INVESTMENT TRADE CIRCULAR ECONOMY GLASGOW TALKS Barclays’ campus plans Partnership approach Plastic is sent packing Tourism opportunities are boost for city for German markets to combat waste issues captivate members page 7 page 8 page 10 page 20

OCTOBER 2018 THE MAGAZINE OF GLASGOW CHAMBER OF COMMERCE

MADE IN GLASGOW Sporting successes and cultural initiatives ensured our city was on the international map this summer

FREE TO CHAMBER MEMBERS / £4.99 FOR NON MEMBERS

www.glasgowchamberofcommerce.com 3 CONTENTS October 2018 04 22 President Made in Glasgow Successful city A summer of sport and citizens and culture success 07 24 Investment GBAs 2018 Warm welcome for Meet the sponsors of Barclays’ plans the GBAs 2018 08 30 International Spotlight Building connections 22 Looking at the work to German markets of Ladbrokes Coral 10 31 31 Circular Glasgow #NoWrongPath New initiatives help Campaign has fight against waste successful second year 12 32 Chief Executive Business Travel Team Glasgow is Managing the a force for good business of travel 13 36 ICAs 2018 Corporate Events The organisations Wealth of supporting the ICAs 2018 13 opportunities on offer 18 40 Member News New Members Our members are A warm welcome to in the spotlight all new members 20 42 Glasgow Talks The Pitch and Talking tourism with 07 Appointments key sector leaders

Editor: Anne Marie Hughes Did you know? Production: 21 Roisin McGroarty The polywrap Glasgow Business is delivered in is 100% recyclable! Design: Ryan Swinney Partner News Please make sure to recycle the polywrap cover from your magazine. Advertising: Our key partners #Recycle #Recycling #SustainabilityMatters Contact Publicity share their stories Chief Writer: Kenny Kemp 4 www.glasgowchamberofcommerce.com PRESIDENT

Glasgow the big winner in success of city and citizens

Jim McHarg, President [email protected]

his summer, I was privileged to see the European heartening things in the city over the summer including Championship in Glasgow from a vantage point high the re-opening of Sauchiehall Street for both businesses above George Square in the offices of Dentons, the and residents. I find it hard to imagine anything worse than international law firm. being unable to get into your own home for several weeks. TOn a beautiful August evening, I was joined by many I know that the task force that has been established, the Chamber of Commerce members who had gathered to Council and the emergency services are doing their very best celebrate the arrival of the games, twinned with Berlin, in to alleviate any long-term hardships caused by the fire. the city at our Ready, Steady… Gehen! event. Michael Dean of Turning my attention to the youth of Glasgow, I was Dentons, who is also the honorary German consul in the City, delighted to see that Developing the Young Workforce’s welcomed the guests in his brief but impeccable German. #NoWrongPath campaign launched on 7 August, the day From this vantage point, we could see the road closures and that thousands of pupils across Scotland received their massive street arrangements for the road cycling events, and exam results. Yet again this was a great success. Working in the broadcasting media commentary boxes in George Square. conjunction with Skills Development Scotland’s exam results We had 11 days of quite sensational sport and a top-class helpline, the award-winning DYW campaign, spawned as arts and entertainment festival thrown in for good an idea inside the Chamber, is a really positive piece measure. The city was buzzing. As I enjoyed some of work for us to be leading. It is pleasing to know of the great moments, my mind shifted back to that 16,000 Scots and counting were among August 2014. Four years ago, there was plenty of those who supported this personal story-telling talk about the Commonwealth Games legacy and campaign. #NoWrongPath is about striving to what it might mean for the city. The European reach your potential and not letting examination Championships 2018 was proof of that legacy. disappointment stop you achieving what you Again, there was enthusiastic Glasgow support for want to do in life. This leads on to those who top-level cycling, gymnastics, rowing, the amazing have found the right path and made a success BMX at Knightswood, and the swimming at Tollcross of their opportunity or talent. and Loch Lomond, which all showed the Awards season is now upon us and city’s strength and ability to host major we have delivered the Inspiring City sporting events. This is not only good Awards, in conjunction with The for Glasgow sports fans but also for Herald, and The Glasgow Business business and the visitor economy. Awards which celebrated 21 years The event, with many highlights, of success. These events recognise was broadcast across Europe the diverse contribution that with more than 3,500 hours of communities and businesses programming across 43 territories, make in our city and estimated to reach an audience provide recognition of the of approximately over a billion many aspects that are viewers. Yet again, Glasgow was good about Glasgow. being well and truly noticed. Congratulations to all But there were other the finalists and winners.

6 www.glasgowchamberofcommerce.com www.glasgowchamberofcommerce.com 7

INVESTMENT

Barclays’ business boost

An architectural image of the Barclays’ new campus at Buchanan Wharf, Glasgow

arclays’ plans to develop a The campus will play a pivotal role teams. This new campus at Buchanan new campus for its banking in the execution of Barclays’ strategic Wharf is a flagship project for the operations and technology priorities and will be one of a small bank, which builds on Barclays’ teams at Buchanan Wharf, number of key global sites. long history in Scotland and clearly BGlasgow, was one of the best pieces Barclays has agreed to purchase the demonstrates our commitment to of news for the city over the summer. site from Drum Property Group and supporting the UK economy. This is a First Minister, Nicola Sturgeon, hailed is working to finalise the design of the fantastic opportunity to deepen our the project as ‘transformational for facility as part of the wider Buchanan close ties with local communities and Glasgow’, creating up to 2,500 jobs Wharf development. academic institutions to attract and in the heart of the city. She said: Once completed, the campus will retain the very best talent. It will be “The new campus will strengthen be able to accommodate up to 2,500 somewhere that our colleagues are Glasgow’s financial services sector additional roles, doubling Barclays’ incredibly proud to work.” and shows Scotland continues to be current workforce in Scotland. Scottish Councillor David McDonald, Deputy a highly attractive location for inward Enterprise has agreed a funding grant Leader of Glasgow City Council, said: investment. I am particularly pleased of £12.75m, and Glasgow City Council “This announcement is of historic that, as part of this investment, has been instrumental in turning the importance to Glasgow as we welcome Barclays has committed to employing initial proposal into a viable scheme. the single biggest inward investment local people who often face barriers Paul Compton, Chief Operating to have ever come to Scotland. This into work, including those with Officer at Barclays, said: “The development on the banks of the Clyde disabilities and young people.” Glasgow campus, alongside others at Tradeston will see a huge amount of A world-class working environment in Whippany, New Jersey, and Pune, Grade A office space, new homes and will help the bank deliver outstanding India, is part of a global strategy to new jobs coming to the city centre. services to customers and clients by create world-class facilities for our “This project – which is truly fostering innovation and collaboration. functions, technology and operations on an unprecedented scale – is a game-changer for Glasgow, and will transform not only Tradeston and this part of the waterfront, but our wider This announcement is of economy as opportunities become available for the people and business historic importance to of the city and those wishing to invest here. We are delighted with this Glasgow as we welcome decision by Barclays and I am pleased that the efforts of all those who have the single biggest inward investment worked so hard and long to bring this enormous and fantastic project to to have ever come to Scotland Glasgow have been rewarded.” 8 www.glasgowchamberofcommerce.com INTERNATIONAL TRADE Building on business connections in Germany

The Scottish delegation at a networking event in Berlin with the First Minister, The Right Honourable Nicola Sturgeon MSP

s Glasgow and Berlin in Germany to the table and the Two of our members gave us very celebrate the successful businesses who participated had the positive feedback. Lorraine McKenna, co-hosting of the recent support of the Chambers of Commerce Founder of Gold Hart Candles, said: European Championships in Berlin, Nuremberg and Munich in “A big thank you to Glasgow Chamber weA are also celebrating the success addition to the newly created SDI hub of Commerce for including us in what of our involvement in a multi-sector in Berlin. During the visit the delegates was an important trade mission. It market visit to Germany. Glasgow-based participated in marketing briefings in has been a huge success as I now LINIAN Supply Co, Wind Farm Analytics, each city, one-to-one business meetings have a luxury retail door in the city of Gold Hart and Freedom Scripted and a range of networking events. Berlin and following meetings with Entertainment were among the Our Deputy Chief Executive, Richard a large retail department store and 12 Scottish companies that took Muir, said: “We have been growing ties e-commerce company, I am awaiting part in the visit at the end of June. with various German organisations confirmation of a Munich stockist.” Working in partnership with Scottish for several years, and our signing of Lynne Jhangeer, Sales and Export Development International (SDI) and the MOU with Berlin Chamber in Director at LINIAN Supply Co, said: Edinburgh Chamber of Commerce, we April of this year has strengthened “It was an absolute pleasure to be offered interested businesses a market that relationship. The visit gave each supported by both the Glasgow and awareness session on doing business in of the participating businesses the Edinburgh Chambers of Commerce Germany, training on exporting as well opportunity to map out areas of growth along with SDI. As a business we as research and advice prior to the visit. within the German market and explore had carried out a lot of research and All partners brought their connections how they might achieve this.” networking beforehand so it was great to take advantage of the amazing network that the organisations were able to provide and that we were able Local Export Partnership members on everything relating to tap into.” We are continuing to work with to international trade. You can our partners to progress the Local upload comments, suggestions, Export Partnership (LEP) which videos relating to your own offers support and inspiration to experiences, challenges and companies with little or no previous successes. We have also been exporting experience to help them developing our Passport to Export explore international markets. – a series of short, sharp, interactive We have been working to workshops that will give you all the FOR FURTHER INFORMATION ON ALL complete the Export Hub App, information you need to start trading INTERNATIONAL TRADE which will keep you up to date with internationally. Look out for further OPPORTUNITIES, PLEASE CONTACT all the support, advice, networking news about the Export Hub App ELAINE RODGER, INTERNATIONAL and training opportunities that are and the Passport to Export on our TRADE DEVELOPMENT MANAGER, ON available through our partners and website and in our regular mailings. 0141 204 8332 OR ELAINE.RODGER@ GLASGOWCHAMBEROFCOMMERCE.COM

10 www.glasgowchamberofcommerce.com CIRCULAR GLASGOW

cradle to cradle principles: the first of its kind in Europe. Delegates also heard A vision of the future from Circle Economy, global circular economy experts, and Niina Pussinen, ver 70 business leaders from Business Innovation and Collaboration across the city attended a Manager CIRCL at ABN AMRO the Circular Glasgow Summit for Dutch bank, who jointly published a the construction and finance pioneering report A Future-Proof Built Osectors at the end of September. Environment. With a vision for the ‘Glasgow: Towards a Circular City’ Netherlands to become fully circular by addressed how Glasgow can future- 2050 set out by the Dutch Government, proof the built environment and the summit heard how ABN AMRO focused on how to embed circular created Circl, one of Amsterdam’s first economy thinking into the construction circular buildings. and finance sectors. Locally, city leaders shared thoughts The construction industry operates The mini-summit, moderated by on how Glasgow could transition to a within a linear economy of make, use, Professor Greg Clark, Senior Fellow at circular city, including Stephen Good, dispose. As global demand for resources the Urban Land Institute, looked at Chief Executive of the Construction increases and raw materials become the benefits of adopting more circular Scotland Innovation Centre. more scarce, this event explored how principles within our city landscape. Through the circular economy, the Glasgow can go about creating a more With a growing number of international summit highlighted ways to effectively sustainable built environment. organisations successfully embracing tackle the complex nature of the built Organisations and urban policy these new models, the event allowed environment through multidisciplinary makers are already beginning to look for delegates to hear directly from high- working, shifting towards more a more regenerative, circular economy profile leaders and circular economy sustainable forms of economic growth, model. The construction industry entrepreneurs operating within the field. urban life and value creation. demands over half the world’s extracted Speakers included Coert Zachariasse, materials and generates around a third CEO of Delta Developments, a Dutch of the total waste generated in the real estate development and investment EMAIL CHERYL.MCCULLOCH@ EU, making it a prime candidate for company, who developed Park 20|20 GLASGOWCHAMBEROFCOMMERCE. applying the circular economy. Business Park in the Netherlands on COM FOR MORE INFORMATION www.glasgowchamberofcommerce.com 11 CIRCULAR GLASGOW

