e ThAdvantage Newsletter Make a Friend , Make a Customer. TM Volume 15 · Number 346 · November 1, 2009 1984-2009 Celebrating 25 Years of In-Store Banking Success Live Chat Winning Teams with a Trainer By Chad Smith, FSI Training Consultant

Well, March Madness 09 is now a tremendous sway on the rest of the team. If you have ever wished for time with memory in the fading portals of my aging “If they said it, it’s pretty much going to your FSI Training Consultant outside of a mind. Overall, the NCAA tourney was a go,” he says. typical training day or would like to pro- disappointment. First, there were no Cin- Soaring egos need a higher pur- vide your in-store colleagues an opportu- derella teams who made it deep enough pose. Talented players often have over- nity to have their questions answered by to shake the brackets up. Second, the sized egos. It’s not Krzyzewski’s style to FSI, now is your chance. FSI’s Client Tarheels from Tobacco Road trounced all break them down, but he has to keep ego Support and Training Department pre- of their opponents – including a decisive from blocking improvement. To get them sents Live Chat with a Trainer. victory in the championship game against working as a team, Krzyzewski first meets Each month, one of the industry lead- the Spartans of Michigan. For a guy who with each player individually, lays out ing FSI Client Support and Training Con- loves the underdog as well as intense what he expects from him and instills in sultants will offer a one-hour live chat to competition, the madness quickly fizzled each a common purpose. Regardless of provide recommendations and answers to to monotony. how big the ego or how skilled the player, your most pressing in-store related chal- I did carry one thought from the tour- everyone needs to know that he is a part lenges and questions. nament, however: the appreciation for of something bigger than himself. To view a list of the upcoming Live programs like North Carolina who consis- Great players learn best from each Chat with a Trainer dates or to tently produce winning teams. Honor other. When Krzyzewski met with register for the next chat, simply visit The and respect are certainly earned by the Lebron James before training for the Smart Cart on FSI’s website, coaches and sports programs who stay on Olympics began, James told him that he www. supermarketbank.com or contact top of their game year after year. wanted to learn the secret of Jason Kidd’s your FSI Training Consultant for more A few weeks after the Tarheels won excellent passing, and how Kobe Bryant, details. We look forward to seeing you the title, I ran across a presentation deliv- whom he considered the best player in online. ered by the legendary coach from the the sport, prepared off court. James equally consistent Duke Blue Devils, forged close relationships with both men Coach Mike Krzyzewski. He shared with and has become a better player because of a group of business executives a few key it according to Krzyzewski. FSI Trainers’ Tip principles to building winning teams. It doesn’t have to be March for us to Leadership isn’t singular. No one realize the significance of being on a win- Saving and storing your decorations leads alone per Krzyzewski. When he ning team. Take a few moments this from each promotion for future use al- was building the team that won gold at week to chart out your strategy to build a lows your promotional budget dollars to the Beijing Olympics, he relied on Lebron “Dream Team” of your own – one that stretch further. Handy, flat storage tubs James, Jason Kidd and Kobe Bryant as succeeds month after month for your take up minimal space. the team’s “internal leaders.” They had financial institution.

Noteworthy Wisdom Take Your Time “A splendid storehouse of integrity and Getting more done doesn’t always but be sure to reserve enough time so that freedom has been bequeathed to us by mean doing more things. Sometimes it’s you don’t have to rush through things. our forefathers. In this day of confusion, about doing less. Don’t try to schedule of peril to liberty, our high duty is to see every minute of every day. The same principle goes for serving a that this storehouse is not robbed of its customer/member. Don’t feel like you contents...” When you make and prioritize your have to rush them out the door to get to Herbert Clark Hoover to-do list, leave yourself some flexibility the next one. They will appreciate your Former U.S. President to handle interruptions and unplanned attention and respect your time. tasks that are bound to come up during the day. You should block out segments Taking your time can sometimes be the best use of your time. Next Issue… of your day for important tasks such as The Customer Is Always... reviewing and prioritizing your to-do list,

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