #1 Digitalising Citizen Payment Services

Realised by: Cacttus Sh.A (Prishtina, Kosovo) Dates/Locations: 12 February – 23 March 2018 | Municipality of Prishtina, Municipality of Prizren Participants: UK Partner - Shoothil, London, other partners - Municipality of Prishtina, Municipality of Prizren

Cacttus, Prishtina and Shoothill, London administrations of the municipalities of are joining forces to find the best solution Prishtina and Prizren in Kosovo. This has to help The city administrations of Prishtina been achieved through the introduction and Prizren provide digital services to their of an application extension to the current citizens. With local insight into needs and system in place, which makes possible the challenges of the Western Balkans context consolidation of said payments from two and practical experience and know-how different sources (Central Bank of Kosovo from the UK, this collaboration helps devel- system, and the system of the respective opment and knowledge sharing in the field municipality). This ultimately leads to of digitising cities. system alerts and warnings if payments do not match. “Digitalising Citizens Payment Service” is a collaborative project aimed at improving the payment services carried out at the 106 107 PROJECT #2 Digital Build Up

Realised by: Networks INT (Sarajevo, Bosnia and Herzegovina) Dates/Locations: 25 February – 25 March 2018 | Networks, Sarajevo Participants: Networks, Skylab, Bizbook, Goody, BamCard, Logosoft, AntColony, FotoArt, #VidiOvo, EYOF, City Administration Sarajevo

Digital Build Up was envisioned and de- Results of the project are: livered as a transfer of digital strategy know-how from UK experts to different • New market opportunities stakeholders in Bosnia and Herzegovina for UK businesses (through meetings interested in digitalisation of services, with corporations and initiatives from digital strategies, and transformation of Bosnia and Herzegovina such as EYOF, businesses. The UK experts tapped into BamCard, VRET Solutions start-up, and the Western Balkans market and built Goody start-up) the first meaningful steps for further projects and collaboration. • Creation of new space for new collaboration and knowledge The initial idea was to have five activi- transfer ties, which were managed, in communi- cation with project partners to extend • Skylab as a world class agency, and to a total of 16 activities. Activities as an ambassador of the UK’s excel- included meet-up, workshops specially lence in the digital transformation of tailored for different groups and a pan- assisted corporations, local govern- el. A total of five cities were involved in ment and start-ups to asses current the project, including people from hubs digital strategies and in some cases that are part of the Digital Cities project. monetise their activity

108 109 PROJECT #3 PROJECT #4 Coworking Cities HyperReality

Realised by: Deli – Space for creative activity (Niš, Serbia) Dates/Locations: 15 February – 15 March 2018 | Deli Space, Niš Hackathon Participants: UK partner Redbrick House, Bristol Realised by: SEE ICT/Startit (Belgrade/Novi Sad, Serbia) Dates/Locations: 1 February – 31 March 2018 | Startit Space, Belgrade Participants: UK partner Bristol VR Lab

