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2 Valpo Magazine Fall 2007 Valpopourri Did you know? Volume 7 Issue 4 Fall 2007

From the original enrollment of 157, the student body of what is now Valparaiso University has grown to Contents approximately 4,000 students. Higher Education: 4 Building a Better Valparaiso Born There, 10 Staying Here Why Non-Native College Graduates FALL 2007 Make Valparaiso Their Home A publication of the Greater Valparaiso Chamber of Commerce. 162 W. Lincolnway, Valparaiso, IN 46383 Phone (219) 462-1105 Fax (219) 462-5710 Chamber Network 14 [email protected] www.valparaisochamber.org Night www.connecttovalpo.com Business-to-Business Networking Event on Thursday, October 25 GREATER VALPARAISO CHAMBER OF COMMERCE Rex Richards, President Amy Page, Senior Vice President, Member Services Ask An Expert 21 Danielle Oeding, Vice President, Sales & Marketing How Can You Build A Better Julie Gaskell, Director of Operations and Assistant to Service Culture? the President Susan Antoszewski, Marketing & Communications Specialist Chamber Focus 22 Kurt Gillins, Special Events Coordinator Gloria Lodics, Administrative Support Staff Meet the Valpo Chamber Maria Diaz, Bookkeeper 2007 Leadership Academy

VALPARAISO MAGAZINE Sections Publisher: The Greater Valparaiso Chamber of Commerce Design and Production: Griffin Marketing Services, Inc. New Chamber Members 12 Editor: The Greater Valparaiso Chamber of Commerce Around Town 16 Printing: Home Mountain Printing, Inc. Business Spotlight 19 Mailing: Flanagin’s Bulk Mail Service Our Voice 26

VALPARAISO MAGAZINE is published quarterly by the Greater Valparaiso Chamber of Commerce, Calendar of Events P.O. Box 330, Valparaiso, IN 46384-0330. To submit www.connecttovalpo.com “Around Town” entries, call (219) 462-1105 or send to: [email protected], Attn: Editor. For advertising inquiries, call (219) 462-1105. VALPARAISO MAGAZINE circulates 17,000 copies Top photo: Christopher Center and Spire, per issue by direct mail to all businesses, and, on a Valparaiso University; rotating basis, to most households in the 46383, photo by Valpo Chamber 46384 and 46385 zip codes: Winter/Summer: Rural Routes Middle photo: Northwest Indiana Symphony Orchestra; Spring/Fall: City Routes photo courtesy of Ivy Tech Subscriptions may be purchased at an annual rate of Bottom photo: Purdue North Central Graduate Center; $12, for those outside our regular circulation. photo courtesy of PNC

Cover photo by Aran Kessler Photo Imaging www.valparaisochamber.org 3 HIGHER EDUCATION: Building a Better Valparaiso

hen a group of forward-thinking Methodists broke ground for a college in the small town of Valparaiso, WIndiana in 1859, they certainly never viewed their Valparaiso Male and Female College as an economic development engine with the power to literally transform a community. Yet, through years of evolution and name changes, the college which was to become Valparaiso University (VU) has indeed become exactly that. Today, VU, in concert with other Valparaiso institutions of higher learning such as Purdue University North Central (PNC) and Ivy Tech Community College, is changing Valparaiso in profound ways. Research shows that the quality of education in a community is one of the key decision-making factors when a company chooses where to locate its business. But according to local edu- cators and city administrators, the value of having colleges and universities in a community is more far-reaching. These institutions contribute millions of dollars to the local economy. They are directly involved in economic development, and provide learning opportunities for local citizens which might not otherwise be available. They also attract high caliber employees who Photo: Aran Kessler Photo Imaging often become involved in the community, providing countless hours of volunteerism and counsel to local charities. In Valparaiso, a significant number of graduates stay in the community after college (see sidebar story page 10, Born There, Staying “Truth is discovered in many ways. Here – Why Non-Native College Graduates Make Valparaiso Their Home.) Perhaps most importantly, the presence of these Universities encourage [people] to institutions enhances the local culture in many ways. “The total value of having colleges and universities in a com- think more broadly and outside munity is not even quantifiable,” says Bill Hanna, City Administrator. “Of course, there is an immediate economic their own perspectives. Like a fine impact, but then there is that magical element you can’t put your finger on; and it’s based on creativity and ideas and the diamond, the more ways you turn participation by faculty and staff. It is tremendous to have these academic and intellectual resources that kind of help serve as the it, the more facets shine, the more intellectual conscience of our community.” perspectives you gain and the Indeed, this sense that such institutions contribute something special to the essence of a community permeated the comments greater value you receive.” of everyone interviewed for this story, even though everyone came from a slightly different perspective. But when it comes to financial impact, there is little reason for debate. – Dr. Alan Harre, President A study by an agricultural economist at Purdue University placed the direct economic impact of VU at some $100 million Valparaiso University per year. According to VU President Dr. Alan Harre, that total is only part of the total picture.

