DOCSLIB.ORG

Download Relsocial En 11.Pdf

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Download Relsocial En 11.Pdf a better energy, a better future, a better world index 4 opening message 6 organisational structure 8 company highlights 2011 12 performance indicators 14 priorities for 2012-2013 16 people management at edp – human resource policies 17 human rights management 19 diversity and equal opportunities 21 management of work and labour relations 21 retirement 21 labour relations 23 employment and mobility 23 description 23 diversity 23 Internships 24 welcome and induction 26 training, development and performance evaluation 26 value and develop 28 EDP university 29 leader training and awareness 29 generating opportunities 30 evaluation of potential and performance 30 succession management 31 remuneration and benefits 31 remuneration 32 benefits 34 accident prevention and occupational health and safety 34 edp’s responsibilities 37 employees’ health and wellbeing 37 health care 37 occupational health 38 work-life balance 40 employee satisfaction 41 voluntary contributions to the community 44 GRI table 46 responsibility for reporting of social performance 46 report contents 46 corporate consolidation criteria 46 glossary opening message In a year of countless challenges, EDP has once again earned its place as a leading company that is oriented towards results and efficiency, as well as sustainability and social responsibility. And because our social responsibility begins at home and extends to the communities to which we belong, EDP believes in its people as a major competitive advantage in its role as an international organisation. We know that strengthening the emotional bond between people and the company generates success and we want to have happy, motivated, productive people. We chart our course in the knowledge that they are our differentiating factor. We advocate hands-on human resource management that involves valuing and developing skills and recognising merit and, counts on everyone’s alignment and commitment. Because we believe that each employee’s family and personal life should be stimulated and acknowledged as an integral part of the Group’s dimension, Being EDP is also being able to balance a career with the individual and family interests that the company prizes. After certification as family-friendly companies of the Group companies in Spain (HC, Naturgas and Renováveis) by Fundación Másfamilia, we are working for Portugal to follow this example in 2012. 4 We are known for our unparalleled ethical conduct and best practices. We believe in diversity, we guarantee the integrity of our actions and we are true to our values, principles and commitments. This is the EDP attitude, which is clearly visible in the enthusiastic work done by a strong, committed team focusing on the company’s goals and results. This feeling of belonging, which is shared by all employees in all EDP countries (as demonstrated by the excellent results of the 2011 Climate Survey), unifies strategy and fosters success. The response to the challenges facing us has been unmistakable. We are a role model in the markets in which we operate. This document, which we plan to constantly enrich, describes people management at EDP, a reality that means we are held in high regard for our attitude and social dimension, as demonstrated by our classification in the Dow Jones. By publishing this social report, EDP is once again taking its place as a successful organisation that reflects the way in which we handle the daily management of our greatest asset: our people. António Pita de Abreu 5 organisational structure EDP, S.A. ELECTRICITY RENEWABLES GAS BRAZIL OTHER SHAREHOLDINGS (Excluding EDP Renováveis) PORTUGAL