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INSIDE: Partner Roll Call Data Please a Look at Who’S Transit Information Helping Make Abounds, but How Cities Smarter TM Solutions for state and local government. SEPTEMBER 2018 PLUS: INSIDE: Partner Roll Call Data Please A look at who’s Transit information helping make abounds, but how cities smarter. it’s managed is up in the air. FirstNet Forges Ahead States are on board, but where PRIVACY do locals stand? IN THE BALANCE CAN GOVERNMENT PROTECT CITIZEN DATA AND EMBRACE SMART TECHNOLOGIES AT THE SAME TIME? GINGER ARMBRUSTER, CHIEF PRIVACY OFFICER, SEATTLE VOL 31 ISSUE 6 / A PUBLICATION OF e.REPUBLIC / GOVTECH.COM GT09_cov.indd 6 8/16/18 12:32 PM PROTECTING THE PUBLIC SECTOR FROM RANSOMWARE State and local government agencies are being held hostage by À´¿¼¶¼ÂÈÆ´·É¸Åƴż¸Æ´Á·ÆÂìʴŸ·¸Æ¼ºÁ¸·ÇÂÆǸ´¿·´Ç´ How prepared is your organization to deal with a ransomware attack? Take 3 minutes to learn more: att.com/govsecurity ACCESS GRANTED AT&T FIREWALLS Fully managed security services to help prevent unauthorized ACCESS DENIED access to your network AT&T THREAT MANAGER At-a-glance, situational threat awareness for multiple sites and “state of the org” view AT&T CYBERSECURITY VULNERABILITY CONSULTING ASSESSMENT Lifecycle approach to vulnerability, threat management and path to compliance AT&T SECURE EMAIL GATEWAY ¸ÆǼÁ¶¿´ÆƸÀ´¼¿è¿Ç¸Å¼Áº and threat detection All AT&T Cybersecurity solutions are powered by AT&T Threat Intellect. © 2017 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. __________Designer __________Creative Dir. 100 Blue Ravine Road Folsom, CA 95630 916-932-1300 __________Editorial __________Prepress www.erepublic.com CMY grey T1 T2 T3 5 25 50 75 95 100 5 25 50 75 95 100 5 25 50 75 95 100 5 25 50 75 95 100 Page # __________Other ____________OK to go BLACK YELLOW MAGENTA CYAN September 2018 www govtech.com Vol 31 | Issue 6 Blue Ravine Rd, Folsom, CA 95630. Periodical Postage Paid at Folsom, CA and additional offices. POSTMASTER: Send address changes to: Send address changes to: at Folsom, CA and additional offices. POSTMASTER: Paid Postage Periodical Folsom, CA 95630. Rd, Blue Ravine NS: Subscription inquiries should be directed to Government Technology, Attn: Circulation Director, 100 Blue Ravine Rd, Folsom, CA 95630, CA 95630, Folsom, Rd, 100 Blue Ravine Attn: Circulation Director, NS: Subscription inquiries should be directed to Government Technology, FLICKR/FIRSTNET COVER STORY 16 / In the Balance 28 / Teaming Up Can local governments protect Nonprofi ts and foundations privacy and increase the use of smart bolster smart city eff orts. technologies at the same time? By David Raths By Tod Newcombe 40 / Breaking 22 / Disrupting Transit with the Past Startups are producing lots of First responder networks like transit data that could help inform FirstNet will be a communications government policy — but not every- boon, but will local agencies embrace the new technology? one agrees on what should be shared. By Theo Douglas By Ben Miller COVER IMAGE BY RICK DAHMS 916-932-1300. Government Technology (ISSN# 1043-9668) is published monthly except February, May, August, and November by e.Republic Inc, 100 and November by e.Republic August, May, February, (ISSN# 1043-9668) is published monthly except Government Technology Inc. All rights reserved. SUBSCRIPTIO Copyright 2018 by e.Republic Folsom, CA 95630. Rd, 100 Blue Ravine Government Technology, www.govtech.com // September 2018 3 GT09_02.indd 3 8/16/18 11:39 AM __________Designer __________Creative Dir. 100 Blue Ravine Road Folsom, CA 95630 916-932-1300 __________Editorial __________Prepress www.erepublic.com CMY grey T1 T2 T3 5 25 50 75 95 100 5 25 50 75 95 100 5 25 50 75 95 100 5 25 50 75 95 100 Page # __________Other ____________OK to go BLACK YELLOW MAGENTA CYAN Publisher: Alan Cox, [email protected] EDITORIAL Editor: Noelle Knell, [email protected] Managing Editor: Lauren Harrison, [email protected] Web Editor & Photographer Eyragon Eidam, [email protected] Chief Copy Editor: Miriam Jones, [email protected] Copy Editor: Kate Albrecht, [email protected] Senior Editor: Tod Newcombe, [email protected] Assistant News Editor: Ben Miller, [email protected] Staff Writers: Skip Descant, [email protected] Theo Douglas, [email protected] Zack Quaintance, [email protected] Contributing Editor: Jim McKay Contributing Writer: David Raths Editorial Assistant: Erik Hopkins, [email protected] 14 DESIGN Chief Design Offi cer: Kelly Martinelli, [email protected] Graphic Designer Pubs: Kale Mendonca, [email protected] Senior Designer Custom: Crystal Hopson, [email protected] Production Director: Stephan Widmaier, [email protected] Production Manager: [email protected] PUBLISHING SENIOR VP OF STRATEGIC ACCOUNTS: Stacy Ward-Probst, [email protected] VPs OF STRATEGIC ACCOUNTS: Kim Frame, [email protected] 58 GovGirl on Social Shelley Ballard, [email protected] DEPARTMENT SALES DIRECTORS: Humor as a tool for Melissa Sellers, [email protected] 34 / The