Stuart Patrick, to lead the office in keeping single-use Chief Executive, plastic to a minimum, and signing Glasgow Chamber of a Plastic Free Promise created by a Commerce, new youth-led movement Glasgow launches the Over Plastic, who aim to have 100 #sendplastic packing businesses going single-use plastic campaign free by the end of the year. Throughout the campaign week, a number of Chamber members and supporters joined through their social media channels posting their own single-use plastic swaps for their office. Encore Glasgow, which operates in various venues across the city, has replaced plastic straws for biodegradable straws in all of its venues. The SEC, which has been working closely with Circular Glasgow on our wider circular economy ambitions, provided staff with branded #sendplasticpacking campaign Chilly’s bottles and created its own ‘Pod Plastic Charter’ signed by all staff. supports Plastic Free July Young Enterprise Scotland posted a number of innovative ideas from its From a small office project in Perth, community. It encouraged individuals site at Rouken Glen Park, including Australia, to an international campaign and businesses to think about their growing its own fruit and veg for with millions of participants, Plastic daily use of single-use plastic at work lunch and swapping cling film for Free July’s vision is to build a global with a simple request – make one homemade reusable cotton and movement that dramatically reduces small plastic swap in the office. beeswax material wrap. And Glasgow plastic use and improves recycling. The Chamber team also supported Taxis held a Facebook competition Stories are shared almost daily the campaign with other initiatives to giving away branded reusable cups. of the impact single-use plastic is including branded reusable cups for Circular Glasgow was delighted with having on our oceans and as a result, all staff, appointing a Plastic Champion the response and hopes to continue a record number of people joined to encourage businesses to look at this year’s Plastic Free July campaign. their own single-use plastic practices Throughout July, more than 3.4 million and recognise how plastic reduction is people from 177 countries shared their a step towards creating a more circular efforts to minimise single-use plastic. business model. To find out more Glasgow Chamber of Commerce, about #sendplasticpacking and the led by our Circular Glasgow team, wider circular economy, and how you joined the movement by creating can future-proof your business, visit the #sendplasticpacking campaign www.circularglasgow.com or contact to engage with Chamber members Lisa McConnell at lisa.mcconnell@ and the wider Glasgow business SEC staff show off their branded Chilly’s bottles glasgowchamberofcommerce.com

Circular Economy Hotspot Scotland To register now, GOVERNMENT AND THE simply go to www. EUROPEAN REGIONAL Scotland has been selected to developing a circular circulareconomyhotspot. DEVELOPMENT as this year’s host nation economy, while offering scot/register FUND THROUGH THE for the Circular Economy unique networking We’re offering all Glasgow £73 MILLION RESOURCE Hotspot, a prestigious, opportunities for both local Chamber of Commerce EFFICIENT CIRCULAR international event taking and international delegates. members a 20% discount ECONOMY ACCELERATOR place in Glasgow from The Hotspot will welcome on delegate fees – just enter PROGRAMME. 30 October to 1 November. influential thought leaders GCOC2018 to redeem Delivered by Zero Waste on the circular economy your discount. Scotland in partnership as well as giving delegates Join the discussion on with Circular Glasgow – the opportunity to meet Twitter at #CEHotspotScot an initiative of Glasgow and hear from key partners Chamber of Commerce, and Scottish businesses. CIRCULAR ECONOMY funded by Zero Waste Delegates will also visit HOTSPOT SCOTLAND IS Scotland – the event will circular businesses during FUNDED BY ZERO WASTE showcase our nation’s one of six sector-themed SCOTLAND, BACKED progressive approach ‘discovery tours’. BY THE SCOTTISH 12 www.glasgowchamberofcommerce.com

CHIEF EXECUTIVE

Tell a winning story and watch Glasgow flourish

Stuart Patrick, Chief Executive [email protected]

here are many different kinds of Glasgow. So many I was perplexed when a recent American real estate investor aspects we love about the place. And things that said he was considering investing in Glasgow because it was frustrate us. It’s part of our emotional attachment to seen as one of the undervalued cities in Europe and he could this great city. But if I look at how we present the city see great potential. While this is anecdotal, it made me Tas being open for international business, I have to admit all question whether we are still telling the right story. What these different versions of Glasgow can be confusing for we need is a core narrative for Glasgow’s future, which is both potential investors who know very little about our place. positive and ambitious. Surely now we can move on from Team Glasgow, with Glasgow Chamber of Commerce the old chestnut about being a ‘post-industrial city that is working in concert with the City Council, our academic regenerating itself’, although I am not trying in any way to institutions, and the likes of Glasgow Life, is a powerful force underestimate our city’s larger social and healthcare concerns. that has worked together exceptionally well to secure major We’ve talked a great deal about our educated workforce events and investment for the city. The successful European and the people of Glasgow. But I feel our city needs to work Championships have once more shown the city can handle even harder to resolve the acute skills gap that is afflicting the biggest events, supported by an enthusiastic band of our potential. Again, I regularly hear from many businesses cheerful volunteers and paying visitors. across the city that there is a shortage of key talent in Yet Glasgow, as Scotland’s economic engineering and digital industries. Building websites or powerhouse, appears to be overlooked because apps is all very well, but we need management leaders of the dominance of Edinburgh. We hear with coding expertise who can direct and deliver plenty of noise about our capital as a complex projects. For this to happen, we need more ‘European tech hub’, yet there are far more investment in our advanced digital skills base. In IT-related jobs in the West of Scotland. addition, we need better engagement at a national While our East of Scotland cousin political level in Scotland. is perhaps overcooked – and In the coming weeks, I’m looking forward to hearing the overcrowded streets of more from the Scottish Government and ministers the Festival testify to this about how they perceive Glasgow. I’d also like to hear – there is a general what they feel is missing. We desperately need to fill in feeling that Glasgow the skills gaps to ensure the city can compete in this globally is not getting the connected world. rightful attention Team Glasgow has been a force for good, now we and recognition all need a core voice that says the same things about it properly what really makes our city a successful place to deserves. work and live. www.glasgowchamberofcommerce.com 13 INSPIRING CITY AWARDS 2018

Inspiring City Awards 2018 Glasgow Chamber of Commerce and The Herald would like to thank the following companies and organisations for their support of the Inspiring City Awards 2018

PEOPLE MAKE GLASGOW LIFE largest health and fitness network GLASGOW Glasgow Life is a charity that delivers – including landmarks such as MAIN SUPPORTER services to both citizens and visitors the Emirates Arena and Tollcross OF THE INSPIRING CITY AWARDS to the city, providing opportunities International Swimming Centre AND SUPPORTER OF THE PEOPLE through culture, sport and learning. ■ The Mitchell Library and MAKE GLASGOW AWARD Last year, more than 18 million 32 community libraries, as well attendances were recorded at venues, as community facilities across Councillor Susan Aitken, Leader, events and festivals – up more than one the city and a significant Glasgow City Council third since 2007. Some 2,600 staff and learning programme “From the outset, the Inspiring 2,200 volunteers deliver services across ■ Programming world-class music in City Awards has recognised some 160 Glasgow Life venues. venues such as the Glasgow Royal remarkable people who work Concert Hall, incredible art and tirelessly for Glasgow – from improving Glasgow Life has responsibility for: exhibitions at Tramway and a number our communities to enhancing our ■ Managing nine award-winning civic of cultural events, such as Celtic international reputation – which museums, including Kelvingrove Connections, the Mela, the World is why the city is delighted to be Art Gallery and Museum, the Pipe Band Championships and the continuing its support for such an Riverside Museum, the Burrell Merchant City Festival, among others important event as it enters its Collection and the Kelvin Hall ■ Leading partners in the delivery of sixth year.” ■ The Glasgow Club – Scotland’s Glasgow’s Tourism and Visitor Plan to 14 www.glasgowchamberofcommerce.com INSPIRING CITY AWARDS 2018

See the next issue of Glasgow Business for details of the winners

2023, positioning the city as a vibrant, DEVELOPING THE GLASGOW FORT first-choice destination for leisure YOUNG WORKFORCE SUPPORTER OF and business tourists GLASGOW THE YOUNG PERSON’S AWARD ■ Managing the city’s destination SUPPORTER OF THE INDUSTRY Glasgow Fort is one of Scotland’s top marketing and implementing the & YOUNG PEOPLE INNOVATION shopping destinations. The centre offers award-winning PEOPLE MAKE AWARD a whole range of the UK’s favourite retail GLASGOW brand In 2014, the Glasgow Employer Board brands. Here, you can browse for the ■ Managing Glasgow’s Convention was announced as the first regional latest fashions, or discover great gifts Bureau, which attracts more than Developing the Young Workforce for friends and family. 500 conferences to the city each year. group. Developing the Young With almost 100 outlets, Glasgow Workforce Glasgow, proudly supported Fort is an award-winning shopping Glasgow Life helped to deliver the by Glasgow Chamber of Commerce, experience with 2,500 free parking 2014 Commonwealth Games, the 2015 is a key component of the Scottish spaces. Situated just off junction 10 of World Gymnastics Championships, Government’s strategy aiming to create the M8, it is home to leading shopping Davis Cup ties, the 2015 IPC stronger links between industry and brands including Marks & Spencer, Swimming World Championships education and support more young TopShop, Zara, River Island, H&M, Next and the inaugural 2018 European people into work. and Schuh. There is also a Vue cinema Championships – a major multi-sport Our vision is to use employer and an array of eateries including and cultural event in partnership leadership to create valuable Nando’s, TGI Fridays and Wagamama. with Berlin. opportunities to encourage and For further information, visit: Looking ahead, Glasgow Life is inspire young people to reach www.glasgowfort.com supporting delivery of the European their full potential, which in turn Indoor Athletics Championships supports industry and local economic GLASGOW SCHOOL 2019, the LEN European Short Course development. We do this in a number FOR BUSINESS AND Swimming Championships 2019 and of ways: by acting as a single point of SOCIETY, GLASGOW the UEFA Euro 2020 Championship. contact for employers looking to recruit CALEDONIAN UNIVERSITY For further information, visit young people in the city, by advising SUPPORTER OF THE BEST www.glasgowlife.org.uk employers on the initiatives best suited CORPORATE SOCIAL to their business and by developing RESPONSIBILITY AWARD ANDERSON and supporting partnerships between Glasgow School for Business and Society STRATHERN business and education. is proud to support the Inspiring City SUPPORTER OF THE For further information, visit: Awards for the seventh successive year. ENVIRONMENT AWARD www.dywglasgow.com As the University for the Common Anderson Strathern provides a Good, we encourage students and complete range of specialist legal GLASGOW AIRPORT staff to be responsible global (and services, driven by the needs of our SUPPORTER OF local) citizens. This is reflected in our clients and delivered by our highly THE LIFETIME commitment to the United Nations’ skilled professionals. ACHIEVEMENT AWARD Principles for Responsible Management Our approach is fuelled by passionate With 30 airlines flying to more than Education (PRME) and our work with commitment, progressive thinking, 120 destinations including Canada, Business in the Community. and a belief in placing client priorities the US, the Caribbean, Europe and the Our distinctive, research-led, at the heart of all we do. This ethos is Gulf, Glasgow Airport serves almost 10 contemporary programme portfolio supported by a depth of experience million passengers per year. The airport focused on global employability and and the dynamic abilities of our highly recorded its busiest year in 2016, during responsible leadership endorsed motivated teams who are shaping which it was also crowned Scottish by professional and academic today and tomorrow. Airport of the Year, European Airport accreditations supports over 4,500 full- We are trusted and chosen by of the Year and the Airport Operators time, part-time and executive students, private individuals, companies, Association (AOA) Airport of the Year. drawn from around 100 nations. government departments, education Since it first opened for business on We provide undergraduate and establishments, public sector bodies 2 May 1966, the airport has established postgraduate programmes in and commercial decision makers itself as a key component of Scotland’s international business, management, of many different kinds. The legal transport infrastructure, supporting HRM, accountancy, banking, advice we provide is shaped and more than 8,000 jobs. It plays a key role investment, risk, fashion, digital fine-tuned by understanding and in connecting Scotland with the world brand marketing, tourism and event close collaboration, as well as being and the routes it provides help drive management, multi-media journalism, informed by the wider economic tourism, encourage exports and attract law and social sciences. and business context. inward investment. We also understand how challenging Our approach is also shaped by Since January 2016, it has secured it is to design and deliver changes the ambitions of our own people. more than 40 new routes and services. that improve business and recognise We’re proud to provide an exceptional In addition to rapidly growing its that an organisation’s finest resource and supportive working environment European route network, it has cemented is its people. Together we can develop that nurtures and inspires, and our its position as Scotland’s leading long the knowledge, skills and expertise Investors in People Gold and Investors in haul airport with the arrival of airlines needed to improve business and Young People Gold ratings reflect this. such as Korean Air and Delta. leadership practice. For further information, visit: For further information, visit: For further information, visit: www.andersonstrathern.co.uk www.glasgowairport.com www.gcu.ac.uk/gsbs www.glasgowchamberofcommerce.com 15 INSPIRING CITY AWARDS 2018

