European Commission, Brussels

Service contract No. ENV/C.1/SER/2011/0019

Annex Final Report

“Monitoring of REAP commitments and technical support for Retail Forum Issue Papers”

20.12.2013

Consortium ETREAP Expert T eam REAP

No. ENV/C.1/SER/2011/0019 2

Content

1. Annex I ...... 13 1.1 REAP database commitments used for progress monitoring and evaluation by topic ...... 14 1.1.1 Keyword classification...... 14 1.1.2 Energy Efficiency ...... 18 1.1.3 Greening the Distribution System ...... 22 1.1.4 Marketing & Communication ...... 27 1.1.5 Sustainable Products ...... 43 1.1.6 Carbon Footprint of Stores ...... 51 1.1.7 Packaging Optimisation ...... 55 1.1.8 Waste Management ...... 59 1.1.9 Water Management ...... 63 1.1.10 Sustainable (Building) Management ...... 64 1.1.11 Environmental LIFE CYCLE Information for products used every day in households ...... 66 1.2 Reallocated commitments 2012 ...... 67

2. Annex II - Store visit reports ...... 75 2.1 Auchan ...... 75 2.2 Auchan/Alcampo...... 80 2.3 C & A ...... 88 2.4 CCC ...... 93 2.5 Colruyt ...... 98 2.6 Eroski ...... 102 2.7 FCD ...... 106 2.8 IKEA ...... 108 2.9 Lidl ...... 113 2.10 Royal Ahold - Albert Heijn ...... 116

3. Annex III ...... 124 3.1 Implementation of Issue Paper recommendations – policy makers ...... 124 3.1.1 Energy efficiency of stores ...... 124 3.1.2 Optimisation of distribution system ...... 125 3.1.3 Marketing and Effective Communication ...... 127 3.1.4 Timber and Timber Management ...... 129 3.1.5 Environmental LIFE CYCLE Information for Products Used Every Day in Households ...... 130 3.1.6 Measurement and reduction of carbon footprint of stores ...... 132

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3.1.7 Labelling ...... 133 3.1.8 Packaging optimisation ...... 134 3.1.9 Sustainable seafood ...... 138 3.1.10 Waste minimisaton ...... 140 3.1.11 Sustainability of textiles ...... 142 3.1.12 Sustainable Water Management ...... 143 3.2 Implementation of Issue Paper recommendations – retailers ...... 146 3.2.1 Energy efficiency of stores ...... 146 3.2.2 Optimisation of distribution system ...... 148 3.2.3 Marketing and Effective Communication ...... 150 3.2.4 Timber and Timber Management ...... 157 3.2.5 Environmental LIFE CYCLE Information for Products Used Every Day in Households ...... 158 3.2.6 Measurement and reduction of carbon footprint of stores ...... 159 3.2.7 Labelling ...... 162 3.2.8 Packaging optimisation ...... 164 3.2.9 Sustainable seafood ...... 167 3.2.10 Waste Minimisation ...... 168 3.2.11 Sustainability of Textiles ...... 170 3.2.12 Sustainable Water Management ...... 170 3.3 Evaluation matrices for uptake of issue paper recommendations in retailers’ environmental performance ...... 173 3.3.1 Energy efficiency of stores ...... 173 3.3.2 Optimisation of distribution systems ...... 176 3.3.3 Marketing and Effective Communication ...... 179 3.3.4 Timber and Timber Management ...... 182 3.3.5 Environmental LIFE CYCLE Information for Products Used Every Day in Households ...... 185 3.3.6 Measurement and reduction of carbon footprint of stores ...... 188 3.3.7 Labelling ...... 191 3.3.8 Packaging optimisation ...... 194 3.3.9 Sustainable seafood ...... 197 3.3.10 Waste Minimisation ...... 200 3.3.11 Sustainability of Textiles ...... 203 3.3.12 Sustainable Water Management ...... 206

4. Annex IV – Recommendations for examples of good practice ...... 209 4.1 Energy Efficiency ...... 209

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4.2 Greening the Distribution system ...... 209 4.3 Marketing & Communication ...... 210 4.4 Sustainable Products ...... 211 4.5 Life-cycle-assessment ...... 211 4.6 Carbon Footprint of Stores ...... 212 4.7 Packaging Optimisation ...... 213 4.8 Waste Management ...... 213 4.9 Water Management ...... 214 4.10 Sustainable (Building) Management ...... 215

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Tables

Table 1-1: Keyword classification ...... 14

Table 1-2: REAP Database commitments on Energy Efficiency used for progress monitoring and evaluation ...... 18

Table 1-3: Overview of achievements for 2012, ongoing & achieved, related to Energy Efficiency ...... 20

Table 1-4: REAP Database commitments on Greening the Distribution System used for progress monitoring and evaluation ...... 22

Table 1-5: Overview of achievements for 2012, ongoing & achieved, related to Greening the Distribution System ...... 25

Table 1-6: REAP Database commitments on Marketing & Communication used for progress monitoring and evaluation ...... 27

Table 1-7: Overview of achievements for 2012, ongoing & achieved, related to Marketing & Communication ...... 35

Table 1-8: REAP Database commitments on Sustainable Products used for progress monitoring and evaluation ...... 43

Table 1-9: Overview of achievements for 2012, ongoing & achieved, related to sustainable products ...... 47

Table 1-10: REAP Database commitments on Carbon Footprint of Stores used for progress monitoring and evaluation ...... 51

Table 1-11: Overview of achievements for 2012, ongoing & achieved, related to Carbon footprint of stores ...... 53

Table 1-12: REAP Database commitments on Packaging Optimisation used for progress monitoring and evaluation ...... 55

Table 1-13: Overview of achievements for 2012, ongoing & achieved, related to Packaging optimisation ...... 56

Table 1-14: REAP Database commitments on Waste Management used for progress monitoring and evaluation ...... 59

Table 1-15: Overview of achievements for 2012, ongoing & achieved, related to Waste Management ...... 60

Table 1-16: REAP Database commitments on Water Management used for progress monitoring and evaluation ...... 63

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Table 1-17: Overview of achievements for 2012, ongoing & achieved, related to Water Management ...... 63

Table 1-18: REAP Database commitments on Sustainable (Building) Management used for progress monitoring and evaluation ...... 64

Table 1-19: Overview of achievements for 2012, ongoing & achieved, related to Sustainable (Building) Management...... 65

Table 1-20: REAP Database commitments on LIFE CYCLE Information for every day household products, used for progress monitoring and evaluation ...... 66

Table 1-21: Overview of the reallocated commitments in 2012 to different categories compared to 2011 ...... 67

Table 2-1: Exemplary environmental and sustainability activities identified at Auchen Meru, Rue Marcel Coquet, Meru, France ...... 76

Table 2-2: Exemplary environmental and sustainability activities identified at C&A Mariahilfer Straße/Vienna ...... 88

Table 2-3: Exemplary environmental and sustainability activities identified at C&A Auhofcenter/Vienna ...... 91

Table 2-4: Exemplary environmental and sustainability activities identified at Flower Shop “Flors Dante”, Barcelona, Spain...... 97

Table 2-5: Exemplary environmental and sustainability activities identified at Colruyt shop and distribution centre in Halle, Belgium...... 99

Table 2-6: Exemplary environmental and sustainability activities identified at Simple Market, Saclay ...... 106

Table 2-7: Exemplary environmental and sustainability activities identified at IKEA, Dublin ...... 109

Table 2-8: Exemplary environmental and sustainability activities identified at IKEA, Belfast, Northern Ireland ...... 111

Table 2-9: Exemplary environmental and sustainability activities identified at Lidl, Munich, Germany ...... 113

Table 2-10: Exemplary environmental and sustainability activities identified at Lidl, Olching, Germany ...... 115

Table 2-11: Exemplary environmental and sustainability activities identified at Albert Heijn in Hessenplein/Antwerpen ...... 117

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Table 2-12: Exemplary environmental and sustainability activities identified at Albert Heijn in Zeelandstraat/Antwerpen ...... 120

Table 3-1: Energy efficiency of stores ...... 124

Table 3-2: Optimisation of distribution system ...... 125

Table 3-3: Marketing and Effective Communication ...... 127

Table 3-4: Timber and Timber Management ...... 129

Table 3-5: Environmental LIFE CYCLE Information for Products Used Every Day in Households ...... 130

Table 3-6: Measurement and reduction of carbon footprint of stores ...... 132

Table 3-7: Labelling ...... 133

Table 3-8: Packaging optimisation ...... 134

Table 3-9: Sustainable seafood ...... 138

Table 3-10: Waste minimusation ...... 140

Table 3-11: Sustainability of textiles ...... 142

Table 3-12: Sustainable water management ...... 143

Table 3-13: Energy efficiency of stores ...... 146

Table 3-14: Optimisation of distribution system ...... 148

Table 3-15: Marketing and Effective Communication ...... 150

Table 3-16: Timber and Timber Management ...... 157

Table 3-17: Environmental LIFE CYCLE Information for Products Used Every Day in Households ...... 158

Table 3-18: Measurement and reduction of carbon footprint of stores ...... 159

Table 3-19: Labelling ...... 162

Table 3-20: Packaging optimisation ...... 164

Table 3-21: Sustainable seafood ...... 167

Table 3-22: Waste Minimisation ...... 168

Table 3-23: Sustainability of Textiles ...... 170

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Table 3-24: Sustainable Water Management ...... 170

Table 3-25: Evaluation matrix_Energy efficiency of stores 2010 ...... 174

Table 3-26: Evaluation matrix_Energy efficiency of stores 2011 ...... 174

Table 3-27: Evaluation matrix_Energy efficiency of stores 2012 ...... 175

Table 3-28: Evaluation matrix_Energy efficiency of stores 2013 ...... 175

Table 3-29: Evaluation matrix_Optimisation of distribution systems 2010 ...... 177

Table 3-30: Evaluation matrix_Optimisation of distribution systems 2011 ...... 177

Table 3-31: Evaluation matrix_Optimisation of distribution systems 2012 ...... 178

Table 3-32: Evaluation matrix_Optimisation of distribution systems 2013 ...... 178

Table 3-33: Evaluation matrix_Marketing and Effective Communication 2010...... 180

Table 3-34: Evaluation matrix_Marketing and Effective Communication 2011...... 180

Table 3-35: Evaluation matrix_Marketing and Effective Communication 2012...... 181

Table 3-36: Evaluation matrix_Marketing and Effective Communication 2013...... 181

Table 3-37: Evaluation matrix_Timber and Timber Management 2010 ...... 183

Table 3-38: Evaluation matrix_Timber and Timber Management 2011 ...... 184

Table 3-39: Evaluation matrix_Timber and Timber Management 2012 ...... 184

Table 3-40: Evaluation matrix_Timber and Timber Management 2013 ...... 184

Table 3-41: Evaluation matrix_Environmental LIFE CYCLE Information for Products Used Every Day in Households 2010 ...... 186

Table 3-42: Evaluation matrix_Environmental LIFE CYCLE Information for Products Used Every Day in Households 2011 ...... 186

Table 3-43: Evaluation matrix_Environmental LIFE CYCLE Information for Products Used Every Day in Households 2012 ...... 187

Table 3-44: Evaluation matrix_Environmental LIFE CYCLE Information for Products Used Every Day in Households 2013 ...... 187

Table 3-45: Evaluation matrix_Measurement and reduction of carbon footprint of stores 2010 ...... 189

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Table 3-46: Evaluation matrix_Measurement and reduction of carbon footprint of stores 2011 ...... 190

Table 3-47: Evaluation matrix_Measurement and reduction of carbon footprint of stores 2012 ...... 190

Table 3-48: Evaluation matrix_Measurement and reduction of carbon footprint of stores 2013 ...... 190

Table 3-49: Evaluation matrix_Labelling 2010 ...... 192

Table 3-50: Evaluation matrix_Labelling 2011 ...... 193

Table 3-51: Evaluation matrix_Labelling 2012 ...... 193

Table 3-52: Evaluation matrix_Labelling 2013 ...... 193

Table 3-53: Evaluation matrix_Packaging optimisation 2010 ...... 195

Table 3-54: Evaluation matrix_Packaging optimisation 2011 ...... 195

Table 3-55: Evaluation matrix_Packaging optimisation 2012 ...... 196

Table 3-56: Evaluation matrix_Packaging optimisation 2013 ...... 196

Table 3-57: Evaluation matrix_Sustainable seafood 2010 ...... 198

Table 3-58: Evaluation matrix_Sustainable seafood 2011 ...... 199

Table 3-59: Evaluation matrix_Sustainable seafood 2012 ...... 199

Table 3-60: Evaluation matrix_Sustainable seafood 2013 ...... 199

Table 3-61: Evaluation matrix_Waste Minimisation 2010 ...... 201

Table 3-62: Evaluation matrix_Waste Minimisation 2011 ...... 201

Table 3-63: Evaluation matrix_Waste Minimisation 2012 ...... 202

Table 3-64: Evaluation matrix_Waste Minimisation 2013 ...... 202

Table 3-65: Evaluation matrix_Sustainability of Textiles 2010 ...... 204

Table 3-66: Evaluation matrix_Sustainability of Textiles 2011 ...... 205

Table 3-67: Evaluation matrix_Sustainability of Textiles 2012 ...... 205

Table 3-68: Evaluation matrix_Sustainability of Textiles 2013 ...... 205

Table 3-69: Evaluation matrix_Sustainable Water Management 2010 ...... 207

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Table 3-70: Evaluation matrix_Sustainable Water Management 2011 ...... 208

Table 3-71: Evaluation matrix_Sustainable Water Management 2012 ...... 208

Table 3-72: Evaluation matrix_Sustainable Water Management 2013 ...... 208

Table 4-1: Good practices in the category Energy Efficiency ...... 209

Table 4-2: Good practices in the category Greening the Distribution System ...... 209

Table 4-3: Good practices in the category Marketing & Communication ...... 210

Table 4-4: Good practices in the category Sustainable Products ...... 211

Table 4-5: Good practices in the category Life-cycle-assessment ...... 211

Table 4-6: Good practices in the category Carbon Footprint of Stores ...... 212

Table 4-7: Good practices in the category Packaging Optimisation ...... 213

Table 4-8: Good practices in the category Waste Management ...... 213

Table 4-9: Good practices in the category Water Management ...... 214

Table 4-10: Good practices in the category Sustainable (Building) Management ...... 215

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Figures

Figure 3-1: Evaluation of the up-take of Issue Paper 1 - Energy efficiency recommendations Overview on retailers/retail associations’ involvement ...... 173

Figure 3-2: Evaluation of the up-take of Issue Paper 1 - Energy efficiency recommendations_Overview on commitments involved ...... 174

Figure 3-3: Evaluation of the up-take of Issue Paper 2 - Optimisation of distribution systems recommendations_Overview on retailers/retail associations’ involvement ...... 176

Figure 3-4: Evaluation of the up-take of Issue Paper 2 - Optimisation of distribution systems recommendations_Overview on commitments involved ...... 177

Figure 3-5: Evaluation of the up-take of Issue Paper 3 - Marketing and Effective Communication recommendations_Overview on retailers/retail associations’ involvement ...... 179

Figure 3-6: Evaluation of the up-take of Issue Paper 3 - Marketing and Effective Communication recommendations_Overview on commitments involved ...... 180

Figure 3-7: Evaluation of the up-take of Issue Paper 4 – Timber and timber management recommendations_Overview on retailers/retail associations’ involvement ...... 182

Figure 3-8: Evaluation of the up-take of of Issue Paper 4 – Timber and timber management recommendations_Overview on commitments involved ...... 183

Figure 3-9: Evaluation of the up-take of Issue Paper 5 - Environmental LIFE CYCLE Information for Products Used Every Day in Households recommendations_Overview on retailers/retail associations’ involvement ...... 185

Figure 3-10: Evaluation of the up-take of Issue Paper 5 - Environmental LIFE CYCLE Information for Products Used Every Day in Households recommendations_Overview on commitments involved ...... 186

Figure 3-11: Evaluation of the up-take of Issue Paper 6 - Measurement and reduction of carbon footprint of stores recommendations_Overview on retailers/retail associations’ involvement ...... 188

Figure 3-12: Evaluation of the up-take of Issue Paper 6 - Measurement and reduction of carbon footprint of stores recommendations_Overview on commitments involved...... 189

Figure 3-13: Evaluation of the up-take of Issue Paper 7 - Labelling recommendations_Overview on retailers/retail associations’ involvement ...... 191

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Figure 3-14: Evaluation of the up-take of Issue Paper 7 - Labelling recommendations_Overview on commitments involved ...... 192

Figure 3-15: Evaluation of the up-take of Issue Paper 8 - Packaging optimisation recommendations_Overview on retailers/retail association’s involvement ...... 194

Figure 3-16: Evaluation of the up-take of Issue Paper 8 - Packaging optimisation recommendations_Overview on commitments involved ...... 195

Figure 3-17: Evaluation of the up-take of Issue Paper 9 - Sustainable seafood recommendations_Overview on retailers/retail associations’ involvement ...... 197

Figure 3-18: Evaluation of the up-take of Issue Paper 9 - Sustainable seafood recommendations_Overview on commitments involved ...... 198

Figure 3-19: Evaluation of the up-take of Issue Paper 10 – Waste minimisation recommendations_Overview on retailers/retail associations involvement ...... 200

Figure 3-20: Evaluation of the up-take of Issue Paper 10 – Waste minimisation recommendations_Overview on commitments involved ...... 201

Figure 3-21: Evaluation of the up-take of Issue Paper 11 - Sustainability of Textiles recommendations_Overview on retailers/retail associations’ involvement ...... 203

Figure 3-22: Evaluation of the up-take of Issue Paper 11 - Sustainability of Textiles recommendations_Overview on commitments involved ...... 204

Figure 3-23: Evaluation of the up-take of Issue Paper 12 - Water footprint recommendations_Overview on retailers/retail associations’ involvement ...... 206

Figure 3-24: Evaluation of the up-take of Issue Paper 12 - Water footprint recommendations_Overview on commitments involved ...... 207

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1. Annex I

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1.1 REAP database commitments used for progress monitoring and evaluation by topic

1.1.1 Keyword classification

Table 1-1: Keyword classification Key word Assigned category Key word specifications Explanation research / collaboration General collaboration with other institutions/universities/organizations, etc. For example: Collaboration of TESCO with University of Manchester campaigns / promotion Awareness-raising, information campaigns in relation to all matters / general campaigns (cross-disciplinary) / thematic campaigns and events. Also, all that will This keyword should only generally indicated or where several specifications would apply (e.g., print only be used for and online) also assign here. commitments of the E.g.: Raise consumer awareness or the Peloton Project by S-Group. category company responsibility report Only commitments which addressing CSR reporting „communication“. food Measures relating to regional / seasonal foods / food/ healthy food / food from organic farming / certified food. Note: only campaigns; commitments related to "Increased offer of products", Awareness The addressed topic belong to "sustainable products" - "food". raising (food, energy carbon Energy Awareness-raising, information campaigns on low energy products or on energy footprint) decides savings about allocation. carbon footprint E.g. : Inform and motivate their workers and consumer to reduce their own carbon footprint Policies and guidelines Guidelines and directives for suppliers / producers / customers in-store information Shelf labels / posters E.g. Display information regarding correct waste separation, publicise areas where products are offered, or Environmental information on products. online customers' information websites / online tools / QR codes print customers' information flyer / leaflets / magazines / tags / reports but no CSR training Just for employees or contractors, not for customers

(Carbon) This keyword shall labelling Information of CO2 labels/carbon footprint on products only

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Key word Assigned category Key word specifications Explanation emission be used for „What Emission reduction Commitments explicitly related to reduction of (CO2/GHG) emissions. Note: we sell“ and „How Energy measures in buildings are belonging to Energy efficiency. we sell“. All measures on transport emissions go to distribution system Carbon footprint Measures to determine the carbon footprints of (products) or by the Company, Shall not be used for including measurement tools and monitoring methodology transport topics or Note: Product labelling belongs to "Sustainable Products" for Energy efficiency Refrigerants All commitments to replace environmentally harmful refrigerants measures Note: leakage control, increased efficiency of the cooling devices belongs to "energy efficiency" Renewable energy Commitments specifically addressing the use or production of renewable energies at the sales, production facilities, offices or distribution platforms Distribution platform/Production Exclusively for commitments that aim to build new distribution centres / central should only be used plant? warehouses to make the logistics more efficient for commitments Note: Energy saving measures in distribution centres belong to energy related to vehicles, efficiency depots/distribution Energy efficiency For transport vehicles, offices, warehouses or platforms. Includes commitments Centres, logistic, with CO2 emissions as a main/side effect. backhauling, Intermodal transport Alternative transport modes (water, rail, etc.) Distribution optimised filling, etc. Procurement Local Procurement / Code of Conduct for suppliers / standards / monitoring / system in the category „how audits, self-assessment tools we sell“ Transport emission Refers to commitments with the objective of reducing emissions. These include fewer kilometres driven / reduction of flight or other travel of staff / customers Does not apply for and all measures that reduce emissions from transportation, such as Euro V

commitments because difference to Euro IV is the limit for NOx related to stores Commitments with concentrated liquids (because the main objective is reduced transport volumes) Focuses on energy Cooling All measures aim to increase the energy efficiency of the refrigeration/cooling consumption in systems. (e.g. closed doors, LED, leakage reduction Energy stores in the Energy saving Only general saving targets e.g. reduce electricity consumption, isolation efficiency category „how we (dimming), frequency regulator, sell“ Note: does not apply to transport or distribution platforms

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Key word Assigned category Key word specifications Explanation Heating All commitments with concrete targets in the field of heating/air conditioning (e.g. monitoring, heat recovery condensing boiler, etc.) Lighting installation of efficient modern lighting (day light, LED, T8 tubes, etc Monitoring monitoring of energy consumption in stores or across the enterprise Packaging labelling environmental labelling of packaging (recycling, waste management) can be used for the Note: This does not include eco-labels, listed under sustainable products categories „what we Packaging Packaging minimisation Reduction of packaging material (weight and/or volume) sell“ and „how we Sustainable packaging Packaging made from environmentally friendly materials / Reusable (plastic) sell“. bags, ban on plastic bags. Fair-trade food EU-label, global label, own brand labels Local food Organic food Own-brand, national, international label Seafood MSC, Friends of the Sea, Dolphin safe, etc. Textiles e.g. Bio cotton, safety standards, Ökotex should only be used Sustainable Certification & Labelling Free of chemical-products, Carbon footprint, Sustainability labels, eco-label, for the category products – Certified palm oil/cacao, etc. (RSPO), „what we sell“. Wood/Paper/Tissue FSC, PEFC, Recycled/Renewable raw Products made of renewable material, household products made from recycled material plastics Electronics/White goods A and above, solar cells/panels, wind turbines, low energy bulbs, phase out of incandescent bulbs, etc. should only be used Desposit scheme Deposit schemes for customers for the category Organic waste Recovery/Recycling of organic waste/methanisation „how we sell” Waste minimisation Recycling / recovery measures that are not directly attributable to the product, Waste but to the waste management of the whole company; landfill targets management Waste prevention Reusable transport and product packaging; discount promotions before the expiry date; donations etc. Waste sorting Sorting measures, installation of collection furniture Water Can be used for the Products Tools and strategies for water footprinting of products management/ category „how we Retail operations Water savings in operation (toilets, cleaning, etc), drnking water savings footprint sell“.

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Key word Assigned category Key word specifications Explanation All commitments Certificate ISO, BREEM, Eco-stores (pilot stores), SWAN etc. Sustainable that can not be Environment friendly measures Retail policies (building) clearly assigned to a management keyword.

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1.1.2 Energy Efficiency

Table 1-2: REAP Database commitments on Energy Efficiency used for progress monitoring and evaluation Retailer Category Target description Timeline Target achievement Auchan - How we sell Increase our production of photovoltaic 2013 France energy from cells on hypermarkets?roofs Auchan - How we sell Decrease energy consumption of the 2012 Achieved Groupe Group (all hypermarkets) by C&A How we sell Create a model of energy best practice 2014 encompassing energy audits, colleague engagement, and training etc. C&A How we sell Increase the installation of an energy 2015 Achieved efficient lighting system in existing and new stores C&A How we sell Reduction in energy per m2 of sales area 2020 in our stores Carrefour How we sell Reduce energy consumption per square 2020 Partly meter of sales area achieved CEC How we sell Reduce energy consumption 2014 Colruyt How we sell Reduction of energy use 2015 Partly achieved Colruyt How we sell Build eco-efficient stores (eco-design, ongoing Achieved simple lay-out, closed refrigerators and cooling zones in Colruyt, Okay, Bio- Planet stores) Colruyt How we sell Monitoring of energy use in buildings and ongoing CO2 emission reduction according to the GHG protocol Delhaize How we sell Reduce electricity consumption 2020 Group Delhaize How we sell Remodel existing stores and building new ongoing Group stores (green buildings) El Corte Inglés How we sell Recover heat from the freezers and use 2013 to heat the frozen food aisles El Corte Inglés How we sell Increase use of freezers with doors 2014 El Corte Inglés How we sell Replace conventional bulbs by less 2020 Achieved energy consuming bulbs and conventional transformers by electronic transformers. Implemetation of automatic movement sensor switches and progressive implementation of LED. El Corte Inglés How we sell Increase use of refrigerators with doors 2020 EuroCoop - How we sell Install energy monitoring and ongoing Coop Norway management equipment in outlets EuroCoop - How we sell Replace inefficient lighting-equipment ongoing Coop Norway with low-energy lighting equipment in stores EuroCoop - How we sell Reduce energy consumption/m² of sales 2020

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Retailer Category Target description Timeline Target achievement Kooperativa area Förbundet EuroCoop - S How we sell Improve energy efficiency 2015 Achieved Group EuroCoop - How we sell Increase the total number of stores with 2020 achieved The Co- doors on fridges operative Group EuroCoop - How we sell Reduction of energy consumption ongoing Achieved The Co- operative Group FCD How we sell Reduce energy use in stores by closing ongoing refrigerated display cabinets. GRUPO How we sell Implement energy efficiency measures in ongoing Achieved EROSKI stores (cooling zones, lighting etc.) IKEA How we sell Reduce energy consumption (all ongoing operations in kWh/m3 sold) Inditex How we sell Reduce the power consumption for all ongoing Achieved stores which have been open for more than 10 years Kaufland How we sell Implement innovative and efficient ongoing technologies from pilot market in new and rebuild premises Kaufland How we sell Implementation of efficient and ongoing Achieved economical lighting elements (LED technology) in new and reorganised stores Kaufland How we sell Increase of the percentage of stores with ongoing Achieved combined cooling/heating system Lidl How we sell Increase the absolute number of energy- 2013 saving freezing cabinets in Germany (new stores) Lidl How we sell Increase the absolute number of energy 2013 Achieved efficient stores (e.g. in the field of heating/cooling systems, lighting, etc.) in Germany Marks & How we sell Reduce store, office and warehouse 2012 Spencers energy usage (2012) Marks & How we sell Reduce store, office and warehouse 2015 Spencers energy usage (2015) Metro Group How we sell Expansion of collection and monitoring of 2012 Achieved energy consumption data with the help of digital energy measuring systems (Smart-Metering-Systems). Metro Group How we sell Set up of an energy efficiency programme 2014 Achieved 2011-2014. Measures 2011: energy efficient light tubes, solar tubes, closing

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Retailer Category Target description Timeline Target achievement doors for chilling devices Metro Group How we sell Continuation of Energy Saving 2014 Partly Programme (e.g. replacement of achieved refrigerator fans by eco-fans, closing doors for chilling refrigerant devices, LED lighting) and implementation of Energy Awareness Programme. REWE Group How we sell Build Green Building Stores 2013 Royal Ahold What we Reduce energy consumption ongoing sell Royal Ahold How we sell Implement the Retail Declaration on ongoing Achieved Energy Efficiency and Renewable Energy of the ERRT issued in March, 2008. Royal Ahold - How we sell Stores will have wallfridges with doors 2015 Albert Heijn Sonae How we sell Reduce electricity consumption by more 2012 Achieved than 1% within the sampling universe of stores that use most electricity (food stores).

Table 1-3: Overview of achievements for 2012, ongoing & achieved, related to Energy Efficiency Retailer Target description Target Status achieved The energy consumption of all Auchan - Decrease energy consumption Decrease energy hypermarkets of Groupe Auchan Groupe of the Group (all hypermarkets) consumption by 2% decreased by 2% in 2012. In June 2012, the first Colruyt low- Eco-efficient stores in Colruyt, energy store opened its doors in Colruyt Okay, Bio- Planet stores) Increased number Wépion near Namen. For 2012, the energy consumption EuroCoop - in stores improved by 3.9% in S Group Improve energy efficiency 2% /year until 2015 comparison to last year. EuroCoop - The Co- In 2012, TGC increased the total operative Increase the total number of number of stores with doors on Group stores with doors on fridges continuous increase fridges to 107 (2011: 18). 5% reduction in electricity usage, EuroCoop - despite a small increase in gas The Co- consumption (8%) equal to a operative Reduction of energy annual reduction in £62,900,000 cost saving compared Group consumption energy consumption to 2006 consumption. Replace conventional bulbs by less energy consuming bulbs and conventional transformers by electronic transformers. Implemetation of automatic movement sensor switches and Reduction of electric El Corte progressive implementation of consumption per year Target achieved in advance in 2012 Inglés LED. and m2: -20% by 2020 (- 23% electricity consumption). Grupo Implement energy efficiency Eroski measures in stores (cooling Continuous increase To be completed

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Retailer Target description Target Status achieved zones, lighting etc.) Reduce the power consumption (-30%) for all stores which have been open for more than 10 continuous increase in By the end of 2012, 345 stores had Inditex years. low energy stores been eco-reformed. Efficient Lighting in a pilot store, which was opened in 2012, an Implementation of innovative lighting concept is Implementation of efficient and elements that are tested. LED technology is used in economical lighting elements identified as efficient and the entire facility, e.g. in the car (LED technology) in new and economical in new and park, in the interior of the store and Kaufland reorganised stores reorganised stores. in the cooling shelves. Increased percentage of stores, in which the Innovative and efficient Increase of the percentage of combined technologies were installed, e.g. a stores with combined cooling/heating system is combined heating/cooling system Kaufland cooling/heating system in use. in 27 new and reorganised stores. Increase the absolute number of energy efficient stores (e.g. in the field of heating/cooling From 2009 until 2012, 150 stores systems, lighting, etc.) in have been equipped according to Lidl Germany Continuous increase the new store concept. The energy use since 2006/07 has been reduced by 28% in 2012, an increase of 5% compared to the previous reporting year (2011: 23%). The annual consumption decreased from 57.4 kWh per Marks & Reduce store, office and square feet of sales floor in 2007 to Spencers warehouse energy usage (2012) -25% / sq ft 41.5 kWh/square feet in 2012. Expansion of collection and Worldwide 95% of all Metro Group installed digital monitoring of energy METRO GROUP sales energy measuring systems (Smart- consumption data with the help locations have installed Metering-System) in 95 % of all its of digital energy measuring digital energy measuring sales locations worldwide to further Metro systems (Smart-Metering- systems (Smart- improve collection and monitoring Group Systems). Metering-Systems). of energy consumption. Implement the Retail Retail Declaration on The Retail Declaration on Energy Declaration on Energy Efficiency Energy Efficiency and Efficiency and Renewable Energy of and Renewable Energy of the Renewable Energy of the the ERRT is continuously Royal Ahold ERRT issued in March, 2008. ERRT implemented. implemented. In 2012, Sonae saw a decrease of 8.1% in energy consumption within food stores. For 2008-2012 the Reduce electricity consumption accumulated reduction is 14.8 % in by more than 1% within the electricity consumption. This is well sampling universe of stores that above the set target of a 6% use most electricity (food 1% electricity reduction reduction over the five-year period Sonae stores). in food stores of 2008-2012.

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1.1.3 Greening the Distribution System

Table 1-4: REAP Database commitments on Greening the Distribution System used for progress monitoring and evaluation Retailer Category Target description Timeline Target achievement Asda How we sell Establish a new more carbon efficient 2015 Walmart depot model Asda How we sell Reduce emissions from transport 2015 Partly Walmart operations achieved Carrefour How we sell Reduction of CO2 emissions by optimised 2020/ong transport (e.g. optimised truck filling, oing delivery rounds, backhauling) CEC How we sell Increase use of loading/unloading zones 2012 Achieved for the supply of goods to facilitate efficiency of mobility CEC How we sell Reduce private transport by promoting 2012 Achieved the use of public transport, bicycle or by foot CEC How we sell Reduce transport and travels 2014 Colruyt How we sell Increase (km/t of goods) delivery to ongoing Achieved distribution centres via train and water Colruyt How we sell Increase number of employees using ongoing Achieved alternative transport modes (train, bike,bus, car pooling) Colruyt How we sell Invest in covered unload zones, extra ongoing Achieved silent trailers and hybrid trucks to increase the number of silent, off-peak deliveries Delhaize How we sell Optimisation of distribution system, ongoing Group combining store deliveries and backhauling for return trips El Corte How we sell Cut off transportation emissions from 2014 Inglés non essential journeys El Corte How we sell Increase pre-packaged merchandise, ongoing Inglés prepared at source for display at the point of sale El Corte How we sell Increase the number of products 2013 Partly Inglés delivered direct providers in the achieved centralized platform (non refrigerated food, 2013) El Corte How we sell Increase the number of products 2013 Inglés delivered direct providers in the centralized platform (refrigerated food, 2013) El Corte How we sell Increase the number of products 2015 Inglés delivered direct providers in the centralized platform (refrigerated food, 2015) El Corte How we sell Increase the number of products 2016

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Retailer Category Target description Timeline Target achievement Inglés delivered direct providers in the centralized platform (refrigerated food, 2016) EuroCoop How we sell Implement two layers of pallets (2*1,20 2012 - Coop m height) in transportation from DCs to Norway outlets EuroCoop What we sell All central suppliers have to sign and ongoing - comply with KF code of conduct with Kooperati regard to environmental and social va responsibility Förbunde t GRUPO How we sell Increase sustainable transport (reverse ongoing Achieved EROSKI logistic flows, use of an additive in fuel, use of bio fuels, eco-driving, eco-efficient urban distribution, improvement of environmental management in subcontracted transport companies) GRUPO What we sell Promote and source products from local ongoing Achieved EROSKI suppliers IKEA How we sell Increase number of customers travelling 2015 to IKEA stores by public transportation IKEA How we sell Reduce CO2 emissions from our own 2015 operations by 50% IKEA How we sell Reduce CO2 emissions from our suppliers 2015 by 20% Inditex What we sell Implement the Inditex Chemical Policy 2015 Partly and MRSL across the production achieved processes by 2015. Kaufland What we sell Extend the concept of rabbit farming with ongoing Achieved suppliers in cooperation with animal welfare organisations Kaufland How we sell Increase of optimised transport between 2013 producers and central warehouses Kaufland What we sell Kaufland will enhance its activities ongoing regarding animal welfare (meat from cage-free rabbit farming, avoid duck and goose meat from live plucking and force feeding) Marks & What we sell Implement a Gold/Silver/Bronze 2015 Spencers sustainability benchmarking standard for food suppliers to improve ethical and environmental performance and have all suppliers engaged (min one quarter at gold level) Marks & How we sell Improve fuel efficiency in our deliveries 2012 Achieved Spencers to stores (2012) Marks & How we sell Improve fuel efficiency in our deliveries 2015

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Retailer Category Target description Timeline Target achievement Spencers to stores (2015) REWE What we sell Change the production of private label 2013 Group animal products into a gmo-free feeding production (fresh chicken meet). REWE What we sell Change the production of private label ongoing Group animal products into a gmo-free feeding production (private label animal products). REWE What we sell Contribute to the rainforest conservation ongoing Group and biodiversity by reducing the share of imported soy from South America (cultivation of European soy and other protein plants) and REWE Group becomes a member of the Danube Soya Association. Royal What we sell Source safe and responsible products by ongoing Achieved Ahold ensuring hat 80% of our own-brand suppliers are GFSI ertified and that the six critical commodities (coffee, tea, cocoa, palm oil, soy and seafood) for own-brand products are sourced in accordance with industry certification standards. Royal How we sell Own brand suppliers in high-risk 2012 Ahold countries are audited on social compliance. Royal What we sell Source safe and responsible products. ongoing Ahold Royal How we sell For every flight taken by employees not Ahold - travelling for work, ICA will contribute specified ICA money to projects to reduce or neutralize carbon emissions Royal How we sell ICA stores that introduced facilities for 2015 Ahold - customers to be able to recharge their ICA electric cars Sonae How we sell Continue to implement the plan to 2012 Achieved increase the number of suppliers audited, and qualification and selection audits Sonae How we sell Maintain the Certification of the Clube de 2012 Achieved Produtores Continente (Continente Producers Club) Sonae How we sell Maintain the same (high) eco-efficiency 2012 Achieved levels of vehicles in our contracted fleet attained in 2011, which means at least 87% of the fleet?s vehicles comply with the EURO 4 standard or better. Sonae How we sell Proceed with the plan to increase the 2012 Achieved number of audited suppliers. Sonae How we sell Social, Ethical and Environmental 2012 Certification for most textiles suppliers.

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Retailer Category Target description Timeline Target achievement Tesco How we sell Reduce carbon emissions per case of 2012 Partly goods delivered achieved Tesco How we sell Reduce carbon emissions per case of 2020 goods delivered Tesco How we sell Reduce the emissions of the products in 2020 supply chain Table 1-5: Overview of achievements for 2012, ongoing & achieved, related to Greening the Distribution System Retailer Target description Target Status achieved CEC Increase use of 80% of A share of 70% of companies was reached loading/unloading zones companies in by the end of 2010. By the end of 2012, the for the supply of goods Barcelona efficiency of mobility was increased due to to facilitate efficiency of region the enhancement of the companies´ use of mobility loading/unloading zones for the supply of goods. The share of companies using them by 2012 was 80%. CEC Reduce private -15% The share of employees going to work by transport by promoting employees in public transportation, cycling or foot has the use of public shopping developed from 75% in 2004 and 80% in transport, bicycle or by centres, 2009 to 84% and reached a percentage of foot Barcelone 85 of employees in 2012, minimising the Region using use of private transport to 15%. private car Colruyt Increase (km/t of goods) Continued Colruyt increased the amount of goods delivery to distribution increase delivered via train and water to 68,240,300 centers via train and tonnes/km/year in 2012. water Colruyt Increase number of Continued 5,500 employees use alternative transport employees using increase modes such as bikes, train, busses and car alternative transport sharing compared to 5,000 in 2011. modes (train, bike,bus, car pooling) Colruyt Invest in covered unload Continued In relation to sustainable transport and zones, extra silent increase mobility further increased the number of trailers and hybrid well-insulated, covered unload zones (29) trucks to increase the (2011: 18), extra silent trailers (45) (2011: number of silent, off- 23), 25 quiet trans-pallets (2011: 15) and peak deliveries off-peak deliveries. Trucks are loaded 95% on average. The vehicle fleet of Colruyt Group now numbers 58 passenger cars, 10 vans and 2 trucks on GNG. EuroCoop - Implement two layers of Reduced CO2 This measure will reduce number of trucks Coop Norway pallets (2*1,20 m emissions per from DCs to outlets with >10 %. Coop height) in transportation transported km Norway implemented double layers of from DCs to outlets pallets on truck transportation in order to increase volumes on each truck. EuroCoop - S Greening of the supply Install low New logistics centre in Bastukärr, Sipoo, Group chain energy and low completed in spring 2012, uses ground heat carbon and bioenergy for heating and cooling. distribution About half of the annual need for heat is centres covered with ground heat and the rest with pellets.

