Issue 53 Spring/Summer 2017

The newsletter for Incommunities customers

Do you want to be a customer inspector?

Find out more by turning to page 16 plus! fantastic prizes to also be won in this apprentices dangers joy at issue... in ‘dementia of loan scheme friendly’ sharks makeover training Page 6 Page 17 Page 3 WelcomeMessage from Geraldine Howley

Welcome to your Spring/Summer edition of @home.

It’s certainly a lot nicer to be I am delighted that we are also enjoying the longer days and supporting the second lighter nights. I hope you are Literature Festival, celebrating the enjoying the warmer weather! wonderful world of words! You will be able to enjoy free tickets to a With continuing changes to the host of events and performances benefits system, including the (for more details turn to page 20). roll out of Universal Credit, we know some of our customers may To find out all the latest from We’re raising funds need advice and support. Our Incommunites and Sadeh Lok for the homeless charity ‘managing your money’ focus (see why not take a few minutes to look pages 7-10) aims to keep you through your latest @home? You Crisis - turn to page 11 informed. You can also can also keep up to date with all to find out about our contact our Income Team on our news on our websites and on 01274 254777 if you need help. social media. ‘channel challenge’ We are continuing to make great progress on building more homes in Bradford and Kirklees. Our Geraldine Howley drive to continue to build more Incommunities Group affordable housing has been Chief Executive given a £2.3 million boost from the Homes and Communities Agency. As an organisation we are keen to encourage you to get involved and have your say on what’s important to you. Inside your @home we introduce our new customer-led Community Trust Panel. They will play a key role in scrutinising how we work and perform.

2 Please recycle your @home newsletter Incommunities Limited is a registered society under the Co-operative and Community Benefit Society Act 2014. Registered in with the Financial Conduct Authority No. 30178R. Registered address: The Quays, Victoria Street, Shipley, West , BD17 7BN. New homes funding boost

Over £2 million is going into building more affordable homes across the .

In 2016, we completed 86 family-sized houses and Jez Lester, Incommunities’ Assistant Chief Executive, we are on site or about to start work on another 121 Asset Management said: “We are delighted to secure homes in Bradford and Huddersfield. this latest funding and plan to hit the ground running to deliver these latest homes.” A grant, totalling £2.3 million, from the Homes and Communities Agency’s 2016-21 Shared Ownership Rob Pearson, General Manager (Yorkshire and the and Affordable Homes Programme will now support Humber) at the Homes and Communities Agency developments at Bolton Woods, Shipley, and Idle. said: “This new allocation will improve housing choice for people in Bradford and support Incommunities Sixty-nine homes will be released as a mix of shared very successful track record of delivering affordable ownership and rent-to-buy tenures. homes.” Over the last eight years we have built over 700 homes across the district and Kirklees. Bradford apprentices in ‘dementia-friendly’ training Twenty-seven of our apprentices and trades staff have been given ‘dementia-friendly’ training to help them support vulnerable customers.

Over 100 staff and customers have so far been given Plasterer, Keeley McIntyre said: “The training has training, backed by the Alzheimer’s Society. They given me a real insight into how we can help our include tenants from our Senior Voice and Equalities customers when we go into their homes.” Steering Group. Incommunities is now working to achieve There are around 6,500 people in the district affected ‘dementia friendly’ status. by dementia. Kelly Hargreaves, one of our trained ‘dementia champions’ helped deliver the training for our apprentices and said: “Dementia is a growing challenge nationally and as a group we want to make sure our front line staff and customers are able to help people living with dementia.” “It is important to understand the effects of the illness and support people so they can continue to live independently.” IMPROVING LIVES INCOMMUNITIES 3 Meet the Community Resilience Team The team was set up in 2016 to support customers affected by the welfare reform changes.