4 Valpo Magazine Fall 2007 Enhancing our Community Financially, Intellectually, and Culturally

by Michael J. Griffin

"[The researchers] were only measuring salaries and other direct The health care providers in the community also enjoy a symbiotic costs," he explains. "It's much more complicated to count the dollars relationship with local schools. “Having resources available through generated by visitors who come here for sporting events, concerts, and our world-class area universities is a ‘win-win’ situation for Porter,” class reunions, but we know that they spend significant dollars in our explains Deb Butterfield, Vice President of Marketing for the Porter local stores, restaurants, and hotels. I've also been told by local realtors system. Nursing programs at Valparaiso University and Purdue North that property values rise because of the presence of the University." Central, as well as Indiana University Northwest, and clinical training Harre also points out that some 50,000 volunteer hours are clocked programs at those universities and Ivy Tech Community College allow each year by Valparaiso University students. “Contributions to non- Porter to tap into a well-trained workforce in these areas. profit organizations in our community “Porter is also able to provide make those organizations more robust and valuable clinical training for students as able to do more good because of the gen- they are going through their programs. erosity of our students," he says. "In addi- “Students provide such a We work with approximately 900 stu- tion, administrators, faculty, and staff dents each year. These resources also pro- serve on local boards and provide counsel large population base, and vide valuable opportunities for Porter and expertise." Associates to receive on-going education Kathy Bonaventura, Director of the volunteer so much time that in their areas of specialty, both clinical United Way Regional Volunteer Center of it would be almost impossi- and non-clinical,” she explains. Lake, Porter and LaPorte Counties con- One such program provides on- curs with Dr. Harre’s assessment of the ble to accomplish [any of site classroom instruction in conjunction value of volunteerism from local colleges with PNC to allow nurses to get and universities. “When we have this kind these projects] without their advanced nursing courses at the hospital. of manpower and enthusiasm available to “This is a truly wonderful program that us, wonderful things happen," she says. involvement.” allows our associates to go from an R.N. "This year, for Martin Luther King Day, to a B.S.N. and which fits in nicely into 23 faculty, staff, and students from Purdue their work schedules,” according to Carol North Central totally revitalized the teen – Erin Swanson, Design Engineer Walker, Porter's Division Director of center at the LaPorte YMCA. For the ‘VU Maternal-Child and Education. “One Day of Caring’ a group of 26 students Task Force Tips evening each week, they can attend two gathered at Alice's Halfway House in different classes from 4:00 p.m. to 7:00 Valparaiso to clean the windows and car- p.m. and 7:00 p.m. to 10:00 p.m., and pets, paint, and do carpentry work. They also planned a day of pam- they can attain six credit hours per semester in the process.” pering for the ladies there." “As one of the largest employers in Porter County, our needs also To facilitate the process of volunteering, the United Way created a extend beyond clinical positions, and having these post secondary website with a listing of volunteer opportunities. "This has really training resources in our area helps us to attract people for a variety of worked well, especially with college students who are surfing the web positions,” Butterfield adds. “They add to the overall quality of the at two o'clock in the morning," Bonaventura explains. "They can easi- area which translates into successful recruiting for physicians and other ly choose the time and project and sign up online." key positions. They help to make Porter County a great place to live, Erin Swanson, a design engineer at Task Force Tips (TFT) echoes work, and learn.” the sentiments. As an undergraduate student, she took part in pro- Most studies also neglect to count the jobs and dollars generated by grams such as Rebuilding Together. "Students provide such a large campus construction. In recent years, both Ivy Tech and VU have population base, and volunteer so much time that it would be almost poured tens of millions of dollars into the local economy through con- impossible to accomplish any of these projects without their involve- struction projects that continue to this day. In fact, in a prime example ment," she says. of synergistic benefit between the university and the city, new con-

continued on page 6 >> www.connecttovalpo.com 5 COVER STORY Higher Education in Valparaiso << continued from page 5

struction and infrastructure at VU is coordinated with a revitalization of East Lincolnway. The unification of these plans is attracting businesses to the area, like Horizon Bank. Horizon Bank is planning on opening a new branch at Roosevelt Road and Lincolnway sometime early next year. "We wanted a presence on the southeast side of town," explains Branch Manager Linda Stack. “We see the area as one with a tremendous amount of potential both because of its proximity to the University as well as what we expect to be a growing retail market." While the direct economic benefit is inarguable, the community leaders interviewed for this story unanimously agreed that the economic value of local higher education goes beyond mere dollars and cents. In today's dynamic, high-tech and speed-of-light world, more people are beginning to understand the value of higher education. Local colleges and universities have moved quickly to adapt to these needs. "When the Valparaiso building [on Vale Park Road] became available in 2001, our concept originally was to use it primarily for continuing education classes," says Dr. Jim Dworkin, Chancellor of Purdue University North Central. "But we soon saw an unresolved demand for classes leading to degrees. So, we started to focus on those opportunities." This refocusing of the Purdue mission resulted in programs such as the Saturday morning MBA classes now being offered in Valparaiso. Beginning last April, students desiring a postgraduate business degree could attend class every Saturday from 8 a.m. to 5 p.m. making it pos- Photo courtesy of Purdue North Central sible to receive the advanced degree in as little as 18 to 24 months. Matt Kras, city of Valparaiso storm water engineer, probably would not have been able to achieve this degree through the traditional route. "The city partnered with PNC to bring this program [to city “Valpo is very unique in having so employees], and I decided to take advantage of it," he explains. "[Getting an MBA] was always in my mind, but in reality, I didn't many choices for persons interested think it would be a possibility." Like many of the students in the MBA program, Kras works full time, and although going to class all day in getting an education. You can’t every Saturday can be a grind, Kras recognizes the long range value within his reach. find very many communities with "This provides a tremendous opportunity to further my career," he says. "I couldn't have done it during the week, so having it on week- as many local choices.” ends and right here in Valpo is a real convenience." “Valpo is very unique in having so many choices for persons interested in getting an education," Dworkin says. "You can't find very many – Dr. Jim Dworkin, Chancellor communities with as many local choices. Between our facility located Purdue University North Central in Valparaiso and the PNC campus in Westville, we provide education-

