Please feel free to contact one of the following numbers Contact Information with any questions or problems: SoftBank Customer Support General Information（toll-free） From SoftBank handset 1 5 7

24-hour access with live customer support From landline 0800-919-0157 from 9:00 to 20:00 (Japan time) Troubleshooting（toll-free） From SoftBank handset 1 1 3 From landline 0800-919-0113 Universal Service System □ What is the Universal Service Fund? This system was established to finance essential nationwide public telecommunications services (landlines, public phones, emergency communications, etc.) by NTT East and NTT West, via pro rata telecom operator contributions to ensure a fair and stable service environment for all households. □ Universal Service Fee The Universal Service System launch, from January 2007, means all SoftBank Prepaid Service customers will be assessed and required to pay a fixed Universal Service Fee each time they recharge their phone.* * For more information, including the fee amount, please consult your local SoftBank Shop staff; call our Customer Support, or visit our website. □ Changes in the Universal Service Fee The fee borne by each telephone company for each telephone number (unit price for each telephone number) is reviewed and determined by the Telecommunications Carriers Association (Universal Service Fund administrator) and Prepaid Service Guide【English Version】 subject to revision every six months. For this reason, the telephone charge payable by respective customers based on such revision is subject to change. For details, please visit the website of the Telecommunications Carriers Association at (http://www.tca.or.jp/), or for SoftBank 3G Handset contact the voice recording / fax message service (03-3539-4830, available 24 hours a day).

■Unauthorized reproduction of this Guide (or any part thereof) is prohibited. ■ The information contained in this Guide was correct as of February 2014. Please be aware that Guide content may be changed without notice. March 2014 version Transmission Rates Index To Our Customers Usage Basic Fees Terms Thank you for using SoftBank 3G Prepaid Service. Please read this guide None 5 carefully for best results. Your Call Charges and SOFTBANK MOBILE Corp. Voice Calling* ￥8.58/6 seconds Usage Periods Flat Rate Domestic Calls * The rate is different for International Calls. For more details, Getting please see our website. Started 3G Services for Prepaid Subscribers 3G Postpaid Only Services3 9 Registration & Voice Calls Yahoo! Keitai ￥ Confirmation International Call Service S! Applications Messaging 286 Up to 30 Days* Messaging1 International SMS (Outgoing) *Unlimited Mail (Application Required) Data Communication2 (64K/UDI) International S! Mail How to Apply P12 Messaging Video Calls2 International Roaming * SoftBank Mobile does not support the transmission of SMS messages (outgoing) to Services subscribers of other operators, the transmission/reception of international S! Mail 4 11 Optional Services (outgoing / incoming), or the transmission of international SMS (outgoing). Sending & Receiving and Settings Video Calling* Data Communication* (64K/UDI) ￥ 1 Requires 3G Prepaid Messaging Service “Unlimited Mail” application. 15.24/6 seconds ￥ Other * Some handset models do not 15.24/6 seconds Use S! Mail and SMS for up to 30 days for ¥286; service automatically rolls-over for additional terms as * Some handset models do not support this service. Services account balance allows. support this service. 22 2 These services require compatible handsets. Making Full Use of 3 3G Postpaid Services are not available on prepaid handsets. To gain access to these services, please Our Convenient Services subscribe to SoftBank Mobile 3G Service. Toll-Free Numbers 4 SoftBank Mobile Optional Services include Voice Mail, Call Forwarding, Call Waiting, Multiparty Call and Service Telephone Number Call Baring. Recharge, Balance or Expiration Inquiry, etc. 1400 Please see the service area map on SoftBank Website (www.softbank.jp) to con rm service areas. Information (Note: Signal may be weak or non-existent in certain parts of the service areas.) Customer Support (General Information) 157 For more information regarding service details, see SoftBank Website (www.softbank.jp). Customer Support (Customer Assistance) 113 Malfunctions, Accidents, 25 Theft and Loss Police 110 Fire or Ambulance 119 Maritime Safety Agency 118 1 • All monetary amounts given are exclusive of consumption tax. 2 Please read these precautions thoroughly first. About SoftBank 3G Prepaid Service