SEE ICT Belgrade partnered with Bristol • Architectural overview through the VR Lab on setting up and hosting the first epoches hyper-reality hackathon in the Western Balkans 23 – 25 March 2018. The hack- • A story about key elements of the earth athon will attract digital audiences and practitioners in Serbia to engage first hand • Alice in the Wonderland experience, with digital innovation. This collaboration playing with proportions helps share Bristol VR Lab’s excellence and know-how, opens up opportunities for • Horror application combining Slovenian internationalising their offer while helping mythology and reality the Serbian team develop practical skills in using the newest virtual reality tools On Sunday evening, all eight teams technology in their standard offer. presented showcases that created hy- per-reality in the form of an experience Hackathon in numbers: 32 participants / 6 of an altered reality (bringing the rubber mentors / 3 jury members / 80 attendees hand illusion to the next level), a narrative at Final presentations / 85% of participants (game/movie/presentation) or an experi- created their first VR experiences ment which includes body and mind (the new way of human-computer communi- Eight teams and 32 participants from the cation). The jury panel consisting of Milan UK and Serbia were chosen to participate Lučić, Arts in the hackathon and had 48 hours, tech- Director at British Council Serbia, Ninoslav nical equipment and support from men- Adžibaba, CEO of VR Labs and Ben Trem- tors in the creation of their own, unique Deli coworking space from Niš is collab- Serbia through the establishment of the whella, Founder of Bristol VR Lab chose hyper-reality experiences. the top three projects, which received a orated with Redbrick House Bristol and Serbian Association of Coworking Space. Accelerator Space Manchester to conduct On the other hand, it provided the oppor- total award fund of 3,500 GBP. These are short description of the a comparative research on the current tunity to explore the potentials and capac- projects created: This event was the first large VR event in state of play in coworking providers and ities of similar spaces in the UK as well as Serbia and has connected participants users across Serbia and England. Findings Serbia, as well as the possibility building • Psychological exercise about the from various areas of expertise and is will look at the trends, needs, common- networks with them. We organised a purpose of life the first step towards building a local VR alities and differences and opportunities conference on coworking cities in the Deli community and increasing the number of for further collaboration in the area of - space for creative activity in Niš, Serbia, • Children’s fairytale and game strengthen- VR participants. After the additional tuning, coworking. where we gathered 30 representatives ing entrepreneurship and motivation all experiences are featured in a year-long from Serbian coworking locations, more showcase in Startit Center Belgrade, a The project “Coworking Cities” imagined than 10 representatives from Western • Horror experience based on scientific leading national tech hub with more than responded to two major needs for the Balkans coworking spaces, participants miligram experiment 13,000 visitors annually. The goal of the development of digital communities. from GIZ, British Council, Local Govern- showcase is to further raise the popularity First, there ws an enabling of networking ment and CSO. • Application fighting fears of insects of VR among Serbian professionals and to between almost all coworking spaces in promote the potentials of this industry. 110 111 112 113 PROJECT #5 PROJECT #6 Smart Incubator Play, learn and earn

Realised by: Business Start-up Centre (Bar, Montenegro) – Startup game for Dates/Locations: 1 March 2018 – 31 May 2018 Participants: UK partner International Communities Organisation (ICO) in London early stage startups

Realised by: SPARK business park / Association Hello World Mostar Business Start-up Centre Bar and and test the portal content together – as SPARK School (Mostar, Bosnia and Herzegovina) International Communities Organisa- and work through different business Dates/Locations: 26 February – 15 March 2018 tion London are working together to models to ensure self-sustainabili- Participants: UK partners Supreme Factory and Acorn Aspirations set up a virtual incubator with au- ty beyond the initial collaboration dio-visual training modules. UK and phase. Montenegro partners will develop Spark hub from Mostar is sharing start-ups, trading using crypto-cur- know-how and practical skills with rencies and simulates real-life start-up Supreme Factory and Acorn Aspira- acceleration. The game prototype is tions from London to develop and developed in Bosnia and Herzegovina test an innovative Ed-Tech product: and tested in the UK and Bosnia and Learn, Play and Earn app. The game Herzegovina through this collabora- takes the user through concepts and tion. principles of setting up and growing

114 115 PROJECT #7 Music Content Monetisation

Realised by: InPlayer Hub DOOE (Skopje, Macedonia) Dates/Locations: 15 February – 25 March 2018 Participants: UK partner Marathon Artists Labs

InPlayer Hub DOOEL Skopje is working tent, follow the audience behavior and sell with Marathon Artists Labs from London to high-fidelity music. To satisfy those needs develop and test a solution for monetising the music start-ups and artists need to give music industry online and creating a new the audience access to their music and con- revenue stream. Marathon Artists Lab oper- tent, while also collecting data and following ates through their accelerator and a network the changes in the audience behavior in or- operating in a non-digital manner, while der to adapt to them. And they need a tool InPlayer Hub has an innovative digital product to sell the lossless quality music online. that meets the needs of the market, which will be tested through this collaboration. The solution has three main functionalities: The DataWall, which enables registration When original music is compressed, many and login to the free music and blog posts; detailed sounds are lost in the process of Paywall, which enables payments for loss- compressing, making the file smaller and less music; and Vouchers, which enables portable. Lossless music or high-fidelity creation and management of promotional music has a fully detailed and richer sound; campaigns. On top of that, in the backend it sounds amazing when compared to the control panel the music start-ups and artists dominant MP3 format. have overview and management of audi- ence and payments. The solution provides The two companies co-developed a solution clear, useful and precise analytics of users, that helps music start-ups and artists to payments, and revenue over time. allow access to their free music and con-

116 117 118 119 WESTERN BALKANS WESTERN BALKANS DIGITAL CITIES MAP DIGITAL

120 121 The Western Balkans Digital Cities map was created as a round-up of the Digital Cities project. It aims to visualise the links between creative hubs and local governments from the Western Balkans (WB) and the UK, and to create an online interactive tool for the discovery of potential areas of co-operation, new business opportunities or economic and professional development.