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Retailer Target description Target Status achieved EuroCoop - The In 2012, The Co-operative Group in the UK Co-operative reduced transport-related CO2 equivalent Group (CO2e) emissions by 2 % (28 % since 2006) and reported mileage by 4 % (26 % since 2006). Home delivery mileage decreased by one million miles in 2012, and emissions decreased by 630 tonnes of CO2e, while business travel mileage decreased by six million miles and 2,653 tonnes of CO2e (a 20% decrease from 2011). EuroCoop - The 344 interest-free public transport season Co-operative ticket loans worth £ 379,000 for the Group Group’s employees, compared to 406 worth £ 361,000 in 2011; GRUPO EROSKI Increase sustainable Continuous To be completed transport (reverse increase logistic flows, use of an additive in fuel, use of bio fuels, eco-driving, eco-efficient urban distribution, improvement of environmental management in subcontracted transport companies) GRUPO EROSKI Promote and source Continuous To be completed products from local increase in suppliers number and promotion measures Kaufland Extend the concept of Continuous Kaufland is extending its range of products rabbit farming with increase by offering animal welfare products suppliers in cooperation with animal welfare organisations Marks & Improve fuel efficiency 20% M&S managed to achieve its 20% reduction Spencers in our deliveries to improvement target by reducing the annual fuel stores (2012) consumption from 10 litres (2007) per 1,000 sgls for General Merchandise, to 8 litres (2011), to 7 litres (2012) per 1,000 sgls for General Merchandise (-30%). And from 2,556 litres per store per month for food (2007), to 1,993 (2011), to 1,838 litres per store per month for food in 2012 (- 28%). Royal Ahold Own brand suppliers in 100% of own The target was not reached this year. 48% high-risk countries are brand suppliers of production sites in high-risk countries audited on social in high-risk that supply our European banners had been compliance. countries audited against Business Social Compliance audited Initiative (BSCI) or an equivalent program at the end of 2012 Royal Ahold Source safe and continuous Royal Ahold managed to surpass its target responsible products by increase of 80% of own-brand food suppliers to be ensuring that 80% of certified against Global Food Safety

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Retailer Target description Target Status achieved our own-brand suppliers Initiative (GFSI)-recognized standards in are GFSI certified and Europe by 4% to 84%. that the six critical commodities (coffee, tea, cocoa, palm oil, soy and seafood) for own- brand products are sourced in accordance with industry certification standards. Sonae Continue to implement The plan to In line with the development certification the plan to increase the increase the of the Continente trademark, all suppliers number of suppliers number of are required to undergo a qualification audited, and suppliers audit (except for suppliers who are already qualification and audited, and certified in conformity with quality selection audits qualification management systems, e.g. ISO 22000, IFS, and selection BRC, among others). According to the audits is annual supplier audit plan, follow-up audits continued. are performed on current suppliers. Sonae Maintain the Certification of The certification was renewed in 2012, Certification of the the Clube de through the annual follow-up audit, Clube de Produtores Produtores performed by SGS (249 producers were Continente (Continente Continente certified according to those standards). Producers Club) (Continente Producers Club) is maintained. Sonae Maintain the same The same (high) At the end of 2012, 89% of the contracted (high) eco-efficiency eco-efficiency fleet´s vehicles were in compliance with the levels of vehicles in our levels (87%) of Euro 4 or Euro 5 standards. contracted fleet vehicles in our attained in 2011, which contracted fleet means at least 87% of attained in the fleet´s vehicles 2011 is comply with the EURO 4 maintained. standard or better. Sonae Proceed with the plan to Number of In 2012, we increased the number of increase the number of audited audited suppliers by 23%, corresponding to audited suppliers. suppliers a total of 1,444 suppliers audited (2011: increased. 1,400). Sonae Social, Ethical and 80% reached. Although it was implemented in 2012, this Environmental process was slowed down due to the Certification for most negative economic conditions in Portugal. textiles suppliers. Suppliers will be re-audited during the first semester of 2013 to verify the successful implementation of corrective measures. Tesco Reduce carbon -50% In the UK they have halved their emissions emissions per case of per case of good delivered in five years by goods delivered following the ´F plan´: fuller cages and pallets; fuller trucks and containers; fewer miles and fuel economy. 1.1.4 Marketing & Communication

Table 1-6: REAP Database commitments on Marketing & Communication used for progress monitoring and evaluation

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Retailer Category Target description Timeline Target achievement APED How we sell Reinforce networking with national ongoing authorities, in order to share retailers? best practices to reduce their environmental footprint, and also highlight key challenges and constraints. APED Communication Raising consumer awareness on food 2012 Achieved waste via general advice on how they can reduce the amount of food waste they generate. APED Communication Promoting research & development 2013 Partly on waste prevention and recovery: achieved Assessment of the potential of waste oils (collected in retail stores) for the production of biodiesel (2011) and GHG emissions resulting from that production (2012) (postponed to 2013). APED Communication Raising consumer awareness on not environmental best practices from specified APED's member companies, through a Seminar related to "sustainable consumption" Asda What we sell Expand existing initiatives including 2015 Walmart Farm Links & education schemes Asda Communication Implementation of My Sustainability 2015 Walmart Planin stores, depots and offices Asda Communication Use the website and the Aisle Spy ongoing Achieved Walmart Environment blog to enable two-way dialogue with our customers Asda Communication Continue to increase awareness for ongoing Achieved Walmart sustainable lifestyle by Asda´s free magazine Auchan - Communication Develop a specific marking to inform 2012 Achieved France consumers about products which allow to save water, save energy, preserve preservation as well as products with reduced packaging or fair trade products Auchan - Communication Communicate every 2 weeks on an ongoing France eco-citizen topic in the magazine ?TV Envie?, Auchan France ?way of living? magazine (120 000 to 200 000 magazines sold every two weeks) C&A What we sell Encourage customers to reduce ongoing tumble drying wherever possible C&A What we sell Suggest washing one-click-down in ongoing order to decrease energy consumption, e.g. 30°C instead of 40°

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Retailer Category Target description Timeline Target achievement C&A Communication Establish a strategic partnership to 2014 build a programme to empower colleagues to action sustainability C&A Communication Design potential routes to enable 2014 customers to live a more sustainable life C&A Communication Increasing the communication 2014 avenues we use to create ongoing dialogue with our key stakeholders C&A Communication Review current sustainable 2014 communications eg sustainability report, corporate website and develop plans to improve communications to create higher levels of engagement with stakeholders Carrefour How we sell Publish key performance indicators, ongoing / Achieved which are audited by external annually auditors, annually in Sustainability Report Carrefour Communication Carry out awareness raising initiatives 2014 on waste reduction Carrefour Communication Promote organic products, EU and ongoing Achieved national eco-labelled products, FSC and MSC certified products and other lines of products which can contribute to sustainable consumption. Carrefour Communication Promote energy efficiency, e.g. energy ongoing Achieved saving light bulbs, white goods, renewable electricity Carrefour Communication Ensure client information in France to ongoing Achieved enable to identify references produced from animals fed without GMOs Carrefour Communication Join the French national ongoing Achieved experimentation for environmental information on products CEC How we sell Inform companies about the 2012 Achieved environmental impacts of construction materials (Barcelona region) CEC Communication Promote calculation of partners 2014 carbon footprint and implement measures to reduce CO2 emission Colruyt Communication Developement of an info campaign on 2013 food waste for customers. Colruyt Communication Continue to inform customers about ongoing Achieved the sustainability initiatives such as energy efficiency, renewable energy and mobility initiatives

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Retailer Category Target description Timeline Target achievement Colruyt Communication Continue promoting seasonal ongoing products and special seasonal cook books and inform our customers about the cold chain and the best way to store and use our products. Colruyt Communication Continue promoting sustainable ongoing Achieved products (organic, local products, products with a Collibri seal, concentrated detergents,?) Colruyt Communication Integration of sustainability issues and ongoing attention points in consumer workshops of the Colruyt Group Academy Delhaize Communication Annually inform customers about ongoing Achieved Group Corporate Responsibility via reports and other mainstream channels Delhaize Communication Continued promoting customer ongoing Group recycling stations at our stores in Greece (Alfa Beta) providing a place to recycle product packaging, cooking oil, and used lightbulbs. El Corte Communication Communication to suppliers of service 2011- Inglés to increase recovery rate of RAEE 2012 (WEEE, electronic equipment) by cooperation with SIG (GIS) such as Ecotic, Ambilamp, Tragamóvil El Corte Communication Promote the sales of high ecological 2013 Inglés value supermarket products by expanding the number of references in supermarkets and publicise the areas where these products are offered El Corte Communication Publication of brochures on high 2013 Inglés ecological value supermarket products for clients El Corte Communication Introduction of environmental advices 2013 Inglés in the material provided to students during school visits El Corte Communication Training course on environmental 2013 Inglés practices in our Company (2013) El Corte Communication Training course on environmental 2014 Inglés practices in our Company (2014) El Corte Communication Training course on environmental 2015 Inglés practices in our Company (2015) El Corte Communication Training course on environmental 2016 Inglés practices in our Company (2016) El Corte Communication Communication to clients including ongoing Inglés energy-saving guidelines, environmental education in schools,

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Retailer Category Target description Timeline Target achievement efficient conduction, ecological products El Corte Communication Energy-saving advices for employees ongoing Inglés El Corte Communication Display information regarding correct ongoing Inglés waste separation in stores El Corte Communication Regular meetings with stakeholders to ongoing Inglés search for satisfactory solutions for all "interest groups EuroCoop Communication A report where the initiatives from 2013 Achieved Euro Coop members are indicated, including targets contributing to a more sustainable production and consumption will be presented in 2013. EuroCoop Communication Inform and motivate its workers and ongoing Achieved members to reduce their own carbon footprint EuroCoop What we sell Promote sales of ecological products, ongoing Achieved - FSC labelled paper products, Friends ANCC/Co of the Sea or Dolphin Safe certified op Italia fish and tuna products EuroCoop Communication Campaign to increase the not - consciousness on the importance of specified ANCC/Co wood and forest safeguard. op Italia EuroCoop Communication To increase public awareness by public ongoing Achieved - awareness and educational campaigns ANCC/Co op Italia EuroCoop Communication Information and consumer education ongoing Achieved - via Consumer magazine, freephone ANCC/Co service, website, CSR reports, leaflets, op Italia teaching material for schools and training for members EuroCoop Communication Information and consumer education ongoing - Coop by engagement in governmental Norway climate change initiative and CSR reports EuroCoop Communication To increase the money raised through 2020 - the consumer cooperative movement Kooperati to self-help- projects in developing va countries (2020) Förbunde t EuroCoop Communication To increase public awareness by public ongoing Achieved - S Group awareness campaigns, educational issues and website EuroCoop Communication To report the actions taken in terms of ongoing Achieved

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Retailer Category Target description Timeline Target achievement - S Group environmental management EuroCoop Communication Establish an Expert Pesticide Overview 2012 - The Co- Group and identify residue reduction operative targets Group EuroCoop Communication Ensure the new Co-operative Retail fresh - The Co- Online Pesticide Network (CROP) products operative system is fully utilised by suppliers 2011, Group frozen and canned products 2012 EuroCoop Communication Develope and roll-out an online not Achieved - The Co- environmental training programme specified operative Group EuroCoop Communication Produce and publish a sustainability ongoing - The Co- report which provides a ?warts and operative all? account of the Co-operative Group Group?s economic, social and environmental performance EuroCoop Communication Progress the development of a REACH ongoing - The Co- database within The Co-operative operative Food Group FCD Communication Cooperation with Eco-sytèmes to ongoing Achieved promote collection (for recycling) of various waste scheme (WEEE, batteries, cartridge, cell phones) FCD Communication Increase collection of printer ongoing Achieved cartridges: 4 retailers (Auchan, Boulanger, Casino, Carrefour) signed a convention with the French Ministry of Environment in 2011 to improve collection of cartridges (for recycling). GRUPO What we sell Reduce environmental impact of ongoing Achieved EROSKI products by promoting sustainable products (FSC, MSC) GRUPO Communication Increase environmental awareness in ongoing Achieved EROSKI employees and customers IKEA Communication Carry out awareness-raising waste 2014 initiatives on waste reduction Inditex Communication Addressing environmental awareness- ongoing Achieved raising contents and information in the corporate magazine. Inditex Communication Environmental trainings for all ongoing Achieved employees (extra trainings for store staff, HHQQ staff) via welcome

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Retailer Category Target description Timeline Target achievement manuals, on site and/or on-line courses, corporate magazine, etc. Inditex Communication Provide information in corporate ongoing Achieved annual report, on corporate web page and press releases Inditex Communication Product hangtags with environmental ongoing Achieved content (use of sustainable fibers, environmentally friendly washing, drying and ironing, etc.) Inditex Communication Leaflets with environmental content, ongoing printed in plantable seed paper Inditex Communication Publish environmental advices in the ongoing Achieved blogs of some Inditex chains Kaufland Communication Sensitize the customers to the ongoing Achieved importance of sustainable fishery by communication campaign. Kaufland Communication Continue to raise customer awareness ongoing Achieved on the importance of sustainable fisheries by communication campaign Kaufland Communication Extend the promotion of a healthy ongoing Achieved diet among children by providing regional fruits or vegetables once a week to more schools (EU School Fruit Scheme) Kaufland Communication Continue training of employess and ongoing Achieved establish E-learning platform Kaufland Communication Sustainability labels (globe label) at ongoing Achieved shelves in all stores and continue to include other certified labels to globe Lidl Communication Implementation of a stronger 2013 communication via website and own print promotions for raising customers awareness of environmentally friendly products (sustainable consumption) Marks & How we sell Open two new sustainable learning ongoing Spencers stores/year Marks & Communication Campaign for helping customers to 2015 Spencers recycle items of clothing. Marks & Communication Have at least one plan A quality in all 2015 Spencers M&S eneral merchanidise and food 2020 products and develop a mechanisms to help customers identify products with Plan A qualities in store and on- line to encourage their purchase. Mercado Communication Special bi-annual Environmental ongoing na Report, specifically focused on communicating to the general public Mercadonas actions with

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Retailer Category Target description Timeline Target achievement environmental relevance. Mercado Communication Providing a special section dedicated ongoing Achieved na to environmental policy and actions in annual report Metro Communication Expand supplier training programme 2013 Group in Kazakhstan. Metro Communication Develop a General Purchasing Policy 2013 Group covering important resources. Metro Communication Increase customer awareness 2014 Group regarding waste (handling) in line with the Retail Forum Agreement on Waste. Metro Communication External and internal communication 2015 Group to raise awareness on sustainable fishing and fish products as part of the implementation of the Fish Purchasing Policy. Metro Communication Report about sustainability according ongoing Achieved Group to the Global Reporting Initiative ? at least - GRI G3. REWE Communication Continue stakeholder forums and 2012 Group awareness raising activities in German supermarkets Royal What we sell Reduce the environmental footprint of 2015 Ahold customers and suppliers, by mapping the environmental footprint of 50% of own-brand suppliers and their supply chain Royal Communication Ensure that operating companies have 2013 Ahold implemented a communication policy to encourage customers to reduce, re- use and recycle Royal Communication Increase the sale of healthy products 2015 Ahold (as defined by criteria from leading health authorities) to at least 25% of total food sales by providing healthy choice logos to help customers easily identify healthy products and encourage them to make healthy choices. Royal Communication Annually publish report on corporate ongoing Achieved Ahold responsibility performance Royal Communication Organise customer and employee ongoing Achieved Ahold surveys Royal Communication Meeting with investors on a regular ongoing Achieved Ahold basis, including socially responsible investment (SRI) analysts Royal Communication Inform customers by using in-store ongoing

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Retailer Category Target description Timeline Target achievement Ahold brochures, via websites, in customer magazines (Allerhande), and in the weekly bonus flyers Sonae Communication Follow up on projects that provide 2012 Achieved positive social impacts on the community, in the areas of health, education, environment and entertainment. Sonae Communication Encourage our employees to engage 2012 Achieved in volunteer work activities. Sonae Communication Continue promoting healthy lifestyles, 2012 Achieved supplying more and better information and taking action within the community. Sonae Communication Publish the International Guide for 2012 Partly Environmental Management in order achieved to support operations abroad. Tesco What we sell Improve packaging design through the 2015 supply chain to maximise recycled content as appropriate, improve recyclability and deliver product protection to reduce food waste, while ensuring there is no increase in the carbon impact of packaging by 2015 (Courtauld 3 target) Tesco Communication To find ways to help customers reduce 2020 their carbon footprint Tesco Communication Continue engagement with University ongoing Achieved of Manchester to build a world class research centre in sustainable consumption

Table 1-7: Overview of achievements for 2012, ongoing & achieved, related to Marketing & Communication Retailer Target description Target Status achieved Asda Walmart Use the website and the Website and The website (blog installed in 2009) was Aisle Spy Environment blog Blog continued visited over 132,000 times in 2012. to enable two-way dialogue with our customers Asda Walmart Continue to increase Magazine In 2012, the magazine has a circulation awareness for sustainable available of 3 million copies. The number of lifestyle by Asda´s free articles on sustainable lifestyle was not magazine mentioned this year. Auchan - Develop a specific marking Increase Number of products with environmental France to inform consumers about products with marking increased from 0 in 2007 to products which allow to marking to 3500 2.000 in 2009 to an estimate of 3.000 in save water, save energy, 2010, 3.300 in 2011, and 3.500 in 2012. preserve preservation as well as products with

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Retailer Target description Target Status achieved reduced packaging or fair trade products Carrefour Publish key performance Key The lately introduced target to publish indicators, which are performance key performance indicators annually was audited by external indicators achieved in its first year. auditors, annually in published Sustainability Report annually Carrefour Promote organic products, Promotion EU and national eco-labelled through products, FSC and MSC different media In 2012, Carrefour continuously raised certified products and other awareness on sustainability matters lines of products which can through numerous methods like contribute to sustainable promoting organic food and energy consumption. efficiency, etc. Carrefour Promote energy efficiency, Promotion e.g. energy saving light measures in bulbs, white goods, place renewable electricity Carrefour Join the French national Environmental Start July 2011 Carrefour has conducted experimentation for information on this experimentation in partnership with environmental information a number of L'Oréal and a Carrefour brand product on products products suppliers. The test was conducted on 12 shampoos. Carrefour will share its feedback in order to contribute to the national report on the assessment of the experimentation. CEC Inform companies about the 50% of By the end of 2012, the environmental environmental impacts of companies in impacts of construction material has construction materials Barcelona been implemented by 50% of the (Barcelona region) region companies being part of the confederation. CEC Promote calculation of 50% of partners During 2012 awareness-raising actions partners carbon footprint implementing for partners of CCC relating to their and implement measures to reduction calculation of CO2 footprint took place. . reduce CO2 emission The tool was updated in March 2012. No information on implementation rate Colruyt Continue to inform Continuous Colruyt informed their customers about customers about the information energy efficiency, renewable energy and sustainability initiatives such mobility initiatives via information as energy efficiency, brochures and in-store TV screens. renewable energy and mobility initiatives Colruyt Continue promoting Continuous Sustainable products (organic, local, sustainable products promotion Collibri-labelled, etc.) are continuously (organic, local products, promoted and since 2012 sustainability products with a Collibri seal, issues are integrated in consumer concentrated detergents) workshops of the Colruyt Group Academy. Delhaize Annually inform customers Report Delhaize Group won the prize for the Group about Corporate published best Belgian sustainability report in 2008 Responsibility via reports Sustainability and 2011, and won second prize for the and other mainstream blog report in 2012. channels El Corte Inglés Promote the sales of high Number The progress over 2012 has been ecological value Ecological towards 1.581 references

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Retailer Target description Target Status achieved supermarket products by products expanding the number of references references in supermarkets and publish the areas where these products are offered EuroCoop A report where the A report where Euro Coop publishes a yearly report as a initiatives from Euro Coop the initiatives follow-up to the project “Climate Change members are indicated, from Euro Coop and Consumer Co-operatives: Taking the including targets members are Challenge forward” contributing to a more indicated sustainable production and consumption EuroCoop Inform and motivate its Various Active participation in the SCP Round workers and members to information Table and in the Retail Forum; 3 Euro reduce their own carbon activities Coop Sustainability WGs; subscription of footprint related to an agreement with the Belgian NGO carbon footprint "CO2 Logic" to offset emission stemming from staff travelling; ad hoc position papers and press releases; publication of a monthly newsletter with a dedicated section on sustainability-related issues EuroCoop - Promote sales of ecological Continuous In early 2012 Coop ranked fourth ANCC/Coop products, FSC labelled paper increase of position in a Greenpeace award on Italia products, Friends of the Sea labelled and sustainable fishing for tuna fish, or Dolphin Safe certified fish certified maintaining the first place among the and tuna products products retailer’s private labels. EuroCoop - To increase public Dedicated For consumers, Coop continued the ANCC/Coop awareness by public campaigns to PROMISE (Product Main Impact Italia awareness and educational the Sustainability through Eco- campaigns environmental Communication) campaign/project in topics 2012 by monitoring the outcomes of the initiatives carried out since 2010. In 2012 Coop launched the “maximum transparency on water” campaign to raise awareness on water sustainable consumption. Specific tables on chemical and physical features of tab water were shown in 500 Coop stores. Moreover, one million brochures were distributed to consumers, explaining the meaning of each feature. EuroCoop - Information and consumer Increase ANCC/Coop education via consumer knowledge Italia magazine, free phone service, website, CSR reports, leaflets, teaching material for schools and training for members EuroCoop - S To increase public public SOK issues a monthly magazine, which is Group awareness by public awareness distributed, to 1.9 million consumer- awareness campaigns, campaigns, members. Through such publications as educational issues and educational well as through its internet website, it website issues and provides a lot of information about how website to minimize energy consumption and which products, available in its outlets,

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Retailer Target description Target Status achieved can serve to this purpose. EuroCoop - S To report the actions taken Annual S S-Group updated their purchase policy Group in terms of environmental Group's regulations restricting the sales of management Responsibility threatened species of fish and has Review published an Annual Report with environmental information in 2012 as well as a review of its Responsibility Review of 2012. EuroCoop - Develop and roll-out an Environmental In 2012, the Group developed and The Co- online environmental training rolled-out an online environmental operative training program programme training program to over 13,000 store Group implemented managers and supervisors. The program focuses on energy management, waste reduction and awareness of environmental initiatives. EuroCoop - Broaden campaign against Extend In collaboration with the Forum for the The Co- unconventional fossil fuels campaign Future, the Group brought together civil operative to encompass solutions such society organisations representing over Group as community energy 16 million members to form the Community Energy Coalition. In February 2012, it published a joint ‘vision for community energy’, launched at a community energy summit to call for a dramatic increase in community energy projects. The Group also published the report ‘Co-operative renewable energy in the UK – A guide to this growing sector in partnership with Co-operatives UK’. The Co-operative Group mobilised 190 businesses and civil society organisations in 2011 to sign an open letter to government ministers, asking that reporting be introduced for large companies. Throughout the year, they mobilised members and customers to contact their Members of Parliament in support of an Early Day Motion, finally achieved in June 2012 when the government announced all companies listed on the London Stock Exchange will be required to report their GHG emissions beginning in April 2013. EuroCoop - To be included in MAP Sustainability The Co-operative Group in the UK The Co- teaching launched in 2011 the Green Schools operative initiative Revolution, a new sustainability Group extended education programme, and has now registered over 5,300 UK schools to take part (by the end of 2012). The programme drew together a range of existing community projects, including From Farm to Fork, Energy Works and Walking Buses, as well as offering a range of new teaching materials on themes of biodiversity, fair enterprise and sustainable buildings, as well as

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Retailer Target description Target Status achieved opportunities for school visits and participation. FCD Cooperation with Eco- Intensify in- More than 6 000 WEEE collection systèmes to promote store take back containers are now installed, collection (for recycling) of of WEEE nationwide, coming from 3 800 in 2011, various waste scheme in addition to 16 000 collection boxes for (WEEE, batteries, cartridge, lamps. Retailers now collect 120 000 cell phones) tonnes on a yearly basis and account for 27% of total WEEE collection. FCD Increase collection of Increase In 2012, volumes collected in stores printer cartridges: 4 retailers collection of increased by 35% by weight (113% by (Auchan, Boulanger, Casino, printer units). Carrefour) signed a cartridges convention with the French Ministry of Environment in 2011 to improve collection of cartridges (for recycling). GRUPO Reduce environmental continuous To be added EROSKI impact of products by increase in promoting sustainable sustainable products (FSC, MSC) products GRUPO Increase environmental trainings, To be added EROSKI awareness in employees environmental and customers campaigns, consumer magazine, forums, associations and collaboration with administration established Inditex Addressing environmental Environmental awareness-raising contents information in and information in the corparate corporate magazine. magazines Inditex Provide information in increased In 2012 Inditex provided information in corporate annual report, on awareness on the corporate annual report, on the corporate web page and environmental corporate web page and in the press. press releases. Publish issues via environmental advices in communication the blogs of some Inditex material chains Inditex Product hangtags with Product environmental content (use handtags in of sustainable fibers, place environmentally friendly washing, drying and ironing, etc.) Kaufland Sensitize the customers to Communication The target to further support the the importance of campaign; in- consumption of sustainable fish by sustainable fishery by store labels for promotion and information actions has communication campaign. fish products been reached in 2010 and is continued from as an ongoing target. sustainable

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Retailer Target description Target Status achieved fisheries Kaufland Continue to raise customer In store and Sustainable Fish Consumption To awareness on the online perpetuate sustainable fish importance of sustainable promotion consumption, appropriate products are fisheries by communication material related promoted. Sustainable fish products are campaign to sustainable primarily communicated via the fish in place customer magazine “TIP der Woche” and promotions in the stores. Furthermore, the consumer is informed via the website. Here, different kinds of information on products and commitments can be found. Kaufland Extend the promotion of a Extend More than 3500 children have been healthy diet among children provision of provided with regional fruits or by providing regional fruits regional fruits vegetables once per week in 2012 or vegetables once a week or vegetables to (2011:3100). to more schools (EU School schools Fruit Scheme) Kaufland Continue training of Training The training units provided to employees employees and establish E- implemented & were continued in the course of 2012. learning platform platform established Kaufland Sustainability labels (globe 100% In addition to FSC, MSC, Blue Angel and label) at shelves in all stores Fairtrade, further acknowledged labels and continue to include such as UTZ Certified or GOTS were other certified labels to newly introduced to be marked with the globe “Kaufland globe” Marks & Open two new sustainable 2 / year One Sustainable Learning Stores opened Spencers learning stores/year at Cheshire Oats in 2012, currently being the largest green store

Mercadona Providing a special section Report The annual report 2012 was published dedicated to environmental published and covered a special section dedicated policy and actions in annual to environmental policy and actions in report 2012. Metro Group Expand supplier training IFC partnership In 2012 an IFC partnership pilot project programme in Kazakhstan. pilot project with suppliers of Metro Cash & Carry was with suppliers launched in Kazakhstan and will take in Kazakhstan place till March 2013. completed. Metro Group Increase customer Awareness The amount of waste in 2012 was awareness regarding waste rising campaign reduced from 50.7 kg/m² selling space in (handling) in line with the conducted at 2011 to 49.6 kg/m² selling space in 2012. Retail Forum Agreement on each sales line Waste. with respect to its specific product portfolio. Metro Group Report about sustainability Sustainability METRO GROUP published its according to the Global Reports Sustainability Report for the first time in Reporting Initiative at least - according to at 2012 according to the standard of the GRI G3. least GRI G3. Global Reporting Initiative GRI G3. REWE Group Continue stakeholder Increase REWE Group held their stakeholder forums and awareness awareness forum on 30.08.2012. Other awareness raising activities in German raising activities in process.

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Retailer Target description Target Status achieved supermarkets Royal Ahold Annually publish report on Report Report published in 2012 corporate responsibility published performance Royal Ahold Organise customer and Surveys In 2012 Ahold further stimulated a employee surveys implemented reduction of the customers´ and suppliers´ environmental footprint by awareness raising campaigns. Royal Ahold Meeting with investors on a Other awareness raising projects were regular basis, including surveys with customers and employees, socially responsible as well as meetings with investors, investment (SRI) analysts including socially responsible investment (SRI) analysts. Sonae Follow up on projects that Follow up on In 2012 Sonae continued to foster provide positive social projects that activities with a positive social impact on impacts on the community, provide positive the community with projects like in the areas of health, social impacts MissãoSorriso (Smile Mission), Equipa education, environment and on the Worten Equipa (Team Worten Team), entertainment. community, in Corridas Sportzone (Sportzone Races) the areas of and the Nós (Us) campaign. Several new health, projects in these support areas were also education, implemented. environment and entertainment. Sonae Encourage our employees to Employees are Sonae created in 2012 the Sonae engage in volunteer work successfully Corporate Social Responsibility and activities. encouraged in Volunteering Activ Share programme. volunteer work During 2012, Sonae´s employees activities. dedicated around 10,500 hours to volunteer work. 2,791 employees were engaged in about 300 initiatives, helping 180 non-profit social organizations. Sonae Continue promoting healthy Promoting Sonae continuously encourages the lifestyles, supplying more healthy Portuguese to adopt healthier lifestyles, and better information and lifestyles, in line with the eight commitments of taking action within the supplying more the Hiper Saudável (Hyper Healthy) community. and better Movement. The presence of nutritionists information and in Continente Stores has been an taking action important contribution to this within the educational effort, because customers community is make important choices about their own continued. and their families´ nutrition while shopping. Over 25,500 customers have received advice. Sonae carried out 28 activities involving 584 employees in stores, central facilities, warehouses and manufacturing centres under the theme “The importance of knowing how to choose”. Sonae Publish the International International To support operations abroad, the Guide for Environmental Guide for International Guide of Environmental Management in order to Environmental Management, developed in 2011, was support operations abroad. Management finished in 2012, and is waiting for published. approval.

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Retailer Target description Target Status achieved Tesco To find ways to help -50% customers During 2012 Tesco incentivises greener customers reduce their carbon customer behaviour through rewarding carbon footprint footprint, goal customers with Green Clubcard points for 2020 for bag re-use and recycling, offers tips for greener living (e.g. recipe ideas for leftovers on their website), providing recycling facilities and using low carbon packaging where possible. Tesco Continue engagement with Research centre TESCO works with the University of University of Manchester to established Manchester to build the Sustainable build a world class research Consumption Institute into a world-class centre in sustainable research centre looking at ways to make consumption it easier for people to lead greener, lower carbon lives. In 2012 Tesco continues to invest in the Sustainable Consumption Institute in Manchester “a global centre of excellence focusing on sustainability and encouraging consumers to adopt more sustainable lifestyles”.

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1.1.5 Sustainable Products

Table 1-8: REAP Database commitments on Sustainable Products used for progress monitoring and evaluation Retailer Category Target description Timeline Target achievement Asda What we sell Increase products sourced from local 2015 Walmart suppliers Asda What we sell Use only sustainable palm oil in Asda 2015 Partly Walmart brand products achieved Asda What we sell Use only sustainable palm kernel oil in 2015 Walmart Asda brand products C&A What we sell Further increase the share of organic 2013 cotton products C&A What we sell Continue to work with and shape key 2014 industry working groups (for example Sustainable Apparel Coalition, Zero Discharge of Hazardous Chemicals) Carrefour What we sell Certified sustainable palm oil (RSPO) 2015 in own products Carrefour What we sell Outdoor furniture assortment FSC ongoing labelled worldwide and implement responsible sourcing for forest related goods Carrefour What we sell Offer the largest range of MSC ongoing Partly labelled products in France achieved Carrefour How we sell Increase the use of fibres from 2012 Achieved certified sustainable forest management and/or recycled sources worldwide for commercial publications Colruyt What we sell To open two Bio-Planet stores. 2013 Colruyt What we sell Develop a generic sustainability ongoing screening method for product groups Colruyt What we sell Continue to work on our programme ongoing Partly Sustainable Fish: ?Our engagement, achieved your choice?. Colruyt What we sell Work on sustainable feed projects for ongoing the meat we sell. Delhaize What we sell Use only sustainable palm oil for our 2015 Group private brand products. Delhaize What we sell Develop operating company-specific not Partly Group sustainable seafood policies and specified achieved implementation plans towards the Delhaize Group Sustainable Seafood vision. Delhaize What we sell ?Gusturi Romanesti? a special range ongoing Group of traditional Romanian products launched in 2010. Delhaize What we sell Continue to develop the organic ongoing

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Retailer Category Target description Timeline Target achievement Group product range Delhaize What we sell Expand sales of the ECO brand ongoing Group (Belgium, Romania) and AB Terra Leaf (Greece). Delhaize What we sell Continue to promote production and ongoing Group sales of seasonable fruits and vegetables (Delhaize Belgium) Delhaize What we sell Continued sourcing and promotion of ongoing Group local products. El Corte What we sell Work with suppliers to preserving 2013 Inglés marine resources and offer products caught with friendly fishing methods El Corte What we sell Support studies on water ongoing Inglés consumption of different textile products EuroCoop - What we sell To sell food products from organic ongoing Achieved ANCC/Coop farming Italia EuroCoop - What we sell To sell ecological products produced ongoing Achieved ANCC/Coop following the sustainability criteria Italia and to promote ecolabelled products ("vivi verde") EuroCoop - What we sell To use FSC label for paper products ongoing Achieved ANCC/Coop Italia EuroCoop - What we sell Promote sales of organic products via ongoing Achieved Coop discounts on organic fruits and Norway vegetables EuroCoop - What we sell Promote sales of ecolabelled products ongoing Partly Coop and increase number of own brand achieved Norway ecolabelled products EuroCoop - What we sell To increase the sale of MSC products 2012 Achieved Kooperativa and other labels of sustainably Förbundet sourced fish products EuroCoop - What we sell To increase the sale of organic food 2012 Kooperativa from 6% to 10% Förbundet EuroCoop - What we sell To maintain leading position in ongoing Partly Kooperativa product range and sale of Fair Trade achieved Förbundet products EuroCoop - S What we sell Increase range of own-brand organic ongoing Achieved Group products EuroCoop - S What we sell Organic breakfast (Radisson Blue ongoing Group Hotel) EuroCoop - What we sell FSC certification for The Co-operative 2012 The Co- Food?s greaseproof paper operative Group

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Retailer Category Target description Timeline Target achievement EuroCoop - What we sell Move soya sourcing to a sustainable 2015 The Co- footing operative Group EuroCoop - What we sell Stock white goods A or above ongoing The Co- operative Group EuroCoop - What we sell Work alongside small local suppliers ongoing The Co- and food agencies to source local operative products to increase sales of products Group in the ?Grown by us? range(NB ?Grown by us? has now been rebranded) EuroCoop - What we sell Reduce pesticide derogations ongoing The Co- operative Group EuroCoop - What we sell Extend the range of household ongoing The Co- products accredited to the EU Eco- operative label standard Group EuroCoop - What we sell Increase of own-brand wild fish and ongoing The Co- seafood sourced from MSC-certified operative fisheries Group FCD What we sell Phase out of incandescent light bulbs. 2012 FCD What we sell Increase yearly the market share of 2012 Achieved organic products by at least 15% (total sale food products). 2012 FCD What we sell Phase out of other categories of 2012 Achieved incandescent light bulbs. FCD What we sell Phase out incandescent light bulbs ongoing Achieved (other categories below 100 W and 75 W) IKEA What we sell Wood raw material for solid wood 2012 Partly products shall come from forests achieved certified as responsibly managed. IKEA What we sell Cotton used for IKEA products from 2015 farmers applying better management practices IKEA What we sell Materials for home furnishing 2015 products shall be renewable, recyclable or recycled IKEA What we sell Non-renewable materials used in our 2017 home furnishing products will be recyled. Inditex What we sell Publish the discharges of hazardous 2013 Achieved

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Retailer Category Target description Timeline Target achievement chemicals from 100 suppliers. Inditex What we sell Ensure only APEO-free chemical 2013 Achieved formulations are utilized. Inditex What we sell Total elimination of all PFC use in 2015 manufacturing and in products. Inditex What we sell Engagement in international initiatives ongoing to support the protection and preservation of natural resources Inditex What we sell 10% increase of the use of sustainable ongoing Achieved fibers. Kaufland What we sell Only sustainable palm oil (or other 2015 vegetable oil) will be used in Kaufland's private label products. Kaufland What we sell Increase the range of FSC-, MSC-, Blue ongoing Achieved Angel- (Blauer Engel) and Sustainable Cleaning-labelled products and products with the EU organic farming logo Lidl What we sell Extend the range and the absolute ongoing Achieved number of sustainable products in Germany (certified according to ecological standards and European Flower labelled products) Lidl What we sell Promotion of local sourced and ongoing Achieved manufactured products Lidl What we sell To extend the range and the absolute ongoing Achieved number of sustainable products in Germany, which are certified according to ecological standards (FSC-, MSC-, Blauer Engel and European Flower labelled products) Lidl What we sell Promotion of local sourced and ongoing Achieved manufactured products of our own brand ?Ein gutes Stück Heimat? Marks & What we sell Provide responsibly sourced wood 2015 Spencers (recycled, FSC certified or otherwise sustainable) Mercadona What we sell Pilot project to sell oxobiodegradable 2012 Partly coffee capsules from our dedicated achieved supplier Prosol, which degrade into water and CO2 when thrown in the waste. Mercadona How we sell Improve the sustainability of fish ongoing Partly products by identifying vulnerable achieved species and removing them from our stores. REWE Group What we sell Increase the amount of sustainably 2013 Partly sourced palm oil achieved

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Retailer Category Target description Timeline Target achievement REWE Group What we sell Increase the percentage of segregated 2013 sourcing with regard to sustainably sourced palm oil REWE Group What we sell Contribute to the rainforest 2015 conservation and biodiversity by reducing the share of imported soy from South America (reduce imported soy to feed chicken) and REWE Group becomes a member of the Danube Soya Association. REWE Group What we sell Increase the share of sustainable Mid 2013 Partly sourced cocoa and cocoa products achieved Royal Ahold How we sell Own brand food suppliers certified ongoing against a Global Food Safety Initiative (GFSI) recognised standard Sonae What we sell Continue to offer a wide range of 2012 Achieved products with optimised nutritional profiles and fit for various nutritional needs. Sonae How we sell Extension to non-food product 2012 Achieved suppliers of our Continente Own Brand certification and Product and Supplier monitoring after development / launch according to ISO 9001

Table 1-9: Overview of achievements for 2012, ongoing & achieved, related to sustainable products Retailer Target description Target Status achieved Carrefour Offer the largest range of between 30 and Carrefour has maintained its efforts to MSC labelled products in 40 products offer 23 MSC products in France in 2012. France offered in France Carrefour Increase the use of fibers 100% (all over 100% of the paper used for catalogues in from certified sustainable the world) Europe is FSC or PEFC certified forest management and/or recycled sources worldwide for commercial publications Colruyt Develop a generic Vision and Throughout 2012, Colruyt worked on a sustainability screening method generic sustainability screening method method for product groups available for product groups, sustainable feed projects for the meat sold as well as the sustainable fish programme “Our engagement, your choice” Delhaize Develop operating 100 % coming In 2012, Delhaize Belgium achieved 100% Group company-specific from of fresh and 80% of frozen seafood sustainable seafood policies sustainable products coming from sustainable and implementation plans sources sources. towards the Delhaize Group Mega Image in Romania partnered with Sustainable Seafood vision. the Sustainable Fisheries Partnership to

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Retailer Target description Target Status achieved evaluate the sustainability of their private brand seafood products. Delhaize Continued sourcing and Increase Delhaize Belgium continued sourcing and Group promotion of local number of local promotion of local products through its products. suppliers “Product Van Bij Ons/ Produit de Chez Nous” program. Monthly average sales increased by 10% between September and December 2012. EuroCoop - To sell food products from Increase sales of Products from organic farming are ANCC/Coop organic farming organic included in Coop Italy line called "vivi Italia products verde". The “vivi verde” product line was further expanded to 475 products (449 in 2011). Organic products are subject to controls of the CCPB certification (Consorzio per il Controllo dei Prodotti Biologici). Ecolabelling is applied to household products (24 products in 2012). EuroCoop - To sell ecological products Selling of Ecological non-food products ANCC/Coop produced following the ecological manufactured based on criteria for Italia sustainability criteria and to products and environmental sustainability are easily promote eco-labelled eco-label recognizable through the Coop Italy line products ("vivi verde") products like called "vivi verde. Since May 2012, 14 skin recyclable care products have been added to the batteries and assortment. bulk detergents and eco-labelled products. EuroCoop - To use FSC label for paper FSC label The number of FSC labelled paper ANCC/Coop products applied on the products remained almost stable with 15 Italia Coop product in 2012 (16 in 2011); different foil-lined label. packages, containing cellulosic FSC certified elements, have been added to the FSC labelled paper products. EuroCoop - To be added to MAP No data A new supply source from the Cottian Alps ANCC/Coop was added to Coop own brand range and Italia Coop Italia doubled the supply sources of its own-brand waters which are EPD® (Environmental Product Declaration) certified offering the maximum amount of information on a product’s life-cycle environmental impact. EuroCoop - Promote sales of organic Increased sales Coop Norway launched a "same price Coop products via discounts on campaign" on organic fruits and Norway organic fruits and vegetables that began in February 2012. vegetables Customers pay the same price for organic fruits and vegetables as for conventional products. EuroCoop - Promote sales of Increased sales In 2012, the number of eco-labelled Coop ecolabelled products and products (Nordic Swan) increased slightly Norway increase number of own to 65 in 2012 (2011: 64) 40% of the paint brand ecolabelled products sold was eco-labelled. EuroCoop - To maintain leading position Maintain KF has share of 0,4% Fairtrade which is Kooperativa in product range and sale of position the same as 2010. In 2012, the number of Förbundet Fair Trade products Fairtrade products increased by 24.5% compared to 2011.

