Bedford Annual Report 2008 A

Annual Report 2008 B

CONTENTS Bedford’s Heart and Soul ...... 1. Honorary Life Members ...... 1. 2007/2008 Highlights ...... 2. Patron’s Message ...... 5. Vice Patrons ...... 5. Chairman’s Foreword ...... 6. Chief Executive’s Report ...... 10. Bedford Board of Directors ...... 14. Bedford Executive Team ...... 16. Bedford Foundation Board ...... 18. Bedford People ...... 20. Bedford Day Options ...... 26. Bedford Housing ...... 28. Community Employment ...... 30. Bedford Employment ...... 32. Community Support ...... 42. Corporate Governance Statement . . . . 44. Concise Financial Report ...... 46. Auditor’s Report ...... 55. Key Supporters ...... 56.

Front Cover Ekayla Latham is a member of Bedford’s Day Options programme at Wallaroo Community Garden on the Copper Coast.

This page Jonathon Warnett in the Gambier Contracts Nursery in Mount Gambier. Bedford Annual Report 2008 1

Bedford Heart AND Soul

Mission Core Values To provide opportunities and People – Respect each individual support for people with a disability and their right to choose and or disadvantage to achieve their participate goals and fulfil their potential. Teamwork – Work collaboratively and share information Vision Relationships – Develop and Leading the way in services for nurture relationships and people with a disability. partnerships Innovation – Pursue new ideas Achievement – Celebrate success Social Responsibility – Leadership and community involvement

Honorary Life Members

Bedford Compass Ms A Bolkus Mrs R Davison Mr B L Cornish OAM Mrs L Fuss Mr E V Cox Mrs B King Mr M D Downer Mrs S Kuchta Mr J F Dunkley Mr J Martin Mr F F Fairthorne Mrs J Martin Mr R D Hill-Ling AO Mrs N Pullen Mr K T Jenkins AO† Mrs M Shannon AM OAM Mr M A Kinnaird AO Dr N H Kirby DAIDP Mr R B Lewis AM Mr D E Byrne Mr B P Martin AO Mr D Knight The Hon R G Matheson QC AM Sister M O’Connell Mr H D O’Connor AM Mrs A Tiddy Mrs T M Pye Mr R M Ranford Living Skills Mr T B Simpson Mrs E R Atwell Mr L T Sykes AM Mr S Leibhardt Mr J A Uhrig AC Mrs M D Marshall Mrs B E Worley AM Mrs B C Mudge 2

2007 / 2008 Highlights

Bedford People Bedford Day Options

Opportunity, Choice and Quality Bedford Community Access - Panorama • The year has seen significant growth and • Membership continues to grow with four expansion across all service areas new members • Bedford annual Awards Day celebration held • Members transitioning to supported in June 2008 recognised 76 members of the employment Bedford family for their individual achievements in front of 1,600 guests Living Skills Centre and Wallaroo • Bedford declared the winner of the Innovation Community Garden – Port Pirie Award for large business services at the & Wallaroo inaugural national Business Service Excellence • Five new members joined the two Awards 2008 programmes • The Employee Collective Agreement 2008 • New air conditioning at the Living Skills Centre (ECA) drafted and approved • Funds commited for new building in Wallaroo • New regional areas augmented with new support staff and significant improvements in Compass Day Options – Port Lincoln equipment and facilities • Preparing for significant growth to address • All quality accreditations maintained unmet need in the region • Commonwealth Government identified Bedford as a ‘high performing business Bedford Housing service’ • Provides residential services for 149 • First ever regional Board meeting held in people with a disability at Balyana and in Port Pirie in March 2008 the community • ‘Homes for 100’ programme continues to Training & Skills for Life gather momentum – Bedford now supports • Employees participated in 23,279 hours an additional 15 residents of on and off job training • Ten staff members successfully completed Certificate IV in Frontline Management Bedford Annual Report 2008 3

Community Employment Compass • Recruited four additional people with Career Systems a disability • A focus on quality improvements • 12 employees studying Certificate II in • New initiatives lifting outcomes Business through the Bedford ‘Abilities for All’ programme Bedford Employment Gambier Contracts APG (Horticulture & Grounds • Community salvage and recycling area Maintenance) continues to grow • APG secured and developed a number • Installation of five rainwater tanks will collect of prestigious contracts, which enabled over 1.6 million litres of water per year employees to broaden their skills set and expand the APG service offering Community Support and • Diversifying away from lawn mowing Fundraising • 20 employees undertook TAFE Certificate II Community Rallies for People with in Horticulture and 11 studying Certificate III in Horticulture during the year a Disability • Visit by former Prime Minister John Howard Bedford Furniture in July 2007 to open the new state-of-the-art furniture and warehouse facility at Panorama • Strong sales growth • City-Bay Fun Run provides opportunity for the • New product development a key focus community to support Bedford • Employees continue to be encouraged to • Record numbers support the Bedford improve their skills with training options Big BBQ relevant to their career • Butterfly Ball successful in raising funds for the Bedford Hospitality & Balyana ‘Homes for 100’ programme Conference Centre • The quarterly Bedford Lottery continues to be • New external catering section delivers growth highly popular

• The variety of work undertaken by the Mergers with other Disability business ensures employees develop more skills Services • Career Systems joins Bedford in July 2007 Bedford Northern Business Services • Living Skills, Port Pirie, Kadina and Wallaroo, • Kadina – three new employees recruited due joins Bedford in September 2007 to the increase in work available • Gambier Contracts, Mount Gambier joins • Port Pirie – new contracts include tree planting Bedford in February 2008 and grounds maintenance • Compass, Port Lincoln joins Bedford in April 2008 Bedford Packaging • Boards of Millicent Work Option Centre and • Strong sales boosts employment levels Bedford resolve to merge in November 2008 • Handled 13,500,000 items during the year • New clean room to deliver more employment and training opportunities 4

This page Marc Berry is a member of the Bedford Day Options programme at Panorama – Bedford Community Access. Marc is also taking part in a transition to work programme in Bedford Packaging. Bedford Annual Report 2008 5

Patron’s Message

In my first year as Governor of South Australia, I have been inspired by the number of volunteers and organisations providing services that make a real difference to our community. Bedford is one such organisation. I feel very privileged to be Patron of Bedford, an organisation that is very much a part of South Australia’s social fabric, both past, present and more importantly in the future. I have visited various Bedford sites during the year and continue to be amazed by the inclusive culture and the dedication to supportive work, to learning and to each individual shown by all of those who form part of the Bedford family. I was fortunate enough to attend the annual Bedford Awards Day celebrations this year at the Convention Centre, with over 1,600 other guests. Presenting the Year of Service awards to those who had achieved an amazing 25 or 40 years at Bedford is testament to the continuity and quality of support and innovation at the core of how Bedford works. Over this last year, through merger activity and innovative working practices, Bedford has started addressing regional access to services. People with a disability in Port Pirie, Kadina, Wallaroo, Port Lincoln, Mount Gambier and soon Millicent have increased access to the support and opportunities that were once only available in the metropolitan area. I have been impressed by Bedford’s focus on addressing people’s needs in a caring and supportive environment and I would like to take this opportunity to praise the entire Bedford family on your achievements over the past year. I look forward to your continued success in creating a brighter future for people with a disability or disadvantage in South Australia.

Rear Admiral Kevin Scarce AC CSC RANR GOVERNOR OF SOUTH AUSTRALIA

VICE PATRONS Mr F F Fairthorne Mr R D Hill-Ling AO Mr K T Jenkins AO† Mr M A Kinnaird AO Mr R B Lewis AM The Hon R G Matheson QC AC Mr J A Uhrig AC 6

Chairman’s Foreword

I am pleased to present Bedford’s 2007/2008 Annual Report. In reviewing our progress, I am struck by the absolute change in how Bedford has operated for over 63 years from a metropolitan Adelaide based service, to this year moving to one embracing the State.