We aim to help customers develop their skills including It’s a fantastic opportunity for anyone wanting to work financial awareness and computer skills to help them in areas such as retail, customer service, hospitality, into work. care work, manual work, administration or community development. We have set up a network of over 20 community centres who share our values and offer a range of If you would like to find out about how the team could services to help improve the lives of residents and help you please contact them on 01274 257884. their neighbourhoods. Customers looking for work can also call in to our friendly informal work clubs and get For a full list of our community partners and contact involved in other activities at each centre. details see next page: We work with Bradford Council, the social enterprise Aspire-igen and the Department for Work and Pensions to deliver the new Skills, Training and Employment Pathway programme, known as STEP. The programme offers six-month paid work placements for people who are looking to develop new skills, training and jobs through a network of local employers. Helping you into work We run a 26-week work placement programme called the Skills Training Employment Pathway (STEP) for job seekers across the district. Work placements are provided by Incommunities To apply people must be: and other local organisations. • over 25 years old Each participant receives a National Living/ • be out of work minimum wage and is given one-to-one support to • and living in the Bradford District help develop their skills and confidence to secure To find out more about taking your right STEP a permanent job. into work ring 01274 257788 or email [email protected]

4 Contact Centre Name Area Address Postcode Centre Contact Numbers

Café West Allerton Wanstead Crescent BD15 7PA Julie McCann 01274 488499

Gateway Centre Ravenscliffe 45 Thackeray Road BD10 0JR Maureen Holmes 01274 636602

Hainworth Wood Road CC Woodhouse 109 Wood Road BD21 5NG Sonia Evers 01535 602932

Keith Thompson centre Guardhouse & Braithwaite Coronation Mount BD22 6HE Alex Brown 07457910697

Landmark Centre Canterbury Lane BD5 0NG Stephen Treasure 01274 733798

Meridian Centre Manningham St Pauls Road, Mannigham BD8 7LS Shamim Khan 01274 490353

Rockwell Centre 6 Summerfield Road BD10 8DP Michelle Taylor 01274 615300

Sandale Trust Centre Reevy Road West BD6 3LX Tom Hughes 01274 270170

Scholemoor Beacon Scholemoor Dracup Ave BD7 2RJ Susan Moreland 01274 522231

Shine@StStephens West Bowling Donisthorpe Street BD5 7BX Sarah Hinton 01274 738490

St Christophers Church Broadstone Way BD4 9EJ Gary Hodgson 01274 652539

St Martins Church Road 30 Haworth Rd, Bradford BD9 6LL Alastair Helm 01274 482495

St Pauls Church Manningham St Pauls Road, Mannigham BD5 7BX Michelle 07870387055

Sue Belcher Centre Bracken Bank Bracken Bank Avenue BD22 7AF Pip Gibson 07587210101

The Life Centre Bierley 102 Bierley House Ave BD4 6BU Rob Normington 01274 688686

The Millside Centre Longlands 133 Grattan Road BD1 2HS Catherine Parker Little 01274 721810

QCP Queensbury High Street BD13 2PB Kathryn Halford 01274 816748

Thornbury Centre Thornbury Centre Old Road BD3 8JX Helen Speight 01274 666649

Windhill Community Centre Windhill/Owlet & Crag Church Street BD18 2NR Christine Ellis 01274 588831

IMPROVING LIVES INCOMMUNITIES 5 Young people spell out the dangers of loan sharks Young people across our neighbourhoods have showed off their creative talents to highlight the dangers of illegal money lenders.

