Csr Report 2014
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BRINGING CSR TO LIFE. TOGETHER SITA GROUP CSR REPORT 2014 BRINGING CSR TO LIFE. TOGETHER CEO STATEMENT 3 SITA AT A GLANCE 4 OUR BUSINESS 6 CSR AT SITA 12 SITA AND THE ENVIRONMENT 18 OUR PEOPLE 22 SITA AND THE COMMUNITY 30 ABOUT THIS REPORT 40 GRI INDEX 42 FEEDBACK 44 Cover photo: SITA Beirut team building event, Shouf Biosphere Reserve, June 2014 - Photo courtesy ProMax for Adventures & Fitness CSR REPORT 2014 1 BRINGING CSR TO LIFE. TOGETHER UNITED NATIONS LABOR • Principle 8: undertake initiatives to promote GLOBAL COMPACT TEN • Principle 3: Businesses greater environmental PRINCIPLES should uphold the freedom of responsibility; and association and the effective The UN Global Compact is a recognition of the right to • Principle 9: encourage strategic policy initiative for collective bargaining; the development and businesses that are committed diffusion of environmentally to aligning their operations and • Principle 4: the elimination friendly technologies. strategies with ten universally of all forms of forced and accepted principles in the compulsory labor; ANTI-CORRUPTION areas of human rights, labor, • Principle 5: the effective • Principle 10: Businesses environment and anti-corruption. abolition of child labor; and should work against By doing so, business, as a • Principle 6: the elimination of corruption in all its primary driver of globalization, discrimination in respect of forms, including extortion can help ensure that markets, employment and occupation. and bribery. commerce, technology and ENVIRONMENT finance advance in ways that benefit economies • Principle 7: Businesses and societies everywhere. should support a precautionary approach to HUMAN RIGHTS environmental challenges; • Principle 1: Businesses should support and respect the protection of internationally proclaimed human rights; and • Principle 2: make sure that they are not complicit in human rights abuses. 2 CSR REPORT 2014 BRINGING CSR TO LIFE. TOGETHER WELCOME TO OUR THIRD CORPORATE SOCIAL RESPONSIBILITY (CSR) REPORT In my introduction to our SITA’s major environmental impacts are 2013 CSR report, I stated energy use through operations and air the importance of our travel. We continue to see reductions in our long-term CSR strategy, and energy and emissions intensity ratios year our commitment to being a on year. However, during 2014 there was responsible business. Looking an increase in emissions from business back at the year in review I am travel. As an organization that operates on pleased to say that we have made good behalf of our customers in the air transport progress in our three strategic areas: industry in around 200 countries, air travel • Integrating CSR into our business is a requirement. Nevertheless, we remain committed to tracking and reporting on • Managing our environmental impact, and our travel – as well as using alternative • Bringing value to our communities technologies where we can. The following pages of this report give more During a trip to India in October, I took the detail on what has been done, but there are a opportunity to join some of my management few key areas I would like to highlight. colleagues in visiting the Divine Mercy’s Ward In July, I once again reconfirmed our at the Mother Teresa Ashram in Jaipur. This commitment to the United Nations Global was just one of many volunteering activities Compact – recognizing it as an important that SITA employees participated in across the framework for our approach to responsible globe, and I was grateful to be part of it to see business. We continue to use the principles first hand the positive impact that can be made of the Global Compact to inform a number of on local communities. our actions in the areas of labor, environment, Looking to 2015, we will review and develop human rights and anti-corruption. our CSR strategy so that it remains relevant I also took the opportunity to sign the for our business and stakeholders as the air UNGC Call to Action on Anti-corruption, transport industry evolves. As we address the joining many other organizations that material issues, my colleagues in the CSR support the promotion to governments Executive Review Board, together with the of anti-corruption measures and the CSR Steering Group, will continue to ensure implementation of policies that will that we deliver on our commitment to be a establish systems of good governance. responsible business. In our own business we retained a keen We encourage and welcome your feedback on emphasis on ensuring that our policies and our CSR Report via [email protected]. processes support corporately and socially responsible behavior. As part of this activity, we released our global environmental policy in October. Throughout the year, SITA has been implementing ISO 14001 (Environmental Management Systems) across our five largest Francesco Violante locations. Three sites gained certification CEO, SITA during the year, while the remaining two were certified early 2015. CSR REPORT 2014 3 BRINGING CSR TO LIFE. TOGETHER 40+ air transport CIOs on SITA’s Board & Council 20 committees to set standards OWNERSHIP 430 SITA air transport industry members 2,800 customers 20 Billion business and mission-critical transactions handled by SITA every year for the air transport industry 126 Million AIRPORTS 200 passengers via our countries horizon system No.1 & territories baggage tracing network WorldTracer in use at 2,200 airport locations 1,000 airports 5,500 SITA kiosks worldwide 30,000 CUTE systems in use worldwide 4 CSR REPORT 2014 BRINGING CSR TO LIFE. TOGETHER 13,500 aircraft using SITA’s aircraft communication services 100 Million type B messages carried per day 1,394 VHF ground stations worldwide 4.6 Million flight plans delivered per year AIRLINES 140 nationalities 60 languages SITA'S GLOBAL spoken 4,500 PRESENCE OUR employees PEOPLE 95% of all international destinations covered by SITA's extensive network NETWORK INFRASTRUCTURE 13,500 air transport sites connected by SITA 15,000+ VPN networks IP connections CSR REPORT 2014 5 BRINGING CSR TO LIFE. TOGETHER 6 CSR REPORT 2014 BRINGING CSR TO LIFE. TOGETHER SITA is the world’s leading specialist in air transport Our subsidiaries communications and IT solutions. We have been providing air SITA has three subsidiaries: transport industry communications and IT solutions to airlines, airports, governments, ground handlers and other customers • OnAir, which is the leading provider of in-flight connectivity, over the world’s most extensive network for more than six • CHAMP Cargosystems, the world’s only IT company decades. Our technology is used for nearly every air passenger dedicated solely to air cargo, and trip across the globe – and nearly every airport and airline in the • SITA Bureau Services (SBS), our new cloud-based venture world does business with us. which is simplifying billing for the benefit of airlines and Headquartered in Geneva, Switzerland, SITA is also one of the Air Navigation Service Providers. world’s most international companies. Our global reach is based SITA also operates a joint venture, Aviareto, which provides on local presence, with 2,800 customers in 200+ countries and aircraft asset management to the air transport community. territories. We employ 4,500 people of more than 140 nationalities, These subsidiaries are not included in the boundaries of this speaking over 60 different languages in 137 countries. report (see About this Report). SITA has 5 main business divisions: CORPORATE STRUCTURE • Communications Infrastructure Solutions SITA’s corporate structure comprises SITA SC, a Belgian • Airport Solutions co-operative, and SITA N.V., a Dutch commercial company. • Passenger Solutions The majority of SITA’s activities are today undertaken through • Government Solutions SITA N.V., although SITA’s network services are housed in the • Aircraft Communications SITA co-operative. The SITA Trust Foundation is an Employee Share Plan Trust. SITA Group Foundation’s shareholding is fixed, Our portfolio addresses the IT and communications needs of with companies holding certificates in the Group Foundation, the air transport industry with more than 120 products and which represent the economic interest in the N.V. shares. There solutions. They include managed global communications and is a very large overlap between the members of SITA SC and the technology integration, infrastructure and outsourcing services, certificate holders of the SITA Group Foundation. In practice, as well as services for managing airline infrastructure, airports although SITA N.V. has two main shareholders – SITA SC and the and passenger operations. In addition, SITA provides services SITA Group Foundation – they function as one governing body for to facilitate flight and aircraft operations and air-to-ground SITA N.V. communications, baggage operations, transportation security and border management, cargo operations and more. A full SITA SC is wholly owned by its members. Shares in SITA SC are breakdown of SITA’s products and services can be found online: reallocated to members each year based on their use of all SITA www.sita.aero/solutions-and-services/solutions. services in the previous year. This means that the shareholding structure of the co-operative is variable, rather than fixed. OTHER TRAVEL DISTRIB’N There have been no major changes to the organization’s GOVERNMENT size, structure, ownership or supply chain since the last report, AIRPORT issued in 2014. AEROSPACE AIR CARGO Our business by sector AIRLINE CSR REPORT 2014 7 BRINGING CSR TO LIFE. TOGETHER ORGANIZATIONAL GOVERNANCE SITA Council SITA Board The SITA Council plays a significant part in the overall governance of SITA. As a member-representative body, the The SITA Board (as a unitary structure) supervises the activities Council has the role of representing and safeguarding the of the SITA Group to ensure its effective operations, and reports interests of our membership with the right of final approval over to SITA Members at the Annual General Assembly. The role of the specific, important matters relating to the high-level direction Board has been modeled on best practice for both cooperative of the organization.