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Ise Us Gateway Packages Exhibitor Manual Location: RAI Hall 1–5, 10–11 and Elicium Amsterdam, The Netherlands Page | 1 Table of Contents 1 Introduction 4 1.2 Contact list 5 1.3 Deadlines 6 1.4 Directions to RAI 7 2 General Show Information 8 2.1 Accommodation 8 2.2 Children 8 2.3 Cloakrooms 8 2.4 Copyright 8 2.5 Disabled Facilities 8 2.6 Distribution of Material 8 2.7 First Aid 8 2.8 Help online manual 8 2.9 Liability 9 2.10 Local Information 9 2.11 Smoking 9 2.12 Venue information 9 3 General Stand Information 10 3.1 Arrangement and Removal of Exhibition Goods 10 3.2 Badge readers 10 3.3 Badges Stand personnel 10 3.4 Contractor Passes 11 3.5 Build up and break down rules 11 3.6 Catering 12 3.7 Cleaning and Waste Disposal 12 3.8 Conference Room rental 13 3.9 Deliveries via CEVA 13 3.10 Electricity: regulations and information 14 3.11 Employment of Labor 14 3.12 Fire & Safety Procedures 15 3.13 Safety Procedures 15 3.14 Safety Regulations 15 3.15 Floor coverings 15 3.16 Floral decorations 16 3.17 Freight forwarding 16 3.18 Furniture 17 3.19 Height & Weight Restrictions 17 3.20 Hostesses 18 Page | 2 3.21 Insurance 18 3.22 Integrated Systems Europe 2010 Show Rules & Regulations 20 3.23 Manpower 20 3.24 Modular Stand Design 21 3.25 Music 21 3.25 Noise 22 3.26 Paging system 22 3.27 Parking, deliveries and collection of goods 22 3.28 Partition walls 23 3.29 Photography 23 3.30 Security 23 3.31 Shell scheme stands 24 3.32 Space Only Stands 25 3.33 Stand plan approval 26 3.34 Suspension wires / rigging 26 3.35 Telecommunication and internet 26 3.36 Time table 27 3.37 VAT reclaim 28 3.38 Water and compressed air 29 3.40 Water regulations 29 4 Rules and Regulations 30 4.1 Integrated Systems Europe 2010 Show Rules & Regulations 30 4.2 Safety Regulations 30 4.3 Venue Regulations 30 Page | 3 1 Introduction Welcome to the operations manual of Integrated Systems Europe 2010. In this manual you will find all the information you need regarding your stand at Integrated Systems Europe 2010. A-Z information The A-Z information is divided into 4 main sections: 1. Introduction - in this section you will find a contact list, floor plans, deadlines overview, directions to Amsterdam RAI and the exhibition time table. 2. General information - in this section you will find general information about ISE 2010 f.i. liability, disabled access, accommodation, local information 3. General stand fitting regulations - in this section you will find all the information you need to build your stand. 4. Rules and regulations venue - in this section you will find all the rules and regulations of Amsterdam RAI that are applicable to you as an exhibitor of ISE 2010. Order forms All the order forms are accessed by the Exhibitor login and 'Order Form' link on the website. All the forms must be completed by the deadline given, to avoid surcharges. Order overview This is where you can view the items you intend to order online (via RAI only) before you actually place them. Please note that all online orders are paid though an invoice, which will be sent to you. In the general stand fitting regulations you will find references to documents on the website. Please view the order forms for full details and prices or order directly online. The following services can be ordered online: Parking RAI ICT & Telecommunications AV Audio Catering Cleaning Stand security & Hostesses Safety (stand insurance & fire regulations) The other services can be ordered with the order forms that have to be printed (PDF file) from the website and sent to the different suppliers. Should you encounter any difficulties using this manual you can contact either ISE,RAI or Gielissen: RAI (online manual) Gielissen (order forms) Exhibitor Services T: +31 20 549 19 28 T: +31 20 581 14 11 Page | 4 1.1 Exhibition Time Table Build up Saturday 30 January 07:00 – 0:00 hrs Build up for all space only exhibitors/contractors Sunday 31 January 07:00 – 0:00 hrs Build up for all space only exhibitors/contractors Monday 1 February 07:00 – 0:00 hrs Build up for all space only exhibitors/contractors Decoration of shell scheme stands Show opening times Tuesday 2 February 08:00 – 19:00 hrs Venue open to exhibitors 10:00 – 18:00 hrs Show open to visitors Wednesday 3 February 08:00 – 19:00 hrs Venue open to exhibitors 09:30 – 18:00 hrs Show open to visitors Thursday 4 February 08:00 – 0:00 hrs Venue open to exhibitors 09:30 – 16:00 hrs Show open to visitors Breakdown Thursday 4 February 16:30 – 18:00 hrs Removal of exhibits 18:00 – 0:00 hrs Dismantling of stands Friday 5 February 07:00 – 0:00 hrs Dismantling of stands 1.2 Contact list Company Contact Person Email