SPAIN PORTUGAL SPAIN ELECTRICITY EDP Soluções 100% 3,5% REN Comerciais SOURCING 15,5% Hidroeléctrica del 100% 62% EDP Renováveis(6) ORDINARY Cantábrico(6) 100% EDP Valor 9% Elcogás(1) REGIME (1) 51% EDP Brasil GENERATION EUROPE 100% EDP Gás SGPS 100% HC Gás GENERATION 26% EDP Renewables Naturgas 100% SãVida 100% EDP Ásia 100% EDP Produção Elerebro 100% (8) 74% Europe 95% Energia Grupo(1) 100% Energest PORTUGAL TRANSPORT CTCC Rede 100% SCS 21% CEM 100% Tergen 100% 56% Soto 5 100% NE Transporte Lajeado 100% EDP Renewables CTCC Portugal 100% O&M Serviços 75% SPAIN 62% Investco EDP Imobiliária Grupo 4 100% NE Distribución 100% EDP Finance BV 100% DISTRIBUTION e Participações 11% Tejo Energia 100% Genesa 60% Enerpeixe 20% Setgás EDP Serviner (7) Couto 100% 2% BCP SPECIAL 10% EDA 100% Agrupación Eólica 49% REGIME Portgás 40% Tolosa Gasa Magalhães 72% GENERATION Distribuição 50% Geoterceira 100% Neo Catalunya 50% Porto NE Distrib. 100% EDP Estudos 100% do Pecém HC Múrcia e Consultoria 82% Soporgen 100% Ipueiras 40% Portsines Cogeneración 100% Neo Aragón 100% Energia SA 100% Labelec 65% Energin DISTRIBUTION 5% Taguspark Millenium 100% 50% CEASA SUPPLY FRANCE 100% Pebble Hydro Intever 100% 100% Bandeirante EDP Gás Serv. NE 100% EDP Inovação EDP Renewables 100% 100% 100% Universal Comercialización Sierra de France 100% Escelsa 88% BELGIUM NE Comercializ. la Tercia 100% EDP Gás GPL 50% de último 50% EDP Produção recurso(5) SUPPLY 52% CEO Bioeléctrica(2) Sinova 84% 70% GreenWind POLAND EDP-Ventures 100% EDP Gás.com 100% Enertrade 100% EDP Renewables 100% Windplus Polska 42% Bioastur 50% ROMANIA DISTRIBUTION EDP Renewables 85% Romania 100% Energia RE HC 100% EDP Distribuição 100% 85% Cernavoda Distribución 100% EDP Internacional 85% Pestera 60% EME2-ACE UNITED Note: Organisational chart not comprehensive and % KINGDOM EDP Servicios 100% of participation according to % of consolidation. Financieros Some of the percentages shown relate 55% INOVGRID-ACE EDP Renewables 100% to indirect shareholdings. UK HC Soluciones (1) SUPPLY 100% Companies owned by Hidroeléctrica del Cantábrico 67% Moray Offshore (1) Comerciales (2) Company owned 40% by EDP, SA; 5% by EDP Produção and 5% by EDP Imobiliária e Participações ITALY 100% EDP Serviço HC Energía 100% (3) Companies owned, directly or indirectly, Universal 100% HC Servicios(1) EDP Renewables by Naturgas Energía Group 100% (4) NORTH Itália Company owned 45% by EDP Brasil AMERICA (5) 100% EDP Comercial HC CUR(5) 50% Companies owned 50% by HC Energía and 50% 100% NE Servicios(3) by Naturgas Energía Group EDP Renewables (6) Companies that are part of the assets 100% North America of EDP - Energias de Portugal - Sociedade Anónima, CIDE HC Energía 50% Sucursal en España ENERGY NGE Servicios 100% (7) SERVICES Comunes(3) Group EDP Pensions Fund owns a 0.9817% participation EPD Renewables (8) 100% Company owned 65% by HC Energía Gas and 30% Canadá by Millenium 100% SOUTH EDP Serviços AMERICA 100% EDP Projectos 55% EDP Renováveis 100% Home Energy Brasil(4) 6 EDP, S.A. ELECTRICITY RENEWABLES GAS BRAZIL OTHER SHAREHOLDINGS (Excluding EDP Renováveis) PORTUGAL SPAIN PORTUGAL SPAIN ELECTRICITY EDP Soluções 100% 3,5% REN Comerciais SOURCING 15,5% Hidroeléctrica del 100% 62% EDP Renováveis(6) ORDINARY Cantábrico(6) 100% EDP Valor 9% Elcogás(1) REGIME (1) 51% EDP Brasil GENERATION EUROPE 100% EDP Gás SGPS 100% HC Gás GENERATION 26% EDP Renewables Naturgas 100% SãVida 100% EDP Ásia 100% EDP Produção Elerebro 100% (8) 74% Europe 95% Energia Grupo(1) 100% Energest PORTUGAL TRANSPORT CTCC Rede 100% SCS 21% CEM 100% Tergen 100% 56% Soto 5 100% NE Transporte Lajeado 100% EDP Renewables CTCC Portugal 100% O&M Serviços 75% SPAIN 62% Investco EDP Imobiliária Grupo 4 100% NE Distribución 100% EDP Finance BV 100% DISTRIBUTION e Participações 11% Tejo Energia 100% Genesa 60% Enerpeixe 20% Setgás EDP Serviner (7) Couto 100% 2% BCP SPECIAL 10% EDA 100% Agrupación Eólica 49% REGIME Portgás 40% Tolosa Gasa Magalhães 72% GENERATION Distribuição 50% Geoterceira 100% Neo Catalunya 50% Porto NE Distrib. 