Electronic Tenant® Portal

City National Plaza Electronic Tenant® Portal

Created on July 4, 2021 Amenities: Overview

CommonWealth Partners offers a unique package of amenity and customer service programs that provide a variety of benefits to the building tenants and parkers. Amenities and Services Available: Complimentary Driver Assistance Services Assistance includes charging weak batteries and inflating tires at the parking garage. Discounted Ticket Sales Location: Retail Area (B Level) Center Court Time: Tuesday and Wednesday 10:00 am - 2:00 pm, 3:00 pm - 4:00 pm. Phone number: (310) 779-7096 Discounted Tickets Price List Courtesy Umbrellas Courtesy umbrellas are available to be loaned to tenants on rainy days. These are available at the J-2 Parking Office, Level 7, J-2 Security Office, Level 5 and Lobby Desks in the North and South Tower. Shuttle Service Three Shuttle vans make scheduled routes to provide convenient access to downtown destinations. Stops include, Union Station, Civic Center and Federal Courthouses. Tenants may now catch complimentary shuttle service to and from Staples Center on event nights. Departure is at the Flower Street inlet and pickup is the northeast corner (11th & Figueroa) across the street from Staples Center. Latest shuttle schedules Security Escorts Security officers are available to escort tenants and visitors to and from the J-2 Parking Garage and City National Plaza. Retail Tenants Amazon Lockers B Level ATM Machines Plaza & B Level Barbershop on A level (213) 612-3075 Cilantro (213) 489-1844 City Club (M-F 11am-10pm), (213) 620-9662 City Green Event Center (213) 713-2237 City National Bank Branch (213) 673-9903 ConnectLA Concierge Service (213) 713-2237 Downtown Auto Care & Car Wash (J2 Garage), (213) 488-9196 Downtown Flowers (M-F 10am-4pm), (213) 488-2028 Free Bike Rentals ST Lobby Lemonade (213) 488-0299 Nice Coffee [email protected] Plaza Dental (213) 626-6161 Robeks (213) 395-0680 Russell's Convenience (213) 489-5950 Saffron (213) 488-6795 Salata – NOW OPEN! (213) 327-1001 Selective Cleaners (213) 228-0004 Shuttle from/to Union Station (213) 628-0581 Slices Pizza (213) 554-4995 Starbucks (213) 488-9049 US Postal Service (213) 629-8197

Top of Page Amenities: Food Delivery & Catering

Alonti City Club - (213) 620-9662 City Fare Debbie's Dinners Lemonade Rosie’s Kitchen Weho Sausage Company Amenities: Shuttle Service

City National Plaza offers Shuttle Bus service for the convenience of our tenants. All tenants and their guests are welcome to use the shuttle and may access our busses by showing their City National Plaza identification card. Services are offered along a designated route that connects City National Plaza to Union Station, the Civic Center and shopping areas. Please note that the route has been approved and fixed by the city, and may only operate along designated routes and stops. The shuttle service operates weekdays and commences service at Union Station at 6:30 a.m. and ceases operations at 6:30 p.m. The first shuttle departs from City National Plaza at 6:30 a.m. with the final departure to Union Station at 6:30 p.m. Shuttles operate to and from Union Station 7-8 minutes apart during peak morning hours and every 7-8 minutes during peak evening hours. During the day, the route runs from City National Plaza as far as 8th Street, with stops at local shopping venues. The route also goes to the Civic Center where it makes two stops along Temple Street to allow access to city, county and federal buildings. The shuttle service also operates during Staples Center events. It departs and returns from City National Plaza on Flower Street and pickup and departs from Staples Center at the northeast corner of 11th and Figueroa across the street. Shuttles begin picking up at City National Plaza at 6:45 p.m. and run approximately every 30 minutes until the event begins. The last pickup from Staples Center will be up to 45 minutes after the event has concluded Click here to view the Shuttle Service Schedule Leasing: Overview

The leasing company for City National Plaza is CommonWealth Partners, located at 515 South Flower Street, Suite 3220 (North Tower). The main phone number is (213) 485-9595. Property: Welcome

