BBC Radio Ulster/Foyle

Service Review of Nations Radio: BBC Radio Ulster/Foyle Analysis of Public Consultation

February 2011

Prepared by Public Knowledge

Table of Contents

1. EXECUTIVE SUMMARY 3

2. INTRODUCTION 5

3. SUMMARY OF KEY THEMES 7

APPENDIX A: RESPONSES TO CONSULTATION QUESTIONS 13

Question 1: How do you listen to Radio Ulster and Radio Foyle and how often? 13

Question 2: Is there anything else you want to say about the ways you can or cannot listen to Radio Ulster/Foyle? 16

Question 3: Radio Ulster/Foyle has a number of commitments regarding news and current affairs: how well do you think it does these things? 18

Question 4: Radio Ulster/Foyle should carry significant coverage of sport in Northern Ireland. What do you think of its sports coverage 22

Question 5: Radio Ulster/Foyle should reflect life in Northern Ireland: how well do you think it does these things? 24

Question 6: BBC Radio Foyle should provide programmes which reflect the needs and interests of audiences in the North West of Northern Ireland. How well do you think it does this? 27

Question 7: Radio Ulster/Foyle has commitments relating to culture and creativity: how well do you think it does these things? 30

Question 8: Radio Ulster/Foyle should provide content which helps people learn: how well do you think it does these things? 33

Question 9: The station’s style and tone should encourage listeners to contribute to programmes in a variety of ways. How well do you think it does these things? 34

Question 10: What do you think about the Radio Ulster/Foyle website? 37

Question 11: Is there anything else you want to say about Radio Ulster/Foyle? 39

APPENDIX B: PROFILE OF RESPONDENTS 40

2 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

1. EXECUTIVE SUMMARY

1.1 Background

The Trust is the governing body of the BBC. Its role is to get the best out of the BBC for licence fee payers.

One of the key ways in which it ensures that the BBC is delivering its public purposes is by carrying out a rolling programme of reviews of the BBC services. As part of these reviews the Trust conducts a public consultation in order to understand the views of licence fee payers.

The Trust’s latest service licence review looked at BBC’s national radio stations in Northern Ireland, Scotland and Wales, including BBC Radio Ulster/Foyle.

1.2 Consultation

The consultation ran from 11 October 2010 to 12 January 2011.

Licence fee payers were able to take part in the consultation via an online form or by completing a hard copy response. 190 people responded to the consultation.

These responses were analysed by Public Knowledge, an independent research company, on behalf of the BBC Trust.

1.3 Key Issues from the consultation

There were a number of key issues raised by respondents. It should be noted that these are the views of those who took part in the consultation and should not be considered representative of all listeners.

Support for Radio Ulster/Foyle

There are a lot of positive remarks from respondents about Radio Ulster/Foyle and many are very appreciative of the service. The news and current affairs output is generally well appreciated and respondents recognise that the station does well in representing life and culture in Northern Ireland.

Range of Programming

While many respondents praise the range of programmes on the station, some suggest there are areas for improvement. In particular it is suggested that there is too much music, especially mainstream music, which is available on

3 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

other BBC Radio stations. There are calls for more comedy programmes, more business programmes and more ‘serious’ or educational programmes.

Sports coverage

Those who enjoy sport are grateful for the range and depth of sports coverage. However, those who have less interest in sport consider there to be too much sports coverage. On the other hand some respondents feel that there could be a broader range of sports featured on Radio Ulster/Foyle.

Reception

Many respondents comment about the poor reception for Radio Ulster/Foyle, in particular the DAB coverage. There are also concerns about FM coverage, and the lack of availability on digital television.

News coverage

Whilst many respondents are very happy with the news coverage on Radio Ulster/Foyle and believe it provides accurate, impartial and independent news, a number express concern about coverage of certain issues, and that the station is not always balanced in its reporting. Some of the issues mentioned are too much local coverage and not enough global reporting, too many populist stories, too much focus on mainstream political parties and too many stories from Belfast rather than the whole of Northern Ireland. Respondents note that impartiality must be the cornerstone of news reporting.

Language Programming

A number of respondents raised the issue of programming in Irish language or Ulster-Scots. Some stated that there should be more indigenous language programmes, indeed some considered that there should be a specific station in Irish, while others claimed that the amount of current output was excessive given the number of people who speak the languages.

4 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

2. INTRODUCTION

2.1 About the review

The BBC Trust is the independent governing body of the BBC representing the interests of licence fee payers.

The Trust’s role is to get the best out of the BBC for licence fee payers and to secure effective promotion of its public purposes. The Trust is required to represent the interests of licence fee payers, assess their views carefully and appropriately, and have regard to the competitive impact of the BBC’s activities on the wider market. It must also ensure that the BBC observes high standards of openness and transparency.

Each of the BBC services has a ‘service licence’ which details the remit for that service, outlining the overall format and particular characteristics the output of the service should embrace. The licence also indicates how the specific service should contribute to the overall delivery of the BBC’s public purposes.

The BBC Trust is committed to reviewing each BBC service at least once during a five year cycle. This report will be considered as part of the review of the BBC’s Nation’s Radio in Northern Ireland, Scotland and Wales. This report covers responses to the consultation on Radio Ulster/Foyle.

The Trust has issued a service licence for BBC Radio Ulster/Foyle which sets out what the service is expected to achieve. It is intended to be a speech-led service which broadcasts a wide range of programmes reflecting all aspects of life and culture within the region. Its programming combines extensive coverage of local issues, interests and events with coverage of national and international developments. It should provide programmes which are high quality, original, challenging, innovative and engaging.

5 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

BBC Radio Foyle has a specific remit to provide programmes which meet the interests and needs of listeners in the North West of Northern Ireland.

2.2 About the public consultation

As part of any review, the Trust considers a range of different types of evidence including asking licence fee payers to respond to a number of specific questions about the services through an open public consultation. This consultation was open from 11 October 2010 to 12 January 2011.

Respondents were able to reply to 11 questions on the BBC Trust’s website or via hard copy leaflets. A total of 153 online responses and 37 hard copy responses were received.

The responses to the public consultation were analysed by Public Knowledge, an independent research company, on behalf of the BBC Trust.

This report summarises both the key themes expressed by the public and responses to the 11 consultation questions.

This report covers replies from individuals only - responses from stakeholders and organisations can be found separately on the BBC Trust website.

6 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

3. SUMMARY OF KEY THEMES

It should be noted that these are the views of those who took part in the consultation and should not be considered representative of all listeners.

The majority of respondents are appreciative of the programming provided by Radio Ulster/Foyle. Many listeners are very happy with news and sports coverage on Radio Ulster/Foyle. Respondents also welcome the local output which cannot be found anywhere else on the radio. They enjoy the opportunities provided to take interact and engage with the station, and also welcome the educational and factual programmes.

