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Information Technology Support Services INFORMATION TECHNOLOGY SUPPORT SERVICES Performance Work Statement 437th Airlift Wing Joint Base Charleston – Air Base, South Carolina 4 Nov 2020 (Revised 5 Nov 2020) 1. Description of Services The Contractor shall, except as specified in this Performance Work Statement (PWS) as Government furnished property or services, provide all personnel, supervision, and any items and services necessary to perform Wing Information Technology services at Joint Base Charleston Air Base as defined in this PWS. This contract supports the 437th Airlift Wing’s information portal that hosts multiple dynamic web applications in support of the Wing’s mobility mission. The objective of the contract is to provide sustainment for current web applications already in place and develop future solutions necessary to increase capabilities; all with the reliability and speed necessary for the Wing’s demanding global mission. This acquisition will be a strategic sourcing initiative within the Air Mobility Command (AMC) C-17 Installations. Strategic Sourcing is a collaborative contract that optimizes capabilities and relationships with other installations in the most effective and efficient manner. This structured approach will initially allow two participating bases; Dover Air Force Base and McChord Air Force Base to utilize existing Global Reach technologies at the start of contract performance with an option to add other C-17 AMC bases to the requirement in the future. The initial two participating bases will have access to a portal delivery system that will enable them to meet their mission needs and capabilities. This Strategic Sourcing contract is a system sharing initiative allowing Dover and McChord Air Force Base’s to utilize existing system capabilities of Joint Base Charleston to help them maintain mission readiness. The contractor shall use technological solutions to counter inefficiencies within the existing Global Reach infrastructure identified by the Wing’s Technology Innovation Group. The contractor will support Global Reach users and databases providing web application development, configuration management, and application life-cycle management to include maintenance and sustainment, database administration, requirements validation and implementation and help desk support in accordance with established commercial practices. The contractor shall furnish information technology computer programmer support services, tasks, and functions for the 437th Airlift Wing Staff, 437th Operations Group, and 437th Maintenance Group. The Contractor shall support the legacy systems outlined in Appendix C for units currently using the systems outside of the 437 AW. Estimated workload is available in Appendix A. 1.1. Application Design, Development, Support and Maintenance throughout Application Lifecycle The Contractor will be primarily maintain the current Global Reach database and provide web site management. When a technological solution is deemed necessary, the contractor shall plan, design, document, develop, test, and implement scalable system application. In this context, the term "application" is defined, as a program or group of programs designed for end users. The contractor shall be responsible for having in-depth experience and knowledge with web-enabled application development, which will consist of application creation and documentation from inception to delivery to the production environment. The contractor shall provide services including, but not limited to, application development, application security, web services development, web services testing, and security. In addition, the contractor shall: Maintain, upgrade, improve, modify, expand, and support the existing program as well as dynamic and static web-based initiatives and information technology projects. Serve as a technical expert and advise COR of potential application of emerging computer technology to resolve unique user network requirements. Design systems to support several simultaneous interactive users. Translate project requirements into application prototypes. Provide a report to the COR regarding cost/benefit analyses and risk assessment of new applications and changes to legacy systems. Provide a report to the COR of potential project schedule or design changes. Comply with all information assurance and information security requirements IAW Air Force guidance. Consult users to identify requirements and evaluate the nature and scope of work to be automated. The contractor shall coordinate system development, modification, or redesign with COR before work is accomplished. Facilitate working group meetings to provide and receive feedback with end users. Provide satisfactory solutions to requirements; deliver timely and quality deliverables. Train end user on applications. The contractor shall perform testing of applications to ensure technical adequacy and accuracy. The contractor shall fully support all unique applications developed to support integrated solutions on this contract. The contractor shall support all software revisions deployed or resident on the system and sub-systems. Ensure applications security comply with the DISA Application Security & Development Security Technical Implementation Guide which includes source code scanning and the DISA Database STIG and web penetration to mitigate vulnerabilities associated with SQL injections, and cross-site scripting. The contractor shall be responsible for creating and maintaining web-based applications based on the software listed in Appendix B. 1.2. Change Management The contractor shall provide services that facilitate strategic decisions for the 437 AW with respect to its current and future IT structure and program integration. The Technology Innovation Group (TIG) is the wing’s approval forum for proposed project ideas. The TIG approves the concept and determines the priority of projects. The COR submits the project to the contractor for development. When a new project is approved, the contractor shall provide a New Project Charter (Appendix D) that clearly defines scope of work, project completion date and the estimated number of man-hours to complete the project. Contractor shall provide a monthly written Project Status Report (Appendix D) for each project that includes any variances to time, requirements, and/or constraints encountered as the project progresses. At project completion, the Contractor shall provide a written Project Closeout Report (Appendix D) on the lessons learned and the benefits of the completed project. Contractor is required to attend local meetings and events as the technical advisor on projects that require a complete IT strategy. The government shall retain all rights to the programs/applications/projects developed for the government because of this PWS. 1.2.1. New Development or Change to an Existing Application Request Any member of JB Charleston can submit an idea for a new application or change to an existing application to the TIG using a Change Request Form (CRF). (Appendix D) The CRF is submitted to the COR for vetting and then given to the contractor. The contractor will conduct an initial analysis of the project and provide an estimated workload for the project. The COR presents the CRF to the TIG for approval. In the event there is more than one CRF, the TIG will determine the priority of the projects. Define Requirements. After the project is approved, the contractor shall conduct a thorough analysis and work closely with the user to define project objectives and create a New Project Charter. (Appendix D) The Project Charter will clearly define project requirements and milestones for development. Technical Research. Contractor shall effectively use innovative approaches to accomplish project requirements. Project Management. Contractor shall track and report project progression to the COR using the Activity Duration Estimates, Milestone List and Project Status Report on a monthly or as required basis. (Appendix D). Customer Relations. Contractor shall work closely with user to define requirements and provide feedback during all phases of design and development. Testing. Contractor shall conduct Alpha and Beta testing before project is deployed. Project Documentation. Contractor shall provide a report on the lessons learned and the benefits of the completed project (Project Closeout). (Appendix D). 1.2.2. Documentation Contractor shall provide written documentation for all system configuration and application changes within 5 duty days after completion and maintain a copy in a continuity book (i.e. documenting data elements, providing documentation within written code, etc.) to include documentation on software licenses. 1.3 System Maintenance, Sustainment and Administration The contractor shall design, develop, and test systems and application changes as well as provide problem resolutions for the existing system. The contractor shall maintain the current baseline of the system and provide application changes and problem fixes to these baselines as required. Specific tasks include the following: Maintain existing systems and environments IAW disciplined engineering practices and sustain applications, databases and interfaces in compliance with applicable AF/DoD standards Install, configure and maintain servers, ensure backup/recovery processes are in place. Make recommendations on hardware and software upgrades for future program integration. Support system sustainment activities to include maintaining existing legacy systems and environments and
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