6 Valpo Magazine Fall 2007 al opportunities that are close to home, affordable, with small classes, intercollegiate athletics, and a Purdue degree – with all of the value that implies worldwide.” Dr. Dee Haklin, Executive Dean of the Valparaiso campus of Ivy Tech, agrees with this much broader perspective of education. She says, "The value of a community college is not only financial, and it is not only educational opportunities. Community enlightenment and transformation are also important components of our mission." She emphasizes that the new Ivy Tech campus in Eastport Centre was designed for use by the entire community, not just students. "It's a gathering place with continual informal learning opportunities and cultural events," she says. "We offer liberal arts classes and other courses that people can take simply because they are interested in the topic. Classes like music or art can be taken for credit or audited." This past August, the Northwest Indiana Symphony Orchestra was scheduled to perform a free concert on the campus at Ivy Tech, but the concert had to be moved to the Valparaiso High School auditorium due to rain. Nearly 1,000 people attended. According to Haklin, this is only the third time the Symphony has performed in Porter County. "Because this was a free and local event, people came who otherwise wouldn't attend. When you participate in things like this it expands your mind, expands your life, and puts you in touch with a different part of yourself. That is what you take to the rest of your community which enriches it in innumerable ways." "The colleges and universities here give us so many opportunities to take advantage of the drama, art, and music," explains Jim Jorgensen, an Photo: Aran Kessler Photo Imaging attorney with Hoeppner Wagner & Evans and an active member of the Valpo Chamber and Valparaiso Economic Development Corporation (VEDC). "They also provide so many opportunities for local employees to continuously learn and improve their productivity. You cannot under- “[Getting an MBA] was always in my estimate the value that cultural activities bring to a community." mind, but in reality, I didn’t think it "Truth is discovered in many ways," Harre points out. "Universities encourage [people] to think more broadly and outside of their own per- would be a possibility...this provides spectives. Like a fine diamond, the more ways you turn it, the more facets shine, the more perspectives you gain and the greater value you receive.” a tremendous opportunity to further Harre believes that universities provide exposure to more cultures and help people understand the global implications of the world in my career.” which we live – ideas that might not otherwise find their way into our Midwestern culture. "Cross-cultural understanding and globalization are perspectives less of a power here in the Midwest than on the – Matt Kras, Storm Water Engineer coasts," he explains. "[Encouraging] this kind of thinking not only City of Valparaiso continued on page 8 >>

www.valparaisochamber.org 7 COVER STORY Higher Education in Valparaiso << continued from page 7

changes the dynamic of the campus, but also permeates into the community in what I think are very beneficial ways." Universities and community colleges also find themselves more actively engaged with their communities in programs that benefit citizens and businesses alike. "PNC is heavily involved in economic development," Dworkin explains. "We provide technical assistance in computers, accounting, and human resource activities for businesses throughout our area. Almost every day I go to some kind of meeting that is directly focused on some aspect of economic development." Dworkin also points out that construction activities by local institutions enhance economic development. On the PNC campus in Westville, for example, administrators have created a conservancy dis- trict with water and sewers that will be made available for development by private enterprises. Similar construction is taking place on East Lincolnway in Valparaiso in conjunction with changes being made on the VU campus. "When I came here in July of 1988, I understood the increasing value of education for personal success, especially in a global economy," says Harre. "Beyond that, however, my own vision and temperament told me that the strength of the University is inextricably tied to the community. We needed to engage more strongly, become less isolated, not just [for] civic pride or being good citizens, but for the enlightened self interest of the entire community." "The role of Ivy Tech for 40 plus years has been transforming student lives from no hope to hope," Haklin says. "Now we have a venue in which we can do this for other people as well.” She points out that

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8 Valpo Magazine Fall 2007 when construction is completed at Ivy Tech in February 2008, a new other qualities of the community help us in our retention." state-of-the-art, 350 seat auditorium with leading-edge media and Jorgensen points out that for many years local colleges and universi- technology will be available for use by the community for presenta- ties were "underutilized assets." He praises local administrators for tions by political, business, and creative leaders, ensembles, choirs, and enhancing the visibility of their institutions. "I think that both sides – plays. Construction plans also call for two rooms specifically designed the universities and the community – realize the tremendous value of to hold between 50 and 60 people. “In addition to the classes we offer working together," he says. "Now we have all of these opportunities for our students, this is how we plan to help transform this community in continuous learning opening up to our citizens; not just formal classes meaningful and positive ways." but also informal programs like book All of these ideas add up to the creation of a community that is clubs, discussion groups, regional unique, vibrant, dynamic and built for success. Gerry Scheff, Human and even national political Resource Manager for the Bearing Group of Emerson Power forums. We are creating an Transmission has seen his company benefit directly from interaction entire learning environment Valpopourri with the local institutions. "Over the last few years we have built a and that only enhances very strong personal working relationship with local educational insti- our prestige and vitality." Did you know? tutions," he says. “We recruit engineering students from Purdue which There is an old saying Purdue University became a presence in allows us to hire local talent and develop it. Talent is so hard to find that a “high tide raises all and retain – and the cost is so high – we are very fortunate to have this ships.” By being a com- the area after World War II when the caliber of people available to us." munity that knows, University began offering technical Scheff also praises the collaborative spirit between educational facili- understands, and values courses at “extension centers” in more ties. "One of the greatest things I've seen is the way these institutions the synergies that can be than 40 sites around Indiana. have worked together for things like getting curricula to match up." created by continually "The advantages of having colleges in town are numerous. The churning out intellectual capi- social impact, the diversity, the economic advantages, the cultural tal, this city and the region bene- advantages . . . all add a tremendous amount of value to Valparaiso," fit greatly. In the process, Valparaiso is Scheff says. "There is a lot of prestige in being from a community that lauded as a dynamic, forward-thinking and includes higher education. This helps us in our recruiting, and the visionary community sailing into a bright future.

www.connecttovalpo.com 9 Born There, Photo: Aran Kessler Photo Imaging ne of the most significant advantages In 1988, Pylipow took a part-time job at of being a community that includes Von Tobel, and continued to work there until Staying Here – he earned his Bachelor of Science in Business Ocolleges and universities is the “intellectual capital” that continues to enhance the Administration in 1991. "Paul Von Tobel gave community when graduates stay and work me a wonderful opportunity. I worked here after graduation. Of course, this is most through the process of learning the business, true at resident campuses like Valparaiso and when Paul decided to retire and transition Why Non- University which attract students from all over the ownership of the company, we worked out the country and which has a substantial num- an employee stock ownership plan so that the ber of graduates who remain in the area. Most organization is now 100 percent employee Native College interestingly, many who ultimately choose owned," he explains. "I became the CEO, and Valparaiso as their new home never had this in it has worked out great." mind when they enrolled. In fact, some are Pylipow even convinced his high school Graduates still surprised by the charm of the community sweetheart to move here, they were married, that enticed them to stay. and now have two children. "I would never Last autumn, when the St. Louis have chosen Valparaiso as a place to live if I Cardinals won the World Series, it wasn't hard hadn't come to college here,” he explains. "We Make to tell where Ken Pylipow, CEO of Von Tobel love the small-town atmosphere and the local Lumber, was born. He was so thrilled that his school system is fabulous." hometown had won, that he wore an array of The college career of former Naperville, Valparaiso Cardinals attire to work for more than a week Illinois resident Erin Swanson began at after the victory – much to the chagrin of the Augustana College in the Quad Cities. After rabid base of Chicago Cubs fans that work for two years there, she decided to pursue an engi- Their Home him. He may not have shaken his favorite neering degree. "I wanted a small Christian baseball team, but he is nonetheless a Valpo school, and there were very few that offered an man through and through. engineering curriculum," she says. "Of course, "I found Valparaiso University through a Valparaiso University has a great program; so I process of looking for a college that was far decided to come here." enough away from home, private, and the Another asset of attending the university by Michael J. Griffin right size. It came down to Butler, Dayton, or was that Swanson's schedule allowed her to Valpo,” he explains. "I chose VU because of its work part time as an engineering intern. She proximity to Chicago." found just the right opportunity at Task Force