■3G Prepaid Service ■Changing Your Handset ・Voice and Video Calls are available by purchasing and registering Prepaid Cards, etc. Apply for 3G Prepaid Messaging ・If  you are using 3G Prepaid Service, you can change your handset to a Smartphone Prepaid Service handset. “Unlimited Mail” for an additional fee (¥286 / up to 30 days) to use SMS and S! Mail. ・Changing your handset to Smartphone Prepaid Service requires confirmation of your prepaid card registration. ・International Call Service is available without application as account balance allows. International charges apply to all ・Handling  charges (¥2,000) are payable when changing handset. international calls. ・Handling  charges will be deducted from your account balance. Note: You can continue to use the same mobile phone number, e-mail address and balance that you used with 3G ■Usage Terms Prepaid Service. Regarding the usage period, this will be a period corresponding to the amount of usage period ・3G Prepaid Service basic term is 60 days. Within this period calls can be made as balance allows and received. Prepaid remaining at the time of switching to a new model plus the extra usage period granted on switching to a new model, handset number is valid for 360 days. Within this period, calls can be received regardless of account balance. up to a maximum of 360 days in total. You cannot continue to use Unlimited Mail. ■PIN Code ■Prepaid Agreement Termination ・PIN issued upon registration: Required for customizing handset mail address, setting spam filter, emergency ・If  you subscribe to SoftBank 3G Prepaid Service and then cancel your subscription (including MNP transfers) within a suspension of services, etc. If you forget PIN, it can only be sent by mail to the registered address. year of signing the agreement, you will incur a termination fee. ・Additional PIN: Already active in the handset, which is used to set up / cancel Dial Lock and other operations. The For customers who subscribed between April 4, 2012 and September 27, 2013, the termination fee is ¥9,500. default PIN is 9999. For customers who subscribed on or after September 28, 2013, the termination fee is ¥19,800. ・USIM PIN: Already active on the USIM Card. The default PIN is 9999. To avoid unauthorized use, we recommend you In the case of new SoftBank 3G Prepaid Service subscribers, an MNP transfer charge of ¥5,000 is payable if you reset PIN to another number. request an MNP transfer before the end of the second month after the month in which you signed the agreement; ■Call Charge Indicator after the expiry of this period, the MNP transfer charge is ¥2,000. ・If  you subscribed to 3G Prepaid Service and failed to register a Prepaid Card within 360 days of service application, ・ Call Charge Indicator is not available on prepaid handsets. your subscription will automatically be terminated. Please note that a contract cancellation fee will not be incurred in ・ You can check your charge/ balance by calling 1400 (toll-free). Please note that the amounts given are rounded down this case. to the nearest whole number. ・Any  of the following events may terminate Prepaid Service Agreement; return USIM Card to SoftBank Mobile upon ■Data Stored in Handset termination: ・It is the subscriber’s responsibility to back up data stored in handset. (1) Applying for SoftBank Prepaid Service Agreement termination. (2) Failing to register a Prepaid Card before phone number validity expires. ■Handset Phone Number (3) Failing to register a Prepaid Card within 360 days of service application. ・Handset phone number is on the USIM Card. This number cannot be changed. ■Changing to Postpaid Service ■Transfer/Takeover ・SoftBank  Prepaid Service (3G) subscribers cannot change their service from prepaid to postpaid while keeping the ・Obtain permission from SOFTBANK MOBILE Corp. before transferring or receiving a third party prepaid handset. same phone number. Approval may be granted at no charge. Upon approval, handset may be transferred between identified parties. ■ SOFTBANK MOBILE Corp. is not responsible for any damages that may arise from such an exchange. Warranty & Repairs ・For repairs, bring your handset to SoftBank Shop. ■Transferring to Other Carriers via MNP ・Handset warranty period is 12 months from time of purchase. ・Only  numbers currently in use can be transferred to other mobile phone carriers using MNP (Mobile Number ・Damaged  or malfunctioning handsets are eligible for repair. Personal identification (as presented at subscription) is Portability). required for use of a loaner handset during repair period. ・Data stored in handset will be deleted upon repair. ■New Contract Processing Fee ・A  new SoftBank Prepaid Service contract (¥3,000). ■Usage Restrictions ・After  registration is completed, the handling charge (and the tax payable on it) will be deducted from your account ・You may be required to present further proof of identification upon request. Failure to do so, or discovery of false balance. information may void warranty. ・After  you have registered your Prepaid Card, the new contract processing fee will be deducted from your account ・SoftBank may restrict use of 3G Services of handsets acquired through improper means such as theft, fraud, or means balance. that violate laws (Act for the Prevention of Illegal Mobile Phone Use, document forgery, etc.) or handsets thought to ・Please  note that, in the case of contracts that do not involve the purchasing of a mobile phone handset (i.e. contracts be at such risk. Should applicant receive a handset from a third party, 3G Services usage restrictions may apply if the for the purchase of a USIM card), the new contract processing fee is payable at a SoftBank Shop. previous owner was subject to provisions described above. Convenience Store Purchased Prepaid Handsets ・ For procedures regarding your service contract, please contact your nearby SoftBank shop. 3 4 • All monetary amounts given are exclusive of consumption tax. Usage Terms 6 days 5,000 ￥ 3,000 or P2 P9 P10 P15 ￥ Prepaid Cards Prepaid 360 Phone Number Validity Phone Number is valid for 360 days Number is valid expiration date after account Phone number remains valid and calls can be received only. calls can be received remains valid and Phone number Only toll-free outgoing calls can be made while the phone number remains valid. calls can be made while the phone number remains outgoing Only toll-free Toll-Free Numbers Toll-Free To register a Prepaid Card a Prepaid register To SMS To confirm current balance and expiration dates balance and expiration confirm current To ・ ・ ・ ・ ・ Number expiry is 360 days from account expiration date. account Number expiry is 360 days from automatically within the period of phone number validity Card a new Prepaid to register Failure Consumption tax is not payable on the purchase of Prepaid Cards.Consumption tax is payable on usage charges. tax is payable Cards.Consumption of Prepaid Consumption tax is not payable on the purchase  Number remains active for 360 days after account expiration. active for 360 days after account Number remains to keep the number. expiry before Card Register a Prepaid terminates user registration, invalidating the phone number. terminates user registration, * When Phone Number Expires, Service Contract Is Terminated Service Contract Expires, When Phone Number ・ ・ ・ ・ P2) → 5,000 ￥ days 3,000 or ￥ Prepaid Cards Prepaid 60 P2) + consumption tax], only toll-free calls ( P2) + consumption tax], only toll-free → Account Validity Account Account is active for 60 days Account is registration Card after Prepaid can be made from a valid account. can be made from No outgoing calls (except toll-free calls) can be made if the account has expired. calls) can be made if the account has No outgoing calls (except toll-free Call fee ( If balance is under [Voice out during a call, call disconnects 30 seconds after warning tone. If balance zeros Messaging Service. Account expiry automatically terminates 3G Prepaid ・ ・ ・ ・ Account term varies with number of Prepaid Cards registered. Cards number of Prepaid Account term varies with registration. Card after user or Prepaid Usage period starts the day 360 days. to extend usage period to up to Cards Register multiple Prepaid Even if balance is zero when a new card is registered, expiry is extended. is registered, when a new card Even if balance is zero Calls can be made and received. Registering new prepaid cards will extend account expiry. new prepaid cards will and received. Registering Calls can be made Usage Terms Usage Zero Balance Does Not Affect Account Expiry Account Expiry Does Not Affect Balance Zero Date Expiration Before Account & Phone Number Validity Number & Phone Account ・ ・ ・ ・ 5 Usage Terms 8 60,000. ¥

days 130 (10 + 60 + 60) Balance ¥7,000* 60 * Universal Service Fee is not included. (¥1,000 + ¥3,000 + ¥3,000) Extended to