I am an avid Radio Foyle/Ulster and to be honest I don't listen to any other stations. - Male 55-64

I generally think that they do provide a good service of local programs made for local interests and local people and we would all be at a disadvantage if they were not available - Male 55-64

Radio Ulster has comprehensive and detailed coverage of local sport whenever it takes place. Excellent! - Male 65-74

Although I was brought up and educated in the Northern Ireland community which does not embrace the Irish language, I was able to use Radio Ulster's resources (along with adult education night classes) to learn the language and I appreciate the resources provided to help me with this. – Male 55 to 64

The following areas are highlighted by the respondents as important, or where there is room for improvement.

Content of the schedule

While, as noted above many respondents are pleased with the range of programming on the station, some make personal suggestions about they way they believe the schedules could be improved:

Some respondents feel there is too much mainstream popular music rather than local music on the station. They comment that ‘pop’ can be found elsewhere on the BBC and therefore isn’t necessary on Radio Ulster/Foyle.

Not at all in terms of music. I believe you underestimate the interest in this subject. The only local music presented is either for teenagers in a mock MTV programme called Across The Line or in your irish programmes. What about the majority of us who want to see other grown up styles of music and don't want to watch a programme that shoehorns in the irish language? – Female 35 to 44 7 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

I think the service during the daytime is a little to heavily tilted to presenter/music shows, other than this Radio Ulster has a good spread of creative programme - Male 55-64

While respondents praise the existing comedy programming, there are also calls for more new comedy programmes.

There could be more air time given to comedy - programmes such as 'The folk on the hill' are excellent - Male 65 to 74

The evening and late night music programmes are fantastic, as is arts extra. More comedy would be nice. – Male 25 to 34

Respondents suggest that there could be more business coverage both within news coverage and as separate programmes.

It certainly does not give enough focus to business and economic matters generally and when it does it seems to prefer negative news stories to positive ones. In the current climate the reality is that there is much positive news from certain business sectors in NI but you would be forgiven for assuming there was no such good news about. – Male 35 to 44

very few local equivalents of 'In Business' or other Radio 4 flagships. – Male 55 to 64

Sports Coverage

Whilst the sport coverage is appreciated by many respondents with comprehensive coverage of rugby and football as well as GAA sports and local games being praised, a number comment that there is too much included in the schedule. Some respondents also comment that football in particular is given too much airtime and some are unhappy when regular programming is removed from the schedule to make way for football matches. There are also some who say that Irish League is given more coverage than GAA and that there should be more minority sports included.

It does it quite well, but I find that certain sports do not receive the attention they deserve. For example GAA coverage on the BBC is quite poor in comparision to that received by Irish League soccer on an ongoing basis- despite the fact that as a sport it is mainifestly more popular - both in numbers playing and numbers actively supporting the games. During the GAA Championship season I accept that the coverage improves, but throughout the year it seems to take a back seat. - Male 35-44

8 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

There's far too much local sports coverage and my favourite radio programmes keep getting taken off air for coverage that should be online or sent out on Medium Wave. - Female 25-34

Reception

Whilst respondents acknowledge that it is possible to receive Radio Ulster/Foyle in a variety of ways, many comment that there are problems with reception. In particular some are unable to receive Radio Ulster/Foyle via DAB and there are also issues with FM coverage for those travelling by car. Some also mention that they cannot receive Radio Foyle via digital TV. Meanwhile, some are unhappy that they have to listen to Radio Foyle rather than Ulster, due to their location.

Audio-availability is widespread within their target area of Northern Ireland. Many varied modes of access to the servive are available. – Male 55 to 64

Would love to listen to digital but reception is terrible – Male 45 to 54

I find it difficult when travelling by car in Northern Ireland to stay tuned to Radio Ulster. It seems that I have no option on FM but to listen to Radio Foyle when i am within it's transmitter area – Male 55 to 64

News Coverage

There is a wide range of responses to the current affairs coverage, varying from those who are very satisfied with the programming to those who are concerned that the station may not always be balanced in its reporting. Many believe that Radio Ulster/Foyle is fulfilling its commitments with regards to news and current affairs, in particular with regard to covering issues within Northern Ireland. They consider Radio Ulster/Foyle is a reliable news source and provides a good balance of current affairs and news.

However, other respondents raise a wide range of issues where there is concern including a lack of European and Global issues, too much focus on Belfast events, too much focus on the main political parties, a feeling that sometimes interviewers are too deferential to guests, while others believe that there is a tendency amongst some presenters to be over sensational rather than simply reporting the facts.

I feel Radio Ulster is a credible news source and it is my first destination for news programming. – Male 35 to 44.

They do not always give an accurate and impartial picture. – Age and gender not given

9 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

I think in most instances it does this very well, however, I think there is sometimes an over concentration on local political events bordering on overkill. – Male 65 to 74

Reflecting life in Northern Ireland and supporting local culture

Respondents note that Radio Ulster/Foyle does reflect the diversity of cultures in the country through its programming. People are happy that different cultures and religions are covered in the schedule and feel that the station is inclusive and understands local issues. With specific regard to culture, listeners believe that it is well-covered though some feel there could be more coverage of local events and issues

I feel that radio Ulster/Foyle really delivers the goods on supporting the arts and culture. Its comedy is of very high value. - Male 35-44

These are all well covered on both stations - perhaps more comedy would be good. - Female 25-34

needs more programming made by local communities telling their stories and how every day decisions effect them - Male 45 to 54

Only a relatively small number of respondents listen to Radio Foyle, and of these most believe that Radio Foyle does a good job in representing the North West of Northern Ireland. However, some respondents comment that there is no need for a specific station for the region.

The local programmes in the morning are interesting and let us know what is happening locally - Female 55-64

For its size and listening population, there is no justification to provide a separate radio service to the North West of the province. There is little, if anything unique, either culturally or sociologically to this area which cannot be catered for by the current schedule broadcast by Radio Ulster. Radio foyle should be cut. - Male 65-74

Language Programming

Respondents are divided about programming either in Irish language or Ulster Scots. While some respondents feel that there should be more indigenous language programming, and some arguing for a separate network as there are in both Scotland and Wales, others believe that there is too much of this programming, particularly that in Ulster Scots, given the limited number of speakers.

I want neither Ulster Scots or Irish, thank you. History programmes about the Ulster Scots and Irish heritage are fine (eg Pipes and Drums)

10 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

but not programmes in the medium of either language thrust on the rest of us-total waste of money in these straitened times. –Female 55 to 64

I think regional language provision by the BBC in Northern Ireland is significantly poorer than for other Nations in the UK. The number of Scottish Gaelic speakers in Scotland is less than the number of Irish speakers in Northern Ireland. Yet, Scottish Gaelic has it's own dedicated BBC TV and Radio stations while Irish only gets a few occasional programmes. –Male 16 to 24

Like the vast majority of the population of northern Ireland, the only language I speak is English. Too much radio ulster time is given to irish and ulster scots programs. Why not broadcast in polish or portugese? They are probably more widely spoken and understood than Irish and ulster scots. –Male 25 to 34

Programming which helps people to learn

Many respondents are very happy with the programming which is designed to ‘educate’ the listeners. However, there are some who are unaware of such programming and a few who feel there are specific areas where the radio stations could be doing more to inform and educate their listeners. Some comment that there could be more documentaries or more programmes on issues such as business, or science and technology as well as personal development.