100% EDP Estudos 100% do Pecém HC Múrcia e Consultoria 82% Soporgen 100% Ipueiras 40% Portsines Cogeneración 100% Neo Aragón 100% Energia SA 100% Labelec 65% Energin DISTRIBUTION 5% Taguspark Millenium 100% 50% CEASA SUPPLY FRANCE 100% Pebble Hydro Intever 100% 100% Bandeirante EDP Gás Serv. NE 100% EDP Inovação EDP Renewables 100% 100% 100% Universal Comercialización Sierra de France 100% Escelsa 88% BELGIUM NE Comercializ. la Tercia 100% EDP Gás GPL 50% de último 50% EDP Produção recurso(5) SUPPLY 52% CEO Bioeléctrica(2) Sinova 84% 70% GreenWind POLAND EDP-Ventures 100% EDP Gás.com 100% Enertrade 100% EDP Renewables 100% Windplus Polska 42% Bioastur 50% ROMANIA DISTRIBUTION EDP Renewables 85% Romania 100% Energia RE HC 100% EDP Distribuição 100% 85% Cernavoda Distribución 100% EDP Internacional 85% Pestera 60% EME2-ACE UNITED Note: Organisational chart not comprehensive and % KINGDOM EDP Servicios 100% of participation according to % of consolidation. Financieros Some of the percentages shown relate 55% INOVGRID-ACE EDP Renewables 100% to indirect shareholdings. UK HC Soluciones (1) SUPPLY 100% Companies owned by Hidroeléctrica del Cantábrico 67% Moray Offshore (1) Comerciales (2) Company owned 40% by EDP, SA; 5% by EDP Produção and 5% by EDP Imobiliária e Participações ITALY 100% EDP Serviço HC Energía 100% (3) Companies owned, directly or indirectly, Universal 100% HC Servicios(1) EDP Renewables by Naturgas Energía Group 100% (4) NORTH Itália Company owned 45% by EDP Brasil AMERICA (5) 100% EDP Comercial HC CUR(5) 50% Companies owned 50% by HC Energía and 50% 100% NE Servicios(3) by Naturgas Energía Group EDP Renewables (6) Companies that are part of the assets 100% North America of EDP - Energias de Portugal - Sociedade Anónima, CIDE HC Energía 50% Sucursal en España ENERGY NGE Servicios 100% (7) SERVICES Comunes(3) Group EDP Pensions Fund owns a 0.9817% participation
Load more

Recommended publications
  • R&C Dezembro 2008 Grupo EDP Renov\341Veis ENG.Xls
    EDP Renováveis, S.A. aa 31 December 2008 EDP Renováveis, S.A. aa aa Notes 2008 2007 a a Revenue 5 532,429 14,363 Cost of consumed electricity 5 -993 -158 aaaaa aa 5 -11,251 -501 520,185 13,704 a a 6 89,524 1,749 a 7 -106,947 -2,927 Personnel costs 8 -37,011 -999 Employee benefits expenses 8 -1,090 -23 a 9 -26,784 -792 -82,308 -2,992 437,877 10,712 Provisions 806 - aaaa 10 -207,764 -6,885 aa 10 696 468 231,615 4,295 aa aaa 11 2,363 888 aa 12 270,901 955 aa 12 -348,120 -4,924 aaa 4,438 203 a 161,197 1,417 a 13 -48,979 -47 aa 112,218 1,370 Profit for the period 112,218 1,370 a Equity holders of EDP Renováveis 27 104,364 1,093 Minority interest 29 7,854 277 Profit for the period 112,218 1,370 aaaa 27 0.16 0.61 aaaaaaa 2 EDP Renováveis, S.A. aaaaaa Notes 2008 2007 a a Assets aa 14 7,052,783 4,926,300 aa 15 22,408 22,958 Goodwill 16 1,372,388 1,201,170 aa 18 40,782 32,360 aaa 19 12,501 7,951 aa 20 21,834 16,719 aa 23 141,540 100,462 a 8,664,236 6,307,920 Inventories 21 12,377 39,024 aa 22 82,598 60,885 aa 23 195,813 99,251 aa 24 175,093 96,835 aaaaaa 25 35,774 44,839 aaaa 26 229,680 388,492 a 42 985 2,641 a 732,320 731,967 a 9,396,556 7,039,887 Equity aaa 27 4,361,541 18,873 a 27 552,035 1,882,338 aaa 28 89,419 129,844 aaaa 104,364 1,093 aaaa 5,107,359 2,032,148 Minority interest 29 82,751 213,573 a 5,190,110 2,245,721 a aa 30 1,376,108 2,364,629 Employee benefits 31 1,162 1,211 Provisions 32 49,698 22,597 aa 20 303,331 293,394 aaaa 33 1,695,387 1,183,053 aa 3,425,686 3,864,884 aa 30 86,165 517,444 aaaa 33 648,334 398,193 aaa 34 46,261 13,645 aa 780,760 929,282 aa 4,206,446 4,794,166 aaa 9,396,556 7,039,887 aaaaaaa 3 EDP Renováveis, S.A.