10 Valpo Magazine Fall 2007 "I would never have chosen Valparaiso as a place to live if I hadn't come to college here. We love the small-town atmosphere and the local school system is fabulous."

– Ken Pylipow, CEO, Von Tobel Lumber (pictured on opposite page)

Tips (TFT). "I am now a full-time design engi- Ferraro was a "nontraditional student" when practice specializing in this area of interest. neer for TFT," she says. “It's a very good com- she enrolled at VU in pursuit of a law degree. Another legal professional who is so inte- pany to work for, and I have learned a lot.” “I was a paralegal in Chicago for 17 years grated into the fabric of Valparaiso society She is now enrolled in courses at VU to and became an environmentalist when I real- that it seems like he must have been here for- earn a master’s degree in Engineering ized that the law is a very effective way to ever is Jim Jorgensen, an attorney with Management. "Valparaiso offers the advan- encourage protection and conservation of the Hoeppner, Wagner & Evans who is also active tages of a small-town, but is close to the environment," she explains. "So I went back in the Valpo Chamber and Valparaiso amenities and advantages of a big city," she to finish my undergraduate work at DePaul Economic Development Corporation says. "It's really the best of both worlds." and then applied to local law schools in (VEDC). He took a circuitous route from Robert Steingass also found a home at Chicago and also to VU." high school in Park Forest, Illinois to St. Olaf Task Force Tips after graduating from VU College in Northfield, Minnesota and ulti- with a degree in Mechanical Engineering in “A university town brings such mately to law school in Valparaiso. 1980. The native of Cleveland, Ohio was "A university town brings such vitality, looking for a Lutheran school that offered this vitality, dynamism, energy and dynamism, energy and excitement that you just specialty. He found one in Valparaiso, but also excitement that you just feel like feel like you want to be a part of it," he says. "In found some things he wasn't expecting. Valparaiso, we have all of that plus the small- "It wasn't easy coming here at first. It you want to be a part of it. In town values. You can't beat that combination." was a real culture shock," he explains. "I came Valparaiso, we have all of that Jorgensen points out that one of the key with the preconceived notion that small towns strategies of the VEDC is to develop pro- don't have anything to offer. Of course, I was plus the small-town values. You grams and incentives to encourage graduates absolutely wrong. I really enjoy the environ- can’t beat that combination.” to stay in the area. "A large number of gradu- ment here now. Big cities don't offer the ates already stay, especially in law and nurs- relaxed atmosphere, the low traffic, and the – Jim Jorgensen, Attorney ing,” he explains. "We are focusing on other feeling of a hometown. Valparaiso has it all." Hoeppner, Wagner & Evans areas now, like engineering. The more we can As Director of Research for TFT, Steingass line up job opportunities, the stronger and has the opportunity to work for an interna- She and her husband soon realized that it more vital our community becomes." tional company in an almost idyllic setting, was going to be very difficult for her to attend Of all the things that make a community virtually in the center of the world. Again, he law school and raise their two daughters in vibrant and exciting, nothing plays a more cites the proximity to Chicago as one of many the city, so the family moved to Valparaiso. important role than people. They bring diversi- tremendous assets. But it seems that the real Even though her husband still commutes to ty, perspectives, and talents that enhance the value of living here is the Midwest work ethic his law firm in Chicago every day, Ferraro quality of life for everyone; they contribute and value system. "I could lose my wallet in says they love Valparaiso. financially and of their time and talents; and the plant, and I would fully expect to have it "It has been fabulous living here, for sev- they make – and become – great friends to returned to me with all of the money and eral reasons," she explains. "First of all, we others here. Whether they are here because of credit cards inside," he says. "You're not going have a great educational system. Secondly, I've employment opportunities and/or simply to find that in very many places." met lots of people in the environmental field because they just love the atmosphere, they It was a passion for environmental law who need representation, and there just aren't contribute to what makes Valparaiso so unique. that brought Kim Ferraro and her husband that many professionals to provide it here.” Dennis to this community. In her own words, For this reason, she's going to start her own

www.valparaisochamber.org 11 All addresses are in the 46383 zip code and phone New Members numbers are 219 area code unless otherwise indicated. THE VALPO CHAMBER welcomes Board-approved new members who joined during June, July, and August 2007

