DOCSLIB.ORG

Biblio-Tech Leonard Lief Library Newsletter Spring 2014

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Biblio-Tech Leonard Lief Library Newsletter Spring 2014 Biblio-Tech Leonard Lief Library Newsletter http://www.lehman.edu/library Spring 2014 Inside This Issue Painting by Numbers, or Better Living Through Data Painting by Numbers, or Better Living Through Data 1 Quantitative Reasoning (QR) is the application of mathematical thought and knowledge to authentic, everyday Quantitative Reasoning and 2 issues; sometimes called quantitative literacy, QR is Information Literacy demonstrated by the inclination and ability to make reasoned Assessing the Library in a Time decisions using fundamental mathematics. Quantitative of Change reasoning skills are widely recognized as critical to academic success across the curriculum, as well as to broader goals related New Learning Modules to 3 Help Students Find Business to personal and career development, and informed citizenry. Information – CUNY website Kenneth Schlesinger Adding Up the Numbers on While emerging as a national phenomenon, quantitative reasoning is currently a Reference major initiative at City University of New York. Sometimes referred to as numeracy, 4 CUNY faculty – including library faculty – is committed to instilling in our students Roving Reference: The Numbers Are In! an understanding and appreciation of the application and beauty of numbers as an effective means of navigating the complex universe that confronts us. And it’s not It Takes a Village to Offer 24-7 Chat at CUNY simply a comprehension of mathematics, but also related components of statistics, 5 data analysis, and graphing. Admittedly – given the strong humanities orientation New Electronic Resource: [and attendant biases] of librarians – this equally presents a challenge and learning Statista curve for ourselves. Geospatial Literacy 6 For better or worse, today’s academic libraries are data-driven. We are required to Geospatial Literacy (cont.) submit a considerable amount of statistical data to library professional associations. While its tracking and collection can prove time-consuming, we refer to it Burkina Faso Portraits 7 repeatedly throughout the year to complete reports, make informed service Displayed in Library Gallery decisions, prepare budgetary justifications for administration, ultimately helping to serve users more effectively. Understanding Math Through Historical Primary Sources 8 The range of data collected would astonish those outside the library: door counts Farewell, Angelica! (number of daily visitors); circulation, reserve, and interlibrary loan transactions; reference and technology-related queries; book, e-book, and e-journal acquisitions; website visits; user counts of online databases. In fact, in a recent Student Government Data on Drug Technology Fee meeting, committee members were actually surprised our recom- Abuse 9 mended electronic databases were based on user metrics. Using Research to Improve the Library’s Website In this numerical issue of Biblio-Tech, library faculty presents and analyzes statistics 10 in such emerging services as virtual chat and Roving Reference. Since we’re New Health and Human Services Resources committed to student success, we share new online tutorials developed to support students to access and comprehend complex company information resources. Faculty Professional Activities Further, library faculty is employing Web Usability practices to empower patrons to 11 share how they navigate our ostensibly user-friendly website. Ultimately, our users Auf Wiedersehen, Havelka! demonstrate what the Library does best, where we fail, and how we can always do things better. Biblio-Tech Staff 12 Kenneth Schlesinger Hours Chief Librarian Quantitative Reasoning and Information Literacy Students entering the workforce will be asked to gather or cre- with a student about what a particular chart really means, and ate data no matter what their field: business students will need my understanding of what can or cannot accurately be said to complete market analyses; teacher candidates will be re- about it in a paper. And I have pulled out citation style guides quired to execute responsible assessments of student perfor- and struggled alongside many students who needed to cite a mance; arts and non-profit workers will be asked to justify the dataset, a graph, or a page full of demographic information. costs of their endeavors with quantitative studies that prove their efficacy; and so on. Even students never called on to per- In our freshman Instruction program, we have consistently em- form a calculation will likely find themselves greatly affected by phasized the importance of critical thinking, often challenging the computations of other people, who will use quantitative students to consider criteria such as accuracy and reliability studies to change practices and workflow, redirect organiza- before selecting a source of information. These factors are just tional efforts, and of course reallocate budgets. as applicable to the evaluation of a quantitative source as any other. And