The youngsters worked with local graffiti artist Martin “A much better alternative to pay day lenders is to join Haighurst at a series of community events to create Bradford District Credit Union who provide responsible murals spelling out the loan shark hotline number – lending and saving facilities. Over 800 Incommunities 0300 555 2222. tenants are now members. To find out more contact the credit union on 01274 431000.” Around 500 people came along to awareness sessions, supported by Incommunities, held in Tony Quigley, Head of Service for the England Illegal , Shipley, North and South Bradford. Money Lending Team (IMLT) added: “Loan sharks are a scourge on society and cause harm and misery to These were run in partnership with the England Illegal their victims. Money Lending Team (IMLT), Bradford District Credit Union and Citizens Advice. “We are continuing to tackle them in and across the country. We would always urge victims Arlene Borrill from the Gateway Centre, Ravenscliffe of illegal money lenders to seek help by contacting us said: “The graffiti artist’s work with young people really in confidence on0300 555 2222.” got the message across to everyone who came along to our event that ‘loan sharks bite!’” Adrienne Reid from Incommunities said: “Through our Community Resilience Team we will continue to engage with our customers and show everyone that there is help available for anyone struggling with debt. How loan sharks operate People are urged never to use unlicensed lenders who: • refuse to tell the borrower how much they owe, how long they will be repaying for or the APR rate • do not give you paperwork • add additional charges or increase the debt To report a loan shark to the England • make threats towards you and your family Illegal Money Lending Team (IMLT): • take personal items such as passports, bank Call the 24/7 confidential hotline0300 555 2222 cards or driving licences as security Text a report to 078600 22116 A loan shark may appear friendly at first, but their Report a loan shark online behaviour soon changes once monies are owed. http://www.stoploansharks.co.uk Loan sharks have been known to resort to bullying E-mail tactics such as threats, intimidation and violence to [email protected] force repayments from their victims. Private message us on 6 www.facebook.com/stoploansharksproject Managing your money Changes to the Benefit Cap At the end of 2016 the total amount of benefit working age households can claim was cut. Here The new cap is to help £20,000 a year or £385 a week for couples and single If you need advice or help with any benefit enquiry parents or £13,400 a year or £258 a week please contact Incommunities’ Income Team on for single adults. 01274 254777 or Sadeh Lok on 01484 435715.

Changes in your circumstances? Then let us know Has your income or household changed recently? Make sure you notify your local council as your Housing Benefit will need to be reassessed. This could mean a change in the benefits you receive. Remember, if you don’t get in touch you will be We have looked into the reasons why some of our responsible for paying the shortfall. customers fall into debt. In many cases it is due to overpayments and adjustments in benefits as a result If you need any further advice you can call us on of not informing the benefits agencies of changes 01274 254777 (Incommunities customers) or in income or where someone has moved into the 01484 435715 for Sadeh Lok customers. household.

IMPROVING LIVES INCOMMUNITIES 7 Making your money go further With many households facing tighter budgets it is important to manage your money and stay out of debt. Why not take our three step plan to keeping control of your money?

Step 1 Use the budget plan below to see how you manage your money on a monthly basis

Monthly Income Summary Wages: (after tax) £ Income Total Outgoings Total Benefits: £

Total: £ £ £

Monthly Outgoings Per calendar £ Rent: (including service charge) £ month Council Tax: £ Utility Bills: (gas, electric, water) £ Try to keep a spending diary so you can keep a close Travel: £ eye on your purchases. It’s a good way of seeing Loan repayments: £ where you’re spending your money and what on. Internet/TV/Phones: £ (including TV licence) Food and clothing: £ Other: (childcare, medication etc) £ Total: £

8 Step 2 Step 3 Saving on everyday expenses Make bill paying easier

Energy bills Set up a Credit Union account NOW – simply call Bradford District Credit Union on 01274 431000 • Use comparison websites or ring your existing (Incommunities customers) or Leeds City Credit Union provider to ensure you are on the cheapest on 01132 2423343 (Sadeh Lok customers). tariff available • Make paying bills and saving a whole lot easier. • Turning your thermostat down by 1ºC could save Pay in on a regular basis and agree your outgoings you 10% on your energy bills such as your rent, utility bills and Council Tax. This Shopping way you have peace of mind your bills are paid on time • Always make a list before going shopping to cut • Set up Direct Debit to pay your rent – simply call down on your bills and any food waste 01274 254777 (Incommunities customers) or • Look out for special offers 01484 435715 (Sadeh Lok customers) • When upgrading your mobile phone look out for • Setting up a monthly Direct Debit is the easiest the best tariff for you way to ensure your rent is paid in full and on time