    [Show full text]
  • Curricular Information OFFICIAL AUDITOR (Representatives of the Audit Company Pricewaterhousecoopers & Associados, SROC
    Curricular Information OFFICIAL AUDITOR (Representatives of the Audit Company PricewaterhouseCoopers & Associados, SROC, L.da and Alternate Member) António Alberto Henriques Assis Nationality Portuguese Position Partner in the Assurance and Business Advisory (Assurance) Line of Service. Currently leader of the Advisory Line of Service For several years he was - Member of the “Territory Leadership Team” Territory Human Resources Partner Responsible for the Cape Verde office Academic and Degree in Business Management, Lisbon School of Economics (ISE) professional Degree in Accounting and Management, Lisbon Accounting and Management qualifications Institute (ISCAL) Registered Statutory Auditor (ROC) Registered Public Accountant Attendance of several internal and external training courses in Portugal and abroad on management, auditing, accounting, information systems, taxation and soft skills Professional Broad auditing experience in local and international commercial, industrial, banking, and business insurance and service companies and non-profit organizations in addition to a relevant tax experience experience Selected major client responsibilities: In Portugal • Industrial, commercial and service companies ° Portucel Group (pulp and paper production) ° Amorim Group ° Sonae Group ° Shell Portuguesa ° Siderurgia Nacional (national steal manufacturer) ° Cap Gemini Ernst & Young ° Portugália ° Euromarché (Portugal) ° Avis (Portugal) ° Brisa ° Cruz Vermelha Portuguesa ° Sapec Group ° Prosegur (Portugal) ° Goodyear ° Hospital da Cruz Vermelha
    [Show full text]
  • Edp — Energias De Portugal, Sa
    SUPPLEMENT DATED 16 MARCH 2016 TO THE BASE PROSPECTUS DATED 2 SEPTEMBER 2015 EDP — ENERGIAS DE PORTUGAL, S.A. (incorporated with limited liability in the Portuguese Republic) EDP FINANCE B.V. (incorporated with limited liability in The Netherlands and having its statutory seat in Amsterdam) €13,500,000,000 Programme for the Issuance of Debt Instruments This Supplement (the "Supplement") is supplemental to, forms part of and must be read and construed in conjunction with, the base prospectus dated 2 September 2015 (the "Base Prospectus") prepared by EDP — Energias de Portugal, S.A. ("EDP") and EDP Finance B.V. ("EDP B.V.") (together, the "Issuers") in connection with their Programme for the Issuance of Debt Instruments (the "Programme") for the issuance of up to €13,500,000,000 in aggregate principal amount of instruments (the "Instruments"). Terms given a defined meaning in the Base Prospectus shall, unless the context otherwise requires, have the same meaning when used in this Supplement. This Supplement has been approved by the Central Bank of Ireland (the "CBI"), as competent authority under Directive 2003/71/EC (the "Prospectus Directive"). The CBI only approves this supplement as meeting the requirements imposed under Irish and EU law pursuant to the Prospectus Directive. The purpose of this Supplement is to (i) in respect of EDP, incorporate by reference in the Base Prospectus the audited consolidated annual financial statements of EDP for the financial year ended 31 December 2015 and the auditors' report thereon, which appear on pages 245 - 415 of EDP's annual report for the financial year ended 31 December 2015; (ii) in respect of EDP B.V., incorporate by reference in the Base Prospectus the audited annual financial statements of EDP B.V.