GLASGOW TAXIS Taxi Outing Fund (trip to Troon). date, Glasgow Welcomes supports SUPPORTER OF THE Nobody knows Glasgow like we do. businesses and individuals by offering EDUCATION AWARD For further information, visit: a range of events, workshops and Glasgow Taxis Ltd proudly serves the www.glasgowtaxis.co.uk activities to help raise standards of city’s streets and beyond 24 hours a leadership, service excellence and day, every day of the year, with a fleet GLASGOW WELCOMES professionalism. of more than 800 fully licensed and SUPPORTER OF THE Our aim is that through our people wheelchair-accessible black taxis. With GLASGOW WELCOMES we foster an inclusive network of 2,000 drivers all expertly trained and SERVICE CHAMPION AWARD businesses to partner and share certified, Glasgow Taxis Ltd prides Glasgow Welcomes, the city’s best practice across Glasgow’s visitor itself on customer safety and providing tourism service initiative, inspires economy. By developing our people an efficient and reliable service to and develops our city’s people to we deliver real results and return on individuals and businesses alike. deliver outstanding, vibrant and investment that enhance the Glasgow Customers can book by phone, memorable visitor experiences. visitor journey. app and web booking and can pay This industry-led initiative plays a Activities include leadership events, by cash, card or Apple Pay in all cabs. key role in the city’s Tourism & Visitor with the Champions’ Network and A recent winner of the Evening Times Plan to 2023, and is supported by the learning journeys. The GW Service Glasgow’s Favourite Business Award at city’s public sector partners (Scottish Excellence Programme includes The Glasgow Business Awards, Glasgow Enterprise, Skills Development Scotland, the innovative Glasgow Welcomes- Taxis Ltd is also a proud supporter of VisitScotland and Glasgow Life), and Online module. Our new Recognition many local charities including The representatives from hospitality and Scheme showcases local businesses Prince & Princess of Wales Hospice, tourism-related sectors. committed to continuously striving CHAS, the Beatson and the Glasgow With around 12,000 participants to for service excellence. 16 www.glasgowchamberofcommerce.com INSPIRING CITY AWARDS 2018

Glasgow Welcomes is a Legacy Scotland with a total of 38,000 staff, offering bespoke communications Project for the Glasgow 2014 including 17,058 nurses and 3,785 solutions for a variety of businesses Commonwealth Games and medical and dental staff. and organisations. the Glasgow 2018 European The Board provides strategic It is run by Ross Wilson, a former Championships. leadership and performance national newspaper business editor, For further information, visit: management for the entire local who is well connected within the www.glasgowcitymarketing.com/ NHS system in the Greater Glasgow Scottish media scene and beyond. support/glasgow-welcomes and Clyde area and ensures that It is our belief that every business services are delivered effectively has a story to tell whether that’s in HACKING & PATERSON and efficiently. We are responsible print, in newsletters or across other SUPPORTER OF THE for the provision and management digital platforms. LEGACY AWARD of the whole range of health services Sometimes, it’s just about getting We are one of the country’s leading in this area including hospitals and good, solid advice on communicating independent providers of property General Practice. your message – especially important factoring services with a long- We work alongside partnership if things can, as they sometimes do, established reputation built upon organisations including six local go wrong. strong foundations of professionalism authorities and the voluntary We have a particularly strong and integrity, with a proven ability sector. NHS GGC serves a population presence within the housing to meet the ever-changing needs of 1.14 million. association sector handling the and expectations of the home For further information, visit: communications activities of a owning clients. www.nhsggc.org.uk range of high-profile social We factor a varied portfolio of housing providers. properties ranging from the traditional ROSS WILSON And we’ve always believed in a Glasgow tenement to the latest modern PUBLIC RELATIONS results-driven service that delivers developments and it is our strong belief SUPPORTER OF THE value for money. What’s the point that the many years of experience and CONTRIBUTION BY A YOUNG in spending a fortune on PR activity expertise we have gained since the BUSINESS LEADER AWARD and getting mediocre results? company was formed in Glasgow back Ross Wilson Public Relations is a Let us talk to you about making in 1922 is of great benefit to our home long-established PR consultancy and, of course, breaking your news owning clients. From our offices in Glasgow and Edinburgh, our knowledgeable and professional team of property managers offer excellent administrative services, along with advice and guidance in all aspects of residential property factoring, designed to ensure we assist homeowners in maintaining and preserving the condition and value of their property. This level of experience, allied to a culture of continuous improvement and a (hands-on) approach to property factoring means we are ideally placed to meet homeowners’ property factoring needs, both now and in the future. Hacking and Paterson Management Services provide a modern, dynamic, developing and multimedia property factoring service to the home owning Scottish public. For further information, visit: www.hackingandpaterson.co.uk

NHS GREATER GLASGOW AND CLYDE SUPPORTER OF THE CARER AWARD NHS Greater Glasgow and Clyde delivers effective and high-quality health services, to act to improve the health of our population and to do everything we can to address the wider social determinants of health which cause health inequalities. It is one of the largest employers in www.glasgowchamberofcommerce.com 17 INSPIRING CITY AWARDS 2018

at a price that won’t break the bank. our 150th year of operations in 2019. The Theatre Royal presents a wide For further information, visit: For further information, visit: variety of drama, dance, comedy, opera, www.rosswilsonpr.com www.srm.com musical and children’s theatre. It is home to Scottish Opera, and is a unique SIR ROBERT THE KING’S City Centre venue for conferences, MCALPINE THEATRE AND meetings and seminars. The Victorian SUPPORTER OF THEATRE ROYAL auditorium and stylish contemporary THE ART AND CULTURE AWARD SUPPORTER OF THE INNOVATION corporate areas provide privacy and Sir Robert McAlpine is a leading IN BUSINESS AWARD flexibility for many occasions. To this day, UK building and civil engineering The King's, Glasgow is one of Scotland's the Theatre Royal continues to present company. We combine outstanding most historic and significant theatres. first-class entertainment. Considered technical expertise with the personal It opened in 1904 as one of the most to be the home venue of Scottish Opera touch that comes with being a family- brilliant designs of the prolific theatre and Scottish Ballet, the entertainment owned company. architect Frank Matcham and has continues with hot ticket Christmas From our first contract, the repair played host to top stars and shows ever shows such as Jersey Boys and of a mine chimney for £2.45, to today’s since. It has hosted 50 years of the iconic Mamma Mia to keep the audiences huge stadia, shopping centres and arts panto, which over the years has featured in festive spirits. venues, it is a journey throughout which the Scottish greats including Stanley We pride ourselves on our company we have held true to our founder’s Baxter, Jimmy Logan, Rikki Fulton, values. We work collaboratively, are commitment to service and quality. Jack Milroy, Elaine C Smith and Gerard passionate about what we do, are We have made a significant Kelly. The theatre continues to present ambitious in what we can achieve contribution to the arts and cultural first-class musicals and pantomime and are smart in getting there. buildings in the city with projects such alongside a wider range of drama, For further information, visit: www. as the Theatre Royal Extension, the dance and comedy. Hosting impressive atgtickets.com/venues/kings-theatre Seona Reid Building for the Glasgow Scottish premieres such as Wicked, School of Art and the new City of and one of the key venues of Glasgow’s Glasgow College, a Stirling Prize Finalist. International Comedy Festival, the As a company founded near Glasgow King’s is one of the nation’s favourite WHYTE & MACKAY GROUP LTD we are looking forward to moving into touring venues. SUPPORTER OF THE CONTRIBUTION BY A BUSINESS LEADER AWARD Whyte & Mackay was founded on the docks of Glasgow in 1844. Today, Whyte & Mackay represents about nine per cent of the global Scotch whisky market, producing and distributing some of the most highly- awarded and respected whisky and spirit brands. The multi-award winning portfolio includes its single malt brands Jura, The Dalmore, Fettercairn and Tamnavulin, alongside blended malt Shackleton, and blended whisky collection that features the recently launched The Woodsman and its namesake Whyte & Mackay Blended Whisky, John Barr and Claymore. While the company’s product range is very much centred on Scotch whisky, its portfolio also includes vodka, rum, sherry and liqueurs. Whyte & Mackay Group Ltd operates in the heart of Glasgow where it has been for over 170 years. The company employs more than 470 people across the globe, and owns five distilleries and a state-of-the-art bottling plant in Scotland. It is the fifth-largest Scotch whisky manufacturer in the world, with its products distributed in more than 50 countries. Today, Whyte & Mackay is owned by Philippines-based Emperador Inc. For further information, visit: www.whyteandmackay.com 18 www.glasgowchamberofcommerce.com

MEMBER NEWS

Graeme McGuire, Managing Director, and DJ Robertson, Business Development Manager, AV One Solutions at the Oil & Gas Technology Centre AV One Solutions targets further growth following expansion

An award-winning technology Laings took over the Argyll Arcade business has announced its to celebrate the refurbishment of the Glasgow flagship store move to new office premises in Eurocentral, larger premises in Aberdeen and the appointment of an experienced industry professional. AV One Solutions, which Laings launch their new provides audio-visual services for onshore/offshore installation and event support, has secured look Glasgow store new office space at Eurocentral Business Park in Motherwell uxury jewellers, Laings, held an design and valuations. The space and relocated to new office elegant evening to show off and gives guests the chance to browse a space at the Nevis Business Park celebrate the refurbishment of selection of show-stopping jewellery in Aberdeen. the Glasgow flagship store in the as well as trying on some models from New space in Eurocentral allows LArgyll Arcade. the top brands from the world of a base to better provide growth Laings took over the historic arcade haute horology. and support for the central belt of to welcome customers to their party. There was also a competition on the Scotland while the larger building The blue carpet was lined with autumn night and one lucky winner walked in Aberdeen provides room for trees and beautiful images from the away with a sparkling prize. Guests further expansion. luxury jewellers’ autumn campaign. could choose an exclusive Laings The company has appointed Customers then had the chance to champagne glass, each with its own DJ Robertson as Business admire the new look of the family-run unique four-digit code that would then Development Manager to help store. The expanded space includes unlock a special cabinet. The winner on spearhead growth within the watch areas dedicated to the giants of the night was delighted to walk away AV sales, installation and event the watchmaking world, Patek Philippe with a sapphire pendant from Laings’ markets across multiple sectors. and Rolex, as well as the newly created exclusive Anna range, which is part private area for bespoke jewellery of their Family Collection.

Mackenzie Construction welcomes visit from Scotland’s Business Minister Mackenzie Construction welcomed of quality and efficiency, and ensuring the Minister for Business, Fair Work that all projects are delivered with and Skills, Jamie Hepburn MSP, to integrity and safety at the forefront for showcase its development of a world- everyone involved. class training hub for employees. Andy Dalrymple, Managing Based in Glasgow and Inverness, Director of Mackenzie Construction, and operating across Scotland, highlighted the firm’s training Mackenzie Construction designs and and development environment constructs infrastructure and assets for staff and progress towards key for public and private sector clients. business objectives including skills Jamie Hepburn MSP (centre) with Mark Wilson, Kristina King, Ross Good, Kerr McGuigan, The company’s focus is on providing development, the Scottish Business Andrew Ogilvie and Andy Dalrymple, certainty of project success, in terms Pledge and youth employment. Mackenzie Construction www.glasgowchamberofcommerce.com 19

MEMBER NEWS

Environment Secretary opens Shieldhall Tunnel in Glasgow

Scotland’s biggest sewer expected to benefit from fewer superstructure has become flooding incidents and improved operational in a feat of engineering environmental conditions. hailed as “extraordinary” by The tunnel is the flagship project Environment Secretary in Scottish Water’s investment in Roseanna Cunningham. the Glasgow area’s waste water She said that the Shieldhall Tunnel infrastructure, the biggest since in Glasgow, built on the legacy of Victorian times, and stretches for the country’s engineering and water 3.1 miles from Craigton to Queen’s Park pioneers, would benefit communities via Bellahouston and Pollok parks. for centuries to come. Ms Cunningham It was constructed over almost two visited the Scottish Water control room years by a team of more than 100 where the country’s vast network of workers, from countries across the pipes and sewers are managed and world, using a state-of-the-art tunnel monitored around the clock. boring machine (TBM) named Daisy Mark Dickson, Scottish Water’s Director of Flows have started to run through the Driller by a local schoolboy, which Capital Investment, and Environment Secretary Roseanna Cunningham, at the formal opening the tunnel from across the south- weighed 1000 tonnes and was longer of the Shieldhall Tunnel. side of Glasgow with communities than 14 buses. Picture courtesy of Scottish Water and SNS