Again, Foyle by its nature, seems to be informative and inclusive and able to use local people to impart knowledge and make interesting programmes. The gardening and consumer programmes on Ulster on Sat mornings do a good job but I can't think of any others. – Female 55- 64

Special series such as Legacy and the History of Ireland have been truly excellent. Programmes such as Gardeners' Question Time represent ongoing sources of information for many. - Female 45-54

Should include more about the role of business in job and wealth creation and that enterprise and making a profit are good things for the wider community. Also point out that public services need to be paid for and that businesses make a considerable contribution from corporation taxes and rates, and by creating the jobs that allow employees to pay taxes too. - Age and gender not given

Audience involvement and contribution

Respondents appreciate the station allowing them to take part in a variety of ways and on the whole they feel that the opportunity to take part is well presented. They mention various methods of participation such as phone,

11 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

email and text. However, some find there is too much audience participation and there are some phone-in programmes which are disliked by certain respondents.

The talk programs on radio ulster give a lot of scope for people to participate if they want to and they are always advertising ways to get in contact by e-mail and text and phone and a lot of people do. - Male 55-64

It does this very well. Certainly in the programmes I listen to the text number and telephone number are frequently repeated and listeners do accordingly respond. - Male 45-54

The current fashion of asking 'let us know what you think' sends a shiver of horror through me. I want to be informed, educated and entertained. I do not want to listen to uninformed views, even if they do reflect populr opinion. - Male 55-64

12 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

Appendix A: RESPONSES TO CONSULTATION QUESTIONS

Please note verbatim quotes used are as submitted by respondents and have not been amended for grammar, spelling or other typographic errors.

Question 1: How do you listen to Radio Ulster and Radio Foyle and how often?

Radio Ulster

Q1 – Overall Total Total % Frequently 109 77% Sometimes 31 22% Never 1 1% TOTAL NUMBER OF RESPONDENTS 141 100%

Q1a – FM Radio Total Total % Frequently 90 73% Sometimes 29 24% Never 4 3% TOTAL NUMBER OF RESPONDENTS 123 100%

Q1b – Medium Wave Total Total % Frequently 9 10% Sometimes 33 37% Never 47 53% TOTAL NUMBER OF RESPONDENTS 89 100%

Q1c – Digital Radio Total Total % Frequently 39 35% Sometimes 32 29% Never 39 35% TOTAL NUMBER OF RESPONDENTS 110 100%

Q1d – Digital TV Total Total % Frequently 18 17% Sometimes 50 49% Never 35 34%

13 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

TOTAL NUMBER OF RESPONDENTS 103 100%

Q1e – Live Online Total Total % Frequently 10 11% Sometimes 42 45% Never 41 44% TOTAL NUMBER OF RESPONDENTS 93 100%

Q1f – On-demand (catch up listening) Total Total % Frequently 11 11% Sometimes 48 49% Never 40 40% TOTAL NUMBER OF RESPONDENTS 99 100%

Q1g – Podcasts Total Total % Frequently 3 3% Sometimes 21 23% Never 68 74% TOTAL NUMBER OF RESPONDENTS 92 100%

Radio Foyle

Q1 – Overall Total Total % Frequently 38 32% Sometimes 32 27% Never 47 40% TOTAL NUMBER OF RESPONDENTS 117 100%

Q1a – FM Radio Total Total % Frequently 31 30% Sometimes 27 26% Never 45 44% TOTAL NUMBER OF RESPONDENTS 103 100%

Q1b – Medium Wave Total Total % Frequently 7 9% Sometimes 8 10%

14 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

Never 66 81% TOTAL NUMBER OF RESPONDENTS 81 100%

Q1c – Digital Radio Total Total % Frequently 9 9% Sometimes 10 11% Never 75 80% TOTAL NUMBER OF RESPONDENTS 94 100%

Q1d – Digital TV Total Total % Frequently 6 8% Sometimes 8 10% Never 63 82% TOTAL NUMBER OF RESPONDENTS 77 100%

Q1e – Live online Total Total % Frequently 8 9% Sometimes 12 14% Never 66 77% TOTAL NUMBER OF RESPONDENTS 86 100%

Q1f – On-demand (catch up listening) Total Total % Frequently 10 12% Sometimes 11 13% Never 65 75% TOTAL NUMBER OF RESPONDENTS 86 100%

Q1g – Podcasts Total Total % Frequently 1 1% Sometimes 7 9% Never 73 90% TOTAL NUMBER OF RESPONDENTS 81 100%

15 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

Question 2: Is there anything else you want to say about the ways you can or cannot listen to Radio Ulster/Foyle?

It should be noted that these are the views of those who took part in the consultation and should not be considered representative of all listeners.

The majority of comments refer to either patchy reception or the lack of the digital signal depending on where respondents are trying to listen. While some respondents mention having a good signal, some of these comment that the signal is poor when travelling across the country. Some respondents are unhappy that their radios automatically retune to Radio Foyle from Radio Ulster when travelling in that particular area.

Good reception for Radio Ulster/Foyle

A number of respondents comment that they have no issues with the way they can listen and that availability is widespread.

There are no issues for me regarding the opportunities to listen to Radio Ulster. I realise that in some areas the signal is not good, but for me this is not an issue. – Female 45 to 54

no issues with the way we can listen. – Male 25 to 34

There is extensive coverage of Ulster on all platforms in my area but only digital coverage of Foyle. - Male 65 to 74

Problems with reception

The majority of comments concern the poor reception of Radio Ulster/Foyle. In particular there are comments about the lack of availability on digital with many saying they would like to listen on digital but are unable to. Other respondents comment about the difference in signal when driving across the country, and are unhappy about Radio Ulster automatically switching to Radio Foyle when driving into that particular area.