quantitative reasoning is no less crucial for civic engage- ment. One need only visit the homepage of a newspaper to see In upper level classes in Education, Sociology, Science, and how frequently statistics and calculations of various kinds are Health and Human Services, we often teach students to retrieve used to justify public policy. From demographic information to statistics from websites and databases, and we discuss the best budget analyses to performance assessments of government ways to find data relevant to a particular research topic. Just agencies, numbers of all kinds are used to defend or demolish this semester, I watched my colleague Robin Wright work with political arguments. And, as is often noted, these numbers and an upper level public health student who needed statistics that calculations can be incorrect or misleading, and commentary would help her determine if her paper topic was viable; within surrounding them is often lacking appropriate depth and nu- minutes, Robin had shown her how to find exactly the kind of ance. demographic data needed and had discussed the implications of this information for the next steps in her research. So, while many librarians may be reluctant to propose that they can teach quantitative reasoning skills – this is not, after all, our To me, the most important goal of information literacy is to area of expertise – we can contribute to this aspect of our stu- create sharp thinkers – individuals who ask good questions dents’ education by teaching information literacy skills related about the world, and know how to seek meaningful information to quantitative literacy. related to those questions. As quantitative information takes on greater importance, the need to ask incisive questions about it Here at Lehman, library faculty has begun to analyze our infor- will increase as well. It is here that information literacy and mation literacy efforts for areas of crossover with quantitative quantitative reasoning find their common ground – and a com- reasoning. At the Reference Desk, we routinely help students mon goal. find reliable data and point out details often overlooked by novice researchers, such as where data come from, who spon- Jennifer Poggiali sored or produced the research, and the age and scope of the information presented. I have had more than one conversation Esther Wilder (Sociology) and library faculty Robert Farrell, Madeline Cohen, Alison Lehner-Quam, and Robin Wright presented quantitative reasoning concepts and resources at Painting by Numbers: Quantitative Reasoning in the Library on April 9th. 2 Assessing the Library in a Time of Change Breathtaking advances in technology have (2) Evidence supports assessment find- What initiatives have we launched to exponentially increased user access to ings; (3) Assessment results are used for reduce those barriers and how success- information. Nevertheless, libraries re- planning, budgeting, and service improve- ful have they been? main hubs from which students can find ments; and, (4) Assessment processes are and share information to nurture their reviewed and revised on a regular basis. Are my library’s specialized services academic, intellectual, and personal consistent with constituent needs? development. That central position is a Given the college library’s role as an infor- starting point for any academic library’s mation hub, library assessment must To address those questions, a library mission. Effective assessment needs to extend beyond student learning out- needs reliable data and a strategic consider a library’s mission, along with its comes. Libraries need to examine how approach for focusing its data collection. strategic goals, services, and accreditation they serve all their major constituencies. Data can be gathered from Web tracking context. The following research questions provide (useful for analyzing user information some guidance for librarians who would needs and the pathways users take to In terms of accreditation context, the like to develop assessment plans: obtain that information), circulation Middle States Commission on Higher reports, Interlibrary Loan data, user Education (MSCHE) has proposed new Does my library’s mission and strategic surveys, librarian service logs, among standards to replace existing ones. goals support the institution’s mission other sources. Statistical analysis can help Proposed Standards 3 (Student Learning and strategic goals? leverage the value that lies in useful data. Opportunities) and 5 (Educational Effec- tiveness Assessment) are particularly rele- What are the information
Load more

Recommended publications
  • Resources for Academic Librarians