Register Two

50 ¥3,000 Cards * The maximum registered balance, however, is balance, however, registered * The maximum days 3,000 cards ￥ 60 erm Each card adds 60 days Each card 360 days extend expiry up to a maximum to cards Register multiple over to new card Balance rolls ・ ・ ・ Account T Account Balance ¥3,000* Account Expiry in 10 Days Account Balance ¥1,000 ・ ・

0 Next Day Account Expiry Balance Rollover Within the account term or phone number term, registering new cards extend account expiry, expiry, extend account Within new cards number term, registering the account term or phone of account balance. regardless

Date of Purchase & Registration The balance is given exclusive of consumption tax. Consumption tax is not payable on the purchase of Prepaid Cards. Consumption tax is payable on usage charges. Cards. of Prepaid on the purchase Consumption tax is not payable • Extend Account Expiry by Registering New Prepaid Cards Cards Prepaid New by Registering Expiry Account Extend Date Expiration Before two additional Example: Registering

Automatically Terminated P2 days 360 Balance Expired Toll-Free Numbers Only ● Toll-Free About toll-free calls About toll-free

● Receive SMS No Balance Requirement * Phone Number Validity Phone Number Expired Balance P13–14 P2 No Balance Toll-Free Numbers Only ● Toll-Free About toll-free calls About toll-free

days * P2) + consumption tax P2) + consumption tax Receive Incoming Calls → → 60 Account Validity Receive voice calls for free as long as phone number remains valid. Receive voice calls for free as Balance Over the amount of Unlimited Balance Over the amount of Balance Under the amount of Unlimited Mail Service fee ( Mail Service fee ( Mail, S! Mail and SMS services Registered Balance Next Day Not possible to make an application for “Unlimited Mail Service” Possible to make an application for “Unlimited Mail Service” Possible to make an application for “Unlimited ● Receive SMS Apply to use 3G Prepaid Messaging Service Unlimited ● Apply to use 3G Prepaid Messaging ● Receive SMS without application Any Valid Numbers ● Any Valid Card / Calls Calls User Registration Required Incoming Outgoing Usage Terms Usage Messaging Purchase Prepaid Purchase Handset Package & Prepaid Card(s) & Prepaid Application Example: Registering a Prepaid Card for the first time for the first Card a Prepaid Registering Example: Unlimited Mail will be automatically terminated when the usage period expires. Unlimited Mail will be automatically terminated when the usage period 7 Using Automated Guidance / Registration & Confirmation Registration & Confirmation

Purchasing a Prepaid Card Press 1400 to register new Prepaid Card, confirm account balance/validity period, etc. ¥3,000 and ¥5,000 cards available at SoftBank Shops, convenience stores (with some exception), and via SoftBank Website (www.softbank.jp), etc. Consumption tax is not payable on the 1400＋ (start) purchase of Prepaid Cards. Consumption tax is payable on usage charges. Prepaid Cards (front) 1 Confirming Balance/ 4 Messaging Service Application /

・You must register the entire amount of Getting Started Expiration Date Unlimited Mail Settings the card. (You cannot split up the amount.) P9 P12 ・Prepaid Cards cannot be cashed in, used to 2 Prepaid Card Registration 9 End pay other telephone charges, or re-issued. P10 * Card design is subject to change without prior notice.

3 Change Guidance Language (English ⇔ Japanese) Registering a Prepaid Card ・Register Prepaid Cards before they expire. ・To correct misentries, press and enter Confirming Balance /Expiration Date 1 Press 1 4 0 0 ＋ (toll-free) correct number. Scratch for Card Number 1 Press 1400＋ (toll-free) Avoid applying excessive force. Doing so may make the card number 2 Press 2 unreadable. 2 Press 1 Automated voice announces current account usage period, phone number usage period, and remaining Prepaid Card balance. 3 Enter Prepaid Card Number ＋ # Expiration Date 3 Press 9 to end the call 4 Confirm Prepaid Card Number Account Balance / Expiration Notification ・If the number is correct, press # . If incorrect, press 0 and enter number. 1. Seven Days Before Account Expiry ・Voice prompt announces card number, balance and phone number expiry. Account Expiry Notification Message Sent via Text Message. 2. Upon Activation and Seven Days Before Number Expiry 5 Press 9 to complete (Finish) Phone Number Expiry Notification Sent via Text Message. How to Register Your Prepaid Card 3. If Balance Falls Below ￥500 or ￥300, You can use either of the following two methods to register your Prepaid Card. Balance Notification Sent via Text Message. (Recharge is handled in the same way when you want to continue using the same Prepaid Card, etc.) ・Inquiries regarding call charge details not accepted; detailed statements of call charges not available. 1 Prepaid Card 2 Credit Card You can check your charge / balance by calling 1400 (toll-free). Please note that the amounts given Purchase and register Prepaid Cards. Use credit card to recharge account online. are rounded down to the nearest whole number. 9 ・The balance is given exclusive of consumption tax. • For more information visit SoftBank Website (www.softbank.jp). 10 Messaging Services 12 Service Inquiry