This year we see the fruits of Bedford’s ambitious The effect of this growth on our resources plan to complement its metropolitan services with and organisation structure should not be services relevant to regional communities. This underestimated. The Board recognises the is not only an expansion of existing employment significant impact and the flexibility required of services, but an expansion into new areas of day the executive team and staff to put this growth options and new employment sectors such as programme in place, while maintaining the quality office cleaning, primary production, and salvage and range of existing service provisions. and recycling. In particular, the groundwork for this growth On July 1, Career Systems officially joined the has centred upon diligent financial, legal Bedford group. In September 2007, a merger and operational evaluation, as well as an with Living Skills based in Port Pirie, Kadina and assessment of potential service delivery benefits. Wallaroo, spearheaded our regional growth. In It has also included a review and alignment of February, the merger with Gambier Contacts in human resources and consultation with local Mount Gambier in the South East was followed communities, in order to understand the needs of in April 2008 by a merger with Compass the newly merged entities, their employees, staff, Contracting Services in Port Lincoln. families and stakeholders. This growth of services for people with a disability into regional South Australia has been a source of great pride to my fellow Board Members and me. Bedford Annual Report 2008 7

Colin Dunsford, Bedford Chairman 8

Chairman’s Foreword > Continued

As part of our ongoing planning and review I would like to thank the Federal Government in process, the Board has ensured that appropriate supporting our vision, with significant recurrent human resources have been added to the funding for our business services and Career enlarged Bedford organisation. Systems areas. My thanks go to the Department of Families, Housing, Community Services and Without doubt, the wonderful support and Indigenous Affairs (FaHCSIA) and the Department expertise my fellow Directors have brought to of Education, Employment and Workplace the Board over a number of years and the legacy Relations (DEEWR). we inherited has laid down the sure path we are following. The commitment and continuity The State Government too has been generous of service from Directors gives Bedford great in providing financial assistance to support our strength, for which I am thankful. plans, with matching capital funding of $5 million over five years towards reducing the significant I welcome Andrew Ford, who joined us in need for housing for people with a disability on June, to the Board. Our resolve to build our Bedford and Disability SA’s waiting lists, and in housing capability means that Andrew’s senior supporting our growth in the day options area. experience as an architect will help ensure the skilful implementation of our plans and ideally In the past year, our various business areas made complement the other skills available through sound progress, despite the challenges of the the Board. drought impacting on APG (Adelaide Property & Gardens). Unusual impacts on Bedford’s financial My thanks also to all our Board sub‑committee results this year are the inclusion of the asset members. values of our merge partners and the volatility in Our housing initiatives are a major focus. the share market. The ‘Homes for 100’ committee has a prime Our challenge is always one of finding ways to role in controlling these developments. We support the delivery and expansion of services, are indebted to the Chair, Bill Cossey, and the underpinned by a consistent and secure financial other members of this committee, for laying the base. This year I am indebted once again to groundwork for the considerable task ahead. know that Bedford’s affairs are assured through Under the able stewardship of Robert Atkins, the excellent financial management and prudent Chairman of the Foundation Board, we have decisions of the Board, its committees and our benefited from the Foundation’s highly successful executive team. Butterfly Ball, held in October. During the year we Our business services succeed not only because welcomed Yvonne Clark and bid farewell to Brett of the commitment of team members to quality Duncanson, Simon Gerard and John James; and and customer service, but also because of the thank them for their commitment and contribution commitment made by our customers to purchase to the Foundation’s affairs and outcomes. our goods and services. Despite a busy schedule during his first weeks No matter how important or worthy the of appointment, His Excellency Rear Admiral cause, being able to garner the support of the Kevin Scarce AC CSC RANR, Governor of community is of key importance. In this respect, South Australia, accepted an invitation to visit we have enjoyed positive and helpful coverage the Bedford Panorama and Balyana sites in in the press, on radio and on television. I note August, as well as accepting our invitation to that our expansion into regional South Australia be our Patron. His Excellency was later to host required many things, including the support and a reception for our key supporters and donors understanding of the local media, whom I thank at Government House in May. We thank His in particular. Excellency for his support of Bedford and South Australians with a disability or disadvantage. Bedford Annual Report 2008 9

I would also acknowledge the work of our Finally, my thanks to our management team. Ambassador, Amanda Blair, in raising the Without doubt, the major expansion of services community’s understanding about our work. achieved this year has been possible only through the focus on the task from our enthusiastic My thanks to our donors, sponsors, Lottery ticket Chief Executive, Max Dyason, and the energy buyers, Bingo players and others in supporting and willingness of his executive team and all our cause. Bedford staff – who are forging ahead with This year the Board requested an assessment of professionalism and gusto into new territory in its performance by an external consultant. I am service provision for the people we serve. pleased to report that this independent review Max and his team are ensuring that Bedford’s has confirmed that the Board is performing well vision is effectively implemented and the and that its skills, experience and direction are fit outcomes for the people we serve is substantial, for its purpose. positive and meaningful. With always an eye on the future health of the I continue to see good evidence that the organisation, the Board and the executive team decisions we are making are helping Bedford have embarked on a thorough review of the provide a brighter outlook for people with a organisation’s direction, taking into account our disability or disadvantage in South Australia. recent growth and our changing environment. Whilst the future is always unpredictable, I can say that Bedford will continue to seek ways in which we can better serve people with a disability or disadvantage. Colin Dunsford In line with the stated expectations made at Chairman the beginning of the year, Bedford’s expansion into regional South Australia cannot be a metropolitan-centric affair. Therefore, advisory committees have been established in all the regional areas to help ensure that we are connected to our communities and their needs. At a historic meeting in March 2008, the Board met for the very first time out of Adelaide in Port Pirie, when Board Members also took the time to visit our sites in Port Pirie, Kadina and Wallaroo. The Board has agreed to continue this practice, with a meeting taking place in Mount Gambier later in 2008. As we plan for more community housing options and examine ways to develop the Balyana residential service site, we are acutely aware of the need for housing in regional South Australia. We are therefore working with regional Councils to identify sites where we can create viable housing options. 10

Chief Executive’s Report

Seeing plans come to fruition is always gratifying. Several years ago we decided that Bedford’s services needed to be broader in scope and better located geographically. I am very pleased to see that we now operate a diverse range of vocational and non-vocational services for people with a disability or disadvantage, from day options and housing through our varied supported employment and training areas, to what is now a significant open or community employment service. I am also pleased to report that our services are now more accessible, spread over 20 sites, including 11 in regional South Australia.

During 2007/2008, our merge partners included Diversity Career Systems, Living Skills, Gambier Contracts Our merge partners have greatly increased and Compass. We are thankful that their Boards our diversity and service delivery through an chose Bedford and we are determined to repay expanded open employment programme and their confidence in us with improved outcomes support services for the disadvantaged, egg for the people we serve. We welcome the staff, farming, recycling, cleaning, firewood and employees, members and clients of these when Millicent Work Option Centre joins us, a organisations and have already committed commercial laundry. These are all useful and significant expenditures to upgrade their valuable additions to Bedford’s span of activities programmes, sites and equipment. and helps underpin our emergence as a state- Later in 2008, Millicent Work Option Centre wide service provider. Inc. will also join the Bedford group, further This was unimaginable a decade ago. strengthening our involvement in the South East. It is also heartening when we receive public The Bedford family now numbers over 2,100 recognition. The inaugural national Business people. It is interesting to note that, in the past Services Excellence Awards this year saw year, we have supported more than 3,500 Bedford winning the Innovation category for large individuals through our employment and training, business services for our accredited training accommodation and other support activities. partnership with the State Government. Bedford Annual Report 2008 11

Max Dyason, Bedford Chief Executive 12

Chief Executive’s Report > Continued

In 2001 we realised that our employees with a Further Growth disability needed and deserved the opportunity Our various divisions have made excellent to study at TAFE. In February 2008, more than progress in the past 12 months. 200 people with a disability, employed by eight business services including Bedford, participated Bedford Furniture has improved its in a graduation ceremony at the Adelaide customer service levels and is keeping up Convention Centre. This programme, called with the demands of its national retail and ‘Abilities for All’, sees the State Government manufacturing customers. through the Department of Further Education, Employment, Science and Technology (DFEEST) In Bedford Packaging, our largest employment partnering with Bedford as the lead agency, and training area, we are positioning ourselves delivering TAFE training to the disability sector. for further growth as we seek out even more opportunities for people with a disability. Despite this extraordinary growth, we still have Partnering with other local and interstate so much more to do. One of the learnings from disability services has now become the norm our move into regional South Australia is that for this innovative area. the level of unmet need for disability services in those areas is consistent with what we APG (Adelaide Property and Gardens) was see in metropolitan Adelaide, whether it be in severely impacted by the drought and the employment, day activities or accommodation. team is working hard to diversify to be much However, even less resources appear to be less dependent upon lawn mowing, with some available to meet this need at present. So we early successes. have some new challenges! Bedford Hospitality has positioned itself well and is entering a growth phase, particularly with Unwavering Focus offsite contract catering activities. The people who make all our achievements Career Systems is improving its quality systems happen are our support staff and volunteers, to improve services for people with a disability who I thank for their unwavering focus upon the or disadvantage and aims to leverage off the people we serve and for their care, patience and wide range of services available in the rest of the initiative. For taking on the extra responsibilities Bedford group. and challenges with good humour, heart and Our day options area keeps growing. From start- professionalism, I give special thanks to our up in 2006, with 13 people in Bedford Community executive team. Access, we now support close to 100 people at I thank our Board of Directors for their leadership, four locations; Panorama, Port Pirie, Wallaroo and guidance and support, which they give voluntarily Port Lincoln. In November, we will have our fifth to Bedford, and our family members, especially centre in Millicent. the participants in our regular Family Network Within Bedford Housing, our residents are meetings. pleased with their new homes at Enfield and All these people work together and ensure that Clearview and we are looking forward to more the centre of our attention continues to be on properties becoming available as a result of our the people we serve – our employees, members, partnership with the State Government. Balyana residents, participants and clients. continues to operate at capacity, with an ever- increasing waiting list. Our challenge is to address I also thank our Bedford committee participants, that list and gain critical financial support from our in particular the Occupational Health and Safety, funding bodies for this style of accommodation, Enterprise Bargaining, Equal Opportunity, as well as for our expanding community based Quality, Environmental, and Corporate Employee housing programme. Committees, who ensure that we provide safe, equitable, quality services through an abundance of open and effective two-way communication. A notable achievement of the Enterprise Bargaining Committee has been the improvement in superannuation options available to Bedford’s employees with a disability. Bedford Annual Report 2008 13