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Retailer Target description Target Status achieved EuroCoop - S Increase range of own- Increased S-Group sales of organic grocery products Group brand organic products number increased by 26% in 2012 (compared to the previous year). More than 500 new organic products were added to the assortment, which now comprises a total number of 2,200 products. EuroCoop - Increase of own-brand wild continuous In 2012, 55% of own-brand wild fish and The Co- fish and seafood sourced increase seafood was sourced from MSC- certified operative from MSC-certified fisheries fisheries (2011: 51%). Group FCD Increase yearly the market Increase yearly FCD members managed to increase the share of organic products by market share of share of organic products over the total at least 15% (total sale food organic sale of food products by 1.51% in products). 2012 products by at comparison to 2011 despite a lower least 15% demand due to the economic crisis FCD Phase out of other Phase out By 2012, the entire assortment of categories of incandescent incandescent light bulbs has been phased light bulbs. out ahead of EU regulation. IKEA Wood raw material for solid 35% By the end of 2012 IKEA managed to wood products shall come increase the share of FSC certified solid from forests certified as wood to 22.6% (2011: 23%). responsibly managed. A new target of 50% wood coming from preferred sources by 2017. Inditex 10% increase of the use of 10% increase of In 2012 Zara sold 4.2 million units of 100% sustainable fibres. the use of organic cotton (OE100 certified). This sustainable equals a 10% increase in sustainable fibres fibres. as targeted. Kaufland Increase the range of FSC-, Continuous No data MSC-, Blue Angel- (Blauer increase of Engel) and Sustainable labelled Cleaning-labelled products products and products with the EU organic farming logo Lidl To extend the range and the Continuous LIDL extended the range and absolute absolute number of increase number of sustainable products in sustainable products in Germany (certified according to ecological Germany, which are standards and European Flower labelled certified according to products) by another 25 % in 2012. LIDL ecological standards (FSC-, further increased its product range from MSC-, Blauer Engel and 83 products in 2011 to 111 in 2012. European Flower labelled products) Lidl Promotion of local sourced Continous LIDL continuously promoted local sourced and manufactured products increase and manufactured products “Ein gutes of our own brand “Ein gutes Stück Heimat” via several channels Stück Heimat” (posters, product placement, TV-Spots, etc.). Mercadona Improve the sustainability ongoing 2012 was the start of a large and of fish products by ambitious program to improve the identifying vulnerable sustainability of fish products, identifying species and removing them and removing from our stores vulnerable from our stores. species. The sustainable-fishing policy was approved and defined in 2012, and will be developed in the following years. In 2012

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Retailer Target description Target Status achieved Mercadona managed to remove 5 vulnerable species. Sonae Continue to offer a wide Ongoing offer of During 2012 and further reductions were range of products with products with made in the content of fat, sugar, etc., optimised nutritional optimised adding to the changes already made in profiles and fit for various nutritional 2011. nutritional needs. profiles Sonae Extension to non-food Ongoing During 2012, the increased scope of product suppliers of coverage by certification meant that more own-brand Continente Own Brand Continente products were introduced, exceeding certification and Product certificate 6,000 product references. and Supplier monitoring after development / launch according to ISO 9001

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1.1.6 Carbon Footprint of Stores

Table 1-10: REAP Database commitments on Carbon Footprint of Stores used for progress monitoring and evaluation Retailer Category Target description Timeline Target achievement Asda How we sell Reduce carbon emissions from 2015 Walmart existing stores, depots & offices Asda How we sell Maintain reduction in carbon footprint 2015 Walmart C&A How we sell Reduce CO2 emissions 2020 Carrefour What we sell Make available Carrefours 2012 Achieved sustainability self-assessment tool Carrefour How we sell Reduce CO2 emissions for stores by 2020/ongoi Partly 40% by 2020 compared to 2009 in ng achieved France, Spain, Belgium and Italy. Reduction of CO2 emissions by optimised transport (e.g. optimised truck filling, delivery rounds, backhauling). CEC How we sell Promote calculation of partners 2014 carbon footprint and implement measures to reduce CO2 emission Colruyt How we sell Production of green hydrogen out of 2012 renewable energy at the distribution centre in Halle and testing the use of forklifts on hydrogen (European demo project, Interreg) Colruyt How we sell DATS 24 will open seven CNG gas 2013 Partly stations achieved Delhaize How we sell Replace ozone-depleting substances 2020 Partly Group (ODS) with ozone-friendly HFCs in all achieved stores Delhaize How we sell Reduce carbon equivalent emissions 2020 Group (CO2) Delhaize How we sell Increase production of energy ongoing Achieved Group generated by on-site solar panels El Corte How we sell Install at least two charging points for 2012 Inglés electric vehicles in new stores EuroCoop - How we sell Build additional photovoltaic plants ongoing Achieved ANCC/Coop (2012) Italia EuroCoop - How we sell Introduce CO2-based refrigeration ongoing Achieved Coop appliances to substitute refrigeration Norway based on ozone-layer depleting substances EuroCoop - How we sell Reduce direct emission of GHG in 2020 Achieved Kooperativa relation to turnover Förbundet EuroCoop - How we sell Become climate neutral by off-setting 2020 Partly

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Retailer Category Target description Timeline Target achievement Kooperativa existing direct emissions through achieved Förbundet external climate projects EuroCoop - How we sell Participation in Carbon footprint 2013 S Group project II (2013) EuroCoop - How we sell Increase electricity use generated by 2020 S Group renewable energy from own plants EuroCoop - How we sell Reduction in GHG emissions ongoing Achieved The Co- operative Group FCD How we sell Generalise the carbon assessments to ongoing Achieved better know and control the carbon emissions from stores: in 2013, update of the implementation guide for stores (GHG emission) GRUPO What we sell Reduced CO2 emissions 2012 Achieved EROSKI GRUPO What we sell Reduce CO2 emissions arising from 2016 EROSKI energy consumption and transport. IKEA How we sell Produce renewable energy (2015) 2015 IKEA How we sell Reduce transport-related carbon 2016 emissions (through, for example, improving fill rates, utilising electric vehicles, optimal modes of transport and green corridors) IKEA How we sell Produce renewable energy (2020) 2020 IKEA How we sell Use renewable energy for electricity ongoing and heating. Inditex How we sell Reduce global CO² emissions/garment 2015 Achieved Inditex How we sell To reduce CO2 emissions (scope 1 and 2015 Achieved 2) per garment placed on the market Inditex How we sell Reduction of global emissions per 2020 garment Marks & How we sell Implement CO2 systems in new store 2014/2030 Spencers refrigeration installations (replace HCFCs by 2014 and HFCs by 2030.) Metro How we sell Reduction of Greenhouse Gas 2020 Group emissions. Royal Ahold How we sell Reduce CO2 per square meter of sales 2015 area by 20% in our operations by reducing energy and fuel usage, use more environmentally friendly refrigerants, reduce refrigerant leakage and reduce energy consumption. Royal Ahold How we sell Map the environmental footprint of 2015 own brand suppliers and their supply chains

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Retailer Category Target description Timeline Target achievement Royal Ahold How we sell Reducing the carbon footprint of all 2015 - Albert own-brand products Heijn Royal Ahold What we sell Measure the climate impact of dozens not Achieved - ICA of its corporate brand products specified Royal Ahold How we sell To expand solar panels to the one not - ICA million square meters of roof that ICA specified has available Sonae How we sell Continue to focus on the 2012 Achieved implementation of new facilities for autonomous energy generation from renewable sources, without neglecting financial constraints and compliance with the legislation regulating Mini and Micro power generation. Sonae How we sell Continue the R22 coolant replacement 2012 Achieved program to the refrigeration plants where this gas is still in use. Tesco How we sell Reduce emissions per square foot of 2020 stores and distribution centres Tesco How we sell Become a zero-carbon business 2050 without buying offsets Table 1-11: Overview of achievements for 2012, ongoing & achieved, related to Carbon footprint of stores Retailer Target description Target Status achieved Carrefour Make available Carrefours 100% of its Backed by the ISO 26000 standard, the tool sustainability self- suppliers has been rolled out in the Group’s 12 assessment tool countries and is available online in 15 languages. At the end of 2012, 6,940 (2011: 6,323) suppliers had access to the tool.

Colruyt Production of green Successful Current research on use of green hydrogen hydrogen out of renewable pilot for forklift trucks and trans-pallets and energy at the distribution pioneering with trucks on CNG (natural gas) centre in Halle and testing and with a bi-fuel engine (diesel and CNG). 2 the use of forklifts on CNG trucks and a number of cars in company hydrogen (European demo fleet. project, Interreg) EuroCoop - Build additional Further Coop has currently 136 photovoltaic power ANCC/Coop photovoltaic plants (2012) increase of plants, 38 more than 2011. Italia built photovoltaic plants EuroCoop - Introduce CO2-based Establish as New installations are continuously ongoing. Coop refrigeration appliances to standard in Coop Norway established CO2 as standard Norway substitute refrigeration new refrigerants when refurbishing or building based on ozone-layer installations. new stores. depleting substances EuroCoop - Reduction in GHG Continuous At TCG, gross greenhouse gas emissions The Co- emissions reduction in (GHG) have reduced by 6% in 2012 and by operative GHG 43% since 2006. Net emissions have reduced

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Retailer Target description Target Status achieved Group emissions by 9% in 2012 and by 72% since 2006. Gross energy-related GHG emissions have fallen by 40% compared with 2006 and continued use of renewable electricity across the businesses saw the Group´s net energy-related GHG emissions decrease by 89% over the same period. GRUPO Reduced CO2 emissions -12% for 2012 To be added EROSKI IKEA Use renewable energy for Continued The share of renewable energy for electricity electricity and heating. increase and heating further increased from 51% in towards 100% 2011 to 55% in 2012

Royal Ahold Reduce CO2 emissions ongoing 7 Albert Heijn stores were using CO2 by 2012 from cooling by change of – refrigerant leakage was further reduced refrigerant and leakage from 12.6% in 2011 to 11.2% in 2012. control Sonae Continue to focus on the ongoing In 2012, 42 new photovoltaic power stations implementation of new implementati were installed. Out of these, four are micro- facilities for autonomous on generation stations and 38 are mini- energy generation from generation stations. At the end of 2012, renewable sources Sonae had an installed capacity of 100 power stations, 86 of which were already online (supplying power to the grid). Sonae Continue the R22 coolant ongoing Two of the last six refrigeration plants still replacement program to replacement using R22 at the end of 2011 were replaced the refrigeration plants during 2012. Where technically feasible, we where this gas is still in use. also began using R290 (no ODS) in 2012.

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1.1.7 Packaging Optimisation

Table 1-12: REAP Database commitments on Packaging Optimisation used for progress monitoring and evaluation Retailer Category Target description Timeline Target achievement APED What we sell Reducing potential environmental 2012 Achieved impact of plastic bags, through a voluntary agreement. Asda What we sell Support WRAP to deliver sectoral 2013 Walmart target to reduce carbon impact of packaging Auchan - What we sell Improve ecodesign 2013 Achieved France C&A How we sell Reduce usage of plastic bags by ongoing Achieved promoting the corporate bio cotton bag and send profits from this bag to social/development aid projects Carrefour How we sell Stop the distribution of free 2012 Achieved disposable plastic checkout bags Colruyt How we sell No plastic carrier bags available in not set supermarkets (Colruyt and Okay). Colruyt How we sell Re-usable bags, designed by children ongoing available in SPAR supermarkets Colruyt How we sell Bio-cotton bags in Bio-Planet stores ongoing and bio-degradable bags in Dreamland stores available Delhaize What we sell Continue a private brand sustainable ongoing Group packaging strategy Delhaize How we sell Ban of plastic non reusable carrier ongoing Group bags at check-outs (in Belgian supermarkets) by strong promotion of alternatives Delhaize How we sell Promote alternatives to non re- ongoing Achieved Group usable carrier bags in Bulgaria. El Corte What we sell Decrease single-use shopping bags 2011/2012 Inglés by offering alternatives EuroCoop - What we sell Decrease single-use shopping bags ongoing Achieved ANCC/Coop by offering alternatives Italia EuroCoop - What we sell Promote recycling by consumer via ongoing Achieved ANCC/Coop introduction of disposal labels on Italia packaging to support sorted waste collection EuroCoop - What we sell Label each product with information ongoing Achieved Coop on correct disposal of packaging Norway EuroCoop - What we sell Promote use of degradable bags and ongoing Achieved Coop "bags for life" Norway

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Retailer Category Target description Timeline Target achievement EuroCoop - What we sell Reduce the number of single carrier 2013 Partly achieved The Co- bags operative Group FCD How we sell FCD members ban free checkout 2012 Partly achieved bags in all types of stores. GRUPO What we sell Reduce environmental impact of ongoing Achieved EROSKI products by developing new packaging systems Inditex How we sell Implement different environmental ongoing Partly achieved measures in all stores (PEFC/FSC forest certification for wood and carrierbags, plastic bags are manufactured with d2w, reuse cardboard boxes for distribution) Royal What we sell Develop a global approach with 2012 Achieved Ahold guidelines for sustainable own-brand packaging, which includes a packaging improvement program for each operating company Royal What we sell Eliminate free disposable shopping 2012 Achieved Ahold bags at the checkout in Europe by 2012 Royal What we sell New and updated own-brand ongoing Ahold products will be reviewed against our ?4R? packaging guidelines: reduce, re-use, recycle and renew. Royal How we sell Reduce the amount of disposable 2015 Ahold bags at the checkout stores (USA) Royal What we sell Replacing PVC packaging with not Ahold - greener materials specified Albert Heijn Sonae How we sell Offer a wide range of reusable bags. 2012 Achieved

Table 1-13: Overview of achievements for 2012, ongoing & achieved, related to Packaging optimisation Retailer Target description Target Status achieved APED Reducing potential Voluntary The voluntary agreement to reduce environmental impact of agreement potential environmental impact of plastic bags, through a concluded plastic bags was signed in 2012 by 13 voluntary agreement. member companies, from food and non-food retail sector. Delhaize Continue a private brand Ongoing Delhaize Belgium continued to move Group sustainable packaging increase in toward more sustainable packaging strategy use of materials, such as FSC-certified paper, sustainable and to reduce packaging used. Delhaize packaging won a Greener Packaging Award for

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Retailer Target description Target Status achieved materials packaging improvements. 108 tonnes of and reduce packaging waste has been cut at packaging Delhaize Belgium during 2012 (2011: waste 29t) Delhaize Promote alternatives to Reduced Piccadilly (Bulgaria) introduced Group non-reusable carrier bags single-use Bulgaria´s first Rent-a-Bag program. By in Bulgaria. plastic bag the end of 2012, single-use plastic bag usage usage was reduced by 70%. EuroCoop Decrease single-use Continuous In 2012, the sales of disposable bags - shopping bags by offering decrease of were further reduced, from 458 million ANCC/Co alternatives single-use bags produced in standard plastic to op Italia bags/increas 224.5 million (2011: 233m) produced in e in number compostable material in line with the of specific law EN 13432, whereas 7.2 alternative million (2011: 6.5m) reusable bags were bags used. EuroCoop Promote recycling by Continuous Coop labelled 65% of all product - consumer via introduction increase of packaging by the end of 2012 with ANCC/Co of disposal labels on disposal disposal information (2011: 60%) op Italia packaging to support labels on sorted waste collection packaging EuroCoop To be added to MAP To be set The co-operative also reduced the - quantity of plastic used to manufacture ANCC/Co the packaging of its own-brand mineral op Italia water bottles EuroCoop Promote use of degradable Continuous No progress data - Coop bags and "bags for life" decrease Norway GRUPO Reduce environmental Continuous To be added EROSKI impact of products by reduction of developing new packaging impact; new systems packaging systems Inditex Implement different 100% of All new opened stores have 100% environmental measures in stores PEFC/FSC certified wood store fixtures, all stores (PEFC/FSC forest paper bags and product bags. All plastic certification for wood and bags contain d2w for faster carrier bags, plastic bags biodegradation. are manufactured with d2w, reuse cardboard boxes for distribution) Royal Develop a global approach Guidelines Target achieved in 2012. New and Ahold with guidelines for available updated own-brand products will be sustainable own-brand reviewed against Royal Ahold´s “4R” packaging, which includes a packaging guidelines: reduce, re-use, packaging improvement recycle and renew. program for each operating company Royal Eliminate free disposable Phase out Target achieved in 2012 Ahold shopping bags at the

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Retailer Target description Target Status achieved checkout in Europe by 2012 Sonae Offer a wide range of A wide range Six new Continente reusable bag types reusable bags. of reusable were launched in 2012, customers are bag offered. encouraged to adopt reusable shopping bags

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1.1.8 Waste Management

Table 1-14: REAP Database commitments on Waste Management used for progress monitoring and evaluation Retailer Category Target description Timeline Target achievement Asda Walmart What we sell Reduce fresh food waste & utilise 2015 unavoidable waste using sustainable methods by 10% farm to fork Asda Walmart How we sell Continue to support the New Life ongoing Achieved project to recycle all defect clothes and divert from landfill. Auchan - How we sell Increase mass of methanized waste 2012 Achieved France (Baseline: 2300 t) Auchan - How we sell Increase the percentage of waste 2013 Partly France which is recycled from stores in achieved France Auchan - How we sell Methanize and compost fermentable 2013 Partly France waste achieved CEC How we sell Reduce paper consumption 2014 Colruyt How we sell Increase recycling/re-use of waste 2015 rate (Colruyt, Okay, Bio-Planet) Colruyt How we sell Reduce food waste by continuing ongoing Achieved cooperation with food banks Colruyt How we sell Maximise recycling efforts (carton, ongoing Achieved plastics) and use of organic waste for bio-fermentation Delhaize How we sell DG Global 2020 Ambition: move own 2020 Partly Group operations to zero waste, partner achieved with suppliers to reduce waste, and engage our customers to reduce waste. Delhaize Communication Continued in-store PET bottle ongoing Achieved Group recycling for customers at Mega Image in Bucharest. El Corte Inglés What we sell Increase donations of removed food 2015 from sale. El Corte Inglés What we sell Logistical improvements to reduce 2015 food waste El Corte Inglés How we sell Analysis of new waste containers to 2013 increase recovery rate of RAEE EuroCoop - What we sell Waste prevention through application ongoing Achieved ANCC/Coop of 3R (saving material at the Italia production stage, re-use of bottles and containers due to bulk products and use of recycled materials) in line with the European legislation on packaging and waste EuroCoop - How we sell Develop model for increased recycling ongoing Achieved Coop Norway and improved waste management

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Retailer Category Target description Timeline Target achievement practices in DCs and outlets EuroCoop - How we sell Cooperation with the Food bank ongoing Achieved Kooperativa "Allwin" Förbundet EuroCoop - S What we sell Deposit schemes for beverage in place Achieved Group packaging EuroCoop - S How we sell Minimise food waste in grocery stores ongoing Achieved Group by discount actions and optimised purchase orders EuroCoop - What we sell Ensure that the vast majority of 2013 The Co- operational waste is diverted away operative from landfill by 2013, and expand Group work with Fareshare on food waste GRUPO How we sell Reduce food waste by promoting 2016 EROSKI social donation of products and looking for an unique integral waste management system GRUPO How we sell Waste minimisation and management ongoing Achieved EROSKI improvement IKEA How we sell Sort waste for recycling and/or energy 2015 Partly recovery at stores and warehouses achieved Inditex How we sell Allocate 10 % of the budget of the ongoing Achieved Dept. of Environmental Affairs in initiatives that protect the environment, improve the biodiversity and explore different options for textile reusing and recycling. Kaufland How we sell Use of as little paper as possible in ongoing headquarters and in stores Mercadona How we sell Recover and reuse waste from bread, ongoing Achieved cookes, snacks, etc., and convert it onto petfood-grade flour. Royal Ahold How we sell Develop a group metric to measure 2012 Achieved food waste Royal Ahold How we sell Elimination of landfill as a disposal 2020 method Royal Ahold How we sell Reduce waste production through ongoing Achieved recycling initiatives. Sonae How we sell Improve on the waste recovery rate 2012 Achieved achieved in 2011. Tesco What we sell Reduce traditional grocery ingredient, 2015 product and packaging waste in the grocery supply chain (Courtauld 3 target)

Table 1-15: Overview of achievements for 2012, ongoing & achieved, related to Waste Management

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Retailer Target description Target Status achieved Asda Continue to support the maintain 100% Considering the recycling of clothes Walmart New Life project to (both operational and customer recycle all defect donations), 5000 tons were recycled in clothes and divert from 2012, supporting charities to the tune of landfill. over £1million. Auchan To be included in MAP No data In Spain, Alcampo sorted 66.1% of its Groupe waste and recycled 37,255 tonnes Colruyt Reduce food waste by Continued decrease About 354 tonnes by Colruyt (2011: 240) continuing cooperation tons of food was donated to food banks. with food banks In addition customers donated an additional 225 tonnes Colruyt Maximise recycling Continuous increase The recycling rate increased a little to efforts (carton, plastics) 77% in 2012 (2011: 76%) and especially and use of organic focuses on cardboard and plastics. waste for bio- fermentation Delhaize Continued in-store PET Continued in-store Mega image expanded the PET bottle Group bottle recycling for PET bottle recycling recycling stations to 10 stores. customers at Mega Image in Bucharest. EuroCoop - Waste prevention Continued savings in In 2012 packaging of 3 additional ANCC/Coop through application of terms of materials products was optimized Italia 3R ("risparmio, riutilizzo and riciclo") EuroCoop - Waste prevention Increased donations Coop Italy has, since 2009, promoted ANCC/Coop through cooperation the ‘Buon fine’ (‘Good end’) project Italia with food banks which aims to recover still edible, unsold food products, and donate them to charities and people in need.. In 2012 it involved 471 shops, ten superstores and twenty supermarkets and allowed the donation of 276 tonnes of food products that accounted for an overall economic value of 1,556,864 Euros. EuroCoop - Develop model for All DCs and outlets In Coop Norway's distribution centres, Coop increased recycling and included in centralised more than 95 % of the waste was Norway improved waste contracts. recycled or recovered in 2012. management practices in DCs and outlets EuroCoop - Cooperation with the Avoiding food waste In 2012 Coop Sweden began Kooperativa Food bank "Allwin" by supplying the cooperating with the Food bank Allwin. Förbundet needy with food that 140,000 meals have been distributed in has not been sold. 2012 through this partnership. EuroCoop - S Deposit schemes for 100% Deposit schemes for beverage packaging Group beverage packaging have been implemented and 540 million aluminum cans (2011: 529) and 153 million plastic bottles (2011: 168) were recycled in 2012 EuroCoop - S Minimise food waste in Continuous decrease No specific progress data given Group grocery stores by discount actions and optimised purchase orders GRUPO Waste minimisation and Continued To be added EROSKI management minimisation/

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Retailer Target description Target Status achieved improvement recovery Inditex Allocate 40 % of the Ongoing projects “Roba Amiga Project” on the reuse and budget of the Dept. of recycling of textiles in Spain. Roba Amiga Environmental Affairs in is a cooperative made up of a group of initiatives that protect entities that promote labor integration. the environment, Roba Amiga first chooses which clothes improve the can be returned to the commercial biodiversity and explore circuit and sold in its stores or exported different options for for others to sell in places such as Africa. textile reusing and The clothes that still have material value recycling. but cannot be reused are recycled into threat or rags for insulation. Most of the industries working in this area are located in Asia, which is where Roba Amiga exports its recovered clothing. The project has 1,070 collection points, handles 7,806 tons of waste at 5 textile treatment plants and sells across a network of stores made up of 16 distribution points in Barcelona, Lleida and Gerona. Mercadona Recover and reuse Continous increase In 2012 33.000 tonnes of products, waste from bread, which would otherwise have ended in a cookes, snacks, etc., landfill, were processed and and convert it onto recuperated in this manner. 50% of petfood-grade flour. these products come from Mercadona´s integrated suppliers. Royal Ahold Develop a group metric Metric available Metric has been developed over the to measure food waste year 2012. Food waste in 2012 was between 1 and 2% of total food sales. Royal Ahold Reduce waste Reduced waste Royal Ahold re-used, recycled or production through production. recovered 57% of its total waste in 2012, recycling initiatives. which is the same as in previous years. Sonae Improve on the waste Waste recovery rate The waste recovery rate remained recovery rate achieved improved stable from 2011 to 2012 (2011:77.3%; in 2011. 2012: 77.2%).

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1.1.9 Water Management

Table 1-16: REAP Database commitments on Water Management used for progress monitoring and evaluation Retailer Category Target description Timeline Target achievement Auchan - How we sell Decrease water consumption of the 2012 Achieved Groupe Group (all hypermarkets). C&A What we sell Build a baseline of our supply chain 2014 water footprint to develop water reduction targets (C&A Foundation programme) CEC What we sell Promote the sales of plants requiring 2012 Achieved low levels of water hence applying sustainability criteria El Corte Inglés What we sell Establishment of a standard for 2013 measurement of water footprint of some textile products from Spanish manufacturers EuroCoop - Communication Further improve water consumption ongoing The Co- accounting and reporting operative Group IKEA How we sell Strive towards a balanced water 2013 footprint in all parts of our supply chain. IKEA How we sell Become water positive by 2020 contributing to the increased availability of clean water in the communities where we operate. Sonae How we sell Reduce drinking water consumption 2012 Achieved by 2% in the same universe of stores.

Table 1-17: Overview of achievements for 2012, ongoing & achieved, related to Water Management Retailer Target description Target Status achieved Auchan - Decrease water Decrease by 2% For the whole Groupe, the water Groupe consumption of the Group consumption of all hypermarkets of (all hypermarkets). Auchan decreased by 2% in 2012. CEC Promote the sales of plants 85% of plant sellers The 2010 target of 80% of plant sellers requiring low levels of promoting plants with low water water hence applying consumption, was successfully further sustainability criteria increased to 85%. EuroCoop - Further improve water Improvements Water consumption now reported The Co- consumption accounting implemented across 80% of estate (up from 63% in operative and reporting 2010). Group Sonae Reduce drinking water 2% drinking water During 2012 a 9.9% reduction in drinking consumption by 2% in reduction in all water consumption could be achieved. stores. stores

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Retailer Target description Target Status achieved TESCO Report companies water No data Unique report about annual water footprint consumption in stores this year

1.1.10 Sustainable (Building) Management

Table 1-18: REAP Database commitments on Sustainable (Building) Management used for progress monitoring and evaluation Retailer Category Target description Timeline Target achievement EuroCoop - How we sell Implement swan-label for new ongoing Achieved Coop outlets Norway EuroCoop - Communication Further enhance the Pesticides Paraquat Partly The Co- Policy, and seek to ban chemicals 2011; achieved operative endosulfan Group 2012 GRUPO What we sell Develop software to perform Life- not specified Achieved EROSKI cycle assessment of products Inditex How we sell Reduce the environmental impact ongoing of new stores by improving the eco- efficient store model Mercator How we sell Inventory of sources of 2012 environmental impacts and their characteristics for devices and equipment by implementing SAP PM Royal Ahold What we sell Reduce energy and fuel usage and ongoing use more environmentally friendly refrigerants and reduce refrigerant leakage Sonae What we sell Implement Sensory Analysis with 2012 Achieved the purpose of fostering, monitoring and guaranteeing the top quality of Continente products during its life cycle and endeavouring to tailor them to each customer?s needs. Sonae How we sell Increase the number of facilities 2012 Achieved certified according to the ISO 14001 Environmental Standard Sonae How we sell Develop and initiate the Sonae 2012 Achieved Suppliers International Certification process

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Table 1-19: Overview of achievements for 2012, ongoing & achieved, related to Sustainable (Building) Management Retailer Target description Target Status achieved EuroCoop - Implement swan-label for 100% Increased number of swan-labelled Coop new outlets outlets. Norway EuroCoop - Further enhance the Better pesticides policy Co-operative Group banned 2 more The Co- Pesticides Policy, and seek and ban of chemicals pesticides over the year 2012, from 32 operative to ban chemicals such as Endosulfan and to 34. The ban for endosulfan and Group Paraquat paraquat is now scheduled for 2013- 2014, GRUPO Develop software to Software available Target achieved. EROSKI perform life-cycle assessment of products Sonae Implement Sensory Sensory Analysis with With the help of an internal sensory Analysis with the purpose the purpose of panel, 922 sensory tests were carried of fostering, monitoring fostering, monitoring out involving employees working in the and guaranteeing the top and guaranteeing the central facilities, stores, warehouses and quality of Continente top quality of administration. Sonae carried out 17,000 products during its life- Continente products internal sensory tests (employees at cycle and endeavoring to during its life-cycle is Carnaxide, School Perishables and tailor them to each implemented. Warehouses) on Continente brand customer´s needs. products. For the purpose of divulging the Continente brand, and involving external customers, Sonae used mobile sensory analysis labs: Minilab (Continente stores) and Sensebus (Continente Modelo stores), including around 9,100 Customers from Continente stores. Sonae collected around 29,000 assessments on Continente products. Sonae Increase the number of Number of facilities Sonae Retail´s corporate environmental facilities certified certified according to certification was maintained, and at the according to the ISO 14001 the ISO 14001 end of 2012 Sonae had 25 certified Environmental Standard Environmental facilities: 13 Continente Stores, five Standard increased Worten Stores, six warehouses and the Continente Meat Processing Centre (located in Santarém). Sonae Develop and initiate the The Sonae Suppliers In 2012, the process started for the top Sonae Suppliers International five non-food product suppliers based International Certification Certification process is on the implementation of supplier process developed and quality Index. initiated.

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1.1.11 Environmental LIFE CYCLE Information for products used every day in households

Table 1-20: REAP Database commitments on LIFE CYCLE Information for every day household products, used for progress monitoring and evaluation Retailer Category Target description Timeline Target achievement Inditex What we sell Publish the discharges of hazardous 2013 Achieved chemicals from 100 suppliers. Carrefour Communication Join the French national ongoing Achieved experimentation for environmental information on products Colruyt What we sell Develop a generic sustainability ongoing screening method for product groups GRUPO What we sell Develop software to perform Life-cycle not Achieved EROSKI assessment of products specified Royal Ahold How we sell Reducing the carbon footprint of all 2015 - Albert own-brand products Heijn Sonae What we sell Implement Sensory Analysis with the 2012 Achieved purpose of fostering, monitoring and guaranteeing the top quality of Continente products during its life cycle and endeavouring to tailor them to each customer?s needs. EuroCoop - What we sell A new supply source from the Cottian Achieved ANCC/Coop Alps was added to Coop own brand Italia range and Coop Italia doubled the supply sources of its own-brand waters which were EPD® (Environmental Product Declaration) certified offering the maximum amount of information on a product’s life-cycle environmental impact.

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1.2 Reallocated commitments 2012

Table 1-21: Overview of the reallocated commitments in 2012 to different categories compared to 2011

Retailer Target description Timeline Keywords 2012 Keywords 2011 APED Promoting research & 2013 Awareness raising: Waste management: waste development on waste campaigns / prevention, Waste prevention and recovery: promotion management: waste Assessment of the potential recovery of waste oils (collected in retail stores) for the production of biodiesel (2011) and GHG emissions resulting from that production (2012) (postponed to 2013). Asda Increase products sourced 2015 Sustainable Awareness raising: food, Walmart from local suppliers products: local food Sustainable products - Food: local food, Distribution system: procurement Asda Reduce carbon emissions 2015 (Carbon) emission: Energy efficiency: energy Walmart from existing stores, depots emission reduction saving, Carbon emission: & offices carbon emission reduction Asda Establish a new more 2015 Distribution Carbon emission: carbon Walmart carbon efficient depot system: energy emission reduction, Energy model efficiency efficiency: heating, Energy efficiency: cooling, Distribution system: energy efficiency in distribution Asda Continue to support the ongoing Waste Sustainable products - Non Walmart New Life project to recycle management: food: textiles, Waste all defect clothes and divert waste minimisation management: waste from landfill. minimisation, Waste management: waste prevention Auchan - Develop a specific marking 2012 Awareness raising: Sustainable products - Non France to inform consumers about campaigns / food: labelling, Sustainable products which allow to promotion products - Food: food save water, save energy, labelling preserve preservation as well as products with reduced packaging or fair trade products C&A Encourage customers to ongoing Awareness raising: Energy efficiency: energy reduce tumble drying energy saving, Awareness raising: wherever possible campaigns, Energy efficiency: reduction of energy consumption Carrefour Reduction of CO2 emissions 2020/ongo Distribution Carbon emission: carbon by optimised transport (e.g. ing system: energy emission reduction, optimised truck filling, efficiency Distribution system: energy delivery rounds, efficiency in distribution, backhauling) Distribution system: transport emission

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Retailer Target description Timeline Keywords 2012 Keywords 2011 reduction Carrefour Promote energy efficiency, ongoing Awareness raising: Sustainable products - Non e.g. energy saving light energy food: labelling, Energy bulbs, white goods, efficiency: energy saving, renewable electricity Energy efficiency: lighting, Carbon emission: renewable energy CEC Inform companies about the 2012 Awareness raising: Sustainable products - Non environmental impacts of training food: labelling, Awareness construction materials raising: print customers' (Barcelona region) information CEC Reduce paper consumption 2014 Waste Sustainable products - Non management: food: paper, Packaging: waste minimisation packaging minimisation Colruyt Develop a generic ongoing Sustainable Awareness raising: print sustainability screening products: customers' information, method for product groups certification & Sustainable products - Non labelling food: labelling Colruyt Increase number of ongoing Distribution Awareness raising: employees using alternative system: intermodal campaigns transport modes (train, transport bike,bus, car pooling) Colruyt Monitoring of energy use in ongoing Energy efficiency: Carbon emission: carbon buildings and CO2 emission monitoring of emission reduction, Energy reduction according to the energy efficiency: monitoring of GHG protocol consumption energy consumption Colruyt Continue promoting ongoing Awareness raising: Sustainable products - Food: seasonal products and campaigns / seasonal food special seasonal cook books promotion and inform our customers about the cold chain and the best way to store and use our products. Delhaize Reduce electricity 2020 Energy efficiency: Awareness raising: food, Group consumption energy saving Energy efficiency: energy saving, Energy efficiency: reduction of energy consumption, Energy efficiency: cooling Delhaize Continued promoting ongoing Awareness raising: Waste management: waste Group customer recycling stations campaigns / sorting at our stores in Greece (Alfa promotion Beta) providing a place to recycle product packaging, cooking oil, and used lightbulbs. El Corte Work with suppliers to 2013 Sustainable Distribution system: Inglés preserving marine resources products: seafood procurement, Sustainable and offer products caught products - Food: seafood with friendly fishing methods El Corte Support studies on water ongoing Sustainable Water management: water Inglés consumption of different products: textiles management, Sustainable

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Retailer Target description Timeline Keywords 2012 Keywords 2011 textile products products - Non food: textiles El Corte Install at least two charging 2012 (Carbon) emission: Distribution system: Inglés points for electric vehicles in renewable energy transport emission new stores reduction El Corte Communication to suppliers 2011-2012 Awareness raising: Waste management: waste Inglés of service to increase training recovery, Waste recovery rate of RAEE management: waste (WEEE, electronic minimisation, Waste equipment) by cooperation management: waste sorting with SIG (GIS) such as Ecotic, Ambilamp, Tragamóvil El Corte Energy-saving advices for ongoing Awareness raising: Energy efficiency: energy Inglés employees energy saving, Awareness raising: online customers' information, Awareness raising: guidelines, Awareness raising: training El Corte Display information ongoing Awareness raising: Waste management: waste Inglés regarding correct waste in-store sorting, Awareness raising: separation in stores information in-store information EuroCoop - Promote sales of ecological ongoing Awareness raising: Sustainable products - Non ANCC/Coo products, FSC labelled paper campaigns / food: paper, Sustainable p Italia products, Friends of the Sea promotion products - Food: seafood, or Dolphin Safe certified fish Sustainable products - Non and tuna products food: labelling EuroCoop - Implement swan-label for ongoing Sustainable Energy efficiency: energy Coop new outlets (building) saving, Sustainable products Norway management: - Non food: labelling certificate EuroCoop - Install energy monitoring ongoing Energy efficiency: Carbon emission: carbon Coop and management monitoring of emission reduction, Energy Norway equipment in outlets energy efficiency: monitoring of consumption energy consumption, Energy efficiency: reduction of energy consumption EuroCoop - To increase the sale of MSC 2012 Sustainable Awareness raising: food, Kooperativ products and other labels of products: seafood Sustainable products - Food: a sustainably sourced fish food certification, Förbundet products Sustainable products - Food: seafood EuroCoop - All central suppliers have to ongoing Distribution Sustainable products - Non Kooperativ sign and comply with KF system: food: labelling, Sustainable a code of conduct with regard procurement products - Non food: Förbundet to environmental and social certification, Sustainable responsibility products - Food: food certification, Sustainable products - Food: food labelling, Distribution system: procurement, Awareness raising: company responsibility report EuroCoop - Reduce the carbon impact 2012 (Carbon) emission: Packaging: packaging The Co- of The Co-operative Food?s carbon footprint minimisation, Carbon

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Retailer Target description Timeline Keywords 2012 Keywords 2011 operative packaging emission: carbon emission Group reduction EuroCoop - Move soya sourcing to a 2015 Sustainable Awareness raising: food, The Co- sustainable footing products: organic Sustainable products - Food: operative food organic food Group EuroCoop - Stock white goods A or ongoing Sustainable Awareness raising: The Co- above products: lighting_2, Energy efficiency: operative electronics/white cooling, Energy efficiency: Group goods energy saving, Sustainable products - Non food: labelling EuroCoop - Further enhance the Paraquat Sustainable Awareness raising: food The Co- Pesticides Policy, and seek 2011; (building) operative to ban chemicals endosulfan management: Group 2012 environment friendly measures EuroCoop - Ensure the new Co- fresh Awareness raising: Sustainable products - Food: The Co- operative Retail Online products online customers' food certification operative Pesticide Network (CROP) 2011, information Group system is fully utilised by frozen and suppliers canned products 2012 FCD Phase out of incandescent 2012 Sustainable Awareness raising: light bulbs. products: lighting_2, Energy efficiency: electronics/white lighting, Sustainable goods products - Non food: labelling, Energy efficiency: energy saving FCD Phase out incandescent light ongoing Sustainable Awareness raising: bulbs (other categories products: lighting_2, Energy efficiency: below 100 W and 75 W) electronics/white energy saving, Sustainable goods products - Non food: labelling, Energy efficiency: lighting FCD Cooperation with Eco- ongoing Awareness raising: Waste management: waste sytèmes to promote research / sorting, Waste collection (for recycling) of collaboration management: waste various waste scheme recovery, Waste (WEEE, batteries, cartridge, management: waste cell phones) minimisation GRUPO Develop software to not Sustainable Sustainable products - Non EROSKI perform Life-cycle specified (building) food: certification assessment of products management: environment friendly measures GRUPO Promote and source ongoing Distribution Sustainable products - Non EROSKI products from local system: food: labelling, Sustainable suppliers procurement products - Food: local food, Distribution system: procurement GRUPO Reduce environmental ongoing Awareness raising: Sustainable products - Food:

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Retailer Target description Timeline Keywords 2012 Keywords 2011 EROSKI impact of products by food food certification, promoting sustainable Packaging: sustainable products (FSC, MSC) packaging, Sustainable products - Food: seafood, Sustainable products - Non food: certification, Sustainable products - Non food: labelling IKEA Materials for home 2015 Sustainable Waste management: waste furnishing products shall be products: recovery, Waste renewable, recyclable or recycled/renewable management: waste recycled raw material prevention, Sustainable products - Non food: wood, Waste management: waste minimisation IKEA Increase number of 2015 Distribution Carbon emission: carbon customers travelling to IKEA system: transport emission reduction, stores by public emission reduction Distribution system: transportation intermodal transport, Awareness raising: campaigns IKEA Reduce transport-related 2016 (Carbon) emission: Distribution system: carbon emissions (through, carbon footprint intermodal transport, for example, improving fill Carbon emission: carbon rates, utilising electric emission reduction, vehicles, optimal modes of Distribution system: energy transport and green efficiency in distribution corridors) Inditex Reduction by 20% of the 2020 Distribution Carbon emission: carbon CO2 emissions associated system: energy emission reduction, with road transport by 2020 efficiency Distribution system: (in g of CO2/garment) transport emission reduction Inditex Reduction by 20% of the 2020 Distribution Carbon emission: carbon CO2 emissions associated system: energy emission reduction with logistics by 2020 (in g efficiency of CO2/garment) Inditex Reduce the environmental ongoing Sustainable Sustainable products - Non impact of new stores by (building) food: labelling, Energy improving the eco-efficient management: efficiency: lighting, Water store model certificate management: water management, Carbon emission: carbon emission reduction, Awareness raising: lighting_2, Sustainable products - Non food: certification, Energy efficiency: energy saving Inditex Implement different ongoing Packaging: Sustainable products - Non environmental measures in sustainable food: wood, Packaging: all stores (PEFC/FSC forest packaging sustainable packaging certification for wood and carrierbags, plastic bags are

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Retailer Target description Timeline Keywords 2012 Keywords 2011 manufactured with d2w, reuse cardboard boxes for distribution) Inditex Allocate part of the ongoing Sustainable Awareness raising: environmental budget in (building) campaigns initiatives that protect the management: environment and improve environment the biodiversity friendly measures Inditex Product hangtags with ongoing Awareness raising: Sustainable products - Non environmental content (use in-store food: labelling, Sustainable of sustainable fibers, information products - Non food: textiles environmentally friendly washing, drying and ironing, etc.) Inditex Leaflets with environmental ongoing Awareness raising: Sustainable products - Non content, printed in plantable print customers' food: paper, Awareness seed paper information raising: in-store information, Awareness raising: print customers' information Kaufland Sensitize the customers to ongoing Awareness raising: Sustainable products - Food: the importance of food seafood, Awareness raising: sustainable fishery by campaigns communication campaign. Kaufland Extend the promotion of a ongoing Awareness raising: Sustainable products - Food: healthy diet among children food local food, Awareness by providing regional fruits raising: campaigns or vegetables once a week to more schools (EU School Fruit Scheme) Lidl Promotion of local sourced ongoing Sustainable Awareness raising: and manufactured products products: local food campaigns, Sustainable products - Food: local food Marks & Implement a 2015 Distribution Awareness raising: Spencers Gold/Silver/Bronze system: guidelines, Awareness sustainability benchmarking procurement raising: food, Sustainable standard for food suppliers products - Non food: to improve ethical and certification, Sustainable environmental performance products - Food: food and have all suppliers certification, Distribution engaged (min one quarter at system: procurement gold level) Marks & Campaign for helping 2015 Awareness raising: Waste management: waste Spencers customers to recycle items campaigns / minimisation, Waste of clothing. promotion management: waste recovery, Waste management: waste sorting, Awareness raising: in-store information, Awareness raising: guidelines Marks & Have at least one plan A 2015/2020 Awareness raising: Sustainable products - Non Spencers quality in all M&S eneral policies and food: certification, merchanidise and food guidelines Awareness raising: food, products and develop a Sustainable products - Food:

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Retailer Target description Timeline Keywords 2012 Keywords 2011 mechanisms to help food certification, customers identify products Awareness raising: with Plan A qualities in store campaigns and on-line to encourage their purchase. Mercator Inventory of sources of 2012 Sustainable Awareness raising: in-store environmental impacts and (building) information, Sustainable their characteristics for management: products - Non food: devices and equipment by certificate certification implementing SAP PM Royal Develop a global approach 2012 Packaging: Awareness raising: Ahold with guidelines for sustainable guidelines, Packaging: sustainable own-brand packaging sustainable packaging, packaging, which includes a Packaging: packaging packaging improvement minimisation program for each operating company Royal Source safe and responsible ongoing Distribution Sustainable products - Food: Ahold products. system: food certification, procurement Sustainable products - Non food: certification Royal Reduce energy and fuel ongoing Sustainable Energy efficiency: reduction Ahold usage and use more (building) of energy consumption, environmentally friendly management: Carbon emission: refrigerants and reduce environment refrigerants refrigerant leakage friendly measures Royal New and updated own- ongoing Packaging: Sustainable products - Food: Ahold brand products will be packaging food certification, reviewed against our ?4R? minimisation Sustainable products - Non packaging guidelines: food: certification reduce, re-use, recycle and renew. Royal Own brand suppliers in 2012 Distribution Sustainable products - Food: Ahold high-risk countries are system: food certification audited on social procurement compliance. Royal Map the environmental 2015 (Carbon) emission: Sustainable products - Food: Ahold footprint of own brand carbon footprint food certification, suppliers and their supply Sustainable products - Food: chains seafood, Sustainable products - Food: food labelling, Sustainable products - Food: organic food Royal Ensure that operating 2013 Awareness raising: Waste management: waste Ahold companies have policies and recovery, Waste implemented a guidelines management: waste sorting, communication policy to Waste management: waste encourage customers to minimisation, Waste reduce, re-use and recycle management: waste prevention, Awareness raising: guidelines, Distribution system:

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Retailer Target description Timeline Keywords 2012 Keywords 2011 procurement Royal Measure the climate impact not (Carbon) emission: Sustainable products - Food: Ahold - ICA of dozens of its corporate specified carbon footprint food certification, brand products Sustainable products - Non food: certification, Carbon emission: carbon footprint Royal For every flight taken by not Distribution Carbon emission: carbon Ahold - ICA employees travelling for specified system: transport emission reduction, work, ICA will contribute emission reduction Distribution system: money to projects to reduce transport emission or neutralize carbon reduction emissions Tesco Reduce carbon emissions 2012 Distribution Carbon emission: carbon per case of goods delivered system: energy emission reduction, efficiency Distribution system: transport emission reduction, Distribution system: procurement Tesco Continue engagement with ongoing Awareness raising: Carbon emission: carbon University of Manchester to research / emission labelling, build a world class research collaboration Awareness raising: online centre in sustainable customers' information, consumption Carbon emission: carbon footprint, Awareness raising: campaigns, Awareness raising: print customers' information, Awareness raising: in-store information

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2. Annex II - Store visit reports

2.1 Auchan

Auchan was selected for a store visit which was performed at Auchan Meru, France:

 Auchan Meru, Rue Marcel Coquet ZAC CD 609, 60110 MERU

The REAP contact person and the representatives of the store supported the visit. Taking photos and notes was allowed.

