Delivering Better Outcomes
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Civica Annual Review 2015
ideas into action 2015 Annual Review Contents 03 Welcome to Civica 06 Our vision & strategy 08 2015 Group business highlights 11 2015 Business review 14 People & culture 15 Our people & values 22 Markets review 22 Local government 26 Central & devolved government 30 Education & libraries 34 Health & social care 38 Housing & asset management 42 Community protection 46 Regulated markets 50 Services review 51 Software & systems 55 Managed services & outsourcing 62 Financial review 59 2015 Financial review 64 Key performance indicators 65 Group information 2 Civica 2015 Annual Review Welcome to Civica Supporting more than 4,000 organisations Civica is a market-leading specialist in digital solutions, critical software and outsourcing services that help teams and organisations around the world to transform the way they work. In 10 countries We deliver mission-critical applications worldwide and digital solutions together with business process services to improve the provision of efficient high quality services for our customers and help them respond to increasing change and expectation. Above all in the markets we serve, people matter. Combining exceptional More than 3,000 employees customer focus, experience and commitment, it is the people of Civica and our culture that sets us apart. Producing 14 years of unbroken growth www.civica.co.uk 3 Civica at a glance A strong, stable and growing partner for our customers. Every day we help more than Streamlining service delivery to 1.5m 90m professionals in their jobs people & businesses Providing systems to administer A partner for £90b 900 of funds or expenditure government organisations Delivering to Supporting 400 6,000 health & care providers schools & libraries Supporting Serving 130 400 police & fire services public & private sector providers in regulated & service sectors 4 Civica 2015 Annual Review Building on a combination of in-depth sector expertise and broad capability we provide a market-leading range of products and services with a clear strategy to help customers do more, do better and spend less. -
Agile Project Development Services Procured Grom G Cloud IV
FRAMEWORK AGREEMENT: Schedule 2 Order Form and Call Off Terms G-Cloud iv Framework Schedule 2: Order Form and Call-Off Terms Part 1: Order Form Date 9 June 2014 Order CPG01842 Reference FROM: Customer The Foreign and Commonwealth Office, “Customer” Customer’s Address Foreign and Commonwealth Office, King Charles Street, London, SW1A 2AH, United Kingdom Invoice Address Principal Contact Name: Address: King Charles Street, London, SW1A 2AH, United Kingdom Fax: None TO: Supplier Web Technology Group trading as WTG TECHNOLOGIES LIMITED, “Supplier” Supplier’s Address Fifth Floor 76 Hammersmith Road London W14 8UD twitter@wtgltd http://www.wtg.co.uk/ Account Manager Name: Address: As Above Phone: +e-mail: Fax: 1. TERM 1.1 Commencement Date This Call-Off Agreement commences on: 6 June 2014 1.2 Expiry Date This Call-Off Agreement shall expire on: 1.2.1 5 June 2015; or 1.2.2 the second (2) anniversary of the Commencement Date; unless terminated earlier pursuant to Clause 4 of Page 1 of 19 FCO Provision of Agile Services – WTG – Order Form and Call-Off Agreement_v2.0 FRAMEWORK AGREEMENT: Schedule 2 Order Form and Call Off Terms G-Cloud iv the Call-Off Agreement. 1.3 Services Requirements 1.3.1 This order is for the G-Cloud Services outlined below. It is mutually recognised that the volume of these services utilized by Customer may vary from time to time during the course of this Call-Off Agreement, subject always to the terms of the Call-Off Agreement. 1.3.2 G-Cloud Services Provision of Agile Software Development Services for the Crisis Hub Project. -
Insight Public Sector Framework Guide for Clients
Insight Public Sector Framework Guide for Clients February 2018 v16.0 Introducing Partner Alliance Insight Public Sector Framework Guide for Clients Content UK Public Sector Procurement rules and thresholds 5 Promoting Greater Transparency 5 Frameworks 5 Selecting the Correct Framework 8 Insight Partner Alliance 7 Why Use Insight’s Partner Alliance Services 7 How Does Partner Alliance Services Work? 7 HealthTrust Europe – ComIT (Complete IT) Framework 10 RM1042 Corporate Software Solutions Framework 14 Crown Commercial Service 14 RM1557 – G-Cloud Framework 17 Crown Commercial Service 17 RM3733 Technology Products 2 Framework - 2016 18 OJEU Reference: 2016/S 099-177221 18 RM3804 Technology Services Framework 2 19 Crown Commercial Service 19 Brunel University London – POISE Framework 2016 23 OJEU Reference: 2016/S 153-277888 23 Reference: BUL 1624 23 Crescent Purchasing Consortium – Desktop Framework 25 Reference: CPC/YW/02/2015 25 Crescent Purchasing Consortium - ICT Solutions and Supply of Network Infrastructure Framework 26 Reference: CPC/YW/02/2016 26 Crescent Purchasing Consortium - The provision of Multifunctional Devices and 27 Associated Print Services and Supplies 2017 CPC Reference: CPC/DU/MFD/02A 27 OJEU Reference: 2016/S 151-274459 27 Crescent Purchasing Consortium – Software Licences 29 Reference: CPC/GS/0414 29 The Borough Council of Gateshead – A Framework for the Provision of Hardware and Services for Schools 30 2 Insight Public Sector Framework Guide for Clients Official Journal of the European Union reference: 2016/S 134-241115 -
Insight Public Sector Framework Guide for Clients
Insight Public Sector Framework Guide for Clients September 2018 Introducing Partner Alliance Insight Public Sector Framework Guide for Clients Contents BREXIT Update 6 No deal 6 Implications 6 UK Public Sector Procurement rules and thresholds 7 Promoting Greater Transparency 7 Frameworks 8 Insight Partner Alliance 9 Why Use Insight’s Partner Alliance Services 9 How Does Partner Alliance Services Work? 10 Selecting the Correct Framework 10-11 HealthTrust Europe – ComIT (Complete IT) Framework 12 RM1042 Corporate Software Solutions Framework 16 Crown Commercial Service 16 RM1557 – G-Cloud Framework – including G9 and G10 19 Crown Commercial Service 19 RM3733 Technology Products 2 Framework - 2016 20 OJEU Reference: 2016/S 099-177221 20 RM3804 Technology Services Framework 2 21 Crown Commercial Service 21 RM3814 - Vehicle Conversions Dynamic Purchasing System 25 OJEU Reference: 25 RM1043.5 Digital Outcomes and Specialist Services Framework 27 Crown Commercial Service 27 OJEU Ref. No: 2016/s 217-395765 27 Brunel University London – POISE Framework 2016 29 OJEU Reference: 2016/S 153-277888 29 Reference: BUL 1624 29 2 Insight Public Sector Framework Guide for Clients Crescent Purchasing Consortium – Desktop Framework 31 Reference: CPC/YW/02/2015 31 Crescent Purchasing Consortium - ICT Solutions and Supply of Network Infrastructure Framework 32 Reference: CPC/YW/02/2016 32 Crescent Purchasing Consortium - The provision of Multifunctional Devices and Associated Print Services and Supplies 2017 33 CPC Reference: CPC/DU/MFD/02A 33 OJEU Reference: