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EATC Ground Operations Manual (EGOM) Standardized Procedures for Handling Passengers and Cargo

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EATC Ground Operations Manual (EGOM) Standardized Procedures for Handling Passengers and Cargo Integrated, Innovative, Effective European Air Transport Command EATC Ground Operations Manual (EGOM) Standardized Procedures for Handling Passengers and Cargo EATC, Functional Division Version . EATC Operations Manual Subpart H - Handling Version : 8.0 Date: 01-01-2019 EATC GROUND OPERATIONS MANUAL (EGOM) Editing Office TecLog Branch Validating Authority Head Functional Division Promulgated on 01 January 2019, L, Marboeuf, Major General, FAF Commander EATC -1- Version : 8.0 Date: 01-01-2019 STATUS PAGE Action* Date By (Rank, Name) Position Editing 22-05-2014 Editing 01-12-2014 Editing 28-04-2016 Editing 01-12-2016 Editing 01-11-2017 Editing 19-03-2018 Editing 01-11-2018 * Editing, Validation, Review, Approval AGREEMENT 1. This EATC Manual is promulgated by the Commander EATC under the authority vested in him by the MATraC. 2. No deviation may be made from this document without consultation with the EATC. Nations may propose changes at any time to EATC where they will be processed in the same manner as the original document. 3. Any comments concerning this publication should be directed to EATC Command Group - Eindhoven Airbase - PO Box 90102 - 5600 RA Eindhoven – The Netherlands. [email protected] -2- EATC Version : 8.0 GROUND OPERATIONS MANUAL Date: 01-01-2019 Content Contents Chapter 1 Introduction ------------------------------------------------------------------------------ 14 1.1 Standardized procedures for handling passengers and cargo -------------------- 14 1.2 Scope and purpose --------------------------------------------------------------------------- 14 1.3 Applicability -------------------------------------------------------------------------------------- 15 1.4 Accompanying documents ------------------------------------------------------------------ 15 1.5 Set up of EGOM ------------------------------------------------------------------------------- 15 1.6 Manual Revisions ------------------------------------------------------------------------------ 16 1.7 English Language ----------------------------------------------------------------------------- 16 1.8 Standard Format ------------------------------------------------------------------------------ 16 1.8.1 Numbering ---------------------------------------------------------------------------- 16 1.8.2 Actions --------------------------------------------------------------------------------- 16 1.8.3 Supplements ------------------------------------------------------------------------- 17 1.9 Wording Conventions ------------------------------------------------------------------------- 17 1.9.1 General --------------------------------------------------------------------------------- 17 1.9.2 Quotations ---------------------------------------------------------------------------- 17 1.9.3 Italics ----------------------------------------------------------------------------------- 17 1.9.4 Definitions ----------------------------------------------------------------------------- 17 1.9.5 Abbreviations ------------------------------------------------------------------------ 17 1.10 References --------------------------------------------------------------------------------- 17 1.11 Disclaimer ---------------------------------------------------------------------------------- 18 1.12 Acknowledgements ---------------------------------------------------------------------- 18 1.13 Feedback ----------------------------------------------------------------------------------- 18 1.13.1 EGOM change proposals ------------------------------------------------------ 18 1.13.2 Custodianship --------------------------------------------------------------------- 19 1.13.3 Working groups ------------------------------------------------------------------- 19 Chapter 2 Passenger handling procedures --------------------------------------------------- 41 2.1 General ------------------------------------------------------------------------------------------ 41 2.1.1 Safety and security ----------------------------------------------------------------- 41 2.1.1.1 Conditions for carriage---------------------------------------------------------- 42 2.1.2 Special authorizations and special arrangements ------------------------- 42 2.1.3 Security check ----------------------------------------------------------------------- 42 2.1.4 Security measures ------------------------------------------------------------------ 42 2.1.4.1 Alternative check-in and boarding ------------------------------------------- 43 2.1.4.2 Disposal of Printed Documents ---------------------------------------------- 43 2.1.4.3 Information management ------------------------------------------------------ 43 2.1.5 Training -------------------------------------------------------------------------------- 44 2.1.6 Responsibilities ---------------------------------------------------------------------- 44 2.2 Passenger authorization -------------------------------------------------------------------- 44 2.2.1 Insurance, liability and damage ------------------------------------------------- 45 2.2.2 Passengers --------------------------------------------------------------------------- 46 2.2.3 Weight of passengers ------------------------------------------------------------- 46 2.2.3.1 Non-standard weights ----------------------------------------------------------- 47 2.3 Special travel arrangements (passenger type) ---------------------------------------- 47 2.3.1 Distinguished passengers (VIP/VVIP) ---------------------------------------- 47 2.3.1.1 (V)VIP Special Service Request (SSR) ------------------------------------ 48 2.3.1.2 (V)VIP departure ----------------------------------------------------------------- 48 2.3.1.3 (V)VIP arrival ---------------------------------------------------------------------- 48 -3- EATC Version : 8.0 GROUND OPERATIONS MANUAL Date: 01-01-2019 Content 2.3.2 Family flights ------------------------------------------------------------------------- 48 2.3.3 Pregnant women/new-borns ----------------------------------------------------- 48 2.3.4 Infants and children ---------------------------------------------------------------- 49 2.3.4.1 Infants ------------------------------------------------------------------------------- 49 2.3.4.2 Children ----------------------------------------------------------------------------- 50 2.3.5 Unaccompanied Minors (UMNR) ----------------------------------------------- 50 2.3.5.1 UMNR over 2 years old and not yet 7 years old ------------------------- 50 2.3.5.2 UMNR over 7 years old and not yet 15 years old ----------------------- 51 2.3.5.3 UMNRs over 15 years old ----------------------------------------------------- 51 2.3.6 Groups of children ------------------------------------------------------------------ 51 2.3.7 Elderly persons (75 years old and above)------------------------------------ 51 2.3.8 Passengers requiring assistance or medical clearance ------------------ 52 2.3.8.1 Pax not requiring medical clearance (non-MEDEVAC flight) --------- 52 2.3.8.2 Passengers with visual or hearing impairments ------------------------- 53 2.3.8.3 Stretcher Transport -------------------------------------------------------------- 53 2.3.8.4 Oxygen for medical use -------------------------------------------------------- 53 2.3.9 Aeromedical evacuation (AE)---------------------------------------------------- 53 2.3.9.1 Seating ------------------------------------------------------------------------------ 54 2.3.10 Troops (with weapons) --------------------------------------------------------- 54 2.3.11 Inadmissible passengers and deportees (INAD) ------------------------ 55 2.3.11.1 Deportees (DEPO) -------------------------------------------------------------- 55 2.3.11.2 Seating ------------------------------------------------------------------------------ 56 2.3.11.3 Travel documents ---------------------------------------------------------------- 56 2.3.12 Unruly passengers --------------------------------------------------------------- 56 2.3.12.1 Passenger denied for carriage ----------------------------------------------- 56 2.3.12.2 Passenger accepted for carriage -------------------------------------------- 56 2.4 Passenger arrival ------------------------------------------------------------------------------ 56 2.5 Passenger check-in--------------------------------------------------------------------------- 57 2.5.1 Preparations -------------------------------------------------------------------------- 57 2.5.2 Check-in procedures --------------------------------------------------------------- 57 2.5.2.1 Through check-in (transfer) --------------------------------------------------- 58 2.5.2.2 Transfer ----------------------------------------------------------------------------- 58 2.5.2.3 Transit ------------------------------------------------------------------------------- 58 2.5.3 Check-In ------------------------------------------------------------------------------- 59 2.5.3.1 Check-in and carry-on baggage ---------------------------------------------- 59 2.5.3.2 Seating and exit row seating -------------------------------------------------- 59 2.5.4 Passenger suitability for travelling ---------------------------------------------- 59 2.5.4.1 Travel documents---------------------------------------------------------------- 59 2.5.4.2 Travel document verification -------------------------------------------------- 60 2.5.4.3 Border crossing ------------------------------------------------------------------- 60 2.5.4.4 Health -------------------------------------------------------------------------------
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