Based on the reported commitments the focus of the verification visit was on “Improve ecodesign and save packaging”, “Improve waste management”, “Methanize of fermentescible waste”, “Decrease water consumption”, “Decrease energy consumption” and “Communicate every two weeks on an eco-citizen topic”.

Before starting the store visit, a meeting at the office of the store took place. The technical manager held a presentation about general facts, technical features, environmental/sustainable projects and social activities of the store. Information about projects of Auchan, like collection of used clothes, shares of Food Banks, collection and sale of wood waste (wood boxes) and preservation of bees were given.

During the store visit the Sustainability Report 2012 was handed out. Social activities (e.g. cooperation's with Food Banks to reduce food waste, organisation of charity events) and sustainable projects (e.g. use of LED lamps in stores, use of recyclable bags) are described and illustrated in the report. Data and information on personnel development, development of local and regional products, energy consumption, waste management, modification of packaging materials, reduction of packaging, product safety and consumer behaviour are also published in the Sustainability Report 2012.

The focus of the store visit was on verification of the reported commitments as well as to get a general impression on the environmental standards of the stores. In addition the opportunity was taken to check any other environmental activities.

The visited store included a huge range of foods and non-food products on a sales area of 9.000m2. Similar products in different price categories are offered. A very wide range of eco labelling products was noted during the visited.

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Table 2-1: Exemplary environmental and sustainability activities identified at Auchen Meru, Rue Marcel Coquet, Meru, France

Type of Measure Explanation Illustration Waste The following fractions are collected separately at the store: management cardboards, paper, plastic films, EPS, organic waste (fresh meat waste, vegetables/fruits), household and similar waste, WEEE, lamps, Batteries and wood waste (packaging).

Cardboards, plastic films and wood waste are compacted.

Compacted wood waste is offered for sale in the store. Social projects are supported with the sales revenue.

Cooperations with Food Banks reduce food waste are in place. Donations of spoiled fruits and vegetables for animal associations are given. Other food waste goes to bio methanisation to produce energy.

Reusable transport carrier boxes for fruits/vegetables and meat are used.

Each employee is trained regarding waste collection and treatment.

Recycling Easy visible, well positioned collection points for batteries, WEEE stations and fluorescent light tubes are set up in the store.

Products from A lot of products are offered: free range chicken and eggs, organic vegetables and fruits, meat, milk products, cereals farming

Eco-labelled EU-flower / EU-organic leaf: could be identified for a very wide products range of products: e.g. cleaning agent, toilet paper, napkins

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Type of Measure Explanation Illustration FSC: could be identified for kitchen rolls, toilet paper, printout paper, cards, napkins, paper packaging etc.

Fair trade: could be identified for a broad range of products: e.g. bananas, coffee, tea, wine, sugar, rice

Own-brand eco-label for a wide range of non-food products. The Auchan logo bird is surrounded by explanation of environmental benefit.

A very wide range of sustainable products for small prices is available.

Sustainable Communication on fish certificates, sustainable sourcing and seafood consumption and source of fish demonstrated on counter is in place.

Regional A wide range of regional products is offered in the store. Regional products sourced products are marked with the French flag.

Local products Depending on the season, local products (vegetable, fruits, meat) from farmers are offered and promoted.

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Type of Measure Explanation Illustration Energy Promotion of A rated energy saving lamps (reduced prices) and efficiency of communication measures to customers showing examples of light products intensities and types are in place.

Energy Systematically closed freezing cabinets (both vertical and efficient horizontal) and automated curtains closing the cooling areas over cooling night are in place. system

Lighting Fluorescent tubes are used for lighting. The light is automatically system turned off when the store is closed. To save energy the daylight is used.

Reduce Energy consumption is continuously monitored and supervised. An energy auto- shutdown of computers is done automatically every night. consumption Lighting is adjusted according to the arrivals and departures of teams. In 2012 electric consumption was decreased by 5,8 % and 43,7 % since 2007. Energy consumption is monitored. Water In a special cleaning machine ozonated water is used. Therefore no reduction detergent is necessary and it saves 17 000 litre water per month.

A water cistern collects the rain water from the roof. The collected water is used for the watering of the plants that are offered for sale.

Reduced Auchan offers a range of products were outer packaging has been packaging eliminated (e.g. cheese and toothpaste) or reduced (e.g. bigger paper rolls for toilet paper in one pack); The packaging for energy saving light bulbs has been changed from plastic/PVC to cardboard.

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Type of Measure Explanation Illustration Open sale of dry bulk food (e.g. cereals) is offered.

A wide range of concentrated washing liquids and refillable products are offered.

Reusable boxes for the transport of fruits and vegetables are used.

Shopping bags Active promotion for “bags for life” and 100 % recycled and recyclable plastic bags (0.70 €) are available at the cashier desk.

Information Information and continued training of the employees is a major and priority. Visible information boards illustrate current initiatives and motivation for projects. An environmental committee is established. Monthly employees environmental priorities are set at company level and the shop forum is used for regular environmental activities.

Information Information for customers regarding environmental topics are campaigns/aw available at the notice board (leaflets and brochures) at the store. areness Auchan puts considerable efforts on offering a wide range of raising of sustainable products and to promote its purchase, by intensive customers information campaigns.

Information is put on the shelves and hangs down from the roof as big posters. Actual information on regional and seasonal products and environmental campaigns are given.

Environmental marking is completed by concise and easy memorisable and imaginable information about environmental benefit.

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Conclusion: During the store visit visible commitments such as “Ecodesign and saving packaging”, and “Waste management” could be verified. The commitments “Decrease water consumption” and “Decrease energy consumption” were verified by showing the rain water collection system, the cleaning machine and energy efficient cooling freezing system and permanent monitoring and controlling of the energy consumption. Organic waste is collected separately in a container outside the store for methanation.

2.2 Auchan/Alcampo

The visit to Alcampo in Barcelona, Spain, took place at the headquarters (Via Centro Comercial La Vaguada, C/Santiago de Compostela Sur, Madrid) and at the store in Alcorón in the south-west surroundings of Madrid. It was held in 25/06/2013 with the support of Ms Yolanda Fernandez (responsible for social corporate responsibility), and leading representatives from production, communication, advertisement, and of research and development.

The visit focused on the four following REAP commitments but included any other information of interest: • Special marking to inform customers about products which allow to save water, energy or preserve nature, with reduced packaging, or being fair trade products. • 12% increase of photovoltaic energy production companywide via roof-top panels • 2% decrease of water consumption in all hypermarkets by end of 2012. • 2% decrease in energy consumption in all hypermarkets by end of 2012.

Information about company data, core objectives and initiatives of Alcampo at headquarters

Overall social responsibility priorities and activities (individual presentation) Alcampo was founded in 1981 as the first daughter company of Auchan. In Spain the group runs 55 Hypermarkets and 32 Petrol stations with 15,000 employees. The actual turnover is 3,600 Mio Euro, sales area is 500,000m².

Trends of environmental performance (according to presented data): Overall Energy consumption was reduced by 16%/m² in the time period from 2009-2011. (see 2% target 2012) Water consumption could be reduced by 10% in the same time period. (see 2% target 2012) In terms of waste management Alcampo recycled >37,000 tons of company wastes in 2012; the current overall selection rate reached 66%. 100 Million clients visit Alcampo annually.

Sustainable products: 7,000 of Alcampos own brand products are produced as healthy products with less sugar (- 152 t), saturated fats (27 t), and salt (3 t). Alcampo is member of the global pact of WHO since 2002, which is earlier than the mother company in France.

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All providers have signed the Auchan code of conduct. Local sourcing is an important factor for Alcampo with 27,000 references (97% of products sourced in Spain) being sourced from 1250 local providers. Within the programme "Del Arbol a tu mesa" local producers are offering their products directly in store. Sales of this new selling programme increased by 60% in the past year. Fair trade was introduced by Alcampo in 2002. By 2012 sales increased by 10%, and the offer includes 30 references namely coffee. Alcampo offers more than 1000 Ecological products. Eco sales increased by 12% from 2011- 2012. Since 2010 Alcampo is supporting sustainable fishing. 9 references (frozen and anchovies) bear the MSC label. In addition Alcampo discarded a number of endangered fish species from the product offer, and tries to explain to customers the reasons for this. Customers acceptance however, is difficult to reach. A majority of customers tends to shift shopping to other providers for fresh fish, and MSC is not known.

Training: Alcampo invested 4 Mio Euro in training measures and innovative initiatives for improved environmental performance. A programme "Creative Action" has been initiated, and Eco- workers are awarded each year.

Social responsibility: 600 of the Alcampo products bear Braille marking in order to facilitate shopping for visually disables people. The Alcampo Foundation for Young People has invested >50,000€ for supportive action against unemployment. Alcampo is integrative with 3.4% of employees being disabled In times of the current economic crisis Alcampo has collected and donated 70,000 toys /Year for children living under economically unfavourable conditions.

Communication measures (individual presentation)

Product marking: In terms of product marking Alcampo is using 8 different logos since 2009. In 2013 the original French logo for sustainable products has been adjusted to adapt it better to Spanish customers' needs. The marking sustainable development has been changed into "responsible savings". At the same time two social labels have been newly introduced: "sustainable commerce" and " healthy food". Marking is accompanied with sustainable messages, which as a special initiative in Spain provide clear educational effect. With the annually revised Guideline for sustainable messages Alcampo aims at improving the quality of environmental messages. The Guide is based on the overall Ecological principles of Alcampo. In terms of implementation measures

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an integrative and LCA approach is applied in order to identify the most efficient options and approaches to take.

Print customers environmental information: In 2012 55,000 leaflets (44% of annual production) contained environmental information. Health information is contained in 90% of the information material. In order to increase knowledge about sustainable fishing and MSC Alcampo developed a play for the kids club and written information for the teenage club. Customers information is increasingly provided online (customers may register) and is accompanied by a "Think about the environment prior to printing" message. Since March 2013 Alcampo is also active in social networks such as Twitter and Facebook with information related to water saving, FSC and other topics. Information included links to background information and commenting options.

Store information and new Alcampo Product labels: Closed horizontal and vertical fridges are equipped with signs asking customers to keep doors closed. Newly introduced company product labels are: "Auchan controlled products" and "Sustainable fishing".

Participation in sustainability events: Alcampo participates the 4th year in the Global Planet Day

Ressource use (individual presentation)

Alcampo has developed a guideline for sustainable building with 43 criteria based on BREEAM. The total installed photovoltaic capacity has reached 679 kW. Due to legal uncertainties the installation is limited to self-consumption since 2011 with only five stores being equipped. Solar warm water production accounts for 832351 MJ. 9 stores are equipped.

Packaging optimisation (individual presentation)

The presentation informed about the key principles, and the means to identify benchmarks (internal, compared to competitors), to use synergies (between all Auchan partner countries), and to exchange with providers (product sheets). Prioritisation is performed on the basis of quantities and identified quality problem. In total Alcampo managed to realise packaging savings of 500 tonnes over the period 2009-2012, with the biggest share (350t) in 2010 and a considerable reduction (95t) in 2012. Examples comprise elimination of secondary packaging for milk (172 t), change from glass to plastic beverage packaging (95 t), etc. Efforts in Ecodesign focus on LCA, higher quality, recycled material or material that can more easily be recycled. Key element is the certified in Spain label according to EU Norm 150301

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provided by AENOR (6 references). It was reported that by now more than 100 references bear the certificate. Examples are cardboard instead of styrofoam for fruit packaging, FSC Tetrapack instead of plastics for juice (>70), FSC fibres containing secondary packaging (2), Eco-label (38), etc.

Store visit at Alcorón hypermarket

Alcorón is a hypermarket with 14.200 m2 sales area. The shop was opened in 1994.

The visit focussed on energy-efficiency and water consumption measures in the light of sustainable building and optimised management. In addition product offer and customers information was included were appropriate.

Table 1: Exemplary environmental and sustainability activities identified at Alcampo, Alcorón, Spain

Type of Explanation Illustration Measure Lighting Double entries doors Insulation Energy recovery

Huge natural light domes in sales areas and in offices, T8 or T5 tubes for artificial lighting; during day time 1/3 of tubes incended; remaining are off.

Waste heat from cooling devices is used for warm water in toilets (about 10%) of needs; 30% of warm water is generated by solar panels. Light sensors regulate artificial light to 300 Lux.

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Type of Explanation Illustration Measure Social Alcampo Alcorón employs 3,41% of disabled workers in its staff responsibility In the context of the social initiative " Infancia en dificultad" and integration > 3.300 € of funds were collected in 2012 via sales of dedicated of disabled products (661 pens) and 950 toys were collected. workers Equal rights and chances for women and men is another social priority, with 68% of female staff.

In the light of desertification and climate change Alcampo Alcorón together with ADENA, has planted more than 3,000 local plants in an area close to Toleda, and has given more than 1,500 plants as present to clients, in an effort to support reforestation.

ISO certification The Alcorón market is ISO 9000 certified

Healthy food In the fight against childhood obesity there is a specific marking initiative of a number of products considered healthy as well as campaigns to promote physical activity of children. Offer in healthy foods also includes gluten and lactose free products.

Electricity The electricity consumption could be reduced at Alcorón from consumption 519-498 Kw/h m2 from 2010 to 2012. According to internal Alcampo benchmark this is medium (good) standard. Further improvement is envisaged. This was achieved by means of management optimisation (shut down lights, and electrical equipment, use of air conditioning only when needed, recommendation for paper saving etc in office buildings) customers are informed to keep freezers closed before and after choosing.

optimised use of natural light, refrigeration during the coolest hours of the day. Roof-top cooling, CO2 sensors, free cooling, and high efficiency gas energy generation unit are further approaches to reduce consumption of energy. Online monitoring of consumption (PC) with alert in case of excess losses in monitoring room. Climate sensors are installed at 3 m height. In terms of CO2 savings this corresponds to a decrease by 6% from 2010, or of absolute emissions from 250-175 CO2 equivalents/m².

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Type of Explanation Illustration Measure In addition changes have been made in the technical equipment: 2009 change of refrigeration unit and installation of doors on freezers, cooling devices equipped with night curtains 2011 installation of sensors in the sales area, in toilets and in workers rooms 2012 Exchange of air cooling agent (R57)and installation of LED in parking lot

Water Annual consumption is 1000l/m². Reduction activities include consumption automated taps. There is piloting with waterless cleansing. Waste Waste separation for recycling was increased at Alcorón from management 61,2% in 2011 to 66% by end of 2012. Separation comprises paper/cardboard, plastics, metal scrap and wood. According to internal Alcampo benchmark this is medium (good) standard. Further improvement is envisaged. Customers are enabled to deliver WEEE, light bulbs, batteries and waste cooking oils.

Product marking Alcorón is using the different sustainability markings both for in-store information as well as for information in customers print media.

Sustainable FSC (milk, tissue paper) products

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Type of Explanation Illustration Measure Eco-label (Cleaning and washing agents)

Fish: In the fresh fish department customers are informed about phase out of sales of endangered species namely red tuna, and two other species.

Biological food is highlighted; fair trade food is marked. Healthy food such as glutenfree food is easily detectable. Local food is promoted by posters. Alcorón has a huge well signalled self-discount area.

Internal Since 2009 1.141 training courses on various environmental and sustainability social topics took place at Alcorón. In 2012 138 courses related communication to responsibility took place. and environmental training

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Type of Explanation Illustration Measure Optimised Transport packaging for fruits and vegetables are all plastic packaging A reference of shrimps bears the AENOR certificate

Customers print Customer leaflets at Alcorón contain the environmental media marking to inform customers about sustainable products. The special leaflet for teenagers includes a short educational story about sustainable fishing and MSC.

Customers bags Since February 2012 free customers bags have been phased out, and customers are informed about environmental benefits; Three different types of paying customer bags on offer. Bags made of starch are advertised as bags of the future.

Conclusion: During the store visit visible targets such as "Special marking", " photovoltaic energy production companywide via roof-top panels", and "decrease in energy consumption" could be qualitatively verified by presentation of efficiency measures introduced and by presentation of store consumption trends. In addition a variety of communication issues as well as sustainability activities in terms of product range presented during the meeting at headquarters could be verified at the store.

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2.3 C & A

C&A was selected for store visits which took place at two stores in Austria:

 C&A, Mariahilfer Straße 96-98, 1070 Vienna  C&A , Auhof Center, Albert Schweitzer Gasse 6, 1140 Vienna

The visits were accompanied by Josef Nagl (Regional Manager) and the store managers. Taking photos and notes were allowed.

Based on the commitments reported for MAP this year the visits focused on:

1. Bio cotton items 2. Bio cotton bags / plastic bags 3. Energy reduction measures in store

In addition any other sustainability activity taken e.g. waste management was considered as far as highlighted.

The first visit was performed at Mariahilfer Straße in one of the biggest shopping streets in Vienna city center which is a “stand-alone”-store with a sales area of approx. 8.700 m² and 120 employees.

Table 2-2: Exemplary environmental and sustainability activities identified at C&A Mariahilfer Straße/Vienna

Type of Measure Explanation Illustration Bio cotton label Bio cotton labels can be found in considerable quantities within the whole range of products (e.g. for T-shirts, jeans, socks, baby/kids garments, etc.).

Information Promotion of bio cotton products towards customers is achieved campaign/aware by application of a uniform and easily detectable label/logo at ness raising of the tags, shelves and printed advertisement. customers on organic cotton products

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Type of Measure Explanation Illustration “Öko-Tex A broad range of products (almost everything coming into direct Standard 100” contact with skin) bears the Oeko-tex label; especially nightwear, textiles underwear, socks and baby clothes are certificated.

Sale of Bio Bio cotton bags are offered to customers in the field of the Cotton Bags cashier desks (price: EUR 2,50) and is promoted by the staff. For each of these special Bio Cotton bags that are sold, the C&A Foundation donates 0.30€ to support organic cotton farming projects in India.

Plastic shopping Different sizes of plastic bags made from recycled materials are bags used. Information on recycled plastic is printed on main corporate bag. Customers get plastic carrier bags for free in case of purchasing.

Reusable At the store customers have the possibility to use a reusable shopping bags shopping bag made of fibre-plastic to take their clothes to the cashier desks.

Energy Lighting efficiency/reduct The store is totally lightened with 50 W HQI spotlights from ion measures ANSORG (energy consumption savings per year approx. EUR 26.000 compared to conventional systems). LED-lights are installed at hard accessible places (incl. frontage lighting). Reduction of the lighting (-50 %) before the opening hours

(cleaning, delivery). Outside business hours (during public holidays, nights) the light is turned off (except emergency light). Lighting in side rooms is supported by motion detectors, less luminance intensity (only one fluorescent lamp instead of two) and use of energy saving lamps. Natural exposure to light is existent by a large glass front and

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Type of Measure Explanation Illustration roof light. A special glass with a low K-value is used and contributes to energy reduction.

Ventilation/Cooling/Heating system The ventilation system is strongly optimized regarding operation time, necessary airflow and chosen room temperature. The system is also used for cooling in summer and heating in winter. Air curtain installations for open doors are only used during winter. Entrance doors will be closed depending on the outside temperature.

Electricity Energy is automatically turned off for the whole store outside opening hours (except specified equipment as e.g. PCs, refrigerators, etc.).

Water heating Vanity spoilers are adjusted at economy drive.

Monitoring of energy consumption The consumption of energy is monitored continuously and plays an important role in overall energy concept.

Waste The following fractions are separately collected: management  Cardboard/paper, plastics (films), clothes hanger  Household and similar waste, bio waste, metals, glass waste Pressed cardboards and plastics are sent back to the regional distribution centre (DC) in Enns for recycling. The hangers are sent back to DC. Broken hangers are sorted out and will be recycled. The others are reused.

Household and similar waste, bio waste, metals and glass waste is disposed of by the municipal waste collection service. Typical office waste e.g. toner cartridges, PCs, batteries is sent back to DC for disposal. Decoration material of the area of the shop windows is - if possible - firstly reused and secondly collected separately and sent back to DC for recycling and disposal. Dead stock is collected separately, sent back to DC and contributed towards welfare groups. By means of a “waste book” each output of the store is recorded.

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Type of Measure Explanation Illustration

Optimisation of Combination of delivery, removal, conditioning within optimised n.a. logistics transport routes;

The second store is located at the western suburban area of Vienna in a larger hypermarket called “Aufhofcenter”. It comprises a sales area of approx. 1.000 m² and the product range is smaller as at the “stand alone”-store.

Table 2-3: Exemplary environmental and sustainability activities identified at C&A Auhofcenter/Vienna

Type of Measure Explanation Illustration Bio cotton label Bio cotton labels can be found in considerable quantities within the whole range of products (e.g. for T-shirts, jeans, socks, baby/kids garments, etc.).

Information Promotion of bio cotton products towards customers is campaign/awareness achieved by application of a uniform and easily detectable raising of customers label/logo at the tags, shelves and printed advertisement. on organic cotton products

“Öko-Tex Standard A broad range of products (almost everything coming into see above 100” textiles direct contact with skin) bears the Oeko-tex label; especially nightwear, underwear, socks and baby clothes are certificated.

Sale of Bio Cotton Bio cotton bags are offered to customers in the field of the Bags cashier desks (price: EUR 2,50) and is promoted by the staff. For each of these special Bio Cotton bags that are sold, the C&A Foundation donates 0.30€ to support organic cotton farming projects in India.

Plastic shopping bags Different sizes of plastic bags made from recycled materials are used. Information on recycled plastic is printed on main corporate bag. Customers get plastic carrier bags for free in case of purchasing.

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Type of Measure Explanation Illustration Energy Lighting efficiency/reduction The store is lightened by halogen lamps and modern measures fluorescent lamps. Reduction of the lighting (-50 %) before the opening hours (cleaning, delivery). Outside business hours (during public holidays, nights) the light is turned off (except emergency light). Lighting in side rooms is supported by motion detectors, less luminance intensity (only one fluorescent lamps instead of two) and use of energy saving lamps.

Ventilation/Cooling/Heating system

The ventilation system is driven by the operator of the hypermarket.

Electricity Energy is automatically turned off for the whole store outside

opening hours (except specified equipement as e.g. PCs, refrigerators, etc.).

Monitoring of energy consumption The consumption of energy is monitored continuously and plays an important role in overall energy concept.

Waste management The following fractions are separately collected:  Cardboard/paper, plastics (films), clothes hanger.  Household and similar waste, bio waste, metals, glass waste Pressed cardboards and plastics are sent back to the regional distribution center (DC) in Enns for recycling. The hangers are sent back to DC. Broken hangers are sorted out and will be recycled. The others are reused.

Household and similar waste, bio waste, metals and glass waste is disposed of by the municipal waste collection service.

Typical office waste e.g. toner cartridges, PCs, batteries is sent

back to DC for disposal.

Decoration material of the area of the shop windows is - if possible - firstly reused and secondly collected separately and sent back to DC for recycling and disposal. Dead stock is collected separately, sent back to DC and contributed towards welfare groups. By means of a “waste book” each output of the store is See above. recorded. Optimisation of Combination of delivery, removal, conditioning within n.a. logistics optimised transport routes;

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Conclusion: The commitment on further increasing C&A’s leading position within the area of organic cotton could be approved during the 2 store visits. The launch and sell of a corporate Bio Cotton bag and to encourage customers to reduce their usage of plastic bags was also verified. C&A has taken numerous measures regarding energy efficiency and reduction. Furthermore we would like to highlight the well-organized waste management and optimisation of logistics.

2.4 CCC

The visit to “Confederació de Comerç de Catalunya” (CCC) in Barcelona, Spain, took place at the premises of the organization (Via Laietana 32, Barcelona) and at two stores of member companies. It was held in 09/09/2013 with the support of Mr. Javier Coll Olalla, Industrial Engineer Director, Ms Marta Lozano, and Mr Guillermo, responsible for environmental issues.

The visit focused on the REAP commitments with targets in 2012, and was a follow-up to the first visit that took place in 2011.

Progress made with respect to the four following commitments was to be discussed: • Obtain that companies know the environmental impacts of the construction materials used when renovating and decorating and take these into consideration for future renovations. • Promote the use of loading/ unloading zones for the supply of goods. • Encourage staff to go to work by means of public transport, cycling or by foot. • Promote the sales of low water consuming types of plants.

Activities of CCC in the light of the commitments made

As regional trade association the focus of CCC work is on the elaboration, coordination and monitoring of retailers contributions towards the Agenda 21. Against this background an assessment of the state of the art was performed in 2005 and a number of sustainability targets were defined in the “Agenda 21 y el comercio en Barcelona”, and a range of brochures on e.g. sustainability, energy efficiency, innovation, prevention, sustainable transport, social responsibility, accessibility (to disabled persons), and innovation has been developed for information and training of member companies. These brochures and leaflets are a key awareness raising instrument and are available for download on the CCC website1.

1 http://www.confecom.cat/guies/

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As first midterm evaluation of achievements made and an adjustment of targets was performed in 2010 (after the start of the crisis), whilst a true verification (survey) of the progress made by 2012 could not be performed due to economic constraints. Figures provided for 2012 are best estimates based on member meetings and commission meetings as well as on information exchange with regional and local authorities. Based on these information there was a clear decrease in use of private transport, so that the target is assumed to be easily met. There was no need for particular promotion activities because the crisis as well as the development of urban transport and parking situation constitutes sufficient incentives to use public transport or to go by foot.

The change to public transport and local or online purchasing of customers as a direct consequence of the crisis and municipal policies is even so strong, that it results in a considerable decline in sales of the vast majority of CCC member, accounting in average for a 40% loss in turn over the past 36 months. Promotion of public transport to customers is hence clearly in opposition to retailer needs. Adaptation efforts comprise home delivery and online offers.

The use of unloading and loading zones has well been established over time and compliance with this requirement has improved. Key driving factors are awareness raising of CCC members, a close exchange between CCC and local authorities, as well as increasing offer of such zones (by municipalities), establishment of clear time rules (overnight delivery only) and a strict enforcement regime with sensible fines). The architectural features of the majority of urban areas in Catalonia are in favour of the establishment of such zones. Guidelines and brochures provided by CCC are an additional support. The use of sustainable C&D construction material in case of refurbishment of stores did not develop as envisaged. Due to the crisis many CCC members have postponed modernization measures and costs have become the predominating argument in comparison to any other aspect. Nevertheless new buildings are generally following eco- and in particular energy efficiency criteria.

Concerning the offer of local or climate adapted flowers a constant slight increase in involvement of member companies was reported from an investigation. It however was admitted that the preparedness to offer low water consuming flowers was not necessarily reflected in increased sales figures and that conventional flowers are still preferred by customers in particular as presents. Use of seasonal flowers for own use is depending on the living situation (balcony, terrace) and is a major tradition in Spain.

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Store visit to Condis

Condis is a traditional supermarket. The visit took place at Parts de Molló. The visit was accompanies by Mr Guillermo and the technical manager of Condis. The visit focussed on energy-efficiency measures in the light of sustainable building. The store is a modern underground location situated in a residential area of Barcelona. The shop was opened in spring 2012.

Table 1: Exemplary environmental and sustainability activities identified at Condis, Barcelona, Spain

Type of Explanation Illustration Measure Insulation The store is largely underground connected to the outside world via a long pathway, which ensures are high "natural insulation. An automatic entry door can be closed in summer and winter periods.

Cooling Refrigeration accounts for 75% of the stores energy refrigeration consumption, and hence is a key energy efficiency priority. Refrigeration is based on Freon (R134), but is using power regulators and flexible generators/cooling devices allowing for an on demand cooling.

The system is using air and water exchange systems for recovery o the cooling agent. For the water exchange system bottom cooling is used. In addition heat recovery is used for this system in terms of floor heating in the refrigeration areas and the fresh fish section. All horizontal and vertical installations except fresh food are closed.

The optimised setting up, adjustment and maintenance of the

system is considered more important that a higher sophisticated technology.

Temperature is set at 24°C (Spanish standard) in the fresh food area and controlled with sensors at roughly 3 m height. Temperature at cashiers was 28°C during the visit.

Air conditioning is required in summer (conventional system), heating (energy recovery) in winter. Renewable Roof top solar panels provided sanitary water. energy

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Type of Explanation Illustration Measure Lighting Due to the specific location day light cannot be used in the store. Lighting is largely performed via T5 fluorescent tubes. LED is used in the fresh meat/fish sector and in the cosmetics area (more for optical purposes); Cooling devices are using fluorescent tubes

Transport and Transport packaging for fruits and vegetables is exclusively product reusable plastic boxes. Fruits and vegetables are largely packaging. offered unpacked. Home delivery with plastic boxes is offered at the cashiers for frozen food. Condis is using central waste management for paper/cardboard and plastics, via reverse delivery logistics.

Customers bags Customer bags bear a label and text to encourage their recycling, and are provided for sale on request only.

Store visit in Flower Shop “Dante Flors”

The visit in the flower shop took place at Carrer Dante 72, Barcelona with the support of the florist and the CCC accompanying person. The visit focussed on the REAP commitment “Promote the sales of low water consuming types of plants", but included aspects of sustainable building and furnishing.

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Table 2-4: Exemplary environmental and sustainability activities identified at Flower Shop “Flors Dante”, Barcelona, Spain.

Type of Explanation Illustration Measure Promote the The store offers a variety of conventional indoor flowers, and sales of low cut flowers, as well as a range of seasonal flowers generally water well adapted to Mediterranean climate: consuming - Spear Mint types of plants. - Mint - Thyme - Rosemary - Cyclamen

- Erica (heather) - Succulents (Euphorbia, Sedum, Kalanchoe)

These types of flowers are offered outside and close to the window. Offer is changed according to the season, prices are generally low.

It was stated that these type of plants are regularly bought for own consumption in this barrier due to the presence of balconies or patios. Customers however, do not currently buy these type of plants as presents. In the new store that will open within few days, the offer shall be complemented by a range of big local plants, that quality for being purchased as a present. A special arrangement and corresponding advice to customers shall help to establish a change in tradition and choice towards more sustainable outdoor plants.

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Type of Explanation Illustration Measure Sustainable The new store is not using air conditioning but traditional building ventilation via air current generated via opening in the ceiling of the back part of the store. The street front is completely open. The atelier and the sales area are not separated allowing for a good air exchange. The cooled storage area is integrated in the room. Lighting is with ensured with low hanging, low energy bulbs. The floor is traditional stone, which is cool and easy to clean. Furniture is exclusively wood painted with water based colours. Daylight downlights in the ceiling help to illuminate the back part of the location.

Conclusion: The visit to CCC allowed for a qualitative verification of the actions taken and achievements made for visible the 2012 targets " awareness about environmental impacts of the construction materials", " use of loading/ unloading zones", "Promote the sales of low water consuming types of plants" and provided insight into product offer, sustainable building and building materials and energy efficiency measures of a member company.

2.5 Colruyt

Colruyt was selected for store visits which were performed at a Colruyt shop and a Colruyt distribution center in Halle, Belgium.

 Colruyt shop EDINGENSESTEENWEG 300, Halle  Colruyt distribution centre Halle

The visit was accompanied by Victor de Meester the Environmental Coordinator of Colruyt. The REAP contact person unfortunately was ill and could not take part. Taking photos and notes was allowed.

Based on the reported commitments the focus of the verification visit were on

 “waste collection and management”,  “reduction on food waste”  “Promotion of seasonal and sustainable products”  “Production of green hydrogen out of renewable energy”  “alternative transport modes of employees”.

In addition the opportunity was used to check any other environmental activities taken.

The visits was performed at a Colruyt shop situated on the outskirts of Halle and a Colruyt distribution centre situated in the immediate vicinity of the shop.

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Table 2-5: Exemplary environmental and sustainability activities identified at Colruyt shop and distribution centre in Halle, Belgium.

Type of Measure Explanation Illustration Waste The following fractions are collected separately at the store: collection and cardboards, plastic films, biogenic wastes (vegetables/fruits), bread, management wood, household and similar waste. These waste streams are sent to the distribution centre nearby. At the distribution centre the waste streams are separated again, compressed and finally loaded on trucks or containerized. The separated waste fractions except the biogenic waste are sold. Bread is sold to the fodder industry where it is used as a pig supplement fodder. Biogenic waste (fruits, vegetables) is treated in a biogas plant of an external company. Colruyt has to pay for the treatment of the packed wastes in the biogas plant. Residual fractions are treated in an external waste incineration plant. Colruyt set up a logistic system for donations to the food banks: “food waste” due to donations are made by means of a centralised approach because wrong bar code) this is more efficient and it allows to guarantee a completely closed cold chain.Three days before the expiry date of the product, the product is removed from the shelf and donated to foodbanks which is really exemplary. Until the food waste is picked up (daily collection), the food is stored without breaking the cooling chain. The amount of food donated increased from 254 t in 2011 to 350 t in 2012 removal of eggs three days before the

expiry date In 2012 99.15% of the products bought by Colruyt are sold. This

means only 0.85% of the total amount of products become waste. Considering biogenic products the percentage amounts to 97.23%. The amount of waste recycled amounts to almost 80% (77% in 2012) In 2007 12.92 t waste/1 Mio. € turnover were produced. This specific amount was reduced to 11.7 t/Mio. € turnover in 2012.

Under examination: If plastic package for fresh products (vegetables, fruits) is used the suppliers are allowed only to use PET. Suppliers have to guarantee that the plastic packaging consists only out of PET. PET is partly recycled.

Colruyt is a bottler of wine. All of the own bottled wine is part of a

Colruyt deposit system (30 Cent per bottle). In Colruyt shops no plastic shopping bags are available. In SPAR or OKAY shops only shopping bags made of recycling material or biogenic materials are available. Colruyt takes initiative to influence suppliers to reduce the amount of packaging materials (e.g. reducing the amount of packaging material – same content, smaller boxes, selection of packaging material, etc.) (picture: two packages of Cornflakes of 750g content)

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Type of Measure Explanation Illustration Products from Almost for all product groups organic products are available marked organic as “bio-time” typical Colruyt markets. Furthermore several products farming are “fair trade”. In Bioplanet stores only biological products are available - in total about 4.000 products. (pictures: “bio-time” coffee and and chocolate powder; sortiment of “bio-time” fresh herbes)

CNG-network DATS 24 (Discount automatic tanking service) provides in 2013 at 7 stations Compressed Natural Gas (CNG). It is planned to enlarge the number of these stations up to 25 in 2015.

production of At the distribution centre a wind mill was built in 1999. Currently renewable Colruyt runs or has interests in 75 windmills. During the next years energy the number will increase by further 75 windmills. Several shops and the distribution centre are equipped with photovoltaic panels.

Hydrogen gas Partly the energy generated by Colryt is used for the production of production green hydrogen out of renewable energy at the distribution centre. The use of forklifts on hydrogen is tested. The hydrogen project is supported by fundings of the European Union (European demo project, Interreg, 2012). On the long run probably the use of hydrogen in fuel cells will be tested.

truck fleet Colruyt runs about 70 trucks. All of them are at least EURO V trucks, partly EURO 6. Some trucks run also by CNG showing significant lower noise emissions. silent delivery Tests were carried out to deliver goods early in the morning (between 6:00 and 7:00) and later in the evening (21:30 – 23:00). Deliveries can then be made faster and more efficiently and with a higher traffic safety, while the fuel consumption and the CO2

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Type of Measure Explanation Illustration emissions decrease. However silent trucks and silent loading and unloading are required. Partly delivery is done in covered unload zones. Extra silent trailers (e.g. CNG driven) and hybrid trucks were used. Energy Fresh products (not freezing products) are provided in the “fresh efficient market”. The fresh market is separated from the rest of the market cooling by plastic curtains. During the night this area additionally is closed system by doors. In the fresh market zone the air temperature is 7 °C. Products requiring lower temperatures (e.g. sausage) are placed in areas with additional cooling from the back wall of the shelf (3 or 4 4 degrees).

Freezers are completely closed and do not have glass doors. The content of the fridges is made visible by pictures. These freezer units are much more energy efficient than those with glass coverage.

alternative Colruyt has successfully implemented several measures in order to transport increase the number of employees using alternative transport mode for modes. employees For Employees who commute using public transport a seasonal ticket for the public transport system (MIVB) is free. Almost 1000 employees use this system. Colruyt has established the project “Bike to work”. Employees participating in this project receive a company bike, rain protection clothes, a helmet and a reparation kit. Employees can apply for a normal bike or if they are living at least 7 km away from work for an electric bicycle on loan. Every six year the employees can receive a new bike. The number of bikers has strongly increased from 773 persons in 2007 to 3309 in 2012. Colruyt hosts an internal carpool database, which help its employees in their search for colleagues to share the car to work (matching service, reserved parking places close to the entrance for the employees). At Halle about 700 employees take part in this initiative (this is about 10% of the employees of Colruyt at Halle)

Conclusion: During the visit of the store and the distribution centre visible commitments such as “waste collection and management”, “reduction on food waste”, “energy efficient cooling systems”, “offer of biological products”, “production of renewable energy”, “hydrogen gas production” and “CNR-network” could be verified. The commitment “alternative transport mode for employees” was verified by showing tables and figures on the number of employees participating in several measures.

Most of these commitments are exemplary, innovative solutions (e.g. cooperation with the food banks, energy efficient cooling systems, production of renewable energy). All these commitments show a very well documented progress and most of them are very successful.

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2.6 Eroski

The store visit took place at the zero emission store at Oñati, Gipuzkoa in the Basque Country. It was performed with participation of Gotzone Artabe Larraskitu, Environment manager at EROSKI.

The visit focussed on energy efficiency measures, CO2 reduction, sustainable building, FSC, MSC and local products. It further covered waste management and customers information.

EROSKI was founded 45 years ago, by a number of cooperatives. The company is active all over Spain and provides services such as alimentation, sports, travel, and perfumeries. Sustainability measures are generally implemented first in the north (where 60% of the activity is located) and are then expanded to other regions. In the last year EROSKI invested 5 Mio Euro in the installation of sustainable lighting such as LED and in the closed cooling/freezing devices.

Type of Explanation Illustration Measure Energy This store with a sales surface of roughly 1.500 m² achieves a consumption reduction of a 60% in energy consumption compared to comparable traditional stores. This is achieved by means of an improved insulation, and lighting, an efficient cooling/refrigeration system and energy recovery. The building is BREEAM and ISO 50001 certified. The height of the building was slightly reduced to 4m height. Energy uses are monitored real time and are transmitted to a central server for comparative assessment. Storing areas are closed with rolling doors; cooled storing rooms are equipped with self closing doors and alarm.

Insulation The building is insulated with 30 cm of mineral wool and renewable materials. The entrance door is a double door system. The double door system is made of special glass that is thermally neutral and hence prevents transmission of heat and cold.

Renewable The store is using energy recovery from the energy cooling/refrigeration system for heating and warm water production of the store. A photovoltaic panel of 20 kW , which produces an estimate of 22.000 kWh per year is supporting electricity supply to the building. Remaining energy used is 100% renewable. The contract and certificate is displayed in the building.