Poor reception

The need to re-tune the car FM to find Radio Ulster can be annoying when driving in the Radio Foyle area. – Male 55 to 64

Reception in the Glens of Antrim is poor, especially in bad weather; and there is no digital signal at all. – Male 65 to 74

Either get rid of medium wave broadcasting or provide better recetion on the north coast. Reception is so poor to be impossible to listen to. – Male 55 to 64

16 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

Unavailable on digital

Cant get Digital Radio Ulster in Downpatrick! Why did I buy my Digital Radio? – Age and gender not given

Cannot access Radio Foyle via digital television ie. Sky TV Not sure if its possible to pick up via DAB, so no point buying a DAB radio! –2 Male 25 to 34

Dislike forced switching from Radio Ulster to Radio Foyle

I find it irritating that when you go into the Radio Foyle area you loose Radio ULster. The time difference between digital radio and FM being recieved is almost two seconds. This is bad. Which of the time pips is correct. – Male 55 to 64

Travelling between Omagh and Londonderry I am regularly frustrated by the fact that Channel 93.8 on my car radio changes without warning (and not always at the same geographical point) from Radio Ulster to Radio Foyle. I am happy to listen to either, but would prefer to choose for myself when to change station! - Male 55 to 64

I don't like the fact that when in the Foyle catchment area that on FM I am 'forced' to listen to Radio Foyle and cannot listen to Radio Ulster - exceot on MW - Male 45 to 54

17 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

Question 3: Radio Ulster/Foyle has a number of commitments regarding news and current affairs: how well do you think it does these things?

o It should provide accurate, impartial and independent news and current affairs. o It should report, explain and scrutinise political and social issues in Northern Ireland o Its political coverage should focus on issue and events in Northern Ireland but should also include relevant developments elsewhere in the UK and Republic of Ireland, and should include coverage of Local Government, the Northern Ireland Assembly, Westminster and European Parliaments. o It should bring global issues and developments to the attention of audiences o Radio Ulster/Foyle should aim to be the primary source of information during weather crises or other civil emergencies

It should be noted that these are the views of those who took part in the consultation and should not be considered representative of all listeners.

Around half of all respondents comment that Radio Ulster/Foyle provides a credible and reliable news source fulfilling their commitments well, and achieving a balance of news and current affairs. Some are generally satisfied with news and current affairs reporting, but highlight specific issues they feel could be improved, for example, with regards to political reporting and local news. Also some respondents would like to hear more business news or ‘positive’ news stories. Other comments refer to journalistic style, the like or dislike of particular presenters and the need for greater impartiality in news reporting generally.

Radio Ulster/Foyle fulfils its commitments to news and current affairs well Around a half of respondents believe that Radio Ulster/Foyle is fulfilling its commitments with regards to news and current affairs, in particular with regard to covering issues with Northern Ireland. They believe that Radio Ulster/Foyle is a credible news source and provides a good balance of current affairs and news.

Very well, a local station with everything being local. No need for global issues, if you want to listen to all the global issues then listen to bbc radio 2,3,4,5 – Male 35 to 44.

18 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

Generally these commitments are done well. Political and social issues are particularly well covered. The radio is an important sources of information during a weather crisis or civil emergency. – Female 55 to 64.

Suggestions for Improvement

While many respondents are positive about the news and current affairs on Radio Ulster/Foyle, some also make suggestions about how the station could be improved. These include suggestions that there could be more coverage of business issues, the need to always remain impartial (with specific mention of potential political bias in reporting both of issues within Northern Ireland and abroad), and that there could be more positive news stories.

More business news

Radio Ulster (RU) does a good job in covering the main news and current affairs issues of the day. However its coverage of business matters could be improved. While the business slot on GMU covers some good news stories it occasionally includes items only peripheral to business – eg one slot featured house prices, consumer energy prices and the stock market/currency figures. Hardly business at all. – Age and gender not given.

With the current economic climate and with the main area for growth being the private sector – It would be sensible to cover business stories and encourage commercial entrepreneurship daily. It is the local SME business community who have the opportunity to grow our economy and stories which will encourage and motivate would help this. Good news rather that doom and gloom would also bolster a more positive attitude all round. Lets shout about our success rather than ponder on history – Female 35 to 44

More ‘positive stories’

In the main Radio Foyle does well. There are times that negative coverage dominates when there are more positive angles to take. Balance the views of thiose who get a chanve to come on and speak – Female 35 to 44

I do not think Radio Ulster provided enough positive news about Ulster for me personally, – Female 65 to 74

Radio Ulster/Foyle needs to be impartial at all times

Radio Ulster is very good a providing local national & world news. However this has not always been impartial, and I have been disapointed when radio Ulster presenters have been biased towards

19 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

Israel in interviews from that conflict and not given a fair hearing to the victims of Israeli army. Also on occasions it has delved into the personal lives of polictians in NI and this is not its role. – Male 35 to 44.

Radio Ulster does this pretty well, however we believe that Radio Foyle has a more nationalist view on events which happen in Londonderry and so they are not always impartial. Radio Ulster/foyle weather is good however during weather crises we believe it I have additional coverage thoughtout all programmes where possible. Stormont coverage is good on radio Ulster as is election time or other big issues affecting Northern Ireland – Male 25 to 34

A number of comments are made with regard to the style of reporting with respondents claiming there has been a move towards ‘dumbing down’ or sensationalism. Other criticism is directed at particular reporters and their journalistic approach. Journalistic approach I don’t think these are handled well at all. Too often aiming for what the aged listener will be appalled by, deliberately giving a lack of information in favour of sensationalism and to provoke audience response. Major global events are ignored in favour of ‘small’ local events. - Male 45 to 54 You mention scrutinise above, your interpretation of the word different from mine. We need presenters who can interrogate political figures rather than the current fawning interviews we now have. - Male 65 to 74

It brings a broad range of topics and analysis is generally thorough. Presenters sometimes try to be too forceful and try to catch spokespersons out, as if to prove how smart they are. – Female 25 to 34

Sensationalism

I agree that Radio Ulster should report and analise news events and current affairs. However, I feel that sometimes the programme broadcast between 9 and 10.30 am on weekdays ‘stirs up’ news stories. The programme should be presented by someone with better presenting skills whose ego is not bigger than the programme. Sensationalism should be left to the tabloids and it is sad when Radio Ulster feels it has to go down this road to maintain what the presenter keeps telling us is the biggest show in the country. – Male 55 to 64

I don't think these are handled well at all. Too often aiming for what the aged listener will be appalled by, deliberately giving a lack of information in favour of sensationalism and to provoke audience response. – Male 45-54

20 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

There are also a number of comments on the balance of local versus global news – although some respondents feel there is too much global news whilst others feel that there is not enough.

Balance between local and global reporting

Political coverage is less than satisfactory, Local issues are only covered sporadically. Little mention is made of all-important European Parliament reporting. Does BBC NI have a journalist/ reported embedded in the E.U Parliament in Strasbourg? World political implications are not investigated sufficiently. e. g Economic implications of Chinese expansionism in Africa and South America for agriculture here! All in all: Too parochial an approach to the political arena in BBC NI. – Male 55 to 64

21 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

Question 4: Radio Ulster/Foyle should carry significant coverage of sport in Northern Ireland. What do you think of its sports coverage

It should be noted that these are the views of those who took part in the consultation and should not be considered representative of all listeners.