The annual Awards Day celebration at the Looking Forward Adelaide Convention Centre was a record Looking forward to 2008/2009, we will focus success, with over 1,600 people applauding the upon consolidating our recent growth, resourcing achievements and capabilities of the people we the expanded organisation, investing in all our support. For the 40th year in succession, Holden areas, developing our housing programme and sponsored this event. We sincerely thank Holden of course bringing Millicent Work Option Centre for its ongoing assistance of South Australians into the group. We will keep improving the quality with a disability. and diversity of our services and increasing We also held the first ever regional awards event the amount of work we are providing for other at Wallaroo – it was truly inspiring to see the event disability services, both locally and interstate. reach into country South Australia. In my eighth year here at Bedford, I still regularly see the elements that make this such a wonderful Community Support and inspiring organisation. It could be a staff The support of all our donors continues to member in Career Systems helping a client make a huge difference to Bedford, whether it achieve a personal goal; a resident moving into is through buying a Lottery ticket, attending an a new home or speaking to an audience of event or providing a legacy. over 1,600 people at Awards Day; seeing the improvements we are putting in place with our Our 2008 Big BBQ at the Adelaide Oval in March merge partners; a supported employee rejoicing was our largest ever. Another sellout, with 617 at learning a new task, or indeed just going home guests – it raised valuable funds in support after a successful day’s work – as has just this of our vocational training programmes. The minute happened as I write these words at my Bedford Foundation Butterfly Ball at the Adelaide desk with a noisy group bidding me goodnight! Convention Centre in October 2007 in aid of the ‘Homes for 100 programme’ attracted 417 There are so many examples of Bedford’s great guests – again a record turnout. And I should also contribution to the South Australian community note the outstanding support for our Bedford Car – a contribution of which we are all truly proud. Lottery and Bedford Bingo from the community I hope you enjoy reading this review of our activities. this year – all of which substantially underpin the costs of providing Bedford’s services. Thank you for your support. Quality continues to be at the core of our Best regards, activities, so we were pleased when the Commonwealth Government, having identified Bedford as a ‘high performing business service’, allocated 25 new funded places to our supported employment activities. This additional funding is Max Dyason gratefully received. Chief Executive During the year we continued to focus on providing a safe and healthy workplace. Our health and wellbeing drive has moved forward, with the launch of the ‘Eat Better, Move More and be a Winner’ programme. Personal wellbeing and occupational health and safety continue to be the number one priority at Bedford. On an extremely sad note, a number of the people we serve and family members passed away last year. We also lost much loved and highly respected Honorary Life Member, Kenneth T Jenkins AO. We mourn the passing of a person who was so important to Bedford, and indeed the Australian and international disability sector. 14

Bedford Board of Directors

Colin Dunsford, Chairman Ted Byrt, Deputy Chairman John Birkill OAM JP Partner, Ernst & Young Consultant, Partner, Radda Vineyards; Bedford Committees: Norman Waterhouse Lawyers Retired CEO, Masonic Chair, Corporate Governance, Remuneration; Bedford Committees: Homes Inc Investment Corporate Governance; Remuneration; Bedford Committees: Other: Chairman, Independent Gaming Residential & Property Audit & Risk Management; Residential Corporation; Fellow, Institute of Chartered Other: Chair, Bedford Housing Association; & Property; Strategy and Business Accountants in Australia; Member, Australian Board Member, SA Affordable Housing Trust, Development Institute of Company Directors, Institute of South Australian Housing Trust, Papyrus Other: Board Member, The Mary Potter Internal Auditors; Bachelor of Economics Australia Ltd, SMAC Technologies Pty Ltd, Foundation; Fellow, Australian Institute Sirsidynix Pty Ltd; Presiding Member of the of Management, Australian Institute of SA Development Assessment Commission; Company Directors Member, Law Society of South Australia and the Law Council of Australia; Bachelor of Laws (LLB)

Verity Bottroff Elizabeth Clare Greg Connor JP Associate Professor and Head Executive Director, Chief Executive Officer, of Department of Disability The Mary Potter Savings & Loans Studies, Flinders University Foundation Inc . Bedford Committees: School of Medicine Bedford Committee: Service Excellence Bedford Committees: Chair, Residential & Property Other: Deputy Chairperson, Australian Chair, Service Excellence Other: Associate Fellow, Australian Institute of Management (South Australia); Other: Chair, Professional Advisory Institute of Management; Graduate Member, Senior Fellow, Financial Services Institute Committee of the Australian Advisory Australian Institute of Company Directors; of Australia; Fellow, Australian Institute of Board on Autism Spectrum Disorders; Member, Prominent Alumni University Company Directors; Board Member, Abacus- Vice-President, Autism SA; Board of South Australia; Graduate Diploma in Australian Mutuals, Australian Mutuals Member, Disability and Rehabilitation Communications (Public Relations); Graduate Institute; Graduate Diploma in Business Professionals Association Certificate in Management Administration; Bachelor of Education Bedford Annual Report 2008 15

The Bedford Board is made up of a team of business, education and community leaders, who are committed to the principles of corporate governance in terms of responsibility, self- regulation, prudent management of funds and commitment to best practice in all areas.

Andy Ford Kathy Gramp Director, Woods Bagot Pty Ltd Chief Financial Officer Bedford Committees: & Company Secretary, Residential & Property Austereo Group Limited Other: Director, South Australian Motor Bedford Committees: Sport Board; Member, Property Council of Chair, Audit & Risk Management; Investment Australia SA Chapter, Australian Institute Other: Director, Austereo Group Australian of Architects, Design Institute of Australia; Joint Ventures, Powerstate Credit Union, Bachelor of Architecture Royal District Nursing Service of SA Inc; Fellow, Institute of Chartered Accountants in Australia, Institute of Chartered Secretaries Australia; Member, Chartered Accountants Women’s Advisory Group; Graduate, Institute of Company Directors; Bachelor of Arts in Accountancy

Ray Grigg David Kelly Consultant, Chairman & Director – Business & Service Non‑Executive Director Operations, Telstra Network Bedford Committees: Enterprise Services Audit & Risk Management; Investment Bedford Committees: Other: Director, Futuris Corporation Ltd, Chair, Strategy and Business Development Futuris Automotive Group of Companies, Other: Bachelor of Economics Adtrans Group of Companies, Government High Level Automotive Advisory Group, RAA – South Australia; President, Florey Medical Research Foundation (University of Adelaide); Fellow, Society of Automotive Engineers International/Society of Automotive Engineers Australasia, Australian Institute of Company Directors, Australian Institute of Management 16

Bedford Executive team

The Executive Team is responsible for the daily running of the organisation and in helping the Bedford Board determine Bedford’s future direction and activities.