Scott Martin, Executive Chairman, Glacier Energy Services

Glacier Energy Services strengthens heat exchanger division Glacier Energy Services has completed the acquisition of Aberdeen Radiators from G&M Radiator, as it moves to strengthen its heat exchanger proposition in the UK’s offshore market. Simran Panesar-Saggu, Associate; David Smith, Trainee Solicitor; Caroline Kirkwood, Receptionist Aberdeen Radiators was and Jack Gardiner, Partner, Turcan Connell founded in 1983 before being sold to Richard Irvin and subsequently to G&M Radiator in 2015. Aberdeen Radiators specialises in the Continued growth at Turcan servicing, installation and repair of radiators, heat exchangers and coolers, and will further boost Connell as the firm’s Glasgow Glacier’s existing heat exchanger capability in Aberdeen and team moves across the street Birmingham. Founded in 2011, Glacier has Legal firm Turcan Connell has more announcement in February this year, gone from strength to strength than doubled the size of its Glasgow Partner Peter Littlefield, who heads with a number of strategic office due to rising client demand in up the Glasgow office, said: “Client acquisitions across all its offerings. the city. demand has been rising in Glasgow With more than 200 employees The specialist private client business and it was clear we needed to move across the UK, Europe and Middle recently moved to new premises at to larger premises and although the East, the acquisition of Aberdeen 180 St Vincent Street, directly across physical distance involved is short – just Radiators heralds a continued the road from its previous office at a hop across St Vincent Street – this is a optimism for the markets 149 St Vincent Street. significant step-change in our business moving forward. Speaking at the time of the original footprint and our ambition in Glasgow.” 20 www.glasgowchamberofcommerce.com

GLASGOW TALKS

The future of tourism Two business leaders – determined to bring more visitors to Scotland – have captivated members at two separate Glasgow Talks events, sponsored by Clydesdale Bank and the Adam Smith Business School.

Glasgow Talks ... with Jonathan Hinkles, Managing Director, Loganair Jonathan Hinkles, Managing Director of Loganair, Scotland’s national airline, spoke about his company’s expansion plans for next year, which includes flying 50-seater regional jets Malcolm Roughead OBE (left), CEO, to a series of European Jonathan Hinkles, VisitScotland with Richard Muir, Deputy Chief Managing Director, Loganair destinations. Executive, Glasgow Chamber of Commerce “We will be flying our first jet in modern times. It will are not currently served.” the Highlands and Islands for £5.3bn, represents an 11 per be a significant upgrade and The airline boss told the business and tourism, using cent increase, a rate that enable us to go further afield. audience: “It is a good Glasgow as a hub.” would be welcomed by any There are major European opportunity for us to increase other industries. Adding the centres from Glasgow that travel between Europe and Glasgow Talks ... day-trip market of £6bn, this #ScotlandIsNow with equates to £11.3bn a year, and Malcolm Roughead OBE, when the supply chain is CEO, VisitScotland included this makes a total Meanwhile, while uncertainty of £13.5bn per annum. Business Loans Scotland over Brexit remains a deep “Which puts tourism right concern, Scotland’s tourism up there as one of the most economy is in robust health, important generators for the said the Chief Executive of Scottish economy,” he told Helping businesses to VisitScotland, the national the audience in the Radisson tourism agency. Blu Hotel. bridge the funding gap Malcolm Roughead However, one of the explained the current key aspects is migration Supporting 31 SMEs appreciate Business portion of Scotland’s biggest of labour, which may across 16 local authority Loans Scotland’s help industry, and praised be impacted by Brexit. areas to date, Business towards our project. We Glasgow for performing Around 60,000 people from Loans Scotland can help found the procedures ‘exceptionally well’. across Europe work in the to bridge the funding to be straight-forward “The city’s success has hospitality and leisure sector gap by providing loan and the processes went been building. This is about in Scotland. finance of up to £100,000 smoothly. We would continuous investment and “Organically, with the to new and growing recommend BLS to any commitment over time. It’s present growth we will need Scottish SMEs. SMEs who are seeking a tribute to Glasgow Life to increase the workforce Glenammer financial support to for putting in that effort by 5 per cent year on Engineering, based in expand their business.” and belief, which has been year. So we’ve got to try Ayr, were recently With a dedicated pot backed up by the Team and find more people to awarded a loan totalling of £5 million available, Glasgow approach,” he said. come through this system. £100,000 to enable full Business Loans Scotland He spoke broadly about That means making the control of manufacturing are keen to speak with the wider benefits. He said industry an attractive career their high-quality any business who may international overnight destination for people,” laboratory test sieves be interested in receiving expenditure was up he said. in-house. gap funding. 22 per cent to £2.3bn per He said while business Speaking of the loan To find out more or annum, which is a ‘fantastic rates, a squeeze on margins, awarded, Managing to start the application performance’. This is foreign a possible tourism levy and Director of Glenammer process, please visit the currency coming into GDPR, which has restricted Engineering Claire Wallis Business Loans Scotland Scotland from abroad. the use of customer data, said: “We very much website www.bls.scot The UK market also grew have had an impact, he sees by almost 4 per cent to ‘an underlying strength’ in Advertising feature £3 bn. This combined the Scottish tourism offering. www.glasgowchamberofcommerce.com 21

PARTNER NEWS

Laura Rutherford, PAMIS; Cara Devaney and daughter Layla; Matthew Watson, OCS and Mark Johnston, Managing MadeBrave® joins forces with Director, Glasgow Airport Campfire® to create new group Creative brand agency Campfire, located MadeBrave has in Leith’s fast-growing announced a tie-up creative and digital with award-winning hub, specialises in Edinburgh-based creative, high-quality content production film production across agency Campfire. The multiple channels and Glasgow Airport opens special deal will see the creation has built credentials in of a holding company, emerging technologies Changing Places support facility BornOriginal Group, under such as virtual reality (VR) which MadeBrave and and motion graphics. Campfire will continue to Founded in lasgow Airport Glasgow becomes the operate independently 2012, MadeBrave is has opened a new largest airport in Scotland with MadeBrave’s headquartered in the east £140,000 Changing to house a Changing Places founding director Andrew end of Glasgow’s Clyde Places facility to facility and one of 14 across Dobbie ascending to Gateway-owned Albus Gsupport passengers with the UK. group CEO and Campfire Building. It announced profound and multiple Representatives from the founder Lewis Phillips one of its largest ever learning difficulties. Scottish charity Promoting becoming a director and contracts recently, with The room will also benefit A More Inclusive Society shareholder in the group, the appointment as sole passengers with a wide (PAMIS), which supports while continuing to run creative partner for First range of physical disabilities people with learning Campfire as a director. Bus Scotland, owned by such as spinal injuries, disabilities in Scotland, With existing offices at its global transport giant muscular dystrophy and were invited to the airport Glasgow HQ and recently- FirstGroup plc. MadeBrave multiple sclerosis who often to help open the facility. opened London office, offers brand, design, need extra equipment and The airport’s compliance the deal will give the marketing strategy, space to allow them to use team along and its Person group a footprint in social media and toilet facilities safely and of Restricted Mobility Scotland’s capital. campaign creation. comfortably. (PRM) provider OCS worked With more than 9.9 with representatives from million passengers travelling PAMIS on the design and through its doors in 2017, requirements of the facility.

GRAHAM builds a path to university degree for staff A new Graduate Apprenticeship scheme that gives company employees the opportunity

to gain higher education Lewis Phillips (left), Founder, Campfire® with through the workplace Andrew Dobbie, Director, MadeBrave® has been supported by GRAHAM. Delivered as part of the GRAHAM Academy Reiss Fleming (left), Engineering Scotland, nine current Trainee who has completed a Technical Apprenticeship at and new employees Glasgow Kelvin College and of the construction Gerard O’Hare, Project Manager, GRAHAM Construction company have joined the programme this year. Development Scotland in a The undergraduate bid to provide a route into degrees in civil engineering, degree-level education for construction management those currently employed and quantity surveying or those who want to go will be completed at straight into work. Heriot Watt University Each course is designed and Glasgow Caledonian around the needs of the University. construction industry to The scheme is hosted ensure employees are and funded by Skills learning the necessary skills. 22 www.glasgowchamberofcommerce.com Made in Glasgow: a summer of sporting and culture success

superlative summer of a cultural programme that attracted Dr Stacey Hunter, left, Design Curator, sport in Glasgow galvanised Made in Glasgow by Local Heroes and tens of thousands of people and the city and rekindled Susan McKay, Commercial Director, included a mass karaoke and ceilidh memories of the fabulous Glasgow Chamber Commerce events, and an orchestral concert. CommonwealthA Games in 2014. Part of the celebrations included Organisers of the inaugural European the Made in Glasgow by Local Championships in August said over Heroes pop-up store, in partnership 360,000 people attended an event, with Glasgow Chamber of Commerce with 140,000 tickets sold and and supported by the City Council. 220,000 participating in free sport The store in 58 Albion Street featured and activities. design work from Mhari McMullan, The games were the first of their Laura Spring, Paulin, Ruth Mitchell, kind with sporting events jointly Scott Crawford, SOLAS, Soizig Carey hosted by Glasgow and Berlin. and Trakke. Among the hundreds Over the 10-day schedule Scotland of visitors and shoppers was welcomed more than 3,000 athletes, Councillor David McDonald, the who competed in diving, swimming, Deputy Leader of the City Council. open-water swimming, synchronised Several items were sold out including swimming, road cycling, track cycling, the Love & Squalor/Alice Dansey- BMX, mountain biking, golf team Park for open-water swimming and Wright’s new Glasgow raincoats. championships, gymnastics, rowing Strathclyde Country Park for rowing Team GB finished in second place and triathlon. and triathlon. The golfing tournament in the games medal table, behind The events spanned 12 venues, was held at Gleneagles. Russia, with four Glaswegian athletes including the SSE Hydro for artistic Alongside the sporting schedule, among the medallists. Laura Muir took gymnastics, Loch Lomond National George Square hosted Festival 2018, gold in Berlin for the 1500m, Duncan www.glasgowchamberofcommerce.com 23

hand and congratulated the team on The Made in Glasgow by Local Heroes pop-up store was a roaring success their success. At Tollcross International Swimming Centre, Russia topped the medal table with 10 golds in a haul of 26 after a thrilling seven-day competition, while Britain’s Adam Peaty took four golds. Championships Director, Colin Hartley, said: “A major marker of success will be the final broadcast numbers – we know the vast potential there is to showcase Scotland across Europe and beyond. However, the levels of competition, cheering and celebrating are all immediate indicators of the inaugural European Championships being an incredible success.” Culture and Tourism Secretary Fiona Hyslop said: “This has been an exciting sporting celebration delivering seven sports in two cities across two nations, uniting sporting federations Once again it showed how Glasgow in a way that has never been done before and builds on our success in successfully handles major events” hosting major events.” Stuart Patrick, Glasgow Chamber’s Chief Executive, said: “Once again it Scott won one silver and three gold team members by Rocco Cattaneo, showed how Glasgow successfully medals for swimming, Katie Archibald President of the Union of European handles major events. We are among took one gold and two silver medals Cyclists, at the closing celebrations one of the best cities in the world for for cycling and Jack Carlin took a in George Square, Glasgow on putting on multi-sporting occasions bronze for track cycling. The winning Sunday 12 August. Glasgow’s Lord such as the European Games. This trophy was presented to Russian Provost Eva Bolander was also on bodes well for the future.” 24 www.glasgowchamberofcommerce.com

THE GLASGOW BUSINESS AWARDS 2018

Organised by Main Sponsor

The 2018 winners

The height of achievement

he Glasgow Business Awards Attracting high-profile industry this event wasn’t just an evening to celebrated their 21st birthday support and involvement, our awards remember; it was an opportunity to this year with a glittering gala, once again sponsored by Royal be remembered. Awards Ceremony and Bank of Scotland, was the highlight TDinner at the Hilton Glasgow on of Glasgow’s social calendar. See the next issue of Glasgow Thursday 4 October 2018, hosted Celebrating achievements and Business for in-depth coverage by Fred MacAulay. saluting the success of our members, of the night and who won.

