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06_568914 ch01.qxd 7/23/04 10:03 AM Page 44 1 Austria by Darwin Porter & Danforth Prince Austria stands at the crossroads of of Mozart,” is a world-class cultural Europe, as it did in the heyday of the destination and a magnet for music Austro-Hungarian Empire. Its capital, lovers. Vienna, stranded during the postwar The country offers plenty to do, years on the edge of western Europe, is from exploring historic castles and taking its place again as an important palaces to skiing on some of the international city. Salzburg, “The City world’s finest alpine slopes. 1 Vienna £ Vienna still retains much of the glory and grandeur of the empire’s heady days. Museum treasures from all over Europe, baroque palaces through which Maria Theresa and her brood wandered, Johann Strauss’s lively music, Gustav Klimt’s paintings, the concert halls, the unparalleled opera—it’s all still here, as if the empire were still flourishing. Tourism is growing as thousands arrive every year to view Vienna’s great art and architecture, to feast on lavish Viennese pastries, to explore the Vienna Woods, to sail down the Danube, to attend Vienna’s balls, operas, and festivals, and to listen to the “music that never stops.” Visitors today face a newer and brighter Vienna, a city with more joie de vivre and punch than it’s had since before the war. There’s also a downside: Prices are on the rise—they haven’t reached the height of the Ferris wheel at the Prater, but they’re climbing there. ESSENTIALS GETTING THERE By Plane Vienna International Airport (VIE; & 01/ 70070; http://english.viennaairport.com) is about 19km (12 miles) southeast of the city center. There’s regular bus service between the airport and the City Air Terminal, adjacent to the Vienna Hilton and directly across from the Wien Mitte/Landstrasse rail station, where you can easily connect with subway and tram lines. Buses runCOPYRIGHTED every 20 minutes from 4:30am to 12:30pm, MATERIAL and hourly from mid- night to 5am. The trip takes about 20 minutes and costs 6€ ($6.90) per person. Tickets are sold on the bus and must be purchased with Austrian money. There’s also bus service between the airport and two railroad stations, the Westbahnhof and the Südbahnhof, leaving every 30 minutes to an hour. Fares are also 6€ ($6.90). There’s also local train service, Schnellbahn (S-Bahn), between the airport and the Wien Nord and Wien Mitte rail stations. Trains run hourly from 4:30am to 9:30pm and leave from the basement of the airport. Trip time is 40 to 45 min- utes, and the fare is 3€ ($3.45). The official Vienna Tourist Information Office in the arrival hall of the air- port is open daily from 8:30am to 9pm. 06_568914 ch01.qxd 7/23/04 10:03 AM Page 45 Austria 0 50 mi CZECHC Z E C H REPUBLICR E P U B L I C Danu be 0 50 km S GmündGmünd L O LLOWERO W E R AAUSTRIAU S T R I A V GGERMANYE R M A N Y A R I A Krems D K S T anu I be A A U LinzLinz n E R VViennaienna Munich In P WWelsels P Amstetten Baden NNeusiedlereusiedler Lake U SSeeee Constance SteyrSteyr EisenstadtEisenstadt WienerWiener NeustadtNeustadt SSalzburgalzburg D BregenzBregenz RReutteeutte N G KKufsteinufstein SSTYRIAT Y R I A A R L BE L N R KKitzbühelitzbühel Y A Bruck a.d. Mur E R SStt AAntonnton Bruck a.d. Mur R O G O A V AAmm AAlberglberg LLANDA N D SSALZBURGA L Z B U R G ur R IInnsbrucknnsbruck M GGrazraz U G BBludenzludenz TYROLT Y R O L B N n EASTEAST n U D I N TYROLTYROL CARINTHIAC A R I N T H I A H LA SWITZERLRAND LLienzienz E KlagenfurtKlagenfurt M Z VillachVillach ur IT W S ITALY SSt.t. MMoritzoritz SLOVENIA CROATIA By Train Vienna has four principal rail stations, with frequent connections from all Austrian cities and towns and from all major European cities. For train information for all stations, call & 05/1717. Westbahnhof (West Railway Station), on Europaplatz, is for trains arriving from western Austria, France, Germany, Switzerland, and some eastern Euro- pean countries. It has frequent links to major Austrian cities such as Salzburg, which is a 3-hour train ride from Vienna. The Westbahnhof connects with local trains, the U3 and U6 underground lines, and several tram and bus routes. Südbahnhof (South Railway Station), on Südtirolerplatz, has train service to southern and eastern Austria, Italy, Hungary, Slovenia, and Croatia. It is linked with local rail service and tram and bus routes. Both of these stations house useful travel agencies (Österreichisches Verkehrsbüro) that provide tourist information and help with hotel reservations. In the Westbahnhof the agency is in the upper hall and at the Südbahnhof, in the lower