Non-essentials • Add up what you spend on non-essential items such as a daily takeaway coffee • Check out websites such as www.moneyadviceservice.org.uk and www.citizensadvice.org.uk

IMPROVING LIVES INCOMMUNITIES 9 Getting into debt? If you think you are getting into debt, don’t ignore it. Get in touch now with our Income Team on 01274 254777 about the matter. If you are a Sadeh Lok tenant contact StepChange on 0800 138 1111 or Fusion Housing on 01484 425522 (for Huddersfield area),01924 454770 (Dewsbury area) or The Springs Advice Centre on 01924 302085 (Wakefield).

Need help finding work? Did you know we run weekly work clubs These work clubs take to help people looking for work or advice place as follows: on accessing training? Monday – 9.30am - 12.30pm – The Rainbow The clubs offer friendly one-to-one support to help Children’s Centre, Keighley, Bradford BD22 6JB you make that important next move in your life. Job seekers can get free advice at these clubs on: Tuesday – 10am - 12noon – Incommunities’ Construction Training Centre, Bradford BD21 1QN • Sourcing local job sites Wednesday – 9.30am - 12.30pm – Sue Belcher • Writing CVs Centre, Bradford BD22 7AE • Completing job applications Thursday – 10am - 12noon – Hainworth Wood Road Community Centre, Bradford BD21 5NQ • Interviewing skills We also run a 26-week work programme – Skills • And learning basic computer skills Training Employment Pathway (STEP) – for people across the district aged over 25 and looking to get back into work. Work placements are with Incommunities and other local employers who pay a national living/minimum wage. Mentoring support is provided to help people develop their skills, build their confidence and find permanent employment. To find out more about our getting back into work ring 01275 257788.

10 Staff take the plunge in charity challenge A group of intrepid swimmers with Incommunities are going to great lengths in support of the national homeless charity, Crisis.

The volunteers are swimming the equivalent of the You can show your support for the swim width of the English Channel, using local pools. team by donating online to Just Giving at: That’s a distance of 22 miles or 1,416 lengths of a http://bit.ly/2kLFlOV 25 metre swimming pool! The swim team, led by Geraldine Howley, includes housing staff, building operatives, two management team members and board member, Wayne Booth. To round off their gruelling challenge, some of the Incommunities team will take part in the Great North Swim at Lake Windermere on Saturday, 10th June. One of the swimmers is joiner, Mark Crane, who has been clocking up the lengths in local pools and outdoor swimming events. He said: “I’m really enjoying building up the miles and, knowing I’m doing this for Pictured - Some of Incommunities ‘channel’ swim team are such a great cause, is a real motivation.” pictured by a map showing the challenge ahead. From left to right: Laura Simpkins, Greg Robinson, Adrienne Reid, Joe Percival, Geraldine Howley and Mark Crane. Carrying out repairs – important customer information As part of our commitment to provide value for money to all our customers, our Repairs Service will only carry out work that we, as a landlord, are responsible for. This means that we will no longer be able to In the past we have carried out some carry out small repairs that are the customers’ repairs which we were not accountable responsibility, (except when a customer is for. However, due to budget pressures considered to be vulnerable), such as: we now need to focus on providing a responsive repairs service in line with • replacing a toilet seat our legal obligations. • making a lock change because We would advise all customers to of lost keys consult their tenancy agreement or • changing a light bulb or tube go to our website before reporting a repair to us.

IMPROVING LIVES INCOMMUNITIES 11 Competitions Competition a Can you spot the five differences between picture 1 and picture 2 below? Send your entry in and you could win a £20 gift card for the store of your choice. Circle the five differences on picture 2 and send your entry to: FREEPOST Incommunities or scan your entry and email Closing date: [email protected] Friday 28th April Competition rules apply, mark your entry competition a. 2017 1 2

Competition b

The world’s most prestigious flower show, featuring inspiring gardens, stunning displays and dazzling flowers and plants is a Spring time highlight. Every year, the RHS Chelsea flower show transforms the grounds of the Royal Hospital, in London. We have a £40 garden centre gift card to give away.