The Glasgow Business Awards 2018 categories: l Royal Bank of Scotland Award l The Glasgow Business Award l The Glasgow Business Award for Most Outstanding Business for Fair Work (1-50 employees) for International Trade l The Glasgow Business Award l The Glasgow Business Award l The Glasgow Business Award for Best Performing Small- for Fair Work (51 employees or over) for Sustainable Development Medium Business l The Glasgow Business Award l The Glasgow Business Award l The Glasgow Business Award for Family Business of the Year for Young Business Person of for Best Performing Large l The Glasgow Business Award the Year Business for Green Champion l Evening Times Award for l The Glasgow Business Award l The Glasgow Business Award Glasgow's Favourite Business for Entrepreneur of the Year for Healthy and Active Workplace l Glasgow Chamber of Commerce l The Glasgow Business Award l The Glasgow Business Award Award for Lifetime Achievement for Excellence in Communications for Innovation in Business www.glasgowchamberofcommerce.com 25 THE GLASGOW BUSINESS AWARDS 2018 Glasgow Chamber of Commerce gratefully acknowledges the support and sponsorship of the following companies for The Glasgow Business Awards 2018:

■ Royal Bank of Scotland Main Sponsor and Sponsor of Royal Bank of Scotland Award for Most Outstanding Business

Royal Bank of Scotland has paved the way in banking since it was established. From the world’s first overdraft, and the first house purchase loan by a UK bank, to the first fully-fledged internet banking service, the bank has a history of making life easier for its customers. Royal Bank launched their first mobile bank in 1946 and now has 23 mobile branches, serving the more remote communities in Scotland. The bank is committed to serving communities and putting the interests of customers first. It's with its customers every day for all the things that matter. Royal Bank of Scotland has more than two million customers in Scotland today, with over 120,000 business customers. They’ve been supporting We're passionate about helping we’ll help you realise them. We'll show these businesses, helping families and our clients to get the most from you what we are capable of when we contributing to local communities for their communications both digital meet ... and this time next year, we'll be almost 300 years. And over 12,000 and in print. showing you off as our latest work. Royal Bank of Scotland employees We combine excellent creative For more information on live and work in Scotland – it’s where ideas with the very latest in technology. Beam Digital and Design, visit: they call home. We deliver fantastic user experiences, www.beamdigital.co.uk To retain its close connections powerful marketing campaigns all with Scottish communities, the with a keen business eye. bank helps its employees make a For more than 30 years we have ■ Circular Glasgow difference through programmes such collectively been developing digital Sponsor of The Glasgow Business as MoneySense and STV Children’s and marketing solutions for our Award for Innovation in Business Appeal. As the main partner of Scottish clients which are creative, engaging, Edge, Royal Bank has had a massive technologically innovative, meaningful Circular Glasgow is a impact on the Scottish business and commercially sound. Between movement to inspire economy, providing £2.5 million us we've completed websites, web organisations of all sizes to innovate towards Scottish EDGE prize funding. applications, eCommerce, brand and future-proof their business models With the bank’s support, Scottish Edge identities, advertising campaigns, by adopting circular strategies. has awarded £5.6 million to Scotland’s packaging ranges, direct mail This involves a programme of activity entrepreneurial talent, created 479 new promotion and much, much more aimed at SMEs to provide support, tools jobs in Scotland and generated £21.6m for small businesses to multi-nationals and expert knowledge. It connects of additional turnover. to local government. companies across the city, helping For more information on Royal We love our work, and it shows. You them to open up new revenue streams, Bank of Scotland, visit: get the time of an experienced team increase competitive advantage and www.rbs.co.uk/business dedicated to producing the very best. realise financial savings using a range We're on a mission and we want you of practical initiatives. to be part of it. We're about as friendly Circular Glasgow is an initiative of ■ Beam Digital and Design and straightforward as it gets. Glasgow Chamber of Commerce with Sponsor of The Glasgow Business Our approach starts by understanding a vision to position Glasgow as a Award for Best Performing Small- your goals and we understand it can leading circular city. We aim to achieve Medium Business be a daunting prospect to begin or this by inspiring and encouraging change your digital journey, but we’ll Glasgow based businesses to look Beam Digital and Design is a make it seem like a walk in the park. at their current business models no-nonsense full-service creative We are happy to talk you though any differently through the adoption of digital and design agency in the projects you have in mind. new circular design-based strategies. heart of Glasgow's west end. Arrange a meeting with us and A circular economy is one in which 26 www.glasgowchamberofcommerce.com THE GLASGOW BUSINESS AWARDS

every product is created with the intent of extending its life span and adding value wherever possible through this process. Circular economy is a direct challenge to the current ‘take, make, dispose’ linear economy mentality. For more information on Circular Glasgow, visit: www.circularglasgow.com

■ City of Glasgow College Sponsor of The Glasgow Business Award for Young Business Person of the Year

City of Glasgow College is Scotland’s largest technical and professional skills college. Globally renowned for our work in the maritime sector, we are also the No 1 College in the UK for WorldSkills. Our twin-site, multi-award-winning super campus, right in the heart of Glasgow’s Learning Quarter and on the banks of the River Clyde, is built for 40,000 students and offers industry standard, state of the art facilities. City of Glasgow College's innovative communications that inform, entertain Street. Our submitted plans include approaches to teaching and learning and engage members, stakeholders, more than 600 build-to-rent homes, enable personalised development employees and customers. It’s why so new public spaces and access routes, across a range of over 2,000 courses many of our clients have been with us retail and leisure, alongside student from Access Level to Masters. for so long – and why we continue to accommodation. Our specialist curriculum is thrive, building lasting relationships with Best known for East Village, the continually updated to meet the needs people who trust our quality processes former London 2012 Athletes’ Village, of employers and partner universities, and products. we are now growing across the UK with ensuring that our students reach their If you need to engage with any 12,500 homes targeted in cities where full potential while studying with us. audience – large or small, in the UK, there is demand for new housing. For more information on further afield or both – please talk to For more information on Get Living, City of Glasgow College, visit: us about how we can help. visit www.getliving.com www.cityofglasgowcollege.ac.uk For more information on Connect, visit: www.connectmedia.cc ■ Glasgow City Council ■ Connect Sponsor of The Glasgow Business Sponsor of The Glasgow ■ Get Living Award for Fair Work (1-50 employees) Business Award for Excellence Sponsor of The Glasgow Business and The Glasgow Business Award for in Communications Award for Family Business of the Year Fair Work (51 employees or over)

At Connect, we create Get Living is leading the Glasgow City Council was award-winning online charge for a better way delighted to sponsor two new and print communications to help you to rent. One with no deposits. No fees. awards this year on the 21st engage with the people who matter No limits. Anniversary of The Glasgow to you most, delivering your message It starts with great homes, built Business Awards: The Glasgow Business across any platform, to any audience. for rent, in vibrant neighbourhoods. Awards for Fair Work, one for small Our experience means we can Homes that offer space, choice employers (1 to 50 employees) and assist with every step of the creative and the freedom to be your own. one for large employers (51 employees process. So from a kernel of an idea, Neighbourhoods that make things easy: or over). we help with strategy, commissioning, great transport connections, and loads The Glasgow Business Awards for Fair copywriting and photography. And going on right on your doorstep. Work celebrate and reward the city’s once the content is collated, our Then we make renting easy – not just most successful businesses where that teams are equally adept at design, when you’re choosing your home, but success is a direct result of having in editing, advertising, quality control once you’ve moved in. Our on-site team place Fair Work policies and practices and print management. is there, around the clock, looking after for their employees. We’re proud to give organisations the neighbourhood and helping with Fair Work businesses are leading the the same high quality across every everyday issues when you need us. way in demonstrating that providing platform, be it digital, print, video, In Glasgow, we plan to create a people with good quality work that can websites or apps. The result is powerful seven-acre neighbourhood just off High sustain them and their families results www.glasgowchamberofcommerce.com 27 Organised by Main Sponsor 2018 in direct improvements to business applications for the Ladbrokes, Coral For more information on Scottish performance and productivity, across and Betdaq brands. Water, visit www.scottishwater.co.uk all sectors, and all types of jobs. Ladbrokes Coral employs over 20,000 In sponsoring these new business people across Britain and Ireland and is awards, Glasgow City Council is a passionate supporter and sponsor of ■ ScottishPower demonstrating its own commitment to football, horse racing and sports, with Sponsor of The Glasgow Business growing the city’s economy sustainably its biggest sponsorship being Ladbrokes Award for Green Champion and in a way which works for all of our sponsorship of the SPFL. citizens. Together with the city’s Fair For more information on Ladbrokes ScottishPower has been Work businesses, we will achieve our Coral, visit www.ladbrokes.com at the heart of energy vision of making Glasgow a great place generation and distribution in Glasgow to live, to raise a family and to work. and beyond, for over 100 years. Glasgow City Council wants to ■ Scottish Water Providing energy services to around grow our economy in an inclusive Sponsor of The Glasgow Business 200,000 businesses throughout the and equitable way that is sustainable Award for Sustainable Development UK, ScottishPower recognises that as a and benefits the whole city and all its supplier of one of the essential services, residents. A strong economy, based on Scottish Water provides it plays a key role in helping small well paid, secure work is the foundation vital water and waste businesses grow and develop. of this and Glasgow’s businesses are water services, essential With this in mind, ScottishPower key to helping us deliver this vision. to daily life, to 2.52 million households has developed a range of services To support this, we are committed and 153,000 business premises across specifically designed to support to creating the right conditions to Scotland, and is trusted to care for the the small business community. encourage them to thrive; from global water on which Scotland depends. ScottishPower values its business firms bringing large-scale investment We are one of the UK’s top customers and aims to provide them to the small and medium sized performing water companies, with competitively priced, tailored businesses which are the bedrock providing our customers with high deals supplemented with the support of local economies. levels of service. of a dedicated UK based Business For more information on Glasgow City We are continuing to build an Energy Team. Council, visit: www.glasgow.gov.uk increasingly sustainable business, From contracts of varying lengths, while our average household charge to online account management and remains one of the lowest in Great a personalised welcome programme, ■ Ladbrokes Coral Britain. The quality of drinking water we keep the needs of our business Sponsor of The Glasgow we provide to customers has been customers at the heart of everything Business Award for Best sustained at a high level and our we do. Performing Large Business investment helps to support jobs and For more information on economic growth while protecting ScottishPower, visit: Ladbrokes Coral, owned and enhancing the environment. www.scottishpower.co.uk/smallbusiness by the GVC Group, is the Looking ahead, we are focused biggest multi-channel on sustaining high performance so betting operator in the UK and Ireland that we continue to provide our ■ Sustrans Scotland operating over 3,300 betting shops customers with a consistently high Sponsor of The Glasgow and delivering digital betting through standard of service and great value Business Award for Healthy desktop and mobile betting for money. and Active Workplace

Sustrans is the charity that makes it easier for people to walk and cycle. We are engineers and educators, experts and advocates. We connect people and places, create liveable neighbourhoods and transform the school run and commute. In Scotland, Sustrans works closely with communities, the Scottish Government, local authorities and other partners to ensure that people in Scotland have access to a network of safe walking and cycling routes; making Scotland a healthy, happy place to live, work and play. We work with employers and businesses to promote sustainable and active travel in the workplace. Our workplace offers provide employers with all you need to achieve healthier, happier staff, and business savings. 28 www.glasgowchamberofcommerce.com THE GLASGOW BUSINESS AWARDS

