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Sustainability Report 2019 119 Sustainability Report SUSTAINABILITY REPORT 2019 O Y ENVIR NMEN IT T IL B A N I A T S U S G O O D G O V E R N A N C E 120 Sustainability Report Thai AirAsia’s “Flight of Sustainability” continued in 2019 through This is the second annual report compiled by the company covering turbulent economic, social and environmental circumstances. While the period between 1 January, 2019 and 31 December, 2019. the year may have been lacklustre in terms of economics however, ‘This report has been prepared in accordance with the GRI Standards: it provided an opportunity for the company to look inward and Core option’; consider more effective ways to manage itself, its capital and to the effectiveness of its operations on society and the environment so as Scope and Boundary (GRI 102-46) to seek ways to mitigate such impacts. This sustainability report exclusively presents operations during the year 2019 by Thai AirAsia Co. Ltd. within the nation of Thailand. This year we are proud to be the only airline included on the Operational returns of businesses in which the company has less Thailand Sustainability Investment (THSI) list of the Stock Exchange than half the stake, either directly or indirectly, or is not directly of Thailand and ranked third globally for on-time performance by involved in administration due to an administrative board serving as OAG. These achievements were a result of our most important an intermediary have not been included in this report. capital, capital, our employees with effective performance, who have led us to being an airline that provides safe, convenient, on-time and Report Content (GRI 102-48, 102-49, 102-51) environmentally friendly service, that creates repeat customers, and Material issues as identified by GRI Standards: Core Option and is supported by the communities through which it flies, its partners presented in this report differs from the 2018 edition as follows: and service providers towards long term growth. 1. New material issues of sustainability added for the 2019 report include Financial Performance and Digitisation Innovation. 2. Content in this report covers seven material issues of Sustainability Commitment sustainability with Financial Performance reported in the Annual Report. The material issue of sustainability in 2018 Thai AirAsia is committed to provide worthwhile travel services which is not included in this 2019 edition is Stakeholder while elevating the quality and responsibility of its business impacts Engagement as Thai AirAsia places great importance on this on society and the environment with caring for all its stakeholders issue across all its operations. and seeking out development opportunities for mutual growth. Validation (GRI 102-32) The core content and critical information of this report was reviewed and evaluated by executives from each department in the company to validate accuracy, pertinence to material sustainability issues and relevance to all stakeholders. External agency was not employed About this Report for validation of this report. (GRI 102-12, 102-13, 102-45, 102-50, 102-53, 102-54) Contact Point Thai AirAsia compiles this sustainability report on an annual basis For additional information, any inquiries or suggestions to disclose its management processes and returns in the areas of on this report, please contact us at: economics, society, the environment and governance that are Sustainability and Communications Department material to its sustainability as well as in response to the United Email: [email protected] Nations’ Sustainable Development Goals (SDGs) to its stakeholders Address and other interested parties. 222 Don Mueang International Airport, Central Office Building, 3rd Floor, Room 3200, Vibhavadee Rangsit Road, Sanambin, Don Mueang, Bangkok 10210 Tel : 02-562-5700 121 Sustainability Report MATERIAL ISSUES FOR SUSTAINABILITY 2019 (GRI 102-47) Thai AirAsia compiled this report to communicate to its stakeholders its determination to operate in accordance with sustainability strategies covering the three dimensions of economy, society and environment and its Sustainability Commitment. The company reviewed material issues in 2018 and additional views from stakeholders in meetings with its Corporate Governance and Sustainability Committee to decipher internal and external factors affecting how it can operate to meet with international sustainability standards while also considering the sustainability context of world-class airlines and stakeholder inclusiveness as well as present and future risks to its business. Observing standards set by the Stock Exchange of Thailand’s Sustainability Index through directions approved by its Company Board and executives, material issues for sustainability were indicated for this