Civica Annual Review 2015
ideas into action 2015 Annual Review Contents 03 Welcome to Civica 06 Our vision & strategy 08 2015 Group business highlights 11 2015 Business review 14 People & culture 15 Our people & values 22 Markets review 22 Local government 26 Central & devolved government 30 Education & libraries 34 Health & social care 38 Housing & asset management 42 Community protection 46 Regulated markets 50 Services review 51 Software & systems 55 Managed services & outsourcing 62 Financial review 59 2015 Financial review 64 Key performance indicators 65 Group information 2 Civica 2015 Annual Review Welcome to Civica Supporting more than 4,000 organisations Civica is a market-leading specialist in digital solutions, critical software and outsourcing services that help teams and organisations around the world to transform the way they work. In 10 countries We deliver mission-critical applications worldwide and digital solutions together with business process services to improve the provision of efficient high quality services for our customers and help them respond to increasing change and expectation. Above all in the markets we serve, people matter. Combining exceptional More than 3,000 employees customer focus, experience and commitment, it is the people of Civica and our culture that sets us apart. Producing 14 years of unbroken growth www.civica.co.uk 3 Civica at a glance A strong, stable and growing partner for our customers. Every day we help more than Streamlining service delivery to 1.5m 90m professionals in their jobs people & businesses Providing systems to administer A partner for £90b 900 of funds or expenditure government organisations Delivering to Supporting 400 6,000 health & care providers schools & libraries Supporting Serving 130 400 police & fire services public & private sector providers in regulated & service sectors 4 Civica 2015 Annual Review Building on a combination of in-depth sector expertise and broad capability we provide a market-leading range of products and services with a clear strategy to help customers do more, do better and spend less.
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