Lighting The store front is of special glass insulating against heat and cold. Natural light enters throughout the store via skylight domes with difusion effects. Due to this effect 30% of roff surface is covered with skylight domes. Artificial lighting is based completely on LED (internal and external, cooling devices, spot lights). Light is regulated to 800 Lux. Sensors that register the natural input regulate artificial lighting. These measures resulted in a roughly 52% saving of energy use for lighting, which accounts for about 20% of overall energy uses.

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Type of Explanation Illustration Measure Sustainable The parking under layer is made of the mineral residues from construction the former store. The asphalt layer is made of recycled asphalt material containing old tyres. Other building materials are following sustainability standards.(mineral wool, eco-paints) Certified See MSC and FSC products: MSC Currently EROSKI sells three references of MSC certified fresh fish (hake and Sprei cod) and few packaged product references such as fishfingers, Fishburger, palitos de pescado). currently own brand tissue papers (hygienic products) of

FSC EROSKI is already partly (roughly 50/50) certified. Company publications are printed on FSC paper.

Cooling and Cooling/freezing corresponds to roughly 64% of the total refrigeration energy consumption. Vegetable cooling devices are open with night curtains. Temperature is regulated to 5°C. Other cooling freezing devices are fully equipped with doors or lids. Savings achieved with these measures account for >60%. Negative pressure devices run on CO2. Positive pressure devices on common (R134) cooling agent.

Heat recovery, Heating accounts for 20% of the energy consumption. on demand Installation of insulation, and heat recovery from supply cooling/freezing for heating (cashiers) and warm water production reduced the demand by 30%. Temperature sensors are placed at height of 2 meters instead of four. Room temperature is regulated at 19-20 °C.

Waste The store returns 100% of its waste to the distribution management platforms for further treatment. No waste is sent to municipal waste management services. Boxes for recyclable consumer wastes (batteries, fluorescent tubes, light bulbs) are placed in the entrance area of the store. Packaging waste is separated into cardboard, plastics, and organics. 4000 tons/year of food is donated to food banks. Food waste is destined 100% to pet feed production (meat/sausages), or sent to composting (fruit and vegetables) or biogas production in terms of piloting. Separation of waste types and further destination of food waste is carefully explained to store staff via information fixed to the walls in storing places.

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Type of Explanation Illustration Measure

Customer bags EROSKI offers three types of plastic bags for sale (2 cents, 5 and shopping cents, 50 cents). Two types of bags are two sizes of single use charts bearing a mark of being recyclable, one is a multiuse bag and one a bag for life. The bag for life is exchanged free of charge on request. Shopping carts are made of 100% recycled plastic and biodegradable plastics for smaller baskets

Packaging In the framework of an “Ecodesign”project more than 100 own optimisation brand products and supplier products have been improved in their CO2 footprint and/or costs. In addition a number of former packaging adaptations have been identified as negative in terms of CO2 footprint. Improvements in packaging correspond to weight reduction, improved surface/volume relations (compaction), use of monomaterials, exchange of colors, or exchange of material to a more CO2 friendly alternative. This includes replacements of cardboard by plastics (frequent examples), replacement of DHPE by PE, direct printing on plastics, metals, reduction of sheets and lids, thinning of plastics and glass, shage redesign, elimination of inner packaging, increased volumes, etc.

Training and Customers are informed by a telescreen, via certificates, via customer shelf information on local products, and via organised visits education taking place twice a month. These visits are targeted to schools, students, elderly people, etc and cover different health or environment topics accordingly. A zero emissions brochure is provided in store in order to inform customers about major measures performed. The sustainability department is organising topic seminars for head quarter staff regularly. Local staff is informed if relevant in the course of written information (bulletin) disseminated weekly and relating to any news to be shared company wide.

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Type of Explanation Illustration Measure

Special mention to increasing number of local, and hence, more sustainable products offered in this store. Sustainable The parking lot is equipped with electro charging station and transport home service uses electric cars for transportation

Conclusion: The store visit gave a broad overview on energy efficiency and CO2 reduction measures (via ecological building standards, management practices and some innovative initiatives), promotion of local products and environmental awareness raising of customers. In addition it comprised information on training of employees, and optimization of packaging, sustainable products and separation for optimised waste management.

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2.7 FCD

FCD was selected for a store visit which was performed at Simply Market in Saclay, France:

 Simply Market, Place commerciale de la Mare aux, Saules, 40 rue Arthur Rimbaud, Saclay

The REAP contact person and the representatives of the store supported the visit. Taking photos and notes was allowed.

Based on the reported commitments the focus of the verification visit were on “Phase out of incandescent light bulbs”, “Increase visibility of products bearing the French or European eco-label”, “Increase the market share of organic products” and “Cooperation with Eco-sytèmes to promote collection (for recycling) of various waste schemes (WEEE, batteries, cartridge, cell phones)”.

During the store visit the Sustainability Report 2012 was presented. Social activities (e.g. cooperation's with Food Banks to reduce food waste, organisation of charity events) and sustainable projects (e.g. use of LED lamps in stores, use of recyclable bags) are described and illustrated in the report. Data on the development of eco-labelled products, energy consumption, waste management, personnel development is also published in the Sustainability Report 2012. Furthermore a report about the construction, facilities and the organisation of Simply Market was handed out during the store visit.

In addition the opportunity was used to check any other environmental activity taken. Simply Market offers a wide range of food and non-food products in different price levels.

Table 2-6: Exemplary environmental and sustainability activities identified at Simple Market, Saclay

Type of Measure Explanation Illustration Waste The following fractions are collected separately at the store: management cardboards, plastic films, household and similar waste.

Cardboards and plastic foils are sent back to the distribution center, pressed into packages and are used in recycling processes.

Household and similar waste is collected by the public waste disposal system.

Cooperations with food banks reduce food waste.

Recycling Recycling station for customers for the separate collection of station batteries, cartridge and lamps are installed.

WEEE and cell phones are also collected separately in the store.

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Type of Measure Explanation Illustration Efficient LEDs are used at the store for lighting. The lights are automatically lighting turned off when the store is closed. system Windows in the roof for natural lighting are in place.

Lights at the parking area are also fitted with LEDs.

Energy Freezers and refrigerators are systematically closed with doors. efficient LEDs are in place in refrigeration shelves. cooling system

Products from A broad range of organic products (labelled with AB) are available: organic bread, fresh fruits and vegetables, meat, soya drink, rice, eggs, farming cereals, biscuits, baby food, oil etc.

Eco-labelled EU-flower / EU-organic leaf: could be identified on products like: products oils, vegetable, cleaning agent, washing powder etc.

FSC: could be identified for kitchen rolls, toilet paper, writing paper etc.

Fair trade: could be identified for a broad range of products: e.g. bananas, coffee, tea, wine, sugar, rice, juice.

Sustainable A wide range of energy saving light bulbs are offered (the packaging non-food has been changed from plastic/PVC to cardboard). products Battery charger and rechargeable batteries are offered.

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Type of Measure Explanation Illustration

Regional Regional products from local farmers and French products (marking products with the French flag) are promoted. A wide range of local sourced products is available.

Shopping Bags “Bags for life” and recyclable plastic bags (EUR 0,04) are available at the cashier desk.

Conclusion: During the store visit visible commitments such as “Phase out of incandescent light bulbs”, “Increase visibility of products bearing the French or European eco-label”, “Increase the market share of organic products” and “Cooperation with Eco-sytèmes to promote collection of various waste schemes (WEEE, batteries, cartridge, cell phones)”could be verified.

Simply Market offers a wide range and variety of eco-labelled, organic and locally sourced products, which is also accompanied by several awareness raising and promotion measures.

2.8 IKEA

Though there were no commitments reported to the MAP with timelines for 2012 and only one ongoing commitment IKEA was selected for a store visit having the following interesting initiatives:

 Wood raw material for solid wood products from forests certified as responsibly managed  Use of renewable energy for electricity and heating  Measures to decrease of energy consumption  Sort waste for recycling and/or energy recovery at stores and warehouses

The store visits took place at

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 IKEA Dublin, St. Margaret´s Rd, Dublin, Ireland  IKEA Belfast, Holywood Exchange, 306 Airport Road, Belfast, Northern Ireland

The REAP contact person (Policy Advisor, EU Affairs) as well as the Sustainable Development Manager of IKEA UK & Irleand, the Global Project Manager responsible for the IKEA future store project and the Head of Sustainability for IKEA Group supported the visits. Taking photos and notes was allowed.

The focus of the store visit was based on verification of the reported commitments as well as new/interesting/innovative developments compared to the visit in 2011. In addition the opportunity was used to check other environmental activities taken.

The first visit was performed at the IKEA store in Dublin.

Before starting the store visit, a comprehensive meeting, including presentation took place. The information given and topics discussed included:

 Overview on store data  Information on the Irish Environmental legislation and practices  Compliance with EU targets  Waste Infrastructure (national, international)  National Awareness campaigns  Obligations for Retailers  In-store waste management

Water management is partly organised by rain water harvesting, which saves 50m³/month. Heating is partly supplied by a geothermal system. The IKEA store in Dublin also organised a “furniture-take- back” system, which is based on a voluntary initiative. In 2012, 57 tonnes of furniture were taken back, of which 15% could be reused for charity.

Table 2-7: Exemplary environmental and sustainability activities identified at IKEA, Dublin

Type of Explanation Illustration Measure In-store waste Recycling stations for customers and co-workers in place management

Waste management of store waste

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Type of Explanation Illustration Measure

Waste sorting (plastic, cardboard, etc.)

Awareness - Information in regard to public transport raising - Schedules for operating buses (transport) - Maps for orientation

Waste Reusable boxes for transport, which can be disassembled into their prevention individual components for optimised transport and optimised transport

Waste - Bargain corner for exhibits and furniture with small damage, prevention being sold with discount - “Workshop” for repackaging and other construction tasks

Sustainable - A milk dispenser, saves 250.000 capsules /month / store products - All coffee products sold/served in IKEA stores is UTZ certified - Dispenser for napkins helps to prevent waste (50% less napkins are used) - Mustard/Ketchup dispenser save packaging material

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Type of Explanation Illustration Measure

The store visit also started with a general introduction to numbers and activities provided by the store manager and the environmental specialist. The topics introduced and discussed were:

- Waste management strategy for Northern Ireland (NI) “Towards Ressource Management” - Local waste statistics - Introduction on IKEA´s recycling rates for NI - Polythene carrier bag (5 pence charge reduced the use significantly) - Education initiative (includes sustainability efforts, collaboration with NGO´s like WWF)

Table 2-8: Exemplary environmental and sustainability activities identified at IKEA, Belfast, Northern Ireland

Type of Explanation Illustration Measure Optimised Many products in IKEA´s product range are designed for optimised transport transport, as shown in the illustration

Energy Automatic light control (areas that are not used switch off lights efficiency automatically)

Sustainable “Sustainable life at home”: products Yearly improvement of products and environmental performance. Examples are: - Water-taps: Reduce water flow without affecting the pressure; saves water and energy - Promotion of products which reduce waste or water- and energy usage (approximately 350 products in range) - Induction hub: 40% energy efficiency - New design of products, e.g. fridges to reduce food waste

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Type of Explanation Illustration Measure Sustainable - Pocket lamp manually operated products and - Substratum and products from natural/renewable materials communication - Communication in regard to energy saving light bulbs (e.g. uses 80% less energy)

Optimised - Cardboard pallets transport - Smart packaging

In-store waste Including communication to co-workers management / Recycling

Recycling No wrapping paper available – used newspapers are used instead station for customers / packaging minimisation

Sustainable UTZ certified coffee products

Awareness Initiative to donate 1 £ to the Woodland Trusts “Trees for raising Communities” scheme.

Further information given during the store tour included information on the IKEA cookbook, explaining how to use left overs in order to reduce food waste. And IKEA reached a 85% (UK wide) recycling rate in 2012 and reached a cost positive status by this.

Conclusion: We would like to highlight the extraordinary effort of IKEA made organizing this store visit. The information given was very detailed and self-critical. Both visits focused on the waste management and explained locally given circumstances and solutions.

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2.9 Lidl

Lidl was selected for a store visit due to the following commitments reported to the MAP this year:

 Extended range and number of sustainable products  Locally sourced and manufactured products  Environmentally friendly freezing cabinets  Energy efficiency measures  Sustainable fish

The store visits took place at

 Lidl store, Albert-Roßhaupter Straße, 81369 Munich, Germany  Lidl store, Hermann-Böcker Straße, 82140 Olching, Germany

The REAP contact person (Manager Public Affairs) and the store manager supported the visits. Taking photos and notes was allowed.

The focus of the store visit was based on verification of the reported commitments as well as new/interesting/innovative developments compared to the visit in 2011. In addition the opportunity was used to check any other environmental activity taken.

The first visit was performed at the Lidl store in Munich, a supermarket offering mainly food products.

Before starting the store visit, a short conversation and mutual introduction took place. The Public Affairs Manager presented the latest developments and numbers relevant to the commitments reported as well as environmental/social projects performed. Two Brochures, copies of marketing material, as well as website prints related to environmental activities were handed out at this occasion.

Table 2-9: Exemplary environmental and sustainability activities identified at Lidl, Munich, Germany

Type of Measure Explanation Illustration Sustainable food A broad range of organic and fair trade products is offered in products store (125 products in range in 2013)

Many locally sourced products are offered and presented as Food Market products to promote. Customer Campaign: “Block

presentation” of locally sourced fresh food products.

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Type of Measure Explanation Illustration

Sustainable fish Many MSC labelled seafood products and communication measures

Eco-labelled UTZ certified chocolate / Rainforest Alliance certified chocolate products

Bottle recycling All returnable bottles are automatically sorted by the bottle recycling station (material and colours). Recycled content of own-brand “Freeway”, “Saskia” and “Mixxed up” bottles is >50 % since February 2012.

Energy efficiency Energy saving and more environmentally friendly freezing measures cabinets (including an electronic speed-controlled compressor, automatic defrosting, LED lights, increased glass cover, natural refrigerants). Lighting in store

Communication Communication promoting several, more sustainable products (“Blauer Engel”, Fair Trade, Animal welfare, Organic own-brand products, MSC labelled products)

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Type of Measure Explanation Illustration

Table 2-10: Exemplary environmental and sustainability activities identified at Lidl, Olching, Germany

Type of Measure Explanation Illustration Sustainable A broad range of organic, fair trade products, locally sourced products products

Special promotion of locally sourced products by advertising combinations with other products (e.g. bread and locally sourced butter) Food waste Cooperation with Food Banks “Die Tafeln” to reduce food waste (reduction / are in place. prevention)

Products are put on discount shortly before expiry date Eco-labelled FSC labelled, EU-Eco labelled and “Sustainable cleaning” labelled products products

Communication Several examples of in-store communication promoting sustainable products

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Type of Measure Explanation Illustration

Waste Recycling station for paper, plastic and batteries. Communication management / in regard to re-use of bags. Packaging minimisation (fresh food). Recycling

Energy efficiency New stores 100% heated using waste heat from refrigerated measures section. Integral plant produces entire heating and cooling requirements (no more fossil fuels).

Conclusion: During the store visit all commitments could be verified. We would like to highlight the enormous range of eco-labelled products offered in the stores as well as the new technical concept of integral plants saving up to 55 tons of CO2 per annum and store.

2.10 Royal Ahold - Albert Heijn

The first visit to Albert Heijn took place in Hessenplein 25, in the centre of Antwerpen (BE) and the second in Zeelandstraat 40, Hoboken-Antwerpen (located in the south). The visits were accompanied by Liliane van Heteren (Manager Corporate Responsibility), Onno Franse (Program Director Healthy Living & Climate Action) and the store managers.

Based on the commitments reported for MAP this year the visits focussed on:

4. Sustainable own-brand packaging 5. Eliminate free disposal shopping bags 6. Communication policy to ensure customers to reduce, re-use and recycle

Further topics were:

 Energy reduction measures in stores  Waste management

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 Sustainable products  Communication measures in stores

In addition any other sustainability activity taken e.g. product range was considered as far as highlighted. Take back systems and collection points are summarised under waste management. Taking photos and notes was allowed.

Table 2-11: Exemplary environmental and sustainability activities identified at Albert Heijn in Hessenplein/Antwerpen

Type of Measure Explanation Illustration Sustainable own- Sustainable packaging is available for some products, eg. egg- brand Packaging carton made of recycling material, special plastic bottles for olive oil. (Aim is to minimize the environmental impact of the own- brand packaging throughout its entire lifecycle – from raw material to disposal – without harming the protective function of the packaging.)

Shopping bags Free disposal shopping bags are banned and only reusable customers’ bags with environmental information are available (jute, fibre-plastic, blue box, plastic bags made of recycled materials / at different prices).

Communication Permanent posters and information signs are placed in order to measures to promote sustainability campaigns and to point to seasonal products. customers in Information for customers regarding environmental topics is also store available by the free magazine at the store and by visiting the website; e.g. in October 2012, Albert Heijn launched its new responsible retailing campaign, known as “Meer Doen” www.ah.nl/meerdoen (or “Do More”), on Facebook. Albert Heijn stores across the Netherlands started communicating about their health and sustainability activities to customers, in order to raise awareness about how small steps can add up to a big impact.

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Type of Measure Explanation Illustration

Waste The store was equipped with a return point for beverage bottles management and a collection point for batteries in the entrance area. system in store Waste separation facilities in store comprise: Plastics, cardboard and paper, metals, organic waste and customers’ wastes. Cardboards and Plastic foils are pressed into packages and sent back to the distribution center, and will be used in recycling processes. Reusable transport carrier boxes for fruits/vegetables and meat are used. Employees are trained via e-learning regarding waste management and prevention of waste. Customers are asked regarding need for packaging fruits and

vegetables (e.g. grapefruits, cauliflower) to reduce packaging and avoid waste. Customers are reminded to purchaise sustainable shopping bags or reuse the normal plastic bags to avoid waste.

Energy reduction Wallfridges are equipped with special designed glass doors, measures leading to savings in electricity consumption of 50%. Refrigeration units are covered with doors, leading to savings in electricity consumption of 25%. Cooling shelves are equipped with LED lights. Customers’ are asked to keep doors closed. Obligque coolers are closed by night curtains. The store is equipped with a system that uses 100% CO2 for freezing, and a refrigerant whose global warming potential (GWP) is almost three times lower than the refrigerant used until 2009 for cooling.

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Type of Measure Explanation Illustration

Heat recovery system from refrigeration used for store heating and warm water supply. Pipes in storage areas are well isolated to reduce energy loss.

Lighting is with low energy fluorescent tubes with reflectors, with energy saving lamps and halogen spots. Automatically

turning-off when the store is closed and reduced use of light (-50

%) during cleaning and delivery activities. Natural light is entering from the facade.

Water Sensor-controlled water taps are used. management

Organic food Organic food is presented together with conventional goods in the majority of product categories. A few products bear the EU eco-label.

Albert Heijn also offers their own brand “Pure and Honest” for organic food. Also free-range organic eggs are offered.

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Type of Measure Explanation Illustration Sustainable Animal welfare products Since 2011, the range of pork sold at Albert Heijn is produced in a more animal-friendly way. Almost all pork products hold a minimum of one “Beter Leven” (better life) star out of a possible three, from the Dierenbescherming (Dutch animal welfare society). Albert Heijn’s“AH puur&eerlijk” (organic range) pork and its “scharrelvlees” (free-range) pork already held three and two stars, respectively. In 2012, Albert Heijn made chicken with one, two and three Beter Leven stars available in all its stores, and currently sells over 75% of all free-range and organic chicken sold in the Netherlands.

Eco-labelled/certified products Labels such as MSC, FSC, Blauer Engel, Nordic ecolabel, Fair trade and UTZ could be identfied.

Food Waste To avoid food waste poducts which will reach shortly “best before end-date” are sold with reduction. All products are monitored online via code-book.

Table 2-12: Exemplary environmental and sustainability activities identified at Albert Heijn in Zeelandstraat/Antwerpen

Type of Measure Explanation Illustration Sustainable own- Sustainable packaging is existent for some products, eg. egg- See above. carton made of recycling material, special plastic bottles for olive brand Packaging oil. (Aim is to minimize the environmental impact of the own- brand packaging throughout its entire lifecycle – from raw material to disposal – without harming the protective function of the packaging.)

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Type of Measure Explanation Illustration Shopping bags Free disposal shopping bags are banned and only reusable customers’ bags with environmental information are available (jute, fibre-plastic, blue box, plastic bags made of recycled materials / at different prices).

Communication Permanent posters and information signs are placed in order to measures to promote sustainability campaigns and to point to seasonal products. customers in Information for customers regarding environmental topics is also store available by the free magazine at the store and by visiting the website; e.g. in October 2012, Albert Heijn launched its new responsible retailing campaign, known as “Meer Doen” www.ah.nl/meerdoen (or “Do More”), on Facebook. Albert Heijn stores across the Netherlands started communicating about their health and sustainability activities to customers, in order to raise awareness about how small steps can add up to a big impact.

Waste The store was equipped with a return point for beverage bottles management and a collection point for batteries in the entrance area. system in store Waste separation facilities in store comprise: Plastics, cardboard and paper, metals, organic waste and customers’ wastes. Cardboards and Plastic foils are pressed into packages and sent back to the distribution center, and will be used in recycling processes. Reusable transport carrier boxes for fruits/vegetables and meat are used. Employees are trained via e-learning regarding waste management and prevention of waste. Customers are asked regarding need for packaging fruits and vegetables (e.g. grapefruits, cauliflower) to reduce packaging and avoid waste. Customers are reminded to purchaise

sustainable shopping bags or reuse the normal plastic bags to

avoid waste.

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Type of Measure Explanation Illustration Energy reduction Wallfridges are equipped with special designed glass doors, measures leading to savings in electricity consumption of 50%. Refrigeration units are covered with doors, leading to savings in electricity consumption of 25%. Cooling shelves are equipped with LED lights. Customers’ are asked to keep doors closed. Obligque coolers are closed by night curtains. The store is equipped with a system that uses 100% CO2 for freezing, and a refrigerant whose global warming potential (GWP) is almost three times lower than the refrigerant used until 2009 for cooling.

Heat recovery system from refrigeration used for store heating and warm water supply. Pipes in storage areas are well isolated to reduce energy loss.

Lighting is with low energy fluorescent tubes with reflectors, with energy saving lamps and halogen spots. Automatically turning-off when the store is closed and reduced use of light (-50 %) during cleaning and delivery activities. Natural light is entering from the facade.

Organic food Organic food is presented together with conventional goods in the majority of product categories. A few products bear the EU eco-label.

Albert Heijn also offers their own brand “Pure and Honest” for organic food. Also free-range organic eggs are offered.

Sustainable Animal welfare See above. Since 2011, the range of pork sold at Albert Heijn is produced in products a more animal-friendly way. Almost all pork products hold a minimum of one “Beter Leven” (better life) star out of a possible three, from the Dierenbescherming (Dutch animal welfare society). Albert Heijn’s“AH puur&eerlijk” (organic range) pork

and its “scharrelvlees” (free-range) pork already held three and two stars, respectively. In 2012, Albert Heijn made chicken with one, two and three Beter Leven stars available in all its stores, and currently sells

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Type of Measure Explanation Illustration over 75% of all free-range and organic chicken sold in the Netherlands.

Eco-labelled/certified products Labels such as MSC, FSC, Blauer Engel, Nordic ecolabel, Fair trade and UTZ could be identfied.

Food Waste To avoid food waste poducts which will reach shortly “best before end-date” are sold with reduction. All products are monitored online via code-book.

Conclusion: During the store visits visible commitments such as “Sustainable own-brand packaging”, “Eliminate free disposal shopping bags” and “Communication measures in store” could be verified. Albert Heijn has taken numerous measures regarding energy efficiency and reduction. Furthermore we would like to highlight the well-organized waste management and engagement regarding environmental protection.

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3. Annex III

3.1 Implementation of Issue Paper recommendations – policy makers

3.1.1 Energy efficiency of stores

Table 3-1: Energy efficiency of stores What policy makers can do Policy actions and initiatives Ensure that EU and NEEPs (National - Directive 2012/27/EU on energy efficiency Energy Efficiency Action Plans) - Commission Staff Working Document on progress report of properly address all sectors of the the Energy Efficiency Action Plan 2006 [SEC/2011/275] economy including retail companies - Project “Energy Efficiency Watch”: Review of all first NEEAPs as well as second NEEAPs by surveying the implementation status, co-financed by the European Commission (EC) - http://www.energy-efficiency-watch.org/ - On 8 March 2011, the European Commission adopted the Communication "Energy Efficiency Plan 2011" for saving more energy through concrete measures. The set of measures proposed aims at creating substantial benefits for households, businesses and public authorities It will support measures to help retailers make best use of energy labels. - Communication "Energy Efficiency Plan 2011" [COM/2011/0109] Encourage companies to better - Companies are addressed via projects and communication understand and monitor energy measures, e.g. “Energy Consumption Targeting and Monitoring consumption Project” under the “CO2 Free” Project funded by the EC - http://www.co2free-project.eu/ - The European GreenBuilding Programme - http://re.jrc.ec.europa.eu/energyefficiency/greenbuilding/ind ex.htm - Benchmarking of buildings is voluntary and leaves potential to further pursue the monitoring of energy consumption Encourage energy audits by SME - Directive 2012/27/EU on energy efficiency: Member States shall preferably by trade associations for develop programmes to encourage SMEs to undergo energy smaller retailers audits and the subsequent implementation of the recommendations from these audits - Support by the European Energy Service Initiative http://www.european-energy-service-initiative.net/ - Intelligent Energy Europe project: EneRgy Audits in SMEs (ERASME) - http://eaci- projects.eu/iee/page/Page.jsp?op=project_detail&prid=2502 Help to improve the quality of - European Energy Service Initiative funded by EC- energy audits and certifiers http://www.european-energy-service-initiative.net/ (Toolbox including a Standard Document for Energy Audits and Training Modules) - EMAS - http://ec.europa.eu/environment/emas/index_en.htm - Potential in support of ISO/EN ISO 14001 Improve access of small retailers to - Intelligent Energy Sector Group (http://portal.enterprise-

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What policy makers can do Policy actions and initiatives environmental expertise through europe-network.ec.europa.eu/about/sector- business support programmes such groups/intelligent-energy) as the Enterprise Europe Network - Local Enterprise Europe Network (www.enterprise-europe- and similar national and regional network.ec.europa.eu/info/network_en.htm) schemes Improve/encourage incentive - National Energy Efficiency Action Plans programmes at national level - Commission Staff Working Document on National Energy Efficiency Action Plans (NEEAPs): update on implementation [SEC/2011/276]

3.1.2 Optimisation of distribution system

Table 3-2: Optimisation of distribution system What policy makers can do Policy actions and initiatives Harmonisation: Ensure a holistic - EU Directive 2012/27/EC and NEEAP - - Commission Staff approach which recognises the need Working Document on National Energy Efficiency Action Plans to combine efficiency and (NEEAPs): update on implementation [SEC/2011/276] sustainability Intermodality: promotion of the co- - White Paper 2011 - Roadmap to a Single European Transport operation between modes of Area - Towards a competitive and resource efficient transport transport, in particular between rail system - and roads as well as the recognition http://ec.europa.eu/transport/strategies/2011_white_paper_e of the need of all modes of n.htm transport. Investigate the possible - European Strategy 2007 – Logistics: Keeping freight moving / use of fiscal incentives for The EU's freight transport agenda: Boosting the efficiency, investment in equipment and integration and sustainability of freight transport in Europe facilities in connection with (COM 2007/606) - terminals and other loading points http://ec.europa.eu/transport/themes/strategies/2007_logisti for combined transport. cs_en.htmEuropean - Marco Polo Programme - http://ec.europa.eu/transport/marcopolo/about/index_en.ht m - Regulation (EC) No 1382/2003- http://eur- lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2003:196:00 01:0006:EN:PDF - INTERACT - http://www.interact-eu.net/ - Revision of Directive 96/53/EC - http://ec.europa.eu/transport/road/consultations/2012-02- 27-weights-and-dimensions_en.htm - Trans-European transport network (TEN-T) - http://ec.europa.eu/transport/infrastructure/index_en.htm - Connecting Europe Facility (CEF) - http://ec.europa.eu/transport/infrastructure/connecting_en.h tm - HORIZON 2020: smart, green and integrated transport research - http://ec.europa.eu/research/transport/news/items/horizon2

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What policy makers can do Policy actions and initiatives 020-proposal_en.htm - EU Transport Action Plan & EU Directive 2010/40/EU on the framework of deployment of Intelligent Transport Systems in the field of road transport and for interfaces with other modes of transport - http://ec.europa.eu/transport/its/road/action_plan/action_pla n_en.htm Rail: Ensure effective liberalisation - The 4th Railway Package – Completing the single European of railways in Europe; strive for cost- railway area to foster European competitiveness and growth - efficient, reliable, and quality rail http://ec.europa.eu/transport/modes/rail/packages/2013_en. freight service. htm - White Paper 2011 - http://ec.europa.eu/transport/strategies/2011_white_paper_e n.htm - TEN-T - http://ec.europa.eu/transport/infrastructure/index_en.htm - European Rail Traffic Management System (ERTMS) for increased competitive and safer rail transport - http://ec.europa.eu/transport/rail/interoperability/ertms/ert ms_en.htm Clean energies: Promote the - Intelligent Transport Systems Action Plan & Directive with development of lower GHG fuels. several initiatives, e.g. “Intelligent Car Initiative”, “Green Initiative”, Greening Transport Package” - http://ec.europa.eu/transport/its/road/action_plan/action_pla n_en.htm - Reduce emissions from transport - http://ec.europa.eu/clima/policies/transport/index_en.htm Vehicle standards: Further action to - Proposal for amending Directive 96/53/EC laying down for reduce environmental impacts of certain road vehicles circulating within the Community the vehicle operations, including vehicle maximum authorised dimensions in national and international aerodynamics traffic and the maximum authorised weights in international traffic - http://ec.europa.eu/transport/modes/road/weights- and-dimensions_en.htm - Reducing emissions from transport: Light-duty vehicles, Heavy- duty vehicles, CO2-labelling - http://ec.europa.eu/clima/policies/transport/vehicles/index_e n.htm PPP: Promote public-private - Green Paper 2007: Towards a new culture of urban mobility partnerships to improve and find - ITS (Intelligent Transport Systems) – Action Plan on urban creative solutions for urban transport – transport policies, involving all - Future Internet PPP Use Case Project - http://www.finest- stakeholders and avoiding ppp.eu/aim-a-approach unnecessary restrictive rules - Support of EPEC (European PPP Expertise Centre) - concerning the last mile http://www.eib.org/epec/index.htm - TEN-T Projects on PPP - http://tentea.ec.europa.eu/en/ten- t_projects/ten-t_projects_by_transport_mode/ppp_public- private_partnership.htm Information: a better knowledge of - Regulation (EU) No 70/2012 on statistical returns in respect of

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What policy makers can do Policy actions and initiatives transport chains, loads, weights etc the carriage of goods by road is needed. The EU needs better - STTP (Strategic Transport Technology Plan) - statistics to better choose the right http://ec.europa.eu/transport/research/sttp/sttp_en.htm instruments. Local authorities - TRIP (Transport research and innovation portal) - should – together with the relevant http://www.transport-research.info/web/index.cfm associations - promote the transfer of knowledge and good practices to SMEs. Green Public Procurement: Promote - GPP (Green public procurement), several initiatives such as more fuel efficient vehicles for own Action Plan, Projects, Studies, Training and Awareness raising - lorries/trucks and public transport http://ec.europa.eu/environment/gpp/index_en.htm services. - Support of Green Freight Europe (GFE) - http://www.greenfreighteurope.eu/

3.1.3 Marketing and Effective Communication

Table 3-3: Marketing and Effective Communication What policy makers can do Policy actions and initiatives Ensure coherence between different - EU ecolabel workplan 2011-2015 - policy areas ec.europa.eu/environment/ecolabel/about_ecolabel/pdf/wor k_plan.pdf - Product Bureau (PB) on EU Ecolabel and Green Public Procurement within the Joint Research Centre (JRC) - http://susproc.jrc.ec.europa.eu/product_bureau/projects.html When reviewing the SCP action plan, - SCP action plan currently under revision analyse the issue of consumer behaviour. Other issues to consider are (i) the assessment of good practice models to encourage behavioural change and (ii) build in state of play of what consumers want/understand Improve the knowledge base, - Communication Building the Single Market for Green Products identifying the hot spots according (COM 2013/0196) - http://eur- to consistent and credible LCAs. lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:52013DC0 Current environmental LCA 196:EN:NOT databases are often incomplete - JRC’s Product Environmental Footprint (PEF) - (missing emission factors for many http://ec.europa.eu/environment/eussd/smgp/dev_pef.htm common ingredients and - ISO 14040 components). Harmonisation - Guide for business and policy makers (JRC): Making between these databases and LCA sustainable consumption and production a reality (2010) - methodologies is needed to make http://lct.jrc.ec.europa.eu/pdf- them interoperable and produce directory/Making%20sustainable%20consumption%20and%20 robust, reliable and comparable production%20a%20reality- results. A%20guide%20for%20business%20and%20policy%20makers% 20to%20Life%20Cycle%20Thinking%20and%20Assessment.pdf - European Platform on Life Cycle Assessment -

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What policy makers can do Policy actions and initiatives http://ec.europa.eu/environment/ipp/lca.htm - ILCD Handbook - http://lct.jrc.ec.europa.eu/pdf- directory/ILCD-Handbook-General-guide-for-LCA-DETAIL- online-12March2010.pdf Intensify efforts for better consumer - The European Consumer Agenda - education and consumer trust by http://ec.europa.eu/consumers/strategy/index_en.htm#agen public authorities and other players da consumers trust. Messages must - Europa Diary - also be consistent over time. http://ec.europa.eu/consumers/europadiary/uk/index_en.ht m - Dolceta Consumer Classroom - http://www.consumerclassroom.eu/ - Training courses for staff of consumer organizations - http://ec.europa.eu/consumers/empowerment/cons_network s_en.htm#training Facilitate access to environmentally - Ecodesign Directive (2009/125/EC) - friendlier products at affordable http://ec.europa.eu/enterprise/policies/sustainable- prices, introduce different types of business/ecodesign/index_en.htm incentives for consumers; - Resource Efficiency Roadmap (COM 2011/571) - http://ec.europa.eu/environment/resource_efficiency/about/r oadmap/index_en.htm - Communication “Building a single market for green products” (COM 2013/0196) - http://eur- lex.europa.eu/Result.do?T1=V5&T2=2013&T3=0196&RechTyp e=RECH_naturel&Submit=Search Revise mandatory rules for labelling - Evaluation of the Action plan for sustainable consumption, in order to limit on-pack information production and industry including the Energy – Labelling to a minimum and through this Directive and the voluntary EU-Ecolabel Directive - achieve greater clarity of http://ec.europa.eu/environment/eussd/pdf/14.%20SCP- information. Other instruments such SIP%20AP%20Mid%20Term%20-%20Final%20Report.pdf as SMS or websites might prove - Revision of the SCP Action Plan and progress made in 2012 - more appropriate for some http://europa.eu/legislation_summaries/environment/general information particulars; _provisions/ev0005_en.htm Provide guidance on corporate - New policy on corporate social responsibility (Renewed EU green claims strategy 2011 – 2014 for CSR) - http://ec.europa.eu/enterprise/policies/sustainable- business/corporate-social-responsibility/index_en.htm - DEFRA: Green claims guidance - https://www.gov.uk/government/publications/green-claims- guidance Educate consumers on the - European Consumer Agenda - environmental benefits of correct http://ec.europa.eu/consumers/strategy/index_en.htm#agen product use and correct packaging da disposal; - Waste Framework Directive (2008/98/EC) - http://ec.europa.eu/environment/waste/framework/ - Dolceta Consumer Education “Effects of consumption on the environment” - http://www.dolceta.eu/united- kingdom/Mod4/Effects-of-consumption-on-the.html

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What policy makers can do Policy actions and initiatives Stimulate and promote ecolabels, - Martketinguide EU Ecolabel - the organic and other certified http://ec.europa.eu/environment/ecolabel/documents/marke schemes to increase the number of ting_guide_en.pdf products with such labels or - The Workshop Project - http://www.euecolabel.eu/ information (e.g. information on - Website Information for consumers and businesses - websites). Enhance the knowledge http://ec.europa.eu/environment/ecolabel/index_en.htm and credibility of these schemes and - EU Ecolabel Work Plan for 2011 – 2015 - improve even further their http://ec.europa.eu/environment/ecolabel/about_ecolabel/p credibility; df/work_plan.pdf Promote green public procurement - Ecolabel and Green public procurement - http://ec.europa.eu/environment/ecolabel/ecolabel-and- green-public-procurement.html - Buying Green! - guidance document to help public authorities to buy goods and services with a lower environmental impact - http://ec.europa.eu/environment/gpp/index_en.htm - Good GPP Practice Brochure - http://ec.europa.eu/environment/gpp/index_en.htm

3.1.4 Timber and Timber Management

Table 3-4: Timber and Timber Management What policy makers can do Policy actions and initiatives Help level the playing field for - Regulation (EU) No. 995/2010 laying down the obligations of responsible actors in the supply operators who place timber and timber products on the chain by generating workable market - http://eur- legislation to combat illegally logged lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2010:295:00 timber. 23:0034:EN:PDF - Regulation (EU) No 607/2012 on the detailed rules concerning the due diligence system and the frequency and nature of the checks on monitoring organisations as provided for in Regulation (EU) No 995/2010 of the European Parliament and of the Council laying down the obligations of operators who place timber and timber products on the market - http://eur- lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2012:177:00 16:0018:EN:PDF Focus the legislative action on issues - Communication of the European Commission on deforestation such as illegal logging, deforestation, (COM 2008/645) - forest degradation and infringement http://ec.europa.eu/environment/forests/deforestation.htm of tenure rights. - Support of the UNFCCC global agreement for the period 2013- 2020 (development of a Global Forest Carbon Mechanism) - http://ec.europa.eu/environment/forests/deforestation.htm - FLEGT (Forest Law Enforcement, Governance and Trade Action Plan) - http://www.euflegt.efi.int/portal/home/flegt_intro/ Co-operate with relevant actors to - Forest Europe (Ministerial conference on the Protection of challenge the lack of certified forests Forests in Europe has developed common principles, criteria in regions other than EU and North and guidelines for sustainable forest management) America as well as in the EU (and http://www.foresteurope.org/

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What policy makers can do Policy actions and initiatives North America). Co-ordinate with local authorities in - FOREST (FOREST is in charge of establishing a European Forest order to provide businesses with the Data Centre (EFDAC) as the central point for forest information tools to make informed choices (e.g. at European level in support to relevant EU policies, and as the monitoring systems, forest basis of the European Forest Monitoring System proposed in database). the EU Forest Action Plan) - http://forest.jrc.ec.europa.eu/ Implement sustainability - FLEGT licensed timber and EU Member State Procurement requirements for timber in public Policies - procurement policies. http://ec.europa.eu/development/icenter/repository/Public% 20procurement%20policy%20and%20FLEGT%20VPAs%20briefi ng%20note.pdf

3.1.5 Environmental LIFE CYCLE Information for Products Used Every Day in Households

Table 3-5: Environmental LIFE CYCLE Information for Products Used Every Day in Households What policy makers can do Policy actions and initiatives Establishment of a central public - European Platform on Life Cycle Assessment (EPLCA) - repository of high quality and http://lct.jrc.ec.europa.eu/ consistent life cycle data, including - ELCD (European European Reference Life Cycle Database) - data from suppliers all over the http://lct.jrc.ec.europa.eu/assessment/data world. This central repository would - ILCD (International Reference Life Cycle Database) Handbook highly enhance the application and based on the existing international standards on LCA, ISO reliability of life cycle approaches 14040/44, provides governments and businesses with a basis whilst reducing the related costs for assuring quality and consistency of life cycle data, methods and assessments – http://lct.jrc.ec.europa.eu/pdf- directory/ILCD-Handbook-General-guide-for-LCA-DETAIL- online-12March2010.pdf - European Environment Agency (EEA) Guide to LCA - a guide to approaches, experiences and information sources - http://www.eea.europa.eu/publications/GH-07-97-595-EN-C Promote voluntary - ILCD (International Reference Life Cycle Database) Handbook - government/producer initiatives to http://lct.jrc.ec.europa.eu/pdf-directory/ILCD-Handbook- provide coherent, quality assured General-guide-for-LCA-DETAIL-online-12March2010.pdf life cycle information for key product - European Platform on Life Cycle Assessment (EPLCA) - groups http://lct.jrc.ec.europa.eu/ - ELCD (European European Reference Life Cycle Database) - http://lct.jrc.ec.europa.eu/assessment/data Promote development, - European Commission's information hub on life cycle thinking improvement, availability and use of based data, tools and services - standards and recommendations for http://lca.jrc.ec.europa.eu/lcainfohub/index.vm life cycle information - LCA Resources Directory - http://lca.jrc.ec.europa.eu/lcainfohub/directory.vm Promote fiscal and pricing policies - EIPRO (Environmental Impact of PROducts) & IMPRO that reflect the cost of (Environmental IMprovement of PROducts) - environmental impacts and resource http://ec.europa.eu/environment/ipp/identifying.htm