Those respondents who listen for and enjoy sport seem to feel that the coverage of sport on Radio Ulster/ Foyle is good with comprehensive coverage of rugby and football as well as GAA sports and local games. However, some who enjoy sport feel that there is not enough variety of sport coverage with the GAA and football getting too much coverage. They feel the station could cover other sports and not just major sporting events.

Those respondents with no interest in sport often find coverage excessive with too much emphasis also being given to sport in news bulletins. Covers sport in Northern Ireland well Many respondents simply comment that this is done well on Radio Ulster/ Foyle, being well covered, balanced and varied. Reporters and presenters are praised, and some respondents welcome the use of Medium Wave for live matches.

There is very balanced and comprehensive coverage of all sports on Radio Ulster/Foyle - Female 55 to 64

Radio Foyle coverage of sport is very good in the local area and also sports analysis. –Female 55 to 64

I would listen to Radio Ulster on a Saturday and the coverage is very good in all Sports - Male 55 to 64

Again there is a good balance with sports that don't get much cover nationally getting a good share of air time - Male 65 to 74

Excellent – perhaps too much balance given to sport at the end of every bulletin compared to culture and arts – Age and gender not given Suggestions for improvement However other respondents comment that the coverage could be improved by including coverage of a wider range of sports or minority sports, such as local horse racing, rowing, canoeing, motor cycling or ordinary cycling. More coverage of local games I have particular interest in both local soccer and Gaelic. I find that the Saturday afternoon coverage for Irish League is very comprehensive and very well delivered and I am kept in touch with all premiership games

22 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

and beyond. This is in stark contrast with local gaelic - or club Gaelic to be more precise. Despite the fact that these games attract a high level of actual interest in view of actual attendances there seems to be much less coverage afforded to the large and existing audience. I feel that this is a pity and a missed opportunity for the BBC which should have as its aim to be the 'expert coverage' of this very popular part of life in this area of Ireland. It should be as comprehensive as that given to IL. The coverage of Championship is excellent but the huge appetite for the rest of gaelic games also needs to be addressed. – Male 55 to 64

Not enough local sport coverage on Radio Foyle. – Female 25 to 34 More coverage of other sports we think there is too much emphasis on GAA and hurling, with less on rugby league in Northern Ireland and other sporting events. Football is adequately covered. – Male 25 to 34

Very very poorly. The only sport played in the country is Football and GAA. Golf when there is a big match on, likewise with other sports when there is an International connection. Where are the reports about local tennis, badminton, sailing, hockey and all of the other sports that thousands of us take part in every year. We have world champions in Mirror class sailing, I have still to hear this reported on Radio ULster even thought it has been going on for at least 4 years. – Male 55 to 64 Too much sports coverage Some comments relate to the feeling that there is too much sport coverage on the stations, especially from those who have little interest in sport. However some do acknowledge this is something that will be enjoyed by others, if not by them personally. Some are also annoyed when normal programming is disrupted to cover a sporting fixture.

I don't like sport and think that the stations cover too much of it. Especialy Radio Foyle. The coverage on programmes like Mark Patterson and News at One is often around 15 percent of the time of the whole programme which is too much. – Male 25 to 34

23 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

Question 5: Radio Ulster/Foyle should reflect life in Northern Ireland: how well do you think it does these things?

o It should fully reflect the diverse communities, cultures and faiths of Northern Ireland. o It should cover major cultural, community and other events. o It should provide programmes in the Irish and Ulster Scots languages which reflect the needs and interest of these communities.

It should be noted that these are the views of those who took part in the consultation and should not be considered representative of all listeners.

Many respondents feel that Radio Ulster/Foyle does reflect the diversity of cultures in Northern Ireland and this is apparent in its content and scheduling. Many aspects of faith/religion and culture and events are covered to a high degree.

The main issue seems to be with the amount of Irish and Ulster Scots language programming, with some respondents believing that there should be more such programmes, in line with language services in Scotland and Wales. On the other hand, many respondents believe that there are too many programmes and too much money is spent on Irish and Ulster Scots programmes, which some claim are for a minority and with few people understanding them.

Some respondents feel there are other larger minorities who are not catered for including Polish, Portuguese and Chinese communities. Also there could be more coverage of local events. Radio Ulster/Foyle reflects life in Northern Ireland well Some respondents feel that this is done well and that the station tries very hard to cover the diverse communities, events, faiths and cultures in Northern Ireland.

I think that Radio Ulster are consistent with reflecting diverse communities and cultural events. - Male 45 to 54

I would be confident that a visitor to NI listening to Radio Ulster/Foyle would see the diversity of cultures reflected in its content and scheduling. – Male 35-44

I think Radio Ulster covers these topics in a more fair and objective fashion. – Male 45 to 54

These are generally done well. The programmes linked to Ulster Scots as well as the Irish language are to be welcomed. – Female 55 to 64

24 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

Radio Ulster appears to reflect major community events well. It seems well engaged with religious and cultural issues. – Gender not given 35 to 44 Suggestions for improvement Some respondents, while generally feeling that the station fulfils these remits well, would like to hear more programming dedicated to smaller local events and for more cultures to be represented.

I'd like to see more of the many cultures now living here represented. I appreciate the need for Irish and Ulster Scots programmes but why not Polish or Cantonese? - Female 35-44

Radio Foyle did the cultural thing well up until it stopped the Eamon Friel show on a Saturday afternoon. This was a great, informative programme which included interviews which related to local events as well as great music. Bring back this show which was an education and enjoyable. –Male 35 to 44

Very well. There should be more coverage on Radio Foyle in relation to life in the North West. More programmes and more air time. - Female 25 to 34 Irish or Ulster Scots language programmes Some respondent think that their should be more programmes in Irish or Ulster Scots, while others feel there should be less. Of those who are supportive of this programming, the Kist o Words programme in particular seems to be enjoyed. Of those who are not interested in listening to the language programmes they tend to feel these are a waste of money, in particular those in Ulster Scots.

As before, pretty well but: Although I am not interested in Ulster Scots, I have been captured by a Kist o Words - its presenters are so enthusiastic. I would not like to see undue resources given over to minority interests in Irish/Ulster Scots. Again, I think that the middle (cultural) ground in NI should have greater coverage eg when going over history of troubles extremes versions tend to be represented but not the rest of us. – Female 55 to 64 Would like more programmes in Irish or Ulster Scots

There is very little Ulster Scots language programmes in the station or general Ulster Scots culture, such as fluting and drumming from the marching bands community. Irish language is well catered for as their culture of fiddling etc... Some programmes seem to make fun of the Ulster scots language and as native speakers, this is extremely hurtful and doesn't help the promotion of it. The kris o words is good as it has

25 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

started to be more modern in its approach to ulster scots but more is needed. 30 minutes per week is very inadequate. – Male 25 to 34 Would like less programmes in Irish/Ulster Scots While in principle I agree with broadcasting in Gaelic and Ulster Scots, I don't understand the former and I find the latter generally to be too artificial. – Male 55 to 64

Radio Ulster by and large reflects life very well in Northern Ireland, however I believe that neither the Irish language and particularily the dialect 'Ulster Scots' command the level of support within the entire community to provide them with the airtime given. – Male 55 to 64

26 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

Question 6: BBC Radio Foyle should provide programmes which reflect the needs and interests of audiences in the North West of Northern Ireland. How well do you think it does this?