Aberdeen Property Owners Barney & Pendleton Financial Craighead, Lange & Hough, P.C. HDW Commercial Interiors Association Group 123 E 8th St 7657 Harvest Drive, Ste 600 225 Aberdeen Dr, Ste D, 46385 61 Indiana Ave, Ste C Michigan City, 46360 Schererville, 46375 531-6339 464-4481 874-0210 864-4690 John R. Marshall Bill Pendleton Linda K. Hough Rita Bacevich Property Management & Financial Advisors Accountants/Tax Services Office Equipment & Furniture Maintenance Café Elite and Catering Edible Arrangements Health Concepts, LLC ABM Real Estate Services 231 W 7th St 501 Silhavy Rd 8085 Randolph, Ste 3 835 Lincolnway Michigan City, 46360 531-4300 Hobart, 46342 531-8999 873-1788 Ann Lichnerowicz (866) 966-8460 Bryan McFadden Mark Kolasa Gifts Mark Howard Real Estate – Commercial & Caterers Water System Services/Technologies Residential Restaurants FC Tucker Northwest Indiana Realtors, Inc. Indiana Wesleyan University Alram Home Security Consider It Done Errands & (Rosenblum) 8415 Georgia St PO Box 1714, 46384-1714 More, Inc. 2500 Calumet Ave, Ste D Merrillville, 46410 (888) 668-2129 856 West St, 46385 464-3800 769-5100 Marla Moore 405-2166 Valerie Rosenblum Joshua Black Security Products/Services Kriss Burbee Real Estate – Commercial & Schools/Education Errand Running Service Residential

12 Valpo Magazine Fall 2007 Valpopourri In Touch Pharmaceuticals Northwest Indiana Suzuki Target Optical 3000 Murvihill Rd Conservatory 2450 LaPorte Ave Did you know? 464-7055 505 Don Hovey Dr 531-6209 Rick Rondinelli 465-4040 Lisa Halstead Formerly Indiana Vocational Technical Drug Stores & Pharmacies Kassie Meeks Ophthalmologists/ College, Ivy Tech was established in Music Optometrists/Optical Products 1963 by the Indiana General Assembly Lakeshore Surgicare, LLC to provide technical and vocational 3111 Village Point Ribordy Liquors The Discovery Alliance education to Indiana residents. Chesterton, 46304 1454 W Hwy 30, 46385 56 S Washington St, Ste 302 983-1401 465-7507 477-5650 David R. Shebish Mark Ribordy Dr. Katheryne Pavey Medical Retail Stores Schools/Education Villas at Vale Park, Medical Connections State Farm Agency Field Office The Salvation Army an Epcon Community 831 E Lincolnway 3001 Leonard Dr #202 799 Capital Rd, 46385 2445 Allison Circle 850-1100 462-1965 762-9191 464-7387 Elizabeth Stanley David Everest Major Jon Welch Diane Zivich Communications Employment-Training Service Organizations Builders & Developers

Memorial Health System, Inc. Tamale Cabana U.S. Cellular WIMS Radio 100 Navarre Pl, Ste 1100 24 N Washington St 2307 LaPorte Ave, Ste 1 720 Franklin South Bend, 46601 531-1080 462-8980 Michigan City, 46360 (574) 647-3699 Bryan McFadden Melissa Sibo 879-9810 Theodore Foti Restaurants Cellular Phones Ric Federighi Hospitals Radio

www.connecttovalpo.com 13 Thursday, October 25 Porter County Expo Center Hours: 3:00 pm – 7:00 pm

Here are just a few of the exhibitors you can expect to see at the event...

William S. Gorski, Jr. Dr. Brenda Stenftenagel Website Design – “Call the A TEAM” Vice President Maintenance – Hosting Portage 809 Wabash Ave 1050 Broadway, Ste. 11 (219) 762-5506 502 Wall St, Suite 104B Chesterton Chesterton Valparaiso Hebron (800) 828-2253 (219) 926-4246 (219) 996-7506 (219) 548-1670 www.abledisposal.com www.berglundco.com www.bracesforallages.com catalyst-marketing.com

2664 Willowcreek Rd, Unit C Valparaiso Portage Ron Bush (219) 462-3080 (219) 617-2651 (219) 763-9898 Portage www.divresdev.com www.comfortkeepers.com (219) 764-2626

14 Discover solutions to your business needs, connect with potential customers and meet the people behind Porter County’s thriving business community face to face. Over 120 exhibitors will intro- duce their newest and greatest products and services. Chamber Network Night is the premier business to business networking event of the year dedicated to generating high-quality leads, learning from the brightest and networking with the best.

FREE ADMISSION | OPEN TO THE PUBLIC | MUST BE 21 TO ENTER THE EVENT

Campuses in Gary, 753 S. Washington St. Greg Farrall, Valparaiso Valparaiso, East Chicago Financial Advisor 410 E. Lincolnway and Michigan City. Valparaiso (219) 465-3133 (219) 926-1182 1-888-IVY-LINE (219) 680-7720 www.indianarebath.com nwi.ivytech.edu lakesidefinancialgroup.com

Optimizing Financial Success Ranch Living with lifestyle! 1150 Eastport Dr, Ste C1 On Vale Park Road between Valparaiso Silhavy & Calumet in Valparaiso (800) 652-3519 Beckie Guffin info@synergyhealthcare (219) 462-2771 (219) 464-7387 resources.com www.unitedol.com www.epconcommunities.com

Presented by the Porter County Chamber Coalition: Chesterton/Duneland, Hebron, Kouts, Portage and Valparaiso Chambers of Commerce

15 Marti Masterson, co-owner of will also be available. For more information call American Family (219) 465-5040. Insurance/M. Masterson ––––– Agency, Inc., has been recognized for customer satisfaction Owner Diane Haines of Valparaiso-based Au excellence under the J.D. Naturel Market, the largest full-service organic Power and Associates market in the area, is celebrating the market’s third Distinguished Insurance year in business. Located at 1708 Lincolnway, Au Agency Program.SM Masterson joins other Naturel has been meeting the growing demand for American Family agents who have demonstrated organic food and beauty products since September they provide an outstanding customer experience. 2004. For more information about organic prod- Masterson has been an agent for American ucts, products without pesticides, fertilizer, hor- Family since October, 1996. Her office is located mones, antibiotics or biotechnology, contact Au at 330 W. US Hwy 30, Suite B, in Valparaiso and Naturel Market at (219) 465-1984. can be reached at (219) 462-2166. ––––– ––––– Michael E. Schrage, President Aspen Studio, located at 760 W. Lincolnway, will and CEO of Centier Bank hold their Annual Christmas Portrait Event proudly announces that Kristen November 9-15 where an elegantly designed cus- Mallory has joined Centier tom set will be made by Cindy’s Flower Cottage. Bank as Vice President of Custom designed Christmas cards, gift certificates, Wealth Management. Mallory custom framing & matting, and stocking stuffers will oversee the management of