3 Service Inquiry Press Check your Unlimited Mail Check your Unlimited Mail status. P2) + consumption tax is withdrawn P2) + consumption → to cancel and Mail Service (toll-free) 0 2 # Cancellation return to Main Menu. Press Press ・ ＋ Press Cancellation completed Cancellation Press 0 0 4 for E-mail Service Settings 1 4 to cancel and Mail Service 0 Application Press Press 1 # P2) + consumption tax for application. P2) + consumption → return to Main Menu. ( from applicant’s account. from applicant’s Press Press Requires a larger account balance than the amount of Unlimited Mail Service fee Mail Service of Unlimited than the amount balance a larger account Requires fee ( Unlimited Mail Service After application, required for cancellation. renews; procedures automatically Term Unlimited Mail The balance is given exclusive of consumption tax. exclusive of consumption The balance is given 3 1 2 ・ • ・ ・ ・ Messaging Service Application Service Messaging Press Application completed Application Press Unlimited Mail Application and Cancellation Application Mail Unlimited / Inquiry Service P15-16 P19-21 P12 P23-24 P15 P13-14 (General Information) at 157 (toll-free). (General Information) at 157 (toll-free). For more information on other compatible handsets, dial SoftBank Customer Support For more X01HT, X01T and X01NK are SMS compatible with Unlimited Mail Service. X01T and X01NK are X01HT, ・ ・ on SoftBank handsets. SoftBank handsets, non-SoftBank handsets, PCs and other devices. SoftBank handsets, non-SoftBank Exchange short text messages with SoftBank (including iPhone) and Disney Mobile with SoftBank (including iPhone) and Disney Mobile Exchange short text messages E-mail addresses can be changed. Exchange long text messages; attach photos and videos. text messages; attach photos Exchange long on exchange text messages with iPhone, Disney Mobile Enter e-mail addresses to Application / Termination / Service Inquiry Account term scribers of other operators, the transmissionscribers of other operators, the / S! Mail reception of international (outgoing / (outgoing). incoming), or the transmission of international SMS PC mail service is not available. Report Spam from SoftBank Handsets Report Spam from SoftBank Handsets SoftBank Mobile strives to eliminate spam. SMS S! Mail Application required for “Unlimited Mail” for “Unlimited Mail” required Application ・・・・・・•transmission of SMS messages (outgoing) to sub- Mobile does not support the Softbank • 3G Prepaid Messaging Service “Unlimited Mail” “Unlimited Service Messaging Prepaid 3G Enjoy unlimited messaging for up to 30 days 30 days for up to messaging unlimited Enjoy charges about worrying without 11 Unlimited Mail Term

User /Card Day After Balance Registration Registration Expired

Purchase Prepaid Account Term Phone Number Usage Period Package and Prepaid Card(s) 60 days 360 days

SMS Receiving Only Automatically Terminated Term Automatically Extended Up To 30 days While phone number remains valid, Same-Day Initial Unlimited Mail Term

30 days received messages are saved in Server Messaging Services Application SMS Receiving Only Mailbox. Upon account reactivation and Unlimited Mail reapplication, Zero Balance or Cancellation Terminates Account saved messages are delivered.

・ Requires a larger account balance than the amount of Unlimited Mail Service fee (→P2) Service Automatically Rolls Over 25 days + consumption tax for application. Delayed Initial Unlimited Mail Term ・ Application 30 days After application, Unlimited Mail Service fee (Five days) SMS Receiving Only (→P2) + consumption tax is withdrawn from applicant’s account. Zero Balance or Cancellation Terminates Account ・ Unlimited Mail Term automatically renews; procedures required for cancellation. ・ Account Termination ends Unlimited Mail Service. Delayed 10 days Application Before (50 days) Expiration

Even if you purchase a new one, Card Usage Period expires on day 421. Regardless of remaining balance, both phone number and Unlimited Mail Service are cancelled automatically after 420 days of Prepaid Card registration. For continuous use, you must register a new Prepaid Card. P10

13 14 Messaging Services 16 Messages resent until delivery Quiz setting, Automatic Cancellation setting, Quiz setting, Automatic Cancellation Return Mail Request setting, Transfer NG Return Transfer Mail Request setting, Transmission- setting, Delete NG setting, and by Completed Cancel setting (supported manual certain handsets only) require message. the entire to read reception