It should be noted that these are the views of those who took part in the consultation and should not be considered representative of all listeners.

Of those respondents that do listen to Radio Foyle many are very positive about the programming specifically for the north west of Northern Ireland, although some respondents are not happy with the recent changes to the schedule.

However, there are some respondents who think that it is not necessary to have a station especially for the North West of Northern Ireland.

A selection of the comments made is given below (please note these comments are precisely as written by the respondents and have not been edited in any way). Radio Foyle reflects the needs of audience Many respondents feel that Radio Foyle does reflect the needs of audiences in the north west of Northern Ireland with local programmes described as interesting and keeping people informed as to what is happening locally. Some comment there is good coverage of local issues and they would like to see coverage enhanced. A number of programmes receive specific praise such as the Sarah Brett and Mark Patterson programmes.

Excellently! 8am-10.30 we are very well served with national, international and local topics by Radio Foyle and the Mark Patterson show in the afternoons is second to none-wide ranging, interesting, humourous etc, the whole package. Would love more programming to be based at Radio Foyle - Female 55-64

excellent - first place i go to for local news, views and events - Male 35 to 44

local stories of interest are covered in depth and include different points of view - Male 35 to 44

Top marks! I can listen on-line to Morning Program, Sarah Brett/Paul McFadden and Mark Patterson Shows to hear local people discuss local issues. Both the hard hitting, and the hilarious. Local figures whether it be police chiefs, medical experts, politicans be questioned rather than simply having them repeat press releases. – Male 25-34

Radio foyle provides programmes which reflect the needs and interests of audiences in the North West exceptionally well. It should provide more programmes and have more air time. – Female 25 to 34 27 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

It is an outstanding station for its locality. There is a clear focus on Derry City which may frustrate those in the wider NW area but that at aside it is plugged in to the communities that it serves at a deep and real level. – Male 35-44 Suggestions for improvement Respondents suggest a number of areas where they believe there could be improvements. This ranges from more business coverage, less news and more local news for the areas outside Londonderry.

There are also a number of respondents who are unhappy about recent changes to the schedule. In particular they mention the loss of the Eamon Friel Saturday Club, which they believe reflected the needs and interests of audiences in the north west of Northern Ireland.

Radio Foyle should be expanded rather than cut. how you can cut output when it's coming up to UK City of Culture and the programmes are more attractive than R Ulster anyway, I don't know. The Foyle programmes and their presenters eg Sean Coyle, Mark Patterson treat people as if they have a brain cell. – Female 55-64

It does the is generally very well. However, there is a gap in the coverage of business sector, and in the coverage of science and technology. There is also a current of opinion with takes the view that the existence of Radio Foyle acts to 'ghettoise' north-west issues, cutting the area off from the wider Radio Ulster/BBC UK networks. –Male 45 to 54

radio Foyle is too news/current affairs heavy. the morning news is followed by a news lead show. in the afternoon there is another two hours of news/current affairs with the lunch time news and Mark Patterson. The shows are well done but there is just too much. – Female 45-54

Mark Patterson show is a top notch magazine prog that taps into the specific needs of the North West. I'd like to see a little more coverage of the towns and villages outside of Derry city. – Male 45-54 Loss of Eamon Friel Saturday Club Radio Foyle had one good example of this that I used to listen to on a Saturday afternoon; that was Eamon Friel. What happened to his broadcast? – Male 55 to 64

I think Radio Foyle do an excellent Job, except for the loss of the Saturday Club. I don’t want to listen to a 'Belfast' programme. I now no longer listen to Radio Foyle on Saturdays. – Male 45 to 54

Radio Foyle reflected the needs and interests of people in Derry up until it stopped the Eamon Friel show on a Saturday afternoon. This was a great, informative programme which included interviews which related to local events as well as great music. Bring back this show which was an education and enjoyable. - Male 35-44 Radio Foyle is an unnecessary station A number of respondents comment that they feel Radio Foyle is not necessary.

The needs and interests of audiences in the North West of Northern Ireland are more than adequately covered by Radio Ulster. It is not necessary to have an opt-out station for such a small area. It would make a lot more sense to have an opt-out for Irish/Ulster Scots programmes. – Male 16-24

I don't think that this country is big enough to warrant two BBC radio stations of the same type. When listening to Radio Foyle, I often feel that they are struggling for sufficient local content. It may well be good to keep an office in Derry to collect the news, etc., but it should all be transmitted under the Radio Ulster banner. By the same token, there shouldn't be too much content that only refers to Greater Belfast. – Male 65 to 74

Question 7: Radio Ulster/Foyle has commitments relating to culture and creativity: how well do you think it does these things?

o It should support the music and arts of Northern Ireland o It should support both established and emerging writing, performing and production talent o Is should provide mainly specialist music but it may also offer some popular music o It should broadcast comedy programmes

It should be noted that these are the views of those who took part in the consultation and should not be considered representative of all listeners.

There is quite a broad range of responses to this question, but generally respondents seem to feel this is done well, with positive comments about music and coverage of arts, as well as the station’s commitment to promoting up and coming or local talent, and minor acts. However, many respondents qualify their responses in that they would like, for example, to hear more or less comedy; or more of certain types of music. Respondents feel that the station caters for a broad range of tastes, so realise that not every aspect suits each individual, in terms of some programmes and the music. Does this well Many respondents are positive about Radio Ulster/Foyle and its commitment to culture and creativity and the range of arts and music programmes. Many people mention liking the comedy and arts content including specific mentions for the programme Folks on the Hill and Arts Extra.