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3602 Enterprise Avenue • Valparaiso, IN 46383 219-462-6601 • [email protected]

16 Valpo Magazine Fall 2007 Visit www.connecttovalpo.com for a calendar of events and a list of fall recreation.

personal trust accounts for Centier clients in Local resident and co-CEO of The Growth high-return action coaching and working with Highland and Valparaiso and can be reached in Coach® of Valparaiso, leaders for improved productivity. Highland at (219) 922-2410 ext. 325, and in Curtiss Asbell, was recently ––––– Valparaiso at (219) 465-7477 ext. 2126. appointed to the Indiana Mallory joins Centier with 16 years of banking University Northwest Hilltop Community Health Center was experience with over 14 years experience in Alumni Association’s Board recently awarded a three-year $300,000/year personal trust and wealth management. A grad- of Directors. With his grant from the federal government to establish uate of the Kelly School of Business, Mallory recently acquired MBA, a federally qualified health center in Michigan serves on the Board of Directors for The Asbell will represent the City, Indiana. These funds are part of Caring Place and is a member of the Valparaiso School of Business. President Bush’s High Poverty Counties Rotary Club. Mallory resides in Valparaiso The IUN Alumni Association’s duties include Initiative to bring primary health care services with her husband, Darrell, and two children. implementation of ideas and activities that to those who need them most. The new ––––– encourage alumni to stay connected to the health center is expected to be operational in university. Asbell hopes to increase alumni early 2008 and will serve an estimated 6,000 Franchise owners Ann & Alan Lichnerowicz membership through a variety of innovative uninsured and underinsured patients by the are excited to announce the grand opening of and educational ventures. In addition to his end of its third year of operation. The center Edible Arrangements® in Valparaiso. Located role as Alumni Association Representative, as will provide primary medical, dental, and at 501 Silhavy Road, Edible Arrangements® co-CEO of The Growth Coach®, Asbell mental health services either on-site or specializes in creating delicious bouquets filled assists executives, managers and business own- through partnerships with existing health care with fresh, hand-sculpted fruit that artfully ers to realize the fullest potential of their providers serving LaPorte County. The grant resembles their floral counterparts. For more organization through motivation and account- was developed with the cooperation of St. information, visit www.ediblearrangements.com. ability. Asbell’s specialties include leading orga- Anthony Memorial Hospital and Health ––––– nizational change, creating strategic change, Partners. Hilltop Community Health Center continued on page 18 >>

www.connecttovalpo.com 17 << continued from page 17 is a not-for-profit Federally Qualified Health and eighties. Highlights included stops at the more information on Select Community, visit Center that provides medical, dental, and National WW II Memorial, Korean War www.selectcommunityfcu.org. mental health services to people of all ages Veterans Memorial, Arlington National ––––– regardless of a patient’s ability to pay. For Cemetery, and a visit to the White House. more information on Hilltop Community On Veterans Day, November 11, 2007, On September 30, United Health Center visit www.hilltopchc.org. PVRC will host a Tour of Duty celebration at Marketing Solutions for ––––– the Memorial Opera House from 3:00 p.m. Northwest Indiana to 4:30 p.m. The public is invited to share in (UMS) marked its second Rand McNally, America’s largest map compa- an afternoon of entertainment and the jour- anniversary serving the ny, placed The Inn at Aberdeen, Ltd. on the ney of a lifetime. For more information, con- Valparaiso area. Since its map – literally. The Valparaiso bed & break- tact Lisa Huber at [email protected] or first mailing in 2005, fast inn and conference center is highlighted (219) 465-1591. UMS has provided direct as a “Can’t Miss” stop in Rand McNally’s new ––––– mail advertising services Midwest Getaway Guide. Released in June, to over 100 Porter County businesses. The the guide blends travel information and rec- This October, Select Community Federal UMS envelope with the Big Blue Bow mails ommended stops with maps designed to help Credit Union, formerly known as McGill eight times a year to 50,000 homes in Porter vacationers find their way to the destinations Federal Credit Union is celebrating its 65th County. Beckie Guffin, business owner, credits featured in the guide. Anniversary. Seeking a financial alternative to a the success of her business to two things: tak- ––––– bank that would be governed by non-paid vol- ing advantage of the networking opportunities unteers not paid executives, McGill employees offered by the Valpo Chamber, and meeting This October, Pines Village Retirement created their own credit union in 1942. Today, the needs of local businesses in a developing Communities (PVRC) WWII and Korean Select Community, located at 302 Silhavy and growing marketplace. For more informa- veterans traveled to Washington D.C. to pay Road, has grown from serving a handful of tion on United Marking Solutions, contact tribute to their fallen comrades. This Tour of employees and now offers its financial services Beckie Guffin at (219) 462-2771. Duty was a once in a lifetime opportunity for and benefits to everyone in Porter County. For these veterans who are now in their seventies

18 Valpo Magazine Fall 2007 www.valparaisochamber.org 19 20 Valpo Magazine Fall 2007 Ask An EXPERT

How Can You Build a Better Service Culture?