To enter our prize draw, simply answer the Send your entry to: following question. FREEPOST Incommunities What are the dates of the 2017 Chelsea or email: Flower Show? [email protected] or enter online at: 1 - 4 May 2017 www.incommunities.co.uk 16 - 20 May 2017 Competition rules apply, mark your entry 23 - 27 May 2017 competition b. 12 Are you interested in helping make the news? We are looking for new members to join our customer editorial panel. As part of our panel you will be able to give your The panel meets up to four times a year views on the design, content and style of a range of at The Quays in Shipley and members are communications that we produce for our customers. sometimes asked for feedback on email. This includes @home, our annual report, information Travel expense are paid to attend. leaflets, mailings to customers and more. If you would like to express an interest in joining We would love to hear from Incommunities and our customer editorial panel, in the first instance, Sadeh Lok tenants and leaseholders who might be please email [email protected] interested in joining our panel and especially young people and those from ethnic minority groups. Being a panel member is a great way of getting involved and helping make sure our communications to customers are easy to understand and clear.

Fire safety in the home The safety of our customers is a top priority and it is very important that everyone takes the right steps to protect themselves and their home.

Please read and keep this essential fire safety For Sadeh Lok tenants, please contact your check – it could save lives. Customer Service Team on 01484 435715 • Keep matches and lighters out of reach of Fire safety check list children • Don’t tackle fires yourself – call 999 or 112 • Take care when cooking with hot oil straight away • Do not store or use bottled gas in your home • Make sure everyone in your home knows the • Make a night time check of your home – ensure escape route appliances are switched off, doors are closed and any candles or cigarettes are put out • Ensure your home has working smoke alarms • Take care when using your tumble dryer or • Test the smoke alarms weekly. Never remove the washer – never leave your appliances switched batteries or disconnect your alarms on or run overnight • Do not leave items in communal areas where Any resident can get a FREE Home Fire Safety they could block an escape route or be a fire Check and free smoke alarms fitted to your home. risk. If you see anything left out please report it Just call Freephone 0800 587 4536. to our Estate and Support Services on 01274 257990 or contact your concierge For more fire safety information go to: service (if you live in one of our blocks). www.westyorksfire.gov.uk

IMPROVING LIVES INCOMMUNITIES 13 Take your place for the Tour de Yorkshire The countdown is building to the 2017 Tour de Yorkshire cycle race.

Top international riders will arrive in the area on Join in the fun as the race speeds through Shipley, Sunday, 30th April. , , , Keighley, Haworth, Queensbury, Brighouse before taking a route east Last year millions watched the action live and on TV of Huddersfield. The finish line will be Fox Valley in and this year you will have the chance to cheer the Sheffield. riders on as the race cuts through Bradford district and Kirklees. To see more on the routes visit www.letour.yorkshire.com/2017 Stages 1 and 2 take in the East Coast and North Yorkshire over two days (28-29th April) before the competitors head for the final and longest stage, starting in City Park, Bradford.

