Officesuite UC® Cloud Communications for a New World of Business Powerful Tools to Transform the Way You Do Business

OfficeSuite UC® Cloud communications for a new world of business Powerful tools to transform the way you do business

Lower IT and administrative costs Let business take place everywhere Dramatically reduce the time and resources Increase productivity by enabling your required to manage and maintain your employees to work and collaborate phone system and communications seamlessly from anywhere using desk phones, services with centralized management smartphones and laptops. via the MyOfficeSuite portal. 25% Get business calls, faxes and emails on any device Enjoy free and automatic lifetime upgrades and maintenance Meet face to face and collaborate on any project in real time via video conference Add or remove users and features based on business demands Access and manage everything you need securely businesses increased online from anywhere Enhance productivity andproductivity save management with UCaaS time when employees self-manage features 25%

saved in IT costs when of businesses increased 1 businesses moved to UC productivity with UCaaS 1

1https://www.atlantech.net/blog/decrypting-unified-communications-pricing-5-ucaas-price-faq-answered saved in IT costs when businesses moved to UC

1 One unified communications solution for all your needs

Cloud-based phone system with hundreds of Integrates with existing off-the-shelf and custom- features and unlimited calling developed business applications

Company-wide chat and mobile apps Visual voicemail and speech-to-text

Video and audio conferencing, web collaboration Online faxing tools for any device tools Presence and availability

Unify all employees and sites Avoid disasters and ensure business continuity Use one system for your entire organization Secure everything you need in the cloud without expensive wiring or IT support. and remain reachable to customers during Experience seamless collaboration and disasters even if your physical office isn’t open. communicate across locations, while reducing IT complexity. Quickly and easily manage any feature or setting remotely Administer changes easily for every employee and site from one portal Use any device to make calls, check voicemail, fax, chat or video conference Leverage features and extension dialing across all locations Meet face to face and collaborate with clients in real time from anywhere Move between offices, share workspaces and use any phone as your own of the U.S. workforce are engaged at work How much time is spent actually working versus trying to collaborate effectively?

of the time is spent of the U.S. workforce in meetings, on the phone are engaged at work2 or responding to emails3

2https://hbr.org/2016/01/collaborative-overload 3https://news.gallup.com/reports/199961/7.aspx of the time is spent 2 in meetings, on the phone or responding to emails Business communications unlike any other

The easiest system to use and manage

If you are relying on the features of that new system for increased productivity and flexibility and they aren’t easy to use, then there’s no value in a new system. Because we develop our own software, OfficeSuite UC® is designed to be user-centric, not device-centric. Our advanced system is so easy to use that every employee can access and manage the features and services of the system independently, reducing IT help desk dependency and drastically enhancing productivity and efficiency organization-wide. MORE THAN 300,000 USERS ON OUR PLATFORM

Access anywhere, on any device The most secure communications system

Transform how you do business by giving your Unlike other providers, we own the code and employees the freedom to work from anywhere. utilize unique technology instead of SIP or Since our system revolves around users, not open source to ensure calls, chats, messages devices, user data can be shared amongst all of and meetings are encrypted and no data or your devices. Whether on site with a customer, information is stored on the phone where it traveling or working remotely, the features and can be vulnerable to theft. We enlist our own services are available from anywhere. Ensure development team that is dedicated to rapid business continuity and avoid costly downtime advancements based on our customers’ needs during disasters. and requirements.

3 Features to make your employees even more productive Because we develop our own software, features are added often and updated frequently—at no additional cost.

Account Codes Intercom Voicemail Auto Attendants (unlimited) Join/Leave Call Groups Voicemail Auto-Forward All to e-mail ID Auto Attendants – Nested Join/Merge Calls Voicemail Forward to Co-Worker Ext. Auto-Generated Key Labels Local Phone Numbers (DIDs) Voicemail Message Waiting Indicator (MWI) Broadcast Groups Mobile Apps Voicemail Notification via e-mail or SMS Business Quality Voice Lines Mobile Twinning Voicemail Return Call During VM Retrieval Call Coverage Monitor Groups Voicemail Smartphone App Call Coverage – Incoming Call Routing Multiple Business Hour Profiles Zero Out of Voicemail – Personal Target Call Detail Records Multiple CLIDs OPTIONAL EQUIPMENT AND SERVICES Call Display Multiple Line Appearances Additional Phone Numbers Nationwide Call Forward Music on Hold Analog Extensions with/without Voicemail Call Groups Mute Bluetooth Options (select phones) Call History Reporting MyOfficeSuite Desktop and Mobile Apps Call Dialer Call Hold Online Management Conference Phones Call Hunting (circular and linear) Online Self-help Documentation Cordless Phones Call Park/Retrieve Phone Directory – Employee Entry/Door Control Systems Call Permissions Profiles (by user) Phone Directory – External via Portal Gigabit Ethernet Phones Call Transfer Key Profiles (by user type) Headsets Call Waiting Tone Page OfficeSuite UC® Click-to-Call Extension Caller ID with Name Power Over Ethernet Phones (IEEE 802.3af) OfficeSuite UC® Connector for Google® Caller’s List (inbound & outbound) Presence and availability OfficeSuite UC® Connector for Microsoft Click-to-Call Dynamics Private CLIDs Company-Wide Chat OfficeSuite UC® Connector for Salesforce® Programmable Keys Context Soft Keys OfficeSuite UC® Connector for Skype for Redial Business Do Not Disturb Redirect – Emergency Forwarding OfficeSuite UC® Connector for Web-Based Emergency Forwarding CRMs Ring Tones Enhanced Dial Tone OfficeSuite UC® HD Meeting Selective Call Routing E911 Compliant Online Faxing (Inboud/Outbound) Self-labeling Keys Extension Dialing (3, 4 or 5 digits) Overhead Paging Interface Site Page (via speakerphone) Fixed Function Keys PoE Switches Speakerphone Geographic Redundancy* SMS Text Messaging Speed Dial, One-Touch Hands-Free Speakerphone Softphones-Mac, Mobile and PC Station Busy Lamp Indicator – Silent Headset Capable Video Phones Ten-way Calling Hot Desking/Multi-Desking Wireless DECT Handsets and Headsets Transfer Direct to Voicemail (select phones) Hunting Unlimited Calling Nationwide Incoming Call Routing Visual Voicemail and Speech to Text Integrated Ethernet Switch Visual Voicemail Website