Max Dyason Steve Jones Fiacre Baker Andrew Boeyen Chief Executive Chief Operating Officer General Manager, Chief Financial Officer Fellow, CPA Australia; Member, NDS SA Master of Business Administration Marketing & Fundraising Fellow, Financial Services Institute of State Committee; Bachelor of Economics Board Member, Special Olympics Australia Australasia; Member, CPA Australia; 2010 National Games; Fellow, CPM, Graduate Diploma in Applied Finance & Australian Marketing Institute; Master of Investment; Bachelor of Economics Business Administration; Post Graduate Diploma in Marketing; Bachelor of Arts with Honours (Communications Studies)

Gino Bria Phil Farrow Gordon Griff Sally Powell Project Manager, General Manager, National Business General Manager, Property Development Government and Sector Development Manager Human Services Associate Diploma in Business Management; Relations Member, Institute of Hospitality in Healthcare; Board Member, Senior Secondary Real Estate Certificate Chair, National Disability Services (NDS) SA Graduate Certificate in Business Management Assessment Board of South Australia Employment Services Committee; Member (SSABSA); Member, SSABSA – Curriculum NDS National Business Services and and Assessment Policy Committee; National Occupational Health & Safety Committees; Disability Services (NDS) SA – Ageing and Fellow, Australian Human Resources Disability Committee; Graduate Diploma in Institute; Associate Diploma in Personnel Human Resource Management; Bachelor of and Industrial Relations; Graduate Diploma in Arts (Psychology) Further Education Bedford Annual Report 2008 17

The Bedford family numbers over 2,100 people. In the past year, we have supported more than 3,500 individuals through our employment, training, accommodation and other support activities. 18

Bedford Foundation Board

Robert Atkins, Chairman Marc Allgrove Johanna Churchill Chief Executive Officer, International Sales Manager, Partner, Harris Scarfe Australia Pty Ltd Constellation Wines Australia Norman Waterhouse Lawyers President, Business SA; Board Member, Deputy Chair, Contemporary Collectors Art Secretary and Board Member, Spastic Heart Foundation – SA Division, St Peters Gallery of SA; Future Leaders Committee Centres of SA Inc; Senior Associate, Council of Governors, Harris Scarfe Australia WFA; Bachelor of Economics Financial Services Institute of Australasia; Pty Ltd, Allens Pty Ltd; Councillor, Australian Law Society of Australia, Law Council of Business Arts Foundation; Bachelor of Australia (Business Law Section), Tax Laws (LLB) Institute of Australia; Graduate Member, Australian Institute of Company Directors; Graduate Diploma of Legal Practice (GDLP), Master of Laws (LLM), Bachelor of Laws (LLB), Bachelor of Economics

Yvonne Clark Sascha Detmold Cox Karen Farmer JP Manager – Alumni and Group Marketing Manager, G D Bignell Nominees Development, University of Detmold Packaging Group Member, Australian Institute of Company South Australia Director, Detmold Packaging Group; Board Directors University of South Australia Foundation; Member, Mind Australia, Starlight Foundation Maurice de Rohan International Fundraising SA; Member, Entrepreneurs Organisation; Committee; Sansom Pharmacy Fund Advisory Bachelor of Business (Marketing) Group; Master of Marketing Bedford Annual Report 2008 19

The Bedford Foundation is committed to raising much needed funds to help deliver Bedford’s programmes for people with a disability. Its first challenge is to support the ‘Homes for 100’ programme and address the urgent need for community based housing options.

Sam Hayes Richard Hockney Paulette Kolarz Managing Director, State Chair SA & NT, NAB General Manager, Lindsay Park Stud Regional Councillor of FINSIA & CEDA; Corporate Affairs/Organisation Chairman, First Tuesday Racing Association; Chairman, Yachad Scholarship Fund; Development, Harris Scarfe Bachelor of Agricultural Business Board Member, Special Olympics Australia Australia Pty Ltd 2010 National Games; Finance Committee Chairperson, Urban Myth Youth Arts; Member PAC; Member, Australian Institute Committee Member, Salvation Army; of Company Directors; Treasurer, Adelaide Finalist, 2005 & 2006 Telstra SA Young Festival Centre Foundation; Advanced Business Women’s Award, 2006 Telstra Management Programme, Harvard Business SA International Private & Corporate Sector School; Graduate Diploma in Applied Finance Award; Bachelor of Managament with & Investment; Bachelor of Business Honours, Associate Diploma in Human Resources & Industrial Relations

Andrew O’Connor Darren Thomas Managing Director, Chief Executive Officer, A G O’Connor Pty Ltd T&R Group Pty Ltd Director, Guidera O’Connor Pty Ltd, SMAC Board Member, T&R Murray Bridge, Lobethal Technologies Pty Ltd, AMCA Australia Australia, Lobethal Food Processors, T&R Limited; National President, Cattle Co., T&R WA, First Tuesday Racing; Air Conditioning and Mechanical Contractors Committee Member, Australian Meat Association of Australia; Member, The Industry; Council Member, Helping Hand Aged Institution of Engineers Australia, Chartered Care; Member, SAROA, SA Beef Industry Professional Engineers; Master of Business Ministerial Advisory Board, Australian Institute Administration, Bachelor of Engineering of Company Directors, Chief Executive Officer Institute; Master of Business Administration, Bachelor of Accounting 20

BEDFORD PEOPLE

Bedford has created a brighter future for South Australians with a disability since 1945, offering employment, recreational and day activities, training, life skills, community housing and support services. To this day, empowering people with a disability or disadvantage remains our key goal.

This page Glynn McKenzie, Nathen Prior and Robert Evans are members of the Bedford Day Options programme at Port Pirie’s Living Skills Centre. Bedford Annual Report 2008 21 22

Creating Opportunity and Choice

In 2008, we provide much needed services to more than 1,700 people across South Australia. But more still needs to be done. Our focus is on addressing people’s needs in a caring and supportive environment. With the help of the community, we can ensure that people with a disability or disadvantage are given the opportunity to fulfil their potential and achieve their dreams.

The year has seen dramatic growth across all Morale and service satisfaction levels are very service areas, continuing Bedford’s mission to important to everyone at Bedford. Climate address unmet needs for people with a disability. surveys for Bedford employees, members Expansion into regional South Australia has and residents were conducted delivering highlighted the further work necessary in non- positive results. metropolitan areas. The Employee Collective Agreement 2008 (ECA) Bedford continues to receive recognition for best was drafted and approved with both employee practice in the sector and was named as a finalist and staff involvement. Bedford also set a new for the category of ‘Employer of the Year’ at the standard by offering superannuation to all 2007 South Australian Training Awards. permanent employees regardless of earnings. Bedford was declared winner of the Innovation A year-long Health & Wellbeing Programme was Award for large business services at the inaugural launched in May 2008 to encourage people to national Business Service Excellence Awards, at ‘Move More, Eat Better and Be a Winner!’. the 2008 National Disability Services Employment Accreditation for Disability Service Standards Forum in Brisbane. The award was received for (DSS) and ISO 9001 was successfully maintained the ‘Abilities for All’ training initiative. – continuing Bedford’s commitment to pioneer Bedford continues to help address skill shortages best practice in the sector. for the disability sector by being involved in the National Disability Service (NDS) National Opposite Workforce Development Project. Cameron Woods, Sandy Rowe and Kumiko Araki The annual Awards Day celebration was held with Personal Trainer Jacqui Docherty in the in June 2008 and recognised in particular 76 Bedford Fitness Centre. members of the Bedford family for their individual achievements during the year. The event included regional employees for the first time. Over 1,600 people watched the celebrations, which also marked GM Holden’s 40th year of sponsorship of the event. Bedford Annual Report 2008 23 24 Bedford Annual Report 2008 25

Training AND Skills for Life

Everyone at Bedford is encouraged to develop his or her skills. Bedford in-house trainers, Aspect Solutions – Bedford’s Registered Training Organisation, or visiting experts offer employees, members, clients and staff the opportunity to participate in accredited, non-accredited, in-house and off-site training.

Employees participated in 23,279 hours of on In this academic year, 150 employees are and off job training for the year. participating in Certificate II Furniture Making, Business, Horticulture and Laundry Operations. New life skills courses continued to be developed and delivered including ‘Learning to tell the time’, Bedford support staff participated in 5,054 ‘Money management’ and ‘Pedestrian safety’. hours of accredited and non-accredited training. Accredited training topics including OHS&W, The Bedford Learner’s Driving Permit course Disability Services, Employment Services, achieved a very high 90% pass rate. Quality Management Services, Mandatory Fourteen APG employees successfully Notification, Senior First Aid and Certificate IV completed a leading hand course to provide Frontline Management. A range of non-accredited team leadership skills. training sessions also ensured Bedford staff were equipped to provide a quality service to Twenty three people took part in language, employees, with topics ranging from counselling literacy and numeracy courses each term. strategies through to behavioural support and The ‘Abilities for All’ training programme aggression management. continued to deliver exceptional outcomes for Bedford’s Registered Training Organisation people with disability. (RTO), Aspect Solutions, continues to deliver In February 2008, the Hon Paul Caica MP, quality training outcomes both internally and Minister for Employment, Training & Further externally, with 85 people receiving a Certificate Education, presented 215 people with TAFE of Completion or a Statement of Attainment in a certificates at the largest ever graduation event variety of topics. for people with a disability in Australia. The programme sees Bedford, as lead agency, Opposite working with TAFE SA and funded by the Department of Further Education, Employment, Mark Collett and Andre Rex work in Bedford Science and Technology (DFEEST), deliver Furniture. Mark has recently received his forklift accredited training to its employees and driving certificate. employees of other disability services across South Australia. 26 Bedford Annual Report 2008 27

Broad Horizons BEDFORD DAY OPTIONS

The Bedford Day Options programme offers a wide variety of recreational, leisure and developmental activities for people with moderate to high support needs who are not ready or are unable to enter the workforce.