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What policy makers can do Policy actions and initiatives consumption from a life cycle - SUSPROC (Sustainable Consumption & Production: Integrated perspective (internalisation of Product policy and Eco design) - external costs) http://susproc.jrc.ec.europa.eu/activities/IPP/index.html - Inventory of measures for internalising external costs in transport - http://ec.europa.eu/transport/themes/sustainable/internalisa tion_en.htm - Study on external environmental effects - ec.europa.eu/environment/ipp/pdf/ext_e ects_ nalreport.pdf Promote and widen the scope of e.g. - SCP Action Plan - eco-design legislation to remove http://ec.europa.eu/enterprise/policies/sustainable- poor environmentally performing business/environment-action-plan/ products from the market as well as - Ecodesign Directive (2009/125/EC) - http://eur- eco-label to help identify better lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2009:285:00 performing products, taking into 10:0035:EN:PDF account all environmental impacts - Sustainable product policy (Mandatory energy and beyond energy efficiency environmental labeling, voluntary Ecolabel) http://ec.europa.eu/enterprise/policies/sustainable- business/ecodesign/product-policy/labelling/index_en.htm - Ecodesign Working Plan 2012 – 2014 setting out an indicative list of products to be considered in priority for implementing measures in 2012-2014 - http://ec.europa.eu/enterprise/policies/sustainable- business/ecodesign/product-groups/index_en.htm Provide support, especially for SMEs - Research Project “Boosting Life Cycle Assessment Use in (smaller and medium) companies by European Small and Medium-sized Enterprises: Serving Needs working with e.g. business of Innovative Key Sectors with Smart Methods and Tools” - associations to provide more LCAs, http://cordis.europa.eu/search/index.cfm?fuseaction=proj.do product group criteria/tools, etc. cument&PJ_RCN=11680553 - Study LCA to go - http://www.lca2go.eu/ - ILCD Handbook - http://www.google.de/url?sa=t&rct=j&q=&esrc=s&source=we b&cd=1&sqi=2&ved=0CCYQFjAA&url=http%3A%2F%2Flct.jrc.e c.europa.eu%2Fpdf-directory%2FILCD-Handbook-General- guide-for-LCA-DETAIL-online- 12March2010.pdf&ei=s1I7UJ6QEez34QT97oDQBw&usg=AFQj CNG4u46NnGWeNpK4E3LZwLbrlHf_Ag&sig2=6AtO9z6UPtj_yui m-w5J3A Further develop the one-stop shop - LCA Resources directory - via the European Platform on Life http://lca.jrc.ec.europa.eu/lcainfohub/directory.vm Cycle Assessment to help companies access scientifically sound product environmental information. Promote and extend Green Public - Green Public Procurement (GPP)- Procurement, with a view to making http://ec.europa.eu/environment/gpp/index_en.htm it mandatory in the medium term - GPP National Action Plans - http://ec.europa.eu/environment/gpp/action_plan_en.htm Strengthen the coordination and - Review of the Ecodesign Directive -

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What policy makers can do Policy actions and initiatives synergies between instruments http://ec.europa.eu/enterprise/policies/sustainable- based on life cycle approach, such as business/ecodesign/review/index_en.htm eco-design, eco-label etc. by - Working Plan 2012 – 2014 setting out an indicative list of identifying common criteria that are products to be considered in priority for implementing applicable to different instruments measures in 2012-2014 - as far as possible. http://ec.europa.eu/enterprise/policies/sustainable- business/ecodesign/product-groups/index_en.htm

3.1.6 Measurement and reduction of carbon footprint of stores

Table 3-6: Measurement and reduction of carbon footprint of stores What policy makers can do Policy actions and initiatives Invest resources in education in - EU Energy Education corner “ManagEnergy” - http://learn- order to improve the knowledge energy.net/education/#3 about carbon emissions amongst - “ManagEnergy” focuses on different themes such as energy consumers and business. efficiency to lower carbon emissions - http://www.managenergy.net/ee.html - EU Sustainable Energy Week (EUSEW) – http://eusew.eu/ - LIFE+ grants to NGOs for providing environmental education - http://ec.europa.eu/environment/ngos/index_en.htm Invest resources and provide - Horizon 2020 – subsidies to R&D initiatives. http://ec.europa.eu/research/horizon2020/index_en.cfm?pg= h2020 - LCT (Life Cycle Thinking) Projects - http://lct.jrc.ec.europa.eu/assessment/projects - EU Research & Innovation (Research Activities) - http://ec.europa.eu/research/energy/eu/research/index_en.h tm - EU Research & Innovation (EU Climate and Energy Policy) - http://ec.europa.eu/research/energy/eu/policy/energy-and- climate-policy/index_en.htm - Product Environmental Footprint (PEF) is a Life Cycle Assessment (LCA) based method to calculate the environmental performance of a product - http://ec.europa.eu/environment/eussd/smgp/product_footp rint.htm Ensure the implementation of the - EU Ecolable Criteria and Revision - Sustainable Consumption and http://ec.europa.eu/environment/ecolabel/criteria- Production Action Plan through development-and-revision.html developing ambitious Ecodesign, - Ecodesign directive (2009/125/EC) - http://eur- Energy Labelling and Eco-label lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32009L012 criteria. 5:EN:NOT Provide incentives for companies to - “European Business Awards for the Environment” - improve the environmental impact http://ec.europa.eu/environment/awards/ of their premises (e.g. schemes to - “EMAS Award” - promote and facilitate investment in http://ec.europa.eu/environment/emas/emasawards/awards. store renewable energy production). htm

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What policy makers can do Policy actions and initiatives - EcorSys “Study on Incentives Driving Improvement of Environmental Performance of Companies“ - ec.europa.eu/environment/pubs/pdf/Incentives_Ecorys.pdf Invest resources and provide - EU Climate Action “The EU climate and energy package” - subsidies to R&D initiatives. http://ec.europa.eu/clima/policies/package/index_en.htm Calculate the carbon footprint of - EMAS (Eco Management and Audit Scheme) - their own buildings and publish a http://www.emas.de/meta/english/ reduction target - “Environmental Statement of the European Parliament” - http://www.europarl.europa.eu/pdf/emas/environmental_Sta tement_EN.pdf - EU 20 % reduction target for 2020 - http://ec.europa.eu/clima/policies/g-gas/index_en.htm

3.1.7 Labelling

Table 3-7: Labelling What policy makers can do Policy actions and initiatives When reviewing the Sustainable - Year 2011 Midterm-evaluation of the SCP/SIP-Action Plan Consumption and Production and - SCP/SIP currently under revision Sustainable Industrial Policy - Roadmap to a Resource Efficient Europe - http://eur- (SCP/SIP) Action Plan, ensure that lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2011:0571: policy instruments which address FIN:EN:PDF, Chapter 3.1 Sustainable Consumption and the production and demand side Production complement each other and drive fully integrated existing labeling approaches of sustainability looking carefully at neighbouring issues e.g. organic, fair-trade etc. so that where relevant common methodologies are used Ensure that mandatory labelling - Promotional tools of IEE (Intelligent Energy Europe) - schemes encompass clear http://ec.europa.eu/energy/intelligent/promotional- instructions for consumers and raise tools/index_en.htm awareness of the meaning of such - “Come on labels” Project comprising several national good schemes practice examples and dissemination - http://www.come-on- labels.eu/about-the-project/welcome-eu - An evaluation of the energy labelling directive is under way (http://www.energylabelevaluation.eu/eu/home/welcome Carry out information and - EUSEW (EU Sustainable Energy Week) - http://www.come-on- awareness-raising campaigns on the labels.eu/about-the-project/welcome-eu impact of consumption and on - EU Ecolabel Communciation Award - labelling schemes, in particular the http://ec.europa.eu/environment/ecolabel/awards.html EU Ecolabel and provide financial - EU Ecolabel Month (national) incentives for communication - EU Ecolabel campaign (national) campaign Continue to support smaller - GREEN (Greening Business through the Enterprise Europe producers to obtain ISO Type I labels Network) - http://www.green-eu.net/

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What policy makers can do Policy actions and initiatives - The Competitiveness and Innovation Framework Programme – Entrepreneurship and Innovation Programme (CIP-EIP) supports projects in eco-innovation through three initiatives: financial instruments, network of actors and pilot and market replication projects. - http://ec.europa.eu/environment/funding/intro_en.htm. Stimulate and promote LCA-based - ILCD Hanbook - http://lct.jrc.ec.europa.eu/pdf-directory/ILCD- environmental information of Handbook-General-guide-for-LCA-DETAIL-online- products (ISO Type III) 12March2010.pdf - GREEN (Greening Business through the Enterprise Europe Network - http://www.green-eu.net/ - Product Environmental Footprint - http://ec.europa.eu/environment/eussd/smgp/product_footp rint.htm Stimulate and promote ecolabels, - European Action Plan for Organic Food and Farming - the organic label and other certified http://ec.europa.eu/agriculture/organic/consumer- schemes to increase the number of confidence_en product groups with such labels. - Potential to support other private labels such as “Fair trade” Enhance the knowledge and - Regulation (EU) no 1151/2012 of the European Parliament and credibility of these schemes of the Council of 21 November 2012 on quality schemes for agricultural products and foodstuffs Encourage mutual recognition of - Global ecolabelling network - label certification schemes at global http://www.globalecolabelling.net/ level and drive harmonisation within - UNEP ecolabelling standards - the community market (avoid http://www.unep.org/resourceefficiency/Consumption/Stand national approaches) ardsandLabels/Eco-labelling/tabid/101342/Default.aspx Ensure the development of - EU GPP Engagement - ambitious green public procurement http://ec.europa.eu/environment/gpp/gpp_criteria_en.htm criteria through e.g. using ISO Type I - EU Ecolabel and Green Public Procurement equivalent criteria for Buildings - http://susproc.jrc.ec.europa.eu/buildings/

3.1.8 Packaging optimisation

Table 3-8: Packaging optimisation What policy makers can do Policy actions and initiatives In order to be able to work in a - EUROSTAT’s work on global value chains - coordinated manner and along the http://epp.eurostat.ec.europa.eu/statistics_explained/index.p whole supply chain, an improvement hp/Global_value_chains of EU reporting by EUROSTAT is - Environmental Data Centre on Waste - necessary (i.e. with a http://epp.eurostat.ec.europa.eu/portal/page/portal/waste/in standardization of methodologies troduction/ for calculating quantities of food and - EUROSTAT statistical database packaging waste). http://epp.eurostat.ec.europa.eu/portal/page/portal/eurostat /home/ - National Implementation Measures for the Directive 94/62/EC – TRIS Database http://ec.europa.eu/enterprise/tris/pisa/app/search/index.cf m?bTitle=False&

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What policy makers can do Policy actions and initiatives - 2005/270/EC: Commission Decision of 22 March 2005 establishing the formats relating to the database system pursuant to Directive 94/62/EC of the European Parliament and of the Council on packaging and packaging waste http://eur- lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32005D02 70:EN:NOT Ensure that packaging policies are - Green paper on Plastic Waste (European Commmission life-cycle based and do not cause COM(2013) 123 final) burden shifting of environmental - “Integration of resource efficiency and waste management impacts from packaging to products criteria in European product policy” - or discriminate unfairly between http://www.endseurope.com/docs/120828b.pdf packaging systems. - Workshop organised by the DG Environment: “Use of Life Cycle Assessment in Policy Making in the Context of Directive 94/62/EC (Packaging and Packaging Waste)” http://ec.europa.eu/environment/waste/eventspast/lca/work shop020620.htm Consider holistically the value chain - Enforcement of EPR scheme for packaging including the end-of-life of the - European Commission Project “Development of Guidance on selected packaging and its structural Extended Producer Responsibility” - http://epr.eu-smr.eu/ costs. A long term and across the - Promotion of eco-design in packaging life-cycle vision in economical, social, - Implementation and enforcement of essential requirements of ethical and political decisions with a the PPWD case by case approach seems the optimal solution. Support voluntary initiatives by - (SCP) Round Table is co-chaired by the European Commission businesses (e.g. GPPS, the Retail and food supply chain partners and supported by the UN Forum, the EU Food Sustainable Environment Programme (UNEP) and European Environment Consumption and Production Agency Roundtable, etc). - The Retail Forum is a joint initiative by the European Commission and the European Retail Sector - Green paper on Plastic Waste (European Commmission COM(2013) 123 final) Ensure that the principles of the - European Commission Project “Development of Guidance on PPWD are properly implemented in Extended Producer Responsibility” - http://epr.eu-smr.eu/ Member States, ensuring a high - Commission implementation report on the implementation of environmental protection and directive 94/62/EC – implementation period 2007-2009. avoiding distortions and restrictions COM(2013) 6 final. of competition within the EU and to - Member States implementation reports: Three-annual allow free circulation of packaged Member States’ implementation reports for the reporting goods. period 2007-2009 on the Directive 94/62/EC on the Packaging and Packaging Waste - DG Environment study, 2011: Options and feasibility of a European refund system for metal beverage cans. http://ec.europa.eu/environment/waste/packaging/cans/intro .htm - European Parliament study, 2011: A European Refunding Scheme for Drinks Containers.

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What policy makers can do Policy actions and initiatives http://www.europarl.europa.eu/delegations/en/studiesdownl oad.html?languageDocument=EN&file=59551. Ensure monitoring of compliance - DG Environment study, 2009: “A study on compliance with the with the Essential Requirements in Essential Requirements in the Member States” Member States as an existing tool http://ec.europa.eu/environment/waste/packaging/pdf/repor for packaging optimization and t_essential_requirements.pdf packaging waste prevention. - European Guidance for use of Standards, Essential Requirements for Packaging in Europe http://www.europen.be/?action=onderdeel&onderdeel=6&tit el=Publications&categorie=0&item=29 Monitor technological developments - DG Environment study, 2011: “Awareness and Exchange of and best practices and, in view of Best Practices on the Implementation and Enforcement of the these, ensure that Essential Essential Requirements for Packaging and Packaging Waste” Requirements always provide the http://ec.europa.eu/environment/waste/packaging/pdf/packa appropriate instruments for ging_final_report.pdf implementation of the PPWD, in consultation with stakeholders. Integrate science-based and life- - European Commission Joint Research Centre – Institute for cycle thinking in future EU packaging Prospective Technological Studies: “Assessment of the and packaging waste provisions. Environmental Advantages and Drawbacks of Existing and Emerging Polymers Recovery Processes”. Analyses the technical and environmental potential of various plastic recovery schemes, as well as assessing the possibilities for environmentally favourable existing and emerging processes to enter the market. http://ipts.jrc.ec.europa.eu/publications/pub.cfm?id=1532 - European Commission roadmap, 2013: “Review of wastepolicy legislation.” Enhance the level of technical - Extended Producer Responsibility Club, an initiative of the expertise on packaging within the European Commission, is a forum for key stakeholders and responsible public administrations in experts to exchange information and debate relevant topics. the Member States. EPR schemes are developed all around Europe to promote recycling of packaging, electronic waste, cars, batteries and other types of waste. - http://ec.europa.eu/environment/europeangreencapital/even ts/events-archive/acreprclub/index.html - Twinning, TAIEX (Technical Assistance and Information Exchange) and SIGMA (Support for Improvement in Governance and Management) projects. ec.europa.eu/enlargement/pdf/taiex/11476_taiex_ibu_2012_ english.pdf . Promote legislation that sets targets - European Commission Communication on: ”Beverage and leaves flexibility for economic packaging, deposit systems and free movement of goods” operators on the instruments for (2009/C 107/01) achieving them, supports efficient http://eur- collection and recycling lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:C:2009:107:00 infrastructures and promotes closed 01:0009:en:PDF

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What policy makers can do Policy actions and initiatives loop recycling or sustainably sourced - Committee of the Regions study: Ambitious waste targets and renewable materials. local and regional management. http://cor.europa.eu/en/documentation/studies/Pages/studie s-2013.aspx. Set the right framework for efficient - European Environmental Agency: Effectiveness of packaging recycling facilities and systems all waste management systems in selected countries across Europe and the economic http://www.eea.europa.eu/publications/eea_report_2005_3 efficiency of these systems. - DG Environment study: Evaluation of Costs and Benefits for the Achievement of Reuse and the Recycling Targets for the Different Packaging Materials in the Frame of the Packaging and Packaging Waste Directive 94/62/EC http://ec.europa.eu/environment/waste/packaging/studies.ht m - Roadmap to a Resource Efficient Europe - http://eur- lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2011:0571: FIN:EN:PDF, chapter 3.2 - DG-Environment study, 2011, Implementing EU Waste Legislation for Green Growth. http://ec.europa.eu/environment/waste/studies/pdf/study%2 012%20FINAL%20REPORT.pdf. Sensitize citizens towards - EUROBAROMETER - Public Opinion Analysis sector of the understanding packaging’s role in European Commission; society and their possible http://ec.europa.eu/public_opinion/index_en.htm contribution to recycling. - EUROBAROMETER survey on the attitudes of Europeans to sustainable consumption and production http://ec.europa.eu/public_opinion/flash/fl_256_en.pdf - Stakeholder consultations organised by the EU Commission on how best to reduce the use of plastic carrier bags http://europa.eu/rapid/pressReleasesAction.do?reference=IP/ 11/580 Define criteria for biodegradable and - EN13432 ‘Requirements for Packaging Recoverable through compostable packaging. Composting and Biodegradation—Test Scheme and Evaluation Criteria for the Final Acceptance of Packaging’ is the European standard (norm) and similar to D6400. - At the international level, the International Standards Organization (ISO) has developed ISO 17088, ‘Specification for Compostable Plastics’ which is in harmony with these European and US norms2 Promote the exchange of best - DG Environment study, 2011: “Options and Feasibility of a practices between Member States. European Refund System for Metal Beverage Cans” Especially support new Member http://ec.europa.eu/environment/waste/packaging/cans/deliv States in building up new collective erables.htm take back schemes by learning from - DG Environment study, 2011: “Awareness and Exchange of successful systems in other Best Practices on the Implementation and Enforcement of the countries. Essential Requirements for Packaging and Packaging Waste”

2 J.H.Song, R. J. Murphy, R. Narayan and G. B. H. Davies: Biodegradable and compostable alternatives to conventional plastics. Phil. Trans. R. Soc. B 2009 364, 2127-2139

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What policy makers can do Policy actions and initiatives http://ec.europa.eu/environment/waste/packaging/pdf/packa ging_final_report.pdf - ETC/SCP study, 2012: Effectiveness of economic instruments for packaging. scp.eionet.europa.eu/publica ons/wp2012_4/wp/wp2012_4 . Support further harmonization of - European Committee for Standardisation CEN – five European packaging regulation in the single Packaging Standards market and avoid national legislation http://www.cen.eu/cen/Sectors/Sectors/TransportAndPackagi which contributes to a distortion of ng/Packaging/Pages/PPW.aspx the community market such as - European Commission Communication on standards for national mandatory labelling packing schemes. http://eur- lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:C:2005:044:00 23:0023:EN:PDF - Marking and identification: Decision 97/129/EC on the identification system for packaging materials - new ISO world standards for packaging: ISO 3394:2012, ISO 3676:2012

3.1.9 Sustainable seafood

Table 3-9: Sustainable seafood What policy makers can do Policy actions and initiatives Member states to implement and - Reform of the common fishery policies - enforce the FAO code of conduct for http://ec.europa.eu/fisheries/reform/index_en.htm responsible fisheries into their - The EU system for fisheries controls - national management strategies http://ec.europa.eu/fisheries/cfp/control/index_en.htm - In 2012 ninety-three percent of the FAO Code of Conduct Members reported that they have a fisheries policy, 59 percent of which conform fully and 32 percent of which conform partially to the Code (Table 5). Of the ten percent that did not conform at all to the Code, 100 percent reported to be working towards conformity in terms of policy (Committee on Fisheries, 2012 “Progress in the Implementation of the Code of Conduct for Responsible Fisheries and Related Instruments, Including International Plans of Action and Strategies, and Other Matters” http://www.fao.org/fishery/code/publications/monitoring/en) Address the issue of stock - Fishing rules - management http://ec.europa.eu/fisheries/cfp/fishing_rules/index_en.htm - TACs and quotas - http://ec.europa.eu/fisheries/cfp/fishing_rules/tacs/index_en. htm - European Commission communication concerning a consultation on Fishing Opportunities for 2014 (COM 2013/319) Establish better accountability for - EU Fishing rules: Technical measures (minimum mesh sizes for

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What policy makers can do Policy actions and initiatives what is caught, and a clear process nets, limits on by-catches, requirement to use more selective that leads to the adoption of fishing gear to reduce unwanted by-catch) - environmentally friendlier catching http://ec.europa.eu/fisheries/cfp/fishing_rules/technical_mea techniques sures/index_en.htm - COMMISSION IMPLEMENTING REGULATION (EU) No 404/2011 of 8 April 2011 laying down detailed rules for the implementation of Council Regulation (EC) No 1224/2009 establishing a Community control system for ensuring compliance with the rules of the Common Fisheries Policy Fight against IUU fishing with - EU rules to combat IUU - industry, in a more effective way e.g. http://ec.europa.eu/fisheries/cfp/illegal_fishing/index_en.htm by establishing a community register - COMMISSION IMPLEMENTING REGULATION (EU) No 672/2013 of vessels engaging in IUU fishing of 15 July 2013 amending Regulation (EU) No 468/2010 and for member states to effectively establishing the EU list of vessels engaged in illegal, make use of their blacklists, as well unreported and unregulated fishing as establishing a public database to verify the legal status of catch certificates Establish a strong regulatory - Reform of the common fisheries policy - framework to encourage the uptake http://ec.europa.eu/fisheries/reform/index_en.htm of sustainable fishing and - EU pages on Aquaculture - aquaculture methods, including fish http://ec.europa.eu/fisheries/cfp/aquaculture/index_en.htm imported from non-EU countries Put in place consistent - Several Publication by DG Maritime Affaires - communication on the basis of the http://ec.europa.eu/fisheries/documentation/publications/ind scientific knowledge and criteria ex_en.htm provided by international organisations etc. which retailers can use to develop their sourcing policies Encourage the uptake of more - The European Fisheries Fund (EFF) - environmentally friendly fishing and http://ec.europa.eu/fisheries/cfp/eff/index_en.htm aquaculture technologies - Report from the Commission - Fifth annual report on implementation of the European Fisheries Fund (2011), COM(2012) 747 final Encourage efforts to minimise the - The European Fisheries Fund (EFF) - number of by-catches Support http://ec.europa.eu/fisheries/cfp/eff/index_en.htm fishermen who use fishing - EU Fishing rules: Technical measures (minimum mesh sizes for techniques that allow better working nets, limits on by-catches, requirement to use more selective conditions, greater equity of the fishing gear to reduce unwanted by-catch) - system and quality http://ec.europa.eu/fisheries/cfp/fishing_rules/technical_mea sures/index_en.htm Support traceability efforts in - Regulation (EC) No 1010/2009 laying down detailed rules for connection to IUU the implementation of Council Regulation (EC) No 1005/2008 establishing a Community system to prevent, deter and eliminate illegal, unreported and unregulated fishing - http://eur- lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2009:280:00

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What policy makers can do Policy actions and initiatives 05:0041:EN:PDF - Support sustainable small scale - Promotion of sustainable fish “Choose your fish” - fisheries http://chooseyourfish.eu/ - The European Fisheries Fund (EFF) - http://ec.europa.eu/fisheries/cfp/eff/index_en.htm

3.1.10 Waste minimisaton

Table 3-10: Waste minimusation What policy makers can do Policy actions and initiatives reassess the current definition of - Waste framework directive (2008/98/EC) waste so that it is considered a new - Roadmap to a Resource Efficient Europe (COM(2011) 571 final) material that should reenter the with the chapter “turning waste into a resource”. production circuit and strengthen - Sustainable Consumption and Production and Sustainable the links between the current waste Industrial Policy (SCP/SIP) Action Plan (COM(2008) 0397 final). stream legislations, resource - Sustainable Industry Forum 2013 "Treating Waste as a efficiency, climate change and Resource" organised by DG-Enterprise sustainable consumption & (http://ec.europa.eu/enterprise/policies/sustainable- production business/sustainable-industry/forums/index_en.htm) - JRC – SUSPROC: definition of end-of-waste criteria (http://susproc.jrc.ec.europa.eu/activities/waste/) - end-of-waste criteria for iron, steel and aluminium scrap (http://ec.europa.eu/environment/waste/framework/end_of_ waste.htm) provide incentives to consumers to - European Commission proposes to overhaul energy taxation purchase more environmentally rules making products with high climate impact more friendly products expensive (COM(2011) 168 final) (http://ec.europa.eu/taxation_customs/taxation/excise_duties /energy_products/legislation/) - European Commission communication: Building the Single Market for Green Products Facilitating better information on the environmental performance of products and organisations (COM(2013) 196 final) finance research programmes for - The EU FUSIONS programme delivers a suite of feasibility new sector/product-specific waste studies, to test and evaluate how social innovation can help prevention methods, such as Time reduce food waste (http://www.eu-fusions.org/) Temperature Indicators - Eco-Innovation Action Plan (http://ec.europa.eu/environment/ecoap/index_en.htm) set up transfer networks and - European Commission internet-page with best practices on encourage the dissemination of best waste prevention practices on more efficient (http://ec.europa.eu/environment/waste/prevention/practice production and use of food including s.htm), guidelines on food waste prevention logistical improvements, such as of packaging and of repair & re-use (http://ec.europa.eu/environment/waste/prevention/guidelin schemes for other products es.htm) and a study on food waste prevention

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What policy makers can do Policy actions and initiatives (http://ec.europa.eu/environment/waste/prevention/reports. htm) - Fooddrink Europe: Tackling food waste: Food chain partners join forces (http://www.fooddrinkeurope.eu/news/press- release/tackling-food-waste-food-chain-partners-join-forces/) - Green Paper on Plastic Waste (COM(2013) 123 final) - Eco-Emballages Packaging Advisory (France) (http://www.ecoemballages.fr/) - ACR+ Campaign „100 kg less waste per capita“ and LIFE+- project “Miniwaste” (www.miniwaste.eu) consumer awareness/information/ - Austrian initiative “Food is precious” motivation campaigns on waste, (http://www.lebensministerium.at/en/fields/Foodprecious.ht including food waste prevention, ml) efficient use of appliances and - English initiative “Love food hate waste” repair/re-use options (such as a http://england.lovefoodhatewaste.com/ webpage on eco-efficient top- - EU Green Week (www.recyclonsplus.eu/en/english.html ) products) - Austrian climate fund initiative: topprodukte.at (http://www.topprodukte.at/ - REPANET: Network of repair centres (http://www.repanet.com/portal/) - Kringloop Reuse Centres (Flanders) (http://www.dekringwinkel.be/kw/home_1.aspx) tools and training for more efficient - Austrian initiative “Food is precious” consumption (residual food cook (http://www.lebensministerium.at/en/fields/Foodprecious.ht books, shopping lists etc…) ml) - English initiative “Love food hate waste” http://england.lovefoodhatewaste.com/ - Belgish initiative “Anti-waste workshops' - Cooking Classes” (http://www.arccat.org/) - Dutch public campaigns to promote awareness about food and food losses (e.g. ‘VersWijzer’) (www.voedingscentrum.nl) - Irish initiative “Stop food waste” (www.stopfoodwaste.ie) for waste already generated, identify - Waste framework directive (2008/98/EC) the best ways of treating it and/or - Review of key targets in EU waste legislation (in line with the using it (animal feed, energy review clauses in the Waste Framework Directive, the Landfill recovery, compost) Directive and the Packaging Directive); (http://ec.europa.eu/environment/consultations/waste_targe ts_en.htm) - Ex-post evaluation ("fitness check") of five of the EU Directives dealing with separate waste streams: sewage sludge, PCB/PCT, packaging and packaging waste, end of life vehicles, and batteries; - Assessment of how the problem of plastic waste can best be tackled in the context of the current waste policy framework, based on the publication of the Green Paper on a European Strategy on plastic waste in the Environment (COM(2013) 123 final)

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What policy makers can do Policy actions and initiatives (http://ec.europa.eu/environment/waste/target_review.htm) facilitate improved waste - European Regional Development Fund management infrastructure and (http://ec.europa.eu/regional_policy/thefunds/regional/index consumer access to responsible _en.cfm) waste disposal routes, by for - European Investment Bank example easing planning requirements (ec.europa.eu/europe2020/pdf/eib_en.pdf ) control proper enforcement of - Project “Services to support Member States' enforcement existing waste legislation at member actions and inspections concerning the application of EU waste state level legislation” financed by European Commission, implemented by BIPRO - Landfill directive implementation reports by the EU Member States for the period 2010-2012 (submitted on 30.09.2013) - State of environment report 2010– topic waste – of the European Environment Agency (http://www.eea.europa.eu/soer/countries/bg/soertopic_vie w?topic=waste)

3.1.11 Sustainability of textiles

Table 3-11: Sustainability of textiles What policy makers can do Policy actions and initiatives Encourage initiatives, project - JRC (2012) study “Environmental Improvement Potential of innovation etc. and provide Textiles“ (IMPRO‐Textiles) incentives for the development and (http://susproc.jrc.ec.europa.eu/textiles/) take-up of environmentally friendlier - Eco-Innovation Action Plan textiles (http://ec.europa.eu/environment/ecoap/index_en.htm) Lead by example by purchasing - JRC (2012) report “Revision of the European Ecolabel and environmentally friendlier textiles Green Public Procurement Criteria for Textile Products” following the GPP criteria developed (http://susproc.jrc.ec.europa.eu/textiles/) at European level - European Commission Communication COM(2008) 400 "Public Procurement for a better Environment” - European Commission GPP Training Toolkit (http://ec.europa.eu/environment/gpp/pdf/toolkit/textiles_G PP_product_sheet.pdf ) Support the inclusion of social - JRC (2012) report “Revision of the European Ecolabel and criteria in the existing EU Ecolabel Green Public Procurement Criteria for Textile Products” and take an active role in its on- (http://susproc.jrc.ec.europa.eu/textiles/) going revision and GPP criteria - EU Ecolabel Regulation EC/66/2010 – EU eco-label for textiles developed at European level (Commission Decision of 9 July 2009 prolonged by Commission Decision of 17 June 2013) (http://ec.europa.eu/environment/ecolabel/products-groups- and-criteria.html) Encourage the implementation of - European Parliament “Motion for a Resolution” from ILO norms 09.01.2013 to wind up the debate on statements by the Council and the Commission pursuant to Rule 110(2) of the

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What policy makers can do Policy actions and initiatives Rules of Procedure on recent casualties in textile factory fires, notably in Bangladesh (2012/2908(RSP)) (www.europarl.europa.eu) Support, implement and/or fund - European Commission (2012) report “Policies to encourage consumer awareness and behaviour sustainable consumption” change campaigns (ec.europa.eu/environment/eussd/pdf/report_22082012.pdf ) Support industry and Member States - European Commission – DG Enterprise year 2013 “Study of the in the development of Product need and options for the harmonisation of the labelling of Category Rules on textiles based on textile and clothing products” a harmonised methodology (http://ec.europa.eu/enterprise/sectors/textiles/files/studies/ study-report-labelling-textile_en.pdf) Examine the use of economic - European Commission (2012) report “Policies to encourage instruments for promoting sustainable consumption” sustainable consumption of (ec.europa.eu/environment/eussd/pdf/report_22082012.pdf ) textiles/clothing - UK year 2010 “Sustainable Clothing Action Plan” (http://www.defra.gov.uk/environment/business/products/ro admaps/clothing/index.htm) Develop measures for better tackling - No measuers found “greenwashing” i.e. false sustainability claims Governments should revisit the - REACH (Regulation EC/1907/2006) restricts the use of certain approach and effectiveness of policy chemicals in textile production such as azodyes, related to chemical use in the dimethylfumarate (DMFu), nonylphenol, nonylphenol fashion and textile industry, ethoxylates (NP/NPE) and phthalates. A restriction currently including chemicals used in the fibre (2013) under consideration and submitted by Denmark or garment production processes, no concerns hexavalent chromium in leather. matter if they take place in the (http://newsletter.echa.europa.eu/home/- European Union or not. In addition, /newsletter/entry/1_13_textile) new technologies, such as - The development of nanomaterials is funded by the 7th EU nanotechnology and GMOs, should Framework Programme be thoroughly investigated to (http://ec.europa.eu/research/industrial_technologies/nanosc determine whether and to what ience-and-technologies_en.html) extent they pose a risk to human - In its year 2012report on the application of Council Regulation health and the environment. (EC) No 834/2007 on organic production and labelling of organic products the European Commission discusses the option to include organic textiles in the EU organic labelling scheme and to introduce rules on genetically modified organisms.

3.1.12 Sustainable Water Management

Table 3-12: Sustainable water management What policy makers can do Policy actions and initiatives Effectively implement and enforce - The European Commission assesses the progress in the the EU Water Framework Directive implementation of the WFD in certain intervals. The latest (WFD) and other relevant EU assessment report is from November 2012

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What policy makers can do Policy actions and initiatives environmental legislation and follow (http://ec.europa.eu/environment/water/water- up policy options proposed in the framework/implrep2007/index_en.htm) Blueprint - Guidance documents on implementing the Water Framework Directive (http://ec.europa.eu/environment/water/water- framework/facts_figures/guidance_docs_en.htm) Further develop policies – not - The European Innovation Partnership on Water facilitates the merely regulation - to improve water development of innovative solutions to address major efficiency and infrastructure as well European and global water challenges. Its implementation has as addressing water issues in started in May 2013 with the main objective to initiate and conjunction with other global promote collaborative processes for change and innovation in environmental issues such as the water sector across the public and private sector, non- energy, food / agriculture and governmental organisations and the general public climate change (http://www.eip-water.eu/about) - European Commission – Standing Committee on Agricultural Research (SCAR) year 2011 study “Sustainable food consumption and production in a resource-constrained world“ (ec.europa.eu/research/agriculture/scar/pdf/scar_feg_ultimat e_version.pdf ) Consider the role that water pricing - Year 2013 study of the European Environment Agency plays in incentivising water “Assessment of cost recovery through pricing of water “ consumption reduction efforts and (http://www.eea.europa.eu/publications/assessment-of-full- work towards establishing cost-recovery) pricing/incentives policies that takes into consideration scarcity of fresh water/internalises (purification) costs (within the limitations set by human right aspects) Increase public awareness of the - Building bridges: Facilitating water information exchange issue of water usage/scarcity and conference on 04.12.2012 in Brussels support the exchange of information http://ec.europa.eu/environment/europeangreencapital/even and best practices among academia, ts/events-archive/building-bridges- businesses, governments, conference/#sthash.HthI5rtf.dpuf. international organisations, civil - European Innovation Partnership on Water (http://www.eip- society, etc. water.eu/about) Support the development of the ISO - ISO created the working group WG 8, Water footprint, for 14046 water footprint standard and developing ISO 14046, Environmental management - Water encourage its uptake footprint - Principles, requirements and guidelines, expected Set an example by assessing the to be published by mid 2014 water footprint of public utilities and (http://www.iso.org/iso/home/news_index/news_archive/ne institutions and make this ws.htm?refid=Ref1760). information publically available (once a generally-accepted methodology has been agreed on) Set an example by assessing the - water footprint of public utilities and institutions and make this information publically available (once a generally-accepted

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What policy makers can do Policy actions and initiatives methodology has been agreed on Promote public investments in water - There are several funding opportunities administered by production, water delivery, waste various DGs to help EU Member States address water water treatment, sewages, etc. management issues and risk prevention in the field of agriculture, infrastructure, and environment. These include: = Rural Development Policy (DG AGRI) = Structural and Cohestion Funds (DG REGIO) (to co-finance capital-intensive investments in water infrastructure) = LIFE+ Funds (DG ENV)( to support environmental & nature conservation projects) (http://ec.europa.eu/environment/water/quantity/instrument s.htm) - First major projects under EU Cohesion Fund for Croatia for clean drinking water and unpolluted rivers and seas - The European Investment Bank and SIAAP sign a €600 million finance contract for the upgrading of the Seine Aval sewage treatment plant (http://europa.eu/rapid/press-release_BEI- 13-82_en.htm)

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3.2 Implementation of Issue Paper recommendations – retailers

3.2.1 Energy efficiency of stores

Table 3-13: Energy efficiency of stores What retailers can do Actions and initiatives Collaborate further with specific relevant actors on certain issues – perhaps by means of a specific platform. Among the first issues to be addressed could be cooling, heating and lighting in stores, with a view to a common understanding of the methodology for energy efficiency measurements. Improve communication between actors along the supply chain; tenants <-> shop owners and shopping centres; shop owners <-> suppliers of components, energy technicians etc Share good practice and implement CSR reporting: practical application of energy - IKEA commits to convert all lighting they sell to LED by FY16. efficiency measures. MAP reporting: - Increase our production of photovoltaic energy from cells on hypermarkets roofs. (Auchan - France) - Decrease energy consumption of the Group (all hypermarkets). (Auchan – Groupe) - Increase the installation of an energy efficient lighting system in existing and new stores. (C&A) - Reduction in energy per m2 of sales area in our stores. (C&A) - Create a model of energy best practice encompassing energy audits, colleague engagement, and training etc. (C&A) - Reduce energy consumption per square meter of sales area. (Carrefour) - Reduce energy consumption. (CEC) - Reduction of energy use. (Colruyt) - Build eco-efficient stores (eco-design, simple lay-out, closed refrigerators and cooling zones in Colruyt, Okay, Bio- Planet stores). (Colruyt) - Monitoring of energy use in buildings and CO2 emission reduction according to the GHG protocol. (Colruyt) - Recover heat from the freezers and use to heat the frozen food aisles. (El Corte Inglés) - Increase use of freezers with doors. (El Corte Inglés) - Replace conventional bulbs by less energy consuming bulbs and conventional transformers by electronic transformers.

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What retailers can do Actions and initiatives Implemetation of automatic movement sensor switches and progressive implementation of LED. (El Corte Inglés) - Increase use of refrigerators with doors (El Corte Inglés) - Install energy monitoring and management equipment in outlets. (EuroCoop - Coop Norway) - Replace inefficient lighting-equipment with low-energy lighting equipment in stores. (EuroCoop - Coop Norway) - Replace inefficient lighting-equipment with low-energy lighting equipment in stores. (EuroCoop - Coop Norway) - Reduce energy consumption/m² of sales area. (EuroCoop - Kooperativa Förbundet) - Improve energy efficiency. (EuroCoop - S Group) - Increase the total number of stores with doors on fridges. (EuroCoop - The Co-operative Group) - Reduction of energy consumption. (EuroCoop - The Co- operative Group) - Implement energy efficiency measures in stores (cooling zones, lighting etc.). (EROSKI) - Reduce energy use in stores by closing refrigerated display cabinets. (FCD) - Reduce energy consumption (all operations in kWh/m3 sold). (IKEA) - Reduce the power consumption for all stores which have been open for more than 10 years. (Inditex) - Implement innovative and efficient technologies from pilot market in new and rebuild premises. (Kaufland) - Implementation of efficient and economical lighting elements (LED technology) in new and reorganised stores. (Kaufland) - Increase of the percentage of stores with combined cooling/heating system. (Kaufland) - Increase the absolute number of energy-saving freezing cabinets in Germany (new stores). (Lidl) - Increase the absolute number of energy efficient stores (e.g. in the field of heating/cooling systems, lighting, etc.) in Germany. (Lidl) - Reduce store, office and warehouse energy usage. (Marks & Spencer) - Expansion of collection and monitoring of energy consumption data with the help of digital energy measuring systems (Smart- Metering-Systems). (Metro Group) - Continuation of Energy Saving Programme (e.g. replacement of refrigerator fans by eco-fans, closing doors for chilling refrigerant devices, LED lighting) and implementation of Energy Awareness Programme. (Metro Group) - Build Green Building Stores. (REWE Group) - Reduce energy consumption. (Royal Ahold) - Stores will have wallfridges with doors. (Royal Ahold - Albert Heijn)

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What retailers can do Actions and initiatives - Implement the Retail Declaration on Energy Efficiency and Renewable Energy of the ERRT issued in March, 2008. (Royal Ahold) - Reduce electricity consumption by more than 1% within the sampling universe of stores that use most electricity (food stores). (Sonae)

3.2.2 Optimisation of distribution system

Table 3-14: Optimisation of distribution system What retailers can do Actions and initiatives Reducing empty miles, distance CSR reporting: travelled and the frequency of - Reduction of energy and fuel usage by increasin gthe the load deliveries, by organising the orders factor. (Royal Ahold) (adapting the frequency of pick-ups at suppliers to the stores’ actual MAP reporting: needs) - Establish a new more carbon efficient depot model. (ASDA Walmart) - Increase use of loading/unloading zones for the supply of goods to facilitate efficiency of mobility. (CEC) - Establishment of central delivering system instead of individual deliveries to save kilometers. (Colruyt) - Increase the number of products delivered direct providers in the centralized platform (non refrigerated food). (El Corte Ingles) - Reduction by 10% of the CO2 emissions associated with logistics by 2015 (in g of CO2/garment). (Inditex) Optimising truck occupancy rate in CSR reporting: transport trips - Backhauling and installing central distribution platforms are common achievements for all retailers

MAP reporting: - Increase optimised transport via central warehouses. (Kaufland)

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Improving packaging solutions MAP reporting: packing flat and filling space - Implement two layers of pallets (2*1,20 m height) in transportation from DCs to outlets. (EuroCoop - Coop Norway) - Reduce carbon emissions per case of goods delivered. (Tesco) Backhauling and pooling CSR reporting: - Backhauling and installing central distribution platforms are common achievements for all retailers

MAP reporting: - Reduction of CO2 emissions by optimised transport (e.g. optimised truck filling, delivery rounds, backhauling).

