Understanding Digital Marketing—Basics and Actions Teresa Piñeiro-Otero and Xabier Martínez-Rolán Abstract This chapter provides a technical outline of the basics of online mar- keting. The outline includes an introduction to digital marketing and strategic planning and development. Our contribution offers theoretical and practical insights relative to this growing marketing area, with information on the main areas for which online marketing is particularly suited: (1) the E-commerce section explores different business models and what techniques are used for their development; (2) Web Search Marketing focuses on SEO and SEM, as well as in keyword selection for optimisation; (3) E-mail Marketing offers interesting content to develop a successful newsletter; and (4) Social Media Marketing addresses plan- ning and the most important tools used to maximise communication through social media. In a nutshell, this chapter offers an overview of digital marketing and its strategies for an active and effective Web presence. 1 Introduction In The Third Wave, Toffler [1] predicted the demarketisation of postindustrial societies. Three decades later, the end of marketing is still not in sight, even though, as Kotler [2] already suggested, marketing had to rethink its foundations to adapt to Third Wave societies and individuals. In 1999, Schutz and Holbrook [3] referred to the tragedy of the commons to stress the low efficiency of market strategies due to overuse and reiteration of strategies and tools. In the last decade of the twentieth century, organisations were T. Piñeiro-Otero (&) Faculty of Communication Sciencies, University of A Coruña, Campus de Elviña s/n, 15071 A Coruña, Spain e-mail:
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