* * Reception settings vary between handset models. * Reception settings Retry Function Manual Confirmation 61 Bytes or more 41 Bytes or more 151 Bytes or more specified addressee One or more Attached On Incoming Settings Messages for which only reception notice appears on handset. Messages for which only reception ・ f/out-of-range... Get important text messages! text Get important e-mail address Sender’s Subject heading E-mail text (TO and CC) Addressee File attachment Action setting* Messages sent to handset while of Reception method after the delivery processing is completed: Operation procedures for newly arrived e-mail reception or Reception method after the delivery processing is completed: Operation e-mail stored in Server Mailbox. Undeliverable messages will be deleted after a specified length of time. Receiving ○ Automatic Reception are delivered. and attachments Complete messages Manual Reception manually. message/attachments is delivered; retrieve complete Mail Notice any of the following: is required if the e-mail contains Manual reception Manually confirm newly arrived e-mail. Manually confirm newly * Delivery Report (SMS) when sending messages to Request Delivery Report to confirm message delivery on SoftBank handsets. SoftBank (including iPhone) and Disney Mobile Send S! Mail/SMS Phone Number × × ○ ○ Send S! Mail Mail Address ○ ○ ○ ○ Recipient Type PC/Other Device Other Carrier’s Handset Other Carrier’s sent one at a time. Enter multiple addressees simultaneously on some models; if multiple recipients are entered, SMS messages are SMS messages are entered, are on some models; if multiple recipients simultaneously Enter multiple addressees Unlimited Mail Service Application Required for Required Service Application Mail Unlimited Messaging 3G Prepaid ・ SoftBank Handset (including iPhone) Disney Mobile on SoftBank Handset The recipient's phone number must be a SoftBank handset number. * The recipient's or SoftBank (including iPhone) / Disney Mobile on SoftBank Use e-mail address or SoftBank (including iPhone) and message size. handset number* according to recipient Receiving SMS incurs no charges. Receiving SMS incurs no for more enjoyable messaging. Exchange Pictographs* new Pictographs; Pictographs may not appear correctly. * Some models may not support phone number from subscribers of operators other can receive mail via your You cannot send them mail via their phone numbers. than SoftBank Mobile but * Up to 160 single-byte alphanumerics. Mobile on with SoftBank (including iPhone) and Disney Exchange text messages phone numbers. SoftBank handsets using Max. 140 Bytes (up to 70 double-byte characters) can be sent / received. double-byte characters) can be sent / received. Max. 140 Bytes (up to 70 (Media files cannot be attached.) nge messages with SoftBank (including iPhone) and with SoftBank (including to exchange messages Use phone numbers on SoftBank handsets. Disney Mobile handsets (including with SoftBank to exchange messages Use e-mail addresses etc. handsets, PCs, iPhone), non-SoftBank Messaging Service (S! Mail [MMS] and SMS) and [MMS] Mail (S! Service Messaging Sending ○ ○ ○ ○ ○ What you can do with SMS What you ○ S! Mail Features & Benefits S! Mail Features ○ ○ 15 Messaging Services 18 Select Spam blocking measures key to access Customize Mail Settings On handset, press → (mail related settings) (mail related Prepaid Service Prepaid Top Menu for Top 以下の 、 以下の 、 各種変更手続き サービスのみご利用頂け ます。 ソフトバンクプリペイ ドサービスでは Prepaid Service Top Menu cannot be accessed on some handset models. Menu cannot be accessed on some Service Top Prepaid In this case, set up Spam Blocking via PC. 各種変更手続き イをご利用頂けません。 サービスでは、Y!ケータ ソフトバンクプリペイド ・ 設定） サービスのみご利用頂け ます。 ソフトバンクプリペイ オジルー設定メル各種・オリジナルメール設 定（メール ・ユーザID通知設定 ドサービスでは From SoftBank Handsets From イをご利用頂けません。 サービスでは、Y!ケータ ソフトバンクプリペイド 設定） ・ユーザID通知設定 オジルー設定メル各種・オリジナルメール設 定（メール In addition to being a nuisance, unsolicited spam from dating sites, etc. etc. sites, dating from spam unsolicited nuisance, a being to addition In Please use the in crime, including fraud. a risk of involvement may pose text mes- Mobile to block malicious by SoftBank provided security solutions may access such sites. sages that For more details, please refer to the details, please refer For more SoftBank Mobile Homepage (www.softbank.jp/mobile/support/antispam/). Use SoftBank Mobile Anti-Spam Measures Anti-Spam Mobile SoftBank Use Dealing with Spam Mail Mail Spam Spam with with Dealing Dealing P23–24 Incoming messages saved in Incoming messages Server Mailbox. Menu Press key to access Top and change address. change mail address Alternatively, via SoftBank Website: → My SoftBank) (www.softbank.jp If this range is exceeded,... If this range is Confirm remaining Server Mailbox capacity. Confirm remaining Retrieve All / Delete All Retrieve All / Delete Mail messages. Retrieve or delete all Server Capacity Check When you set these, When you set How to Use Server Mailbox Subsequent messages are rejected, and error messages are returned to senders. messages are and error rejected, Subsequent messages are so that the size can be 1 MB and under. Attachment files will be deleted (*1) will be deleted once a day. has expired E-mail for which the storage period order. older e-mail will be deleted in chronological (Even if it is within the above-stated period), will be messages temporarily exceeds 120, subsequent messages number of stored the Also, if will be sent back to senders. messages and error rejected, xyz @softbank.ne.jp 〜 (*2) 100 30 days messages Messages are saved under the following conditions: saved under the Messages are Up to 3 MB Up to 1 MB Storage range limit “Attachment file deleted” is shown in the body text of the message. Since the size of e-mail changes in the body text of the message. Since the size of e-mail “Attachment file deleted” is shown capacity approaches notice as the the body text of the mail reception Attention message is inserted into when it is encoded, the capacity per message is about 750 KB after decoding. when it is encoded, the capacity the limit. period Storage Storage ） ） Storable Capacity Incoming messages are saved up to 30 days. saved up to are messages Incoming Customize Mail Address Change random alphanumerics before @. Example: abc123 Manual Retrieval On Manual Retrieval Handset Power Off Handset Power Out-Of-Range message size *1 *2 S! Mail / SMS / Mail S! Retrieve a list of Server Mail messages. Retrieve or delete all Mail List messages. Retrieve Mail List Retrieving / Deleting Server Mailbox Messages Mailbox Server Deleting / Retrieving ○ ・ ・ ・ （ （ 17 Messaging Services 20 , 1 070 Comma ×× Received date 0 2 s phone number and and number phone s 1234, ×××× Via phone number (not your phone number) Spam sender’s phone number Spam sender’s Input spam sender’ spam Input using (,) commas by divided date received of beginning the at characters alphanumeric the e-mail message. [Example] Report spam e-mail received July 1, 20XX [Example] Report spam e-mail received 080

！ X . 1 て . X w o 見 0 w 2 N て , ス w 4 見 X / / 3 セ イ : X 2 p ク タ 1 X t 作成 X ア ッ t X ジ X h 女 ゼ X : X [email protected] ー L 男 X