Tel. IS Europe Mr Mike [email protected] 0049 896 Managing Director Blackman 387 9290 IS Europe Ms Martine [email protected] 0031 20 799 Operations Director Niermans 7734 IS Europe Ms Daniëlle [email protected] 0031 20 799 Operations Assistant Inostroza 7736 IS Europe Ms Sjerai [email protected] 0031 20 799 Operations Assistant Zwienenberg 7738 IS Europe Mr Dan Goldstein [email protected] 0044 779 PR Manager 669 2383 IS Europe Mr Thomas Krackl [email protected] 0049 8121 Marketing Manager 257 4077 IS Europe Mr Thomas Häger [email protected] 0049 405 Sales Director 555 0515 IS Europe Mr Ian Morrish [email protected] 0044 137 Sales Manager 245 4366 Official contractor Stand building Electricity, Floor Gielissen [email protected] 0031 20 581 Coverings, Furniture, 1411 Graphics, Shell scheme, fascia board Venue: RAI General information Ms Jolanda [email protected] 0031 20 549 Visser 1743 Internet Exhibitor Services [email protected] 0031 20 549 1928 Page | 5 Parking Passes Exhibitor Services [email protected] 0031 20 549 1928 Freight forwarding CEVA Showfreight Mr Paul Strachan [email protected] 0044 132 231 2058 AV Equipment ACS Exhibitor Services [email protected] 0031 20 549 1928 Badges and passes Registration Mr. Michiel Bovee [email protected] 0031 23 512 0160 Catering RAI Exhibitor Services [email protected] 0031 20 549 1928 Insurance RAI Exhibitor Services [email protected] 0031 20 549 1928 Telecommunication RAI Exhibitor Services [email protected] 0031 20 549 1928 Music license Buma Stemra Buma Stemra [email protected] 0031 23 799 7837 Photography IS Europe Marketing Mr Dan Goldstein [email protected] 0044 779 669 2383 Refuse containers RAI Exhibitor Services [email protected] 0031 20 549 1928 Security RAI Exhibitor Services [email protected] 0031 20 549 1928 Vat refund RAI VAT Alliance [email protected] 0044 207 431 4664 1.3 Deadlines Order Form Deadline Supplier How to submit AV equipment 20/01/2010 ACS Online Badge readers 29/01/2010 N200 Online Cabled Internet 20/01/2010 RAI Online Catering 128/01/2010 RAI Online Cleaning 28/01/2010 RAI Online Conference room rental IS Europe organization Per email [email protected] Double Deck Permit 01/12/2010 Municipality Stadsdeel ZuiderAmstel Room 026 President Kennedyplantsoen 3 1079 SK Amsterdam Electricity 22/12/2009 Gielissen Online fax form Exhibitor /contractor N200 Via webshop online badges Page | 6 Floor coverings 22/12/2009 Gielissen Online fax form Floral Decorations 22/12/2009 Gielissen Online fax form Freight forwarding 18/01/2010 Ceva Showfreight Online fax form Furniture 26/01/2010 Gielissen Online fax form Water/compressed air 20/01/2010 RAI Online Graphics 22/12//2009 Gielissen Online fax form Insurance 1/28/2010 RAI Online Lighting & Wall Socket 22/12/2009 Gielissen Online fax form Manpower 22/12/2009 Gielissen Online fax form Parking passes & lorry 28/01/2010 RAI Online parking Photography 29/01/2010 IS Europe organization Per email [email protected] Refuse containers / 28/01/2010 RAI Online cleaning during build up Security 19/01/2010 RAI Online Shell scheme fascia & 22/12/2009 Gielissen Online fax form carpet Suspension wires 06/01/2010 RAI Online Telecommunication 28/01/2010 RAI Online Stand plan approval 15/12/2010 IS Europe organization Per email [email protected] VAT Reclaim Asap Central VAT Office Online fax form 1.4 Directions to RAI Train: Amsterdam RAI station is 300 meters from the RAI. Trains run regularly from Amsterdam Duivendrecht station, Amsterdam Amstel station and Schiphol station, which are connected to the international intercity network. Trams and busses: Tram 4 runs every ten minutes between the centre of the city, Amsterdam Central station and the RAI (Europaplein stop). To get to the RAI from Amsterdam Amstel station, take underground line 51 or bus 15. Underground line 51 also connects to Amsterdam Central station. The easiest way to get to the RAI from Amsterdam Sloterdijk is to take express tram 50. Plane: It takes less than 15 minutes to get from Schiphol to Amsterdam RAI by car, train, taxi or bus. The Schiphol website (www.schiphol.nl) includes a summary of current flight information, transport connections to the RAI, and business facilities at the airport. Motorway: The RAI is ideally suited for visitors who come by car. It is situated alongside the Amsterdam’s A10 orbital motorway and has its own underground car park with other car parks nearby offering free shuttle services. Page | 7 2 General Show Information 2.1 Accommodation For further information on hotel bookings see IS Europe website; http://www.iseurope.org Then click on ‘Hotel’ which is displayed on the main menu.
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