Gas safetychecks Every year we make sure that your home receives a FREE gas safety check. This is a legal requirement and covers your boiler, Please note if you are a Sadeh Lok customer meter and gas fire if you have one. we will write to you with the planned date of your service appointment and say whether its morning Our gas servicing team are committed to: or afternoon. If this is inconvenient and you would • ensuring your gas appliances are SAFE to use like a different date/time please call 01274 257575 • ensuring your appliances are efficient or text (07837) 999628 or email – saving YOU money [email protected] • reducing the number of repairs – saving US money It is important that you give us access to your home. on repairs If access is not given you may be in breach of your tenancy agreement. We will try to give you one month’s notice of your home safety check. On the day of your gas safety check: You can choose the day that suits you best, as well as • please check the engineer’s ID – all our staff whether you would like a morning or afternoon visit. should produce this If you do not contact us by the cut-off date given in • ensure someone aged over 18 is at the property to your letter we will choose a day for you and send you give us access on the day of your safety check the appointment in the post. If this is inconvenient you • ensure both gas and electric are in credit if you can call us and arrange another day. have pre-pay meters If you require an appointment after 5pm or on a • make sure the area around your boiler, gas meter Saturday please contact us to arrange this. and gas fire if you have one, are clear for the If for any reason you cannot keep your appointment engineer to work safely please call us on: 01274 257003 or text: 07837 999628 (Incommunities customers) or email: [email protected] 14 and we can arrange a new time. Inspectors give cleaning work the‘thumbs up’ At the end of 2016 two of our customer block inspectors – David Sopyla and Terrence Robinson – joined staff from our Estate and Support Services to carry out the latest spot check of our blocks. They carried out detailed checks into the cleanliness What the feedback showed of communal areas at several high and low rise • out of 620 customers 81% said they were satisfied blocks and a sheltered scheme in Shipley and with the service Thorpe Edge. Each site scored satisfaction levels of • 80% of those surveyed thought the service gave either ‘satisfied’ and ‘very satisfied’. value for money We also received positive feedback in our latest • 91% of customers thought our staff were helpful annual cleaning and caretaking survey. Our telephone survey covered 20% of our customers who The chart below shows customers feedback on the receive communal cleaning where they live. cleaning and caretaking of your block or scheme.

How satisfied are you with the cleaning Neither 4% Unsatisfied and caretaking in your block or scheme? 12% Very If you have any feedback or issues Unsatisfied about cleanliness where you live 3% please ring 01274 257990. checks Satisfied 55%

Very Satisfied 26% Do you want to become a block or scheme inspector? Are you interested in helping keeping the communal Do you need training? areas in our blocks and sheltered schemes clean and tidy for everyone? Then why not become a All the training you need to be an inspector will be block inspector? provided to enable you to carry out this important role. How do you find out more? What do block inspectors do? Interested? Then contact Estate and Support We have a small number of volunteer inspectors Services on tel: 01274 257990 or email: who regularly check that the standard of cleaning [email protected] service is kept high. They: • check that the service we provide meets agreed quality standards • report their findings back to our Estate Services team • and are encouraged to highlight any improvements they think the service needs to make IMPROVING LIVES INCOMMUNITIES 15

Community Trust Panel The Community Trust Panel (CTP) is a new resident-led panel. The panel plays a very important role, on behalf of They have also received presentations on the tenants, in scrutinising the work of the whole group. work of our marketing team and the roll out of the This includes looking at how different services are Customer Contact Centre. performing and asking our customer inspectors to Panel members have been given training to make look in more detail at any areas they are concerned sure they are up to date with national and local about. The CTP has direct links to Incommunities and policies as well as understand the group’s code of Sadeh Lok main boards. conduct and data protection. The panel also have the opportunity to comment on Alex Brown, Chair of the Community Trust Panel, and influence the content of customer policies and said “The panel is committed to making a positive check that housing services are fairly delivered to difference to how Incommunities and Sadeh Lok residents’. This involves feeding back residents views deliver services to you. about how services are performing to our boards, committees and senior officers. “This involves looking very closely at their services, how they are delivered and also seeing whether The CTP comprises of tenants and independent improvements can be made.” members. All members were recruited through an interview process. To find out more about the work of the panel please contact the Policy and Performance Team on During the first two meetings of the panel, members . have looked at: 01274 257905 • changes to repairs service, our empty property policies and our income collection services • the content and look of our latest annual report to tenants • reports on performance and service standards • our equality strategy work • commented on policy documents such as tackling tenancy fraud