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What retailers can do Actions and initiatives (Carrefour) Procuring aerodynamic and better MAP reporting: performing trucks for their fleet - Invest in covered unload zones, extra silent trailers and hybrid trucks to increase the number of silent, off-peak deliveries. (Colruyt) - Increase sustainable transport (reverse logistic flows, use of an additive in fuel, use of bio fuels, eco-driving, eco-efficient urban distribution, improvement of environmental management in subcontracted transport companies). (EROSKI) - Reduction by 20% of the CO2 emissions associated with road transport by 2020 (in g of CO2/garment.) (Inditex) - Improve fuel efficiency in our deliveries to stores. (Marks & Spencer) - Increase number of Euro-5 engine trucks in own fleet. (Metro) - Maintain the same (high) eco-efficiency levels of vehicles in our contracted fleet attained in 2011, which means at least 87% of the fleet´s vehicles comply with the EURO 4 standard or better. (Sonae)

Retailers can continue to work together with all stakeholders involved in the distribution chain for technology development and efficiency in their operations as they already have in the ECR Sustainable Transport project. A better collaboration between retailers and manufacturers would allow proactive load planning and optimisation of vehicle fill. Vehicle development is also an MAP reporting: important element for an effective - ICA stores that introduced facilities for customers to be able to distribution system. This includes recharge their electric cars. (Royal Ahold – ICA) the research of opportunities to use flexible capacity vehicles and clean energy sources for transport. Concerning road freight for instance, the cooperation with logistics contractors as well as vehicle producers is important in order to put on the roads more environment friendly trucks. A holistic view of the supply chain CSR reporting: needs to be taken, with a focus on - Increasing the rate of intermodal transport. (Mercadona) combining system efficiency and sustainability. MAP reporting: - Increase (km/t of goods) delivery to distribution centres via train and water. (Colruyt)

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What retailers can do Actions and initiatives No allocation CSR Reporting: - To increase the number of phone/videoconferences to avoid unnecessary business. (El Corte Ingles)

MAP reporting: - Reduce emissions from transport operations. (ASDA Walmart) - Reduce transport and travels. (CEC) - Increase number of employees using alternative transport modes (train, bike,bus, car pooling). (Colruyt) - Cut off transportation emissions from non essential journeys. (El Corte Ingles) - Increase pre-packaged merchandise, prepared at source for display at the point of sale. (El Corte Ingles) - Reduce CO2 emissions from our own operations by 50%. (IKEA) - Reduce CO2 emissions from our suppliers by 20%. (IKEA) - For every flight taken by employees travelling for work, ICA will contribute money to projects to reduce or neutralize carbon emissions. (Royal Ahold –ICA) - Reduce the emissions of the products in supply chain. (Tesco)

3.2.3 Marketing and Effective Communication

Table 3-15: Marketing and Effective Communication What retailers can do Actions and initiatives Facilitate access to environmentally CSR Reporting: friendlier products at affordable - Launch of a website (“Mieux Vivre Par Auchan)” which offers prices, in particular through a advice and recipes from nutritionists and experts, as well as an widening of the range of online store selling 2,000 organic and wholefood products, environmentally friendlier products including products adapted for specific health problems. (Auchan France) - As to products from organic farming, Coop Norway launched a "same price campaign" on organic fruits and vegetables that began in February 2012. Customers pay the same price for organic fruits and vegetables as for conventional products.

MAP Reporting: - Promote energy efficiency, e.g. energy saving light bulbs, white goods, renewable electricity. (Carrefour) - Ensure client information in France to enable to identify references produced from animals fed without GMOs. (Carrefour) - Promote sales of ecological products, FSC labelled paper products, Friends of the Sea or Dolphin Safe certified fish and tuna products. (EuroCoop - ANCC/Coop Italia) - Reduce environmental impact of products by promoting sustainable products (FSC, MSC). (EROSKI)

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What retailers can do Actions and initiatives - Increase the sale of healthy products (as defined by criteria from leading health authorities) to at least 25% of total food sales by providing healthy choice logos to help customers easily identify healthy products and encourage them to make healthy choices. (Royal Ahold)

All environmental claims should be CSR Reporting: clear, credible and comparable. - Auditing of production sites in high-risk countries that supply Claims must rely on verifiable, our European banners against Business Social Compliance science-based, transparent Initiative (BSCI) or an equivalent program at the end of 2012. information and easy-to-understand (Royal Ahold) labels. Third-party verification schemes can be an option MAP reporting: - Promoting research & development on waste prevention and recovery: Assessment of the potential of waste oils (collected in retail stores) for the production of biodiesel (2011) and GHG emissions resulting from that production. (APED) - Develop a specific marking to inform consumers about products which allow to save water, save energy, preserve preservation as well as products with reduced packaging or fair trade products. (Auchan – France) - Join the French national experimentation for environmental information on products. (Carrefour) - Promote calculation of partners carbon footprint and implement measures to reduce CO2 emission. (CEC) - Ensure the new Co-operative Retail Online Pesticide Network (CROP) system is fully utilised by suppliers. (EuroCoop - The Co-operative Group) - Progress the development of a REACH database within The Co- operative Food. (EuroCoop - The Co-operative Group) - Sustainability labels (globe label) at shelves in all stores and continue to include other certified labels to globe. (Kaufland) - Have at least one plan A quality in all M&S general merchandise and food products and develop a mechanisms to help customers identify products with Plan A qualities in store and on-line to encourage their purchase. (Marks & Spencer) - Reduce the environmental footprint of customers and suppliers, by mapping the environmental footprint of 50% of own-brand suppliers and their supply chain. (Royal Ahold)

Build on potential existing CSR reporting: campaigns and relay such - Cooperation with the French national experimentation for sustainable consumption messages environmental information on products. (Carrefour) through participation in government - Partnership with WWF and Stichting de Noordzee. (Delhaize) and civil society campaigns (e.g. - Participation in the EU Food Sustainable Production and sustainable energy Europe week, Consumption Round Table working with other stakeholder mobility week, world environment associations representing the whole supply chain and the day…); European Commission on the issue of the environmental

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What retailers can do Actions and initiatives impact of food products and environmental communication. (EuroCoop) - Euro Coop was a member of the Alliance for a Common Fisheries Policy Reform along with WWF, the fish processing industry, Eurocommerce and the European chefs association working towards a more sustainable fisheries policy. - EuroCoop participates in the Sustainability Policy Working Group (SPWG): The SPWG met several times during the year and members had the opportunity to discuss the main issues regarding sustainability. - Participation in MTT’s Climate Communication II project (MTT Agrifood Research Finland). (EuroCoop - S Group) - Lidl is a Member of IPR („Initiative pro Recyclingpapier), which is working on the promotion of recycled paper.

MAP reporting: - Reinforce networking with national authorities, in order to share retailers' best practices to reduce their environmental footprint, and also highlight key challenges and constraints. (APED) - Expand existing initiatives including Farm Links & education schemes. (Asda Walmart) - Establish a strategic partnership to build a programme to empower colleagues to action sustainability. (C&A) - Integration of sustainability issues and attention points in consumer workshops of the Colruyt Group Academy. (Colruyt) - Communication to suppliers of service to increase recovery rate of RAEE (WEEE, electronic equipment) by cooperation with SIG (GIS) such as Ecotic, Ambilamp, Tragamóvil. (El Corte Inglés) - Regular meetings with stakeholders to search for satisfactory solutions for all "interest groups. (El Corte Inglés) - Information and consumer education by engagement in governmental climate change initiative and CSR reports. (EuroCoop - Coop Norway) - Establish an Expert Pesticide Overview Group and identify residue reduction targets. (EuroCoop - The Co-operative Group) - Cooperation with Eco-sytèmes to promote collection (for recycling) of various waste scheme (WEEE, batteries, cartridge, cell phones). (FCD) - Increase collection of printer cartridges: 4 retailers (Auchan, Boulanger, Casino, Carrefour) signed a convention with the French Ministry of Environment in 2011 to improve collection of cartridges (for recycling). (FCD) - Continue stakeholder forums and awareness raising activities in German supermarkets. (REWE Group) - Meeting with investors on a regular basis, including socially

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What retailers can do Actions and initiatives responsible investment (SRI) analysts. (Royal Ahold) - Continue engagement with University of Manchester to build a world class research centre in sustainable consumption. (Tesco)

Mobilise their marketing and MAP reporting: communication teams towards - Develope and roll-out an online environmental training sustainable development : notably programme. (EuroCoop - The Co-operative Group) by generalising dedicated training - Expand supplier training programme in Kazakhstan. (Metro Group) Communicate the company’s vision CSR reporting: on sustainability internally and - Launch of a dedicated and interactive website on waste in externally and ensure that the stores France including energy and food wastage prevention. concerned meet the respective (Carrefour) messages communicated and are - Carrefour signed up to the “Green Construction” charter, consistent at all stages which limits the extent to which building site work can impact the environment. - Development of a guide “Open to sustainable transport. The contribution of trade and services sector” addressed to traders and consumers including good practices to do more sustainable the transport of goods and waste. (CEC) - Publication of position papers, press releases, reports as well as the organisation of conferences and workshops on ad hoc sustainability issues. (EuroCoop)

MAP reporting: - Use the website and the Aisle Spy Environment blog to enable two-way dialogue with our customers. (Asda Walmart) - Continue to increase awareness for sustainable lifestyle by Asda´s free magazine. (Asda Walmart) - Communicate every 2 weeks on an eco-citizen topic in the magazine"TV Envie", Auchan France "way of living"magazine (120 000 to 200 000 magazines sold every two weeks). (Auchan France) - Review current sustainable communications eg sustainability report, corporate website and develop plans to improve communications to create higher levels of engagement with stakeholders. (C&A) - Carry out awareness raising initiatives on waste reduction. (Carrefour) - Publish key performance indicators, which are audited by external auditors, annually in Sustainability Report. (Carrefour) - Developement of an info campaign on food waste for customers. (Colruyt) - Continue to inform customers about the sustainability initiatives such as energy efficiency, renewable energy and mobility initiatives. (Colruyt) - Continue promoting seasonal products and special seasonal

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What retailers can do Actions and initiatives cook books and inform our customers about the cold chain and the best way to store and use our products. (Colruyt) - Continue promoting sustainable products (organic, local products, products with a Collibri seal, concentrated detergents,?). (Colruyt) - Continued promoting customer recycling stations at our stores in Greece (Alfa Beta) providing a place to recycle product packaging, cooking oil, and used lightbulbs. (Delhaize Group) - Promote the sales of high ecological value supermarket products by expanding the number of references in supermarkets and publicise the areas where these products are offered. (El Corte Inglés) - Publication of brochures on high ecological value supermarket products for clients. (El Corte Inglés) - Communication to clients including energy-saving guidelines, environmental education in schools, efficient conduction, ecological products. (El Corte Inglés) - Campaign to increase the consciousness on the importance of wood and forest safeguard. (EuroCoop - ANCC/Coop Italia) - To increase public awareness by public awareness and educational campaigns. (EuroCoop - ANCC/Coop Italia) - Increase environmental awareness in employees and customers. (EROSKI) - Carry out awareness-raising waste initiatives on waste reduction. (IKEA) - Product hangtags with environmental content (use of sustainable fibers, environmentally friendly washing, drying and ironing, etc.). (Inditex) - Continue to raise customer awareness on the importance of sustainable fisheries by communication campaign. (Kaufland) - Open two new sustainable learning stores/year. (Marks&Spencer) - Develop a General Purchasing Policy covering important resources. (Metro Group) - Increase customer awareness regarding waste (handling) in line with the Retail Forum Agreement on Waste. (Metro Group) - External and internal communication to raise awareness on sustainable fishing and fish products as part of the implementation of the Fish Purchasing Policy. (Metro Group) - Inform customers by using in-store brochures, via websites, in customer magazines (Allerhande), and in the weekly bonus flyers. (Royal Ahold) Build into the development of MAP reporting: marketing campaigns an assessment - Design potential routes to enable customers to live a more of the potential impacts on sustainable life. (C&A) consumer behaviour with regard to - Display information regarding correct waste separation in sustainable consumption. Ensure stores. (El Corte Inglés)

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What retailers can do Actions and initiatives close cooperation between the - To find ways to help customers reduce their carbon footprint. marketing, communication and (Tesco) environment departments Develop a clear vision of what it MAP reporting: means for a company to be green - Implementation of My Sustainability Planin stores, depots and office. (Ada Walmart) - Annually inform customers about Corporate Responsibility via reports and other mainstream channels. (Delhaize Group) - A report where the initiatives from Euro Coop members are indicated, including targets contributing to a more sustainable production and consumption will be presented in 2013. (EuroCoop) - To report the actions taken in terms of environmental management. (EuroCoop - S Group) - Produce and publish a sustainability report which provides a "warts and all" account of the Co-operative Groups economic, social and environmental performance. (EuroCoop - The Co- operative Group) - Addressing environmental awareness-raising contents and information in the corporate magazine. (Inditex) - Provide information in corporate annual report, on corporate web page and press releases. (Inditex) - Leaflets with environmental content, printed in plantable seed paper. (Inditex) - Publish environmental advices in the blogs of some Inditex chains. (Inditex) - Implementation of a stronger communication via website and own print promotions for raising customers awareness of environmentally friendly products (sustainable consumption). (Lidl) - Campaign for helping customers to recycle items of clothing. (Marks & Spencers) - Special bi-annual Environmental Report, specifically focused on communicating to the general public Mercadonas actions with environmental relevance. (Mercadona) - Providing a special section dedicated to environmental policy and actions in annual report. (Mercadona) - Publish Sustainable Fishing Policy in our bi-annual Environmental Report and send to all of our fish suppliers. (Mercadona) - Report about sustainability according to the Global Reporting Initiative at least - GRI G3. (Metro Group) - Annually publish report on corporate responsibility performance. (Royal Ahold) - Publish the International Guide for Environmental Management in order to support operations abroad. (Sonae)

The preference of consumers may CSR reporting:

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What retailers can do Actions and initiatives depend on a variety of different - Survey with customers on issues they care about, and who factors. Retailers and producers should be taking action. (Asda Walmart) should do research with their own customers to determine how they MAP reporting: can maximise easier green choices - Organise customer and employee surveys. (Royal Ahold) for consumers Raise-awareness and train store MAP reporting: teams on environmental issues - Training course on environmental practices in our Company. (waste sorting, plastic bags, energy (El Corte Inglés) management, etc.) and their - Energy-saving advices for employees. (El Corte Inglés) purchasing and sales staff about - Inform and motivate its workers and members to reduce their environmentally-friendlier products own carbon footprint. (EuroCoop) - Environmental trainings for all employees (extra trainings for store staff, HHQQ staff) via welcome manuals, on site and/or on-line courses, corporate magazine, etc. (Inditex) - Continue training of employess and establish E-learning platform. (Kaufland) No allocation CSR Reporting: - Tesco support their supplier network to reduce their carbon footprint and improve resource efficiency through the Tesco Knowledge Hub; an online platform comprising of user- generated information, allowing suppliers to share knowledge and best practice.

MAP reporting: - Raising consumer awareness on food waste via general advice on how they can reduce the amount of food waste they generate. (APED) - Raising consumer awareness on environmental best practices from APED's member companies, through a Seminar related to "sustainable consumption". (APED) - Make available Carrefours sustainability self-assessment tool. (Carrefour) - Inform companies about the environmental impacts of construction materials (Barcelona region). (CEC) - Encourage customers to reduce tumble drying wherever possible. (C&A) - Suggest washing one-click-down in order to decrease energy consumption, e.g. 30°C instead of 40. (C&A) - Increasing the communication avenues we use to create ongoing dialogue with our key stakeholders. (C&A) - Introduction of environmental advices in the material provided to students during school visits. (El Corte Inglés) - To increase the money raised through the consumer cooperative movement to self-help- projects in developing countries. (EuroCoop - Kooperativa Förbundet) - Extend the promotion of a healthy diet among children by providing regional fruits or vegetables once a week to more

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What retailers can do Actions and initiatives schools (EU School Fruit Scheme). (Kaufland) - Ensure that operating companies have implemented a communication policy to encourage customers to reduce, re- use and recycle. (Royal Ahold) - Follow up on projects that provide positive social impacts on the community, in the areas of health, education, environment and entertainment. (Sonae) - Continue promoting healthy lifestyles, supplying more and better information and taking action within the community. (Sonae) - Encourage our employees to engage in volunteer work activities. (Sonae) - Improve packaging design through the supply chain to maximise recycled content as appropriate, improve recyclability and deliver product protection to reduce food waste, while ensuring there is no increase in the carbon impact of packaging by 2015. (Tesco)

3.2.4 Timber and Timber Management

Table 3-16: Timber and Timber Management What retailers can do Actions and initiatives Profile themselves as leaders in sustainable timber management via:  A clear sector position to avoid illegal logging and deforestation.  Participation in partnership projects oriented toward building sustainable practices at the supplier level (e.g. the Global Forest and Trade Network – GFTN; the Timber Retail Consortium, European Declaration on Paper Recycling etc).  Engagement with suppliers, NGOs and civil society.  Promotion of sustainable timber as a ‘desirable’ material in order to avoid a shift towards other less-sustainable materials Build resilient supply-chain relationships: enforce and implement procurement policies to define and guide wood-sourcing decisions, define and guide end-of-

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What retailers can do Actions and initiatives life decisions Support independent certification schemes as a means to ensure and communicate sustainable timber sourcing Increase internal governance, auditing and due diligence. Use recycled and certified material CSR reporting: for internal and external use - Common target for most retailer to expand use of sustainable (communication materials, sourced paper and timber. stationery, pallets etc.). MAP reporting: - To use FSC label for paper products. (ANCC) - Increase the use of fibres from certified sustainable forest management and/or recycled sources worldwide for commercial publications. (Carrefour) - Tropical hardwood certified according to FSC or in time bound to achieve FCS worldwide. (Carrefour) - Outdoor furniture assortment FSC labelled worldwide and implement responsible sourcing for forest related goods. (Carrefour) - FSC certification for The Co-operative Food's greaseproof paper. (EuroCoop - The Co-operative Group) - Wood raw material for solid wood products shall come from forests certified as responsibly managed. (IKEA) - Materials for home furnishing products shall be renewable, recyclable or recycled. (IKEA) - Non-renewable materials used in our home furnishing products will be recyled. (IKEA) - Provide responsibly sourced wood (recycled, FSC certified or otherwise sustainable). (Marks & Spencers)

3.2.5 Environmental LIFE CYCLE Information for Products Used Every Day in Households

Table 3-17: Environmental LIFE CYCLE Information for Products Used Every Day in Households What retailers can do Actions and initiatives Interact with associations to provide MAP reporting: robust life-cycle tools for different - All central suppliers have to sign and comply with KF code of product groups conduct with regard to environmental and social responsibility. (EuroCoop - Kooperativa Förbundet) - Extend the concept of rabbit farming with suppliers in cooperation with animal welfare organisations. (Kaufland) - Kaufland will enhance its activities regarding animal welfare (meat from cage-free rabbit farming, avoid duck and goose meat from live plucking and force feeding). (Kaufland) - Contribute to the rainforest conservation and biodiversity by reducing the share of imported soy from South America

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What retailers can do Actions and initiatives (cultivation of European soy and other protein plants) and REWE Group becomes a member of the Danube Soya Association. (REWE Group) - Own brand suppliers in high-risk countries are audited on social compliance. (Royal Ahold) - Own brand food suppliers certified against a Global Food Safety Initiative (GFSI) recognised standard (Royal Ahold) - Proceed with the plan to increase the number of audited suppliers. (Sonae)

Initiate company buyers to the concepts of Life Cycle Thinking and life cycle based criteria, tools, information Develop incentives for buyers to promote better environmentally performing products based on life cycle thinking and related tools/criteria Take-over existing scientifically sound information for own- purchasing, particularly from related business associations Contribute to supporting producer MAP reporting: groups to providing studies, - Publish the discharges of hazardous chemicals from 100 assessments, criteria and tools for suppliers. (Inditex) different products and product - Implement the Inditex Chemical Policy and MRSL across the groups of interest to retailers, production processes by 2015. (Inditex) working together to pool resources - Ensure only APEO-free chemical formulations are utilized (Inditex) - Source safe and responsible products by ensuring hat 80% of our own-brand suppliers are GFSI ertified and that the six critical commodities (coffee, tea, cocoa, palm oil, soy and seafood) for own-brand products are sourced in accordance with industry certification standards. (Royal Ahold) - Further enhance the Pesticides Policy, and seek to ban chemicals. (EuroCoop - The Co-operative Group)

Promote life cycle thinking in MAP reporting: corporate responsibility and quality - Develop and initiate the Sonae Suppliers International assurance schemes Certification process. (Sonae)

No allocation Increase the number of facilities certified according to the ISO 14001 Environmental Standard. (Sonae) 3.2.6 Measurement and reduction of carbon footprint of stores

Table 3-18: Measurement and reduction of carbon footprint of stores What retailers can do Actions and initiatives

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What retailers can do Actions and initiatives Use the available tools to calculate CSR reporting: the carbon footprint of stores and - Customers have the possibility to calculate their yearly carbon improve performances, where footprint via a website tool. (Kaufland) possible. MAP reporting: - Implementation of tools to assess environmental (water) and carbon impact of products. (Inditex) - Promote calculation of partners carbon footprint and implement measures to reduce CO2 emission. (CEC) - Participation in Carbon footprint project II. (EuroCoop - S Group) - Generalise the carbon assessments to better know and control the carbon emissions from stores: in 2013, update of the implementation guide for stores (GHG emission). (FCD) - Map the environmental footprint of own brand suppliers and their supply chains. (Royal Ahold) Cooperate with landlords in order to find win-win solutions, perhaps within ad-hoc fora Develop specific guidelines in cooperation with decision makers Learn from current voluntary initiatives and implement best practices throughout their business Set up internal policies to measure MAP reporting: and reduce the direct and indirect - Encourage its members to significantly reduce the carbon emissions deriving from their emissions derived from their activities. (Euro Coop) operations in stores - Become climate neutral by off-setting existing direct emissions through external climate projects. (EuroCoop - Kooperativa Förbundet) - Reduce CO2 emissions arising from energy consumption and transport. (EROSKI) - Reduce carbon equivalent emissions (CO2). (Delhaize Group) - Reduce transport-related carbon emissions (through, for example, improving fill rates, utilising electric vehicles, optimal modes of transport and green corridors). (IKEA) - To reduce CO2 emissions (scope 1 and 2) per garment placed on the market. (Inditex) - Reduction of global emissions per garment (Inditex) - Reduce the environmental impact of new stores by improving the eco-efficient store model. (Inditex) - Reduce carbon emission of stores, offices, warehouses, business travel and logistics (UK and Republic of Ireland). (Marks & Spencers) - Reduction of Greenhouse Gas emissions. (Metro Group) - Reduce CO2 per square meter of sales area by 20% in our operations by reducing energy and fuel usage, use more environmentally friendly refrigerants, reduce refrigerant

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What retailers can do Actions and initiatives leakage and reduce energy consumption. (Royal Ahold) - Reducing the carbon footprint of all own-brand products. (Royal Ahold - Albert Heijn)

To implement or to renovate the MAP reporting: environmental and energy - Production of green hydrogen out of renewable energy at the management systems, creating distribution centre in Halle and testing the use of forklifts on knowledge-based schemes within hydrogen (European demo project, Interreg). (Colruyt) the company - DATS 24 will open seven CNG gas stations. (Colruyt) - Increase production of energy generated by on-site solar panels. (Delhaize Group) - Build additional photovoltaic plants. (EuroCoop - ANCC/Coop Italia) - Increase electricity use generated by renewable energy from own plants. (EuroCoop - S Group) - Increase the use of renewable energy. (EuroCoop - The Co- operative Group) - Produce renewable energy. (IKEA) - The power supply at production processes and headquarters of the store formats should come by 50% from renewable sources and co-generation plants before 2012. (Inditex) - To expand solar panels to the one million square meters of roof that ICA has available. (Royal Ahold – ICA) - Continue to focus on the implementation of new facilities for autonomous energy generation from renewable sources, without neglecting financial constraints and compliance with the legislation regulating Mini and Micro power generation. (Sonae) Switch to natural refrigerant where MAP reporting: technical and environmental - Replace ozone-depleting substances (ODS) with ozone-friendly conditions allow it HFCs in all stores. (Delhaize Group) - Introduce CO2-based refrigeration appliances to substitute refrigeration based on ozone-layer depleting substances. (EuroCoop - Coop Norway) - Implement CO2 systems in new store refrigeration installations (replace HCFCs by 2014 and HFCs by 2030). (Marks&Spencer) - Reduce store refrigeration gas carbon emissions. (Marks&Spencer) - Continue the R22 coolant replacement program to the refrigeration plants where this gas is still in use. (Sonae) Set up integrated building MAP reporting: management systems for energy - Reduce energy and fuel usage and use more environmentally efficient heating, lighting, air friendly refrigerants and reduce refrigerant leakage. (Royal conditioning, ventilation and Ahold) refrigeration - Reduce carbon emissions from existing stores, depots & offices. (Asda Walmart) - Maintain reduction in carbon footprint. (Asda Walmart)

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What retailers can do Actions and initiatives - Reduce CO2 emissions. (C&A) - Reduce CO2 emissions for stores by 40% by 2020 compared to 2009 in France, Spain, Belgium and Italy. Reduction of CO2 emissions by optimised transport (e.g. optimised truck filling, delivery rounds, backhauling). (Carrefour) - Reduction in GHG emissions. (EuroCoop - The Co-operative Group) Raise consumer awareness on the point of sale

3.2.7 Labelling

Table 3-19: Labelling What retailers can do Actions and initiatives collaborate with public authorities, CSR reporting: relevant stakeholders and NGOs in - Royal Ahold managed to surpass its target of 80% of own- raising awareness and the level of brand food suppliers to be certified against Global Food Safety knowledge of consumers (awareness Initiative (GFSI)-recognized standards in Europe by 4%. raising campaigns) MAP reporting: - Continue to work with and shape key industry working groups (for example Sustainable Apparel Coalition, Zero Discharge of Hazardous Chemicals). (C&A) - Collaborate with Milcobel, to support local sustainable milk production. (Delhaize Group) - Work alongside small local suppliers and food agencies to source local products to increase sales of products in the "Grown by us" range (NB "Grown by us" has now been rebranded). (EuroCoop - The Co-operative Group) - Increase visibility of products bearing the French or European eco-label by participating in the Nationwide communication campaigns on eco-labelled products. (FCD) - Contribute to the rainforest conservation and biodiversity by reducing the share of imported soy from South America (reduce imported soy to feed chicken) and REWE Group becomes a member of the Danube Soya Association. (REWE Group) consider the use of already existing MAP reporting: ISO type I criteria or other - Expand sales of the ECO brand (Belgium, Romania) and AB equivalent schemes of Terra Leaf (Greece). (Delhaize Group) environmental excellence before - Promote sales of organic products via discounts on organic developing own-brand labels fruits and vegetables. (EuroCoop - Coop Norway) - Continue to develop the organic product range. (Delhaize Group) - To increase the sale of organic food from 6% to 10%. (EuroCoop - Kooperativa Förbundet) - Extend the range of household products accredited to the EU

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What retailers can do Actions and initiatives Eco-label standard. (EuroCoop - The Co-operative Group) - Increase yearly the market share of organic products by at least 15% (total sale food products). (FCD) - Increase the market share of organic products over the total sale of food products. (FCD) - Implement swan-label for new outlets. (EuroCoop - Coop Norway) design consumer incentive programmes (e.g. bonus on fidelity cards, discounts..) to encourage the uptake of environmentally friendlier products favour the deployment of new IT technologies for displaying environmental information of products raise awareness among store teams Relevant commitments are reported under 3.2.3 Marketing on environmental issues and Effective Communication (information, labels, etc.) increase the use of recognised and MAP reporting: credible labels for more - Use only sustainable palm oil in Asda brand products. (Asda environmental approach to sourcing Walmart) - Use only sustainable palm kernel oil in Asda brand products. (Asda Walmart) - Certified sustainable palm oil (RSPO) in own products. (Carrefour) - To open two Bio-Planet stores. (Colruyt) - Use only sustainable palm oil for our private brand products. (Delhaize Group) - Promote recycling by consumer via introduction of disposal labels on packaging to support sorted waste collection. (EuroCoop - ANCC/Coop Italia) - Label each product with information on correct disposal of packaging. (EuroCoop - Coop Norway) - Promote sales of ecolabelled products and increase number of own brand ecolabelled products. (EuroCoop - Coop Norway) - To maintain leading position in product range and sale of Fair Trade products (EuroCoop - Kooperativa Förbundet) - Increase range of own-brand organic products. (EuroCoop - S Group) - Organic breakfast (Radisson Blue Hotel). (EuroCoop - S Group) - Move soya sourcing to a sustainable footing. (EuroCoop - The Co-operative Group) - Stock white goods A or above. (EuroCoop - The Co-operative Group) - Only sustainable palm oil (or other vegetable oil) will be used in Kaufland's private label products. (Kaufland)

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What retailers can do Actions and initiatives - Increase the range of FSC-, MSC-, Blue Angel- (Blauer Engel) and Sustainable Cleaning-labelled products and products with the EU organic farming logo. (Kaufland) - To extend the range and the absolute number of sustainable products in Germany (certified according to ecological standards and European Flower labelled products). (Lidl) - To extend the range and the absolute number of sustainable products in Germany, which are certified according to ecological standards (FSC-, MSC-, Blauer Engel and European Flower labelled products). (Lidl) - Increase the amount of sustainably sourced palm oil. (REWE Group) - Increase the percentage of segregated sourcing with regard to sustainably sourced palm oil. (REWE Group) - Increase the share of sustainable sourced cocoa and cocoa products. (REWE Group) - To sell ecological products produced following the sustainability criteria and to promote ecolabelled products ("vivi verde"). (ANCC/Coop Italia)

No allocation MAP reporting: - Increase products sourced from local suppliers. (Asda Walmart) - Work on sustainable feed projects for the meat we sell. (Colruyt) - "Gusturi Romanesti" a special range of traditional Romanian products launched in 2010. (Delhaize Group) - Continue to promote production and sales of seasonable fruits and vegetables (Delhaize Belgium). (Delhaize Group) - Continued sourcing and promotion of local products. (Delhaize Group) - Reduce pesticide derogations. (EuroCoop - The Co-operative Group) - Promotion of local sourced and manufactured products of our own brand "Ein gutes Stück Heimat". (Lidl) - Pilot project to sell oxobiodegradable coffee capsules from our dedicated supplier Prosol, which degrade into water and CO2 when thrown in the waste. (Mercadona) - Continue to offer a wide range of products with optimised nutritional profiles and fit for various nutritional needs. (Sonae)

3.2.8 Packaging optimisation

Table 3-20: Packaging optimisation What retailers can do Actions and initiatives Use industry-wide packaging

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What retailers can do Actions and initiatives sustainability metrics (i.e. GPPS) to integrate environmental criteria in purchasing requirements and supplier evaluation questionnaires as a means to incentivise suppliers to make environmental improvements and reward those who do In cooperation with their suppliers, CSR reporting: adapt the packaging design in order - Common achievement to install in-store recycling for most to reduce the use of material (when retailers. applicable considering all the product requirements) and enhance MAP reporting: recovery and recyclability for - Reducing potential environmental impact of plastic bags, primary, secondary and tertiary through a voluntary agreement. (APED) packaging - Support WRAP to deliver sectoral target to reduce carbon impact of packaging. (Asda Walmart) - Implement different environmental measures in all stores (PEFC/FSC forest certification for wood and carrierbags, plastic bags are manufactured with d2w, reuse cardboard boxes for distribution). (Inditex) - Develop a global approach with guidelines for sustainable own-brand packaging, which includes a packaging improvement program for each operating company. (Royal Ahold)

Explore the possibility of using refill - Performed by a vast majority of Retail Forum members and systems in stores, depending on the approved by several store visits product and safety conditions and as well as the consumer acceptance Implement material and space CSR reporting: saving measures/design in transport, - Common practice for most retailers in order to place more products on the pallets MAP reporting: - Improve ecodesign. (Auchan – France) - New and updated own-brand products will be reviewed against our “4R” packaging guidelines: reduce, re-use, recycle and renew. (Royal Ahold) - Continue a private brand sustainable packaging strategy. (Delhaize Group) - Reduce environmental impact of products by developing new packaging systems. (EROSKI)

Check the opportunity to use re- usable tertiary packaging, reduce secondary packaging, optimise discarding options (sorting at source, promoting recyclability, EPR-

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What retailers can do Actions and initiatives schemes …), use an LCA approach to reduce the environmental impact of primary packaging Reduce the amount of single-use MAP reporting: plastic bags free of charge, improve - Reduce usage of plastic bags by promoting the corporate bio the environmental footprint of bags cotton bag and send profits from this bag to and offer environmentally friendlier social/development aid projects. (C&A) alternatives to consumers - Stop the distribution of free disposable plastic checkout bags. (Carrefour) - No plastic carrier bags available in supermarkets (Colruyt and Okay). (Colruyt) - Re-usable bags, designed by children available in SPAR supermarkets. (Colruyt) - Bio-cotton bags in Bio-Planet stores and bio-degradable bags in Dreamland stores available. (Colruyt) - Ban of plastic non reusable carrier bags at check-outs (in Belgian supermarkets) by strong promotion of alternatives. (Delhaize Group) - Promote alternatives to non re-usable carrier bags in Bulgaria. (Delhaize Group) - Reduce the number of carrier bags used by The Co-operative Food. (EuroCoop - The Co-operative Group) - FCD members ban free checkout bags in all types of stores. (FCD) - Eliminate free disposable shopping bags at the checkout in Europe by 2012 (Royal Ahold) - Offer a wide range of reusable bags. (Sonae) - Almost every retail company reported to reduce single plastic carrier bags Promote the market for secondary MAP reporting: raw materials by increasing the - Many retail companies offer PET water bottles from recycled demand for recycled packaging plastic verified by store visit but not reported to MAP material Offer a take back of used packaging in store where collective take back systems are not available in the country Promote the recyclability of CSR reporting: packaging material and avoid the - Coop labelled 65% of all product packaging by the end of 2012 distortion of the recycling process with disposal information. (ANCC/Coop Italia) e.g. by mixed materials which cannot be easily recycled No allocation MAP reporting: - Replacing PVC packaging with greener materials (Royal Ahold)

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3.2.9 Sustainable seafood

Table 3-21: Sustainable seafood What retailers can do Actions and initiatives Support traceability and avoid IUU CSR reporting: fishing (illegal, unreported and - Common achievement for most retailer to have introduced unregulated fishing) and some Fish purchasing policies. critical fishing methods Work with their suppliers and align MAP reporting: their sourcing policies with the - Work with suppliers to preserving marine resources and offer principles and objectives of products caught with friendly fishing methods. (El Corte Ingles) environmental sustainability, - As verified by several store visits this initiative is undertaken promoting non-destructive fishing by many retailers but not specifically reported to the MAP techniques and aquaculture techniques Promote environmentally friendlier - Various initiatives verified by store visits. fisheries and aquaculture practices Help and support initiatives that improve the health of the oceans and state of fish stocks and that have the ultimate aim of offering more certified and traceable seafood products Inform consumers about seasonal variations and promote fish in season Diversify the range of fish products MAP reporting: and promote less-known species to - Continue to work on our programme Sustainable Fish: "Our ease pressure on the more engagement, your choice". (Colruyt) vulnerable fish species - Improve the sustainability of fish products by identifying vulnerable species and removing them from our stores. (Mercadona)

- Phase out of endangered species considered by many retailers as verified by store visits (same with alternatives of not endangered fish). Not promote, and consider not - Phase out of endangered species considered by many retailers selling PET species as verified by store visits. Inform consumers about more - Various communication measures verified by several store sustainable ways of visits. buying/consuming seafood (species to buy, size) and offer information material, including seasonal recipes Promote high quality and MAP reporting: sustainably produced seafood - Offer the largest range of MSC labelled products in France. products (Carrefour) - Develop operating company-specific sustainable seafood policies and implementation plans towards the Delhaize Group Sustainable Seafood vision. (Delhaize Group)

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What retailers can do Actions and initiatives - To increase the sale of MSC products and other labels of sustainably sourced fish products. (EuroCoop - Kooperativa Förbundet) - Increase of own-brand wild fish and seafood sourced from MSC-certified fisheries. (EuroCoop - Kooperativa Förbundet)

3.2.10 Waste Minimisation

Table 3-22: Waste Minimisation What retailers can do Actions and initiatives Optimisation of business processes, MAP reporting: including minimising product - Logistical improvements to reduce food waste. (El Corte damages and repairing damaged Ingles) products - Reduce paper consumption. (CEC) - Waste minimisation and management improvement. (EROSKI) - Reduce waste production through recycling initiatives. (Royal Ahold) - Use of as little paper as possible in headquarters and in stores. (Kaufland) Information of consumers when MAP reporting: products found on the shelves have - Continue to support the New Life project to recycle all defect been damaged and repaired, and clothes and divert from landfill. (Asda Walmart) provide discounts on these Identification of waste prevention MAP reporting: potentials with subsequent training - Reduce fresh food waste & utilise unavoidable waste using of the staff sustainable methods by 10% farm to fork. (Asda Walmart) - Develop a group metric to measure food waste. (Royal Ahold) offer discounts for products and, CSR reporting: where possible, donation of - Development of an expanded partnerships with food banks products approaching their “use by” and informs customers on how to reduce their food waste. and “best before” dates, while Mega Image and Piccadilly (Bulgaria) created new lines of guaranteeing maximum safety juices and salads to eliminate waste from unsold fruit and vegetables. (Delhaize)

MAP reporting: - Reduce food waste by continuing cooperation with food banks. (Colruyt) - Increase donations of removed food from sale. (El Corte Ingles) - Cooperation with the Food bank "Allwin". (EuroCoop - Kooperativa Förbundet) - Reduce food waste by promoting social donation of products and looking for an unique integral waste management system. (EROSKI) - Minimise food waste in grocery stores by discount actions and optimised purchase orders. (EuroCoop - S Group)

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What retailers can do Actions and initiatives inform consumers about the actual meaning of “use-by” and “best before” dates provide advice to consumers on how to handle, store and use food more efficiently help organise networks of food redistribution use innovative marketing tools: shopping lists for consumers, information on prevention, etc. optimise logistics, supply and MAP reporting: consumer demands, order cycles - Logistical improvements to reduce food waste. (El Corte and quantities Ingles) - Reduce traditional grocery products and packaging waste in the supply chain (Courtauld 2 target, Courtauld 3 target). (Tesco) - Develop model for increased recycling and improved waste management practices in DCs and outlets. (EuroCoop- Coop Norway) adapt packaging sizes, increase sale of loose foodstuffs CSR reporting: Introduction of a “Rent-a-bag” programme (Delhaize)

MAP reporting: - Methanize and compost fermentable waste. (Auchan – France) - Increase the percentage of waste which is recycled from stores in France. (Auchan France) - Increase recycling/re-use of waste rate (Colruyt, Okay, Bio- Planet). (Colruyt) - Maximise recycling efforts (carton, plastics) and use of organic waste for bio-fermentation. (Colruyt) - DG Global 2020 Ambition: move own operations to zero waste, partner with suppliers to reduce waste, and engage our customers to reduce waste. (Delhaize Group) - Expand recycling stations to 10. (Delhaize Group) - Continued in-store PET bottle recycling for customers at Mega Image in Bucharest. (Delhaize Group) - Analysis of new waste containers to increase recovery rate of RAEE. (El Corte Ingles) - Deposit schemes for beverage packaging. (Euro Coop-S Group) - Ensure that the vast majority of operational waste is diverted away from landfill by 2013, and expand work with Fareshare on food waste. (Euro Coop – The Cooperative Group) - Sort waste for recycling and/or energy recovery at stores and

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What retailers can do Actions and initiatives warehouses. (IKEA) - Recover and reuse waste from bread, cookes, snacks, etc., and convert it onto petfood-grade flour. (Mercadona) - Elimination of landfill as a disposal method. (Royal Ahold) - Improve on the waste recovery rate achieved in 2011. (Sonae) - Minimise the production of waste by increased recycling rate and increased recycled content of packaging material (Courtauld 2 target). (Tesco) - Recycle 150,000 and eliminate 75,000 tonnes of waste. (Tesco)

3.2.11 Sustainability of Textiles

Table 3-23: Sustainability of Textiles What retailers can do Actions and initiatives Offer and promote more MAP reporting: environmentally friendlier textiles - Further increase the share of organic cotton products. (C&A) - 10% increase of the use of sustainable fibers. (Inditex)

Demand more environmental and MAP reporting: social accountability from producers - Support studies on water consumption of different textile products. (El Corte Inglés) - Cotton used for IKEA products from farmers applying better management practices. (IKEA) - Engagement in international initiatives to support the protection and preservation of natural resources. (Inditex) Communicate to consumers the added value of sustainability and inform them on more environmentally friendly behaviour

Encourage recycling of garments, promoting locally provided clothes banks/bins, etc. For retailers who provide employees with working clothes, revert to more socially and environmentally friendlier textiles

Include sustainability issue in staff training

3.2.12 Sustainable Water Management

Table 3-24: Sustainable Water Management What retailers can do Actions and initiatives