, R X 1 セ X ト 0 [email protected] or 0 U イ X ッ 8 7

X 0 サ 0 メ Sample image Understand that SoftBank Mobile does not accept information regarding inadvertent does not accept information regarding inadvertent Understand that SoftBank Mobile libel or slander others. messages or messages which and may be disclosed to Ministry of Internal Affairs Information forwarded by customers and other relevant institu- and Industry, Trade Communications, Ministry of Economy, by laws and regulations. tions, since SoftBank is committed to taking measures supported that include other mobile SoftBank may also share such information with third parties purpose of creating effective and PHS carriers and URL filtering service providers for the such information to be disclosed anti-spam countermeasures. Customers who do not wish are asked to refrain from forwarding spam reports. provided by customers, If SoftBank confirms that mail was spam based on information of the contractor who sent the SoftBank will take measures to suspend or cancel the contract mail via SoftBank handset. Via e-mail address ・ ・ ・ Spam Reporting Spam Reporting Center Simply forward spam spam forward Simply Reporting Spam to mail Center. How to forward spam mail How to forward If you receive spam spam receive If you Please forward received spam mail to the address shown below. shown the address spam mail to received forward Please for Children Recommended Reject messages with specific URL links Standard messages from cellphone or PHS Accept messages from Do not set Do not set Do not set Cellphone/PHS Reject Spoofed Messages Receive (Default Setting: Receive) (Default Setting: (Default Setting: Receive) (Default Setting: (Default Setting: Standard) (Default Setting: Do Not Receive...) Setting: Do Not (Default Blocking Do not set Recommended Accept/Reject Spam Mail Filter [E-mail from phone [E-mail from numbers] List of accepted addresses and rejected [E-mail] List of accepted addresses [E-mail] List of addresses rejected [E-mail] Accepted only or PHS cellphone from Reject Spoofing Mail Reject Spam Mail Filter Blocking Functions Refuse Mail with URL Links Refuse Mail Reject Spoofing E-mail Reject Accept / Refuse Mail with Specific URL Links Dealing with Spam Mail Spam with Dealing For more details, please refer to the details, please refer For more ). SoftBank Mobile Homepage (www.softbank.jp/mobile/support/antispam/ This filter automatically blocks messages identified as spam by database analysis. It is is It analysis. database by spam as identified messages blocks automatically filter This to link that mail spam and mail unsolicited e-mail, spoof blocking at effective highly malicious websites. Set handset to accept or reject e-mail from specified addresses or domains. You can use or domains. You specified addresses from e-mail reject Set handset to accept or only from Accept e-mail list, list, Refuse e-mail Accept features: the following all of any or phones. fixed-line from mail handset or PHS, Accept/refuse Spam often contains links to dating or adult sites. To reject all mail containing URLs, all mail containing reject sites. To links to dating or adult Spam often contains in the “List of addresses desired register addresses, desired URLs from except mail with activate the blocking function. and accepted addresses” Blocks messages sent from a PC that use fake handset (sometimes your own) mail addresses. your handset (sometimes PC that use fake a from messages sent Blocks 19 Messaging Services Other Services 22

Dial ＋ 20 Establish Internet Connection for PC Data Communication Rate: ¥15.24 / 6 Seconds Area Code* Area

＋ 44 Country Code ＋ Telephone Number (example) Telephone 1 2 34XXXX USB Cable (sold separately) + Country Code + Area Code + Telephone Number + Area Code + Telephone + Country Code 010 ＋ Press 010 International Call Service requires a sufficient account balance. a sufficient International Call Service requires a SoftBank handset. International from about Call Service, dial 157 (toll-free) For more Also, InternationalJapan. use their handset outside subscribers cannot Service Prepaid subscribers. Service not available for Prepaid S! Mail and International SMS sending are Website for a list of compatible models. Website Some handset models may not be compatible with this service. Please see the SoftBank Some handset models may not be compatible with this ・ ・ ・ ・ Example: Calling the U.K. Example: Calling code, and telephone number of the person you are calling, and then press Dial key. Dial then press calling, and are number of the person you code, and telephone Omit first 0 in area code, except when calling landlines in Italy. code, except when Omit first 0 in area After entering SoftBank International Telephone Access Number 010, enter country code, area enter country code, area Access Number 010, SoftBank InternationalAfter entering Telephone * International charges apply. * Connect handset to a PC via USB cable to use it as a modem. Connect handset to a PC ・ Handset All monetary amounts given are exclusive of consumption tax. All monetary amounts given are SoftBank International Calls (from Japan) International(from Calls Data Communications (64K/UDI) Data Communications Press Use International without Application Service* Call ・ Access Internet Service (*7300) using Data Communications (64K/UDI) was terminated on Access Internet Service (*7300) using Data Communications enable Internet access on a PC, please make a contract with an ISP. December 20th, 2012. To • Your S! Mail Mail S! ➝ Your Your SMS service SMS service Your

sites that offer “free gifts” or “free down- “free or gifts” “free offer that sites loads.” spam mail. Internet. on the on message boards Avoid registering to receive receive to registering Avoid e-mail! is regis- Once your e-mail address e-mail sender list, your in an tered shared be may address e-mail Please businesses. malicious with take the following precautions. Do not reveal your address or phone number your address Do not reveal • • Do not register with or apply to suspicious • Do not reply to spam mail or access URLs in • ●

long 〕 softbank.ne.jp 〔MMS SMS letters, numbers and symbols! Create a long e-mail address with S! Mail Lengthen your e-mail address! Lengthen your e-mail e-mail addressis aneffective deterrent. dom letters and numbers. Since Since numbers. letters and dom Spam mail is created by combining ran- numbers and symbols receive relatively your lengthening e-mail, spam less e-mail addressesletters, e-mail that include ○×○×@ ● Effectively prevent spam mail prevent Effectively Please note that messages sent but not received may count in some cases. sent but not received Please note that messages Dealing with Spam Mail Spam with Dealing If you send messages to over 200 addresses in one day ➝ addresses messages to over 200 If you send for 24 hours. is suspended • Message Sending Limits Sending Message If you send messages to over 500 addresses in one day one in addresses 500 over to messages send you If To curtail spam, SoftBank Mobile suspends accounts from which a large large a which from accounts suspends Mobile SoftBank spam, curtail To period. sent in a short messages are number of service is suspended for 24 hours. service is suspended for 21 Other Services 24

