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[email protected] Shareholder Service Optimizer Full Page: Live: 7.25” x 9.75” Trim: 8.5” x 11” 25921 MacKenzie Partners, Inc. Farrington & Favia (212) 685-4909 Description: Winning Team December10/MacKenzie/25921-D-01 12/7/10 jn Proof 5 4 3 2 1 GETTING YOUR MESSAGE ACROSS TO INVESTORS… Dear readers; Certainly, “infor- mation overload” This is the 15th annual Special Supplement to the Shareholder is a big part of the Service OPTIMIZER – so it is probably not the first issue you problem here.