Bedford Community Access – Panorama Wallaroo Community Garden – Wallaroo Four new members joined the programme. Continued growth in membership. The transition to supported employment Plans are underway for a new building. programme was offered to members for the An extensive programme review has led to first time during the year. Five members now increased community based activities such as participate in work experience in Packaging learning how to shop and how to manage money. and five members assist the cleaning team once a week. The first annual Awards Day celebration for the Northern Region was held at Wallaroo in May. New activities were introduced into the programme during the year – Trees for Life, mural painting in the gym, EMMA (Easy Moves Compass – Port Lincoln for Mature Adults) and chair yoga. Compass merged with Bedford on 1 April 2008. The art programme produced some spectacular This small service is set to grow with plans to self portraits by the group which were then significantly upgrade facilities and increase exhibited as part of the Materialise exhibition at participation in the community. Marion City Council Chambers.

Living Skills Centre – Port Pirie Opposite Nigel Freer is a member of the Bedford Day Continued growth in membership. Options programme at Wallaroo Community Facilities have been upgraded with new air Garden on the Copper Coast. conditioning. Additional equipment purchased including computers. 28

A Place to Call Home BEDFORD HOUSING

For people with a disability finding a place to call home, whether it be in supported or independent accommodation, can be a tough task. Bedford Housing offers a range of supported and independent accommodation services for people with a disability.

The Bedford ‘Homes for 100’ programme Resident numbers at Balyana increased by five continues to work towards housing people with to 86 people. a disability on Bedford and Disability SA’s waiting The refurbishment of individual rooms during lists. The programme is in partnership with the the year continued as part of Balyana’s South Australian Government. renovation programme. • Eight tenants moved successfully into Residents continued to develop life skills by new properties at Enfield and Clearview in undertaking training in areas such as money September 2007. management and personal hygiene. • Land has been purchased at Daws Park and The success of the Bedford Day Options Park Holme, with homes scheduled to be built programme at Panorama was extended to involve for a further fourteen tenants over the next retired residents at Balyana in day activities. 12-18 months. Residents have been offered a wider range of Bedford Housing Co-operative continues to work recreational activities such as canoeing and closely with the South Australian Government to craft nights. A Club Contact programme was create additional community housing options. also started this year to encourage residents to • Two additional residents moved into undertake weekend and night time recreational community housing during the year. activities and encourage friendships. • A new Housing Co-operative Board of Management was elected during the year. Opposite Improvements have been made to the Kierran Ferris is a resident at Balyana in assessment, placement and ongoing support of Clapham, Adelaide. Kierran also works in clients and efficiencies gained in the management Bedford Packaging. of property maintenance issues. Bedford Annual Report 2008 29 30

COMMUNITY EMPLOYMENT

Working in an open employment setting within the community for some people is one of the most important outcomes resulting from Bedford’s learning pathways. Bedford Annual Report 2008 31

Better Job Outcomes CAREER SYsTEMS

Career Systems, now a division of Bedford, supports more than 800 people with a disability or disadvantage and has sites at Park Holme, Morphett Vale, Salisbury, Woodville, Murray Bridge, Mount Barker and more recently in Port Pirie.

Quality improvement continues to be a focus in The increased use of ‘independent’ worker the division’s open employment (employment in opportunity in the DEN funding model has led the community) activities and other community to people exiting the DEN service during the based support for people with a disadvantage. year for external options – a positive outcome of Open Employment. Career Systems services were delivered to more participants after being awarded additional PSP participants are benefitting from a better capacity in four Personal Support Programme supported transition into Customised Assistance (PSP) contracts. following increased partnering with Job Networks across the service regions. A new initiative has enabled Disability Employment Network (DEN) jobseekers to Office refurbishments at a number of sites have undertake pre-employment work experience at resulted in better outcomes for clients and Work for the Dole providers such as WorkSkill, in improved working conditions for staff. order to increase their employability. DEN service delivery has achieved increased Opposite efficiencies following a process review. Lisa Drouin works for Bedford Hospitality at the Novita Star Café at Regency Park, Adelaide. 32 Bedford Annual Report 2008 33

BEDFORD EMPLOYMENT Bedford operates business services for people with a disability in both metropolitan and regional South Australia.

This page Ryan Leech and Craig Gerschwitz work at Compass Egg Farm, on the Eyre Peninsula. 34 Bedford Annual Report 2008 35

People at Work BEDFORD EMPLOYMENT

Bedford offers people with a disability a number of support and development opportunities. Recently we have identified the unmet need in regional areas and have joined with other disability service providers to start to address this issue across the state.

APG Bedford Furniture APG secured and developed a number of Bedford Furniture continued to expand to prestigious contracts, enabling employees to meet customers’ requirements, with excellent broaden their skills set, whilst expanding the sales growth. division’s service offering. New product development has been a most Landscaping contracts secured in the developing important focus, with two successful launches. southern and northern suburbs. In order to ensure the growth trend continued into Continued to work with major developers plus the future, plant and process efficiencies have State and Local Government on numerous been reviewed and improved upon. horticultural, revegetation and land care projects. In addition to mandatory training, such as APG struggled with the drought and is directing safety and day-to-day housekeeping, each its activities away from lawn mowing. employee received support and development opportunities. Individual training programmes are The fleet expanded to include a skid steer loader tailored for each employee by their personnel & and tip truck to assist in developing the market for training officer. landscaping services. Employees continued to be encouraged to Employee skills development continued to be improve their skills with training options relevant a high priority, with 20 employees undertaking to their career, such as learning how to drive TAFE Certificate II in Horticulture and 11 a fork lift, machine operating, order picking or employees taking Certificate III in Horticulture accredited training through TAFE. during the year.

Opposite Ashley Boxall works for APG as part of the grounds maintenance team at Mawson Lakes Development. 36

Bedford Hospitality & Balyana Bedford Packaging Conference Centre Bedford Packaging continues to experience The new external catering business has strong growth. The quality and efficiency of the experienced significant growth to provide valuable department has ensured that new contracts employment and training opportunities, attracting continue to be won. clients including Enterprise House and the Cities The Packaging department handled 13,500,000 of Mitcham, Burnside and Campbelltown. items during the year. The launch of innovative new food lines to The department now employs 316 people with support Bedford’s catering needs. a disability. Facility upgrades were completed including Bedford continues to pioneer innovative two new refrigerated catering vans, new sound partnerships with other disability organisations. systems in the Wattle and Banksia rooms and National partnerships were instigated with additional car parking for the Conference Centre. interstate disability organisations including The variety of conference and catering work Afford, Civic Industries and Disability Services undertaken has ensured employees develop the Australia in NSW, Vatmi Industries in Victoria, skills needed to transition into open employment. HELP Enterprises and Endeavour Foundation in Queensland. Locally, Bedford Packaging joined Bedford Northern with Hands On SA, Royal Society for the Blind and Orana. Business Services Opportunities for increased employment Kadina and skills development have been secured through the building of a new clean room Three new employees were recruited due to the and the purchase of state-of-the-art food increase in work available. packaging equipment. Improvements include air conditioning of the depot, new water tanks, vehicles, woodworking Opposite and packaging equipment. Tom Phan works at Bedford Hospitality preparing A Personnel & Training Officer was appointed to the catering for the many functions held at oversee employee development. Balyana Conference Centre. Additional training of the APG team ensured the grounds maintenance work continued to prosper.

Port Pirie New contracts are creating more employment opportunities. Seven employees and two staff are studying for the ‘Abilities for All’ programme, studying Certificate II in Horticulture. A new employment centre was secured at Moppett Road. Bedford Annual Report 2008 37 38

Compass Gambier Contracts Compass Egg Farm, one of only two RSPCA Gambier Contracts provided cleaning and ground accredited barn laid egg providers in South maintenance services to a large number of well Australia, produces 2,700 eggs per day. known local organisations. Compass recruited four additional people with The community salvage and recycling area a disability. continues to grow. A Personnel & Training Officer was appointed to Wood sales increased significantly. A focus oversee employees development. for the year has been on providing plants and bagged wood to the newly-opened Bunnings The business service offering was extended store in Mount Gambier. by the purchase of additional horticultural and grounds maintenance equipment. Installation of five rainwater tanks collecting over 1.6 million litres of water per year – using 600,000 Twelve employees are studying Certificate II in litres on site and replenishing the Mount Gambier Business through the Bedford ‘Abilities for All’ Blue Lake aquifer with the remaining one million programme. litres of water. Awareness of Compass and the services offered Training continues to be an important priority. to people with a disability highlighted at the Cleve Eight employees have participated in TAFE Field Days. accredited courses. A Personnel & Training Officer has been appointed to oversee employee development. Significant expenditure has seen the lining and air conditioning of the salvage shed, new offices and vehicles. Plans are well advanced for a new packaging facility and plant nursery.