る す ) 通知設定 通知 ID ： 通知の設定変更が 通知とは？ English ( ID ID ユーザ の設定 通知しない 可能です。 ユーザ （必ずお読みください） ユーザ 現在 User ID Notification 以下の 以下の 、 、 各種変更手続き サービスのみご利用頂け ます。 ソフトバンクプリペイ 各種変更手続き ドサービスでは サービスのみご利用頂け ます。 ソフトバンクプリペイ ドサービスでは Yahoo! Keitai for SoftBank 3G handset is not accessible. Keitai for SoftBank 3G handset Yahoo! イをご利用頂けません。 サービスでは、Y!ケータ ソフトバンクプリペイド 設定） On 3G Prepaid handset, press handset, press On 3G Prepaid key* Menu appears Top Service SoftBank Prepaid *  オジルー設定メル各種・オリジナルメール設 定（メール ・ユーザID通知設定 イをご利用頂けません。 サービスでは、Y!ケータ ソフトバンクプリペイド 設定） オジルー設定メル各種・オリジナルメール設 定（メール ・ユーザID通知設定 Prepaid Service page can only be accessed via compatible 3G Prepaid handsets. only be accessed via compatible 3G Prepaid Service page can Prepaid ・ Menu Navigation Menu P19 My SoftBank → Messaging Settings Messaging User ID Notification Spam Blocking Measures Set content to appear in From field of outgoing messages in From Set content to appear messages Set to save or delete multiple recipient handset suit to format file and quality size, image attached Convert Change alphanumerics before @ in mail address. before Change alphanumerics settings via SoftBank Website change Alternatively, (www.softbank.jp) specifications automatically Confirming Handset Mail Addresses & Settings Confirming Handset Mail Automatically show / to customize mail address. hide User ID. ID required Confirm settings: E-mail related settings / Setting regarding spam e-mails via text message. Confirm handset mail address Subscribe to Unlimited Mail to access 3G Prepaid Mobile site. 3G Prepaid Mail to access to Unlimited Subscribe Server Mailbox Storage Settings Sender Name Automatic Image Conversion Customize Mail Address Customize Mail Various Mail Settings Mail Various

Various settings for blocking spam can be made. Various ・ ・ ・ ・ 23 Information 26 Charger (at actual cost) Free of Charge Paid Repair Service Purchase A New AC Replacement Purchase Only As Phone Book entries may be accidentally deleted by repair, always save them in another place As Phone Book entries may be accidentally deleted by repair, entries. by lost Phone Book for losses or damages incurred SoftBank is not responsible beforehand. of damage. may not be possible due to the degree In some cases, repair Repairs may take time to complete, depending upon damage typeRepairs may take time to complete, depending upon damage / extent. or dropped if investigation shows that handset has been Even if handset is under warranty, charges may be bornemishandled, repair by the customer. exclusive of consumption tax. All monetary amounts given are Failure to produce proof of warranty may void warranty coverage. of warranty may proof to produce Failure ・ ・ Handset and USIM Card Handset and Accessory Malfunctioning Card* Warranty * ・ ・ ・ Go to your nearest SoftBank Shop SoftBank your nearest Go to these items: Please bring Charges (variable) ・ ・ ・ resulting from product itself (product failure) resulting from product itself For mishandled product malfunction (accident) For mishandled product malfunction For failure during warranty period For failure during warranty mishandlingFor failure not caused by product / expiry For failure after warranty (accident) For mishandled product malfunction Staff may be able to make minor repairs. Staff ¥1,000. Purchase directly at shop for be replaced at the shop. Some model antenna cannot ● ● 2. Antenna ・ ・ ・ ・ Accessory Malfunctions Malfunctions Accessory ● ・ ・ ・ ・ 3. Other Accessory 1.Charger AC (at actual cost) Free Repair Service Fee-based Repair Service * Handset and USIM Card Handset and Card Warranty Note: Even if handset is under warranty, warranty may not apply if you have no proof of warranty. of warranty. no proof warranty may not apply if you have warranty, Note: Even if handset is under confirm purchase date and dealer name. Keep Warranty Card in a secure place. Card in dealer name. Keep Warranty confirm purchase date and Authorized dealers issue Warranty Card at purchase. Review warranty terms and Card at purchase. Review warranty Authorized dealers issue Warranty *  Charges Please bring these items: Please bring Go to your nearest SoftBank Shop SoftBank your nearest Go to ・ ・ *  Staff will determine whether or not handset is malfunctioning. determine whether will Staff For failure after warranty expiry For mishandled product malfunction (accident) For failure during warranty period For failure during warranty product mishandlingFor failure not caused by / (product failure) resulting from product itself Troubleshooting & Reporting Theft Reporting & Troubleshooting / Loss ・ ・ ・ ・ ● ● Handset Malfunctions Handset ● 25 Information 28 Universal Subscriber Subscriber Universal