    fall | winter 2020 RESOURCES FOR ACADEMIC LIBRARIANS ALA EDITIONS | ALA NEAL-SCHUMAN alastore.ala.org/academic fall/winter 2020 RESOURCES FOR ACADEMIC LIBRARIANS Read ahead for these and other titles! 2 3 7 8 11 14 18 19 24 25 27 28 31 32 35 39 Resources for Academic Librarians Covering everything from information literacy and copyright to management and marketing, ALA Editions | ALA Neal-Schuman has the perfect book to meet all your professional development needs. alastore.ala.org/academic 10 Contents Administration | Management 2 Programs | Services 7 Intellectual Freedom | Copyright 8 Marketing | Advocacy 10 Information Technology 11 Librarianship | Information Studies 14 21 Information Literacy | Library Instruction 18 New and Noteworthy from the Association of College and Research Libraries (ACRL) 24 Archives | Records Management 26 Acquisitions | Collection Management 31 RDA | Cataloging | Knowledge and Information Management 35 Reference 39 30 Books with this logo are from Facet Publishing, UK. Books with this logo are from the Association of College and Research Libraries (ACRL). Books with this logo are from the Society of American Archivists (SAA). Books with this icon are LIS Textbooks and Course Books (see page 45). Books with this icon are or will be available in e-book format. 40 ADMINISTRATION | MANAGEMENT ADMINISTRATION A Starter’s Guide for Academic Library Leaders Advice in Conversation AMANDA CLAY POWERS, MARTIN GARNAR, AND DUSTIN FIFE | print: 978-0-8389-1923-1 For this book, the authors sat down with many of the library
    [Show full text]
  • Concept of Reference Service Is Given By
    Concept Of Reference Service Is Given By LumpierSlim corbelled Duffie debonairlyequipping herif stomatal khanates Rodger so irrevocably bode or romances. that Vernen How scuffle hyaloid very is frantically. Lenard when organoleptic and pruriginous Enoch upgrades some Dryden? Engineering library serves the concept of these terms Virtual Reference Services LIBER Quarterly. In many cases, however, reference services are not explicitly addressed in the library mission statements and the physical footprint of these services is being dismantled in some libraries. For example, a collection of medical reference works could operate in the background as a user perused medical textbooks or discussions, throwing up appropriate xreferences as particular documents were being considered. Introduction this service desk before they felt liaison portion in play a sense if you automated tools. Reference services by a given priority over other primary clientele demanding expectations for any object is highly trained staff accepts reference query replies. In other words, the resources found expand these portals have goes through some cash of evaluation process. Which page i do with want? While there are searching interface and to take up a recent years later discovered that are in more formal training programs for. This service by an informal meetings and services provided a user base to find and calmly to an online libraries using this idea of college and improving services. Following the steps of the Reference Interview can afford library customers. Only one librarian indicated that she received training on how to use the Ask a librarian service from her supervisor and colleagues. The users using web: university faculty and service by a real time constraints experienced they have two libraries? The rule enables staff of service? Taking librarians is given by phone, concept of providing more than just thinking about virtual reference services create some years.
    [Show full text]
  • World Book Kids, a New Addition to the World Book Online Reference Center, Is Designed Especially for Younger Users, English-Language Learners, and Reluctant Readers
    PUBLIC LIBRARY ASSOCIATION VOLUME 46 • NUMBER 1 • JANUARY/FEBRUARY 2007 ISSN 0163-5506 DEPARTMENTS 4 News from PLA hhes 5 On the Agenda 7 From the President ssan hildreth 15 Tales from the Front jennifer t. ries- FEATURES 17 Perspectives 40 Right-Sizing the Reference Collection nann blaine hilyard The authors detail a large and busy public library branch’s 23 Book Talk method for weeding the reference collection and interfiling it with lisa richter circulating material. rose m. frase and barbara salit-mischel 28 Internet Spotlight lisa ble, nicole 45 KnowItNow heintzelman, steven Ohio’s Virtual Reference Service kronen, and joyce ward Ohio’s virtual reference service, KnowItNow24X7, is a world leader in real-time online reference, with more than 175,000 questions 32 Bringing in the Money answered to date. Now in its third year of operation, its success is erdin due to the collaborative efforts of the three managing libraries and the support of the Ohio Library community. 36 Passing Notes holly carroll, brian leszcz, kristen pool, and tracy strobel michael arrett 54 Going Mobile 74 By the Book The KCLS Roving Reference Model jlie Why wait for patrons to approach the desk? Shouldn’t staff seek out and serve customer’s information needs anywhere in the building? 76 New Product News This article shows how the King County (Wash.) Library System vicki nestin implemented Roving Reference in order to provide the best possible customer service to its patrons. EXTRAS barbara pitney and nancy slote 2 Readers Respond 69 Reference Desk Realities 2 Editor’s Note What they didn’t teach you in library school—Decker Smith and 10 Verso—The Future of Reference Johnson’s practical article aims to help equip librarians for the reali- 13 Verso—By the Numbers ties of day-to-day public library reference work.
