HUAWEI G8 & G7 Plus Smartphone Basic Faqs

HUAWEI G8 & G7 Plus Smartphone Basic FAQs Author Handsets Documentation Dept Date September 2015 HUAWEI TECHNOLOGIES CO., LTD. Copyright © Huawei Technologies Co., Ltd. 2015. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Technologies Co., Ltd. Trademarks and Permissions and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd. All other trademarks and trade names mentioned in this document are the property of their respective holders. Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS" without warranties, guarantees or representations of any kind, either express or implied. The information in this document is subject to change without notice. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but all statements, information, and recommendations in this document do not constitute a warranty of any kind, express or implied. Huawei Technologies Co., Ltd. Address: Huawei Industrial Base Bantian, Longgang Shenzhen 518129 People's Republic of China Website: http://www.huawei.com Email: [email protected] August 2015 i INTERNAL Version Changed By Change Description Date V1.0 Handsets First release. 2015-09-02 Documentation Dept August 2015 2 INTERNAL Contents 1 Battery and charging ................................................................................................................... 24 1.1 What is my phone's temperature rise?......................................................................................................................... 24 1.2 Why does my phone generate heat when I am using it? ............................................................................................. 24 1.3 Why does my phone generate excessive heat when I watch videos? .......................................................................... 24 1.4 What can I do if my phone generates heat when I browse web pages? ...................................................................... 25 1.5 What can I do if my phone generates excessive heat when I am playing games? ...................................................... 25 1.6 Why does my phone generate excessive heat when I am playing songs? ................................................................... 25 1.7 Why does my phone generate excessive heat when I am making phone calls? .......................................................... 25 1.8 What can I do if my phone generates excessive heat? ................................................................................................ 25 1.9 Does my phone generate heat due to its poor quality? ................................................................................................ 28 1.10 Why does my phone generate excessive heat even when I am not using it? ............................................................ 28 1.11 Why does it take a long time to charge my phone? ................................................................................................... 29 1.12 Why does it take a long time to charge my phone when it is generating excessive heat? ........................................ 29 1.13 Why does my phone sometimes repeatedly restart after it is connected to a charger and powered on? ................... 29 1.14 How do I save my phone's battery power? ............................................................................................................... 29 1.15 Will the indicator respond when my phone's battery level is lower than 10%? ........................................................ 30 1.16 What can I do if my phone's standby time is short? .................................................................................................. 30 1.17 Why is my charger overheated when charging my phone? ....................................................................................... 30 1.18 Why does my phone generate heat when charging? ................................................................................................. 31 1.19 What can I do if my phone generates excessive heat during standby time? ............................................................. 31 1.20 How do I tell that my phone is fully charged? .......................................................................................................... 31 1.21 What can I do if my phone can't properly display the battery level? ........................................................................ 31 1.22 What can I do if my phone fails to be charged? ........................................................................................................ 32 1.23 How do I preserve my phone's battery? .................................................................................................................... 32 1.24 How do I check the battery status? ........................................................................................................................... 32 1.25 How do I check the ranking of power-intensive applications? ................................................................................. 33 1.26 How long should I charge the battery for the first time? .......................................................................................... 33 1.27 What are the precautions when I charge my phone for the first time? ...................................................................... 33 1.28 How long does it take to fully charge my phone? ..................................................................................................... 33 1.29 Why can't I charge my phone after I connect it to a computer? ................................................................................ 33 1.30 Can I use a Huawei charger in other countries? ........................................................................................................ 34 1.31 Can I use a charger of other brands to charge my phone? ........................................................................................ 34 August 2015 3 INTERNAL 1.32 Will my battery's lifespan be affected if I play my phone while charging it? ........................................................... 34 2 Hardware and appearance ......................................................................................................... 35 2.1 SIM card and appearance ............................................................................................................................................ 35 2.1.1 Why does my phone read the contacts from the SIM card slowly? ......................................................................... 35 2.1.2 Why can't I insert a non-standard SIM card into my phone? ................................................................................... 35 2.1.3 What can I do if my phone can't detect the inserted SIM card? ............................................................................... 35 2.1.4 Why can't I insert the SIM card into my phone smoothly? ...................................................................................... 36 2.1.5 Why are the outer surfaces of the SIM and microSD card trays and the surfaces of the aluminum decorations uneven? ............................................................................................................................................................................. 36 2.1.6 Why doesn't the SIM card slot have springs? .......................................................................................................... 36 2.1.7 Why are the two gaps on the two sides of the SIM card tray harsh? ....................................................................... 36 2.1.8 What can I do if the SIM or microSD card installation direction is hard to identify?.............................................. 36 2.1.9 Why does the SIM card tray shake?......................................................................................................................... 36 2.1.10 Why are there marks left on the cover after I connected my phone to a USB cable for multiple times? ............... 37 2.1.11 Why does the plastics around the touchscreen easily get dirty?............................................................................. 37 2.1.12 Why is the gap between the battery cover and the mechanical part large? ............................................................ 37 2.1.13 Why is my phone's front camera deviated?............................................................................................................ 37 2.1.14 Why is my phone bent and deformed after I sit on it? ........................................................................................... 37 2.1.15 Why does my phone's charging port seem black and used? ................................................................................... 38 2.1.16 Why does the power button shake? ........................................................................................................................ 38 2.1.17 What can I do if my phone doesn't respond after I press the power button? .........................................................

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