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East Midlands Trains Key Facts

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East Midlands Trains Key Facts East Midlands Trains Key facts • We serve South Yorkshire, the East Midlands, the East of England and the North West • 66,000 passengers choose to travel with us everyday • We are responsible for 87 stations, including Derby, Lincoln, Nottingham and Sheffield • We employ over 2,000 people • We strive to deliver 473 train services a day, on time every time* • We use a fleet of 88 trains • CO2 emissions are 66% lower by train than by car# • The average speed of 1 in 10 journeys on the M1 is just 37.7mph†. A modern railway for a thriving region... * figures based on December 2008 timetable # per passenger kilometre – source DEFRA Passenger Transport Emission Factors 2007 † southbound between junctions 18 (Rugby) and 9 (Hemel Hempstead) Dec 2006 – Nov 2007 – source DfT Since 1999, the number of passengers travelling by train on our Getting you there on time We’ve achieved We know that our passengers want safe, reliable trains, and we are routes has risen by over 75%. determined to deliver this, day in day out. Through our own internal so much already improvement initiative, and by working closely with Network Rail, our passengers are already starting to see real improvements. But we know that in order to continue growing rail travel on our East Midlands Trains started in November 2007 Figures announced in Autumn 2008 show average punctuality at and we’ve wasted no time in making a start on 90.9%, the best recorded since the start of the franchise and over network, we need to continue to seek improvements and deliver 3% better than performance for the previous operators for the same improvements and planning a brighter future for period. The improvements in punctuality so far are the result of an sustainable results at every single point of a passenger’s rail journey. our passengers. internal improvement drive including: • Launch of the ‘Right Time Railway’, an initiative to improve train Of course, a huge part of our franchise is the £90m punctuality, which has included issuing watches that are accurate to In order to mobilise our entire workforce behind this ambition, programme of investment planned over the coming the second and new whistles to all staff to emphasise the importance we have created a vision, by which we will operate everyday, years and that’s very exciting. But we have also made of consistent on time despatch of trains a number of changes over our first few months to • Move to a new joint control centre, shared with Network Rail, and which we truly believe in: benefit passengers ahead of the spending spree. to improve communication on day to day operation of services • Investing in reliability modifications to our trains We’re pleased with the results already seen – • Improved processes, including better contingency plans and “Growing our business through great people, delivering great just think what you can expect once the investment a new performance management system. service, achieving great results”. takes place. With performance already consistently good and improving everyday, and with so much investment in our fleet and depots on the horizon, Here is a flavour of what we’ve already achieved. we’re confident we can get even better. As part of the Stagecoach Group, we’ve got the experience and expertise to deliver effective improvements that make a real difference Making our trains more reliable It’s fair to say that when we started the franchise some of our trains, to our customers. especially on our local routes, were not performing as we had hoped and were in need of a little tender loving care. A great deal of behind the scenes work has been going on to address this, much of it involving And, because our network serves some of the UK’s most important the maintenance and improvement of the engines. One example of the good work has been the attention our Class 158 towns and cities, we know what a difference excellent rail links can fleet has received. These trains were not as reliable as expected and by working with our sister company, South West Trains, we were able make in delivering sustainable economic development. to ensure these trains received an immediate ‘health check’ and subsequently formulate a programme of modifications. South West Trains achieve great standards of performance for their fleet and But we can’t do it alone. We’re committed to working with the we’re confident we can replicate that here in the East Midlands. Government and our local and regional stakeholders and communities to make things happen and to keep on improving. Putting passengers first First impressions count! And there’s A new and improved timetable • Offering great value for money – We already sell thousands of If the outside of the train looks dirty and uncared for it reflects on Our rail services are key to the sustainable economic development Advance tickets (to London priced from £7 online) everyday. But to everything we do. And at the start of the franchise some of our trains of the towns, cities and villages we serve. Our trains provide fast and complement this, we launched the hugely popular megatrain.com were not up to our standards. We’ve therefore been investing heavily lots more to come frequent links between city centres, as well as being an increasingly concept on our route at the start of 2008. This is an innovative to ensure our trains are always well presented. popular choice for commuters and shoppers. With this in mind, we online budget rail service offering seats from just £1 (plus a 50p • We’ve installed a new exterior train washing facility at our are making some big and exciting changes to our timetable. booking fee). And by the end of the Summer, more than 60,000 We’re moving fast to bring you the improvements Nottingham depot people had booked a bargain ticket to travel! you’d expect from an efficient and modern train Our brand-new timetable (launched in December 2008), brings new • Our Meridian trains now have an engine modification fitted and improved services to the communities on our network, making • Prompt, accurate information – Introduction of a UK based service. And by doing this, we’ll make it easier than to prevent oil from spraying up the side of the trains. We think sure we can offer a modern railway to our thriving communities. Call Centre. We know that our passengers want prompt, accurate ever for more passengers to make rail their first they’re looking a lot smarter as a result With faster journey times for many cities on our route, better connections, information, provided to them by a trained advisor who understands the choice for travel. UK rail network. This is what we are now delivering for them with the • We’ve invested in two, new ‘super cleaning’ machines to give our more trains where they’re needed most, more seats and extra Sunday opening of our UK based information centre in the Spring of 2008. train interiors a clean like they’ve never had before. services, over 18 months of hard work has gone into producing the best By investing £90 million into passenger improvements possible timetable for our passengers. • Easy links to Eurostar – Ooo la la! If you travel by East Midlands over the next six years, we will give our passengers Trains you’re just one platform change away from Europe. St Pancras New franchise – new look And we’re confident these changes will mean more and more people International is our home station in London. It is also the London the rail services they deserve. making rail their number one choice of transport. terminal of Eurostar, so accessing their high-speed services could We’re a new franchise and as you’d expect we have a brand-new For further information or to download a personalised timetable, visit not be easier. Travel from Paris to Leicester in less than 4 hours identity too, which has been steadily growing since our launch. eastmidlandstrains.co.uk/myjourneys. without the interruptions you get when you fly. We’ve introduced Much of our fleet is already repainted in our distinctive colours. And as through fares in partnership with Eurostar offering passengers travel part of our investment programme every single one of our trains will be from the East Midlands to Paris or Brussels from just £79 return for completely refurbished inside and out during our franchise. We’ve also Raising the standard the complete journey. given our staff a smart new look by introducing a new uniform that We know that by making improvements to our trains we can make a • We’re listening to you – Got a burning question? We want to hear we’re very proud of. real difference to our passengers. it! We have held a number of open forums for passengers to meet And with over £26 million to spend on our trains over the next few our directors and senior managers. Known as ‘Meet the Manager’ years, passengers will certainly notice the differences we’ll be making. these sessions are held either at our stations or on our trains and Improved Sunday services give people the chance to put their questions directly to the people We are committed to providing a reliable service everyday of the week Here’s just a few of the many highlights our passengers will see over at the top. – including Sundays! the next couple of years: • Improvements for business customers – Keep in touch with free Sounds obvious? Before the start of our franchise, on some Sundays A favourite with many of our passengers, the High Speed Train fleet WiFi in our First Class lounges.
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