    [Show full text]
  • EDP Green Bond the Framework Applies to Issuances by EDP – Energias De Portugal S.A
    Second-Party Opinion EDP Green Bond The Framework applies to issuances by EDP – Energias de Portugal S.A. and EDP Finance BV. Evaluation Summary Sustainalytics is of the opinion that the EDP Green Bond Framework is credible and impactful, and aligns with the four core components of the Green Bond Principles 2018. This assessment is based on the following: The eligible category for the use of proceeds, renewable energy, is aligned with those recognized by the Green Bond Evaluation date September 26, 2018 Principles. Sustainalytics considers that wind and solar energy generation projects will lead to positive environmental impacts and Issuer Lisbon, Portugal advance UN Sustainable Development Goal 7. Location Amsterdam, Netherlands An Eligible Green Project Portfolio will be established, consisting of assets that meet the eligibility criteria of the Framework. EDP’s Finance and Sustainability Report Sections teams, in consultation with representatives from its subsidiary, EDP Renováveis, will be responsible for the selection and review of these Introduction .................................................. 2 projects. This is in line with market practice. Sustainalytics’ Opinion ................................ 3 EDP’s Finance and Sustainability Appendices .................................................. 7 teams will strive to add new and existing projects to its Eligible Green Project Portfolio to match or exceed the amount of Green Bond(s) outstanding. Pending allocation to the Portfolio, the balance of net proceeds may be held or invested by EDP in its treasury liquidity For inquires, contact the Sustainable portfolio. This is in line with market practice. Finance Solutions project team: Marion Oliver (Toronto) EDP will report annually, until full allocation, on the Project Manager allocation and impact of the proceeds.
    [Show full text]
  • Taxation As a Driver for Portuguese FDI in Netherlands: Myth Or Reality?
    TAXATION AS A DRIVER FOR PORTUGUESE FOREIGN DIRECT INVESTMENT IN NETHERLANDS: MYTH OR REALITY? Ana Catarina Gonçalves Pereira Dissertation submitted as a partial requirement to obtain the degree of Master in Management. Supervisor: Patrícia Maria Canha Gomes de Matos, Partner Tax-Transfer Pricing at Deloitte Portugal September 2017 Abbreviations APAs – Advanced Pricing Agreements ATRs – Advance Tax Rulings BEPS – Base Erosion Profit Shifting CIT – Corporate Income Tax DB – Dividend Withholding Tax Law of 1965 EC – European Commission ETR – Effective Tax Rate EU – European Union FDI – Foreign Direct Investment IB – Individual Income Tax Law of 2001 IBFD – International Bureau of Fiscal Documentation LGT – Lei Geral Tributária MNCs – Multinational Companies NACE – Statistical classification of economic activities in the European Community NL - Netherlands OECD – Organization for Economic Cooperation and Development Orbis – Orbis Bureau Van Djik PE – Permanent Establishment P/L – Profit and loss accounts SPEs – Special Purpose Entities UNACTED – United Nations Conference on Trade and Development US – United States Vpb – Netherlands Corporate Income Tax Code WIR – World Investment Report Abstract Together with the increased internationalization of the companies, as an answer to the challenges of globalization, emerged the interaction between different tax systems. In this context, MNCs exploited gaps and differences between tax systems in order to reduce the tax burden. As a result, the taxation became an area of attention and highly considered as a key factor in the decision of internationalization. The present study aims to identify the countries where the Portuguese companies normally invest, and how taxation influence that decision of investment. With this objective, a comparative analysis between the Portuguese tax system and the tax system of the country where the Portuguese companies more invest in was made.