The evening and late night music programmes are fantastic, as is arts extra. More comedy would be nice. – Male 25 to 34

Arts extra and Across the Line are high quality programmes bringing new talent into our listening domain. One of the highlights of the past year has been watching the accent of 'Cashier Number Nine' and 'The Wonder Villians into the greater UKs earshot. We have radio presenters who now compare to the legendary Mr John Peel who champion new talent - Male 35 to 44

There is a wide coverage of the Arts on Radio Ulster from the classical on Sunday nights to various comedy shows on Saturdays, There is also Arts Extra everv weeknight. All sorts of popular music is well covered. A good job well presented including live shows. – Male 65 to 74 Suggestions for Improvement There are a number of possible suggestions for improvement, most notably some respondents feel that there is too much mainstream music and the

specialist music programmes are on too late and could be scheduled earlier in the day. Also, as referred to in earlier questions, some are unhappy at the removal of the Eamon Friel Saturday Show on Radio Foyle. There is too much ‘popular music’ Support for music and the arts in general is generally good. However, the bulk of the daytime music provision is of a popular nature, with specialist music reserved to evening slots. This is the reverse of the commitment above, but is understandable in audience terms. – Male 35 to 44

It does support the music and arts quite well We do get a mixture of established and new material Popular music is very well represented by Radio 1 and a number of other stations. We do not need any more on Radio Ulster Comedy is good to listen to. – Male 55 to 64 More specialist music/should not be confined to evening programmes Not well at all. Specialist music programmes are on really late at night on Radio Ulster. Arts Extra is excellent but I think it would be better on earlier in the afternoon when more people listen. I don't recall the last time I heard comedy on either Foyle or Ulster. – Female 45 to 54

this is a joke; between 10.30 and 5pm , and later in the evening, it does not broadcast specialist music. It broadcasts popular music (hiding behind ' we don’t do requests'), again duplicating what every regional radio station in the UK is doing at the same time. And the BBC claims it can’t make any more savings!! - Male 55 to 64 Loss of Eamon Friel Saturday Show It is doing an excellent job but why oh why did we loose Eamon Friel- he's original, very knowledgeable, articulate, had great guests at times. He's badly missed! - Female 55 to 64

Eamon Friel's show on a Saturday was eclectic and included many interesting interviews and a wide range of music from all genres. However, this was axed for some reason. – Female 45 to 54 More comedy It would be nice to see a bigger range of comedy programmes. The folks on the hill and the blame game are alright, but shouldn't be the only comedy output. Comedy gets very stale if you constantly use the same formats. Try something different for a change. – Male 16 to 24 More coverage of the arts There is a dearth of honest review content. Much of the arts in the new regional theatres is of questionable quality and this isn't being said in the media. It needs to be. The nearest you get on Radio Ulster and

Foyle to criticism is a film review. BBC NI needs to get over its fear of offending the wrong people. – Male 25 to 34

I feel there is much scope for increasing the amount of coverage of the arts particularly as with an increase of arts infrastructure, I expect new and innovative talent to emerge. Some awfully corny music programmes which I presume suits some. – Female 55 to 64

While a number of people feel strongly that there is too much emphasis on mainstream popular music and not enough specialist music, other respondents feel there is too much coverage of Irish language songs.

The Musical Programmes broadcast are frequently UNREPRESENTATIVE of large sectors of Northern Ireland's local listening audience. There is too often an over-emphasis in Gaelic Music, instrumentation, and Irish Language songs. This is especially the case on Radio Ulster after 7:00pm each evening, and at the weekends. This cultural imbalance needs to be URGENTLY ADDRESS by the BBC Trust. – Male 55 to 64 More coverage of the arts There is a dearth of honest review content. Much of the arts in the new regional theatres is of questionable quality and this isn't being said in the media. It needs to be. The nearest you get on Radio Ulster and Foyle to criticism is a film review. BBC NI needs to get over its fear of offending the wrong people. – Male 25 to 34

I feel there is much scope for increasing the amount of coverage of the arts particularly as with an increase of arts infrastructure, I expect new and innovative talent to emerge. Some awfully corney music programmes which I presume suits some. Comedy and sport are pet hates of mine. – Female 55 to 64

Question 8: Radio Ulster/Foyle should provide content which helps people learn: how well do you think it does these things?

o The station should provide feature, factual and documentary output which helps people learn about a wide range of subjects and provides opportunities for personal development. o It should also provide educational programming focussing on Key Stages 1 and 2 during term time. o It should lead in BBC campaigns to raise awareness of important social issues, such as health, in Northern Ireland, adapting them where necessary to enhance their appeal to local audiences.

It should be noted that these are the views of those who took part in the consultation and should not be considered representative of all listeners.

Many respondents say this is done well but others feel there is room for improvement. Some comment that there could be more documentaries or more programmes on issues such as business, or science and technology as well as personal development. Respondents also believe that there could be more coverage of social problems or health issues, especially in times of recession when people feel that these might be neglected because of budgetary constraints to public information bodies.

This is done well

Many respondents simply comment that this is done well. Respondents also mention a number of genres of programmes or documentaries on topics such as gardening, advice on consumer issues, politics, religion and general discussion programmes which they enjoy and feel fulfil the remit to help educate the audience. . I enjoy your documentaries though there doesn't seem to be too many of them anymore. I'm not really aware of any campaigns. - Female 25- 34

I find there are many informative aspects to radio Ulster eg: On Your behalf which is an excellent consumer programme - Male 35 to 44 Need to increase both range and volume of programmes Some respondents, however, comment both on the need to increase the number of factual programmes, and also the range of topics covered. Respondents mention that they would like more programmes on specific topics such as business or science and technology, the Irish language or social issues in Northern Ireland. It would also appear that some respondents have the perception that the station does not provide this type of programming.

The Mark Patterson show brings all relative subjects and topics into the listening public. Gerry Anderson introduces campaigns like children in need and the worlds 100 interesting objects. these are topics of interest but i believe more factual learning programmes could be brought into the evening schedule rather than just focusing on entertainment - Male 35 to 44

I'm not aware of any content to help us learn being broadcast on radio Ulster. There is information given on some Saturday morning programmes about consumer issues etc or about events and such like but I'm not sure these could be said to be for personal development. I'd like to hear more programmes aimed at giving useful information such as parenting or how to cope with issues affecting older people. – Female 45 to 54

There aren't enough documentaries and investigations. It shouldn't treat documenaries with such reverence, like they're special. Mark Pattterson's recent documentary about the Derry walls was excellent but something like this should be on every night. – Male 25 to 34

Where I feel Radio Ulster could play a major role is in the area of health at a time when budget restrictions will limit the outlets for crucial public health information. In many areas such as mental health, healthy aging, obesity, addiction and sexual health there is a great opportunity for radio to fulfill its public service role by promoting the flow of information, encouraging debate on crucial issues and offering people who may not have access to information, a place to come for credible, accurate, potentially life-saving information. - Female 45 to 54

Question 9: The station’s style and tone should encourage listeners to contribute to programmes in a variety of ways. How well do you think it does these things?

Most of the comments suggest that Radio Ulster/Foyle is very successful in encouraging participation. Respondents mention the many ways to participate in the station’s programmes, though some feel that there are too many of these programmes or opportunities to ring/text in. There appears to be mixed feedback for the Stephen Nolan programme which although liked by some, also receives criticism for being confrontational and sensationalist.

Many opportunities to email, ring and text Many respondents feel this is done well with opportunities to email, ring in or text many programmes.

