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OTT SATISFACTION OUTPACES Mvpds www.spotsndots.com Subscriptions: $350 per year. This publication cannot be distributed beyond the office of the actual subscriber. Need us? 888-884-2630 or [email protected] The Daily News of TV Sales Wednesday, May 30, 2018 Copyright 2018. OTT SATISFACTION OUTPACES MVPDs BUT ISP SATISFACTION DROPS ADVERTISER NEWS Customer satisfaction with video streaming services far Nissan is slashing vehicle production by as much as 20 eclipses that of subscription TV service, according to the percent in North America to cope with falling profitability American Customer Satisfaction Index (ACSI) 2018 in the U.S., its biggest sales market. Cuts are in progress Telecommunications Report. Video streaming services at two assembly plants in the United States and three make their debut in this year’s telecom report with an ACSI in Mexico. Employees will not be let go, and production score of 75, far and above subscription TV’s score of 62—a lines will not be halted, with the cutbacks expected to wrap 3.1% decline over last year. By nearly every measure, up this year. U.S. production of Nissan vehicles fell 9.2 customers are more satisfied with streaming options, but percent in the year ended March, company figures show, some brands stand out more than others. following a period of increased sales in 2016.... “Video streaming services significantly The hedge fund of Sears CEO Eddie Lampert outperformed subscription TV,” said David has received “numerous inquiries” from potential VanAmburg, Managing Director at the ACSI. third-party partners on the retailer’s asset sale. “Streaming services don’t have the hidden fees That’s according to CNBC, citing Lampert. His and six-month rates that subscription TV does, ESL Investments wants to acquire some of not to mention they’re cheaper and simpler. But the beleaguered chain’s assets and last month because consumers don’t have many options offered to buy Kenmore and other Sears brands. when choosing a subscription TV provider, those Lampert, in a letter written to a special committee businesses don’t see a lot of risk in customer dissatisfaction, of the board and filed with theSEC , is asking for permission and we’re unlikely to see dramatic changes any time soon.” to “engage” with interested parties… British sandwich and With an ACSI score of 75, video streaming services are coffee shop chain Pret A Manger has been sold for $2 the highest-performing telecom industry measured. Netflix, billion to Germany’s deal-hungry Reimann family. Reuters Sony PlayStation Vue and Twitch all lead the pack, tying says it’s part of a global acquisition spree that’s aimed at at a score of 78. Apple iTunes and the Microsoft Store challenging Nestle in the coffee sector. Pret, known for its take second place at 77, with YouTube Red at 76. organic coffee and upmarket sandwiches, grew from a single Amazon Prime Video, Google Play, Hulu and Vudu all shop in London to a 530-strong global chain.… Fortune sit at the industry average of 75, followed by the network reports that the owner of a Chick-fil-A in Sacramento, channel subscriptions: CBS All Access at 74, and HBO California, is giving his employees a big raise. Eric Mason Now and Starz at 72. will begin paying their “hospitality professionals” as much Bringing up the rear are Sling TV (71), DirecTV Now as $17 to $18 per hour—up from $12.50 to $13. In addition, (70), Showtime Anytime (70) and Sony Crackle (68). supervisors will get paid time off, and all employees will It’s worth noting that even Sony Crackle in last place rates receive paid sick leave. Mason told a local TV station higher than nearly all cable/satellite/telco services. he’s raising wages to attract people looking for long-term Customer satisfaction with subscription TV falls 3.1% to opportunities, as well as people with families… Sonic 62, an 11-year low for the industry. AT&T’s U-verse tops the Drive-In is following the fast-food industry trend of allowing list with a 70, one of only two scores that stayed the same customers to get what they want even faster—thanks to instead of dropping. Verizon FiOS falls to a 68 for second smartphones. The Associated Press says the chain has place, with Dish Network at 67, DirecTV 64, Optimum been testing an app that lets consumers order food and 62, Cox 60, Spectrum and Suddenlink both 58, Comcast drinks—and choose a location and pickup time—before they Xfinity 57, Frontier 56 and Medicom last at 55. arrive. Sonic hopes to have the service available nationally While video streaming services receive much better by the end of this year. McDonald’s has already rolled out a customer