    [Show full text]
  • Curriculum Vitae
    Curriculum Vitae Jorge Catulo Partner Portugal Education and Participation in Professional Organization: Graduated in Economics by the Universidade Católica Portuguesa (1989). Qualified as Certified Public Accountant (1997). Partner Deloitte & Associados, SROC S.A. Most Relevant Projects: (Portugal) Partner responsible for the audit work of Empresa de Av. Engº Duarte Pacheco, 7 Eletricidade da Madeira, Generg Group, Iberwind, Logoplaste 1070-100 Lisboa Group, Siderurgia Nacional, TrustEnergy, Luis Simões Group, INAPA Group, Lusoponte Group, among others. Tel. +351 210 427 617 [email protected] Partner responsible for the audit work of ENACOL (Cape Verde) and ENAPOR (Cape Verde) in previous years. Review of internal control procedures under the Sarbanes- Oxley Act project for EDP Group, Tejo Energia and International Power. Partner responsible for the audit work of Galp Energia Group (Petrogal, GDP and Galp Power - includes companies from cogeneration, combined cycle and energy including Wind Farms), from 2004 to 2010. Supported the conversion of financial statements to IAS / IFRS in the group Galp Energia, Lusoponte, Metropolitano de Lisboa, among others. Supported Galp Energia Group in its Initial Public Offering (IPO). Supported Galp Energia Group in the development and definition of accounting policies and practices concerning the activity of Petroleum Exploration and Production. Audit of recoverable costs as part of Concession Contracts and Production Sharing Agreements for several oil exploration and production companies in Angola (Total E&P Angola, Chevron and Sonangol Pesquisa & Produção). Between 1996 and 2001 was the Manager responsible for the audit work of Semapa Group and Secil Group. Between 2001 and 2003 was the Partner responsible for the audit work of Secil.
    [Show full text]
  • Francisco De La Fuente Sanchéz
    FRANCISCO DE LA FUENTE SANCHÉZ PERSONAL DATA Birth Date: 2nd January 1942 QUALIFICATIONS 1965 IST Graduation in Electrical Engineering - Overall average of 15 values PROFESSIONAL BACKGROUND EDP Group and the Portuguese electricity sector 1969 Admission in the Companies Gas and Electricity (CRGE) 1969-1972 Assistant of Deputy Director in charge of subdivision Extra- Urban Network, of CRGE (construction and exploration of AT and BT networks in the surrounding municipalities of Lisbon) 1972-1975 Deputy Director responsible for the Concessions Service of CRGE (concession contracts, rural electrification, evaluation facilities and follow up of the activities of CRGE linked to awarding concessions authorities - State and Municipal Councils) 1975-1976 Member of the Administrative Commission of CRGE, after the nationalization of the company 1976-1976 Member of the Commission responsible for the Management Unit ex-CRGE, during the transition period for EDP 1977-1980 Head of Concession Service of Lisbon Area (ex-CRGE), of EDP 1981-1984 Head of Organization Support Agency for the Distributionn of Tejo Department of EDP 1985-1986 General Manager of Distribution of Lisboa, da EDP 1987-1988 Deputy of the Board of Management of EDP (with responsibilities in the domain of commercial area) 1988-1989 Central Business Director of EDP 1990-1994 General Manager of Distribution of Tejo of EDP 1994-1996 Director of LTE - Electricidade de Lisboa e Vale do Tejo, SA Director of Hidrotejo - Hidroeléctrica do Tejo, SA 1997-2000 Director of EDP - Electricidade de
    [Show full text]
  • Ombudsman's Annual Report
    CUSTOMER OMBUDSMAN’S ANNUAL REPORT EDP 2016 OMBUDSMAN’S ANNUAL REPORT 1 I am pleased to present the Annual Report of the activities carried out in 2016, a year marked by many changes in Portuguese society, in the EDP Group and in relation to customer preferences and options. The EDP Group's Client Ombudsman continues to be the ombudsman of the European Union that most enhances the proximity to consumers through its online portal. Also, it has the fastest appraisal processes since the average time for issuing an opinion relative to each complaint was 10 days, which contrasts with the usual 2, 3 or more months of ombudsmen of other groups/companies present in different EU countries. I am grateful for the collaboration I have always received from the EDP Group and, in particular, from all consumers who have sought assistance from the Client Ombudsman, for their purposeful and constructive attitude which has greatly contributed to overcoming difficulties and regaining their trust. Luís Valadares Tavares, EDP Client