The tenant information provided in this Electronic Tenant® Handbook is meant to provide you with a better understanding of City National Plaza and to facilitate your company's operations. There is a great deal of information contained within this handbook; take the time to familiarize yourself with this handbook and it will become a valuable resource for you and your company. Please note that the Building Management Office is available to help in any way possible. Your first call for any problem or question can always be directed to the Building Management Office, and we will assist you from there. Every attempt has been made to provide current and accurate information in this handbook, but it is possible that some items will change over time. The Building Management Office will promptly notify you of any such changes. Please feel free to contact the Building Management Office with any questions you may have. We are here to serve you. Welcome to City National Plaza, a premier CommonWealth Partners property! As one of the nation's largest high-rise office developments, City National Plaza (formerly ARCO Plaza) encompasses over 2.6 million square feet on a 4.2 acre super-block at 5th and Flower Streets in the central business district of downtown Los Angeles. Designed by noted Los Angeles architect Albert C. Martin Associates, the project was the first major business center in the heart of the financial district and has shaped the downtown Los Angeles skyline for over thirty years. Completed in 1972 as the world headquarters for Atlantic Richfield Corporation, City National Plaza consists of two 52-story office towers, a three-story central plaza level building and four subterranean levels. Covered in polished panels of Vermont Green granite and solar bronze glass, the towers rise 700 feet above street level and establish a sophisticated environment for this centrally located business center. The main plaza is accentuated by its central fountain and the Herbert Bayer sculpture "Ascension" while lower level retail provides a variety of restaurants, shops, services and other amenities frequented by the projects' tenants as well as those visiting, living and working in Downtown. Within a two-block radius of the property are amenities including first class hotels and restaurants, the Central Library and Gardens, the Stuart M. Ketchum Downtown YMCA, as well as City Club LA located at City National Plaza, and the Jonathon Club and California Club, both of which are located across the street to the West and East respectively. CommonWealth Partners continues the renaissance of City National Plaza as the premier office project in downtown Los Angeles. Our vision is to provide a safe, spotless, and superbly managed project, and to maintain our commitment to provide you and your employees with an array of diverse amenities and high quality services. This website is designed to help you discover all of the services available at City National Plaza. Each section covers the information on building services, Property Management Office contact information and details on how to respond to emergencies. On behalf of CommonWealth Partners and our entire management staff we are glad you're here. Property: Property Management

The staff of City National Plaza is dedicated to making your work environment as safe and pleasant as possible. The Building Office is located at 515 South Flower Street, Suite 3220 (North Tower). Please do not hesitate to contact the management office at: CommonWealth Partners Phone: (213) 485-9595 Facsimile: (213) 622-5059 515 South Flower Street, Suite 3220 (North Tower) Please direct all requests and questions concerning the building to the Management Office at the above number. Office hours are Monday through Friday, 8:00 a.m. to 5:30 p.m. Property: Emergency Plan

Please click here to view the Emergency Procedures Please click here to view the 2020 Fire/Life/Safety Schedule Please click here to enter the BSS Life Safety Training for City National Plaza Property: Energy Star

City National Plaza has earned ENERGY STAR certification from the U.S. Environmental Protection Agency since 2011! The next time you visit, check out the little blue label on display at our entrance - it represents proven, verified superior energy performance over a 12-month period. By meeting these strict standards, CommonWealth Partners is saving energy, saving money, and helping protect the environment by generating fewer greenhouse gas emissions than typical buildings. For more than 20 years, EPA's ENERGY STAR program has been America's resource for saving energy and protecting the environment - today, thousands of facility owners and managers use ENERGY STAR to improve the energy performance of their buildings.