Sustrans Scotland was proud For more information on Wright, words. There’s an instant connection to sponsor the Healthy and Active Johnston & Mackenzie LLP, visit from image to brain. On a website Workplace Award at The Glasgow www.wjm.co.uk especially. See, want, click, buy. The Business Awards with Glasgow visual is all. Chamber of Commerce. We hope One shot. One sale. the award achieves recognition for ■ Evening Times But not all pictures sell. Not all pictures workplaces in Glasgow that support Media Partner and Sponsor of The work. Because they show the wrong and encourage healthy initiatives like Evening Times Award for Glasgow's thing or the right thing badly. walking and cycling to work. Favourite Business Stewart Cunningham takes good We want to inspire other businesses pictures. He has been a successful in the city to realise the economic Nobody Knows professional photographer in news and health benefits of an active and Glasgow Better. and commerce, working globally for engaged workforce. For more than 140 years the Evening 40 years. His pictures work. For more information on Sustrans, Times has been keeping Glasgow Maybe you’re a photographer. Maybe visit: www.sustrans.org.uk/scotland up-to-date with everything that you have several thousand pounds’ happens across the city. Every month, worth of camera gear, a good eye, a love through our print and online editions, for gadgets and even the praise of family ■ Wright, Johnston & Mackenzie LLP more than 1.5 million people are kept and friends. Sponsor of The Glasgow Business informed with all the latest in news, But knowing what works, what sells Award for Entrepreneur of the Year business, sport and entertainment. and how to make the picture that The Evening Times has been accomplishes that is a different matter. Law for your life, media partner of The Glasgow It’s like golf. Once a round, you’ll hit a Law for your business. Business Awards for over a decade, shot every bit as good as anything Rory Wright, Johnston and since our involvement we have McIlroy could do. You’ll get lucky. & Mackenzie LLP is a full-service, supported a unique category in the One shot. That’s the joy of the game independent Scottish law firm, competition – The Evening Times for amateurs. Every so often, you’re as with a history stretching back over Award for Glasgow's Favourite Business. good as a pro. But not 60 shots a round. 160 years, operating from offices Voted for by our readers, previous Not practising every day you’re not in Glasgow, Edinburgh, Inverness winners include: Auchentoshan; playing. Not delivering day in day out. and Dunblane. The Pavilion Theatre; Slater Menswear; Making it work. Stewart Cunningham. WJM’s purpose and vision is simple: to The Q Club; Barrhead Travel; Glasgow 60 shots a round. build long-term, rewarding relationships Taxis; Glasgow Credit Union; The One shot, one sale. No luck. with our clients that are noticeably Business Incentives Group; The For more information on Great better than anything else on offer Pets’n’Vets Family; Mono and last Scot Photography, visit: elsewhere. WJM’s staff are committed year’s winner Tam Shepherds Trick www.greatscotphotography.com to looking after everything you need, Shop – all firms close to the heart of whether for you, your business, your the public. community or your family. The Evening Times is dedicated to ■ Hilton Glasgow Our key task is to get to know you promoting the very best of Glasgow Pre-Dinner Drinks Reception and your circumstances so that we can and, in particular, in promoting, offer the most appropriate service for celebrating and supporting the Stay at the Hilton Glasgow your personal or commercial needs. businesses which help make this and enjoy a wide variety of WJM’s lawyers strive to be professional city the economic heart of Scotland. services and facilities designed and commercially astute, as well as Once again, we are proud and to make your stay perfect. Spend a easy to deal with. This makes WJM privileged to be involved in The relaxing afternoon in the luxurious spa a place of practical advice for all Glasgow Business Awards and to or explore the bustling city centre right our clients. WJM follows a policy of help celebrate the success and on your doorstep. continual improvement and innovation achievements of our top companies. Meetings and events throughout all legal services, to better For more information on the Evening Host meetings and events for up serve our clients in Scotland and across Times, visit: www.eveningtimes.co.uk to 1,000 guests at Hilton Glasgow, the UK. and enjoy the prestige of one of We have a network of offices across Glasgow’s finest venues. Perfect for Scotland, enabling you to benefit ■ Great Scot Photography award ceremonies, conferences from our teams of experts regardless (Stewart Cunningham) and exhibitions, charity events and of where you, or they, are based. Photography weddings, Hilton Glasgow offers a Whenever our input is needed, you range of venues, from the extravagant can count on our knowledge and One shot. Grand Ballroom to intimate meeting experience to help you achieve No luck. rooms with panoramic views of successful outcomes and set your Here are 250 words. You shouldn’t Glasgow’s West End. mind at rest. read them all, because most of them Dining and drinks WJM looks forward to welcoming you don’t really matter. The ones that do Discover Hilton Glasgow’s three inspired the next time you need legal expertise. are pictures. Or to be precise, the ones dining venues, each offering iconic Contact us to find out how we can work that do are: ‘pictures’; ‘Stewart’ and dishes prepared with a modern twist. with you to help you achieve what you ‘Cunningham’. Savour hearty, honest food at Morblas want out of life for yourself, your family To sell most things – services, goods, Seafood and Grill, experience whisky and your business. even people – pictures work better than cocktail creations and local and craft www.glasgowchamberofcommerce.com 29 Organised by Main Sponsor 2018

beers at Whisky Mist or invite friends to add value and seamless integration, OHSAS 18001, FSC and PEFC certification to afternoon tea at The Tea Lounge our service covers pre-press, print, complete our line-up of accreditations. by Dilmah. packaging, fulfilment and distribution For more information on MBM Rooms and suites from our new premises in East Kilbride. Print and Supply Chain Solutions, Stay at Hilton Glasgow – home to Our studio is equipped with the visit: www.mbmprint.co.uk 319 stylish guest rooms and suites, latest technology and industry standard many with breathtaking views of the hardware and software, taking customer iconic Glasgow cityscape. Choose product to the printing presses quickly ■ Vision Events Glasgow luxury accommodation that works for and more accurately than ever before. AV you, from stylish deluxe and family- Proud to be a leading provider of friendly rooms, to executive rooms lithographic print, we produce an Vision Events Glasgow with full access to the executive lounge extensive portfolio of formats to high- GLASGOW is an industry-leading or upgrade to one of two well- profile blue-chip clients. Utilising both production company creating world- appointed suites. sheet-fed and web-fed B1 litho presses, class events across the UK and Europe Health, fitness and spa we achieve a versatile and efficient from our office and warehouse in Enjoy a unique spa experience and service, printing from single colour Glasgow. Our team has a 30+ year pamper session in The Ocean Rooms up to eight colours in one pass. A full history of producing outstanding Spa and Hair Spa. Work out in the gym, complement of binding and finishing events – it's our passion. relax in the steam room or sauna, or options is also available, all in-house. As with our client list, our events and cool off in our 15-metre pool. We also have a digital department, projects vary enormously; ranging from For more information on Hilton offering print in mono and full colour small product launches and intimate Glasgow, visit: www.hiltonglasgow.co.uk including personalisation to your parties through to full-scale international specific needs utilising our variable data conferences, glittering awards technology. Fast, flexible and efficient ceremonies and complex roadshows. ■ MBM Print & Supply Chain – the right solution to short run and Unlike other companies in our Solutions targeted requirements. industry, Vision Events Glasgow offers Programmes Our intelligent ERP system allows the ‘full package’ including cutting printed and purchased components edge AV equipment and event MBM Print and Supply to be gathered, packed and validated technology, full creative production Chain Solutions is a long in-line via a check weigh and and event planning, completely in- established printing barcode verification system to ensure house. Our unique approach means company based in East Kilbride – but accurate configuration of customer you have one team from start to finish we don't stop there. With our extensive kits every time. for excellent project control to give market experience, we have evolved to Quality is at the heart of our business, your event the creative edge. offer comprehensive supply chain holding ISO 9001 registration since 1992 For more information on solutions that reach far and beyond the and in 2003 achieved Pharmaceutical Vision Events Glasgow, visit: traditional printing process. Designed Accreditation PS9000. ISO 14001, www.visioneventsglasgow.co.uk 30 www.glasgowchamberofcommerce.com

A friendly environment The retail betting business contributes around £235 million in Scotland through taxes, rates and salary costs.

etting shops are campaigns, including a an important part community campaign of the fabric of in Inverness, and a six Scotland’s high month project in Scottish Bstreets, supporting local schools and youth groups jobs, the retail sector and to highlight the risks the public purse, but they associated with problem also serve as important gambling to young people. community hubs, where “Our teams are very much local people can socialise part of the community and have a bet in a safe they serve, providing a fun and friendly environment. and friendly social haven More than this, Ladbrokes for those who feel isolated, Coral, owned by the and raising funds and GVC Group, insists its volunteering for those in wider contribution to the need,” Hector added. economy should not be betting shops and delivering betting business contributes Ladbrokes’ Dunoon shop ignored. The company, a digital betting through around £235 million in recently beat entrants from category sponsor of The desktop and mobile Scotland through taxes, across Scotland to win the Glasgow Business Awards, betting applications for rent, rates and salary costs. ‘Community Betting Shop is the biggest multi-channel the Ladbrokes, Coral and Ladbrokes Coral employs of the Year Award’ for 2018. betting operator in the Betdaq brands. over 20,000 people across Launched by ABB UK and Ireland with 3,300 As an industry, the retail Britain and Ireland and is a Scotland, the trade body passionate supporter and for retail betting shops in sponsor of football, horse Scotland, the competition racing and sports, with its recognises the contribution biggest sponsorship being betting shop staff make its sponsorship of the SPFL. in their local communities “We’re very much through volunteering, community based, we fundraising and bringing build relationships within people together. communities and we tend ABB Scotland spokesman to have relationships Donald Morrison said: “We where we can keep an launched this competition eye on our customers, because we felt it was particularly our older ones. important to celebrate This sense of community the amazing work that spirit is alive across the so many staff do in industry,” says Regional their local community Director Chris Hector. through fundraising In 2017, shop teams and and volunteering. This customers from Ladbrokes community spirit is perfectly Coral raised thousands of illustrated in Dunoon, pounds for the Glasgow where shop staff have been Children’s Hospital Charity. making a real difference to Following a marathon run their communities for years.” of fundraising events, Judges awarded the prize including quiz nights, to Ladbrokes Dunoon for collection tins in shops their fundraising efforts in and sponsored walks, shop support of local charities, teams from Glasgow and sports groups and health surrounding areas secured facilities. Over the past two a massive £35,000 for much- decades, shop staff have needed equipment and raised in excess of £50,000 are on course this year to through race nights, coffee beat their 2017 fundraising mornings, sponsored walks performance. and raffles. Over the past Betting shops have also 12 months alone, the team helped fund and support has raised around £5,000 responsible gambling for good causes. www.glasgowchamberofcommerce.com 31

HOPE AND INSPIRATION This year’s #NoWrongPath campaign was joined by members of the public and celebrities, all in support of Scottish school pupils

n 7 August 2018, as 135,000 results, so I think it was something Scottish school pupils received people could relate to. That feeling of their exam results from nerves, excitement, fear and ultimately the Scottish Qualification happiness or disappointment. I believe OAuthority, the #NoWrongPath that people really wanted to help young campaign was reignited for a second people going through that and help year to support students with messages inspire them. It’s about saying they can of hope and inspiration. It has been a get to where they want to go if they try major success story. Glasgow Business and that very few people take a straight (GB) spoke to Leona Seaton (LS), path to a career. Programme Director of DYW Glasgow, part of Glasgow Chamber of Commerce, GB: This year was even bigger than who came up with the original idea. last year, why do you think that was? LS: Last year the team did a lot of leg GB: The 2018 campaign was work reaching out to people and phenomenally successful this year. of them had got there in the same way. their networks encouraging them to Can you give a taste of the response? I came on the idea of an image-based get involved. None of this happened LS: It’s been amazing. There were social media campaign with the tag overnight, even though it might appear 28.5 million Twitter impressions, up line #NoWrongPath and Jenn, our that way. We did all of that again this 14.5 million from the first year, with Digital Communications guru, took year plus we had momentum from last more than 11,500 individual it from there. year. From June onwards we had people contributors, up by more than getting in touch asking “Are you doing 6,200. #NoWrongPath received a GB: The campaign had a strong it again?” I think people knew what they massive amount of media attention message, can you explain what it is? were supporting and why, so it was including a BBC radio interview and LS: Asking people to share their journey more of an open door. It also really helps even a motion of encouragement about what they did when they left that there are 20 other regional DYW in the Scottish Parliament. school to where they are now. It’s a groups across Scotland who got on message of hope, encouragement and board plus we had support from high GB: Where did the idea inspiration to young people on one profile people such as actors, celebrities come from? of the most important days of their and bloggers. I think people in Scotland LS: A key part of Developing lives. It is about telling people that really took it to their hearts. the Young Workforce is to help where they start on their journey young people understand the isn’t where they will stop. GB: Have you been pleased with range of jobs and occupations the response? open to them. I was thinking GB: Why do you think LS: We’re all delighted and very chuffed about how we might so many people chose as a team. communicate this to to support the them in an engaging campaign? way. Working as part LS: It’s a shared of Glasgow Chamber experience. We’ve means we get to meet experienced that lots of interesting point in our lives people in various where we were jobs and yet none waiting on exam 32 www.glasgowchamberofcommerce.com The route to business travel success

t’s better to travel well than Most firms have to organise travel In a nutshell, it’s not the size to arrive” goes the saying – for their executives or employees at of your company but the size of but whether it’s true or not one time or other. It’s the frequency your regular travel spend that depends on who sorts out and range of trips that’s most likely determines if an agency fee is “Ithe travel arrangements. to determine the need for outside justified. Leaving aside the origins of this help. If you’re arranging a few trips On a general level, the trend in maxim (incorrectly attributed to a year for a small number of people the business travel sector looks to Buddha, but more likely to have its then there’s probably no necessity be positive. One industry survey – roots in the writings of Robert Louis to engage the services of a travel the EVP 2018 European Business Stevenson), there’s good evidence management company. But if you’re Travel Barometer* – indicates a to suggest that arranging business setting up regular trips every month “strong note for optimism” in travel is one of those necessities that’s for your people it’s a good bet that the sector this year, with a rise in best left to the experts. you’d benefit from external expertise. spending of 3.4 per cent anticipated.