Ombudsman Lisbon, April 20, 2017 2 CUSTOMER OMBUDSMAN’S ANNUAL REPORT EDP 2016 index 04 01- INTRODUCTION 05 02- EXECUTIVE SUMMARY 11 ANNEX TO THE EXECUTIVE SUMMARY PART I – THE EDP CLIENT OMBUDSMAN 13 03 - MISSION 14 04 - SWOP INFORMATION SYSTEM 18 05 - SWOP COMPONENTS 22 06 - TAXONOMY OF COMPLAINTS 24 07 - MAIN STATISTICS 2016 PART II - ASSESSMENT AND IMPROVEMENTS 36 08 - MANAGEMENT OF EDP CUSTOMERS’ DISSATISFACTION AND EXPECTATIONS 43 09 - IMPLEMENTING IMPROVEMENTS ON THE WEBSITE PART III - STRATEGIC PROPOSALS 45 10 - STRATEGIC PROPOSALS ANNEXES 48 Glossary 49 Regulations of the customer ombudsman of the EDP group companies 54 ACKNOWLEDGMENTS 3 01 Introduction This report gives a summary of the activity of the Client Ombudsman between January and December 2016.
    [Show full text]
  • Evaluation of Responses of the Public Consultation
    Study about models for integration of the Spanish and Portuguese gas markets in a common Iberian Natural Gas Market Evaluation of responses of the public consultation March 2015 Study about models for integration of the Spanish and Portuguese gas markets in a common Iberian Natural Gas Market. Evaluation of responses Index Executive summary ............................................................................................ 3 1. Introduction .................................................................................................. 4 1.1. Background ........................................................................................... 4 1.2. Objective and Purpose of this paper ...................................................... 5 2. Questions for Public Consultation ................................................................ 5 3. Outcome of the public consultation. Summary of Responses received ....... 6 4. Analysis of the responses ............................................................................ 7 4.1. Brief resume of main changes in relation to the final advice .................. 7 4.2 Evaluation of Responses ..................................................................... 8 2 Study about models for integration of the Spanish and Portuguese gas markets in a common Iberian Natural Gas Market. Evaluation of responses Study about models for integration of the Spanish and Portuguese gas markets in a common Iberian Natural Gas Market Evaluation of responses of the public consultation Executive
    [Show full text]
  • Avoiding Tax in Times of Austerity Energias De Portugal (EDP) and the Role of the Netherlands in Tax Avoidance in Europe
    SO M O Avoiding Tax in Times of Austerity Energias de Portugal (EDP) and the Role of the Netherlands in Tax Avoidance in Europe Rodrigo Fernandez, Katrin McGauran & Jesse Frederik September 2013 Colophon Avoiding Tax in Times of Austerity Energias de Portugal (EDP) and the Role of the Netherlands in Tax Avoidance in Europe September 2013 Authors: Rodrigo Fernandez (SOMO/KU Leuven - University), Katrin McGauran (SOMO) and Jesse Frederik (Follow the Money) Cover photo: iStockphoto Translation: Elvira Willemsen Editing: Katrin McGauran ISBN: 978-94-6207-029-5 Acknowledgements: We thank Roos van Os, Kees Hudig, João Romão and Jo Creemers for their contribution to this report. Financed by: This publication was made possible with financial support from The Sigrid Rausing Trust. The contents of this publication are the sole responsibility of SOMO and cannot be attributed in any way to The Sigrid Rausing Trust. Published by: Centre for Research on Multinational Corporations Sarphatistraat 30 1018 GL Amsterdam The Netherlands Tel: + 31 (20) 6391291 Fax + 1 (20) 6391321 Email: [email protected] Website: www.somo.nl This document is subject to the Creative Commons Attribution- NonCommercial-NoDerivateWorks 3.0 license. The Centre for Research on Multinational Corporations (SOMO) is an independent, not-for-profit research and network organisation working on social, ecological and economic issues related to sustainable development. Since 1973, the organization investigates multinational corporations and the consequences of their activities for people and the environment around the world. 1 Avoiding Tax in Times of Austerity Table of contents Abbreviations .................................................................................................................. 3 1. Introduction ..................................................................................................... 4 2. Portugal in crisis - tax avoidance via the Netherlands ..............................