Property: Forms

For your convenience, we have included downloadable and printable PDF document forms that will expedite various building management service requests. Hard copies of all forms are available from the Property Management Office as well. To view and print PDF files, you need the Adobe Acrobat Reader software. If not already installed on your computer, it can be obtained for free at www.adobe.com. 2020 Fire Life Safety Information Training Schedule 2021 Tenant Holiday Survey Schedule ABM A-Level Parking Validation Request Form ABM Plaza (J-2) Parking Validation Request Form ABM Monthly Parking Agreement Form Absentee From Fire Drill Request Form Access Card Form Access Request Form Authorized Signature Form Building Management Contact Information Emergency Brochure Emergency Response Team Form Evacuation Drill Exception Request E-Waste Collection Items Fire Safety System Request Form General Tenant Information Sheet Physically Challenged Form Sample Liability Insurance Form Security Extra Coverage Services Shuttle Service Schedule Tenant Sundry Rates Tenant Vendor Standing Access List Welding, Coring, and Torch Cutting Request Form

Sustainability: Overview

CommonWealth Partners is dedicated to minimizing our environmental impact and creating efficient, healthy and productive working spaces. Our Sustainability Policies and Programs are an integral part of the day-to-day operations at this property. These policies serve to maximize the efficiencies of our property management practices, minimize the environmental impact of building operations, and reduce operating expenses. As a tenant, you do not have to abide by these policies but in so doing, your participation helps us: Have a positive and sustainable impact on our community Create a healthier working environment for our tenants Sustainable Leasing Flyer Sustainability: Biodiversity and Ecosystems

Sustainable Development Goal 15 At City National Plaza, our intent is to landscape our courtyard with at least 50% native or pollinator-friendly vegetation. We do this to be in alignment with the UN’s Sustainable Development Goal 15 which is intended to help protect, restore and promote sustainable use of terrestrial ecosystems, and halt biodiversity loss.

ROOFTOP HONEYBEES We have installed beehives on our roof in 2020. Click the link below for real time insight on how many worker bees are making honey from our local plants and flowers: https://myhive.alveole.buzz/commonwealth-partners-city-national-plaza/

Sustainability: Corporate Sustainability

For more information about our sustainability programs, please visit our Corporate Sustainability website. Sustainability: Energy Conservation

As tenants, you have the biggest impact in reducing your building's operating costs and saving energy. You can do your part by following a few simple energy conservation measures and educating your employees about the importance of using energy wisely. Here are some examples on things you and your employees can do right now to lower energy costs: Have task lighting at individual workstations Install lighting occupancy sensors to automatically turn off lights Install power strips or smart strips to eliminate vampire loads & switch power off when not in use Turn off equipment, computers, printers, TVs, power strips and lights when leaving office Install ENERGY STAR Equipment Find additional strategies in our Green Office Guide.

Please click here to view the City National Plaza Case Study Sustainability: E-Waste Recycling

All of CommonWealth's properties participate in an annual E-waste event that typically takes place during Earth Day week in April. Please contact the Property Management Office for the next scheduled E-waste event or to make a special request for pickup. Please click here to view the E-waste accepted materials and collection form. Sustainability: Indoor Air Quality Reporting

CommonWealth Partners has a comprehensive and robust Indoor Air Quality (IAQ) management and testing program in place. In addition to high quality filtration and adherence to best-practices in cleaning, the building is inspected and certified by Underwriters Laboratories (UL) as a Verified Healthy Building for Indoor Air Quality. Should you have any air quality questions or concerns, please contact your Office or Facility Manager. The Office Manager should submit an online work order and an on-site staff member will be dispatched to follow up with it. Property Management will ensure that appropriate action is taken to mitigate the issue. Resolution is reported to the Office Manager. Sustainability: Recycling Program

CommonWealth Partners fully supports waste reduction at this property. Our recycling program has a goal of recovering and recycling over 75% of the total waste that is generated at this site. Through this program, we want to educate you on how to reduce waste. Contact the Property Management Office to obtain recycling containers that are available for your space. Here are a few strategies you can implement now that will help toward this effort: Print media and marketing materials on recycled and FSC certified paper Properly dispose of furniture and office equipment (Donate and/or Recycle) Refill toner and printer cartridges For external printing, request soy vegetable based ink Print media and marketing materials on recycled and FSC certified paper Each desk, printer & kitchen has recycling/trash can set Cancel unwanted paper publications and subscriptions or register for e-newsletters Replace paper towels for hand dryers Find additional strategies in our Green Office Guide. Sustainability: Sustainability Policies and Procedures