hall. Other stations in Vienna include Franz-Josef Bahnhof, on Franz-Josef-Platz, used mainly by local trains, although connections are made here to Prague and Berlin. You can take the D-tram line to the city’s Ringstrasse from here. Wien Mitte, at Landstrasser Hauptstrasse 1, is also a terminus for local trains, plus a depot for trains to the Czech Republic and to Vienna International Airport. By Bus The City Bus Terminal is at the Wien Mitte rail station, Landstrasser Hauptstrasse 1. This is the arrival depot for Post buses and Bundesbuses from points all over the country, and also the arrival point for private buses from various European cities. The terminal has lockers, currency-exchange kiosks, and a ticket counter open daily from 6:15am to 6pm. For bus information, call & 05/1717 daily from 6:15am to 6pm. By Car You can reach Vienna from all directions via major highways (Auto- bahnen) or by secondary highways. The main artery from the west is Autobahn A1, coming in from Munich 468km (291 miles), Salzburg 336km (209 miles), and Linz 187km (116 miles). Autobahn A2 arrives from the south, from Graz 200km (124 miles) and Klagenfurt 309km (192 miles). Autobahn A4 comes in from the east, connecting with Route E58, which runs to Bratislava and Prague. 06_568914 ch01.qxd 7/23/04 10:03 AM Page 46 Vienna Garnison AAltesltes Wahringer Strasse Praterstern Lazerettgasse AAllgemeinellgemeine gasse KKrankenhausrankenhaus Türkenstrasse PRATER e ss Ma tra rianne Hörlgasse -S Neutorgasse ngasse ien Zelinkagasse s Bö Spitalgasse re he rsegass -T Schottenring Esslinggasse Krkhs. ia Wipplinger- strasse ar d. Barmh. Alser Strasse Maria-Theresien-StrasseM Hohen- staufeng. Kochgasse U e tor- UniversitUUniversitäts-Strassen Salz e Brüder iversitätts-Strasse Werdertorg. ück L s-Stra br e sse Wickenburg d Schlösselgasse LLandes-andes- e r e ggerichtericht Feldgasse r Laudong. UniversitätUniversität - Lange Gasse e n s - e s e Schottengasse n d g. Grillparzerstrasse a k e e g ri e c Rathausstrasse n k w ü a c r Florianigasse n ü h e M r c b Felderstrasse Freyung R b S Buchfeldgass Schönborng. Fuhrmannsg. RRATHAUSATHAUS Landesgerichtsstrasse K Tiefer Graben ai Urania Julius-Raab Piaristengasse Skodag. l-Lueger-Ring Platz - Teinfaltstr. RRathausathaus s Bognerg. u U z Naglergasse a t e h a s l t s i Dr.-Kar Wallnerstr. e pplatz a Herrengasse a r RRathaus- Finanz- 1 t s Bankgasse s Lerchengasse Tigergasse t landes- Jo m sefst a ädte l dir. r Strasse PARKPARK Graben l Reichsratsstrasse o Strozzigasse A Stadiongasse. Z u e 2 r s Kohlmarkt p Neudegger Josefsgasse e r. r VOLKSGARTENVOLKSGARTEN t g PParlamentarlament s 10 Habsbg g.r M Zeltgasse s e Stephansdom l-Renner-Ring a t n r r xe Trautsgasse . u rga rä sse 11 12 B Bahnhof U Dr.-Kar 9 Museu 13 Wien- Lerc s he Dorotheergasse s Myrthengasse nfel Mitte der Strasse HHelden-elden- u l Neubaugasse mstr. asse 14 pplatzlatz 8 Spiegelg. f 16 n e Hanuschg. Fü i Ne Bellariastr Burgring hrichg. ustiftgasse W U MMaria-aria- 7 15 Breite Gasse M TTheresien-heresien- BBURG-URG- 17 STADTPARK es PPlatzlatz g. Burggasse Spittelbg g. s GGARTENARTEN Stuckgasse Mundsgasse Stiftgasse Bandgasse e Zieglergasse 3 pl 6 at Goethe 18 Kirchen- z Hermanngasse MMesse-esse- Opernring Schweighfr.g.ppalastalast 20 Babenbergerstr. SSchiller-chiller- 19 i U G pplatzlatz e Nibelungeng. Elisabethstr Veterinarmed. gasse t Siebensterngasse re Eschenbachg. id . e Kärntner Str. Universität m S a c rk h t w 5 a e r ss z a Operngasse U e g n ld b a e T b r Seidengasse Lindengasse h e o . g g Lot s r KKarls-arls- hr t g. á ing r Girardig.Le h erstrasse a pplatzlatz Karls- s se s as Laimgrubeng. e Str Fillgrader TTechn.echn. platz fer Barng. Richtergasse hil Köstlerg. UUniversitätniversität ARENBERG- ria Ma Windmühlgasse 4 Stiegeng. Schleifmühlg. PARK Paniglgasse Schadekgasse Gumpendorfer Strasse kt ar Schikanederg. m FFrankenbgg.ra Operngasse nke ch ile nbgg. Luftbadg.se e as ze as nzeil N en To Westbahnhof rg Wie U i G Unteres Dür e ke e W in t Mühlg. Wiedner L Rech Hauptstr. Belvedere ATTRACTIONS Hofburgkapelle (Palace Chapel) 13 Albertina 15 Kaiserappartements (Imperial Apartments) 10 Augustinerkirche 14 Kunsthistorisches Museum Burgtheater 1 (Museum of Art History) 6 Die Burgkapelle 11 Lipizzaner Museum 11 Domkirche St. Stephan 27 MuseumQuartier 3 Gemäldegalerie der Akademie Neue Hofburg 7 Der Bildenden Kunste Schatzkammer (Imperial Treasury) 9 (Academy of Fine Arts) 5 Spanische Reitschule (Spanish Riding School) 12 Haus der Musik 22 Vienna’s English Theatre 2 Hofburg Palace Complex 8 Wiener Staatsoper (Opera House) 18 46 06_568914 ch01.qxd 7/23/04 10:03 AM Page 47 Ausstellungsstrasse Rote .
