Article Reprint ENDPOINT MANAGEMENT www.novell.com

Why Should You Choose ­

Novell® ZENworks® 11?

By—Jon Giffard Article Why Should You Choose Novell ZENworks 11?

Table of Contents: 2 . . . Introduction

2 . . . Novell ZENworks 11 Is an Adaptable Platform

3...... Choosing the Best Endpoint Management Solution for Your Business

3 . . . Management by Exception

3...... Management by Location

4...... Device-Based Management

4...... User-Based Management

5...... Choose the Best Management Solution

p. 1 Introduction

The Novell ZENworks Your network may be a complex and hetero- An architecture that adapts to your family of products has geneous jungle, but that shouldn’t stop you ­environment with flexible management evolved over the last from easily managing your endpoints from a choices for the platform OS, database, ­decade to become single, central location. The Novell® ZENworks® directory services and a range of the most complete family of products has evolved over the last supported devices and capable endpoint decade to become the most complete and A new identity-based, heterogeneous ­management solution capable endpoint management solution avail­ ­endpoint management platform that avail­able. That’s why able. That’s why thousands of organizations ­consists of a unified ZENworks ­Control thousands of organiza- depend on it today. Center console, a single ZENworks tions depend on it today. ­Adaptive Agent and ZENworks server Novell ZENworks uses a policy- and user- software based approach to simplify and automate Integrated configuration, asset, patch software patch deployment, asset tracking, and endpoint security management for endpoint security, operating system (OS) Windows, Linux and Apple Macintosh migration and a long list of other routine endpoints­ endpoint management tasks that you may be Optional full-disk encryption for Windows wrestling manually today. ZENworks is also devices the bridge that lets you perfectly align your IT Managed device location awareness department’s output with your organization’s that adds a new dimension to the identity- business policies and goals. And because based approach found in ZENworks so much of what ZENworks does it does Configuration Management, ZENworks automatically, you can shift your employees’ Asset Management, ZENworks Patch time, your budgets and other resources ­Management and ZENworks Endpoint from mundane tasks and toward strategic Security Management 11 IT initiatives. Power management and reporting features to bring your green initiatives closer to Novell ZENworks 11 is the latest iteration reality­ of this management solution and takes a Standards-based protocols major step toward completely automated Network consumption control when rolling and nearly effortless endpoint management. out new applications or installing updates It brings the whole ZENworks family of what Full manageability over the Internet using used to be independent ZENworks solutions secure communication channels together on a single, integrated platform. Simple and speedy installation, deployment It also gathers a wider range of Windows, and updates Linux and Apple Macintosh platforms and The ability to integrate seamlessly with devices under the ZENworks endpoint your choice of user directory and database management­ umbrella. platforms Support for 64-bit hardware and operating Novell ZENworks 11 Is an systems Adaptable Platform Rapid installation with an appliance on VMware ESX(i) Hypervisor Novell ZENworks 11 adds a host of new capabilities to your IT arsenal, including the following:

p. 2 Why Should You Choose Novell ZENworks 11? www.novell.com

Choosing the Best Endpoint management-by-exception paradigm, and Novell ZENworks 11 Management Solution for ZENworks 11 offers it as a powerful tool for gives IT organizations Your Business continuously adapting to changing business the power to support policies and practices with minimal IT effort. real users—with all their The Novell vision is of an open enterprise, varied security needs, where simple, secure, productive and In most situations, management by exception locations, devices and integrated IT environments support hetero­ complements policy-driven management other demands—but in a geneous systems. Users depend on a variety paradigms. It allows for the strict, high-level way that simplifies man- of devices to help them achieve their maximum enforcement of general configuration man- agement over the entire productivity, which creates the complex agement rules across user or device groups end-user environment environment they work in today. And when while permitting exceptions at a more granular from a central location. you choose an endpoint management solu- level to accommodate special needs. tion for your business you should look for a solution that is up to the task of managing For example, your business policies likely the reality of complexity. allow employees to access the corporate network from remote locations. However, Novell ZENworks 11 gives IT organizations if you applied this remote-access policy to the power to support real users—with all their all desktops—including those in the finance varied security needs, locations, devices and and legal departments—you would expose other demands—but in a way that simplifies the company to regulatory penalties and management over the entire end-user envi- ­corporate spies. Exception-based manage- ronment from a central location. In keeping ment allows you to create and automatically with the Novell philosophy of openness, apply blanket policies across the company, Novell ZENworks 11 gives you the freedom but you can then apply more restrictive to manage your systems using a paradigm policies to PCs and users in specific groups that matches your organization’s business policies and at the same time the working or departments. In the example, we might style of your staff. You can choose to manage apply a policy that restricts access to normal your systems tactically, device-by-device, or business hours, on-site employees and strategically, in step with your organization’s authorized users. Exception-based manage- business policies, using any combination of ment gives you complete flexibility without four distinct management paradigms: making you manage separate policy sets for each user or machine silo. Management by exception Management by location Management by Location Device-based management According to research from Gartner and IDC, User-based management the number of traditional static desktops within organizations is shrinking. You probably Management by Exception ­already knew this from your own observations. When you evaluate any configuration The number of laptops is growing almost management solution or paradigm, you daily because they bring so many benefits should carefully consider two important to their users. But they are a management criteria. First, how well does the manage- headache for IT. Take the example of an ment paradigm scale? Second, how large a application rollout. Laptops throughout the burden does it place on your IT staff as your company are likely connected in offices, employees continually update the solution to airports, hotels, home offices and even across accommodate changing business policies? 3G connections. Each one may have a differ- ZENworks 11 has the right answers to both ent connection characteristic that doesn’t fit of these questions. Novell pioneered the the way you distribute applications.