The Western Balkans Digital Cities Map visualises the con- nections created between 55 hubs, organisations, start- ups and companies from 27 cities across the Western Bal- kans. All of the information presented as part of the map was gathered through the open call application process, which was specially designed in order to collect relevant information about companies and digital organisations in the Western Balkans, as a way to better understand their capacities, programmes, products, services and roles they all play in their respective local or regional contexts.

The map is created on the Graph Commons open-source tool, which enables us to create multiple “nodes” and thematic areas or hashtags, which can later be used for advanced search among the players of the WB digital eco- system. By clicking on any of the nodes on the map, you will discover all of its relationship to other organisations, fields of activity or territories covered by the map. The map can also be explored the other way around, by follow- ing keywords and hashtags that will expose all of the links between the project beneficiaries, and their respective cities and countries, in relation to a topic of choice.

The map can be browsed, used and reflected upon anytime at this link:

tinyurl.com/WBDCM

122 123 124 125 BRITISH COUNCIL

British Council is the UK’s international organisation for cultural relations and educational opportunities.

We create friendly knowledge and understanding between the people of the UK and other countries. We have more than 75 years of experience in the Western Balkans and six offices across the region. We work with local, UK and international partners.

In the Western Balkans, we: • Design and implement programmes • Deliver donor funded contracts • Offer advice and consultancy to governments • Deliver training programmes • Administer international exams • Run English testing for organisations and institutions • Advise UK companies on market opportunities • Provide information about the UK

WHY IT MATTERS

The British Council is a registered UK charity and a not-for-profit organisation. We are partly funded by the UK’s Foreign Office and partly independently funded through exams, teaching and delivering contracts for international donors. Ensuring a secure and prosperous future for the people and governments of the Western Balkans is important for European stability.

The UK strongly supports a reform agenda that will increase stability and prosperity in this region. Whilst trust in the UK remains low in some places, UK education and culture especially music, film, TV, comedy and visual arts are widely respected.

To help insure a secure and prosperous future for the people of the Western Balkans, we work with governments, international organisations, businesses and other partners on institutional reform and capacity building. We enable professionals and young people to gain international skills and qualifications that will help them prosper and build a better future.

We work in visual arts, film and music to build trust and understanding between people in the UK and the Western Balkans. www.britishcouncil.org 126 127 CULTURE CODE

Culture Code/Nova Iskra is a creative hub and coworking space focused on the fields of design, new technologies, social theory and practice. The main topics that Nova Iskra explores through its programmes and activities are connected with the concept of future – Future Learning, Future Living and Future Working. Nova Iskra aims to have an important role in the process of creating public policies, on local, national, regional and European levels, in relation to the topics such as development of the creative industries, new professions and the future of work, non-formal education, digital humanities and other related fields. Throughout this process, Nova Iskra collaborates with local and international companies, civil society organisations and other groups or individuals interested in these subjects or already active in these fields.

www.novaiskra.com 128 129 CREATIVE ENGLAND

Creative England is a national organisation dedicated to growing creative talent and businesses, with a focus on those based outside London. We invest in and support creative ideas, talent and business- es in film, TV, games and digital media. We connect people to the money, markets and networks that will help them to grow and thrive.

We work with a range of partners to deliver our programmes, including local and city authorities; public organisations such as the British Council; and major brands such as Microsoft, Sky Arts and Goldfinch Entertainment.

Examples of the programmes we currently deliver include ProConnect, providing support to film and TV entrepreneurs in Greater Manchester and Hertfordshire; Gameslab, a funding and development programme supporting Leeds-based games studios to create new intellectual property; and EPIC, a partnership with Plymouth University supporting creative and digital SMEs to find innovative solutions to improve health and social care in Cornwall and the Isles of Sicilly. Creative England also manages an investment fund, providing loans and equity investment to help creative and digital businesses to grow and scale. www.creativeengland.co.uk 130 131 ISBN 978-0-86355-895-5