satisfaction scores than subscription TV, viewers similar app. Sonic’s chief brand officer,Jose Duenas, says still need Internet access to get it. Unfortunately, Internet Sonic studied Starbucks, Panera and Domino’s because service providers (ISPs), along with subscription TV, have they use similar technology… The Wall Street Journal says the lowest customer satisfaction of all industries tracked America’s food giants (Campbell Soup, General Mills, by the ACSI. ISPs are down 3.1% to 62—and every major Mondelez, Kellogg, Nestle, Hershey, J.M. Smucker and ISP deteriorates this year except Xfinity, which remains Twinkie-maker Hostess). are shedding a generation of unchanged. CEOs at a remarkable rate. The trend is the culmination of Verizon FiOS stays in first place at 70 after a 1% dip. AT&T years of bleak sales that until recently had gone unshaken falls 1% to 68, followed by Optimum at 64. Suddenlink and for half a century. Over the past two years at least 16 Spectrum both plummet 8% to 61 and 60, respectively, major packaged-food and beverage chief executives have followed by Xfinity, unchanged at 60. Mediacom places last stepped down. The outgoing executives have faced a new with a 53 after a 9% free fall year over year. era of American eating and grocery shopping habits, driven by millennials and the Internet. NETWORK NEWS AVAILS ABC has announced the cancelation of Roseanne’s Do you want to sell sponsorships and media for two of the second season. The decision follows Roseanne Barr’s most iconic franchises in all of sports? Are you enthusiastic tweet about former Barrack Obama aide Valerie Jarrett. about being creative to help your clients achieve their In the post, Barr called the former White House aide the goals? NESN (The New England Sports Network) in offspring of the “Muslim Brotherhood & Planet of the Boston seeks an Account Executive for the opportunity Apes.” In a statement released yesterday the network said, of a lifetime! This position actively manages the sales “Roseanne’s Twitter statement is abhorrent, repugnant and cycle by mining existing accounts for new opportunities, inconsistent with our values, and we have decided to cancel developing new relationships, negotiating contracts and the show.” Barr said in a later tweet “I apologize to Valerie closing business. CLICK HERE for more info or to apply Jarrett and to all Americans. I am truly sorry for making a now. E.O.E. bad joke about her politics and her looks. Rare Opportunity! WPSD-TV I should have known better. Forgive me Paducah, NBC (DMA 82), the number - my joke was in bad taste.” Later Barr one rated and market revenue leader added “I am leaving Twitter now.” Before offers a fantastic opportunity for a all that, Wanda Sykes, who serves It was so hot today I saw a driven sales star with a focus on on ABC’s Roseanne as a consulting robin picking up a worm client service. If you are a self-starting producer tweeted that she is leaving the with a pot holder. customer focused, high energy, highly show. The news of Sykes leaving the motivated sales professional who show follows the announcement early is ready for the next step then tell us this month by co-showrunner Whitney and sell us in your cover letter and Cummings that she was leaving the Larry The Cable Guy resume. Respondents with examples show ahead of its second revival season of excellent selling skills and a track and 11th overall. The sitcom revival of Roseanne was record of delivering results will be moved to the front of the the big story of the 2017-2018 TV season……NBC’s line. Info to: [email protected]. EOE coverage of the first game of the Stanley Cup Playoffs WYFF 4, the Hearst Television NBC affiliate in beautiful averaged 4.8 million total viewers and a 1.6 adult 18-49 Greenville, SC seeks a superstar. We’re looking for an rating. The game’s ratings performance was enough the experienced sales professional who can win the night for NBC beating ABC’s season premiere of excel with top accounts while achieving The Bachelorette: Becca Kufrin Edition which posted a goals across all platforms. Are you a driven, 1.4 demo rating. It did beat the NHL game in total viewers passionate, highly competitive person who with 5.6 million. ABC’s canceled series The Crossing hit likes to WIN? Do you have a commitment to an audience low with 2.7 million total viewers and a 0.5 excellence? Then come work at one of the demo rating. On The CW, Supergirl added a handful of best television stations and best cities in viewers over last week with 1.6 million total viewers and the country. Google “Greenville, SC Top 10” and see why a 0.4 demo rating.
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