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What retailers can do Actions and initiatives Developing water management MAP reporting: strategies to address the issue of - Decrease water consumption of the Group (all hypermarkets). water. Such a plan could consist of (Auchan - Groupe) the following elements: - Build a baseline of our supply chain water footprint to develop - Including water scarcity as a water reduction targets (C&A Foundation programme). (C&A) consideration when - Further improve water consumption accounting and reporting. planning a new store and (EuroCoop - The Co-operative Group) carry out risk assessments - Become water positive by contributing to the increased - Carrying out water audits availability of clean water in the communities where we and improvement plans in operate. (IKEA) stores identified as being - Reduce drinking water consumption by 2% in the same hot spots universe of stores. (Sonae) - Increasing awareness among employees and implement of ‘simple solutions’ for reducing water - Engaging in benchmarking to find the best solutions available on the market in terms of water-saving technologies and practices and implement these in- store and across the company Increasing the offer of products from sustainable sources (i.e. non water- scarce areas) / with a lower embedded-water footprint / incorporating water-saving technology and informing consumers about these alternatives and their benefits Cooperating with suppliers and MAP reporting: developing cooperative partnerships - Strive towards a balanced water footprint in all parts of our among stakeholders within river supply chain. (IKEA) basins Providing guidelines to ensure effective communication along the supply chain and offering advice for reducing water consumption and water pollution to other actors in the chain Helping consumers to reduce the MAP reporting: water consumption in the usage - Promote the sales of plants requiring low levels of water hence phase of products by, inter alia, applying sustainability criteria. (CEC) supporting or instigating collaborative communication

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What retailers can do Actions and initiatives campaigns that encourage consumers to save water and energy by adopting more sustainable habits (e.g. the ‘Washright’ campaign run by AISE - the International Association of Soaps, Detergents and Maintenance Products) Participate in the development of MAP reporting: the ISO 14046 water footprint - Establishment of a standard for measurement of water standard and implement it once it is footprint of some textile products from Spanish completed manufacturers. (El Corte Inglés)

Including water accounting in corporate environmental performance accounting and undergo third-party verification (e.g. by the Water Network, Alliance for Water Stewardship)

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3.3 Evaluation matrices for uptake of issue paper recommendations in retailers’ environmental performance

3.3.1 Energy efficiency of stores

Figure 3-1: Evaluation of the up-take of Issue Paper 1 - Energy efficiency recommendations Overview on retailers/retail associations’ involvement

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Figure 3-2: Evaluation of the up-take of Issue Paper 1 - Energy efficiency recommendations_Overview on commitments involved

Table 3-25: Evaluation matrix_Energy efficiency of stores 2010

2010 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Heijn Albert -Ahold Royal Tesco APED CEC ConfCommercio ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x 9 Basic commitment 2 2 1 1 1 1 1 1 1 2 1 2 2 1 4 2 6 1 2 1 1 36 Advanced commitments 1 1 1 1 1 5 Sum of commitments 2 0 2 1 2 2 1 1 1 0 1 0 2 1 2 2 1 1 4 0 2 0 0 0 0 0 7 1 1 2 1 1 41 Table 3-26: Evaluation matrix_Energy efficiency of stores 2011

2011 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD Casino SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x 11 Basic commitment 2 1 3 2 1 2 2 1 2 2 4 3 1 5 1 2 5 1 1 2 1 44 Advanced commitments 1 1 1 1 1 1 6 Sum of commitments 0 0 2 1 4 2 1 2 2 0 1 0 2 3 5 3 1 1 0 5 1 1 2 0 0 0 0 5 2 0 1 2 1 0 50

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Table 3-27: Evaluation matrix_Energy efficiency of stores 2012

2012 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x 11 Basic commitment 1 1 1 1 4 1 1 1 1 2 2 1 1 1 1 2 1 1 1 1 26 Advanced commitments 2 1 1 1 2 2 1 10 Sum of commitments 0 0 1 1 3 2 4 1 1 1 2 2 2 2 1 2 2 1 1 0 0 0 2 1 0 0 0 0 2 0 1 0 1 36 Table 3-28: Evaluation matrix_Energy efficiency of stores 2013

2013 reporting by retailers by retail associations

Auchan - France - Auchan Groupe - Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x 14 Basic commitment 1 1 1 1 4 1 2 2 2 1 1 1 1 1 1 2 1 24 Advanced commitments 1 1 2 2 1 1 8 Sum of commitments 0 1 1 2 1 3 0 4 1 0 0 2 2 2 0 0 2 0 1 1 0 1 0 0 1 0 0 0 0 2 1 1 2 1 32

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3.3.2 Optimisation of distribution systems

Figure 3-3: Evaluation of the up-take of Issue Paper 2 - Optimisation of distribution systems recommendations_Overview on retailers/retail associations’ involvement

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Figure 3-4: Evaluation of the up-take of Issue Paper 2 - Optimisation of distribution systems recommendations_Overview on commitments involved

Table 3-29: Evaluation matrix_Optimisation of distribution systems 2010

2010 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Heijn Albert -Ahold Royal Tesco APED CEC ConfCommercio ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x 15 Basic commitment 1 1 1 2 1 1 2 1 1 3 1 2 1 4 22 Advanced commitments 1 3 1 1 1 2 1 10 Sum of commitments 1 0 1 2 5 2 1 1 2 1 0 0 0 1 3 0 1 0 2 0 0 2 0 0 0 0 2 1 4 0 0 0 32 Table 3-30: Evaluation matrix_Optimisation of distribution systems 2011

2011 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD Casino SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x 13 Basic commitment 2 1 2 2 1 4 1 2 4 1 2 2 1 1 3 1 1 3 34 Advanced commitments 1 2 1 1 1 1 1 8 Sum of commitments 2 0 1 1 4 0 3 1 4 1 0 0 0 2 4 0 2 1 0 2 1 2 0 2 0 0 0 0 1 3 1 1 3 0 42

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Table 3-31: Evaluation matrix_Optimisation of distribution systems 2012

2012 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x 16 Basic commitment 2 1 4 1 1 1 1 2 1 1 2 1 3 2 1 24 Advanced commitments 2 2 1 1 6 Sum of commitments 2 0 0 1 6 1 3 1 1 0 1 0 2 1 0 1 1 2 0 0 1 3 0 2 0 0 0 0 1 0 0 0 0 30 Table 3-32: Evaluation matrix_Optimisation of distribution systems 2013

2013 reporting by retailers by retail associations

Auchan - France - Auchan Groupe - Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x x x x 22 Basic commitment 2 2 4 2 1 1 1 1 3 2 1 20 Advanced commitments 1 1 2 4 Sum of commitments 2 0 0 0 0 3 0 5 0 2 0 1 0 1 0 0 1 0 0 0 2 1 3 0 2 0 0 0 0 1 0 0 0 0 24

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3.3.3 Marketing and Effective Communication

Figure 3-5: Evaluation of the up-take of Issue Paper 3 - Marketing and Effective Communication recommendations_Overview on retailers/retail associations’ involvement

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Figure 3-6: Evaluation of the up-take of Issue Paper 3 - Marketing and Effective Communication recommendations_Overview on commitments involved

Table 3-33: Evaluation matrix_Marketing and Effective Communication 2010

2010 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Heijn Albert -Ahold Royal Tesco APED CEC ConfCommercio ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x 10 Basic commitment 1 3 2 1 3 1 2 1 1 1 1 1 2 1 4 1 2 1 2 31 Advanced commitments 2 1 1 1 1 1 1 3 11 Sum of commitments 3 1 1 3 3 1 3 1 2 1 2 1 1 1 0 0 0 0 0 0 2 0 1 0 1 0 4 2 5 1 0 2 42 Table 3-34: Evaluation matrix_Marketing and Effective Communication 2011

2011 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD Casino SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x 9 Basic commitment 2 4 1 1 2 1 3 1 2 1 1 1 1 1 1 2 1 3 2 1 32 Advanced commitments 2 1 2 1 1 1 1 1 2 1 1 1 1 2 1 1 20 Sum of commitments 4 1 2 5 2 1 3 0 1 4 2 2 1 2 1 0 0 1 0 0 1 2 2 0 0 0 1 2 2 2 3 3 2 0 52

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Table 3-35: Evaluation matrix_Marketing and Effective Communication 2012

2012 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x 6 Basic commitment 2 3 2 1 7 2 6 3 1 1 3 1 2 2 7 1 1 2 1 4 1 2 2 1 58 Advanced commitments 2 1 2 3 1 1 1 2 4 1 1 1 1 5 1 27 Sum of commitments 4 1 2 6 2 2 8 2 0 6 4 1 3 3 0 1 2 6 0 0 7 2 2 2 0 0 1 4 2 1 2 7 2 85 Table 3-36: Evaluation matrix_Marketing and Effective Communication 2013

2013 reporting by retailers by retail associations

Auchan - France - Auchan Groupe - Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x 7 Basic commitment 2 1 2 3 4 1 7 2 1 4 1 1 1 3 3 4 3 1 1 2 2 4 1 2 2 58 Advanced commitments 2 1 2 2 1 1 2 2 3 1 2 2 1 3 2 27 Sum of commitments 4 2 0 4 5 5 2 7 2 1 4 1 1 3 3 0 5 0 7 0 0 4 3 3 2 0 0 2 4 1 1 2 5 2 85

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3.3.4 Timber and Timber Management

Figure 3-7: Evaluation of the up-take of Issue Paper 4 – Timber and timber management recommendations_Overview on retailers/retail associations’ involvement

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Figure 3-8: Evaluation of the up-take of of Issue Paper 4 – Timber and timber management recommendations_Overview on commitments involved

Table 3-37: Evaluation matrix_Timber and Timber Management 2010

2010 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Heijn Albert -Ahold Royal Tesco APED CEC ConfCommercio ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x x x x x 23 Basic commitment 1 1 2 1 1 1 1 1 1 10 Advanced commitments 0 Sum of commitments 1 0 0 1 2 0 0 1 0 1 1 1 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 10

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Table 3-38: Evaluation matrix_Timber and Timber Management 2011

2011 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD Casino SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x x x x x x 24 Basic commitment 1 3 2 2 1 3 1 1 1 1 16 Advanced commitments 0 Sum of commitments 1 0 0 3 2 0 0 2 0 0 1 3 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 1 0 16 Table 3-39: Evaluation matrix_Timber and Timber Management 2012

2012 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x x x x x x x x x 27 Basic commitment 3 1 2 1 1 1 9 Advanced commitments 0 Sum of commitments 0 0 0 3 1 0 0 0 2 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 1 0 9 Table 3-40: Evaluation matrix_Timber and Timber Management 2013

2013 reporting by retailers by retail associations

Auchan - France - Auchan Groupe - Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x x x x x x x x x x x 29 Basic commitment 2 3 1 1 1 8 Advanced commitments 1 1 Sum of commitments 0 0 0 0 2 0 0 0 0 4 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 1 0 9

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3.3.5 Environmental LIFE CYCLE Information for Products Used Every Day in Households

Figure 3-9: Evaluation of the up-take of Issue Paper 5 - Environmental LIFE CYCLE Information for Products Used Every Day in Households recommendations_Overview on retailers/retail associations’ involvement

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Figure 3-10: Evaluation of the up-take of Issue Paper 5 - Environmental LIFE CYCLE Information for Products Used Every Day in Households recommendations_Overview on commitments involved Table 3-41: Evaluation matrix_Environmental LIFE CYCLE Information for Products Used Every Day in Households 2010

2010 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Heijn Albert -Ahold Royal Tesco APED CEC ConfCommercio ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x x x x x x x 25 Basic and advanced 1 1 3 2 1 1 1 10 commitments Sum of commitments 1 0 0 0 0 0 0 0 0 0 1 3 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 1 1 0 0 1 10 Table 3-42: Evaluation matrix_Environmental LIFE CYCLE Information for Products Used Every Day in Households 2011

2011 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD Casino SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x x x x x x x 25 Basic and advanced 1 1 1 1 2 1 3 1 1 12 commitments Sum of commitments 1 0 0 0 1 0 0 0 0 1 1 2 0 1 0 3 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 12

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Table 3-43: Evaluation matrix_Environmental LIFE CYCLE Information for Products Used Every Day in Households 2012

2012 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x x x x x 23 Basic and advanced 1 2 1 1 1 2 4 4 1 1 18 commitments Sum of commitments 0 0 0 0 1 0 0 2 0 1 1 0 1 0 2 0 0 4 0 0 4 0 0 0 0 0 0 0 0 1 0 1 0 18 Table 3-44: Evaluation matrix_Environmental LIFE CYCLE Information for Products Used Every Day in Households 2013

2013 reporting by retailers by retail associations

Auchan - France - Auchan Groupe - Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x x x x x 23 Basic and advanced 1 1 4 1 1 1 3 2 8 1 1 24 commitments Sum of commitments 0 0 0 0 0 1 0 0 1 0 4 1 0 1 0 1 0 3 2 0 0 8 0 0 0 0 0 0 0 0 1 0 1 0 24

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3.3.6 Measurement and reduction of carbon footprint of stores

Figure 3-11: Evaluation of the up-take of Issue Paper 6 - Measurement and reduction of carbon footprint of stores recommendations_Overview on retailers/retail associations’ involvement

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No. ENV/C.1/SER/2011/0019 189

Figure 3-12: Evaluation of the up-take of Issue Paper 6 - Measurement and reduction of carbon footprint of stores recommendations_Overview on commitments involved

Table 3-45: Evaluation matrix_Measurement and reduction of carbon footprint of stores 2010

2010 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Heijn Albert -Ahold Royal Tesco APED CEC ConfCommercio ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x 10 Basic commitment 1 1 1 2 2 1 1 1 1 1 3 1 1 2 2 4 2 3 1 3 34 Advanced commitments 1 2 1 1 5 Sum of commitments 1 1 1 0 2 2 1 1 1 1 1 1 0 3 0 0 1 0 1 2 0 0 0 0 0 2 4 2 5 2 3 1 39

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Table 3-46: Evaluation matrix_Measurement and reduction of carbon footprint of stores 2011

2011 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD Casino SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x 9 Basic commitment 2 1 1 1 2 1 1 1 1 1 1 2 2 1 3 1 1 4 1 6 1 3 2 3 2 45 Advanced commitments 1 1 1 3 1 1 1 9 Sum of commitments 2 1 1 1 2 1 2 1 2 1 1 3 0 2 0 0 1 0 3 1 4 4 0 0 0 0 1 6 2 3 3 3 3 0 54 Table 3-47: Evaluation matrix_Measurement and reduction of carbon footprint of stores 2012

2012 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x 10 Basic commitment 2 2 1 2 3 1 1 1 3 2 1 1 1 2 1 1 2 1 1 1 30 Advanced commitments 1 1 2 1 1 1 1 1 9 Sum of commitments 2 0 2 1 3 3 1 1 1 3 0 0 3 1 0 1 0 3 1 2 2 2 0 0 0 0 1 1 0 2 1 1 1 39 Table 3-48: Evaluation matrix_Measurement and reduction of carbon footprint of stores 2013

2013 reporting by retailers by retail associations

Auchan - France - Auchan Groupe - Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x 13 Basic commitment 2 1 1 1 2 2 3 2 1 1 1 1 1 2 2 1 1 1 1 2 1 30 Advanced commitments 1 1 1 1 4 Sum of commitments 2 0 0 1 1 2 2 0 2 3 3 0 0 1 0 0 1 0 2 1 1 2 2 0 0 0 0 0 1 1 1 2 2 1 34

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3.3.7 Labelling

Figure 3-13: Evaluation of the up-take of Issue Paper 7 - Labelling recommendations_Overview on retailers/retail associations’ involvement

European Commission Annex Final Report Services on Monitoring Retailers’ REAP commitments

No. ENV/C.1/SER/2011/0019 192

Figure 3-14: Evaluation of the up-take of Issue Paper 7 - Labelling recommendations_Overview on commitments involved

Table 3-49: Evaluation matrix_Labelling 2010

2010 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Heijn Albert -Ahold Royal Tesco APED CEC ConfCommercio ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x 16 Basic commitment 1 2 2 1 1 1 1 1 1 3 1 3 1 2 2 23 Advanced commitments 1 1 2 Sum of commitments 0 0 0 1 2 2 1 1 0 1 1 2 1 1 0 0 0 0 0 0 0 0 0 0 0 0 3 1 3 1 2 2 25

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Table 3-50: Evaluation matrix_Labelling 2011

2011 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD Casino SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x 17 Basic commitment 3 1 1 1 1 1 1 1 2 1 1 2 2 3 1 3 5 30 Advanced commitments 1 1 1 1 1 5 Sum of commitments 3 0 0 1 2 2 2 0 0 1 1 2 2 0 0 0 0 1 0 0 0 1 0 0 0 0 0 3 2 3 1 3 5 0 35 Table 3-51: Evaluation matrix_Labelling 2012

2012 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x 18 Basic commitment 3 1 1 9 2 2 1 4 1 2 4 2 1 5 2 40 Advanced commitments 1 1 1 3 Sum of commitments 3 0 0 1 1 10 0 0 0 0 2 2 0 1 0 0 4 0 0 0 1 0 0 0 0 0 0 2 4 2 2 6 2 43 Table 3-52: Evaluation matrix_Labelling 2013

2013 reporting by retailers by retail associations

Auchan - France - Auchan Groupe - Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x 18 Basic commitment 3 1 1 5 1 3 3 1 2 4 2 1 4 2 33 Advanced commitments 1 1 1 1 1 1 1 7 Sum of commitments 3 0 0 1 1 2 6 0 0 0 0 1 3 0 1 0 0 4 0 0 0 1 0 0 0 0 0 0 2 4 2 2 5 2 40

European Commission Annex Final Report Services on Monitoring Retailers’ REAP commitments

No. ENV/C.1/SER/2011/0019 194

3.3.8 Packaging optimisation

Figure 3-15: Evaluation of the up-take of Issue Paper 8 - Packaging optimisation recommendations_Overview on retailers/retail association’s involvement

European Commission Annex Final Report Services on Monitoring Retailers’ REAP commitments

No. ENV/C.1/SER/2011/0019 195

Figure 3-16: Evaluation of the up-take of Issue Paper 8 - Packaging optimisation recommendations_Overview on commitments involved

Table 3-53: Evaluation matrix_Packaging optimisation 2010

2010 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Heijn Albert -Ahold Royal Tesco APED CEC ConfCommercio ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x 17 Basic commitment 2 1 2 1 1 3 1 1 1 2 1 2 1 2 1 22 Advanced commitments 2 2 Sum of commitments 2 1 2 1 0 1 5 0 0 0 0 1 1 1 0 0 0 0 0 2 0 0 0 0 0 0 1 2 0 1 2 1 24 Table 3-54: Evaluation matrix_Packaging optimisation 2011

European Commission Annex Final Report Services on Monitoring Retailers’ REAP commitments

No. ENV/C.1/SER/2011/0019 196

2011 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD Casino SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x 19 Basic commitment 1 2 1 2 3 1 1 1 2 1 2 2 2 1 22 Advanced commitments 1 1 Sum of commitments 1 1 2 1 0 2 3 0 0 0 0 1 0 0 1 0 0 0 0 1 0 2 0 0 0 0 0 1 2 0 2 2 1 0 23 Table 3-55: Evaluation matrix_Packaging optimisation 2012

2012 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x 17 Basic commitment 1 1 1 2 3 1 1 3 2 1 1 1 1 1 20 Advanced commitments 1 1 1 1 4 Sum of commitments 1 1 1 1 2 3 1 1 0 1 0 0 0 3 0 0 0 3 1 0 0 0 0 0 0 0 0 2 1 0 0 1 1 24 Table 3-56: Evaluation matrix_Packaging optimisation 2013

2013 reporting by retailers by retail associations

Auchan - France - Auchan Groupe - Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x x 20 Basic commitment 1 3 3 1 1 1 1 1 1 1 1 1 16 Advanced commitments 1 1 2 4 Sum of commitments 1 1 0 0 0 3 3 0 1 0 1 0 0 0 0 0 0 0 3 1 0 1 0 1 0 0 0 0 1 1 0 0 1 1 20

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3.3.9 Sustainable seafood

Figure 3-17: Evaluation of the up-take of Issue Paper 9 - Sustainable seafood recommendations_Overview on retailers/retail associations’ involvement

European Commission Annex Final Report Services on Monitoring Retailers’ REAP commitments

No. ENV/C.1/SER/2011/0019 198

Figure 3-18: Evaluation of the up-take of Issue Paper 9 - Sustainable seafood recommendations_Overview on commitments involved

Table 3-57: Evaluation matrix_Sustainable seafood 2010

2010 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Heijn Albert -Ahold Royal Tesco APED CEC ConfCommercio ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x x x x x x x x x x 28 Basic commitment 1 1 1 1 4 Advanced commitments 1 1 Sum of commitments 1 0 0 1 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 5

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No. ENV/C.1/SER/2011/0019 199

Table 3-58: Evaluation matrix_Sustainable seafood 2011

2011 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD Casino SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x x x x x x x x x x 28 Basic commitment 1 1 1 1 1 5 Advanced commitments 1 1 Sum of commitments 1 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 1 0 1 0 0 1 0 6

Table 3-59: Evaluation matrix_Sustainable seafood 2012

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x x x x x x x x 26 Basic commitment 1 1 1 2 1 1 1 8 Advanced commitments 1 1 Sum of commitments 0 0 0 0 0 0 1 0 0 0 0 0 0 1 0 2 0 0 0 0 2 0 0 0 0 0 0 1 0 1 0 1 0 9 Table 3-60: Evaluation matrix_Sustainable seafood 2013

2013 reporting by retailers by retail associations

Auchan - France - Auchan Groupe - Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x x x x x x x x x 27 Basic commitment 1 1 1 1 1 1 6 Advanced commitments 1 1 Sum of commitments 0 0 0 0 1 1 1 1 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 1 0 7

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3.3.10 Waste Minimisation

Figure 3-19: Evaluation of the up-take of Issue Paper 10 – Waste minimisation recommendations_Overview on retailers/retail associations involvement

European Commission Annex Final Report Services on Monitoring Retailers’ REAP commitments

No. ENV/C.1/SER/2011/0019 201

Figure 3-20: Evaluation of the up-take of Issue Paper 10 – Waste minimisation recommendations_Overview on commitments involved

Table 3-61: Evaluation matrix_Waste Minimisation 2010

2010 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Heijn Albert -Ahold Royal Tesco APED CEC ConfCommercio ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x 15 Basic commitment 2 1 1 1 2 1 1 1 1 1 1 1 2 1 1 1 19 Advanced commitments 1 1 2 Sum of commitments 2 1 0 0 1 1 2 1 0 0 1 0 0 2 1 0 0 0 0 1 1 1 0 0 0 0 0 1 2 1 1 1 21 Table 3-62: Evaluation matrix_Waste Minimisation 2011

European Commission Annex Final Report Services on Monitoring Retailers’ REAP commitments

No. ENV/C.1/SER/2011/0019 202

2011 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD Casino SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x 16 Basic commitment 2 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 18 Advanced commitments 2 1 1 4 Sum of commitments 4 1 0 0 1 1 0 1 1 1 1 0 0 0 0 0 0 0 1 0 0 1 1 1 0 0 0 1 1 2 1 1 1 0 22 Table 3-63: Evaluation matrix_Waste Minimisation 2012

2012 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x 15 Basic commitment 2 2 3 1 1 1 1 1 3 1 1 1 2 2 1 23 Advanced commitments 2 1 1 1 1 6 Sum of commitments 2 2 0 0 3 3 0 1 1 1 1 0 0 0 1 0 0 2 0 0 1 3 1 1 0 0 0 1 2 0 2 1 0 29 Table 3-64: Evaluation matrix_Waste Minimisation 2013

2013 reporting by retailers by retail associations

Auchan - France - Auchan Groupe - Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x 15 Basic commitment 2 2 1 2 1 1 1 2 1 4 1 1 1 2 1 23 Advanced commitments 2 1 1 1 1 1 1 1 1 10 Sum of commitments 2 2 0 0 0 3 2 3 2 1 1 1 0 0 1 0 0 0 3 0 0 1 4 0 1 0 0 0 1 1 1 2 1 0 33

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3.3.11 Sustainability of Textiles

Figure 3-21: Evaluation of the up-take of Issue Paper 11 - Sustainability of Textiles recommendations_Overview on retailers/retail associations’ involvement

European Commission Annex Final Report Services on Monitoring Retailers’ REAP commitments

No. ENV/C.1/SER/2011/0019 204

Figure 3-22: Evaluation of the up-take of Issue Paper 11 - Sustainability of Textiles recommendations_Overview on commitments involved

Table 3-65: Evaluation matrix_Sustainability of Textiles 2010

2010 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Heijn Albert -Ahold Royal Tesco APED CEC ConfCommercio ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x 31 Basic commitment 1 1 Advanced commitments 0 Sum of commitments 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1

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No. ENV/C.1/SER/2011/0019 205

Table 3-66: Evaluation matrix_Sustainability of Textiles 2011

2011 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD Casino SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x 30 Basic commitment 1 1 1 3 Advanced commitments 1 1 Sum of commitments 0 0 1 0 0 0 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 4 Table 3-67: Evaluation matrix_Sustainability of Textiles 2012

2012 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x x x x x x x x x x x 29 Basic commitment 2 1 1 4 Advanced commitments 2 1 3 Sum of commitments 0 0 2 0 0 0 2 0 1 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 7 Table 3-68: Evaluation matrix_Sustainability of Textiles 2013

2013 reporting by retailers by retail associations

Auchan - France - Auchan Groupe - Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x 31 Basic commitment 1 1 1 3 Advanced commitments 1 1 Sum of commitments 0 0 0 1 0 0 0 0 0 1 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 4

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3.3.12 Sustainable Water Management

Figure 3-23: Evaluation of the up-take of Issue Paper 12 - Water footprint recommendations_Overview on retailers/retail associations’ involvement

European Commission Annex Final Report Services on Monitoring Retailers’ REAP commitments

No. ENV/C.1/SER/2011/0019 207

Figure 3-24: Evaluation of the up-take of Issue Paper 12 - Water footprint recommendations_Overview on commitments involved

Table 3-69: Evaluation matrix_Sustainable Water Management 2010

2010 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Heijn Albert -Ahold Royal Tesco APED CEC ConfCommercio ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x x x x x x x x x x 28 Basic commitment 2 1 1 4 Advanced commitments 1 1 2 Sum of commitments 3 0 0 0 0 0 0 0 0 0 0 1 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 6

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No. ENV/C.1/SER/2011/0019 208

Table 3-70: Evaluation matrix_Sustainable Water Management 2011

2011 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El IKEA Inditex Kaufland Kingfisher Spain Merlin, Leroy Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD Casino SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x 31 Basic commitment 1 1 Advanced commitments 1 1 2 Sum of commitments 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 1 3 Table 3-71: Evaluation matrix_Sustainable Water Management 2012

2012 reporting by retailers by retail associations

Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x 30 Basic commitment 1 1 2 Advanced commitments 1 1 Sum of commitments 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 1 0 0 0 0 0 0 0 1 0 3 Table 3-72: Evaluation matrix_Sustainable Water Management 2013

2013 reporting by retailers by retail associations

Auchan - France - Auchan Groupe - Auchan C&A Carrefour Colruyt Group Delhaize Inglés Corte El Eroski Grupo IKEA Inditex Kaufland Lidl Spencers & Marks Mercadona Mercator Group Metro Group REWE Ahold Royal Heijn Albert -Ahold Royal ICA-Ahold Royal Sonae Tesco APED CEC ERRT EuroCommerce EuroCoop ANCC/Coop- Italia EuroCoop Norway Coop- EuroCoop Förbundet Kooperativa - EuroCoop Group S- EuroCoop Group Co-operative The - EuroCoop FCD SUM Commitment/retailer Wal*Mart Asda Not reported x x x x x x x x x x x x x x x x x x x x x x x x x x x 27 Basic commitment 1 1 1 3 Advanced commitments 1 1 2 1 5 Sum of commitments 0 0 1 1 0 0 0 1 0 2 0 0 0 0 0 0 0 0 0 0 0 1 0 0 1 0 0 0 0 0 0 0 1 0 8

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4. Annex IV – Recommendations for examples of good practice

4.1 Energy Efficiency

Table 4-1: Good practices in the category Energy Efficiency Retailer Target description Reason for being selected as an award candidate Metro Group Worldwide 95% of all METRO Metro Group installed digital energy measuring GROUP sales locations have systems (Smart-Metering-System) in 95 % of all its installed digital energy sales locations worldwide to further improve collection measuring systems (Smart- and monitoring of energy consumption. It is a unique Metering-Systems). commitment reported and remarkable effort within 3 years worldwide Marks & Spencers Reduce store, office and A reduction by one quarter within 5 years. Further, warehouse energy usage by Marks & Spencer managed to reduce their energy use 25% / sq ft by 28%, which results in 41.5 kWh/square feet and is exceeding the 25% target of 2012. Inditex By modernising stores it was Refurbish old stores and immediately build new stores possible to reduce the store according to eco-efficient building measure. Inditex average power consumption has 345 stores eco-reformed so far. by 30%. El Corte Inglés Reduction of electric Target set for 2020 achieved in advance consumption per year and m2: -20%

4.2 Greening the Distribution system

Table 4-2: Good practices in the category Greening the Distribution System Retailer Target description Reason for being selected as an award candidate CEC 80% of companies in Given the mandate of a retail association to Barcelona region use communication, awareness raising and persuasion, loading/unloading zones for and the specific situation of predominating small shops the supply of goods to as member companies the progress made (80%) is facilitate efficiency of mobility acknowledgeable Tesco Reduce emissions per case of TESCO halved emissions per case of good delivered in good delivered and support five years In the UK by fuller cages and pallets; fuller suppliers to reduce Carbon trucks and containers; fewer miles and fuel economy. footprint The Tesco Knowledge Hub is an interesting approach of an online platform comprising of user-generated information, allowing suppliers to share knowledge and best practice. Royal Ahold 80% of own-brand food The Global Food Safety Initiative is a business-driven suppliers to be certified initiative for the continuous improvement of food against Global Food Safety safety management systems to ensure confidence in Initiative (GFSI) the delivery of safe food to consumers worldwide. All GFSI recognised schemes and standards contain requirements that go beyond those laid down in the Codex General Principles of Food Hygiene Code of Practice. These additional requirements are seen by the food industry as being important to food safety or at least highly desirable in order to ensure continuing compliance; good examples are product specifications, product analysis, purchasing procedures, internal audit

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and full product/ingredient traceability. The fact that 84% of Royal Ahold in Europe reached this standard, may not be unique, but reporting on it is a sign towards supply chain responsibility and improvement. Sonae Continue to implement the The increase in number of audited suppliers of Sonae plan to increase the number by 44 within one year and certification of 249 of suppliers audited, and producers according to Continente Producers club qualification and selection standards are remarkable commitments towards audits improvement of the supply chain sustainability. Inditex imposed a ban on PFOS, 2013 target achieved in advance PFOA, their salts and derivatives, ant thelomeric alcohols to suppliers

4.3 Marketing & Communication

Table 4-3: Good practices in the category Marketing & Communication Retailer Target description Reason for being selected as an award candidate The Co-operative Broaden campaign against The Co-operative Group (EuroCoop) has achieved a Group unconventional fossil fuels to prestigious GHG emission reporting obligation for large encompass solutions such as companies, by mobilizing 190 businesses and civil community energy society organization. Even Members of Parliament were contacted and in June 2012 it has been confirmed. The Group launched also a very pragmatic sustainability education programme, involving 5300 schools throughout the United Kingdom. Metro Group METRO GROUP published its METRO GROUP published its Sustainability Report for Sustainability Report for the the first time in 2012 according to the ambitious first time according to the standards of the Global Reporting Initiative GRI G3. standard of the Global Reporting Initiative GRI G3. Kaufland Extend the promotion of a More than 3500 children have been provided with healthy diet among children regional fruits or vegetables once per week in 2012, by providing regional fruits or which is a special target group and remarkable vegetables once a week to amount. more schools (EU School Fruit Scheme) Sonae Actively impacting and Sonae undertook a range of special community involving local communities projects. Besides its employees were dedicated to and involving employees in a volunteer work in hundreds of initiatives. It also a dedicated and innovative published a guide for environmental support ways operations abroad. Sonae impacts its population on their lifestyles, by giving personal advice in-store EuroCoop Various information activities related to carbon footprint to workers and members APED Raising consumer awareness High priority policy topic addressed on national scale on food waste via general advice on how they can reduce the amount of food waste they generate Inditex Leaflets with environmental content, printed in plantable seed paper; Product hangtags with environmental content (fibers, washing, drying and

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ironing, etc.), environmental advices in blogs Auchan 120 000 to 200 000 magazines with eco-citizen topic sold every two weeks

4.4 Sustainable Products

Table 4-4: Good practices in the category Sustainable Products Retailer Target description Reason for being selected as an award candidate Sonae 80% Social, Ethical and Environmental Certification for textiles suppliers Inditex Increase use of sustainable Zara sold 4.2 million units of 100% organic cotton fibres by 10% (OE100 certified). The Cooperative Increase share of sustainable 94 % of wood and paper sold was certified by the group wood Forest Stewardship Council (FSC) (99% of own-brand and paper products) EuroCoop - 30% share of sustainable fish of total sale of fish Kooperativa products Förbundet EuroCoop – S Increase range of own-brand S-Group sales of organic grocery products increased by Group organic products 26% in 2012, compared to the previous year,. More than 500 new organic products were added to the assortment, which now comprises a total number of 2,200 products. Mercadona Improve the sustainability of Removal of 5 vulnerable species from the stocks and fish products the sustainable fishing policy is not unique but nevertheless ambitious in a country where fish eating has a strong tradition and customers tend to go to competitors is not served. Moreover, dedicating a special section to sustainable fishing policy in the annual report and distributing it to fish suppliers is contributing to supply chain greening in a priority area this year.

4.5 Life-cycle-assessment

Table 4-5: Good practices in the category Life-cycle-assessment Retailer Target description Reason for being selected as an award candidate Grupo Eroski Improve product design Software developed to perform Life-cycle assessment of products (>100) Inditex Ensure only APEO-free Achieving the Zero Discharge In November 27, 2012, chemical formulations are we published our Commitment to Zero Discharge to utilized. achieve zero discharges of hazardous chemicals from the whole lifecycle and all production procedures associated to our products 01 January 2020. Carrefour Join the French national Baseline year: start July 2011 Carrefour has conducted experimentation for this experimentation in partnership with L'Oréal and a environmental information on Carrefour brand product suppliers. The test was products conducted on 12 shampoos. The information was provided on a dedicated website, accessible from Carrefour home page in France. The website included information on product life cycle, product impact modelisations, advices for consumers on how to

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reduce their footprint etc. An online survey has been conducted in order to assess the benefit of this information for clients. Carrefour will share its feedback in order to contribute to the national report on the assessment of the experimentation. Colruyt Develop a generic Throughout 2012, Colruyt worked on a generic sustainability screening sustainability screening method for product groups, method for product groups sustainable feed projects for the meat sold as well as the sustainable fish programme “Our engagement, your choice” Royal Ahold Reducing the carbon footprint Albert Heijn has conducted Life Cycle Assessments of all own-brand products (LCA) on a number of products to identify areas for improvement, and has shared these findings with the suppliers so as to involve them in reducing their footprint, too. Albert Heijn is further defining how to enter into dialogue with our suppliers on this subject. EuroCoop - EPD program See “Water Management” ANCC/Coop Italia Sonae Sensory Analysis See “Sustainable (Building) Management

4.6 Carbon Footprint of Stores

Table 4-6: Good practices in the category Carbon Footprint of Stores Retailer Target description Reason for being selected as an award candidate Marks & Spencer Reduce CO2 impact of Achieved carbon neutrality of stores, offices, business warehouses, business travel and logistics in UK and Republic of Ireland Marks & Spencer Reduce refrigeratio CO2 Target set for 2015 achieved in advance emissions by 50% Carrefour Make available Carrefours The Group has developed a sustainability self- sustainability self-assessment assessment tool to assist its suppliers in progressing in tool environmental management. Now backed by the ISO 26000 standard, it has been rolled out in the Group’s 12 countries and is available online in 15 languages. Developed with WWF and Ademe, it consists of questions covering 49 criteria and also includes a carbon assessment. At the end of 2012, 6,940 suppliers had access to the tool. This large reach out is for greening the supply chain is a remarkable achievement. Colruyt Production of green hydrogen Colruyt involved a partner supporting it for all its store out of renewable energy at formulas. Besides green hydrogen, pioneering is also the distribution centre in continued on trucks with CNG (natural gas) and with a Halle and testing the use of bi-fuel engine (diesel and CNG). In addition Colruyt forklifts on hydrogen opened 4 new CNG gas stations for its customers and (European demo project, company fleet. The cooperation with a partner is a Interreg) noteworthy and innovative achievement. EuroCoop - Coop Establish CO2-based Ambitious climate protection target, even if still Norway refrigeration appliances as debated. It shows a clear commitment, which is not standard in new and reported by other retailers this year. refurbished Coop stores. Sonae Continue to focus on the Sonae installed over the year 2012 42 new implementation of new photovoltaic power stations, which is a prestigious

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facilities for autonomous achievement and increase of 100% compared to the energy generation from year before. renewable sources

4.7 Packaging Optimisation

Table 4-7: Good practices in the category Packaging Optimisation Retailer Target description Reason for being selected as an award candidate Royal Ahold Develop a global approach New and updated own-brand products will be with guidelines for reviewed against Royal Ahold´s “4R” packaging sustainable own-brand guidelines: reduce, re-use, recycle and renew, which is packaging, which includes a an innovative initiative. Also, it managed to complete packaging improvement phase-out free disposable checkout shopping bags program for each operating Europe wide. company Inditex Implement different All new opened stores have 100% PEFC/FSC certified environmental measures in wood store fixtures, paper bags and product bags. 100% of stores (PEFC/FSC Using designed paper bags (Zara) is a creative way of forest certification for wood combining sustainable management with product and carrier bags, plastic bags design. A 100% achievement All plastic bags contain are manufactured with d2w, d2w for faster biodegradation. A considerable 10% of reuse cardboard boxes for the total environmental budget was allocated to textile distribution) reuse and recycling. FCD FCD members ban free Ban of free check out bags all over France. In checkout bags in all types of convenient stores, supermarkets, hypermarkets. stores. Franchised stores were invited to do the same. Objective achieved by hypermarkets and most supermarkets. Globally (all commercial outlets), free checkout bags decreased by 93% from 2002 to 2011. Sonae Offer a wide range of reusable Six new Continente reusable bag types were launched bags. in 2012, customers are encouraged to adopt reusable shopping bags Delhaize Group Continue a private brand Delhaize won a Greener Packaging Award for sustainable packaging packaging improvements. 108 tonnes of packaging strategy waste has been cut at Delhaize Belgium during 2012 (2011: 29t) Promote alternatives to non- Piccadilly (Bulgaria) introduced Bulgaria´s first Rent-a- reusable carrier bags in Bag program. By the end of 2012, single-use plastic bag Bulgaria. usage was reduced by 70%.

4.8 Waste Management

Table 4-8: Good practices in the category Waste Management Retailer Target description Reason for being selected as an award candidate EuroCoop - Coop Italy has, since 2009, promoted the ‘Buon fine’ ANCC/Coop Italia (‘Good end’) project which aims to recover still edible, unsold food products, and donate them to charities and people in need. This project, carried out on a national level, is managed locally by the co-operatives. In 2012 it involved 471 shops, ten superstores and twenty supermarkets and allowed the donation of 276

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tonnes of food products that accounted for an overall economic value of 1,556,864 Euros which is a noteworthy achievement. EuroCoop - Cooperation with the Food In 2012 Coop Sweden began cooperating with the Kooperativa bank "Allwin" Food bank Allwin supplying the needy with food that Förbundet has not been sold. 140,000 meals have been distributed in 2012 through this partnership. Mercadona Recover and reuse waste from In 2012 33.000 tonnes of products, which would bread, cookes, snacks, etc., otherwise have ended in a landfill, were processed and and convert it onto petfood- recuperated in this manner. 50% of these products grade flour come from Mercadona´s integrated suppliers. Involving the supply-chain and recycling this amount of products is a great achievement. Royal Ahold Develop a group metric to In the previous reporting year Royal Ahold announced measure food waste to develop a group metric to measure food waste, and they achieved to develop this special tool over the past reporting year, which is a very helpful asset in improving and monitoring the waste management of a store.

4.9 Water Management

Table 4-9: Good practices in the category Water Management Retailer Target description Reason for being selected as an award candidate EuroCoop - The Further improve water Water consumption now reported across 80% of Co-operative consumption accounting and estate (up from 63% in 2010), which is a high Group reporting achievement and for reporting yet an unusual commitment. Sonae Reduce drinking water During 2012 and in the same set of stores, we saw a consumption by 2% in the 9.9% reduction in drinking water consumption. Sonae same universe of stores. therefore largely went beyond its target of 2% water reduction. Tesco Report companies water Unique report about annual water consumption in footprint stores this year. Inditex Implementation of tools to Tool for assessment of water footprint of products assess environmental (water) developed. Unique approach involving supply chain impact of products EuroCoop - To increase public awareness In 2012 Coop launched the “maximum transparency ANCC/Coop Italia by public awareness and on water” campaign to raise awareness on water educational campaigns sustainable consumption. Specific tables on chemical and physical features of tab water were shown in 500 Coop stores. Moreover, one million brochures were distributed to consumers, explaining the meaning of each feature.

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4.10 Sustainable (Building) Management

Table 4-10: Good practices in the category Sustainable (Building) Management Retailer Target description Reason for being selected as an award candidate EuroCoop - The Co- Further enhance the The Group banned 2 more pesticides over the year operative Group Pesticides Policy, and seek to 2012 (from 32 to 34) and now gave impulse to the ban chemicals endosulfan and paraquat ban, extending the deadline for complete banning to 2013-2014. Sonae Sonae achieved an extended and ambitious sensory analysis program in order to guarantee its Continente products´ quality and continuation and improvement of its store. It complied with ISO standards for numerous facilities and developed its own certification process for suppliers. These are all remarkable achievements.

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