Opposite Alison Havelberg and Jenna Turner work at Compass in Port Lincoln, as part of the cleaning team. Bedford Annual Report 2008 39 40 Bedford Annual Report 2008 41

Bedford’s services are increasingly accessible, spread over 20 sites, including 11 in regional South Australia.

Opposite Brian Brodie works at Gambier Contracts and is a passionate member of the team. 42

COMMUNITY SUPPORT

The South Australia community has rallied around to support Bedford in providing a range of assistance programmes for a growing number of people with a disability.

This page Kym Mackenzie and Harvey Whitelock are couriers for the Bedford Fundraising team, delivering Bedford Lottery tickets out to customers in metropolitan Adelaide. Bedford Annual Report 2008 43

Community Rallies for People with a Disability

The visit by former Prime Minister John Howard in Over 1,600 people attended the Bedford Awards July 2007 to open Bedford’s new state-of-the-art Day celebrations at the Adelaide Convention furniture and warehouse facility attracted wide Centre on June 11, attracting dignitaries and local and national media attention. leaders from across Australia. The event is not only notable for the 76 people with disability A new look Bedford Bingo was launched in who were recognised for their exceptional August 2007, along with a new, early evening achievements, but also the outstanding support menu. The support of patrons has been received from the business community in making encouraging with attendance at the Thursday, the event possible through sponsoring the Friday and Saturday night sessions at the individual Awards. Panorama venue growing significantly. The quarterly Bedford Lottery continues to be His Excellency Rear Admiral Kevin Scarce AC popular and offers the opportunity to win a car CSC RANR, Governor of South Australia, visited or up to $60,000 in cash, as well as up to 750 the Bedford Panorama and Balyana sites. other prizes. The Lottery is making an important The City-Bay Fun Run in September provided contribution to Bedford service provision thanks another opportunity for the community to to the generosity of the local community. support Bedford while also participating in one Grants and awards made by government of South Australia’s great events. ‘Team Bedford’ departments, institutions and foundations help participants were easily identified by their bright fund many key projects and programmes such orange T shirts on Colley Reserve at the end of as equipment to expand Bedford’s employment the event enjoying a freshly cooked breakfast. options, a new sensory garden and the ‘Homes A record turnout of over 400 guests from the for 100’ programme. In particular, assistance South Australian business and social community from Federal, State and Local government, the supported the 2007 Bedford Foundation Butterfly Australian Hotels Association (AHA) and the AMP Ball. Themed ‘Another World’, the evening was Foundation was most gratefully received. MC’d by Network Ten’s Mark Aiston, supported Bedford continues to benefit from supportive by a host of entertainers, musicians and high news coverage from the media, of which we are trapeze artists. most appreciative. International Day of People with Disability FiveAA radio presenter Amanda Blair, in her role celebrations in December provided the perfect as Bedford Ambassador, has played an important excuse to have a party for our employees! We part on-air and off-air in promoting the Bedford are indebted to celebrity chef, Dorinda Hafner, for cause and the needs of people with a disability. being MC and the Rotary Clubs of Burnside and Mitcham for the sausage sizzle and achievement The business, communications and creative awards on the day. communities have continued to support Bedford most generously through in-kind goods and A record number of businesses supported the services, sponsorship and hands-on work. Bedford Big BBQ in March, which numbered Cameron Interstate, City Holden, Delfin Lend over 600 guests. This event, now firmly on the Lease, EPAC, Foodland, GM Holden, Jardine corporate calendar in mid March each year, is Lloyd Thompson, Mawson Lakes, McBocks, held at the Adelaide Oval – a great afternoon out Maxima Joblink, Motiv Design, Multivision, which supports a worthy cause. NAB, Network Ten, Nyrstar, Optus Business, A reception hosted by His Excellency the Port Adelaide Football Club, Rex Regional Governor for 120 of Bedford’s key supporters and Express and Visy are key supporters. The many donors at Government House was held in May. organisations that have directly assisted Bedford This was the perfect opportunity to acknowledge are listed on page 56 in this Report. the long-term support Bedford has enjoyed from a number of individuals, business, government and community leaders. 44

Corporate Governance Statement

The Bedford Board is committed to the principles of corporate governance in terms of responsibility, self-regulation, prudent management of funds and commitment to best practice in all areas.

The Board’s commitment to good governance The subcommittees include Corporate is evidenced through the Bedford Industries Inc Governance, Remuneration, Audit & Risk Corporate Governance Charter. This Charter is to Management, Investment, Residential & Property, be read in conjunction with the ‘Rules of Bedford Service Excellence, and Strategy & Business Industries Inc’ which state the legal capacity and Development. Board Members represent an powers of Bedford as an incorporated body. integral part of each of these committees, with the remaining members comprising past The Corporate Governance Charter details the Board Members, representatives of Bedford various roles and responsibilities of the Bedford Management, and external representatives as Board and Senior Management, as well as and when required. a Code of Conduct which is to be observed by all Officers of Bedford. The Board of The The Corporate Governance Committee Bedford Foundation also adhere to the standards ensures that internal and external relationships prescribed in the Charter. are effectively managed and that sound governance principles are applied to all facets of The Board consists of up to ten elected Bedford’s operations. members, all of whom are non-executive and volunteer their services. Members are elected Functions of this Committee include: to provide an appropriate mix of skills and • Considering and recommending changes to experience and retire according to the Rules of Board membership in line with the Rules of the Association. the Association, ensuring an effective and The Board is responsible for setting strategic appropriate mix of skills direction for the organisation, accepting • Establishing and monitoring of procedures to budgets and monitoring achievement of protect the organisation’s ethical standards objectives and goals. The Remuneration Committee’s role is Responsibility for the daily running of the to oversee and approve the organisation’s association is delegated to the Chief Executive, remuneration policies and practices. who reports directly and regularly to the Board. Sub-committees assist the Board to perform its duties. Membership of these subcommittees is reviewed annually and upon retirement of Directors. The memberships shown on page 14 of this Report reflect those at 30 June 2008. Bedford Annual Report 2008 45

The Audit & Risk Management Committee’s The Service Excellence Committee aims to role is to work with the external auditors to ensure that Bedford continually improves its monitor and review internal controls and services to people with a disability, staff employed the reliability of financial information, and to by the organisation and external stakeholders. investigate aspects of significant business risk. The Strategy & Business Development This includes: Committee assists Management generate new business opportunities, and evaluate these • Reviewing corporate policies relating to opportunities in line with Bedford’s Strategic Plan. compliance with laws and regulations, including occupational health, safety and welfare, ethics, conflicts of interest and the Ethical standard investigation and prevention of misconduct Bedford is committed to maintaining the highest and fraud ethical standards. The Board and Management • Requiring the internal audit function to report, also demonstrate a strong commitment to the in writing, on a view of corporate governance health and safety of employees and the wider and any significant findings community as well as social equity, quality and environmentally sound work practices. All Board • Corporate control and an understanding of members, staff and employees of the Association key financial reporting areas and systems of are expected to act, at all times, with the internal control utmost integrity to enhance the reputation and • Regular communication with external auditors performance of the organisation. • An effective risk management programme, Environmental Policy Statement including maintenance of adequate insurances Bedford cares for the environment and strives The Investment Committee’s role is to invest for continual improvement in environmental funds, in line with established policies and practices. The Environmental Committee meets guidelines, to secure Bedford’s operations for regularly to ensure that the organisation is aware future generations of people with a disability. of and compliant with legislative requirements and The Residential & Property Committee’s role is its ethical responsibilities in this area. to recommend property holdings that maximise the economic, employment and accommodation Privacy Policy Statement goals of the organisation. Three members of this Bedford values support from the community Committee also act as Bedford’s representatives and is committed to ensuring the privacy of the on the ‘Homes for 100’ programme committee. personal information that is entrusted to the organisation. The respect for privacy forms part of the ongoing trust the organisation wishes to maintain with stakeholders. 46