I often feel tempted to contribute to the programmes and find them very accessible - Male 35 to 44

Excellent! From the good old fashioned phone call or letter to texts and tweets! - Male 45 to 54

the use of text service and to telephone the station is a good way of interaction. Listeners contribute to many of the programmes however, sometimes its extremely difficult to access in order that other views may be taken during debates etc.. and this maybe needs to be looked at. Emails are also a good way to contact the station, but perhaps more use of social network sites such as facebook may reach a larger audience. – Male 25 to 34

Good opportunities to contact programmes via varied media. – Female 25 to 34 Could be improved Some feel that opportunities to contribute can vary from programme to programme: the Talkback, Hugo Duncan and Gerry Anderson programmes are mentioned positively while the Stephen Nolan Show is seen by some as an interesting programme and by others as sensationalist and confrontational. Some respondents feel that in certain programmes there are sometimes too many opportunities for participation.

This varies from programme to programme. Some shows, such as Hugo Duncan and Gerry Anderson, do this very well and have great listener contributions. Other shows, such as the Nolan Show, seem to just turn into a shouting match. – Male 16 to 24

The style of some presenters is far too confrontational - no doubt thinking they are in some way raising the level of debate when it comes 35 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

across as bullying. Some talk over contributors unneccessarily trying to get another question in without listening to the answers they are being given. There are programmes that deter involvement by listeners because of the unpleasant approach of the presenters. – age and gender not given

Too often, the style and tone of the phone-in contribitutions are, quite frankly embarrasing, inaccurate and ungrammatical. the editorial team on the Stephen Nolan programme have a lot to answer for. An urgent review of the editorial policy of live phone-in programmes need to be conducted Top Tip:LISTEN to what is being broadcast, do it on a DAILY BASIS. They will be surprise at what is being put out over the airwaves from such programmes as the Stephen Nolan morning slot, which does not accurately reflect the vast majority of feeling in Northern Ireland. – Male 55 to 64 Participation used too much I think this audience interaction is good in principle but beleive it has been overused throughout all programmes. – Male 35 to 44

You certainly give out the phone numbers and email addresses and such-like often enough! Surely, listing the contact details at the start of the programme, and a second time about half-way through, should be enough, instead of filling every slow moment with 'Talk to me now on.....' - Male 65 to 74

There is an overreliance on texting as a means of participation Some respondents also comment that access to programmes is sometimes only by texting, and this can be expensive.

Too much access for texting only on some programmes. Otherwise OK - Female 65 to 74

The use of texting costs the listener 10p a time. Where does this money go, to BT or the BBC. I do not text any more. Some of the ring in programmes are OK. Sometimes some of the contributors let the rest of us know how deep rooted the differences in our society are. This is disturbing. – Male 55 to 64

Question 10: What do you think about the Radio Ulster/Foyle website?

It should be noted that these are the views of those who took part in the consultation and should not be considered representative of all listeners.

Only a small number of respondents used the website, and of these the comments ranges from good to suggestions for improvement.

The website is good Some respondents reply with comments simply that the website is excellent or good, or easy to navigate and the news is easily accessible.

I use it as my browser homepage, I am able to see at a glance the information I need eg news, weather, traffic - Male 35 to 44

Navigating the website is straight forward. It is very easy to find my way around it. – Male 55 to 64

It is packed with all sorts of information, easy to follow and access and an all round enhancement to the radio station. – Male 65 to 74

Clear and easy to navigate - its my home page wherever i go i the world - Female 35 to 44 Could be improved However others feel that it is adequate, although not very exciting, interesting or easy to use. Some mention that they would like more content or for the site to be up-dated more frequently.

Its...alright. I'd like a bit more content available. Maybe updated. Its easy enough to use, although it'd be nice if you could get iplayer links of previous shows on the show's website. eg. Sarah Brett's page having links to the last 7 days, as opposed to having to go to iplayer site. –Male 25 to 34

Radio ulster's website is a bit flat. Relatively unexciting to look at and content can be static. – Male 55 to 64

I can never find the phone-in details, text or email addresses for the various shows. This needs to be much clearer. Actually the individual sites are pretty poor compared to the overall BBC one. – Female 25 to 34 Dislike recent changes Some respondents do not like the recent changes to the website. 37 BBC Trust Review of Nations Radio – Radio Ulster/Foyle February 2011 © Public Knowledge

I like the style of the site but miss the old pages on each programme. I sometimes have to search for old pages to get text or emil contact details if I want to contribute - Female 25 to 34

In general I think that along with the rest of the BBC website, the new 'improvements' are bad. The changes took place a while ago so you think I'd be used to it by now but no. The level of information available has decreased. There seems to be a two-tier system of information available and if you strike it lucky you might just be able to access more programme info. Not good. – Female 35 to 44

Question 11: Is there anything else you want to say about Radio Ulster/Foyle?

There is a varied response to this open question but with many people reiterating comments already made earlier in the consultation.

Amongst the respondents there are many strong advocates for Radio Ulster/ Foyle who clearly enjoy the majority of what is on offer. It is felt by some that the station plays a meaningful role in the life in Northern Ireland. Respondents are appreciative of a range of programmes, the music and the high quality of the services generally.

However, some respondents, while enjoying the station, feel that there are a number of areas where improvements could be made, many reflecting points made in response to earlier questions. These include availability of Radio Ulster in the north west of Ireland; some respondents would like less Irish language and Ulster Scots programmes while others would like more; some would like more local news while others would prefer a wider perspective in news from the UK and abroad.

APPENDIX B: PROFILE OF RESPONDENTS

The BBC Trust is committed to ensuring that it listens to the views of a wide range of licence fee payers and therefore the consultation also gave respondents the opportunity to indicate their gender, age, location by nation of the UK, national identity, disability and ethnicity. When comments are used to illustrate the findings, the age and gender of the respondents has been noted, where this information was provided.

The following tables show the available demographic information for the 153 online respondents to the consultation:

Gender Number of % of overall respondents total Male 100 71% Female 40 29%

Total 140 100%

Age Number of % of overall respondents total 16-24 3 2% 25-34 16 11% 35-44 29 21% 45-54 30 21% 55-64 42 30% 65-74 20 14% 75-84 1 1% 85+ 0 0%

Total 141 100%

Disability Number of % of overall respondents total Yes 15 11% No 127 89%

Total 142 100%

Location Number of % of overall respondents total Northern Ireland 136 98% England 1 1% Scotland 1 1% Wales 1 1%

Total 139 100%

National Identity Number of % of overall respondents total Irish 48 37% Northern Irish 42 32% British 37 28% English 3 2% Scottish 1 1%

Total 131 100%

Ethnicity Number of % of overall respondents total White 136 99% Mixed - any other 1 1% Mixed - white and Asian 1 1%

Total 138 100%

Prepared by:

Helen Mather, Dr Judith Welford and Penny Browell Public Knowledge The Mill Hexham Business Park Burn Lane Hexham Northumberland NE46 3RU t: 01434 611160

Date of report delivery: February 2011