    [Show full text]
  • Information Literacy Skills for Preservice Teachers: Do They Transfer to K-12 Classrooms? by Marcia Stockham and Heather Collins
    Information Literacy Skills for Preservice Teachers: Do They Transfer to K-12 Classrooms? By Marcia Stockham and Heather Collins Abstract This study surveyed current education majors (n=70) in two Kansas universities to gain a perspective on their understanding of Information Literacy (IL) concepts and skills, and to learn whether they anticipated teaching such concepts to their future K-12 students. School media specialists in the state were also surveyed (n=85) and asked to share their observations of teachers new to the profession as to their understanding and practice of IL. Results indicate many education students were not familiar with IL concept terminology and at least some new teachers in the state do not have a clear understanding or priority for teaching such skills in K-12 classrooms. Introduction Academic education librarians working with future teachers perform multi-faceted work. One critical role includes teaching the Association of College and Research Libraries’ (ACRL) Information Literacy Competency Standards within the discipline of education (ACRL, 2000). More recently, Information Literacy Standards for Teacher Education have been formulated and endorsed by the ACRL’s Education and Behavioral Sciences Division (EBSS Instruction for Educators Committee, 2011). Librarians frequently extol the benefits of information literacy (IL) to empower students in their future professional endeavors. Academic education librarians teach IL skills to future teachers, and thus share an increased responsibility for promoting IL as part of the learning cycle: librarians to teachers to students. Since teachers cannot teach what they do not know, it is necessary for teacher education programs and libraries to collaborate in meeting ACRL student learning outcomes for information literacy.
    [Show full text]
  • Enabling Access for Everyone the British Library’S Content Strategy 2020-2023
    Enabling access for everyone The British Library’s content strategy 2020-2023 Introduction The British Library The British Library is one of the greatest libraries in the world, with vast collections that we make accessible to everyone, for research, inspiration and enjoyment. We build, curate and preserve the UK’s national collection of published written and digital content, and we contribute to the global advancement of knowledge through our collections, by partnering with others and connecting people with information wherever it is held. This document sets out the Library’s strategy for how we continue to build our collection of contemporary published content, defined as printed and digital content published from 1945 onwards. Heritage Acquisitions are out of scope, they are governed by the Heritage Acquisitions Policy. As the national library we have a central role to play in the knowledge economy of the United Kingdom – supporting research and innovation in business, industry and universities – and in generating public good for wider society by encouraging individual learning, wellbeing, growth and mutual understanding. Legal Deposit continues to be the foundation of our collection-building activity, ensuring that the UK’s published output is collected systematically, available for use in our Reading Rooms and preserved for future generations. In addition to UK Legal Deposit, the British Library continues to collect and connect to content internationally. The Content Strategy guides decisions about what contemporary published content we acquire, why and how. It operates in the context of Living Knowledge, the vision statement which sets out our purposes and ambitions to 2023.Core to Living Knowledge is openness and inclusion, from collecting and connecting all the way through to discovery and access.
