Case Study

Safe Systems banks on GravityZone to keep financial institutions secure Service provider increases customer satisfaction while reducing costs

Safe Systems, Inc. is a managed service provider (MSP) that delivers compliance focused IT solutions to community banks and credit unions. The company ‘s client base includes hundreds of financial institutions, more than $61 billion in combined assets, 1,100 locations and 20,000- plus network devices.

Industry Managed IT Services THE CHALLENGE Banks are not fond of losing customers’ money or data. So, Safe Systems aims to provide Headquarters their banking clients with the highest possible protection against , intrusions and Alpharetta, GA USA zero-day exploits. Employees Safe Systems decided to re-evaluate its previous antivirus solution against other security Approximately 100 (IT staff, solutions competing in the accelerating malware arms race. The company needed a solution 68. NOC, 29) that would stay ahead of new threats, consistently prevent and remove infections, and eliminate time spent on cleanup. The goal - to protect their clients’ data and protect their own Results reputation for providing top-notch security. - Decreased time to add new endpoints by 95 percent Safe Systems also rigorously supported their clients’ compliance with regulations from the - Controlled overhead costs Federal Financial Institutions Examination Council and needed a solution that would allow through flexible licensing them to continue this type and level of support. Exposing clients to risk of security breaches model or non-compliance would not be acceptable. - Reduced number of tickets for malware remediation THE SOLUTION - Improved overall system performance and client Safe Systems’ IT team reviewed ten leading endpoint security solutions including those from satisfaction ESET, Cylance, , and Kaspersky Labs. The company selected Gravity Zone Cloud Security for Managed Service Providers as the best multi -tenant, MSP­ ready solution. They also chose Bitdefender for its strong threat detection, flexible pricing model and top rank in multiple independent studies.

Within its proprietary NetComply One solution, Safe Systems delivers GravityZone’s endpoint security to 20,000 endpoints, primarily Windows workstations, as well as physical and virtual servers, for banking clients. All Rights Reserved. ©2021Bitdefender.All RightsReserved. All trademarks,tradenames,andproducts referenced herein are oftheirrespective property owners. *Bitdefender has ranked #1in54%of all tests by AV-Comparatives 2018-2021forreal-world protection, malware performance, protection &advanced threat protection. customers in170countrieswithoffices around theworld. For more information,visithttps://www.bitdefender.com/ security, intelligenceanditstechnologyislicensed by more behavioral than150oftheworld’s analytics, andartificial most recognized technology brands. Founded in2001,Bitdefender has development, Bitdefender Labsdiscovers 400newthreats eachminuteandvalidates 30billionthreat queriesdaily. Thecompanyhaspioneered breakthrough innovations inanti-malware, IoT environments, Bitdefender istheindustry’s foreliminating threats, protecting trustedexpert* privacy anddata,enabling cyberresiliency. With deepinvestments inresearch and Bitdefender isacybersecurityleaderdelivering best-in-class threat prevention, detection,andresponse solutionsworldwide.Guardian over millionsofconsumer, business,andgovernment record thatwe needto stay ontop ofevolving complianceandsecurityrequirements.” Banta says. “As weforecast more stringentsecurityrequirements, Bitdefender hasthetrack and responding to threats ofalltypes.“We workhard to stay aheadofthecompliance curve,” In the financial services business, Safe Systems puts a premium on both regulatory compliance long time,” says Banta. licensing, costsnowtrackmore closelyto actual usage.“It’s somethingwe’ve wantedfora adding to ongoingoverhead expense.BecauseBitdefender offers MSPsusage­ was forced to over-provision excess licensesto account forprojected expansionover time, Bitdefender’sgivespolicy licensing Safe controllingin edge an Systems costs. Before, IT overhead.”our ownsupport Bitdefender, wemaintainourclients’trustandsecurityatthehighestlevels, whilereducing tasks, according to Banta.“Customer satisfactionisakeystone of ourbusiness.With Overall, timespent onsecuritytickets hasdropped, freeing IT staffto address more strategic related computerslowdowns. lightweight designmakes fewer resource demands,resulting infewer callsaboutsecurity- alreadyhas usually defensethe built into productthe At GravityZone’stime, same the When aclientasksaboutthelatestzero-day exploitornextbigsecurityworry, Bitdefender Systems’ ManagerofManagedServices. ticket, it’s generallyforsomethingthatGravityZone already quarantined,” explainsKaiXu, Safe number ofcustomer infection tickets. “Even ifwedogetanoccasionalmalware remediation Once theGravityZone solutionwasinplace,Safe Systemsnoticedadramaticdecrease inthe during onboarding. Usually, isneededfrom nohumanintervention Safe Systemsortheclient. and automatically configures the Gravity Zone client, significantly limiting exposure to malware branch orlocationinstallsaworkstation,Safe Systems’remote managementagentrapidly Bitdefender,With bankscanaddcustomer endpoints95percentthan before. faster When a workstations andservers.” tocost no at night a The migrationtookclients. our fewjust a weeks to reach20,000all Automation, Safe around athousandendpoints Systems. “Oncewegotgoing,converted smooth. “It wasanextremely fasttimetable,” says ChrisBanta,Director ofSecurityand The migrationof20,000endpointsacross Safe Systems’clientbasewas extraordinarily THE RESULTS basedmonthly - - - Operating Systems - - - - IT Environment - Bitdefender Footprint Automation, Safe Systems,Inc Chris Banta,Director ofSecurityand our own support overhead.”our ownsupport highest levels, whilereducing clients’ trustandsecurityatthe Bitdefender, wemaintainour keystone ofourbusiness. With “Customer satisfactionisa Windows Linux Apple (Macs) VMware Nutanix Microsoft Citrix Cloud SecurityforManaged Service ProvidersService (MSPs) Case Study

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