s a customer, do you ever feel that information was online. In my mystery They must treat employees the way they you are required to jump through shopper role, I stated I was not comfortable want employees to treat customers. Atoo many hoops to make a pur- with computers, nor did I own one. The Define expectations: Service standards chase? Are you surprised by the amount of response? I received the roll of the eyes and need to be developed through a cross-func- information you must give someone, in a copy of a catalog dated 2005-2006! tional, multidisciplinary team. This method order to get a simple response? How many What are the system issues here? increases buy-in and accountability. The prompts through a telephone system does it Catalogs that have not been purged? A sys- standards must be measurable. take to get to a real person? tem that does not allow people who are Service training must be on-going: We all talk the talk….but do we walk computer illiterate to access information? Classroom training offers the most oppor- the walk? Organizations today design sys- Lazy or impatient staff members? Apathy? tunity for discussion, role plays and case tems that meet their needs, meet regulatory In many cases, employees work within the study, but your company will need to requirements, and work for their payment system they have been given. If they break determine the best delivery method. system. But guess what? It still might not the rules, they could get fired. If they don’t Encourage pre- and post-assessment to be working for the customer. satisfy the customer, they could get fired? assure knowledge transfer. I have had some exceptional opportu- Great choices, huh? Performance evaluations must measure nities mystery shopping for a variety of Selling a high quality product at a the performance vs. expectations: Through organizations. Staff members always believe competitive price no longer guarantees suc- the use of performance reviews, two oppor- that they are doing the best they can, and cess. It’s merely a ticket to enter the race. tunities exist. The first is to determine if the maybe they are. But sometimes, the systems System improvements and service improve- employee’s training was retained, and the sec- are broken. For example, when visiting an ments must go hand in hand. Consider the ond is to determine if the employee values office one day, I asked for a catalog and I following rules of thumb: service. Take this opportunity to evaluate the was told that the only way to access the Senior leadership must lead: Very sim- system, as well as the employee performance. ply, they must set the example. Staff must be recognized for outstanding service: Outstanding service deserves recognition. Many forms of recognition ABOUT THE WRITER: cost nothing. Think about the last time you told each of your employees about some- Desila Rosetti is the President of Organizational thing specific they do that you appreciate. Development Solutions, a business training and consulting There are also many outstanding exam- company in Northwest Indiana. She has over 20 years of ples of service I have experienced, but even executive management training and development experience those successful organizations always want specializing in the areas of management development, quali- to know what they could have done better. ty improvement, customer service strategies, strategic plan- Service improvement is not just about being ning and human resources. She is also a faculty member at nice – it takes a real transformation to make Calumet College of St. Joseph. For additional information it part of your business culture. visit her website at www.successwithods.com.

www.connecttovalpo.com 21 Chamber Focus: Photo by Aran Kessler Photo Imaging

by Cultivating Community Leaders Susan Antoszewski “You must be the change you wish to see in the world” – Ghandi Pictured above (left to right) are: Ethan Lowe, he Valpo Chamber Leadership Academy was interpersonal relationships, social influence process- Blachly, Tabor, Bozik & Hartman, LLC Testablished in 2006 in a collaborative effort by es, and the team dynamic. Jennifer Hohl, the Greater Valparaiso Chamber of Commerce “I feel fortunate to live in, and be a part of, a Horizon Bank staff, then Valpo Chamber Board Chair Todd community that has enough insight to plan for the Joe Garcia, Etzler of Burke, Costanza & Cuppy LLP, Division future,” says Jan Hannah, Porter-Starke Services Indiana Electronics & Communication Chair John Seibert, Opportunity Enterprises, and and 2007 Academy participant. “The only way to Susan Antoszewski, the Valpo Chamber’s Leadership Development and address the future is to have a vision. A vision that Valpo Chamber Community Engagement Committee. is planned and facilitated effectively.” Dorothy Warner, “In the Academy’s short history, it has already The Leadership Academy Program brings Hilltop Community Center become an example of the kind of quality, class, and together business and community leaders to create Janice Hannah, excellence common to Chamber programs,” says a network of speakers and mentors who participate Porter-Starke Services, Inc. 2007 Co-Chair Jon Schmaltz, Burke Costanza & in coaching sessions, small-group discussions, and JoElla DePra, Cuppy, LLP, “But it fills a need that no other pro- skill-building seminars with the program’s students. 1st Source Bank gram offers by ensuring the future success of the com- Admission to the program is for Valpo Chamber Anita Peters, munity and its institutions through great leadership.” members by nomination only, and participants Center of Workforce Innovations The Academy’s mission is to provide a growing must have the full support of their employers. Brenda Sheetz, leadership pool of willing and able leaders and volun- “Meeting current leaders has helped me compre- Porter County Community Foundation teers for current and future civic, charitable and gov- hend what could be expected by accepting certain Melissa Benefiel, ernmental organizations in Valparaiso. The Academy roles,” says 2007 participant JoElla DePra, 1st Porter County Aging & complements other leadership organizations with a Source Bank. Community Services focused training on the skills and knowledge neces- During the focused six sessions, August through Kelly Deal, sary to be an effective leader in the community; for November, participants are infused in the communi- Valparaiso Department of Parks ty, exploring the public/city government sector, pri- & Recreation example, expectations of board service, governance, understanding financial statements, fundraising, vate business sectors and non-profit organizations that Melissa Mundt, currently benefit from local leaders. Upon comple- Valparaiso University School of Law ethics, accountability, and time management. “Leadership Academy is an innovative way to pro- tion, students are expected to take the insights, skills, Robert Zavacky, Jr., 1st Source Insurance tect and sustain the life and character of our commu- and contacts gained in the Leadership Academy and apply them to community organizations. Nicholas Catsadimas, nity for many generations to come,” adds participant Ivy Tech Community College Kelly Deal, Valparaiso Department of Parks and Academy participant Dorothy Warner, Hilltop Community Health Center explains, “I think it’s Eric Evans, Recreation. “Valparaiso is a growing and changing Harris N.A. community. It is changing for the better, and that is great that the Chamber is holding this Leadership Academy. My friends who have lived here a long Jason Smith, causally related to strong, progressive leadership.” Hoeppner Wagner & Evans, LLP Leadership development focuses on the develop- time remark on the civic spirit of Valpo and I think Phillip Pluister, ment of leadership as a process. This includes the it helps to have a more structured way to learn Phillip A. Norman, PC continued on page 24 >>