    [Show full text]
  • Organizational Assessment Project Report of Findings and Recommendations to the Fresno County Library
    Organizational Assessment Project Report of Findings and Recommendations to the Fresno County Library Jeanne Goodrich December 17, 2008 BACKGROUND THE LIBRARY The Fresno County Public Library, founded originally to serve the City of Fresno in 1891, has grown over the years to become a county-wide library system that now serves approximately 890,000 people through a Central library, thirty-one branches and stations, and six other service outlets, including bookmobiles and specialized service points for seniors, those requiring talking book materials, and those seeking literacy services. The library’s service area is slightly more than 5,000 square miles. The library serves all of Fresno County except for the area served by the Coalinga Huron Library District. The library system is challenged to provide library services to urban, suburban, and rural populations who possess a wide range of interests and desire library materials and services in a variety of formats and languages. The population served by the library is young (36% children and youth, 0-19) and this segment of the population is growing faster than the population as a whole.1 Hispanic residents made up 43% of the population in 2000 and Asian residents (speaking a wide variety of languages, from Chinese to Hmong to Punjabi) made up 8%. It is highly likely that both of these population segments will have grown by the 2010 census. Many K-12 students and their families are English language learners, with county schools identifying 51 languages other than English spoken in students’ homes. Fresno County’s population is marked by lower income levels and higher unemployment when compared to both state and national averages.
    [Show full text]
  • A Decade of Critical Information Literacy
    Volume 9, Issue 1, 2015 [ARTICLE] A DECADE OF CRITICAL INFORMATION LITERACY A review of the literature Eamon Tewell As information literacy continues in its Long Island University centrality to many academic libraries’ missions, a line of inquiry has developed in response to ACRL’s charge to develop information literate citizens. The literature of critical information literacy questions widely held assumptions about information literacy and considers in what ways librarians may encourage students to engage with and act upon information’s complex and inherently political nature. This review explores the research into critical information literacy, including critical pedagogy and critiques of information literacy, in order to provide an entry point for this emerging approach to information literacy. 24 Tewell, A Decade of Critical Information Literacy Communications in Information Literacy 9(1), 2015 INTRODUCTION substantial amount has been written on topics concerning critical information Since first entering the professional literacy in the past decade, and this body of discourse in the 1970s, the concept of work is likely to hold particular significance information literacy (IL) has created a for librarians seeking to reflect upon or massive amount of discussion regarding its reconsider their approaches to instruction definition and implications for learners and and librarianship in general. Critical librarians in an ever-changing information information literacy is an approach to IL environment. Librarians across the world that acknowledges and emboldens the have quickly adopted various information learner’s agency in the educational process. literacy policies and guidelines, eager to It is a teaching perspective that does not provide students with the training necessary focus on student acquisition of skills, as to access and evaluate information.
    [Show full text]
  • Information Literacy and the Future of Digital Information Services at the University of Jos Library Vicki Lawal [email protected]
    University of Nebraska - Lincoln DigitalCommons@University of Nebraska - Lincoln Library Philosophy and Practice (e-journal) Libraries at University of Nebraska-Lincoln Winter 11-11-2017 Information Literacy and the Future of Digital Information Services at the University of Jos Library Vicki Lawal [email protected] Follow this and additional works at: https://digitalcommons.unl.edu/libphilprac Part of the Collection Development and Management Commons, and the Information Literacy Commons Lawal, Vicki, "Information Literacy and the Future of Digital Information Services at the University of Jos Library" (2017). Library Philosophy and Practice (e-journal). 1674. https://digitalcommons.unl.edu/libphilprac/1674 Table of contents 1. Introduction 1.1 Information Literacy (IL): Definition and context 1.2. IL and the current digital environment 2. University of Jos Library: Digital context 2.1. Literature review 3. Research design and methodology 3.1. Data presentation 3.2. Discussion of findings 4. Conclusion and recommendations 1 Information Literacy and the Future of Digital Information Services at the University of Jos Library Abstract This paper highlights current developments in digital information resources at the University of Jos Library. It examines some of the new opportunities and challenges in digital information services presented by the changing context with respect to Information Literacy and the need for digital information literacy skills training. A case study method was employed for the study; data was collected through the administration of structured questionnaires to the study population. Findings from the study provide relevant policy considerations in digital Information Literacy practices for academic libraries in Nigeria who are going digital in their services.
