Making Life Easy for Citizens and Businesses in Portugal
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Making Life Easy for Citizens and Businesses in Portugal ADMINISTR ATIV Portugal in Businesses and Citizens for Easy Life Making Reducing the time for registeringE SImpl a company from weeks and months to under one hour is a concrete result of a unique andIFI ambitiousca initiative in Portugal to make the public TION A sector more efficient and effective. The Simplex initiativeND Eaims-GOV at making life easier for citizens and businesses. It focuses on how e-government can beERN usedme asNT a lever for broader administrative simplification, making service delivery more coherent and efficient. Making Life Easy This is the first integrated study undertaken by the OECD to analyse administrative simplification and e-government in a national context. By bringing those two areas for Citizens together in the context of public management reform, this review helps countries identify how these reform activities can best support overall government performance and Businesses in Portugal and economic growth. The report is in English only. A French translation of the Assessment and Proposals ADMINISTR for Action has been included in this volume. A ATIV ND E-GOV E SImpl E-GOVERFIFTH FIRST SECOND THIRD FOURTH FIFTH FIRSTE RNSECOmeND THIRD FOUIFIRthca fifthTION fiRst RED TAPE BUSINESS CITIZENS E-GOVFOURTH THIRD SECOND FIRST FIFTH FOURTH THIRD SECONDNT FIRST FIFTH FOURTH THRID SECOND FIRST FIFTH FOURTH FURTHE R REA citiZEns BusinEss RED TAPE SECOND THIRD FOURTH FIFTH FIRST SECOND THIRD FOURth fifth fiRst SECOnd OECD e-GovernmentDING Studies BUSINESS CITIZENS E-GOVERNMENT RED THIRD SECOND FIRST FIFTH FOURTH THIRD SECOND FIRST FIFTH FOURTH FIFTH FOURTH THIRD SECOND FIRST FIFTH Netherlands BusinEss RED TAPE E-GOVERNMEnt citiZEns FIFTH FIRST SECOND THIRD FOURth fifth fiRst SECOnd thiRD Turkey CITIZENS E-GOVERNMENT RED TAPE BUSINESS CITIZENS E-GOVERNMENT RED TAPE BUSINESS CITIZENS E-GOVERNMENT RED TAPE BUSINESS CITIZENS E-GOVERN Hungary RED TAPE E-GOVERNMEnt citiZEns BusinEss RED TAPE E-GOVERNMEnt citiZEns BusinEss RED TAPE E-GOVERNM Denmark E-GOVERNMENT RED TAPE BUSINESS CITIZENS E-GOVERNMENT RED TAPE BUSINESS CITIZENS E-GOVERNMENT RED TAPE BUSINESS CITIZENS E-GOVERNMENT RED Cutting Red Tape AD E-GOVERNMEnt citiZEns BusinEss RED TAPE E-GOVERNMEnt citiZEns BusinEss RED TAPE E-GOVERNMEnt citiZE Comparing Administrative Burdens across Countries M RED TAPE BUSINESS CITIZENS E-GOVERNMENT RED TAPE BUSINESS CITIZENS E-GOVERNMENT RED TAPE BUSINESS CITIZENS E-GOVERNMENT RED TAPE BUSINESS INISTR Administrative Simplification in the Netherlands citiZEns BusinEss RED TAPE E-GOVERNMEnt citiZEns BusinEss RED TAPE E-GOVERNMEnt citiZEns BusinEss RED National Strategies for Administrative Simplification BUSINESS CITIZENS E-GOVERNMENT RED TAPE BUSINESS CITIZENS E-GOVERNMENT RED TAPE BUSINESS CITIZENS E-GOVERNMENT RED TAPE BUSINESS CITIZENS E- A TIV BusinEss RED TAPE E-GOVERNMEnt citiZEns BusinEss RED TAPE E-GOVERNMEnt citiZEns BusinEss RED TAPE E-G E CITIZENS E-GOVERNMENT RED TAPE BUSINESS CITIZENS S I mpl The full text of this book is available on line via these links: IFI www.sourceoecd.org/scienceIT/9789264047884 ca www.sourceoecd.org/governance/9789264047884 TION Those with access to all OECD books on line should use this link: A www.sourceoecd.org/9789264047884 ND Source E OEC -GOV For more informationD is the aboutOECD this online award-winning library of books, service periodicals and free trials,and statistical ask your librarian,databases. or write to us at Source E O RN [email protected] . me NT E-GOVERNMENT RED TAPE BUSINESS CITIZENS E-GOVERNMENT RED TAPE BUSINESS CITIZENS E-GOVERNM RED TAPE E-GOVERNMEnt citiZEns BusinEss RED TAPE E-GOVERNMEnt citiZEns BusinEss RED TAPE E-GOVERNM E-GOVERNMENT RED TAPE BUSINESS CITIZENS E-GOVERNMENT RED TAPE BUSINESS CITIZENS E-GOVERNMENT RED TAPE BUSINESS CITIZENS E-GOVERNMENT RED E-GOVERNMEnt citiZEns BusinEss RED TAPE E-GOVERNMEnt citiZEns BusinEss RED TAPE E-GOVERNMEnt citiZE RED TAPE BUSINESS CITIZENS E-GOVERNMENT RED TAPE BUSINESS CITIZENS E-GOVERNMENT RED TAPE BUSINESS CITIZENS E-GOVERNMENT RED TAPE BUSINESS citiZEns BusinEss RED TAPE E-GOVERNMEnt citiZEns BusinEss RED TAPE E-GOVERNMEnt citiZEns BusinEss RED www.oecd.org/publishing BUSINESS CITIZENS E-GOVERNMENT RED TAPE BUSINESS CITIZENS E-GOVERNMENT RED TAPE BUSINESS CITIZENS E-GOVERNMENT RED TAPE BUSINESS CITIZENS E ISBN 978-92-64-04788-4 BusinEss RED TAPE E-GOVERNMEnt citiZEns BusinEss RED TAPE E-GOVERNMEnt citiZEns BusinEss RED TAP 42 2008 11 1 P CITIZENS E-GOVERNMENT RED TAPE BUSINESS CITIZENS E-GOVERNMENT RED TAPE BUSINESS CITIZENS E-GOVERNMENT RED TA RED TAPE E-GOVERNMEnt citiZEns BusinEss RED TAPE E-GOVERNMEnt cit -:HSTCQE=UY\]]Y: E-GOVERNMENT RED TAPE BUSINESS