22 Valpo Magazine Fall 2007 www.valparaisochamber.org 23 CHAMBER FOCUS Cultivating Community Leaders << cont. from page 22 VARICOSE VEIN TREATMENT about the opportunities available to says. “Therefore, I decided that I make Valpo an even better place to wanted to get involved with the live than it already is.” Valparaiso YMCA because it was However, the Academy is not my ‘home away from home’ when just about training. “What makes I first moved here in 1989.” the Academy unique is our focus Micka now serves the City of on engaging Valparaiso Board young profes- “I feel fortunate to live of Zoning sionals in leader- Appeals and ship and service in, and be a part of, a serves on com- in government community that has mittees for the and not-for- YMCA and profit organiza- enough insight to plan Valpo Chamber. tions. From day for the future,” The 2007 Your one, participants Leadership are encouraged – Jan Hannah, Porter-Starke Academy is spon- Quest to find their pas- Services and 2007 Academy sored by: 1st sion for service Source Bank; participant. and act on it,” Burke Costanza for explains Andrea & Cuppy LLP; Beautiful Proulx Buinicki, of Opportunity Compass Financial Advisors; Task Enterprises, who serves as the coor- Force Tips; and in-kind sponsor dinator for the 2007 Leadership United Way of Porter County. Legs Academy. “We’ve created a dynamic “It’s thrilling and a great honor curriculum that not only exposes for Burke Costanza & Cuppy to be participants to pressing community associated with such a quality pro- Ends Here issues, but also introduces class gram and such a promising class of members to key community lead- participants,” says Schmaltz. “Our ers. By the end of the six sessions, firm enjoys every opportunity to THE VASCULAR CENTER OF THE we expect participants to act on contribute to the community, and their passions in a way that matches the Leadership Academy partici- GREAT LAKES now offers EndoVenous their skills, interests, and abilities.” pants have shown that they share Laser Treatment (EVLT), the most The committee’s goals, according the same value.” advanced treatment available for to Buinicki, are to provide to com- “With one generation of volun- varicose veins. munity leadership by answering teer leaders preparing to hand over what opportunities for leadership are the reigns, it seems one of their last The many benefits of available; how to connect with the acts of wisdom is to train and To schedule an EVLT include: appropriate people to express inter- impart knowledge upon the next est in serving; and what is needed to generation of community leaders appointment, or • No surgery is required prepare for leadership roles. and volunteers,” remarks Deal. “I learn more about • Procedure performed Michael Micka, Harris N.A., am so glad that our community in the office participated in the inaugural leaders see the importance of con- EVLT, please call Academy class in 2006. He has tinuing this legacy of leadership. I • Usually takes less than since gone on to serve on the com- am so thankful that they have cho- 219-877-2225 or one hour mittee to help plan the 2007 sen to invest their time and energy • Leaves no scar Academy. “I went into this program into training those of us who will, 1-877-IND-VASC • Insurance and with the thought that this would be in turn continue to better the com- a really good opportunity for me to munity and eventually train the Medicare accepted expand my network of contacts and next generation of leaders after us.” increase my business,” explains “Valpo is vibrant,” adds Micka. “However, after listening to Buinicki, “due to the determina- The only Board Certified Vascular the representatives from the not-for- tion and vision of many experi- Surgeons in Northwest Indiana profit and governmental agencies, I enced and seasoned community saw the passion they had for their leaders. The playwright/author entities and that was contagious.” Henrik Ibsen wrote ‘A community Micka soon realized his percep- is like a ship; everyone ought to be tion had changed. “My thought prepared to take the helm.’ I’m process then changed from how very lucky to play a small role in well the Academy will help my preparing people to take the helm.” business to trying to find a way to give back to the community,” he

24 Digital Mammography at Saint Anthony Memorial

Caring for Women is a Way of Life for us. Saint Anthony Memorial is pleased to announce digital mammography services. The addition of the Selenia™ from Hologic® uses revolutionary direct capture technology, bringingthe latest advances in breast cancer detection to patients. Saint Anthony Memorial, committed to providing the women of our community the highest quality of care available. Please call 219-877-1980 to schedule an appointment. by Rex G. Richards

Rex G. Richards is the President of the Greater eadership is an essential quality of successful Harre, he gestured to the various physical changes Valparaiso Chamber of businesses and institutions. Recognizing the occurring as part of the strategic long-term plan for Commerce. He has served L importance of this attribute, the Valpo the University. Determination and excitement shown as a Chamber Chamber implemented the Valpo Chamber in his eyes as he discussed the importance of adher- CEO/President for 30 years, Leadership Academy in 2006 to promote and devel- ing to the vision and mission of the University and having led Chambers in op community volunteer leadership succession and how his decisions made now, will impact the campus Logansport, Michigan City, engagement. The Leadership Academy encourages ten to twenty years in the future. Each improvement and East Chicago, Ind.; individuals to hone their leadership skills and learn to the university grounds, whether to the curriculum Kansas City, Kan.; and most more about the community to ultimately accept or physical buildings, is intentionally linked to the recently Sarasota, Fla. He future roles of leadership therein. VU educational experience. Never taking ownership has successfully accom- To observe a leader in action and see the results of any campus accomplishments as his own, Harre plished increases in program of sound, enlightened direction – exemplified by referred to the mission of the University as it related activities, capital resources, individual actions over time – is a rare privilege. back to the students and their experience at VU. and membership in the Valparaiso has been extremely fortunate to have a Completing the campus tour, I was reminded of chambers he has served. In leader such as this in its midst for two decades. Dr. my daughter’s excitement the day she graduated addition to over 30 years of Alan Harre, president of Valparaiso University, from Valparaiso University. Her experience on cam- demonstrates true individual leadership. pus, pinnacled with her VU degree, gave her the crit- chamber experience, Leadership is often defined as the ability of an ical thinking skills necessary to lead her onto the Richards has played an individual to influence, motivate, and enable others next journey of her life. instrumental role in major to contribute toward the effectiveness and success of Harre’s attention to the University vision and economic development the organization of which they are members. While mission during his presidency has not only contin- projects and public policy remaining consistent in linking faith and learning as ued to build a world-renowned institution, but an initiatives. Richards also the core of VU’s educational philosophy, Harre not exceptional class of alumni. As demonstrated by my serves as President of the only seeks to maximize student intellectual develop- own daughter’s words, Dr. Harre’s focus on people, Valparaiso Economic ment, but also the community’s development at large. not property, has guided his tenure at VU. Development Corporation. While touring the growing campus with Dr.

26 Valpo Magazine Fall 2007