Concise financial Report For the Year Ended 30 June 2008

The financial statements and other specific disclosures is an extract of, and have been derived from, the Bedford Industries Inc. full financial report for the financial year. Other information included in the concise financial report is consistent with the Association’s full financial report. The concise financial report does not, and cannot be expected to, provide as full an understanding of the financial performance, financial position and financing and investing activities of the Association as the full financial report. Further financial information can be obtained from the full financial report. The financial report is available, free of charge, on request from the Association. Bedford Annual Report 2008 47

Revenue from all Sources

2004 2005 (1) 2006 (1) 2007 (1) 2008 (1) ($’000s) ($’000s) ($’000s) ($’000s) ($’000s) Sales 16,612 18,208 15,999 19,041 23,895 Fundraising & 3,809 6,440 5,252 6,009 5,371 Investments Government Grants 3,460 3,740 5,532 5,441 10,608

Total 23,881 28,388 26,783 30,491 39,874

Commentary on Bedford’s Financial Statements for 2008 The shape of Bedford has changed markedly following the mergers in the current financial year. Many of the year-on-year changes in the financial accounts are explained by the impact of the mergers with Career Systems (1 July 2007), Living Skills (1 September 2007), Gambier Contracts (1 February 2008) and LEPSH/Compass (1 April 2008). The initial impact of these mergers saw a one-off gain of $1,520,047 which has been included in these accounts. Offsetting this was the significant decline in the share market which led to the impairment of shares to the value of $1,633,913. Transactions from the Homes for 100 project also have a material effect on certain figures presented here. Funding was received and houses purchased totalling $1,753,431, although the complex arrangement under which financing has been provided has also necessitated the recording of a liability for this amount. Accordingly, there was no net effect on either the Income Statement or the Balance Sheet. This portrayal best reflects the nature of the transactions. Please refer to note 3. To better assist the interpretation of the financial accounts, the following details are provided.

INCOME STATEMENT Other Income includes revenue received for the Abilities for All training initiative. Associated costs Additional volume in the Furniture and Contract are disclosed elsewhere. Cutting businesses saw sale of goods increase, while new operations in the Mt Gambier Salvage In line with the increased sales, expenses on Raw Yard and the Pt Lincoln Egg Farm further Materials & Consumables increased year-on-year. increased this. Staffing costs increased primarily as a result Additional Grounds Maintenance and Cleaning of the additional staff and employees within services were provided in each of the new the group following the mergers. Other staff regional areas, while in Adelaide there was expansions included those required to deliver the increased activity in APG. Together, these Abilities for All programme and the Homes for 100 items saw Revenue from Services increase by housing initiative. $1,335,281. ‘Other expenses’ increased by $1,717,896 One large bequest saw revenue from this source due to additional payments to external service exceed that received in 2007. providers such as internal auditors, legal and employment tax professionals, and consultants Each merger entered into increased the from the recruitment, software and IT sectors. amount of funding Bedford receives from the Also included in this increase was expenditure Government, which is reported here as Federal on safety and staff development, and the write & State Grants. As our new Career Systems down of assets to better reflect their value to programmes and growing Day Options activities the business. are 100% Government Funded, these areas have contributed strongly to the increased revenue of Financial income showed a reduction on the $3,538,402. previous year of $944,614 due to the reduced number of share buybacks in which the Capital funding under the Homes for 100 project Association participated. was received during the financial year, and is included in ‘Other Income’. Please refer to Note 3 The writing of an option to the Housing Trust for for further details. properties granted to Bedford under the Homes for 100 project of $1,753,431, together with an The effect of bringing the net assets of our merge expense taken to the accounts in relation to partners into Bedford’s books in the year was a the significant decline in the share market of gain of $1,520,047. $1,633,913, represent the increase in Financial Expenses for the year. 48

Concise Financial Report for the year ended 30 June 2008

STATEMENT OF RECOGNISED STATEMENT OF CASHFLOWS INCOME AND EXPENSE Cash on hand increased $276,104 during the The decline in the share market throughout the year, an improvement of $908,400 over the year required Bedford to reverse part of the Fair previous year which saw cash decrease by Value Reserve made in previous years to reflect $632,296. the market value of the Investment portfolio. At 30 The mergers saw cash of $1,000,024 introduced June, a reduction of $2,201,000 was required. into the organisation as a one-off event. Much of this cash has been committed to capital projects BALANCE SHEET in the regions, while the balance covers the staff The reallocation of investments from long term entitlements also absorbed as part of the merger equity to short term cash holdings is reflected in processes. the increased 2008 cash position of $1,916,327 The increased size of the Association has seen compared to 2007. This, plus the adjustment to cash flows from operating activities increase reflect the lower market value of the portfolio, as described above. Net cash from operating saw non-current financial assets decrease by activities for the expanded entity increased by $4,739,152 during the year. $107,161 in comparison to the prior year. Property, Plant & Equipment holdings increased Dividends received, imputations credits received $3,730,842 through the transfer of ownership and proceeds from the sale of shares were all following the mergers, the grant of property below the levels experienced in the previous year. under the Homes for 100 project, and regular A decrease in the number of share buybacks on acquisitions throughout the year. offer contributed to this, as did the correction Trade & Other Payables increased by $1,244,425 in the share market. As a result of this, re- over the year. This was heavily affected by the investment back into the share market was also timing of the year end towards the end of the pay significantly reduced from the prior year. cycle, so that a large number of wages accrued Payments for Property, Plant & Vehicles was for were not paid until the new financial year. $1,941,442 above the previous year, primarily Unpresented cheques were also higher than in due to the purchase of the houses under the the previous year. Homes for 100 Project for which funding was The increase in Employee Benefits in the Balance separately received. Sheet – both current and non-current – is Funding for the purchase of houses was received reflective of the increased size of the organisation. in the financial year and is reflected in the cash Upon merger, Bedford assumed the outstanding from financing activities. leave provisions of each of its merge partners into 1) 2005, 2006, 2007 and 2008 have been prepared in the accounts of Bedford. accordance with AIFRS, all prior years have been prepared in The Financial Liability – Option held on the accordance with AGAAP. balance sheet represents the value of the properties held by Bedford over which the SA Housing Trust holds a purchase option. The writing by Bedford of such an option was integral to the Homes for 100 Facilitation Agreement. Should the option be exercised, Bedford will receive payment equal to the market value of its initial contribution towards the purchase price of these houses. As noted above, Reserves have decreased due to the decline in the share market over the year. Offsetting this is a transfer to the Bedford Foundation Housing Reserve representing profits made on fundraising activities specifically for the Homes for 100 project. Bedford Annual Report 2008 49

Concise Financial Report for the year ended 30 June 2008

Income Statement

Note 2008 2007 $ $ Revenue Revenue from sale of goods 9,435,476 8,071,500 Revenue from rendering of services 12,069,371 10,734,090 Revenue from fundraising and lotteries 2,334,361 2,261,219 Revenue from bequests 257,785 23,991

Total revenue 24,096,993 21,090,800

Other income Gain on sale of property, plant and vehicles 12,001 41,496 Federal and State grants 8,854,675 5,316,272 Federal and State capital funding 3 1,753,431 125,000 Gain on business acquisitions 1,520,047 0 Other income 858,498 193,474

Total other income 12,998,652 5,676,242

Expenses Raw materials and consumables used (9,375,223) (7,994,844) Changes in inventories of finished goods and WIP 169,435 5,976 Staff and employee expenses (17,022,208) (12,040,791) Depreciation expense (1,488,972) (1,366,267) Distribution expense (1,314,484) (1,247,884) Occupancy, building and plant maintenance (2,573,806) (2,086,448) Other expenses (4,405,175) (2,687,279)

Total expenses (36,010,433) (27,417,537)

Results from operating activities 1,085,212 (650,495)

Financial income 2,778,866 3,723,480 Financial expenses (3,409,214) (14,145)

Net financial income (630,348) 3,709,335

Profit for the year 454,864 3,058,840

The income statement is to be read in conjunction with the notes to the financial statements set out on page 53. 50

Concise Financial Report for the year ended 30 June 2008

Statement of Recognised Income and Expense

2008 2007 $ $ Change in fair value of equity securities available-for-sale (2,201,000) 2,560,227 Change in fair value of equity securities available-for-sale transferred to profit (886,496) (770,333) and loss

Net income recognised directly in equity (3,087,496) 1,789,894

Profit for the period 454,864 3,058,840

Total recognised income and expense for the period (2,632,632) 4,848,734

The statement of recognised income and expense is to be read in conjunction with the notes to the financial statements set out on page 53. Bedford Annual Report 2008 51

Concise Financial Report for the year ended 30 June 2008

Balance Sheet

2008 2007 $ $ ASSETS Current assets Cash and cash equivalents 1,737,576 1,461,472 Trade and other receivables 3,657,230 4,110,907 Inventories 1,060,925 855,400 Financial assets 6,234,157 4,317,830

