2018 Corporate Social Responsibility Report 1 Better Health, Better Community, Better World. Letters 3 Building Healthier Communities 21 Larry J. Merlo Transforming the Health Care Experience 22 President and Chief Executive Officer 3 Investing in Community Health 34 Eileen Howard Boone Senior Vice President, Corporate Social Leading and Inspiring Growth 43 Responsibility & Philanthropy 4 Inspiring the Next Generation of Health Care Innovators 44 Ensuring a Best-in-Class Workplace 47 Corporate Profile 5 Continuing Our Best-in-Class Governance 57 CSR Strategy 9 CSR Governance 11 Protecting Our Planet 62 CSR Material Topics 12 Engaging Internal and External Stakeholders 63 Stakeholder Engagement 13 Sustainable Operations 65 Tracking Our Performance 17 Sustainable Products and Packaging 72 About This Report 74 2 Larry J. Merlo Letters President and Chief Executive Officer “ By bringing together CVS Health and Aetna, we are creating a uniquely powerful new platform that will open a new front door to health care, reshape the consumer experience and lead to healthier communities.” Dear Stakeholders, We will engage consumers with platform – Better Health, Better One-third of Americans interact with Today’s health care system is complex the care they need, when and where Community, Better World – and update our company every year – including and can be very challenging to they need it – giving them human you on the pillars that guide our efforts: 4.5 million people who visit our retail navigate for many of us. High costs, connections with pharmacists, nurse Building Healthier Communities; stores daily in nearly 10,000 a fragmented system and a lack of practitioners and other skilled providers, Leading and Inspiring Growth; and communities across the country support to help patients manage along with digital options for those Protecting our Planet. and more than 38 million medical their own care are creating barriers who prefer to access care in the palm members who rely on us to help them to the overall health of our country. We of their hand. To deliver on this vision, In the pages that follow, you’ll read make decisions about their health. have long been focused on improving we are building a consumer-centric more about 2018 as a milestone year As we deliver on our purpose of helping not only the health of our patients and approach to health care that offers for CVS Health. At MinuteClinic®, we people on their path to better health, colleagues, but the health of all of a better experience, which in turn will provided 5.2 million patients with we have high expectations for 2019 and the communities we serve. drive better patient engagement with quality, affordable care. We created beyond. There is no more pressing issue programs and services, improving employment opportunities for 6,000 than fixing what is broken with the U.S. As we look back on 2018 and plan their health and delivering better military members and their spouses. health care system and CVS Health for 2019 and beyond, we are excited outcomes that reduce costs. We worked across our entire company is positioned to lead the change. about this time in our company’s and with community partners to We welcome the opportunity to work history – as we combine with Aetna®, As a socially responsible company, implement solutions that help tackle with our partners, shareholders, and we know we have an opportunity to we believe that we have a role to play the opioid crisis and we helped 82 other stakeholders. Together, we will help fundamentally transform the way in helping to solve important societal college campuses go tobacco-free in deliver better health, all toward better the health care system works. problems in meaningful ways. Our pursuit of delivering the first tobacco- communities and a better world. corporate social responsibility (CSR) free generation. We continue to put By bringing together CVS Health® and strategy ensures we put our businesses new products on our shelves that Sincerely, Aetna, we are creating a uniquely and resources to work in tangible ways provide healthier, more sustainable powerful new platform that will open that make a difference in our local options for our on-the-go customers, a new front door to health care, reshape communities and people’s lives. In and ensure we are efficiently and the consumer experience and lead our 12th annual CSR Report, we’re responsibly managing our supply chain. Larry J. Merlo to healthier communities. excited to share our refreshed President and Chief Executive Officer 3 Eileen Howard Boone Senior Vice President, Corporate Social Responsibility & Philanthropy “ We believe our greatest CSR opportunities ahead will be a result of our ability to meaningfully impact the health of whole communities, bringing together the power of our business and strategic community investment.” Dear Stakeholders, care at the local level. We are taking $100 million commitment to improve ensuring that we have the most highly- Thank you for being on this exciting an increasingly sophisticated