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    SIMPLY AUSTRIA | 06 Nights / 07 Days HIGHLIGHTS • Stay at Innsbruck, Salzburg and Vienna • Visit the Swarovski Crystal Word with shuttle bus transfers • Salzburg city tour • Vienna city tour including entrance to Schönbrunn Palace • Austria Visa Charges Included ITINERARY Day 01 Arrive Vienna and transfer to Innsbruck Welcome to Vienna – Austria! Upon arrival at the Vienna international airport, take the train to Innsbruck directly from the Vienna airport. The train journey from Vienna Airport train station (Wien Flughafen) to Innsbruck train station will take approximately 4 hours and 50 minutes. Use your Vienna pass for this journey. On arrival at the Innsbruck train station, transfer to your hotel on your own. Arrive and check into the hotel. Overnight : Hotel in Innsbruck Meals : None Day 02 Innsbruck : Visit Swarovski Crystal World with shuttle bus transfers Enjoy breakfast at the hotel; later proceed for a tour of Swarovski Crystal World. Take the shuttle bus to reach the Swarovski Crystal World. The Swarovski Kristallwelten Shuttle travels four times per day from Innsbruck to Swarovski Crystal Worlds and back. Once you reach Swarovski Crystal World, situated in Wattens, explore the fantastic and sparkling world of Swarovski. The timings for shuttle bus from Innsbruck, Hauptbahnhof are as follows:- 08:40 10:20 12:40 14:40 16:40 The timings for shuttle bus from Swarovski Crystal world are as follows:- 11:35 13:35 15:35 17:35 1 9:05 Overnight : Hotel in Innsbruck Meals : Breakfast Day 03 Innsbruck – Salzburg After breakfast at the hotel, Check out and proceed to Innsbruck train station on your own.
  • Jahresbericht 2018

    Jahresbericht 2018

    III-287 der Beilagen XXVI. GP - Bericht - 02 Hauptdokument 1 von 128 Jahresbericht 2018 www.parlament.gv.at 2 von 128 III-287 der Beilagen XXVI. GP - Bericht - 02 Hauptdokument www.parlament.gv.at III-287 der Beilagen XXVI. GP - Bericht - 02 Hauptdokument 3 von 128 apf Jahresbericht 2018 | Inhaltsverzeichnis Inhaltsverzeichnis Vorworte Schwerpunkte der Schlichtungstätigkeit 66 - Bahnverkehr 67 Bundesminister für Verkehr, Innovation - Busverkehr 75 und Technologie 02 - Flugverkehr 77 Geschäftsführerin der Schienen-Control Schlichtungstätigkeit für PRM 80 und Leiterin der apf 03 Internationale Zusammenarbeit 84 Zusammenfassung Passagier- und Fahrgastrechte Das Jahr 2018 im Überblick 06 Judikatur und Umsetzung der Passagierrechte - Bahnverkehr 90 Schlichtungstätigkeit - Busverkehr 96 - Flugverkehr 99 Agentur für Passagier- und Fahrgastrechte 18 Pünktlichkeit im Bahnverkehr 102 Schlichtungsverfahren 27 Jahresbilanz der apf 34 Service und Informationen - Jahresbilanz: Bahn 40 - Jahresbilanz: Bus 48 Verfahrensrichtlinie der apf, - Jahresbilanz: Schiff 56 Gesetze, Beschwerdeabteilungen und Links 116 - Jahresbilanz: Flug 60 Berichts- und Informationspflicht gemäß AStG 118 Glossar 120 www.parlament.gv.at 4 von 128 III-287 der Beilagen XXVI. GP - Bericht - 02 Hauptdokument Vorwort | apf Jahresbericht 2018 Sehr geehrte Damen und Herren Abgeordnete! Sehr geehrte Leserinnen und Leser! DieAgenturfürPassagier-undFahrgastrechte (apf),gegrün- IneinemanderenBereichgibte seinenerfreulichenRück- det2015,istmittlerweilenichtmehrausderheimischen gangzuverzeichnen:Knapp700Beschwerdenlangten2018