year, including 20 outlined by stakeholders. Related issues were grouped into a final eight by the Sustainability Committee and given scores according to vertical and horizontal criteria based on Global Reporting Initiative (GRI) Standards. Concluded material issues were as follows: Process for Executive Endorsement of Materiality Materiality Resultby the for Corporate Executive Governance Endorsement and Sustainability Committee Economic Environmental Proposed High Materiality Thai AirAsia Materiality 2019 Social for Reporting Highlights, communication on 5.00 corporate, and goal/targets Health and Safety setting Corporate Governance 4.50 High Material 1. Passenger Safety Code of Conduct, Anti-Corruption and 2. Fuel and Energy Competitive Behavior Energy and Environmental Management Management Fleet Management Risk and Crisis 3. Risk Management 4.00 Human Capital Development Management Climate Management and GHG Emissions Customer Relationship and 4. Financial Performance Environmental Management Operational Performance Talent Attraction and Retention 5. Customer Relationship Financial Performance Human Rights Waste Management and Operational Occupational Health and Safety 3.50 Performance Digitisation and Innovation Social Investment 6. Human Capital Sustainable Supply Chain Management Development Noise Management and Air Quality Labor Practice, Diversity, Inclusion and Equal Opportunity 3.00 7. Digitisation and Innovation Influence on External Stakeholders 8. Social Investment 2.50 Number of high Dimension material issues Economic 4 2.00 Environmental 1 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 Social 2 Influence on Internal Stakeholders Health and Safety Energy and Environmental Risk and Crisis Management Financial Performance Management Customer Relationship and Human Capital Development Digitisation and Innovation Social Investment Operational Performance 122 Sustainability Report Sustainability Strategies 3G Good/ Green/ Growth GOOD GREEN GROWTH Thai AirAsia operates with adherence to the Thai AirAsia is dedicated to effectively Thai AirAsia is dedicated in promoting principle of good governance, conducting manage its resources and seeking to sustainable social growth in all dimensions, business with strict compliance to laws, safeguard the environment from impacts starting with the growth of its own business rules, regulations, contracts and agreements, generated throughout its supply chain. The to support social reinforcement. Thai AirAsia with transparency and accountability, with company targets and acts to mitigate its builds careers with stable income, creates respect towards human rights, treating effect on the environment in all aspects at oppotunities and sources innovations that labourers with fairness and justice, fostering all times, so that it may grow with harmony allow for safe and convenient travel a good organisational culture, investing in and truly sustain while also campaigning for Alongside efficiently managing capitals, developing personnel both in terms of skills travelling with responsibility to the communicating with stakeholders to ensure and ethics, creating growth opportunities for environment understanding and sharing its knowledge communities surrounding the tourism and innovations by working with other industry and supporting sustainable growth organisations towards social sustainability, with the goal of becoming an organisation progress for positive change. that is accepted and trusted by society and its stakeholders. 1 Health and Safety (GRI 103-1, 103-2, 103-3, 403-1, 403-2, 403-3, 403-4, 403-5, 403-6, 403-7, 403-8, 403-9, 416-2) Safety is the highest priority in the aviation industry. All operations and planning within Thai AirAsia are aimed at reducing accidents to zero, as any mistake could lead to harm towards the life and property of passengers, customers or employees, resulting in damage to the airline’s reputation and trustworthiness. Proactive work to prevent accidents and loss by Thai AirAsia in 2019 led to achieving its Safety Performance Indicators (SPIs) and reducing incidents from 2018. Accidents resulting in fatality were zero. The Lost Time Injury Frequency Rate (LTIFR) fell to 84 percent from 2018 (target was less than 1.5 incidents per 1 million man hours worked), the Injury Severity Rate (ISR) dropped to 70 percent (target was less than 4.4 lost days per 1 million man hours worked). Notably, accident and incident rates fell even as the company expanded, a direct result of “Safety Always” being an “Allstar Values”. 1. Safety Management System: SMS Thai AirAsia’s safety process is based on guidance from its Safety Management System (SMS), which encompasses the dangers and risks outlined by the International Civil Aviation Organization (ICAO) 123 Sustainability
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