approach community health in one-third of U.S. skilled, compassionate health care CSR journey with us. I am particularly to reducing our environmental impact counties through partnerships and professionals in the industry. proud to present this year’s CSR Report and creating economic opportunity community support. This means more to you because 2018 marks the biggest for hundreds of thousands of people, free health screenings and more funding In addition to the health and financial corporate social responsibility move and we have always been focused on to tackle public health challenges, wellness of our colleagues, we are we have ever made as a company: building healthier communities while including tobacco use and opioid abuse. equally committed to the health of welcoming Aetna to our enterprise. driving healthy growth for our company. We will aim to support more patients our planet. By continuing to reduce with chronic disease, improve overall our resource use and embedding Like our decision to stop selling tobacco During this exciting time of health outcomes and relieve the strain sustainability into our products and products, this business decision has transformation, in 2018 we took the on our health care system. supply chain, we are helping to build far-reaching benefits and will positively opportunity to reframe our CSR strategy healthier communities for the long- impact the lives of tens of millions of to more accurately reflect our new Through these Foundation investments, term. We are particularly proud to people across the U.S. It exponentially enterprise. Our refreshed CSR we are filling gaps within our commercial have established a science-based expands our ability to effect positive framework, Better Health, Better footprint to support underserved emissions reduction target in 2018, change in local communities and across Community, Better World, charts our populations and aligning our resources embracing climate science to guide the health care system – more so course for the future and focuses in with communities’ most pressing our sustainability initiatives in the than any other business combination three priority areas: Building Healthier health issues. Our colleagues’ energy years to come. in the sector. We are truly reinventing Communities; Leading and Inspiring and enthusiasm will deliver more health care delivery and, with each Growth; and Protecting Our Planet. volunteer hours to our community Thank you for taking the time to learn step of the way, staying true to our initiatives. And to our nonprofit partners, more about our many accomplishments purpose of helping people on their We believe our greatest CSR we will bring support, expertise, and in 2018 – and some of the exciting path to better health. opportunities ahead will be a result replicable approaches that improve changes to come – as we continue of our ability to meaningfully impact the health care at the community level. our journey as a health care innovation Our CSR journey is more than a decade health of whole communities, bringing company shaping the future of health in the making. Since publishing our together the power of our business and Better Health, Better Community, care. We look forward to your feedback. first CSR Report in 2008, we’ve built strategic community investment. And, Better World also means supporting our reputation as a leader in corporate it is clear to us that it will take more the economic health and mobility of our Sincerely, social responsibility through business than incremental steps to support all communities and colleagues. Through decisions that deliver on our purpose. Americans on their path to better health. innovative workforce development We are tackling our nation’s most Along with the CVS Health and Aetna programs and a steadfast commitment Eileen Howard Boone pressing public health challenges and Foundations, we have launched Building to helping our colleagues grow their Senior Vice President, Corporate investing in increased access to health Healthier Communities, a five-year, careers with CVS Health, we are Social Responsibility & Philanthropy 4 Our Operations Corporate Profile & Supply Chain CVS Health is the nation’s premier health innovation company helping people on their path to better health. Whether in one of our pharmacies or through serving more than one million patients per our health services and plans, CVS Health year, expanding specialty pharmacy services, is pioneering a bold new approach to total and a leading stand-alone Medicare Part D Headquarters: health by making quality care more prescription drug plan. CVS Health also Woonsocket, RI affordable, accessible, simple and seamless. serves an estimated 38 million people CVS Health is community-based and locally through traditional, voluntary and consumer- focused, engaging consumers with the care directed health insurance products and they need when and where they need it. related services, including rapidly expanding We have more than 9,900 retail locations, Medicare Advantage offerings.