CITIZENS E-GOVERNMENT RED TAPE BUSINESS E-GOVERNMEnt citiZEns BusinEss RED TAPE E- RED TAPE BUSINESS CITIZENS E-GOVERN citiZEns B Making Life Easy for Citizens and Businesses in Portugal ADMINISTRATIVE SIMPLIFICATION AND E-GOVERNMENT ORGANISATION FOR ECONOMIC CO-OPERATION AND DEVELOPMENT The OECD is a unique forum where the governments of 30 democracies work together to address the economic, social and environmental challenges of globalisation. The OECD is also at the forefront of efforts to understand and to help governments respond to new developments and concerns, such as corporate governance, the information economy and the challenges of an ageing population. The Organisation provides a setting where governments can compare policy experiences, seek answers to common problems, identify good practice and work to co-ordinate domestic and international policies. The OECD member countries are: Australia, Austria, Belgium, Canada, the Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Korea, Luxembourg, Mexico, the Netherlands, New Zealand, Norway, Poland, Portugal, the Slovak Republic, Spain, Sweden, Switzerland, Turkey, the United Kingdom and the United States. The Commission of the European Communities takes part in the work of the OECD. OECD Publishing disseminates widely the results of the Organisation’s statistics gathering and research on economic, social and environmental issues, as well as the conventions, guidelines and standards agreed by its members. This work is published on the responsibility of the Secretary-General of the OECD. The opinions expressed and arguments employed herein do not necessarily reflect the official views of the Organisation or of the governments of its member countries. Corrigenda to OECD publications may be found on line at: www.oecd.org/publishing/corrigenda. © OECD 2008 You can copy, download or print OECD content for your own use, and you can include excerpts from OECD publications, databases and multimedia products in your own documents, presentations, blogs, websites and teaching materials, provided that suitable acknowledgment of OECD as source and copyright owner is given. All requests for public or commercial use and translation rights should be submitted to [email protected]. Requests for permission to photocopy portions of this material for public or commercial use shall be addressed directly to the Copyright Clearance Center (CCC) at [email protected] or the Centre français d'exploitation du droit de copie (CFC) [email protected]. FOREWORD Foreword Portugal has initiated a series of ambitious and far-reaching public sector reforms to meet growing challenges and demands on the Portuguese economy and its public sector. Among these, Simplex has become a high-profile initiative – unique among OECD countries – with strong political support, addressing the need for simplifying the Portuguese public sector and its service delivery. It focuses on how e-government can be used as a lever for broader administrative simplification activities improving the quality of service delivery. This report is the first study undertaken by the OECD to analyse the successes and challenges of both administrative simplification and e-government in a national context. It makes proposals for action that can help countries improve their simplification efforts. By placing administrative simplification and e-government together in the context of public management reform, this review helps countries to identify how simplification can best support overall government objectives and performance. The report was completed in April 2008. It draws on responses from Portugal to a questionnaire issued in June 2007, on a survey of Portuguese central, regional, and local government organisations administered in October-November 2007, on an extensive review of information about public management, administrative simplification, and e-government in Portugal, and on a series of interviews with Portuguese officials and other commentators held in May and October 2007. Peer reviewers from the governments of France, Italy, and The Netherlands contributed to the review process and the drafting of the report. Their participation helped to set Portuguese initiatives in an international context and to identify lessons for other OECD countries to learn from. The analytical framework of the report is based on three OECD synthesis reports: The e-Government Imperative (2003), e-Government for Better Government (2005), and Cutting Red Tape: National Strategies for Administrative Simplification (2006). The review was carried out under the auspices of the Working Party on Regulatory Management and Reform and the OECD Network of Senior E-Government Officials, which considered its main findings as part of the Work Programme of the Public Governance and Territorial