    [Show full text]
  • International Capital Markets Review
    the International Capital Markets Review Capital International International Capital Markets Review Tenth Edition Editor Jeffrey Golden Tenth Edition Tenth lawreviews © 2020 Law Business Research Ltd International Capital Markets Review Tenth Edition Reproduced with permission from Law Business Research Ltd This article was first published in November 2020 For further information please contact [email protected] Editor Jeffrey Golden lawreviews © 2020 Law Business Research Ltd PUBLISHER Tom Barnes SENIOR BUSINESS DEVELOPMENT MANAGER Nick Barette BUSINESS DEVELOPMENT MANAGER Joel Woods SENIOR ACCOUNT MANAGERS Pere Aspinall, Jack Bagnall ACCOUNT MANAGERS Olivia Budd, Katie Hodgetts, Reece Whelan PRODUCT MARKETING EXECUTIVE Rebecca Mogridge RESEARCH LEAD Kieran Hansen EDITORIAL COORDINATOR Gavin Jordan PRODUCTION AND OPERATIONS DIRECTOR Adam Myers PRODUCTION EDITOR Robbie Kelly SUBEDITOR Tessa Brummit CHIEF EXECUTIVE OFFICER Nick Brailey Published in the United Kingdom by Law Business Research Ltd, London Meridian House, 34–35 Farringdon Street, London, EC4A 4HL, UK © 2020 Law Business Research Ltd www.TheLawReviews.co.uk No photocopying: copyright licences do not apply. The information provided in this publication is general and may not apply in a specific situation, nor does it necessarily represent the views of authors’ firms or their clients. Legal advice should always be sought before taking any legal action based on the information provided. The publishers accept no responsibility for any acts or omissions contained herein.
    [Show full text]
  • Management Report 2014
    Dear Stakeholders, In 2014, EDP Renováveis once again performed above the market and made steps toward fulfilling its vision of growing into a leading global renewable energy company in terms of value creation, innovation and sustainability. Six years after the company’s IPO, EDPR reached 9.0 GW of renewable energy capacity, and produced 19.8 TWh in the year. The company is now present in 12 countries across Europe and the Americas. The green energy delivered in 2014 by EDPR corresponds to nearly 50% of the total electricity consumption of the country of Portugal, which is nearly triple the company’s energy sales in 2008 and demonstrates EDPR’s ability to deliver growth on a global scale. The strategic roadmap of focused growth in renewable energy pursued by EDPR and its shareholders puts us a step ahead of the industry and continues to prove successful. I remain certain that our company is playing on the right side of the energy sector, despite a recent regulatory environment with some unexpected setbacks culminating in significant cuts to regulated revenue as well as tax increases. Wind onshore is the most competitive source of energy, with the only exception of large hydro in some cases. It is clearly a preferable technology today to conventional thermal generation on a new-build basis. Even at presently low fuel prices, yet historically very volatile, wind farms with strong load factors are still competitive. Moreover, turbine costs and financing costs are improving in favour of wind energy. In 2014 we saw EU leaders agreeing on targets for 2030 to reduce greenhouse gas emissions by at least 40% compared to 1990 and to increase the share of renewable energy to at least 27%.
    [Show full text]