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Quality of Service Test Results - 2020 First Quarter

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__________________________________________________________________________________________ QUALITY OF SERVICE TEST RESULTS - 2020 FIRST QUARTER 1 Table of Contents 1.0 Introduction………………………………………………………………………………………………………………...3 1.1 Quality of Service Monitoring Results for AirtelTigo ............................................................. 4 1.1.1 Voice Test (CST) .............................................................................................................. 4 1.1.2 Voice Quality (MOS) ....................................................................................................... 6 1.1.3. 3G Coverage Test ................................................................................................................ 8 1.1.4. 3G Data Test ..................................................................................................................... 10 1.2 Quality of Service Monitoring Results for GLO ...................................................................... 13 1.2.1. Voice Test (CST) ................................................................................................................. 13 1.2.2. Voice Quality (MOS) ......................................................................................................... 15 1.2.3. 3G Coverage Test .............................................................................................................. 17 1.2.4. 3G Data Test...................................................................................................................... 20 1.3. Quality of Service Monitoring Results for MTN ..................................................................... 23 1.3.1. Voice Test (CST) ................................................................................................................. 23 1.3.2. Voice Quality (MOS) ........................................................................................................ 25 1.3.3. 3G Coverage Test .............................................................................................................. 27 1.3.4. 3G Data Test...................................................................................................................... 30 1.4. Quality of Service Monitoring Results for Vodafone ............................................................ 33 1.4.1. Voice Test (CST) ................................................................................................................. 33 1.4.2. Voice Quality (MOS) ......................................................................................................... 35 1.4.3. 3G Coverage Test .............................................................................................................. 37 1.4.4. 3G Data Test...................................................................................................................... 40 2 1.0. Introduction In pursuance of obligations of the 3G Cellular Mobile Licence of Telecommunication Operators, the consumer perspective of quality of service are tested to ensure the compliance of Operators to the obligations on service quality to the user. This First Quarter Monitoring Report highlights the Call Setup Time, Voice Quality (Mean Opinion Score), Data Throughput and 3G Coverage compliance statuses of all four (4) Mobile Network Operators in seven (7) Regions with regards to parameters outlined in their 3G Licences. The Regions monitored during this period were the Central, Eastern, Ashanti, North, North East, Savannah and Greater Accra Regions. Definition of KPIs measured: Call Setup Time is a measure of the time it takes to setup a voice call. It is how long it takes to hear a ring back tone after initiating a call. It is measured in seconds. Threshold for compliance is over 95% of Call Setup Time measurements being less than 10 seconds. Voice Quality (Mean Opinion Score) is a measure of the perception of the audio quality of the conversation on a call. The MOS Score scale ranges from 1 to 5 with 1 being poor and 5 being excellent audio quality. Threshold for compliance is an average of all Voice Quality (MOS) measurements being greater than 3.5. Data Throughput is a measure of the rate of data transfer. It measures how fast data is transferred from a file transfer protocol (ftp) server to a mobile device. It is measured in kilobits per second (kbps) and the threshold for compliance is over 90% of all Data Throughput measurements being greater than or equal to 256kbps. 3G Coverage is an assessment of whether an MNO has 3G presence in a district capital or not. This is done by measuring the downlink signal level, Received Signal Code Power (RSCP). Unit of measurement