In-Person Local Government Transformation Roadshow 2021 Achieving Whole-Of-Council Digital Transformation in a Post-COVID World

Local Government & Municipalities

In-person Local Government Transformation Roadshow 2021 Achieving whole-of-council digital transformation in a post-COVID world

Adelaide Auckland Sydney Melbourne Brisbane Perth 6 April 7 April 27 April 28 April 29 April 30 April

Agenda Overview Featured Speakers Reasons to Attend

Transforming local government in a post COVID-19 world LISA MISCAMBLE Gather in-person to discuss strategies for General Manager achieving whole of council digital transformation Councils are the closest level of government to citizens and Hunter’s Hill Council provide hundreds of services to their communities every day. Due to the impacts of COVID-19 and the resulting Identify how to maximise the use of existing restrictions, councils across Australia and New Zealand had ROBERTO BRIA technology and harness benefits of new innovative to close facilities and services for months, from which they Chief Executive Officer and emerging technologies usually derive revenue, with significant short to long-term City of Holdfast Bay financial impacts. On top of these financial challenges, digital connectivity became more important than ever for councils to be able to keep operating as a business and to continue to Hear how to take your staff and community onto provide essential services to citizens. LOUISE MILLER the digital transformation journey with you Chief Executive Officer COVID-19 had a big impact on timing and plans for transformation projects within local government, bringing Kaipara District Council forward the timing and priority of projects and the need Learn about digital transformation opportunities, to change the scope and structure of planned projects. threats and challenges in a post-COVID-19 world In a post-COVID world, most councils are working on a KELLIE VISE recovery strategy to survive, revive and thrive, with digital Chief Transformation Officer transformation at its core. City of Glen Eira Understand how to select and embed the best Achieving whole-of-council digital transformation is fit digital technology to meet your organisation’s key challenge, as it is about more than just technology goals and master the operational roll out implementation, it requires a different way of thinking, ANTHONY VULETA leadership, workforce management and a digital mindset. Chief Executive Officer Resistance to change is one of the key challenges when undergoing digital transformation. Town of Victoria Park

Public Sector Networks 4th Annual Local Government Transformation Roadshow will equip attendees with new SYLVIA SWALLING ideas and strategies to improve and accelerate their digital Chief Information Officer transformation journey further. Ipswich City Council

JOIN THE SOCIAL LEARNING PLATFORM FOR FREE AT WWW.PUBLICSECTORNETWORK.CO E: [email protected] P: (02) 9057 9070 REGISTER HERE Local Government & Municipalities Local Government Transformation Roadshow 2021 Achieving whole-of-council digital transformation in a post-COVID world

Speakers Opening Keynote Panel Discussion

SA SA SA SA NZ NZ NZ

Roberto Bria Rebecca Hayes Ryan Mcmahon Matthew Pears Richard Briggs Louise Miller William Taylor Chief Executive Officer, Chief Executive Officer, Director Organisational Chief Executive Officer, Chief Executive Officer, Chief Executive Officer, General Manager Services & Excellence Corporate Services, District Council of City of Mitcham Hamiltong City Council Kaipara District City of Holdfast Bay Far North District Tumby Bay City of Tea Tree Gully Council Council

NSW NSW NSW NSW

Lisa Miscamble Steven Head Hamish Mcnulty Meredith Wallace General Manager, General Manager General Manager, General Manager, Hunter’s Hill Council Hornsby Shire Council Cumberland City Bayside Council Council

Partners

Speakers Opening Keynote Panel Discussion

QLD VIC VIC VIC VIC VIC QLD

John Oberhardt Kellie Vise Chris Roe Greg Curcio Michelle Fitzgerald Bruce Dobson Mark Pitt General Manager Chief Transformation Senior Commercial Director, Customer and Chief Digital Officer, Director Customer and Chief Executive Officer, Officer Technology Transformation Organisational Services, Manager City of Melbourne South Burnett City of Boroondara Redland City Council City of Glen Eira VendorPanel City of Stonnington Regional Council

QLD WA WA WA WA WA

Sylvia Swalling Anthony Vuleta Liz Ledger Andrew Brien Mal Osborne Carissa Bywater Chief Information Officer, Chief Executive Officer, Chief Executive Officer, Chief Executive Officer, Chief Executive Officer, Chief Executive Officer, Ipswich City Council Town of Victoria Park Town of Claremont City of Bayswater City of Bunbury Town of Mosman Park

Partners

Adelaide Auckland Sydney Melbourne Brisbane Perth Tuesday 6 April Wednesday 7 April Tuesday 27 April Wednesday 28 April Thursday 29 April Friday 30 April

Agenda ADE | AKL | SYD | MEL | BRI | PER Who attends?

09:00am Welcome from PSN Chief Executive Officer 09:15am Introduction from Chair:

Creating digital, sustainable and interconnected councils Mayor 09:30am Governement Keynote: Achieving an efficient and performance orientated council through Councillor digital transformation • Undergoing back and front office transformation to create a truly Chief Information Officer and Senior Executives from interconnected council in a post-COVID world Local Government in charge of: • Achieving a whole-of-council transformation with shrinking budgets, Digital Transformation Data & Analytics growing citizen expectations and a growing population • Creating a digital transformation culture from within by fostering change, innovation and teamwork Community & Stakeholder Strategy

09:50am Sponsor Keynote: Corporate Services Engagement Accelerating digital transformation in local government

10:10am Panel Discussion: Customer Experience Technology How to achieve holistic digital transformation that includes the back, middle and front office? ICT • How to maximise the use of existing technology to enable transformation? • How to train staff and create a culture of innovation and transformation? • How to re-design processes to achieve efficiency gains within your Your safety is our top priority existing structure? • What is your top tip for a council that is currently starting their Public Sector Network will closely monitor COVID-19 regulations in transformation journey? accordance with the advice from the Australian Government and 10:45am Closing remarks from Chair local health authorities to ensure the safety of everyone attending the event physically. In addition, we will be working closely with the venue to ensure precautionary measures are in place.

JOIN THE SOCIAL LEARNING PLATFORM FOR FREE AT WWW.PUBLICSECTORNETWORK.CO E: [email protected] P: (02) 9057 9070 REGISTER HERE