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Sydney Metro Annual Report 2019-20

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Sydney Metro Annual Report 2019-20 Sydney Metro Annual Report 2019–20 Sydney Metro 680 George Street Sydney NSW 2000 Executive Reception Monday to Friday 7.30am to 6.00pm Ph: (02) 8265 9400 Postal address PO Box K659 Haymarket NSW 1240 © 2020 Sydney Metro. This report was first published in October 2020. View or download this report from the Sydney Metro website: sydneymetro.info Letter of submission 24 September 2020 The Hon. Andrew Constance MP Minister for Transport and Roads Parliament House Macquarie Street, Sydney NSW 2000 Dear Minister, I am pleased to submit for presentation to Parliament the Annual Report for Sydney Metro for the financial year ended 30 June 2020. The Annual Report has been prepared in accordance with the Annual Reports (Statutory Bodies) Act 1984 and the regulations under that Act. The Financial Statements for 2019-20, which form part of the report, have been submitted to and certified by the Auditor-General of NSW. Yours sincerely, John Arthur Gail Pemberton Chairman, Director, Sydney Metro Board Sydney Metro Board Cover: Bella Vista Station. Left: Cherrybrook Station. 1. Foreword 3 1.2 From the Chairman and Chief Executive 6 2. About us 7 2.1 About Sydney Metro 9 Charter 9 2.2 Who we are 9 Annual Report 19–20 Annual Report Our strategic priorities 10 Key facts and achievements 11 Operational performance 11 3. Achievements 13 Contents 3.1 Meeting delivery commitments 15 Sydney Metro City & Southwest project 15 Sydney Metro West project 16 Sydney Metro – Western Sydney Airport project 17 Independent project reviews 17 Sustainability and environment 19 3.2 Operational excellence 23 Metro North West Line 23 Precincts and places 25 3.3 Successful engagement 27 Customer and community engagement 27 Government and industry engagement 29 3.4 Financial responsibility 31 1 3.5 Workforce capability 31 Workforce development 31 Workforce diversity 32 4. Our organisation and people 33 4.1 Our organisation structure 35 4.2 Our executives 36 4.3 Our employees 37 Exceptional movements in wages, salaries or allowances 37 Personnel policies and practices 37 Industrial relations policies and practices 37 Human resources impacts of the COVID-19 pandemic 37 Numbers and remuneration of senior executives 38 Requirements arising from employment arrangements 38 5. Corporate governance 39 5.1 Sydney Metro Board 41 5.2 Governance framework 44 5.3 Audit and risk management 44 5.4 Internal audit and risk management attestation statement 45 5.5 Cyber Security Policy attestation 46 5.6 Insurance 46 Sydney Metro Sydney 6. Reporting and disclosure 47 6.1 Community satisfaction 49 6.2 Work Health and Safety 49 Initiatives 50 Further improvements to health and safety performance 50 6.3 Research and development 50 6.4 Access to Government information 50 Government Information (Public Access) Act 2009 50 6.5 Overseas travel 54 Promotion (overseas visits by employees and officers) 54 6.6 Legal change 55 Significant judicial decisions affecting Sydney Metro, 2019-20 55 Acts and subordinate legislation affecting Sydney Metro 56 New Acts and amendments to Acts assented to or commenced during 2019-20 57 New subordinate legislation and amendments to subordinate legislation made or commenced during 2019-20 58 Disclosure of subsidiaries 58 6.7 Payment to consultants 59 6.8 Public interest disclosures 60 6.9 Privacy Management Plan 60 Privacy and Personal Information Protection Act 1998 60 6.10 Multicultural policies and services 61 Multicultural policies and services program 61 Agreements with Multicultural NSW 61 6.11 Disability Inclusion Action Plan 61 6.12 Land disposal 62 6.13 Accounts payments and grants 63 Outstanding invoices by age at the end of each quarter, 2019-20 63 Accounts paid on time within each quarter, 2019-20 64 Funds granted to non-government community organisations 65 Economic or other factors 65 Implementation of price determination 65 Investment performance 65 Liability management performance 65 Appendix A – Financial Statements 67 3 Sydney Metro Annual Report 19–20 Foreword Foreword • 4 5 Sydney Metro Annual Report 19–20 1.2 From the Chairman and Chief Executive On behalf of Sydney Metro, we are pleased to present the 2019-20 Annual Report. It conveys Sydney Metro’s key activities and achievements for the year and the benefits for our customers, communities and the State. During 2019-20 Sydney Metro has: • completed the first year of operations on Sydney’s first metro, the Metro North West Line • advanced construction activities on Sydney Metro City & Southwest • completed the Final Business Case and commenced procurement activities on Sydney Metro West • developed the Sydney Metro – Western Sydney Airport scope and project definition, and completed the Final Business Case • responded to the changing environment of the COVID-19 pandemic. As Sydney Metro plays its critical role in supporting the NSW Government’s State Infrastructure Strategy, Future Transport 2056, and A Metropolis of Three Cities, we will meet opportunities before us. These include: • delivering