Get involved We have a team of customer inspectors (pictured on the front cover) who regularly inspect our different services and report back, such as repairs, income work and how we deal with customer enquiries. If you are interested in becoming an inspector please ring the Policy, 16 Performance and Involvement Team on 01274 257095. Keighley sheltered residents’ joy at scheme makeover Residents at Farish House are now enjoying brighter surrounds following a revamp of the scheme’s communal areas. Hallways, stairwells and the entrance lobby have all Support Services been decorated and fitted with new carpets, whilst Manager, Bev Mullaney residents can look forward to catering for social said: “We are committed events with a brand new kitchen. to providing accommodation that is well maintained and helps support our older residents to live The communal lounge has been given a makeover independently for as long as possible. with new easy chairs and coffee tables chosen by residents. New energy saving LED lighting has also “Moving forward we are looking at carrying out been fitted. similar improvements to more of our schemes.” Farish House Residents Committee member Anita If you, a friend or family member are interested in Lamb (pictured) said: “Well done Incommunities. moving to a sheltered scheme please contact our The place now looks a lot fresher and welcoming for Support Services Team on 01274 254356. residents and visitors. Residents have said how nice the building looks again.”

Looking for a home that meets your lifestyle needs We currently have a number of attractive one-bedroom homes and studio flats for rent at some of our sheltered schemes. These are specifically designed for people aged 65 To find out more and arrange a local visit please ring and over who are keen to live independently. Jayne Checkley on 01274 254356. Each home is fully self-contained within safe, well We currently have a selection of flats and houses for maintained and secure surrounds. rent available through Rightmove. To view these visit As a resident you can choose how you live your www.bit.ly/2kzDOOH life – coming and going as you please through your own front door – whether relaxing in your flat, meeting neighbours and enjoying social activities in a comfortable communal lounge. All our residents have the added benefit and reassurance that our round-the-clock Trustcare response service is just a call away if needed. Finding a home We have unfurnished flats available now at Farish House in Keighley; Wellesley House at and Southfield House, Addingham.

IMPROVING LIVES INCOMMUNITIES 17 INCOMMUNITIES CONTACTS Neighbourhood Services 01274 257777 Anti-Social Behaviour Hotline 01274 254274 Estate and Support Services 01274 257990 Gas Services 01274 254040 Here is your Income Team 01274 254777 spring/summer 2017 Leasehold/Home Ownership 01274 254275 up to date neighbourhoods Repairs Hotline (24-hour) 01274 257003 Bradford Council’s contacts list. Housing Options Service 01274 435999