is the decibel-milliwatts (dBm) and threshold for compliance is an average of all measured RSCP levels being greater than or equal to -105dBm. 3 The details of the report are as below: 1.1 Quality of Service Monitoring Results for AirtelTigo 1.1.1 Voice Test (CST) Ashanti Region 95th Percentile of Call Setup Time District Capital (<10 sec) Compliance Status Day 1 Day 2 Day 3 Day 4 Agogo 5.80 6.14 5.47 5.27 Pass Agona 11.77 7.86 7.57 10.80 Pass Akomadan 4.98 14.18 4.80 4.77 Pass Drobonso No Data No Data No Data No Data - Jacobu 6.09 6.49 4.88 4.62 Pass Juaso 10.2 5.55 5.51 5.61 Pass Konongo 11.7 7.20 6.05 7.02 Pass Kumawu 5.23 5.20 4.80 5.55 Pass Mampong 6.01 5.63 6.01 6.44 Pass Mankraso 4.71 4.83 4.57 4.86 Pass Manso Nkwanta 4.88 4.88 No Data 5.61 Pass Nkawie 16.67 16.55 16.30 17.52 Fail Nsuta 5.40 5.13 5.46 5.30 Pass Nyinahin 6.76 4.70 4.70 4.80 Pass Obuasi 5.60 5.46 5.29 5.70 Pass Tepa 5.67 5.50 5.99 5.46 Pass Central Region 95th Percentile of Call Setup Time District Capital (<10 sec) Compliance Status Day 1 Day 2 Day 3 Day 4 Afransi 06.06 09.92 06.44 05.79 Pass Agona Nsaba 05.86 05.71 05.96 12.55 Pass Agona Swedru 06.01 12.31 05.80 07.90 Pass Ajumako 09.75 05.00 05.16 04.80 Pass Apam 05.30 05.41 05.48 05.34 Pass Awutu Breku 09.78 06.62 05.74 06.30 Pass Breman Asikuma 05.03 05.18 04.91 05.26 Pass Essarkyir 04.77 04.70 04.71 05.24 Pass 4 Greater Accra Region 95th Percentile of Call Setup Time (<10 sec) District Capital Compliance Status Day 1 Day 2 Day 3 Day 4 Amasaman 18.69 15.65 19.02 15.25 Fail Dansoman 10.84 14.15 14.71 13.43 Fail Darkuman 14.39 15.12 15.70 14.21 Fail Kpone 13.09 13.09 15.36 14.60 Fail La 14.21 14.56 14.73 13.99 Fail Ngleshie Amanfro 15.97 16.51 16.11 16.41 Fail Nima 13.51 14.86 15.43 15.71 Fail Nungua 16.34 15.56 15.46 16.00 Fail Ofankor 10.14 12.13 09.53 12.18 Pass Prampram 05.01 04.91 04.41 04.58 Pass Tema 14.37 15.94 14.24 15.57 Fail Weija 14.84 15.54 16.98 16.59 Fail Northern Region 95th Percentile of Call Setup Time Compliance Status District Capital (<10 sec) Day 1 Day 2 Day 3 Day 4 Bimbilla 19.34 16.74 4.86 4.70 Pass Kpandai 18.17 4.50 4.53 4.64 Pass Sang 8.82 13.14 15.74 9.65 Pass Savelugu 5.63 4.40 4.24 4.32 Pass Wulensi 4.90 4.64 5.04 4.56 Pass North East Region 95th Percentile of Call Setup Time Compliance Status District Capital (<10 sec) Day 1 Day 2 Day 3 Day 4 Bunkpurugu 5.31 9.02 7.69 5.34 Pass Yunyoo No 3G Coverage - Savannah Region 95th Percentile of Call Setup Time Compliance Status District Capital (<10 sec) Day 1 Day 2 Day 3 Day 4 Buipe 4.83 4.54 4.56 4.77 Pass No 3G No 3G Pass 5.90 6.40 Daboya Coverage Coverage Damongo 7.56 5.57 5.43 7.58 Pass 5 Eastern Region 95th Percentile of Call Setup Time District Capital (<10 sec) Compliance Status Day 1 Day 2 Day 3 Day 4 Aburi 9.31 12.98 9.23 6.17 Pass Akim Oda 5.70 5.73 6.20 5.54 Pass Akim Swedru 4.93 5.41 4.74 4.84 Pass Akropong 9.18 14.20 9.98 9.53 Pass Asamankese 5.70 6.35 5.38 5.91 Pass New Abirem 5.02 5.15 5.01 5.26 Pass Nkawkaw 5.91 6.11 6.00 6.10 Pass Ofoase 5.82 5.04 5.21 4.73 Pass 1.1.2 Voice Quality (MOS) Ashanti Region Average MOS District Capital (> 3.5) Compliance Status Day 1 Day 2 Day 3 Day 4 Agogo 3.72 3.72 3.67 3.75 Pass Agona 3.75 3.72 3.67 3.77 Pass Akomadan 3.77 3.40 3.76 3.76 Pass Drobonso No Data No Data No Data No Data - Jacobu 3.78 3.62 3.75 3.79 Pass Juaso 3.70 3.79 3.80 3.77 Pass Konongo 3.65 3.77 3.79 3.77 Pass Kumawu 3.72 3.77 3.71 3.77 Pass Mampong 3.38 3.53 3.55 3.53 Pass Mankraso 3.78 3.75 3.78 3.77 Pass Manso Nkwanta 3.79 3.76 No Data 3.14 Pass Nkawie 3.46 3.56 3.51 3.32 Pass Nsuta 3.58 3.63 3.54 3.62 Pass Nyinahin 3.71 3.81 3.80 3.74 Pass Obuasi 3.74 3.71 3.74 3.74 Pass Tepa 3.48 3.44 3.49 3.25 Fail Central Region Average MOS District Capital (> 3.5) Compliance Status Day 1 Day 2 Day 3 Day 4 Afransi 3.70 3.65 3.70 3.67 Pass Agona Nsaba 3.17 3.53 3.40 2.98 Pass Agona Swedru 3.77 3.72 3.78 3.78 Pass Ajumako 3.76 3.71 3.78 3.79 Pass Apam 3.76 3.77 3.78 3.78 Pass Awutu Breku 3.50 3.71 3.72 3.69 Pass 6 Average MOS District Capital (> 3.5) Compliance Status Day 1 Day 2 Day 3 Day 4 Breman Asikuma 3.80 3.79 3.77 3.78 Pass Essarkyir 3.79 3.80 3.80 3.79 Pass Greater Accra Region Average MOS District Capital (> 3.5) Compliance Status Day 1 Day 2 Day 3 Day 4 Amasaman 3.66 3.62 3.65 3.62 Pass Dansoman 3.46 3.67 3.63 3.63 Pass Darkuman 3.67 3.63 3.66 3.64 Pass Kpone 3.71 3.64 3.68 3.60 Pass La 3.73 3.70 3.71 3.70 Pass Ngleshie Amanfro 3.65 3.62 3.64 3.66 Pass Nima 3.62 3.66 3.59 3.65 Pass Nungua 3.27 3.59 3.58 3.60 Pass Ofankor 3.70 3.64 3.61 3.67 Pass Prampram 3.72 3.70 3.62 3.67 Pass Tema 3.63 3.62 3.61 3.62 Pass Weija 3.59 3.62 3.65 3.59 Pass Northern Region Average MOS Coverage Status District Capital (> 3.5) Day 1 Day 2 Day 3 Day 4 Bimbilla 3.76 3.78 3.80 3.81 Pass Kpandai 3.41 3.81 3.82 3.81 Pass Sang 3.77 3.77 3.77 3.75 Pass Savelugu 3.44 3.71 3.68
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