customer-centric services for the people of NSW, helping relieve congestion and improving journey times and experiences for our customers • delivering a technology-led improvement in customer experience • being a commercially astute partner to industry during a record infrastructure boom • being effective and successful place makers, reflecting the character and needs of dozens of individual communities along the alignments in our precincts and places • growing a public sector workforce with experienced, inclusive leaders • collaborating across government to deliver sustainable city-shaping outcomes. We look forward to continuing to transform our city with a world-class metro, and shape our communities and the way we move in the future. John Arthur Dr Jon Lamonte Chairman, Chief Executive, Sydney Metro Board Sydney Metro Previous page: Bella Vista Station. Foreword • 6 Left: Bella Vista Station. 7 Sydney Metro Annual Report 19–20 About us About us • 8 2.1 About 2.2 Who we are Sydney Metro Sydney Metro is the NSW Government agency tasked with delivering the high-capacity, Charter high frequency metro network across the Sydney Metro is a NSW Government agency Greater Sydney region, Australia’s biggest Annual Report 19–20 Annual Report constituted by the Transport Administration public transport program and the largest Act 1988. Sydney Metro has functioned under urban railway infrastructure investment that Act since 1 July 2018. Prior to this date in the nation’s history. It is Australia’s first Sydney Metro was a delivery office within fully-automated, fully accessible railway. Transport for NSW. In that respect our aim is to plan, build, The principal objectives of Sydney Metro operate and optimise the Sydney Metro under this Act are to deliver safe and reliable customer journey. We are an operating metro passenger services in an efficient, agency within the Greater Sydney Division effective and financially responsible manner, of the Transport cluster, contributing to an and to facilitate and carry out the orderly and integrated public transport network serving efficient development of land in the locality a range of customers and communities. of metro infrastructure. The other objectives We are here to deliver for our State – of Sydney Metro are: maximising the social, economic and (a) to be a successful business and, to that end: environmental opportunities and benefits catalysed by safe, reliable, turn-up-and- (i) to operate at least as efficiently as go services, and the delivery of vibrant, any comparable business; and attractive precincts around our stations. (ii) to maximise the net worth of the We recognise that we need to be responsive State’s investment in the metro; to the needs of diverse communities along 9 (b) to exhibit a sense of social responsibility our alignments, and to be successful by having regard to the interests of the we must continue to refine our delivery community in which it operates; methods, optimise our service offering, and share our insights and experience. (c) where its activities affect the environment, to conduct its operations in compliance Our turn-up-and-go customer offering is at the with the principles of ecologically heart of the Future Transport 2056 strategic sustainable development contained in vision for growing our public transport network, section 6(2) of the Protection of the and creating vibrant, integrated and sustainable Environment Administration Act 1991. places for our customers and communities. We have end-to-end accountability for delivering the metro service – from planning and construction, to operations, and integrating metro rail into the public transport network. Sydney Metro Sydney Platform screen doors keep people safe and allow trains to get in and out of stations faster. Previous page: Sydney Metro. Our strategic priorities Our place in the Transport cluster Our mandate is to support the economic Sydney Metro operates within the development of the State, working to general government sector, and is deliver the NSW Government’s vision of administratively arranged within the integrated, connected and liveable cities. Transport cluster. The Transport cluster’s principal agency is Transport for NSW. We commit to easy, safe and reliable turn-up- and-go services, active and attractive precincts We act in close partnership with our cluster and places, and delivering these customer- colleagues, especially those within the centric outcomes in a socially, financially and Greater Sydney Division – we work with environmentally responsible way. We want Transport for NSW and the other operating to work together to grow the public value of agencies to collectively deliver an easy-to- the State’s investment, for the benefit of all. use, integrated public transport service for NSW. Transport for NSW has accountability Our vision is to transform Sydney for cluster strategic planning, cluster policy with a world-class metro. development, overall transport service Our mission is to deliver Sydney a connected integration, and multi-modal coordination of metro service, providing more choice network disruptions.
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