ZENworks® 2020 ZENworks Agent Reference Legal Notice For information about legal notices, trademarks, disclaimers, warranties, export and other use restrictions, U.S. Government rights, patent policy, and FIPS compliance, see https://www.novell.com/company/legal/. © Copyright 2008 - 2019 Micro Focus or one of its affiliates. The only warranties for products and services of Micro Focus and its affiliates and licensors (“Micro Focus”) are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Micro Focus shall not be liable for technical or editorial errors or omissions contained herein. The information contained herein is subject to change without notice. About This Guide This ZENworks Agent Reference provides information to help you perform administrative tasks related to the ZENworks Agent. The information in this guide is organized as follows: Chapter 1, “Introduction,” on page 7 Chapter 2, “Viewing the Version of the ZENworks Agent Software and Modules on a Device,” on page 9 Chapter 3, “Searching for Devices that Have a Specified Version of the ZENworks Agent,” on page 11 Chapter 4, “Configuring ZENworks Agent Settings after Deployment,” on page 13 Chapter 5, “Configuring ZENworks Explorer,” on page 29 Chapter 6, “Removing the ZENworks Pre-Agent from a Device,” on page 31 Chapter 7, “Configuring the System Update Behavior of the ZENworks Agent,” on page 33 Chapter 8, “Customizing the Look and Feel of the ZENworks Icon,” on page 35 Chapter 9, “Troubleshooting the ZENworks Agent,” on page 37 Appendix A, “RPMs for the Linux ZENworks Agent,” on page 45 Audience This guide is intended for ZENworks administrators. Feedback We want to hear your comments and suggestions about this manual and the other documentation included with this product. Please use the comment on this topic feature at the bottom of each page of the online documentation. Additional Documentation ZENworks is supported by other documentation (in both PDF and HTML formats) that you can use to learn about and implement the product. For additional documentation, see the ZENworks 2020 documentation website (https://www.novell.com/documentation/zenworks-2020/). About This Guide 3 4 About This Guide Contents About This Guide 3 1 Introduction 7 2 Viewing the Version of the ZENworks Agent Software and Modules on a Device 9 3 Searching for Devices that Have a Specified Version of the ZENworks Agent 11 4 Configuring ZENworks Agent Settings after Deployment 13 4.1 Configuring Agent Settings on the Management Zone Level. 13 4.2 Configuring Agent Settings on the Device Folder Level. 13 4.3 Configuring Agent Settings on the Device Level . 14 4.4 ZENworks Agent Settings . 14 4.4.1 Agent Security . 14 4.4.2 Agent Location Awareness . .15 4.4.3 Agent Features . 17 4.4.4 General . 25 4.4.5 Agent Preferences . 26 5 Configuring ZENworks Explorer 29 5.1 Configuring ZENworks Explorer Settings on the Management Zone Level . 29 5.2 Configuring ZENworks Explorer Settings on the Device Folder Level . 29 5.3 Configuring ZENworks Explorer Settings on the Device Level . 30 5.4 ZENworks Explorer General Settings . 30 6 Removing the ZENworks Pre-Agent from a Device 31 7 Configuring the System Update Behavior of the ZENworks Agent 33 8 Customizing the Look and Feel of the ZENworks Icon 35 8.1 Replacing the Default ZENworks Icons with the New Customized Icons. 35 8.2 Replacing the Customized Icons with the Default ZENworks Icons. 36 9 Troubleshooting the ZENworks Agent 37 A RPMs for the Linux ZENworks Agent 45 Contents 5 6 1 1Introduction The ZENworks Agent is part of the ZENworks software that lets you manage devices over the network. The ZENworks Agent, commonly referred to as the ZENworks AgentZENworks Agent, provides services that do the following without requiring you to visit individual devices: Deliver software, patches, and system updates to devices. Manage policies that determine the behavior of devices. Take inventory of device hardware and software. Access devices from a remote location to troubleshoot and fix problems with hardware and software. Act as a Satellite to help distribute content, image devices, and collect inventory and device messages. Each of these services is provided through the use of modules that plug in to the ZENworks Agent. Using ZENworks Control Center, you can configure which modules are active on devices, thus controlling which services are available on those devices. You can also configure a variety of other ZENworks AgentZENworks Agent settings. For information on how to deploy ZENworks Agent, see “ZENworks Agent Deployment” in the ZENworks Discovery, Deployment, and Retirement Reference. Introduction 7 8 Introduction 2Viewing the Version of the ZENworks 2 Agent Software and Modules on a Device 1 In ZENworks Control Center, click the Devices tab. 2 Click Servers to view the ZENworks Agent software version on a server. or Click Workstations to view the ZENworks Agent software version on a workstation. 