Status of citizen engagement. Karen Hardison, [email protected] Lara Roebbelen, [email protected] Smart (Infographic) Carmen Besirevic, [email protected] Lynn Gallagher, [email protected] Facts and fi gures on smart cities Kelly Schieding, [email protected] eff orts in the U.S. ACCOUNT EXECUTIVES: Rebecca Regrut, [email protected] NEWS Kathryn Nichols, [email protected] 48 / Securing Schools Joelle Tell, [email protected] Lisa Blackie, [email protected] School districts and local law 8 govtech.com/extra BUS. DEV. MANAGER: Nick Pedersen, [email protected] enforcement are seeing the need Updates from Government INSIDE SALES: to meld security eff orts. Technology’s daily online Katrina Wheeler, [email protected] Paul Dangberg, [email protected] news service. Tracy Meisler, [email protected] Lisa Boccadoro, [email protected] Shane Prince, [email protected] COLUMNS 14 Digital Counties SALES ADMINISTRATORS: Jane Mandel, [email protected] Key takeaways from Justin Reyes, [email protected] 5 Point of View the 2018 survey. Lien Largent, [email protected] Laurie Roberts, [email protected] What is the price of privacy? Alison Del Real, [email protected] 52 Spectrum Sharon Penny, [email protected] 10 Data Points More research, more Sr. Dir. of Sales Operations: Andrea Kleinbardt, [email protected] Chief Customer Securing citizens online. science, more technology. Success Offi cer Arlene Boeger, [email protected] Content Studio Managing Editor: Jeana Bigham, [email protected] 12 Four Questions 56 CIO Central Dir. of Web Marketing: Zach Presnall, [email protected] Web Advertising Mgr.: Adam Fowler, [email protected] Montana CIO Tim Bottenfi eld on Career changes across Subscription Coord.: Eenie Yang, [email protected] moving from state agency tech-driven roles in CORPORATE to cabinet-level IT. government. CEO: Dennis McKenna, [email protected] President: Cathilea Robinett, [email protected] CAO: Lisa Harney, [email protected] 53 signal:noise CFO: Paul Harney, [email protected] Executive VP: Alan Cox, [email protected] Data-driven government must Chief Content Offi cer: Paul Taylor, [email protected] track with lived experience. Dep. Chief Content Ofc.: Steve Towns, [email protected] VP Research: Joe Morris, [email protected] Government Technology is published by e.Republic Inc. Copyright 2018 by e.Republic Inc. All rights reserved. Government Technology is a registered trademark of e.Republic Inc. Opinions expressed by writers FOLLOW are not necessarily those of the publisher or editors. US ON IN OUR NEXT ISSUE: Article submissions should be sent to the attention of the Managing Editor. Reprints of all articles in this issue and past issues are available (500 minimum). Please direct inquiries for reprints and licensing to Cyber Tech Trends Lessons from Atlanta Threshold of Awareness Wright’s Media: (877) 652-5295, [email protected]. As the cybersecurity market A look at what government Many jurisdictions are fi nding that Subscription Information: Requests for subscriptions may be directed evolves, what does it mean for can learn from the city’s dev- cybersecurity training can only get to Subscription Coordinator by phone or fax to the numbers below. government? astating ransomware attack. them so far. What’s their next step? You can also subscribe online at www.govtech.com. 100 Blue Ravine Rd. Folsom, CA 95630 Phone: (916) 932-1300 Fax: (916) 932-1470 Printed in the USA. WWW.GOVTECH.COM 4 September 2018 // www.govtech.com GT09_02.indd 4 8/16/18 8:23 AM __________Designer __________Creative Dir. 100 Blue Ravine Road Folsom, CA 95630 916-932-1300 __________Editorial __________Prepress www.erepublic.com CMY grey T1 T2 T3 5 25 50 75 95 100 5 25 50 75 95 100 5 25 50 75 95 100 5 25 50 75 95 100 Page # __________Other ____________OK to go BLACK YELLOW MAGENTA CYAN POINT OF VIEW By Noelle Knell / Editor The Price of Privacy e live our lives online. Accord- wondered if American lawmakers should and regulation, the public sector must ing to Pew Research, a grow- take similarly aggressive measures. Calls for collect a lot of personal information. That Wing percentage of Americans action got louder with recent discoveries same data is then available by extension to — 26 percent of American adults as of about just how much personal data was any number of private-sector partners. If a January 2018 — are online “almost con- being collected and sold by “free” online breach occurs, will citizens be comforted stantly.” Those numbers jump to close to services like Facebook. It didn’t take long. by fi ngers pointed at a third party? 40 percent for people 49 years of age or As mentioned in our cover story, In the Many leading jurisdictions have started younger. And of those who visit the Inter- Balance (p. 16), the California Legislature to hire chief privacy offi cers, granting them net using mobile devices, 89 percent go passed its own set of privacy protections a seat at the table alongside agency leaders online daily.
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