34 www.glasgowchamberofcommerce.com

For one, it can be difficult to In times of austerity or tight review the quality of the service provided by a travel management budgets, people travelling for firm unless you set up a process where your staff can give regular business might not receive the feedback. If you have a strong levels of comfort and luxury they have corporate culture, any outside company you commission must enjoyed in the past, but you’ll want your recognise and observe your goals and values, especially when they people to arrive at their destination are acting on your behalf. And, if you operate multiple sites, it could refreshed and ready to perform at their best” be that some of your people are reluctant to take suggestions or directions from an outside firm. Different needs it meets the company’s needs and Of course, there’s no guarantee The bottom line is that travelling is any policies you have in place. That you will realise financial savings expensive. And the needs of business can be hard for a finance manager, by outsourcing, but at the least travellers are not the same as those who’s often given the task but you should be looking at similar who are travelling for leisure. For whose expertise, understandably, yearly costs. Furthermore, it makes example, there is often the need to doesn’t lie in the world of ticketing, sense to remember that a travel operate to a specific timetable. It may timetables and train fares. If this management company with expert be necessary for the person involved to responsibility is tacked onto their industry insight will be able to work while they are travelling and they role there’s every chance they negotiate better rates with vendors may need to be in regular contact with will end up depending on travel than a company that doesn’t have head office while they are away. providers for help. that sector knowledge. There are lots of elements that However, if you appoint a travel In times of austerity or tight have to be smoothly integrated. management company you’ll find budgets, people travelling for Arrangements have to be right for the their knowledge of the industry business might not receive the levels person taking the trip, they have to be working for you. You’ll benefit from of comfort and luxury that they have fiscally responsible, and above all, they savings gained through negotiated enjoyed in the past. However, if they have to be safe. rates for airfares, hotel and car hire are your people you’ll want them to It might seem simple enough costs, and so on. A good agency arrive at their destination refreshed to use online tools to check airline will provide you with a tailor-made and ready to perform at their best, prices, then pair a flight with a 24/7 service, and help with issues having been able to carry out any hotel that’s close to the business such as changes and cancellations, necessary work on the way. You’ll meeting you or your colleagues are travel analysis, discount negotiation, want them to stay in a comfortable attending. But that can sometimes tracking of spending, advanced location that has the resources and be more convoluted than it sounds – warning of severe weather that amenities they need, and transport one thing to remember is that travel might affect travel plans, and so on. on the ground that gets them search sites can have time limited They will make sure your policies where they need to be, when they offers and the deal you spot might are followed, bringing consistency need to be there. not be available after the travel has to your approach. Stevenson knew a thing or two been authorised. You’ll find that you hand about wandering the globe and he Accordingly, leaving individuals to responsibility to people who also said: “We are all travellers in the decide their own travel plans could understand the sector and can wilderness of this world, and the not only be costly but could land deliver what’s needed effectively. best we can find in our travels is an the person involved with a logistical Basic oversight processes are honest friend.” Choose your travel and organisational headache. handled by a firm that has the management company wisely and If your firm handles its own travel right expertise, experience and you’ll benefit from having your own arrangements, it’s more than likely industry connections. honest friend. you’ll have to nominate someone And individual employees will to oversee each trip, making sure praise the Lord that they don’t have *THE EVP 2018 EUROPEAN to figure out their own complicated Business Travel Barometer was reservations and travel plans. produced by American Express with When you want to assess market research carried out by the performance it’s easier to measure BVA Group. KEY FACTORS one single company through a The Global Business Travel service level agreement (SLA), than European Business Travel by using a series of matrices across Barometer for 2018 revealed that a range of firms. The SLA helps you the key factors determining the make sure the quality of service you setting up of travel and expense expect is met. It can include options policies remain: such as specific periods when a • the safety and security of travellers report will be produced for review. • effectiveness and productivity of travelling employees Consideration • control of direct and indirect costs As with any business service, hiring • employee satisfaction. a travel management company can come with drawbacks.

36 www.glasgowchamberofcommerce.com

The events horizon

usinesses, like sports, rely might be reluctant to advance their Organisers such as ScotKart, with crucially on teamwork. Well- ideas in the office environment to its go-kart tracks at Cambuslang and chosen individuals combining suddenly show a dash of creativity Clydebank, present a less lavish but their skills, collaborating with when deploying their skills in higher-octane chance to go wheel- Band supporting their colleagues to navigation, shelter building or knot- to-wheel with the boss and impress achieve winning results are essential tying in an overnight survival adventure. with your combative, ambitious spirit – to wellbeing, growth and results. The range of offerings in Scotland while entertaining your F1 dreams – Employee engagement, though, is huge – and at the upper end might in a scaled-down racing circuit. is not driven solely by financial and just be a bit disheartening for all Of course, given Glasgow’s passion benefits packages and while a but the most affluent corporates, for football, there are several clubs conference day with break-out groups determined to impress their key clients with impressive facilities that allow you and a motivational speaker might – in many cases from overseas. A day to comfortably view the match from provide a wealth of insight and a at Carnoustie’s Claret Pavilion at the behind glass while enjoying buffets or caffeine high, there’s an excellent case Open this year, for example, would three-course meals and complimentary for us all getting out of our business have allowed you to treat your guests bars. Both Ibrox and Celtic Park have suits – and comfort zones – at least to an admission ticket, private tables, facilities that host conferences for once a year. a champagne and canapé reception, groups of 100 and more, to smaller Team-building events have the four-course lunch, complimentary meeting rooms for groups of 20. advantage of encouraging those who drinks … at £800 plus VAT per person. For 30 years the SEC (Scottish Event www.glasgowchamberofcommerce.com 37

Campus) has been at the heart of Glasgow’s story, hosting major events, Technology is a driver in exhibitions and conventions. The SEC corporate events and has continually developed as a venue, with the opening of the SEC Armadillo people are understanding in 1997 and the SSE Hydro in 2013. “Big enough to accommodate, small how this can be more focused on enough to care,” is the mantra of the conference sales team, which deals with both outdoor and indoor events” clients from a range of sectors including automotive, healthcare, finance and theatre style, classroom or boardroom points out, does not necessarily involve professional services, energy and FMCG. layout offering complete flexibility taking clients to St Andrews – for good Hamilton Park Racecourse has a for any type of event. We have an reasons. “It doesn’t matter when you range of newly refurbished suites experienced and dedicated events go to the Old Course,” he says. “There’s providing complete flexibility for any team who are on hand to assist with always an interested crowd around type of event, from a board meeting every element of the planning and the clubhouse and the client might to a high profile presentation. The our friendly, flexible approach allows think they’re happy until they reach Racecourse also boasts 20 acres of organisers to create the perfect event the first tee … where it all becomes outdoor space and is a popular choice to suit their specific requirements.” a bit daunting.” for corporate away days and team Ladies’ Day, held at Musselburgh It’s important, says Farmer, to building events. The meeting rooms Race Course each June is a highly identify exactly what the client’s have views over the extensive grounds successful event (it was a sell-out requirements are. “Often it’s good thanks to floor to ceiling windows and this year) sponsored by Stobo Castle to take away a bit of the intimidation the venue’s catering and events partner, hotel and spa in Peeblesshire. Stobo factor. There are some great venues we Sodexo Prestige Venues & Events, Castle says that many of the 10,000 can introduce them to on the Ayrshire offers a personalised service to ensure racegoers who attend Ladies’ Day are coast which may not previously organisers’ needs are met. The venue’s existing or potential clients and it has have been on their radar. One of my award-winning chefs also carefully committed to a further sponsorship favourites is Prestwick where the very source ingredients and work with event relationship until 2023 with the East first Open was held – the bunker at bookers to create bespoke menus. Lothian racecourse. hole three is vast, a real experience.” Georgia McKay, Sales Manager for David Farmer, owner of events He adds that team-building events Sodexo Prestige Venues & Events, company Corporate Scotland, says that at Corporate Scotland are increasingly said: “We have 18 meetings and events in this country golf is an obvious add-on creative. “Companies, for instance in suites which can be configured as attraction after a conference. This, he the financial services and technology 38 www.glasgowchamberofcommerce.com

sectors, are looking for Montmartre Suite caters for something more than parties of 10-100. shooting bows and arrows. “We have continued to fare “We listen very hard to very well with the corporate what objectives the client is market where clients trying to achieve and ensure include those in the banking, they have as much fun as transport and construction they like, from mini Highland sectors,” he says. Games to events where we “Clients always want can use iPads to programme slightly more than their specific challenges. These budgets allow – however, also include office, city since we offer a more centre events and business bespoke service than most, away days”. we enjoy a high percentage He adds: “Technology of repeat business.” is a driver in corporate Even small family events and people are companies, concludes understanding how this can David Farmer, increasingly be more focused on both recognise the value of outdoor and indoor events.” motivational days out Clients have increasingly – and the new, varied and high expectations, concurs sophisticated options Marc Jones, general that exist to help create manager of La Bonne bonds that will transfer Auberge in Glasgow whose into the workplace.

We listen very hard to what objectives the client is trying to achieve” www.glasgowchamberofcommerce.com 39 EXPLORE ST COLUMBA’S SCHOOL t Columba’s School in Kilmacolm is renowned for its first-class education and academic excellence. Our Ssize is also our strength. With about 700 pupils aged 3-18, each child is known by name and recognised as an individual. Our beautiful countryside location, on the outskirts of Glasgow, attracts pupils from a 30-mile radius with the aid of our dedicated coach service. This unique setting and the outstanding educational experience we offer creates an environment that allows each pupil to realise their full potential, grow and flourish. Our outdoor education programme benefit from hands-on learning. From achieved a 97.3 per cent pass rate at supports the development of an Junior School, philosophy, drama, National 5 this year of which 78.6 per all-round individual. These outdoor music, art, enterprise, STEM, chess, golf, cent were at grade A and 40 per cent skills begin with our fledgling learners Mini and Junior Duke Awards are all at A Band 1. where we turn our classrooms inside part of our dynamic extra-curricular The rounded nature of St Columba’s out to enhance the power of play. programme. is evident in the record number of As well as reading, writing and In Senior School, we believe in sports internationalists often leading numeracy skills, our Early Years the promotion of excellence in an to sporting sponsorships in the USA, children are taught PE, French, music environment that is both challenging record number of entries and awards and drama by specialist teachers. They and vibrant. As a result, pupils achieved for Duke of Edinburgh and also have access to a fabulous all- achieve consistently outstanding outstanding musical, debating and season play space and our Wild Woods examination results. Despite a national public speaking performances. where they can create, build dens and pass rate of 77.4 per cent, our pupils Come and explore St Columba’s. 40 www.glasgowchamberofcommerce.com