Total current assets 12,689,888 10,745,609 Non-current assets Financial assets 20,050,206 24,789,358 Property, plant and vehicles 14,700,381 10,969,539

Total non-current assets 34,750,587 35,758,897

Total assets 47,440,475 46,504,506

LIABILITIES Current liabilities Trade and other payables 3,868,797 2,624,371 Employee benefits 1,127,201 986,864 Lease liability 22,242 21,652 Financial Liability - Option 1,753,431 0

Total current liabilities 6,771,671 3,632,887 Non-current liabilities Employee benefits 1,192,891 755,021 Lease liability 0 8,053

Total non-current liabilities 1,192,891 763,074

Total liabilities 7,964,562 4,395,961

Net assets 39,475,913 42,108,545

EQUITY Association funds Reserves 3,107,383 6,130,964 Accumulated funds 36,368,530 35,977,581

Total equity 39,475,913 42,108,545

The balance sheet is to be read in conjunction with the notes to the financial statements set out on page 53. 52

Concise Financial Report for the year ended 30 June 2008

Statement of Cash Flows

2008 2007 $ $ Cash flows from operating activities Cash receipts in the course of trading operations 21,968,792 19,660,236 Cash payments in the course of trading operations (31,442,560) (25,610,164) Net cash available/(used) in the course of trading operations (9,473,768) (5,949,928) Federal and State Government grants 8,854,675 5,448,495 Net contributions from fundraising activities 773,275 782,248 Bequests 257,785 23,991

Net cash from operating activities 411,967 304,806

Cash flows from investing activities Dividends received 1,224,706 1,905,834 Interest received 495,670 408,805 Imputation credits received 428,779 615,286 Net proceeds on business combination 1,000,024 0 Proceeds from sale of shares/redemption financial assets 2,640,560 6,442,848 Proceeds from sale of property, plant and vehicles 300,780 312,798 Payments for property, plant and vehicles (4,192,178) (2,250,736) Acquisition of financial assets (3,758,301) (8,396,308)

Net cash from/(used in) investing activities (1,859,960 ) (961,473)

Cash flows from financing activities Finance lease payments (7,463) (86,484) Federal and State capital funding 1,753,431 125,000 Interest paid (21,871) (14,145)

Net cash from/(used in) financing activities 1,724,097 24,371 Net increase/(decrease) in cash and cash equivalents 276,104 (632,296) Cash and cash equivalents at 1 July 1,461,472 2,093,768

Cash and cash equivalents at 30 June 1,737,576 1,461,472

The statement of cash flows is to be read in conjunction with the notes to the financial statements set out on page 53. Bedford Annual Report 2008 53

Concise Financial Report for the year ended 30 June 2008

Notes to the Financial Statements

1. BASIS OF PREPARATION OF CONCISE FINANCIAL REPORT The concise financial report has been prepared in accordance with the Associations Incorporation Act 1985, and Accounting Standard AASB 1039 Concise Financial Reports. The financial statements and specific disclosures required by AASB 1039 have been derived from the Association’s full financial report for the financial year. Other information included in the concise financial report is consistent with the Association’s full financial report. The concise financial report does not, and cannot be expected to, provide as full an understanding of the financial performance, financial position and financing and investing activities of the Association as the full financial report. The financial report is prepared on the historical cost basis except that financial instruments classified as available-for-sale and Financial Liability – Option are stated at their fair value. A full description of the accounting policies adopted by the Association may be found in the Association’s full financial report. The presentation currency is Australian dollars. 2. COMPARATIVE FIGURES Where necessary, comparative information has been reclassified to achieve consistency in disclosure with current financial year figures. 3. FEDERAL AND STATE CAPITAL FUNDING The Association received State Government Capital Funding of $1,753,431 to be used solely for the purpose of purchasing houses under the Homes for 100 project. These purchases were made or committed to in the 2007/08 financial year. The State Government retains an option to purchase the houses, which can be exercised at any point in time. Should this occur, the Association will receive payment equal to the market value of the original contribution. Accordingly, a liability representing the fair value of the option has been recorded in the accounts. 4. SUBSEQUENT EVENT During November 2008, the Association will acquire the net assets of Millicent Work Option Centre. The balance of net assets to be recorded in the Association’s financial statements in the financial year ended 30 June 2009 has not been finalised, however is estimated to be approximately $300,000. No effect of these transactions has been made in these financial statements. 54

Concise Financial Report for the year ended 30 June 2008

Statement by the Board

In the opinion of the Board of Bedford Industries Incorporated the attached concise financial report for the financial year ended 30 June 2008 set out on pages 47 to 53: (a) has been derived from or is consistent with the full financial report for the financial year; and (b) complies with Australian Accounting Standard AASB 1039 “Concise Financial Reports”.

Dated at Adelaide this 1st day of October 2008 Signed in accordance with a resolution of the Board.

C W Dunsford K J Gramp Bedford Annual Report 2008 55 56

Key Supporters

A Basket Case Channel Seven Adelaide Hummer SA Ochre Digital A E Haigh Charlesworth Nuts Hyatt Regency Adelaide Optus Business AET Discretionary City Holden Jane Reilly Pacific Marine Charitable Trusts City of Mitcham Jardine Lloyd Thompson Palace Nova A G O’Connor Coca-Cola Amatil JB Hi-Fi Paper-Pak Aust & NZ A Touch of Beauty Colin Dunsford Jim’s Mowing Pasta Deli Burnside Adelaide 36ers Colliers International John Birkill Phil Harris Adelaide Convention Centre Coopers Karen Farmer Port Adelaide Football Club Adelaide Crows Football Club Cornes Toyota Katrina’s Florist and Gifts Port Lincoln Hotel Adelaide Entertainment Centre David Kelly KAZ Group Printak Adelaide Football Club Day Spa at Unley Park Kensington Financial Services Rebel Sport Elizabeth Adelaide Zoo Delfin Lend Lease KPMG Redman Wines AdTrans Deloitte Labours of Love Reece Irrigation Advertiser Dennis Winery Lakes Resort Mount Gambier Rex Regional Express Airlines AJM Interiors Destination for Men Lindsay Park Stud Robb Bunn – Amanda Blair Detmold Packaging Group Liquorland The Good Guys Edwardstown AMP Foundation Donna Tripodi Lloyd Brothers Wine Robert Atkins Anthony Toop Dorinda Hafner / The Olive Grove Rory & Cathryn O’Neil APG Edinburgh Cellars M H Hann Rotary Club of Burnside Austereo Ella Baché Maggie Beer Rotary Club of Mitcham Australian Hotels Association EPAC Salary Solutions Mantra on Frome Sandra Paterson B L Shipway Ernst & Young Mark Aiston SA Skydiving Balemar Facial Attractions Marshall Arts Sea SA Car Balfours Flight Centre O’Connell Street Maughan Thiem & Passenger Ferries Balloon Adventures Foodland Mawson Lakes Development South Australian Bass Freedom Marion Maxima Joblink Brewing Company BCA Geoff Heath Golf Course McBocks South Australian Be Fit Sales & Hire Gerard Lighting Metropolitan Machinery Cricket Association BEA Motors Glenelg Fishing Charter Meyer Cookware Stanford Mowers Bedford Board Gliderol Michels Warren Stella Hospitality Group Bedford Hospitality GM Holden Moet Hennesy Tapestry Wines Bedford Packaging Go Do Morton’s Bakery Terry White Chemist Bob Jane T Mart Marion Gray Management Group Motiv Design The BeacHouse Borders / McLeod’s Daughters Mountadam The Sebel Playford BP Production Team Multivision Tynte Flowers Breville Greater Union Megaplex Marion NAB Visy BridgeClimb Sydney Greenaway Art Gallery National Foods Viva Fitness Bunnings Hardy Wine Company Network Ten Westaff Cameron Interstate Harris Scarfe Australia Next Generation Wild Fusion Florist Capri Theatre Herbalife Nippy’s Fruit Juices Wish Gift Cards Caroma Hills Industries Norman Waterhouse Lawyers Yellow Corporation Casella Wines HOLCO Notarisana Australia Channel 9 Hoyts Nyrstar

Bedford gratefully acknowledges the valued support of Federal, State and Local Government in assisting the delivery of our services and programmes. This page Andrew Dutschke works for Bedford Northern Business Services in Kadina on the Copper Coast. Creating a brighter future

615 Goodwood Road, Panorama SA 5041 PO Box 18, Melrose Park SA 5039 t (08) 8275 0211 f (08) 8277 0229 bedford@bedfordgroup com. au. bedfordgroup.com.au