HUAWEI G8 Smartphone Faqs

HUAWEI G8 Smartphone FAQs Note: This document provides answers to frequently asked questions concerning the RIO smartphone. Some functions are not available in all models, such as NFC. Note that the locations of some functions may vary by mode. This document will be updated from time to time. Change history Version Author Change Description Date V1.0 Handsets First release. 2015-09-02 Documentation Dept Contents HUAWEI RIO-L01 Smartphone FAQs ......................................................................................... 1 1 Batteries and charging .................................................................................................................. 1 1.1 Does my phone support high voltage quick chargers? .................................................................................................. 1 1.2 Why does my charger sometimes emit a high frequency noise?................................................................................... 1 1.3 What can I do if my phone heats up when in standby? ................................................................................................. 1 1.4 What can I do if the amount of power remaining in the battery is not displayed accurately? ...................................... 1 1.5 Why does my phone get very hot when completing an over-the-air update? ............................................................... 2 2 Hardware and appearance ........................................................................................................... 3 2.1 What can I do if, after I insert a SIM card, my phone doesn't recognize it? ................................................................. 3 2.2 Does my phone support smart screenshot? ................................................................................................................... 3 2.3 Does my phone support iPhone 5/5s nano-SIM cards? ................................................................................................ 3 2.4 What can I do if dents and scratches start to appear on the edges of my phone? .......................................................... 4 2.5 On my phone, do SIM card slots 1 and 2 both support 4G? How do I switch SIM cards between slots? (Applicable to phones with dual SIM card support) ............................................................................................................................... 4 2.6 What types of cards are supported by my phone's card slots? ...................................................................................... 4 2.7 Does my phone support SIM card hot swapping? ........................................................................................................ 4 2.8 Can I open the battery cover and take out my built-in battery? .................................................................................... 5 2.9 Why aren't my phone's card slots marked? ................................................................................................................... 5 2.10 Does my phone support micro-SIM cards? ................................................................................................................. 5 2.11 Why aren't the side buttons the same height? ............................................................................................................. 5 2.12 Why is the rear camera lens not centered? Why does it move? .................................................................................. 5 2.13 Does my phone support optical image stabilization? .................................................................................................. 6 2.14 Why does my phone's rear camera lens make slight noises when my phone is shaken? ............................................ 6 2.15 There is a gap between the screen and my phone’s casing. Why does this gap appear to be comparatively large? ... 6 2.16 What phone colors are available? ............................................................................................................................... 6 2.17 Why is the screen too dark or too bright? ................................................................................................................... 6 2.18 Why are there black bars at the top and bottom edges of the screen? ......................................................................... 8 2.19 What can I do if, when I play games, my phone's touch screen's touch positions are incorrect? ................................ 8 2.20 Why does the touch screen respond slowly or isn't very responsive when using magnification gestures? ................. 9 2.21 When my phone is being charged, why does the screen always stay on? ................................................................. 10 2.22 How can I exit the simple home screen?................................................................................................................... 12 2.23 How can I use the one button screen lock function? ................................................................................................. 12 2.24 Can I use my phone when my hands are wet? .......................................................................................................... 13 2.25 When I take my phone from a dark to bright environment and answer a call, why does the screen respond comparatively slowly? ...................................................................................................................................................... 13 2.26 Why does my phone's screen suddenly freeze and a yellow box appear all around the screen? ............................... 14 2.27 What are the different methods for taking a screenshot? .......................................................................................... 14 2.28 In the switches list displayed after I swipe down from the status bar, the colors appear distorted in the area where the switches are. Why? ..................................................................................................................................................... 15 2.29 Why does the phone screen brightness change when entering certain applications? ................................................ 15 2.30 Why does my phone display a message saying no SIM card is inserted? ................................................................. 15 3 System features and settings ..................................................................................................... 16 3.1 How can I use a shortcut to open Huawei music? ...................................................................................................... 16 3.2 What languages are supported by my phone? ............................................................................................................. 16 3.3 Does my phone support smartcare? ............................................................................................................................ 16 3.4 What input methods are pre-installed on my phone? .................................................................................................. 16 3.5 Does my phone support MHL? ................................................................................................................................... 16 3.6 Does my phone support HDMI? ................................................................................................................................. 17 3.7 Does my phone support TV-OUT? ............................................................................................................................. 17 3.8 Does my phone support double touch to turn on the screen function? ....................................................................... 17 3.9 Why doesn't the screen turn on when I double touch the screen? ............................................................................... 17 3.10 Does my phone support drawing letters when the screen is off to open applications? ............................................. 17 3.11 Why doesn't drawing a letter open the corresponding application? .......................................................................... 18 3.12 When I change the home screen layout, why do some widgets disappear? .............................................................. 18 3.13 How do I enable a numerical password to unlock the screen? .................................................................................. 19 3.14 How can I enter and exit safe mode? ........................................................................................................................ 19 3.15 In what situations will the indicator turn on? ............................................................................................................ 19 3.16 Does my phone make sounds when it is powered on on and off? How can I turn off the sound? ............................ 19 3.17 Can I set my phone to power on or off at certain times? .......................................................................................... 19 3.18 How do I prevent applications from pushing messages to the notification panel? ................................................... 20 3.19 How do I quickly identify the bullet items and processed items in the Notes?......................................................... 20 3.20 Why can't I access the music player by double touching the locked screen? ...........................................................

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