NEW MEMBERS

AS Homes (Scotland) Ltd DRG Group reservation Glasgow G2 6HJ 205 St Vincent Street 87 St Vincent Street Vehicle hire. T: 0141 202 0686 Glasgow G2 5QD Glasgow G2 5TF No of Employees: 1-10 E: geoff.d@rdgengineering. T: 0141 229 1646 T: 0141 221 6100 Contact: Khaleel Shakil co.uk E: [email protected] E: [email protected] W: www.rdgengineering.co.uk W: www.ashscot.co.uk W: www.thedrg.co.uk iPower Unlimited Consulting engineers. House Builder. Restaurant operator with 72 Tynecastle Crescent No of Employees: 11-50 No of Employees: 11-50 brands including Di Maggio’s Glasgow G32 0AX Contact: Geoff Davies Contact: Paul Kelly and The Anchor Line. T: 07714 751512 No of Employees: 51-250 E: ameed_versace@hotmail. 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Glasgow G1 3JE 4a Dumbrock Road Castle Fine Art No of Employees: 1-10 T: 0141 221 0121 Strathblane 96 Queen Street Contact: Brendan Dine E: [email protected] Glasgow G63 9EF Glasgow G1 3AQ W: www.laingsuk.com T: 07808 536534 T: 0121 616 1313 Gie it Laldy Jeweller. E: campbell.ure@btinternet. E: pwatson@castlegalleries. 199 Crow Road No of Employees: 251+ com com Glasgow G11 7PD Contact: Sally Alobaidi W: www.thealternativeboard. W: www.castlegalleries.com T: 07977 487331 co.uk Art publisher and art E: [email protected] Mott MacDonald Ltd Assisting SMEs to grow or galleries throughout the UK. W: www.gieitlaldy.com St Vincent Plaza transform their business. No of Employees: 1-10 Designer, printer and retailer 319 St Vincent Street No of Employees: 1-10 Contact: Paul Watson of Scottish cards and gifts. Glasgow G2 5LD Contact: Campbell Ure No of Employees: 1-10 T: 0141 222 4500 Chris Stewart Group Contact: Lisa Donati E: [email protected] The Glasgow Contact Ltd The Tower W: www.mottmac.com 272 Bath Street 7 Advocate’s Close Grayling Engineering and management Glasgow G2 4JR Edinburgh EH1 1ND 107/3 George Street consulting. T: 07530 344645 T: 0131 225 9567 Edinburgh EH2 3ES No of Employees: 251+ E: [email protected] E: marie-jane@ T: 0131 226 2363 Contact: Nicola Barrie W: www.theglasgowcontact. chrisstewartgroup.com E: james.matheson@grayling. com W: www.chrisstewartgroup. com Quartztec Europe Ltd Lifestyle management support. com W: www.grayling.com/gb 5 Langlands Place No of Employees: 1-10 Real estate developer, Communications agency Kelvin South Business Park Contact: Liz Gillan investor and operator. specialising in public relations East Kilbride G75 0ND No of Employees: 11-50 and public affairs. T: 01355 244456 VR Simulators Contact: Marie-Jane Gray No of Employees: 11-50 E: marc.spence@quartztec- 36 Gallowgate Contact: James Matheson europe.com Glasgow G1 5AB Crieff Hydro Limited W: www.quartztec-europe.com T: 0141 370 6048 Strathearn House Green Cross Training Quartz fabrication. E: [email protected] Ferntower Road 19 Candymill Lane No of Employees: 11-50 W: www.vr-simulators.com Crieff PH7 3LQ Bothwell Bridge Business Park Contact: Marc Spence Virtual reality racing centre T: 01764 651674 Bothwell Road with full motion seats. E: caroline.harries@ Hamilton ML3 0FD Radisson RED Glasgow No of Employees: 1-10 crieffhydro.com T: 0330 110 5233 Finnieston Quay Contact: John Kerr W: www.crieffhydro.com E: caroline.meikle@ 25 Tunnel Street Four star estate. greencrosstraining.co.uk Glasgow G3 8HL Where Now Consulting Ltd No of Employees: 1-10 W: www.greencrosstraining. T: 07896 912434 Redholm House Contact: Caroline Harries co.uk E: emma.jackson@radissonred. Wemyss Bay Road Training provider. com Wemyss Bay PA18 6AD Dear Green Coffee Roasters No of Employees: 1-10 W: www.radissonred.com/ T: 0141 370 8999 Unit 2, Contact: Caroline Meikle glasgow E: mspragg@ 13-27 East Campbell Street Hotel with 174 studios, roof wherenowconsulting.com Glasgow G1 5DT Hertz UK Ltd top bar and fitness room. W: www.wherenowconsulting. T: 0141 552 7774 99 Boggleshole Road No of Employees: 51-250 com E: [email protected] Cambuslang Contact: Emma Jackson Consulting company focusing W: www.deargreencoffee.com Glasgow G72 7DD on sales, distribution, channel Speciality coffee roaster. T: 07881 668681 RDG Engineering (TW) Ltd strategy and management. No of Employees: 1-10 E: [email protected] Suite 233-234, Baltic Chambers No of Employees: 1-10 Contact: Lisa Lawson W: www.hertz.co.uk/rentacar/ 50 Wellington Street Contact: Mark Spragg www.glasgowchamberofcommerce.com 41

CONTACTS

CHIEF EXECUTIVE INTERNATIONAL CERTIFICATION DIGITAL COMMUNICATIONS Stuart Patrick – 0141 204 8317 MANAGER EXECUTIVE DEVELOPING THE stuart.patrick@ Catherine Bryson – 0141 204 8390 YOUNG WORKFORCE GLASGOW glasgowchamberofcommerce.com cathy.bryson@ Jennifer Hood – 0141 204 8333 glasgowchamberofcommerce.com jennifer.hood@ DEPUTY CHIEF EXECUTIVE glasgowchamberofcommerce.com Richard Muir – 0141 204 8326 SENIOR CERTIFICATION richard.muir@ EXECUTIVE PROJECT CO-ORDINATOR glasgowchamberofcommerce.com Katie Anderson – 0141 204 8381 DEVELOPING THE YOUNG katie.anderson@ WORKFORCE GLASGOW SENIOR DIRECTOR glasgowchamberofcommerce.com Nicola McGowan – 0141 204 8363 Alison McRae – 0141 204 8339 nicola.mcgowan@ alison.mcrae@ CERTIFICATION EXECUTIVE glasgowchamberofcommerce.com glasgowchamberofcommerce.com Yasmin Akram – 0141 204 8330 yasmin.akram@ CIRCULAR GLASGOW SENIOR BUSINESS SERVICE MANAGER glasgowchamberofcommerce.com PROJECT MANAGER Alison Coia – 0141 204 8317 Rebecca Ricketts – 0141 204 8358 alison.coia@ CERTIFICATION EXECUTIVE rebecca.ricketts@ glasgowchamberofcommerce.com Lorraine Galbraith – 0141 204 8365 glasgowchamberofcommerce.com lorraine.galbraith@ COMMERCIAL DIRECTOR glasgowchamberofcommerce.com CIRCULAR GLASGOW PROJECT Susan McKay – 0141 204 8347 MANAGER susan.mckay@ CERTIFICATION EXECUTIVE Cheryl McCulloch – 0141 204 8339 glasgowchamberofcommerce.com Michael Fernie – 0141 204 8378 cheryl.mcculloch@ michael.fernie@ glasgowchamberofcommerce.com MARKETING AND glasgowchamberofcommerce.com COMMUNICATIONS MANAGER CIRCULAR GLASGOW PROJECT Anne Marie Hughes – 0141 204 8325 FINANCE MANAGER ADMINISTRATOR annemarie.hughes@ Lisa McConnell – 0141 204 8356 glasgowchamberofcommerce.com Audrey Hamilton – 0141 204 8334 audrey.hamilton@ lisa.mcconnell@ glasgowchamberofcommerce.com glasgowchamberofcommerce.com EVENTS AND PROFESSIONAL DEVELOPMENT MANAGER RECEPTIONISTS Alan Busby – 0141 204 8323 FINANCE ASSISTANT Dawn Chalmers (Mon-Wed) and alan.busby@ Liz Mason – 0141 204 8329 Sandra Barrie (Thu-Fri) – 0141 204 2121 glasgowchamberofcommerce.com liz.mason@ dawn.chalmers@ glasgowchamberofcommerce.com glasgowchamberofcommerce.com SENIOR BUSINESS DEVELOPMENT sandra.barrie@ MANAGER PROGRAMME DIRECTOR glasgowchamberofcommerce.com Mhairi Duncan – 0141 204 8348 DEVELOPING THE YOUNG reception@ mhairi.duncan@ WORKFORCE GLASGOW glasgowchamberofcommerce.com glasgowchamberofcommerce.com Leona Seaton – 0141 204 8338 leona.seaton@ 30 George Square, DIGITAL COMMUNICATIONS glasgowchamberofcommerce.com Glasgow G2 1EQ EXECUTIVE 0141 204 2121 Ross Flockhart – 0141 204 8319 SENIOR PROGRAMME chamber@ ross.flockhart@ MANAGER DEVELOPING THE glasgowchamberofcommerce.com glasgowchamberofcommerce.com YOUNG WORKFORCE GLASGOW www.glasgowchamberofcommerce. Shona MacPherson – 0141 204 8364 com EVENTS AND PROFESSIONAL shona.macpherson@ www.dywglasgow.com DEVELOPMENT EXECUTIVE glasgowchamberofcommerce.com www.circularglasgow.com Sarah Heaney – 0141 204 8349 sarah.heaney@ PROGRAMME MANAGER PRODUCTION glasgowchamberofcommerce.com DEVELOPING THE YOUNG Connect Publications (Scotland) Ltd – WORKFORCE GLASGOW 0141 561 0300 MEMBERSHIP EXECUTIVE Nicholas Carroll – 0141 204 8367 hello@connectcommunications. Diana Peralta – 0141 204 8331 nicholas.carroll@ co.uk diana.peralta@ glasgowchamberofcommerce.com glasgowchamberofcommerce.com WRITER PROGRAMME MANAGER Kenny Kemp – 0774 708 7957 INTERNATIONAL TRADE DEVELOPING THE YOUNG [email protected] DEVELOPMENT MANAGER WORKFORCE GLASGOW Elaine Rodger – 0141 204 8332 Kerri Haynes – 0141 204 8336 ADVERTISING elaine.rodger@ kerri.haynes@ Contact Publicity – 0141 204 2042 glasgowchamberofcommerce.com glasgowchamberofcommerce.com [email protected]

Glasgow Chamber of Commerce would like to acknowledge our Strategic Partners, Platinum Partners and Gold Partners. Bespoke partnerships are tailored to each company’s needs. For more information please contact membership on Tel: 0141 204 8347 or Email: [email protected]

STRATEGIC PARTNERS PLATINUM PARTNERS

GOLD PARTNERS 42 www.glasgowchamberofcommerce.com

THE PITCH

ONE ORGANISATION EXPLAINS WHAT MAKES THEM SPECIAL... Giambrone

impact as well as advising on the is committed legal ramifications. We regularly assist businesses with cross-border mergers & acquisitions, joint ventures, business re-location, to excellence commercial real estate, contracts, banking & finance, European debt Giambrone is a mid-tier Italian jurisdictions which, in turn, saves our collection as well as dealing with all international law firm founded in clients’ time and money. aspects of intellectual property. We 2004 with just two offices, London Giambrone is committed to have a robust litigation team and and Palermo. We have expanded and excellence and we have developed our local knowledge is invaluable now have offices in London, Glasgow, teams of multi-specialist, multi- when negotiating settlements for our Liverpool, Milan, Rome, Palermo, lingual and multi-jurisdictional client, resulting in an enviable record Munich, Barcelona, Mallorca, Tunisia, lawyers in recognition of the frequent of success. and Sardinia; later this year we will over-lap of expertise required when We also offer a full range of private be adding five offices in the USA. addressing our clients’ complex client services for individuals, high net- Our strength in Italy and our reach cross-border issues. Giambrone’s worth clients and investors, which also across Europe and the Mediterranean experienced lawyers have a range of include a financial services group. makes us well positioned to assist competence and services rarely seen, our clients with a broad range of anywhere other than in far larger CONTACT DETAILS: cross-border issues. We have capacity, firms. We will analyse your project or For more information, please email under one roof, to successfully matter and provide pragmatic advice [email protected] navigate through many different having considered the commercial or call 0141 280 7975.

APPOINTMENTS PEOPLE ON THE MOVE IN THE BUSINESS COMMUNITY

Scottish lawyer lands New Partner joins global role with Dentons Lindsays’ Corporate team Amanda Jones has Amanda is a partner Lindsays is delighted been handed a global in the employment to announce the role with Dentons, the team and co-chair of appointment of Ian world’s largest law Dentons’ women’s Mitchell, who joins the firm, becoming its first network in the UK, firm’s Corporate team Women’s Advancement having joined the firm in Glasgow as a partner. Director. in October 2017 when Ian has 20 years’ it merged with Maclay experience in advising a Murray & Spens. In her wide range of businesses new role, she will focus in relation to corporate on the development and transactions and progression of women commercial contract work. lawyers to partner and He has worked with leadership positions. large corporates, owner- technology, life sciences “Dentons is committed managed businesses, and renewable energy to being the most investors and companies businesses. inclusive law firm in the raising investment, public world,” she said. sector bodies, funders CONTACT DETAILS and charities. Ian has 0141 302 8431 FOR MORE particular experience [email protected] INFORMATION, VISIT: in relation to private www.lindsays.co.uk www.dentons.com equity investment. He has acted for the Scottish Investment Bank advising on its investments into