Your go-to source for specific procedures, tenant guidelines or forms related to sustainability, including the Green Office Guide, Green Tenant Improvement Guide, Smoking Policy, and the Sustainable Purchasing Policy. Green Office Guide: The Green Office Guide provides simple, low-cost behavior strategies, best practices, and resources our tenants can use to create a green office. This guide is a starting place for you to learn more about the benefits of green buildings and inspire you to explore the many ways you can join us in providing a healthy work environment for your employees and be a positive image as a leader in sustainability. For further details, please refer to the Green Office Guide PDF. Green Tenant Improvement Guide: The Green Tenant Improvement Guide serves to educate you, the tenant, about a variety of strategies you can use to green your interior space. This handbook will show you how greening your tenant space can result in employee health and productivity. For more specific tips on tenant improvements, please refer to the Green Tenant Improvement Guide PDF. Smoking Policy: This policy is intended to prevent or minimize exposure of building occupants, indoor surfaces and systems to environmental tobacco smoke (ETS). Smoking Policy PDF. Sustainable Purchasing Policy: The goal of the Sustainable Purchasing Policy is to reduce the negative environmental impacts of materials and supplies purchased, and to provide guidance toward responsible management practices. Sustainable Purchasing Policy PDF. Waste Management Policy: The goal for this policy is to reduce the amount of waste and toxins hauled to and disposed of in landfills by recycling. You qualify for the MRP2 Prerequisite just by having this policy in place. The goal is to reuse, recycle, or compost at least 50% of ongoing consumable goods and reuse or recycle 75% of durable goods, recycle 100% of batteries and mercury containing lamps. Waste Mangement Policy PDF. Sustainability: Transportation Program

Transportation programs to encourage carpooling, use of public transit and minimizing unnecessary travel can lower employee costs and reduce greenhouse gas emissions to benefit local communities. Some strategies for alternative transportation and sustainable commuting behavior include: Have an Alternative Commuting Transportation Program in place Perform an alternative transportation employee survey Provide transit fare reimbursement for employee commutes Use teleconferences and videoconferences to reduce travel Find additional strategies in our Green Office Guide. Tenant Links: Event Center Reservations

The City National Plaza Event Center is located on the Ground Level of the North Tower, 515 South Flower Street, Los Angeles, CA 90071. This indoor/outdoor space is now available for your meeting and/or social event. The center also has: Multiple configuration space for up to approximately 120 people Wi-Fi & Internet Full Audio Visual capabilities Multi-Screen Video Wall White Board Restrooms Pantry area Outdoor garden space with Water Feature, Green Wall & Fireplaces We are happy to assist with any questions that you have, and invite you to contact the Building Management Office at (213) 485-9595.

Please click here to secure your Reservation Request

Tenant Links: Tenant Center

Tenant Center Registration Video

Tenant Center Access will allow you to: Submit and track Work Orders and Certificates of Insurance. Note: Access to complete these options is based on the property’s app subscriptions and may not be available for all tenants. Customize notification options - receive information via email and/or text! View and manage your contact information. Sign up for notifications containing critical property information such as updated policies, security procedures, building closings, etc.! Receive alerts pertaining to the latest news about the surrounding area like weather and traffic conditions! Stay current and improve your involvement in crucial property initiatives like sustainability and preparedness campaigns! Learn more and take better advantage of the available amenities and affinity programs at your property!

Need Access? 1. Click on the “Request Account” link on the login page of the Tenant Center. 2. Enter your contact information and click “Submit”. Your account request will then be sent to Management for review. 3. Once your request is approved, you will receive your login credentials via email. You can then login to the Tenant Center, update your password, and review and update your contact information and notification preferences.

Download the App!

How to submit a Service Request: 1. Select Service Request - Request Service; 2. Click the circle, or choose from the drop down menu the service type you are requesting; 3. Enter the location and a brief description relating to the request. Please enter any and all information that will assist management in locating and addressing the request. How to submit a Reservation: 1. Select Conference Room - Request Reservation; 2. Choose “Select” next to the room you would like to reserve; 3. Enter the details of your reservation.

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