As good as our words Good practice guidelines for developing the use of Welsh in the voluntary sector As good as our words Good practice guidelines for developing the use of Welsh language in the voluntary sector Updated Mererid Vaughan Jones August 2006 (Revised February 2008) ISBN 1 903416 73 6 Published by Wales Council for Voluntary Action and the Welsh Language Board Head Office Baltic House Mount Stuart Square Cardiff CF10 5GH WCVA Helpdesk 0800 2888 329 Head Office 029 20431700 Fax 029 2043 1701 Minicom 029 2043 1702 Email
[email protected] Registered charity number 218093/Company Limited by Guarantee 425299 / Registered in Wales Contents Acknowledgements 1 Foreword 2 Introduction 3 The language scheme 4 Stepsofthescheme 5 Step1-Raisingawareness 5 Step 2 - Reviewing existing policies and current practice 7 Step 3 - Planning the scheme - contents and implementation 7 Step 4 - Language profile of staff and volunteers 25 Step 5 - Setting the timetable 26 Step 6 - Launching the scheme 27 Appendices Appendix 1 Language skills strategy 28 Appendix 2 Relevant legislation 31 Appendix 3 Shopping list 34 Appendix 4 Translation 36 Appendix 5 A support card to welcome people to reception 38 Appendix 6 Desktop card aid for answering the phone 39 Appendix 7 Training 40 Appendix 8 Language skills questionnaire for staff and volunteers 42 Appendix 9 Useful contacts 43 Appendix 10 Relevant resources and materials 57 Appendix 11 Recruiting Welsh speaking volunteers 61 Acknowledgments We would like to thank Simon Thomas, author of the original version. Thank you also to a number of staff at Wales Council for Voluntary Action, Mentrau Iaith Cymru and the Welsh Language Board for their various contributions in putting this publication together.