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ENABLE SERVICES LIMITED 2015 ANNUAL REPORT 2 / Enable Services Limited CONTENTS

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ENABLE SERVICES LIMITED 2015 ANNUAL REPORT 2 / Enable Services Limited CONTENTS ENABLE SERVICES LIMITED 2015 ANNUAL REPORT 2 / Enable Services Limited CONTENTS About Enable Services Limited Page 4 Chairman and CEO Report Page 6 Board of Directors Page 14 Financial Statements Page 16 Independent Auditor’s Report Page 59 Statutory Information Page 61 Enable Services Limited / 3 ABOUT ENABLE SERVICES LIMITED Enable Services Limited (ESL) is a major investor in a fibre broadband network that will transform how people use technology in their businesses and homes, and will provide tremendous value to our community as an enabler of future innovation and economic growth. ESL is a fully owned subsidiary of Christchurch City Holdings Limited (CCHL), the investment arm of the Christchurch City Council (the Christchurch Christchurch City Council). It was launched in 2007 Crown City Council to build a commercial fibre network Holdings aimed at providing better quality Ltd telecommunications services to businesses and schools in Christchurch. In May 2011, ESL entered into a partnership with the Government to provide fibre broadband services to 180,000 homes, businesses, Crown Fibre Enable schools and healthcare facilities Holdings Ltd Services Ltd across Christchurch and parts of the Waimakariri and Selwyn districts – as part of the national ultra-fast broadband (UFB) initiative. Winning the UFB contract resulted in the creation of a new joint venture, local fibre company, Enable Networks Limited (ENL). ENL is jointly Shareholder Shareholder & owned by ESL and the Government & Funder Funder agency Crown Fibre Holdings Limited (CFH). In recent years, ESL has transformed from a small fibre provider into both a large local infrastructure investment business and a leading infrastructure services company. First and foremost, ESL is a major investor – on behalf of the greater Enable Christchurch community – in what Networks Ltd will become the largest and most (Enable) important telecommunications network in our city. As more and more people connect to fibre 4 / Enable Services Limited broadband, the true value of this “Investing in and investment will become clear to those that are enjoying the benefits building world-class of fibre and to those that are creating new economic and social fibre infrastructure for opportunities over fibre-based connectivity. The Council, through the people of greater CCHL, will also benefit from long Network term future dividends. Christchurch.” design, build & As an infrastructure services management company, ESL is contracted to partners build and operate this new fibre broadband network for ENL. ESL is also contracted (via a Management Services Agreement) to provide chief executive, sales and marketing, financial, management/ administration support, and operating and maintenance Contract to services. In its role as a network build & manage build and management contractor, UFB network ESL has generated over 550 new jobs within the local community – including in ESL itself and across the organisations it partners with. Enable Services Limited / 5 CHAIRMAN AND CEO REPORT The aggressive growth of our business and progress towards becoming a successful mass-market fibre broadband network company are the highlights of 2015. This growth was most clearly demonstrated by the local fibre network now reaching close to half of our community, and with over 12,000 homes and businesses now connected. Last year, we stated the need for We responded to connection We introduced a new Health and more businesses, schools, healthcare demand that was three times greater Safety vision – “Think Safe, Work providers and homes to switch to than the previous year and out Safe, Home Safe” – and ensured fibre broadband in order for its true performed our expectations by over all our policies and procedures potential to be realised - this is now 30 percent. Today, the business is supported maintaining excellence happening to a greater degree. managing almost three times the in Health and Safety practice. In fact, tens of thousands of local network infrastructure and more At the end of 2015, the Loss of Time people are now doing business, than eight times the customer Frequency Rate was 5.34 injuries learning, providing community connections it was two years ago. per million hours worked; below services, connecting with family or the reported (2014) New Zealand being entertained on a daily basis Health and Safety at the construction sector benchmark over our fibre broadband network. heart of how we work of 5.7. We have set an ambitious target of Ensuring Health and Safety remains doubling the number of connected Network build programme customers in the coming year as at the forefront of every aspect uptake rapidly increases – with fibre of our business has been a focus Our Network Delivery Alliance and broadband services widely available in 2015, and will remain a focus other contract partners completed to about half of our community and of the business. Our goal is to our most