Note: USIM Cards cannot be used for Disney Mobile on SoftBank handsets, iPhone, other SoftBank smartphones, etc. If you possess multiple SoftBank handsets… can switch You handsets simply by inserting the USIM Card. 24-hour access with live customer support from 9:00 to 20:00 (Japan time) 9:00 to 20:00 (Japan support from 24-hour access with live customer Setting the PIN code of the prepaid USIM Card is recommended if you wish to avoid is recommended USIM Card prepaid Setting the PIN code of the about how to set the PIN information parties (For more unauthorized use by third handset's operation manual). to each code, refer The USIM Card has a password called a PIN code to prevent unauthorized third party party unauthorized third called a PIN code to prevent has a password The USIM Card USIM Card. use of the prepaid alcagsbln oUI adpoenme.I SMCr /Card If USIM handset with USIM phone number. to USIM Card Call charges belong lost inserted is Card / SoftBank Mobile immediately to suspend service. stolen, contact Beware of Handset or USIM Card Theft Handset or USIM Card Beware of 113 (Toll-free) From SoftBank handset: number: 0800-919-0113 (Toll-free) For domestic calls - Telephone Outside Japan: +81-3-5351-3491 handsets. International charges apply from SoftBank (Toll-free for other handsets.) ・ ・ SoftBank 3G handsets require a USIM Card for operation. The for operation. a USIM Card require 3G handsets SoftBank compli- lent to the user a dedicated USIM Card, Service employs SoftBank Prepaid to SOFTBANK MOBILE Return USIM Card the subscriber agreement. mentarily under Corp. upon termination. Information Module (USIM) Card contains important customer information including information customer important contains (USIM) Card Module Information your phone number. USIM Card USIM ・ ・ About USIM Card USIM About to Stop Service Alternatively, Go to a SoftBank Shop Go to a SoftBank Alternatively, Contact SoftBank Mobile Immediately to Stop Service Mobile Immediately Contact SoftBank From a prepaid handset, dial 113 (Toll-Free) dial 113 (Toll-Free) From a prepaid handset, dial 0800-919-0113 (Toll-Free) From other telephones: dial + 81-3-5351-3491 From outside Japan: for handsets. International charges apply from SoftBank (Toll-free other handsets.) URL: http://u.softbank.jp/KB9A8O URL: http://u.softbank.jp/1eIBqcL accidents support following water Memory data recovery following phone mobile your of memory the from data rescues service new Our water accidents (even if the phone cannot be turned on) and transfers the data to utilized for data recovery). your new mobile phone (or any phone temporarily Repaired phone delivery service Repaired you like in Japan, including your anywhere phone can be delivered repaired Your shop. home, company or any SoftBank Requesting Urgent Service Stoppage Requesting Urgent If Handset/USIM Card is Lost Card If Handset/USIM / Stollen Troubleshooting & Reporting Theft Reporting & Troubleshooting / Loss 27 Information 30

Purpose(s) 5. SOFTBANK TELECOM Corp. 5. SOFTBANK TELECOM Group companies 6. SOFTBANK TELECOM (Japan) Ltd. Disney Company 7. The Walt Corp. SERVICE 8. SOFTBANK PAYMENT To avoid illegal subscriptions as per the Mobile Phone avoid To Improper Use Prevention Act To prevent crime due to unauthorized use (such as billing prevent To fraud) 1. non-payment for services prevent To 2. junk mail prevent To 3. 4. for Mobile Number Portability register To non-payment for services prevent To whether an applicant qualifies for a contract evaluate To and / is able to make payments or assign responsibility for receivables to a third party under To provisions of the installment purchase contract or the reimbursement contract provide services from SOFTBANK MOBILE Corp. and To businesses related to SOFTBANK MOBILE Corp. 1. manage and operate campaigns To 2. perform Internet search activities To provide high-speed mobile data communication services To for PCs Entity Companies with which SoftBank Mobile Corp. may share information information Mobile Corp. may share with which SoftBank Companies Should subscriber be in arrears on payments for services and attempts to subscribe to new services, SOFTBANK MOBILE Corp. will SOFTBANK MOBILE Corp. will and attempts to subscribe to new services, in arrears on payments for services Should subscriber be accrual of unpaid bills. above in order to prevent further to companies 2, 5, and 7 shown provide personal information 1. Our Group companies Corp. 2. SOFTBANK BB Group companies 3. SOFTBANK BB Rental Inc. 4. BB Modem Use of Personal Information Personal of Use SOFTBANK MOBILE Corp. dealers, affiliated SOFTBANK MOBILE Corp. dealers, affiliated sales agencies, and Internet search firms Police agencies and other governmental institutions Other providers of mobile communications and PHS services (Broadband Wireless Access) Other BWA service providers personal credit Affiliated information agencies Assignee(s) of receivables Subscribers and providers of services EMOBILE Ltd. Provision of Personal Information to Third Parties to Third of Personal Information Provision entities for the MOBILE Corp. will only provide personal information to the following SOFTBANK Apart from provisions permitted by law, prescribed purposes: eligibility to receive our products and to receive our products eligibility / in conjunction offered billing services) services and combined services (discount or services, provide purposes. any of the aforementioned companies, and pursue with said Note: SOFTBANK MOBILE Corp. will share customer’s personal information only with companies listed below in order to determine subscriber subscriber determine to order in below listed companies with only information personal customer’s share will Corp. MOBILE SOFTBANK Shared Information Shared For more details regarding use of personal information, visit the SoftBank Website. For more details regarding use of personal information, Turn handset off when required (in hospitals, aboard planes, etc.). aboard (in hospitals, required when handset off Turn Mobile is SoftBank in Japan by law. while driving is prohibited Handset use such use. damages from not liable for Temporary number or service use suspension is not available. use suspension or service number Temporary all assumes owner new the user, different a to transferred is handset If and responsibilities. ownership rights ● ● ● ● Corp. and other companies installment sales Customer support, such as responding to inquiries and troubleshooting Customer support, such as responding Calculating usage charges Billing Preventing unauthorized use of statistical data, including using results of such analysis Market research and preparation MOBILE campaigns, and point-based rewards from SOFTBANK Guidance for products, services, Improving customer service those commissioned by other companies) Invoicing for installment sales and credit sales (including services and to manage directOther operations required to provide telecommunication / indirect Restrictions & Cautions & Restrictions Use of Personal Information SOFTBANK MOBILE Corp. is responsible for proper management, sharing, and exchange of personal SOFTBANK MOBILE Corp. is responsible for proper management, information. SOFTBANK MOBILE Corp. will use personal information (defined as any information provided by use personal information (defined as any information SOFTBANK MOBILE Corp. will etc.) only for the following address, name, telephone number, subscriber including name, company purposes: 1. 2. 3. 4. 5. 6. 7. 8. 9. 29