    [Show full text]
  • The Impact of Kenya National Library Services (KNLS), Kisumu Provincial Mobile Library Services on Education in Kisumu County,Kenya
    University of Nebraska - Lincoln DigitalCommons@University of Nebraska - Lincoln Library Philosophy and Practice (e-journal) Libraries at University of Nebraska-Lincoln 2012 The Impact of Kenya National Library Services (KNLS), Kisumu Provincial Mobile Library Services On Education in Kisumu County,Kenya. James Macharia Tutu Maseno University, [email protected] Follow this and additional works at: https://digitalcommons.unl.edu/libphilprac Tutu, James Macharia, "The Impact of Kenya National Library Services (KNLS), Kisumu Provincial Mobile Library Services On Education in Kisumu County,Kenya." (2012). Library Philosophy and Practice (e- journal). 879. https://digitalcommons.unl.edu/libphilprac/879 THE IMPACT OF KNLS KISUMU PROVINCIAL MOBILE LIBRARY SERVICES ON EDUCATION IN KISUMU COUNTY Abstract The purpose of this study was to establish the impact of KNLS Kisumu provincial mobile library services on education in Kisumu County. Qualitative research approach was used to conduct the study. Interviews were used to collect data and data was analysed qualitatively. Ten schools were sampled for the study, six secondary schools and four primary schools. Personnel working with KNLS Kisumu provincial mobile library services and teachers in sampled schools were interviewed. The study established that the impact of KNLS Kisumu provincial mobile library services on education in Kisumu County was positive. The study recommends the diversification of the mobile library services by offering internet services. Key words: mobile libraries, Kenya National Library Services, education 1. Introduction and Background Information Mobile library is any kind of medium that takes books and other library items to people. This medium rages from vans, rivers and canals, trains, sacks, donkeys and camels.
    [Show full text]
  • Myths and Principles of Digital Literacy
    School of Information Student Research Journal Volume 7 Issue 2 Article 2 January 2018 Information Literacy in the Digital Age: Myths and Principles of Digital Literacy Bernd W. Becker San Jose State University, [email protected] Follow this and additional works at: https://scholarworks.sjsu.edu/ischoolsrj Part of the Archival Science Commons, Cataloging and Metadata Commons, Collection Development and Management Commons, Information Literacy Commons, Scholarly Communication Commons, and the Scholarly Publishing Commons Recommended Citation Becker, B. W. (2018). Information Literacy in the Digital Age: Myths and Principles of Digital Literacy. School of Information Student Research Journal, 7(2). https://doi.org/10.31979/2575-2499.070202 Retrieved from https://scholarworks.sjsu.edu/ischoolsrj/vol7/iss2/2 This article is brought to you by the open access Journals at SJSU ScholarWorks. It has been accepted for inclusion in School of Information Student Research Journal by an authorized administrator of SJSU ScholarWorks. For more information, please contact [email protected]. Information Literacy in the Digital Age: Myths and Principles of Digital Literacy Abstract Librarians have traditionally served as the champions of information literacy, adopting it as a core principle of the profession and creating a movement that tries to facilitate fair, equal access to knowledge and its creation. There are plenty of publications on this topic, but as the Information Age has become the Digital Age, there also needs to be a discussion of how information literacy is evolving. More specifically, librarians are now finding themselves shouldering the responsibilities of digital literacy alongside traditional approaches to information literacy, especially considering how more and more information needs can only be met via digital resources.