aggressive network all major retail service providers now ensure Health and Safety is more deployment programme to date connecting their customers to our than a business activity – that it is in 2015, passing 27,207 premises. embedded in everything we do as network. We are well on our way to The deployment result was circa a business. being the large-scale, mass market 15 percent ahead of the plan agreed fibre network operator we set out We work closely with all our network with CFH and also exceeded the to become. build and operation partners – the commitment made to CCHL through Network Delivery Alliance, Downer, our Statement of Intent. Included Performance as an MultiMedia Communications, in the premises passed were 2,759 infrastructure service Tru-line Civil, and Huawei – to Greenfield premises - taking the total continuously improve our Health Greenfields premises deployed to provider and Safety performance and to nearly 4,500. Network build momentum has ensure it is ingrained in everything continued to grow as we approach we do. With this in mind, we “Today we have the half-way mark in deployment, undertook a major review of our so much so that during 2015 we Health and Safety system during 10,000 homes, 2,000 were able to bring forward our 2015 – to understand how we could businesses and 100 planned network completion date further improve with definitive to 31 December 2018 – a year ahead actions now in place. schools connected to of initial plans. our network.” 6 / Enable Services Limited CEO Steve Fuller and Chairman Mark Bowman. Enable Services Limited / 7 Premises passed by deployment programme 30,000 25,000 20,000 15,000 10,000 5,000 0 8,473 13,928 19,352 27,207 Year 1 Year 2 Year 3 Year 4 The build programme also included services resources. These efforts continue to perform very strongly reaching 23 additional schools. combined have ensured we kept the - consistently delivering network 134 schools within our coverage number of connections in progress performance well in excess of area are now able to connect to at a consistent volume throughout contracted service levels with greater fibre broadband - 90 percent of the year, despite the growing demand. than 99.99% network availability all schools. achieved and all average downtime We have introduced innovation that metrics being within service level Our core infrastructure programme has reduced the time to connect, targets. was also completed early in the while creating a better customer year – with the final of our 12 central experience. A number of new offices commissioned along with all systems and processes have been Driving Enable Networks the interconnecting backhaul. There implemented in order fulfilment to Limited’s success are now live customer connections automate or streamline how we Our local community embraces in every one of our network central manage a connection through to fibre broadband. offices. completion and ensure we remain easy to do business with for our 86,500 homes, businesses and Management of the retail service providers. schools can now access fibre broadband services – meaning our network We performed well ahead of our key market has increased by 30,000 Management of the fibre broadband performance indicator of 75 percent potential customers in the past year. network includes ensuring of all connections delivered on the 7,818 new customers connected uninterrupted network operations, date agreed, by delivering services to the network during the year the connection of new premises to 87 percent of new customers – increasing total connections and on-going service provision to on time. by 175 percent to 12,295. This retail service providers and their Our customer services function has included 6,964 homes and 825 new customers. managed an astonishing number businesses – exceeding connection By year end, we were connecting of interactions with our end user, targets in both markets. over 800 new customers to the retail service provider and broader In addition, we connected 29 network each month – and this will communities in order to ensure we new schools to fibre broadband rise to over 1,000 in the first quarter deliver the network and its services – extending the total number of of the new financial year. in a way that is in the best interests of all stakeholders. We have managed schools connected to 104. We worked closely with our over 50,000 calls, processed 6,500 At year end, the uptake rate across connection partners Downer requests for utility service plans, our entire network was 14.2 percent. and MultiMedia Communications gained over 2,500 owner consents In areas where fibre broadband has throughout the year to ensure to deliver a service, and installed 650 been available for some time, the they understood the need to service lead-ins as local people build uptake is much higher. increase connection capacity while or repair their homes. maintaining the expected customer There are a number of uptake hot experience. We also increased our In terms of the management of spots in Christchurch with uptake network management and customer the network infrastructure, we as high as 40 percent in some areas.
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