Glasgow, Easterhouse Branch Community Engagement

We’re closing our Glasgow, Easterhouse branch on 5 May 2021.

In our Branch Review we’ve published details of this closure and how we can support you through the changes and the alternative services you can use. You can view this at tsb.co.uk/our-branches We’ve also written to customers who use this branch, to let them know about the changes. We always let customers know about these changes at least 12 weeks before the branch closure takes place. This makes sure we have time to talk with them about banking options, especially for customers who require additional support with the closure. As part of our Branch Review we’ve also talked with the local community about the impact of the closure and how we can help customers with this change. This Community Engagement summary explains who we contacted in the local community and any feedback we received about the closure.

Who we contacted We shared information with key members of the local community shown below about how customers’ use of the branch has changed, what other ® TSB branches are nearby and how we are working with the Post Office to Glasgow, provide banking alternatives. Visit postoffice.co.uk/branch-finder for more information. Easterhouse • The office of the local MP, David Linden is closing on • The office of the local MSP, Ivan McKee 5 May 2021 • The Leader and Chief Executive of Glasgow City Council • The councillors for the North East Ward • Local Chamber of Commerce • Local Federation of Small Businesses The closest • Local Citizens Advice Bureau branch is • Post Office® Glasgow, • Lending Standards Board Shettleston

What feedback we received The MP met with TSB to raise concerns about the closure following recent branch closures by other banks in the constituency. He challenged the statistics published by TSB to justify the closure and was also concerned about the impact of the closure on vulnerable customers who use the branch Your account for access to cash. He said it was unfair to ask these customers to travel to details will Shettleston branch as bus journey times were longer than 20 minutes due stay the same to congestion and the return bus fare would be a barrier to some people accessing banking services. The Chief Executive of Glasgow City Council also wrote to TSB expressing concern about the closure of this branch. TSB14078 – Glasgow, Easterhouse – 873749 (09/21) please to go number of alarge are otherThere you branches visit, can to the convenient most one find for you, Glasgow, G32 7LN, and you call can uson thisOnce has branch closed, the will nearest Glasgow, be Shettleston at branch 987 Shettleston Road, • • • ways you, we including: support can call uson help with any of these services, please get in touch. You talk can to usonline at We’re now able you to with support many services without to the need visit If abranch. you would like • • • options below, soyou access can your 24/7: elsewhere or home banking from help with their banking. We’d you encourage to make you’re sure set up to bank with ususing of one the We’re customers the to through changes, here especially support those would who benefit from extra We’re here to help Standard. Access to Banking would customers to support continue to bank with We us. set also we out follow the process the under proactively customers engaging in the to branch options discuss and explain the alternative ways TSB of customers our business useanother channel or branch instead. We explained also how we would be We explained to how the MP customer behaviour was changing and that 81% of and 84% our personal What we’ve done Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration No. 191240. No. Registration under Authority Regulation Prudential the Regulation and Prudential the Authority by Conduct Authorised SC95237. No. Financial the by Scotland in regulated and Registered 4LH. Authority EH2 Edinburgh Street, George 120 House, Duncan Henry Office: Registered plc. Bank TSB our use to not prefer or recorded. or abroad, from us monitored be may call to need Calls If you aweek. 7days 24 hours, available are services Banking Telephone Business and Banking Telephone all Not customers 8am to Monday to from (lines 6pm open Friday, 9am to 2pm Saturdays.) 7982 835 0345 If you have ahearing impairment speech or you contact can ususing Text Relay Textphone or on (lines open from 8am to Monday 6pm to Friday, 9am to 2pm Saturdays). to 8pm, 7 days aweek), or please ask in branch or call us on If you’d like this in another format such as large print, Braille or audio Post Office visit please closure, this about information more For to go hours opening on information more for lunchtime, at close may branch This print. of time at correct Details hours. opening branch usual during available number *Telephone support with bereavementsupport for caring or a relative banking with atrusted friend family or member how to register for mobile, online and telephone banking Telephone visit – Banking Internet visit – Banking Mobile –download App Banking your from at phone ® is a registered trademark of Royal Mail. Royal of trademark aregistered is 01413 979 982 979 01413 tsb.co.uk/branch-locator (lines open from 7am from (lines open to 11pm, 7days aweek), or *. If you’d prefer, aface we to book can face appointment to talk all through the tsb.co.uk/online tsb.co.uk/telephone tsb.co.uk/branch-locator 0345 0345 835 3858 number, you can also call us on on us call also can you number, tsb.co.uk/our-branches 01413 979 980 to create your account your create to 03459 758 758 758 03459 to bank over using the phone our automated service tsb.co.uk/mobile +44 20 3284 1581 1581 3284 20 +44 *. for Business Banking customers customers Banking Business for • • • the local Post Office banking business prevention fraud 0345 835 3852 835 0345 or or (lines are open from 8am +44 203 284 1576 284 203 +44 for Banking Business customers. tsb.co.uk/contact-us for Business Banking for Banking Business ® services available

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