3 Click the underlined link for the desired device. 4 In the General section, view the version in the ZENworks Agent Version row. 5 (Optional) Click the underlined version number to display a list of the ZENworks Agent modules that are installed on the device, along with their version numbers. You can uninstall, enable, or disable the ZENworks modules by using the ZENworks Agent settings on the device’s Settings page. For more information, see “Agent Features” on page 17. Viewing the Version of the ZENworks Agent Software and Modules on a Device 9 10 Viewing the Version of the ZENworks Agent Software and Modules on a Device 3Searching for Devices that Have a 3 Specified Version of the ZENworks Agent For upgrading or troubleshooting purposes, you can use the Advanced Search feature to display a list of devices in your ZENworks Management Zone that have a specified version of the ZENworks Agent software installed. 1 Depending on whether you want to search for all devices (servers and workstations), for servers, or for workstations that have the specified version of the ZENworks Agent installed, do one of the following in ZENworks Control Center: To search for all devices, click the Devices tab. To search for all servers, click the Devices tab > Servers. To search for all workstations, click the Devices tab > Workstations. 2 In the Search section, click Advanced Search. 3 Click Add to display the Search Criteria dialog box. 4 Click Add Filter, click Device/AgentVersion from the drop-down list, then click OK. Searching for Devices that Have a Specified Version of the ZENworks Agent 11 12 Searching for Devices that Have a Specified Version of the ZENworks Agent 4Configuring ZENworks Agent Settings 4 after Deployment By default, the ZENworks Agent is deployed with the features selected at the Management Zone level in the Agent Features panel of ZENworks Control Center. For more information on how to customize the agent features during deployment, see “Customizing Features before Deployment”. After the deployment, you can choose to uninstall, enable or disable the ZENworks Agent features, configure the agent’s cache, set retry settings, and select whether to let users uninstall the agent. The User Management feature is only supported on Windows managed devices across all the ZENworks products. You can configure settings at three levels: Management Zone: The setting applies to all devices in the Management Zone. Device Folder: The setting applies to all devices contained within the folder or its subfolders. It overrides the Management Zone setting. Device: The setting applies only to the device for which it is configured. It overrides the settings established at the Management Zone and folder levels. The following sections contain more information: Section 4.1, “Configuring Agent Settings on the Management Zone Level,” on page 13 Section 4.2, “Configuring Agent Settings on the Device Folder Level,” on page 13 Section 4.3, “Configuring Agent Settings on the Device Level,” on page 14 Section 4.4, “ZENworks Agent Settings,” on page 14 4.1 Configuring Agent Settings on the Management Zone Level 1 In ZENworks Control Center, click the Configuration tab. 2 In the Management Zone Settings panel, click Device Management. 3 Click ZENworks Agent. 4 Fill in the fields. For more information, see Section 4.4, “ZENworks Agent Settings,” on page 14. 5 Click OK to apply the changes. 4.2 Configuring Agent Settings on the Device Folder Level 1 In ZENworks Control Center, click the Devices tab. 2 Click the Servers or Workstations folder. 3 Click Details next to the folder for which you want to configure settings. 4 Click the Settings tab, click Device Management, then click ZENworks Agent. Configuring ZENworks Agent Settings after Deployment 13 5 Fill in the fields. For more information, see Section 4.4, “ZENworks Agent Settings,” on page 14. 6 Click OK to apply the changes. 4.3 Configuring Agent Settings on the Device Level 1 In ZENworks Control Center, click the Devices tab. 2 Click the Servers or Workstations folder. 3 Click the device for which you want to configure settings. 4 Click the Settings tab, click Device Management, then click ZENworks Agent. 5 Fill in the fields. For more information, see Section 4.4, “ZENworks Agent Settings,” on page 14. 6 Click OK to apply the changes. 4.4 ZENworks Agent Settings The following sections provide details about the configuration settings available for the ZENworks Agent. Each section assumes that you have accessed the settings at the level (zone, device folder, or device) where you want the settings applied. Section 4.4.1, “Agent Security,” on page 14 Section 4.4.2, “Agent Location Awareness,” on page 15 Section 4.4.3, “Agent Features,” on page 17 Section 4.4.4, “General,” on page 25 Section 4.4.5, “Agent Preferences,” on page 26 4.4.1 Agent Security You can configure whether or not to allow users to uninstall the ZENworks Agent.