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Ngenius Voice Video Manager DATA SHEET nGenius Voice | Video Manager Assuring User Experience in Unifi ed Communications Environments Highlights • Proactive performance management of video and voice services • Real-time dashboard with business relevant Quality of Experience (QoE) based service level alerting and automated troubleshooting • Deep visibility into end-to-end call quality and session performance across all user devices • Historical analysis reporting by service, fault, location or device • Innovative service desk capabilities enable IT Staff to interrogate by extension, phone number, user ID or IP address • Powerful troubleshooting and diagnostics enable drill down to Figure 1: nGenius Voice | Video Manager Real-time Dashboard. individual user sessions and calls Enterprise organizations invest signifi cantly in Unifi ed Communications (UC) technologies with the expectation of improving collaboration and business productivity across their organizations. This adoption of UC services to enable better collaboration assumes that service quality will be suffi cient for end users to interact effectively. However, today’s UC deployments are very complex, require uncompromising interoperability between multi- vendor products and traverse a number of different network domains. While traditional performance monitoring approaches have focused on the network-related performance of these services, there are a myriad of issues that can impair video and voice quality. IT organization must consider the performance of the UC application and network together to accurately understand and assure UC service quality. While network performance attributes have been a reasonable proxy for video and voice service performance, IT organizations must also measure at the application level to completely characterize the quality of UC services. Consequently, to achieve a true representation of user experience, IT organizations must look beyond basic network performance to understand how UC applications behave. Product Overview The nGenius® Voice | Video Manager is a self-contained UC performance management and analysis module for the nGenius Service Assurance Solution enabling comprehensive real-time service management for UC services. nGenius Voice | Video Manager delivers granular application-specifi c metrics for IP-based telepresence, video and voice session transmission and conversation quality to characterize real-time service performance and the true user experience. This enables IT organizations to obtain actionable visibility into the end-to-end behavior and quality of UC applications and services. Supporting a broad complement of UC technologies, vendors and services, the nGenius module combines proactive service management, intelligent troubleshooting, automated diagnostics, fl exible reporting and innovative service desk support to reveal UC application-level behavior on a per-user, per-call basis. nGenius Voice | Video Manager collects real-time IP traffi c metrics from strategic instrumentation points along the call path, from endpoints, and from data collected from VoIP call controllers and Session Border Controllers (SBCs). ENTERPRISE DATA SHEET | nGenius Voice | Video Manager nGenius Voice | Video Manager nGenius Voice | Video nGenius InfiniStream Data Collector Appliance nGenius Voice | Video Engine Appliance Branch Office Endpoint Embedded 3rd Party Metrics Metrics Call Path Call Path Metrics Metrics CDRs PSTN Campus WAN/ Data IP Network SBC PSTN Center Far End SBC Figure 2: Collecting user experience metrics end-to-end. nGenius Voice | Video Manager enables Real-Time UC Session and Call for analysis, reporting and diagnosis of the IT organization to understand Measurements faults. By leveraging a wide range of application-level behavior and its impact on measurement points to fully assess the nGenius Voice | Video Manager measures user experience to quickly isolate service quality and performance of UC services, and analyzes RTP stream and payload impact beyond network performance. nGenius Voice | Video Manager leverages by leveraging highly effi cient, distributed Powerful fi lters enable quick analysis the following for measurements: data gathering from intelligent data by traffi c type, location, geography, sources deployed across the UC service function, specifi c user groups. Rich quality • nGenius Voice | Video Engine Appliances delivery chain. The solution collects UC measurements for voice services include – dedicated UC deep packet analysis performance metrics in real-time along echo, speech level, noise level, speech appliances call paths using high defi nition packet fl ow distortion, and listening and conversational • nGenius Infi niStream® appliance – analysis, from mid-point appliances and quality. Video-related measurements combined measurement of data traffi c embedded agents in end-points, to deliver identify the impact of IP impairments and and UC traffi c from a single device a highly accurate assessment of UC media application issues. stream quality and performance. nGenius • Measurements from video and voice Voice | Video Manager also dynamically agents embedded in IBM and Microsoft Support for Any UC Vendor measures in real-time and extracts granular UC application soft-clients nGenius Voice | Video manager supports call and session quality as well as user • CDR data leveraged from IPT session highly complex multi-location, multi-vendor experience metrics from active UC media managers and Session Border environments. Quality measurements and streams. nGenius Voice | Video Manager Controllers (SBCs) assessments are agnostic of any particular collects and correlates these metrics to vendor platform and can assess virtually provide a unique view into UC service any UC technology vendor environment. behavior with granular per-user, per- Whether the service is voice or video, session QoE assessments. desktop or room-based, soft-client or fi xed phone, assessment methods are applied Media stream performance and user in a consistent manner. Measurements experience measurements are collected can be made across service types and by appliances deployed along the call for complex multi-vendor deployments. path, at traffi c aggregation points, at the Measuring Real Time Protocol (RTP) point of demarcation, from soft-clients, streams, nGenius Voice | Video Manager or from physical desktop devices. Call assesses UC service performance across Data Records (CDRs) from call or session a wide range of VoIP platforms including, managers can also be collected to identify Cisco®, Avaya®, Nortel®, ShoreTel®, called and calling party information. CDR Siemens®, Mitel®, NEC® and many others. data is correlated with call/session media Video systems are supported from vendors stream metrics into a single call/session including Cisco, Tandberg®, Polycom® and record. nGenius Voice | Video Manager LifeSize®. Most unifi ed desktop solutions collects all metrics from distributed are supported, with unique endpoint measurement points across the service metrics from Microsoft® Lync™, and IBM® delivery environment and correlates them Sametime®. ENTERPRISE 2 DATA SHEET | nGenius Voice | Video Manager Figure 3: Troubleshoot View of a high-level service performance summary. Comprehensive Performance specifi c user call to quickly identify quality triage and resolve problems as they occur. Management with Seamless problems, triage impact and isolate the The Monitor View is updated in real-time, Integrated Workfl ows root cause of degradations. For less including updates for calls in progress, technical IT staff, automated diagnostics at user defi nable increments and IT staff nGenius Voice | Video Manager supports enable a guided troubleshooting workfl ow can defi ne relevant alarms and alerts to a comprehensive range of UC service that simplifi es and accelerates problem meet their particular operating environment performance management and analysis resolution. These views range from high requirements. tasks. An intuitive integrated dashboard level service summaries down to individual provides real-time proactive service level users session and stream analysis. Troubleshoot alerting and quality indicators for all video and voice sessions. nGenius Voice | Building on its rich heritage, nGenius The Troubleshoot View provides Video Manager proactively analyzes all Voice | Video Manager offers fi ve cross- experienced IT staff with a contextual UC service traffi c to identify emerging integrated views that provide progressive, analysis path into network and payload quality affecting issues. When service meaningful and relevant metrics that allow details for UC sessions. This view enables performance degradations are identifi ed IT staff to quickly retrieve the precise more technically skilled users the ability alarms and QoE events are generated information needed to resolve problems to drill-down into a range of detailed prompting further investigation. The event with video and voice sessions as they performance metrics to quickly identify is paired with links to the calls that are occur. problem areas and pinpoint the source affected by the issue, source devices of UC service degradation. Sessions of the problems and targeted service Monitor and calls can be assessed by grouped characterization reports. Although events endpoints or by a per user session with The primary Monitor View delivers a are used to resolve issues proactively in detailed call level performance metrics powerful at-a-glance real-time summary of real-time, they are also stored for historical and powerful fi lters, enabling
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