p. 3 With the Novell ZENworks 11 architecture, Novell ZENworks 11 includes device-based management capabilities to give IT depart- you can turn to device-based management ments the flexibility to use it in conjunction whenever it suits your needs. with other management paradigms to fill special needs. For example, device-based management may be the best option for Although Novell Desktops, too, present location-based call centers, where multiple people share a ­dramatically enhanced management challenges. You clearly don’t single PC in shifts. Manufacturing-floor PCs the underlying want them reaching over wide area network and public kiosks are also examples where ZENworks architecture links to communicate with your management device-based management may be more with ZENworks 11, it system. You want management to occur appropriate than user-based management. preserved the full power locally whenever possible, and anything that Companies that normally rely on user-based and complete range of touches the central site should only do so management may also need to set up a user-based management when the network load is low. device quickly for ad hoc, tactical purposes. capabilities. For example, configuring a device to auto- The challenges don’t end there. You also matically run a presentation in a conference need to manage your security posture on center makes more sense than creating a these diverse devices. Most devices inside new user for that single instance. the office network are safe, but those outside that perimeter are at risk. Therefore you need With the Novell ZENworks 11 architecture, to adjust firewall configurations, pluggable you can turn to device-based management devices, encryption, wireless and so on whenever it suits your needs. Because device- based on location. based management is very familiar to most IT professionals, and because it offers Novell ZENworks includes the ability to the fastest way to configure a machine, ­manage based on location, adding a new device-based management is the default dimension to your control. You can create management paradigm when you first policies that reflect business requirements install ZENworks 11. for any given device location.

Device-Based Management User-Based Management Many organizations base their configuration This is the gold standard. User-based management practices on the devices they systems management considers user iden­ manage. In fact, most configuration manage- tities, group roles and business policies for ment products on the market today use this automation, security and IT control and has method. Without user-based and exception- always been a Novell specialty. Although based policy management, these products Novell dramatically enhanced the underlying typically treat business policies, users and ZENworks architecture with ZENworks 11, it their needs as afterthoughts, because they preserved the full power and complete range link each user to a specific device. With of user-based management capabilities. appli­cations, policies and configuration ­parameters tied to a single device, or even a True user-based configuration management set of devices, employees are stuck in rigid disassociates users from the specific devices roles that tie their hands when faced with they use. This makes it possible to treat users ever-evolving business processes. Novell as the company’s most valuable managed ZENworks 11, on the other hand, emphasizes assets and relegate devices to their proper user-based management. role as tools that serve the needs of users.

p. 4 Why Should You Choose Novell ZENworks 11? www.novell.com

Allowing you to manage people—rather than Choose the Best In short, Novell machines—as first-class configured entities Management Solution ZENworks 11 is the best means that policies, applications and config­ solution for managing uration details can follow users from machine Novell ZENworks 11 offers your business a your endpoint jungle. to machine. User-based management also long list of unique benefits and advantages. ties IT policies directly to business policies, It combines and integrates configuration, which cuts the time it takes them to respond to asset, patch and endpoint security manage- changing business conditions. A user-based ment for Windows, Linux and Apple Macintosh approach also leverages identity stores and devices. It offers a single, modular architecture business systems across the enterprise to that maximizes flexibility and scalability, simpli­ eliminate errors, increase security, standardize fies and speeds management throughout workflows, document regulatory compliance the device lifecycle, minimizes processing and support effective decision-making. demands on managed clients, reduces bandwidth consumption for management Where device-based management is almost processes and uses standards-based purely tactical, the user-based paradigm protocols to seamlessly integrate with your represents a truly strategic approach to sys- choice of user directory and object database. tems management. With Novell ZENworks 11 It lets you manage systems based on user you can mix and match both approaches— identities, roles, groups and locations, so IT based on your changing business and IT personnel can work hand-in-glove with the requirements—by using the management- company’s business priorities and policies. by-exception paradigm. For example, Novell Finally, it gives you a secure, web-based ZENworks 11 allows you to apply a policy console for unified control over all your man- to a specific device and then selectively agement tasks—virtually anywhere. In short, ­override that policy based on the identity Novell ZENworks 11 is the best solution for of the user currently logged on. Conversely, managing your endpoint jungle. you can also override a general user- and role-based policy based on a specific machine To read the experiences of Novell ZENworks and its context, such as when a mobile customers, go to: www.novell.com/success ­device attempts to access the network from outside the firewall.

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