4 Collaborate easily to enhance productivity

OfficeSuite UC® HD Meeting Meet, chat, collaborate and share to get work done from anywhere.

Meet face to face, hassle-free

Present and collaborate on anything in real time

Share any application or your entire desktop

Compatible with existing conference room systems like: Polycom, Cisco, Tandberg and LifeSize

Record any audio or video meeting

Allow all of your office and staff to act as one team

Integrate seamlessly with Outlook and Google

Utilize high-definition video and audio conferencing apps for Windows, iOS and Android

Share your ideas and work from any device

5 Streamline and improve tasks with these powerful integrations Standards-based API allows you to connect third-party applications to OfficeSuite UC®

Salesforce Skype for Business G Suite

Integrate powerful UC features within With no switches to manage or Click to call from any webpage or Salesforce to enhance productivity, monitor, bring calling and phone web app and bring UC to your Google improve customer service, save time presence functionality into Skype and apps. and increase management visibility. Lync without any additional Microsoft licenses or charges.

Microsoft Office 365 Microsoft Dynamics

Make your contacts, email and Streamline everyday functions and calendar part of your UC solution. gain access to new UC features.

Web-based CRMs

Maximize productivity by integrating calling with Hubspot, CRM 1, Apptivo, Clio Desk, Freshdesk, JobDiva, Nutshell and Insightly.

6 MyOfficeSuite portal: The heart of your unified communications system

Administrators and employees can easily make changes to the system and their individual accounts from a single interface that anyone can intuitively use.

Utilize MyOfficeSuite portal to:

Launch video meetings, send faxes and listen to business voicemail

Chat live in real time with anyone in your organization

Text with anyone outside of the organization without using your personal mobile number

View the availability of every coworker and click to call them

Customize dashboards so employees can self-manage features

Make changes, provision services, add users and order phones and devices

7 Control it all from the cloud, Quick access to support for not your desk phone every employee

Make real-time changes from anywhere Get answers instantly. Watch instructional without ever touching a desk phone, videos or chat live with a support stepping foot in an office, or calling your representative. Everything is technical team or customer service. available 24/7 in our online community.

Use any device, anywhere, anytime Move beyond help desk support

Meet face to face with customers, chat live Redeploy IT resources when employees can with colleagues, take calls, send faxes and easily use and manage all of the features of make changes from any PC, laptop, tablet the system from an intuitive dashboard. or smartphone. Collaborate instantly with your team Manage everything from one place Instantly see who is online and available to Log in to easily make company-wide help get work done. Click to call, meet or changes, add employees, update auto chat in real time across all your locations. attendants, forward phones or get help instantly. Gain new business insights

Unlock employee potential with Identify staffing inefficiencies, enhance customizable access productivity, boost satisfaction and elevate sales efforts with built-in business Give employees secure access to only the intelligence tools. tools they need to get their work done. Create profiles to quickly add employees with the same permissions.

Order services quickly and easily

Manage, build, install, activate and track service orders for faster turn-up through the Order Wizard.

8 Why OfficeSuite UC®? Database security 100% cloud UC service No information or data is stored on vulnerable local Developed by a leading cloud provider and servers. Our databases are stored on secure servers in UC pioneer our cloud infrastructure — all protected by industry- Delivers 99.99% SLA standard firewalls, access control lists, authentication and authorization. More than 300,000 users on our platform Optimal security Communication security Calls, messages and meetings using the Internet are Award-winning MyOfficeSuite portal encrypted from the handset into our secure network. Ease of use

Protect private health information Proven success Our UC solution is hosted in carrier-grade data centers We own the code with strong security controls, ensuring your calls and Choice for businesses with up to 2,500 users messages are encrypted and data is protected.

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2017, 2016, 2015, 2014, 2017, 2016, 2015, 2014, 2013, 2012, 2010 2013, 2012, 2010

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