    [Show full text]
  • The 21St Century Academic Library: the Case of Three State Universities in Zimbabwe
    THE 21ST CENTURY ACADEMIC LIBRARY: THE CASE OF THREE STATE UNIVERSITIES IN ZIMBABWE RANGARIRAI MOIRA MABWEAZARA BSC (LIS), (MLIS) Thesis Submitted in fulfilment of the requirements for the degree of Doctor of Philosophy in the Department of Library & Information Studies at the University of the Western Cape, Bellville, South Africa Supervisor: PROFESSOR SANDY ZINN Submitted: 28 May 2018 DECLARATION i http://etd.uwc.ac.za ABSTRACT The advent of the 21st century and its dynamic information environment have changed higher education considerably including the library spaces. Library patrons, namely undergraduates, postgraduates, and academics are placing heavy demands on academic libraries requiring support in research, teaching and learning. As a result, academic librarians globally have undertaken major re-evaluations of what they do and how they do it, to ensure relevance amongst their diverse user communities. The new information landscape is fraught with controversies that prompt opposing perspectives towards change acceptance amongst librarians. In Zimbabwe, academic libraries seemed to be lagging behind regarding changes presented by this information landscape. Given this context, the study sought to understand how librarians are adjusting to the 21st century environment against the expectations of the students and academics. The Diffusion of Innovation Theory crafted by Rogers (2003) and the McKinsey 7S model propounded by Waterman, Peters and Phillips (1982) were used as theoretical and conceptual frameworks. The research further applied a conceptual framework from the literature to determine the expectations of students and academics of the academic library in the 21st century. For data collection, the study adopted a case study design and a mixed methods approach using Web-based questionnaires, follow-up interviews and website content analysis.
    [Show full text]
  • Where Are the Librarians?: the Roving Reference Experience of DLSU Libraries Kütüphaneciler Nerede?: DLSÜ Kütüphanelerinin Gezici Danışma Deneyimleri
    BİLGİ DÜNYASI, 2016, 17 (2) 232-246 Where are the Librarians?: The Roving Reference Experience of DLSU Libraries Kütüphaneciler Nerede?: DLSÜ Kütüphanelerinin Gezici Danışma Deneyimleri Joseph Marmol YAP*, May Laureno CAJES** Abstract The roving reference concept is relatively new in the Philippines. In 2012, the De La Salle University (DLSU) Libraries shared in its OCLC report entitled “Reference and Information Services in Selected Philippine Academic Libraries: Trends and Future Prospects” that DLSU will be introducing roving reference as part of the services of the DLSU Libraries. RIA or the Roving Information Assistant was finally launched in November 2013 and was pilot tested in July 2014. RIA allows the library staff to engage further with patrons, to expand information assistance, and to create a higher level of customer service in reference transactions. The presence of the librarians is more visible as they roam throughout the spheres of the library. This evaluative research seeks to determine if the objectives of RIA was fulfilled. Online evaluation forms were used to solicit feedback from both the users and the librarians. This paper shares the reference transaction experiences and results of the roving reference service of the De La Salle University Libraries. Keywords: Roving information assistant, reference services, roving reference, customer satisfaction, service evaluation, Philippines Öz Gezici danışma kavramı Filipinler’de oldukça yenidir. 2012 yılında, De La Salle Üniversitesi (DLSÜ) Kütüphaneleri, “Seçilmiş Filipin Akademik Kütüphanelerinde Danışma ve Bilgi Hizmetleri: Eğilimler ve Geleceğe Bakış” başlıklı OCLC raporunda, gezici danışma hizmetini DLSÜ Kütüphanelerinin hizmetlerinin bir bölümü olarak başlatacaklarını paylaşmıştır. GBD ya da diğer adıyla Gezici Bilgi Danışma 2013 yılında başlatılmış ve 2014 Temmuz ayında pilot olarak denenmiştir.
    [Show full text]