Aire Wharfe Headway

Manager: Joanne Whiteley Manager: Dewi Williams area neighbourhood contact tel: area neighbourhood contact tel: officer officer Addingham, Bankfoot, , Queensbury & Lindsey Roche 07837 999761 Morton, Utley, Rachel Marsden 07837 999414 Clayton Heights Eastburn, Silsden & Steeton Bierley Claire Walker 07837 999384 Central, Beverley Cottingley & 07903 893727 Buttershaw, Carli Dodd 07837 999249 Lockwood Lower Buttershaw Jayne Wormald 07837 999367 Bracken Bank, Delph Hill, St Haworth & Linda Wear 07890 999486 Mary’s, Shirley Broomhill Anne-Marie Manor, Westfield 07983 373377 Corbett Braithwaite, Lane, Oakenshaw, , West James Quigley 07961 086481 & Wilson Road Lane & Burley-in- & Nicola Mann 07415 334869 , Ilkley, Scholemoor Josie Crook 07837 999569 & Helen Thornton 07837 999368 Farway Javed Khan 07837 999768 Crosley Wood & Joanne 07960 150471 Shepherd Holme Wood Julie Fowler 07900 138285 Lawkholme, Felcourt Kirsty Smith 07908 549372 Guardhouse & Lee Keach 07837 999586 Highfield Holme Wood Wendy Clayton 07900 406407 South Street, Landsholme Julie Fowler 07900 138285 Halifax Road, Kennedy House, Holme Wood Zak Hussain 07837 999569 Javed Khan 07837 999768 , Stirling , Low Moor & & Harden Jayne Wormald 07837 999367 Woodside Parkwood Rise, Woodhouse, Long Jessica Kelly 07908 209193 Claire Flesher 07900 406432 Lee & Fell Lane Wycoller Claire Walker 07837 999384 18 Bradford West City Shipley, East and North Manager: Karen Lee Manager: Michelle Cull area neighbourhood contact tel: area neighbourhood contact tel: officer officer Karamat Hussain 07837 999406 Alma & Rosebery Jodie Reed 07796 996194 Allerton James Fellowes 07900 406425 Green Christina Earl 07837 999409 & Village Canterbury Vicky Farrar 07837 999396 Coach Road, Clayton & Debra Owlet Hall & Lesley Wilson 07837 999412 07900 406411 Thornton Woodhead Glenwood Hoyle Court, Haworth Road, Jayne Southcliffe, St Lilycroft & Valley 07900 406416 Mandy Flatters 07837 999791 Campbell-Smith James, St John’s Road & Lower Grange, , & Four Jackie Mann 07983 472392 Eccleshill, West Hannah Emery 07837 999771 Lane Ends Royd & Caroline Fagley 07837 999405 Bobbie Atkinson 07837 999599 Busfield Road Pauline Lewis 07795 666816 & Marta Kurowska 07887 824548 Natalie Bateson 07957 444741 York House Manningham, Idle End of Princeville, Debra Parsons 07937 999792 Mo Usman 07717 150633 Thorpe Edge Newcastle & Laisterdyke, Fairfax House Rebecca Leeds Road & 07919 21492 Simpson West Bowling & Hendford Drive Afzal Khan 07900 406422 Parkside Leeds Road & Martin Lacey 07507 849796 Otley Road Whetley Lane, Owlet and Crag Amanda Turner 07837 999581 White Abbey & Sam Czakon 07931 972698 Longlands Ravenscliffe Lucy Woodman 07837 999227 Saltaire, Shipley, Norwoods, Shipley Dawn Kitchen 07837 999408 Town Centre & Wycliffe Gardens Our opening hours at The Quays are: , Lower Monday - Friday 8.45am - 4.30pm Thorpe Edge & Lucy Woodman 07837 999227 Idle Village Telephone lines are open: Monday - Thursday 8.30am - 5.00pm, Thorpe Edge Friday 8.30am - 4.30pm Upper & Swain Lucy Fontaine 07795 283316 House Our address: The Quays, Victoria Street Shipley BD17 7BN Undercliffe, Thornbury & Muminul Islam 07956 429364 Estate walkabouts Look out for regular dates via: www.incommunities.co.uk Facebook and Twitter or contact your local Incommunities office. IMPROVING LIVES INCOMMUNITIES 19 Book your place for Bradford Literature Festival Tickets are now on sale for the 2017 Bradford Literature Festival, supported by Incommunities. Following the sensational success of last year’s event, festival organisers have announced a new line up of books, films, music and show-stopping performances. The event runs from 30th June to 9th July and will include the return of the fantastic free, family fun days in Bradford’s beautiful City Park; the hugely popular An Evening of Comedy with some of the UK’s leading comics; as well as performance poetry, live debates and crafty workshops! So don’t miss out, tickets are available at New events will include everything from a celebration bradfordliteraturefestival.co.uk of Yorkshire’s love of cricket to ghost stories, fairy tales facebook.com/bradfordlitfest and more! Tickets are free to anyone living in social housing, @bradfordlitfest over 65’s, students, registered disabled or those with refugee status. Summer camps 2017 book your place now Young people with Incommunities and Sadeh Lok are being offered the chance to sign up for lots of different activities at five activity camps.

West Yorkshire Police and local partners are running The four and five days of fun, sport, dance and life the camps for young people aged between 9 and 15. skills training are free to our customers. These take place between 18th and 21st April, 14th Everyone taking part will be able to find out more and 18th August, 21st and 25th August and 24th and about the work of the police and other emergency 27th October at ’s Trinity Campus. services. There is also a summer camp at the Samuel Lister Please contact your local neighbourhood officer Academy in Bingley between 7th and 11th August. for a booking form.

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